CPS

Thank you for writing to us and bringing this issue to our attentionA refund was tendered for all plans sold, kindly close this claim, the matter is resolved

Thank you for bringing this case to our attention Our claims department has attempted to contact the customer multiple times both by phone and email, and are waiting for a response We believe that the customer may have submitted this complaint to the wrong company in error, as our records indicate that their original place of purchase ordered the incorrect warranty policies from CPS for their appliances

Thank you very much for bringing this to our attention CPS appreciates the opportunity to assist our customer with their request We have been working closely with the customer over the last few weeks to resolve their claim satisfactorily The customer has been provided up to date status of their repair, and as of [redacted] we are awaiting their final confirmation for repair completion This customer issue is being resolved, the claim can be closed

Thank you for writing to us and bringing this matter to our attentionOur records indicate that the CPS Customer Experience Manager, [redacted] ***, is in contact with the customer and in the process of repairing this claimThis would resolve the claim the customer inquired aboutShould the customer need anything additional simply have them contact [redacted] at ###-###-#### for an expedited resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Thank you for writing to us and bringing this matter to our attentionOur records indicate these contracts were cancelled by the selling dealer due to a chargeback related to the sale by the customerThe CPS Experience Manager, [redacted] has reached out to the customer to further explain the matter to himKindly close this claim, the customer does not have any existing contracts with CPS [redacted] has directed the customer to the manufacturer to obtain and pay for service if needed

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted] ***

Our records indicate the settlement check has been cashed by the customer, kindly close this claim, the issue has been resolved

Thank you for writing to us and bringing this matter to our attentionOur customer experience manager has reached out to the customer and settle the matter for the part that's not operatingKindly close this claim, the offer for settlement was sent to this customer

CPS appreciates the opportunity to assist our customer in their request We have been working closely with the customer to resolve their claim Our claims department reached out to the customer both by phone and email, and has provided a satisfactory monetary reimbursement that compliments the OEM’s settlement as per the customer’s request The customer was thankful for our assistance

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, I have received the parts and once the parts are installed, this matter will be resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They claim to be working closely with me! Not hardly! A few generic emails that rejected my claim againReplied to them and finally got a message stating the approval of my claimThey ask me to sent my product to a tepair shopBut will not give me an addressBut they have offered to sell me a shipping slip for $And they want a credit card for billing reasonsHow much are they gonna charge me? After all of the other shady actions they have done to me, the last thing I'm gonna do is give them open access my debit card! I am not satisfied with actions they have taken to correct the problemHowever they have showed me just how shady of a business they really are! They use the system to cheat the people who are trusting enough to use their servicePeople who cant affofd to buy new products when an accident happensPeople who pay them hard earned money to protect an investmentPeople who don't have time to play cat and mouse email games or jump through hoopsBottom line, this company is not to be trusted to keep up its endThey will aggravate their customers to make them give upThen they keep their hard earned moneyMoney they have cheated people like me out of! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I deny dismissal of the claim that I filed against Consumer Priority Services. This company is responsible for very poor customer service in which held up the life of my company. Also, CPS breached their company policy due to late reimbursement fees. However, I did receive a check, the check was late, and I recieved it in a very unprofessional manner. They claimed that a check was previously mailed out to me and it may have got lost in the mail as to why I didn't recieve it. What seems to be weird to me is that they processed my check, and my damaged computer on the [redacted] of May. However, I recieved my damaged computer as scheduled, but the check didn't come. CPS is saying that everything is now settled, I disagree. This place is terrible and they wasted alot of my time! The public must know that this company has horrible customer service. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Thank you very much for bringing this to our attention! CPS appreciates the opportunity to assist our customer in their request We have been working closely with the customer to resolve their claim satisfactorily This customer's product was fully repaired, and shipped back to themThey are good to go! [redacted] [redacted] [redacted] [redacted]

As per the customer’s request, CPS has authorized a check settlement for the original purchase price of the covered product. We appreciate the opportunity to resolve this case for our customer

Revdex.com:
I have reviewed the verbal response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI will wait and see if they follow through from our communications and yes they now have
begun communicating.
Sincerely,
*** ***

Thank you for writing to us and bringing this matter to our attentionOur CSR Manager, *** *** *** has reached out to *** *** and resolved the matter with himThis case has been satisfied and the file can be closed

CPS appreciates the opportunity to assist our customer in their request. We have been working closely with the customer to resolve their claim Our claims department is in constant contact with customer both by phone and email, and will be providing a satisfactory monetary settlement
upon the customer’s approval

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
we have made an agreement but I have not received it yet and I do not wish to close this claim yet
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I do not know of any offer to resolve matter They can reach me at *** *** *** I also will try to email than today thanks for you time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***