CPS

Thank you for writing to us and bringing this matter to our attention. Our customer experience manager, [redacted] has contacted the customer to review all options. The customer has been tended to and the issue is being resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I deny dismissal of the claim that I filed against Consumer Priority Services. This company is responsible for very poor customer service in which held up the life of my company. Also, CPS breached their company policy due to late reimbursement fees. However, I did receive a check, the check was late, and I recieved it in a very unprofessional manner. They claimed that a check was previously mailed out to me and it may have got lost in the mail as to why I didn't recieve it. What seems to be weird to me is that they processed my check, and my damaged computer on the [redacted] of May. However, I recieved my damaged computer as scheduled, but the check didn't come. CPS is saying that everything is now settled, I disagree. This place is terrible and they wasted alot of my time! The public must know that this company has horrible customer service.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for writing to us and bringing this matter to our attention. Our customer experience manager has reached out to the customer and settle the matter for the part that's not operating. Kindly close this claim, the offer for settlement was sent to this customer.

CPS appreciates the opportunity to assist our customer in their request. We have been working closely with the customer to resolve their claim satisfactorily, and are in the process of obtaining approval for a replacement unit. Our claims department has attempted to contact the customer both by...

phone and email, and are waiting for a response.   Thank you,   From the Customer Experience Office  

[redacted]
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*  [redacted]

Revdex.com:
They have responded and issues a refund for the purchase amount.  I would have preferred a replacement but this is resolved.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to...

me and the matter has been resolved.
Sincerely,
[redacted]

CPS is working with the customer to replace the unit.

Thank you for bringing this case to our attention.  Our customer satisfaction department has attempted to contact the customer multiple times both by phone and email, and are waiting for a response.  We appreciate the opportunity to resolve this case for our customer.

CPS appreciates the opportunity to assist our customer in their request.  We have been working closely with the customer to resolve their claim.  Our claims department reached out to the customer both by phone and email, and has provided a satisfactory monetary reimbursement that compliments the OEM’s settlement as per the customer’s request.  The customer was thankful for our assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I [redacted] have accepted Consumer Priority Service’s offer of making good on the warranty that was purchasedon our Mitsubishi TV which is to continue until November ** 2016  Thank You,[redacted]

Thank you for writing to us and bringing this matter to our attention. Our records indicate this unit is being replaced. This issue is resolved and the claim has been closed as completed.

Thank you for writing to us and bringing this matter to our attention. Our records indicate that the CPS Customer Experience Manager, [redacted], is in contact with the customer and in the process of repairing this claim. This would resolve the claim the customer inquired about. Should the...

customer need anything additional simply have them contact [redacted] at ###-###-#### for an expedited resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The person I was in contact with at CPS was very helpful and went above and beyond.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Mitsubishi has no responsibility to me after 1 year of warranty that comes with the TV they sold me. I have no reason to  sue Mitsubishi or join a class action suit against them. My feud is with CPR who refuse to honor an extended service contract  that was paid for. Their maneuver to relegate responsibility to Mitsubishi is hereby rejected. This is what fraud looks like ; a drift  to a dishonest path. NO!  Thank you Revdex.com for your effort.
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The Fitbit has not been replaced or repaired, yet. 
The company and I have been playing phone tag.  They have called me and I have returned their phone calls.  They have emailed me and I have been emailing them.   They have finally asked me to return the item to them and I am now waiting for them to send me a replacement.  However, they have only indicated that they will "try to get me a replacement".  They did not commit by saying they "will get me a replacement".  They are blaming this on Fitbit company but my complaint is not against Fitbit company.  My complaint is against CPS on their handling or lack of handling my 2 year warranty. So now it has become a waiting game.I purchased a set of window blinds earlier this year with a 12 month warranty.   A few months into the use of those blinds, one of them became defective.  I contacted the seller and they sent me a new blind.  A few months later the replacement blind became defective.  I contacted the seller, again, and, even better than before, they sent me two window blinds, just for my troubles.  When I purchase a vehicle with a 3 year warranty, the dealer does not tell me his commitment to the warranty has been fulfilled when I take the vehicle in for service after 6 months.  No, that warranty is still good until the 3 year period has expired.  This is why we purchase items with warranties that have defined expiration periods…3 years, 36,000 miles, 24 months, 30 days, and in the case of the Fitbit warranty I purchased through your company, 24 months.  I received two emails from your company shortly after purchasing the 24 month warranty.  Neither of them convey any documented references to the warranty being fulfilled after the first warranty claim.  Where is that in writing?  Not in America.  Maybe in some third world country, but in America, when we purchase a 2 year warranty, it is for the entire 2 year period. I don’t want you to refund the purchase amount of the warranty.  I want you to use integrity, no matter how minuteor diminutive, and commit to honoring your 2 year agreement to repair or replace my now and once again defective Fitbit. The Fitbit has been mailed back to you. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for writing to us and bringing this issue to our attention. A refund was tendered for all plans sold, kindly close this claim, the matter is resolved.

Thank you for writing to us and bringing this matter to our attention. Our customer experience manager, Mr. Eli S[redacted] has reached out to the customer and settled this issue. A full refund of the service plan has been authorized by CPS and agreed to by the customer. Kindly close this claim, the...

inquiry has been resolved.

Our records indicate the settlement check has been cashed by the customer, kindly close this claim, the issue has been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I was told that they would review the verbage on their website and perhaps make changes to...

better represent what they mean by replacement, i.e. depreciation of product.  They upped their offer by $50 and I am satisfied with this, but it will not pay for me to "replace" my SM-T900ZKCXAR Samsung Galaxy Tab 12.2 Tablet, but it is a lot closer to doing so.
Sincerely,
[redacted]

Thank you very much for bringing this matter to our attention.  CPS appreciates the opportunity to assist the customer in their request. The customer has communicated via written email they are on vacation till the 20th and when they return they will complete a satisfactory...

resolution with us. Kindly close this claim the issue is being tended to.