CPS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  For now I find that this resolution is satisfactory to me.  I consider the matter will be resolved after the service technician completed the repairs early next week.  As of now the business/CPS approved the repair, but don't know if they change their mind while waiting for the necessary replacements to be ordered.
Sincerely,
[redacted]

Thank you for writing to us and bringing this matter to our attention. Our records indicate this matter has been resolved. A refund for the policy has been issues to the customer. Kindly close this claim, the matter has been settled amicably.

Thank you for writing to us and bringing this matter to our attention. Ours customer experience manager has handled the issue with the customer directly and settled the matter. [redacted] agreement was signed off on and processed to the customer. Kindly close this open inquiry, the issue has been fully...

resolved.

Thank you very much for bringing this to our attention!  CPS appreciates the opportunity to assist our customer in their request.  We have been working closely with the customer to resolve their claim satisfactorily. At the customer’s request, we have issued them a settlement check to...

use towards purchasing a new product.  The customer was very happy with the outcome, and is good to go!

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me and the matter WILL BE  been resolved ONCE I RECEIVE THE CHECK.... TO DATE, I HAVE NOT RECEIVED THEIR CHECK.
Sincerely,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, I have received the parts and once the parts are installed, this matter will be resolved. 
Sincerely,
[redacted]

Thank you for writing to us and bringing this matter to our attention. Our records indicate these contracts were cancelled by the selling dealer due to a chargeback related to the sale by the customer. The CPS Experience Manager, [redacted] has reached out to the customer to further explain the...

matter to him. Kindly close this claim, the customer does not have any existing contracts with CPS. [redacted] has directed the customer to the manufacturer to obtain and pay for service if needed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
They claim to be working closely with me! Not hardly! A few generic emails that rejected my claim again. Replied to them and finally got a message stating the approval of my claim. They ask me to sent my product to a tepair shop. But will not give me an address. But they have offered to sell me a shipping slip for $30. And they want a credit card for billing reasons. How much are they gonna charge me? After all of the other shady actions they have done to me, the last thing I'm gonna do is give them open access my debit card! I am not satisfied with actions they have taken to correct the problem. However they have showed me just how shady of a business they really are! They use the system to cheat the people who are trusting enough to use their service. People who cant affofd to buy new products when an accident happens. People who pay them hard earned money to protect an investment. People who don't have time to play cat and mouse email games or jump through hoops. Bottom line,  this company is not to be trusted to keep up its end. They will aggravate their customers to make them give up. Then they keep their hard earned money. Money they have cheated people like me out of!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for writing to us and bringing this matter to our attention. We have spoken to the customer and settled the matter. A copy of the communication to the customer is below:Please be advised that your refund has been processed. A check in the amount of $267.06 has been mailed and should...

arrive within 7-10 business days. If you have any questions or require additional information, please contact the accounting department directly at [redacted].Kindly close this claim, the matter has been satisfactorily resolved.

Thank you for writing to us and bringing this matter to our attention. Our records indicate that the unit is in the process of being repaired by the manufacturers authorized servicer. We apologize for any inconvenience this may have caused and the repair should be completed...

shortly.

Thank you very much for bringing this to our attention!  CPS appreciates the opportunity to assist our customer in their request.  We have been working closely with the customer over the last few weeks to resolve their claim satisfactorily. We have provided the customer a settlement...

check for their furniture, so that they can go purchase a new product.  This customer was very happy with the outcome, and is good to go!

Thank you again for writing to us and bringing this matter to our attention. Our Customer Experience Manager has reached out and resolved this matter directly with the customer. Kindly close this claim, this issue has been satisfied.

CPS appreciates the opportunity to assist our customer in their request.  We have been working closely with the customer to resolve their claim.  Our claims department has reached out to the customer both by phone and email, and is awaiting contact back so that we may assist further.

Thank you for writing to us and bringing this matter to our attention. Our records indicate the repair has been approved and completed for this claim. Kindly close this claim the issue has been resolved.

Thank you very much for bringing this to our attention.  CPS appreciates the opportunity to assist our customer with their request.  We have been working closely with the customer over the last few weeks to resolve their claim satisfactorily.  The customer has been provided up to date...

status of their repair, and as of [redacted] we are awaiting their final confirmation for repair completion.  This customer issue is being resolved, the claim can be closed.

Thank you for writing to us and bringing this matter to our attention. Our records indicate this matter has been fully resolved and the customer has accepted a settlement for the non-operative unit. Kindly close this inquiry the issue has been fully satisfied.

CPS appreciates the opportunity to assist our customer in their request.  We have been working closely with the customer, and were able to take the steps to resolve their inquiry by providing a monetary settlement as per their request.  The customer is fully satisfied with their CPS...

claim’s experience.

Thank you for writing to us and bringing this matter to our attention. Our records indicate that the manufacturer for this unit has issued a recall and is settling customers directly using the following link:[redacted] Welcome to the Mitsubishi...

LaserVue Settlement WebsiteIf you purchased a Mitsubishi LaserVue TV that is currently malfunctioning, and/or if you previously spent your own money to repair certain problems with your LaserVue TV, you may be entitled to a repair, payment or reimbursement from a class action settlement.A proposed Settlement has been preliminarily approved by the Court in a class action lawsuit against Mitsubishi alleging that the sale of Mitsubishi LaserVue TVs (“TVs”) violated warranty and consumer protection laws. Mitsubishi denies all wrongdoing. Both sides agreed to settle to avoid the costs and uncertainty of litigation.You are a Settlement Class Member if you purchased a Mitsubishi LaserVue TV, models L65-A90, L75-A91, L75-A94, or L75-A96 from January *, 2008, to July **, 2015. But, you are not in the class if you: (i) released your claims, (ii) got your TV for commercial use or resale; (iii) are a current or former Mitsubishi employee; or (iv) are a judicial officer to whom the Action is assigned (or immediate family of such an officer).Mitsubishi agreed to distribute to Class Members (a) reimbursement of repair expenses and (b) extended warranty benefits, in the form of either free repairs or a payment of at least $500. You can receive reimbursement for any money that you spent out-of-pocket prior toJuly **, 2015 to repair Malfunctions on your TV. “Malfunction” includes any video anomaly or other issue that interferes with your TV’s normal or intended functioning as described in its original warranty, but does not include damage to cosmetic parts of the Television, including the screen and cabinet assembly.The full Notice may be found here, or in the Case Documents tab above. Click here to file a claim.Although the information in this website is intended to assist potential Class Members, it does not replace the information contained in the Class Notice and the Settlement Agreement, both of which can be found and downloaded from this website. We recommend that you read the Notice and other relevant case documents carefully.A list of the important dates for the Settlement can be found here.  We have updated the customer with the reimbursement information through the manufacturer directly and have offered a full refund of the service plan purchased.