Pertaining to the response by godaddy - the domain in question could not have been registered since 2003 since it was available on August 20, 2016 when I searched for the domain directly on godaddy's site. Once I returned to the site to purchase the domain it was then taken. Godaddy claims they don't "front run" sites when in fact they do! This is a fraudulent practice and an attempt to extort individuals with outrageous offers to them sell them the domain from an "anonymous" registrant. I don't believe I am the first individual to bring forward a complaint as such against godaddy. Currently I am searching for a cached version in my browser showing the recent availability of this site.
Thank you for the opportunity to address our customer’s additional concerns.As stated in our original response, account management is a customer responsibility. This includes the cancellation of unwanted services and the removal of existing payment methods. Furthermore, GoDaddy does not charge customers for services that have been previously cancelled. The domain referenced in our original response was still active at the time it was renewed in accordance with our customer's account settings.GoDaddy is unable to completely remove customer accounts, as stated in our Privacy Policy. GoDaddy only keeps information as necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements. We can place customer accounts in a deactivated status in accordance with our Privacy Policy. To deactivate a GoDaddy account, GoDaddy requires all products to be canceled and all payment methods removed from within the account. Once this is done, our 24/7 support staff can assist our customer with deactivating their account.Our customer may find the GoDaddy Help articles below helpful. Remove Payment Methods - https://www.godaddy.com/help/remove-payment-methods-16262Canceling Products - https://www.godaddy.com/help/canceling-products-7468Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen Julian Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 27, 2014 during a call to GoDaddy’s Customer Care Center the complainant registered the Domain Name in question with Protected Registration service for a three year term. This term ran through June 29, 2015. The Protected Registration service; which the complainant elected to add to their domain registration, is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled, transferred, or have their automatic renewal disabled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.GoDaddy sent renewal notices prior to the expiration date on:• March 31, 2015• April 30, 2015• May 30, 2015• June 14, 2015• June 24, 2015These notices informed the complainant their domain name would be renewed upon expiration unless additional action was taken. Account management is a customer responsibility.On July 11,, 2015 per the complainant’s account preferences GoDaddy was instructed to automatically renew the Domain Name with Protected Registration service upon expiration and did so in a good faith effort to honor its agreements with the complainant. Account management is a customer responsibility.On July 17, 2015 the complainant submitted a request to cancel the Protected Registration services they had added to their Domain Name registration. As the complainant did not include the necessary documentation to support their cancellation request, our Domain Services team responded accordingly with a request for the required identification documentation.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The Protected Registration service functioned as advertised; keeping the domain name from being canceled or transferred without proof of identification. As such, there are no applicable refunds with regards to the Domain Name registration or Protected Registration service in question.The complainant has been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentation. Once the proper documentation has been received and verified by the appropriate team within our organization that the complainant has been corresponding with, the service may then be canceled and the appropriate refunds processed.EDUCATION: The complainant may find the following articles helpful:What is Protected Registrationhttps://support.godaddy.com/help/article/1286/what-is-protected-regi...⇄ Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On February 17, 2016 our customer purchased several products for 1 year each via an agent. One of the products purchased, Business Premium email, came with a free DocuSign account. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Despite the cost of the DocuSign account being $216, our customer was issued a courtesy refund of $227 to cover the expense of the new account purchase through DocuSign. Our customer also has the use of the products purchased with GoDaddy for one year. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its previous response. Account management is a customer responsibility. Customers may, at any time, log into their account and modify account renewal preferences. Most products set to automatic renewal will renew for a length equal to the original purchase term. Furthermore, GoDaddy sent renewal notices to our customer prior to the expiration date, including on March 19, 2016, notices that our customer admittedly disregarded. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.GoDaddy’s Refund Policy can be found at the following link:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 25, 2017 our customer set up a free 30 day trial of GoDaddy’s GoCentral...
