CPS

Thank you for writing to us and bringing this to our attention. Our Customer Experience Manager has reached out to and settled the issue with the customer. Kindly close the claim the matter is resolved.

Thank you very much for bringing this to our attention!  CPS appreciates the opportunity to assist our customer in their request.  We have been working closely with the customer to resolve their claim satisfactorily.    This customer's product was fully repaired, and shipped back...

to them. They are good to go!     [redacted] 
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CPS appreciates the opportunity to assist our customer in their request.  We have been working closely with the customer to resolve their claim.  Our claims department reached out to the customer both by phone and email, and has provided a satisfactory monetary reimbursement as per the...

customer’s request.

Thank you very much for bringing this to our attention!  CPS appreciates the opportunity to assist our customers in their requests.  CPS had initially dispatched an authorized repairman to complete a diagnostic on the customer’s appliance, and much to our dismay, the customer threatened to...

stab the authorized technician with a knife.   Attached is the email we received from the authorized technician, detailing the customer’s threats. Unfortunately, we would not be able to service a customer any longer once they threaten us or our partners with physical/mortal harm. To repeat what the service center emailed us, “it is unsafe for us to send any of our technicians out to his house”. We have submitted a refund request for this customer’s warranty plan.  Thank you again for bringing this case to our attention, we appreciate your support.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I will not accept anything until problem is actually resolved. This is mostly my fault as it is hard to be able to communicate as I have no time during the day. So I accept this but until the problem is fixed I cannot accept it.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for following up on this matter. We have reviewed the case and if the customer does not want to proceed with the manufacturer support and a full refund of the CPS plan, we can offer alternative solutions to satisfy the request. We have reached out to the customer via telephone and email to resolve the claim. The Customer Experience Manger assigned to this inquiry can be reached at ###-###-####, [redacted].

Thank you for writing to us and bringing this matter to our attention. Our customer experience manager has communicated with the customer and set up the proper service to repair the unit. kindly close out this claim the customers product is being serviced and the matter has been resolved.

CPS appreciates the opportunity to assist our customer in their request.  We have been working closely with the customer to resolve their claim satisfactorily, and are in the process of completing a full repair of the customer’s product.

Thank you very much for bringing this to our attention!  We have closed claim # [redacted] as per the customer’s request, their contract is open to file new claims.  Hope this helps!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you very much for bringing this to our attention!  CPS appreciates the opportunity to assist our customer in their request.  We have been working closely with the customer over the last few weeks to resolve their claim satisfactorily.   We are assisting this customer in...

obtaining an estimate for their product’s repair, so that their product can be repaired completely.  Even though this customer is outside of their CPS warranty period, we still want to do our best to help them with this repair request.  This customer was very happy with the outcome, and is good to go!  Thank you,   [redacted]

Thank you for bringing this case to our attention.  Our claims department has attempted to contact the customer multiple times both by phone and email, and are waiting for a response.  We believe that the customer may have submitted this complaint to the wrong company in error, as our...

records indicate that their original place of purchase ordered the incorrect warranty policies from CPS for their appliances.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was informed by CPS that they would rather default than honor our contract. They accepted the contract from [redacted]'s and now refuse to honor it. More specifically, we were informed that it was too expensive to honor our contract, but that they would give us $75.00 as compensation for their default. We learned a valuable lesson and we will move on.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Our records indicate this matter has been resolved. The customer has accepted a settlement agreement for the replacement value of the product. Kindly close this case the customers request has been satisfied.

We appreciate the opportunity to assist this customer in their request.  Unfortunately whenever we call the phone number listed, the customer does not answer and there is no option to leave a voicemail.   We initially emailed this customer instructions on how to mail their product in for service on 6/*/2017 at 1:31 PM EST.  We followed up with the customer on 7/*/2017 to let him know that the assigned repair center was awaiting the delivery of his product.  When the customer replied that they did not receive the mailing address, we resent them the information on 7/**/2017 and again on 7/**/2017.  We have not received a respond to date.   At this time CPS awaits the customer’s product so that we can perform a successful and full repair.   Below is a copy of the email string with this customer:   [redacted]
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