Online Store. On March 22, 2017 that plan was manually renewed via online transaction by our customer. On March 2, 2017 our customer connected with our 24/7 Customer Care Center looking for assistance with SEO. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. In accordance with GoDaddy’s Publicly located Refund Policy monthly products are not refundable 48 hours after purchase. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. After the complainant did not respond to multiple requests that they bring their account into compliance to protect the integrity of our network, we were forced to remove the content in question and suspend their Shared Hosting Account. Our staff attempted to work with the complainant in a cooperative effort to resolve their concerns but had no control over their actions.On February 24, 2015 the complainant did bring their account into compliance with our requests and it was reactivated. At this time the complainant has access to all functions in their Account including the control panel.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
When I called GoDaddy on February 1st, a support manager “Calvin L.” told me that it was clear in their system that I had changed my plan to Economy Linux Hosting for $7 a month on December 27th, 2017 in my plan settings. GoDaddy said that they received the change and gave me a confirmation in their web portal that the change had been made. The manager told me on the phone that despite making the change 3 days in advance of my plan’s expiration, and despite there being nothing said other than a confirmation of my change, “sometimes the change takes“a few days.” I made the change 3 days in advance. This is an unethical business practice purported to squeeze more money out of customers. My site would not have expired had the change been made. GoDaddy has a record of me changing my plan 3 days in advance of its expiration and has admitted that they are at fault for their slow processing times, which was only made clear to me after the new $150 charge surfaced. GoDaddy needs to admit and apologize for their unethical behavior and immediately restore my site for free, in addition to swapping my plan to Economy Linux Hosting for $7 a month.
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On February 10 and 12 of 2016 our customer’s hosting plans expired. Per their account preferences, GoDaddy attempted to renew the services utilizing the associated payment method; the financial institution declined payment. GoDaddy sent notices indicating the hosting may be canceled unless action was taken.After expiration, GoDaddy provided 20 days of hosting services without payment prior to cancellation due to non-payment on March 1 and 3 of 2016. Our customer contacted our support team after cancellation to request reinstatement.GoDaddy charges a $149.99 fee per website to restore data on occasions where a customer has not backed up their own content. Hosting restores are not a service GoDaddy regularly offers and are not guaranteed. Restore fees are not punitive; rather, it helps offset expense incurred performing data recovery work. Customers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The content on our customer’s two sites has been restored as requested. One of the domains and the associated name servers are registered through a 3rd and must be updated. As such, GoDaddy is denying the requested refund. We recommend our customer make note of their expiration date and back up their site content to avoid future issues; account management is a customer responsibility. Thank you again for the opportunity to address the concerns presented.Regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:* Universal Terms of Service Agreement* Workspace Service Agreement* Website Builder Service AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn April 1, 2015, our customer contacted our Customer Care Center via phone for help with email attachments. During this interaction, our customer was advised of the size limitations for email attachments. Specifically, it was explained that any email our customer sends has an attachment limit of 20 megabytes. By comparison, many Internet Service providers impose attachment limits of 10 megabytes or less.On August 25, 2014, our customer purchased Website Builder for a 3 year term. This was for the service period ending August 25, 2017.On April 12, 2015, our customer contacted our Billing Department via phone with questions regarding recent transactions. During this interaction, our customer was asked about their plans for using the Website Builder plan they had purchased the previous year. Our customer explained that they had not had the time to complete the design of their site. They were given the option to cancel, and in accordance with our Refund Policy and Terms of Service, they would receive a credit for the service period’s remaining time. Our customer authorized the cancellation of the Website Builder plan and the appropriate credit was applied to their account.On July 30, 2015, our customer contacted our Customer Care Center via phone for help with accessing their email. During this interaction, our customer was shown how to reset their password. After resetting their password, our customer was successful in accessing their email from their mobile device, however, they continued to have trouble logging in from other devices.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our Refund Policy states that annual plans must be canceled within 45 days of the purchase date in order to receive a full refund to the original payment method. As our customer did not cancel their Website Builder within this window of time, an In-Store credit was issued at the time of cancellation for the service period’s remaining time. Account management is a customer responsibility and we must rely on our customers to inform us if they have a product they are not using.We have attempted to reach our customer by email to provide clarity and additional assistance as needed with accessing their email. We have not yet received a response.Education:The customer might find the following articles useful.REFUND POLICYhttps://www.godaddy.com/help/refund-policy-8849WORKSPACE EMAIL ACCOUNT LIMITATIONShttps://www.godaddy.com/help/workspace-email-account-limitations-2949...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On January 26, 2016, during a call with our customer care center, our customer...
purchased GoDaddy’s Get Found service for a five-year term. On November 18, 2016, our customer contacted our customer care center to request a refund for the time remaining on their Get Found service. At that time their requested refund was processed as an In-Store credit, however, the product remained active.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The GoDaddy product our customer purchased worked as expected, as their website is listed in major search engines such as [redacted] and [redacted]. Should our customer cancel their Get Found service we will be happy to refund their previously provided In-Store credit back to the original payment method. To take advantage of this offer they can contact this office by emailing [redacted]. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.GoDaddy enabled social login support via Facebook, to simplify the account creation...
and login process. Potential customers can create a new fully-functioning GoDaddy account, with the user’s name and email utilized from Facebook. A 4-digit support PIN (which can be changed at any time) is also automatically generated. All other information on the created account would have to be added by the customer. On December 30, 2016, our customer created a new GoDaddy account utilizing Facebook login, and then registered a domain name for a 2-year term via an online transaction. Any information entered for the domain would had to have been entered by our customer via updating their account contact information prior to purchase, or during the purchase process for the domain.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.ICANN (the Internet Corporation for Assigned Names and Numbers), the group that allows GoDaddy to act as a registrar and sell domains to our customers, has made recent changes that customers must follow to validate their registrant contact information. In most cases, customers may accomplish this task online by confirming their contact information via an email sent to them. There are instances when our customers may not be able to do this and will need to submit additional verification information before domains become active within their account.Our customer was able to submit and verify the correct information for their domain, and also has updated their GoDaddy account. Account management is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 23 2010, the complainant purchased a domain name registration for a one-year term during an online transaction. The complainant was provided a free shared hosting plan to use with their domain name registration. From time to time, a company must make the difficult decision to cease (End-of-life or EOL) a particular product or service to improve and offer next generation products for customers. As a service provider, one of GoDaddy's goals is ensuring our customers have the best platforms aligned with the latest technology to help their online ventures be successful.On May 12, 2015, an email notification was sent to the complainant advising their hosting plan would be retired. The notice included instructions they may use to migrate their website content to a new hosting plan. The notice also indicated the hosting plan that was utilized by the complainant would be suspended on July 2 2015. This suspension was the last step in the End-of-Life process of the free hosting plan. Additionally, the complainant was offered a code for one free year of hosting as a goodwill gesture in the email notices. It is the customer’s responsibility to manage their account.Prior to the cancellation of the service, GoDaddy provided an additional twenty days after the initial suspension to allow the complainant to migrate their website content to a new hosting plan. The complainant did not contact GoDaddy support teams to address this until October 28 2015. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We will honor the offer of a new Economy Plesk hosting plan at no cost for a one-year term as a goodwill gesture. If the complainant wishes to take advantage of this offer, they may follow up with us directly at [email protected]:The complainant may find the following articles from our help center useful:Migrating Windows Classic accounts: FrontPage & Access end of support: https://www.godaddy.com/help/migrating-windows-classic-accounts-frontpage-and-ac...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Ken C[redacted]Office of the CEO - [email protected][redacted]
Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 7, 2015, our customer purchased GoDaddy’s Domain Buy Service. This...
service enlists GoDaddy's Domain Buy Agents to attempt to negotiate a sale of an already registered domain. Our customer successfully acquired the domain. On June 15, 2016 our customer attempted to renew their domain for a 5-year term and processed the order via online transaction. As with all service providers, GoDaddy had an unexpected technical issue which allowed our customer to complete the transaction at an incorrect price. The renewal failed and the transaction was refunded in full.On July 14, 2016 a member of our domain team reached out to our customer to discuss the pricing on the domain and the domain was renewed for another 1-year term at a cost of $400.17. On July 14, 2016 our customer again attempted to renew the domain for an additional 9-year term prior to the previous technical issue being resolved. The renewal failed and the transaction was refunded in full. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has connected with our customer. GoDaddy worked diligently and has resolved the technical issue regarding the domain pricing. During our review it was determined our customer over-paid their latest renewal transaction in the amount of $150.00. As a goodwill gesture, GoDaddy has refunded our customer’s renewal transaction, providing a 1-year renewal at no cost, in the amount of $249.99, the current renewal rate for the domain in question. GoDaddy cannot provide future renewals to our customer at the desired rate. Thank you again for the opportunity to address the concerns presented by our customer.Regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address and bring clarity to the additional concerns presented.We stand by our previous response. GoDaddy does not arbitrarily update auto-renewal settings for our customer’s products. This was either changed by our customer or by an authorized party with access to the account. GoDaddy provided 10 days of service without payment after expiration, and held the data in a suspended status for 10 days before the content was deleted on November 17, 2016. GoDaddy provided 20 total days of service without payment prior to cancellation. GoDaddy proactively sent expiration notices pre- and post-expiration to our customer. Account management is a customer responsibility.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:· Universal Terms of Service· GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]The complainant is using email through their Cpanel Hosting account and in order for us to troubleshoot the matter we needed not only the bounced message but also the original message attempting to be sent. In working with our support teams this information was requested and we let the complainant know we could escalate it to our advanced tier teams once it was received.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office reached out to the complainant directly to address their concerns and technical issues with email and the SSL. GoDaddy’s technical support staff worked diligently and vigorously to resolve all technical issues the complainant experienced.As a measure of goodwill we also provided the complainant with a refund of 3 month off their annual hosting plan purchase. We consider this matter to be resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. [redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They have provided a refund. However, it is not true that I never contacted them. They failed to respond to my communications. They also intentionally make it very difficult to get in touch with them. Their business practices are shady, and their Revdex.com rating should be reduced regardless of the fact that they issued a refund.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service AgreementCopies of the latest version of this agreement may be found at:[redacted]As part of the domain registration process, GoDaddy makes multiple inquiries via numerous third-party systems, including the domain name registry, to check if a domain is available. If GoDaddy does not receive a response indicating that the domain is not available for registration we will show the Domain Name as available to purchase as a new registration. In rare instances, false positives occur where a domain that is in fact already registered shows as available for a new purchase registration. The Domain Names in question are currently registered and have been since October 30, 2010 and December 20, 2006 respectively. These domains are not currently available to purchase as new registrations. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We will ensure our internal domains teams are appraised of the complainant’s feedback to address any improvement opportunities that may exist. EDUCATION:GoDaddy offers many new domain name extensions that the complainant might find suitable for their online endeavors. More information may be found online at https://www.godaddy.com/tlds/gtld.aspx Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards,[redacted]
[redacted]
[redacted]
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 21, 2015, our customer created their GoDaddy account and purchased online a domain name registration and Web Hosting bundle for a one-year term. The domain name and hosting retail for approximately $98.87. However, with the bundled price and promotional code used by the customer, their cost was only $12.18.On September 20, 2015, our customer canceled their domain name and hosting. Per the terms of service, the when a purchased product includes a free domain name and the purchased product is canceled, the standard price for the domain name will be deducted from the refund amount. As the standard pricing for the domain name is greater than the total price our customer paid and the domain name is no longer eligible for a refund, a refund is not applicable.At no time has the customer contacted GoDaddy's Customer Care teams prior to filing this complaint.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. Our affiliate marketing team is working with the third-party business, [redacted].com, for them to provide the customer their advertised credit. A member of [redacted].com's executive team will be reaching out to our customer to resolve their concerns. Any further concerns regarding credits provided by [redacted].com will need to be addressed with that company directly.EDUCATION:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Todd Cluff Office of the CEO - GoDaddy[redacted]
[redacted]
Whoever is reviewing this, please look back and you will see that since day 1 there has been no changes to the hosting at all. The only changes were when YOU made changes to it claiming I had set them up wrong. Guess what, if it was fine for 6 months and all I had been doing is emailing how would that change? It didn't. Besides it shouldn't take 10 days per issue to figure these things out. You have an inferior product, you don't care about the customer, or even fixing issues in a timely manner. Each "tech" I spoke with never followed up as they said they would. You can take your 1 month and stick it where the sun don't shine. You'll never get my business again. Crooks.
Pertaining to the response by godaddy - the domain in question could not have been registered since 2003 since it was available on August 20, 2016 when I searched for the domain directly on godaddy's site. Once I returned to the site to purchase the domain it was then taken. Godaddy claims they don't "front run" sites when in fact they do! This is a fraudulent practice and an attempt to extort individuals with outrageous offers to them sell them the domain from an "anonymous" registrant. I don't believe I am the first individual to bring forward a complaint as such against godaddy. Currently I am searching for a cached version in my browser showing the recent availability of this site.
Thank you for the opportunity to address our customer’s additional concerns.As stated in our original response, account management is a customer responsibility. This includes the cancellation of unwanted services and the removal of existing payment methods. Furthermore, GoDaddy does not charge customers for services that have been previously cancelled. The domain referenced in our original response was still active at the time it was renewed in accordance with our customer's account settings.GoDaddy is unable to completely remove customer accounts, as stated in our Privacy Policy. GoDaddy only keeps information as necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements. We can place customer accounts in a deactivated status in accordance with our Privacy Policy. To deactivate a GoDaddy account, GoDaddy requires all products to be canceled and all payment methods removed from within the account. Once this is done, our 24/7 support staff can assist our customer with deactivating their account.Our customer may find the GoDaddy Help articles below helpful. Remove Payment Methods - https://www.godaddy.com/help/remove-payment-methods-16262Canceling Products - https://www.godaddy.com/help/canceling-products-7468Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen Julian Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 27, 2014 during a call to GoDaddy’s Customer Care Center the complainant registered the Domain Name in question with Protected Registration service for a three year term. This term ran through June 29, 2015. The Protected Registration service; which the complainant elected to add to their domain registration, is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled, transferred, or have their automatic renewal disabled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.GoDaddy sent renewal notices prior to the expiration date on:• March 31, 2015• April 30, 2015• May 30, 2015• June 14, 2015• June 24, 2015These notices informed the complainant their domain name would be renewed upon expiration unless additional action was taken. Account management is a customer responsibility.On July 11,, 2015 per the complainant’s account preferences GoDaddy was instructed to automatically renew the Domain Name with Protected Registration service upon expiration and did so in a good faith effort to honor its agreements with the complainant. Account management is a customer responsibility.On July 17, 2015 the complainant submitted a request to cancel the Protected Registration services they had added to their Domain Name registration. As the complainant did not include the necessary documentation to support their cancellation request, our Domain Services team responded accordingly with a request for the required identification documentation.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The Protected Registration service functioned as advertised; keeping the domain name from being canceled or transferred without proof of identification. As such, there are no applicable refunds with regards to the Domain Name registration or Protected Registration service in question.The complainant has been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentation. Once the proper documentation has been received and verified by the appropriate team within our organization that the complainant has been corresponding with, the service may then be canceled and the appropriate refunds processed.EDUCATION: The complainant may find the following articles helpful:What is Protected Registrationhttps://support.godaddy.com/help/article/1286/what-is-protected-regi...⇄ Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On February 17, 2016 our customer purchased several products for 1 year each via an agent. One of the products purchased, Business Premium email, came with a free DocuSign account. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Despite the cost of the DocuSign account being $216, our customer was issued a courtesy refund of $227 to cover the expense of the new account purchase through DocuSign. Our customer also has the use of the products purchased with GoDaddy for one year. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its previous response. Account management is a customer responsibility. Customers may, at any time, log into their account and modify account renewal preferences. Most products set to automatic renewal will renew for a length equal to the original purchase term. Furthermore, GoDaddy sent renewal notices to our customer prior to the expiration date, including on March 19, 2016, notices that our customer admittedly disregarded. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.GoDaddy’s Refund Policy can be found at the following link:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 25, 2017 our customer set up a free 30 day trial of GoDaddy’s GoCentral...
Online Store. On March 22, 2017 that plan was manually renewed via online transaction by our customer. On March 2, 2017 our customer connected with our 24/7 Customer Care Center looking for assistance with SEO. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. In accordance with GoDaddy’s Publicly located Refund Policy monthly products are not refundable 48 hours after purchase. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. After the complainant did not respond to multiple requests that they bring their account into compliance to protect the integrity of our network, we were forced to remove the content in question and suspend their Shared Hosting Account. Our staff attempted to work with the complainant in a cooperative effort to resolve their concerns but had no control over their actions.On February 24, 2015 the complainant did bring their account into compliance with our requests and it was reactivated. At this time the complainant has access to all functions in their Account including the control panel.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
When I called GoDaddy on February 1st, a support manager “Calvin L.” told me that it was clear in their system that I had changed my plan to Economy Linux Hosting for $7 a month on December 27th, 2017 in my plan settings. GoDaddy said that they received the change and gave me a confirmation in their web portal that the change had been made. The manager told me on the phone that despite making the change 3 days in advance of my plan’s expiration, and despite there being nothing said other than a confirmation of my change, “sometimes the change takes“a few days.” I made the change 3 days in advance. This is an unethical business practice purported to squeeze more money out of customers. My site would not have expired had the change been made. GoDaddy has a record of me changing my plan 3 days in advance of its expiration and has admitted that they are at fault for their slow processing times, which was only made clear to me after the new $150 charge surfaced. GoDaddy needs to admit and apologize for their unethical behavior and immediately restore my site for free, in addition to swapping my plan to Economy Linux Hosting for $7 a month.
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On February 10 and 12 of 2016 our customer’s hosting plans expired. Per their account preferences, GoDaddy attempted to renew the services utilizing the associated payment method; the financial institution declined payment. GoDaddy sent notices indicating the hosting may be canceled unless action was taken.After expiration, GoDaddy provided 20 days of hosting services without payment prior to cancellation due to non-payment on March 1 and 3 of 2016. Our customer contacted our support team after cancellation to request reinstatement.GoDaddy charges a $149.99 fee per website to restore data on occasions where a customer has not backed up their own content. Hosting restores are not a service GoDaddy regularly offers and are not guaranteed. Restore fees are not punitive; rather, it helps offset expense incurred performing data recovery work. Customers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The content on our customer’s two sites has been restored as requested. One of the domains and the associated name servers are registered through a 3rd and must be updated. As such, GoDaddy is denying the requested refund. We recommend our customer make note of their expiration date and back up their site content to avoid future issues; account management is a customer responsibility. Thank you again for the opportunity to address the concerns presented.Regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:* Universal Terms of Service Agreement* Workspace Service Agreement* Website Builder Service AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn April 1, 2015, our customer contacted our Customer Care Center via phone for help with email attachments. During this interaction, our customer was advised of the size limitations for email attachments. Specifically, it was explained that any email our customer sends has an attachment limit of 20 megabytes. By comparison, many Internet Service providers impose attachment limits of 10 megabytes or less.On August 25, 2014, our customer purchased Website Builder for a 3 year term. This was for the service period ending August 25, 2017.On April 12, 2015, our customer contacted our Billing Department via phone with questions regarding recent transactions. During this interaction, our customer was asked about their plans for using the Website Builder plan they had purchased the previous year. Our customer explained that they had not had the time to complete the design of their site. They were given the option to cancel, and in accordance with our Refund Policy and Terms of Service, they would receive a credit for the service period’s remaining time. Our customer authorized the cancellation of the Website Builder plan and the appropriate credit was applied to their account.On July 30, 2015, our customer contacted our Customer Care Center via phone for help with accessing their email. During this interaction, our customer was shown how to reset their password. After resetting their password, our customer was successful in accessing their email from their mobile device, however, they continued to have trouble logging in from other devices.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our Refund Policy states that annual plans must be canceled within 45 days of the purchase date in order to receive a full refund to the original payment method. As our customer did not cancel their Website Builder within this window of time, an In-Store credit was issued at the time of cancellation for the service period’s remaining time. Account management is a customer responsibility and we must rely on our customers to inform us if they have a product they are not using.We have attempted to reach our customer by email to provide clarity and additional assistance as needed with accessing their email. We have not yet received a response.Education:The customer might find the following articles useful.REFUND POLICYhttps://www.godaddy.com/help/refund-policy-8849WORKSPACE EMAIL ACCOUNT LIMITATIONShttps://www.godaddy.com/help/workspace-email-account-limitations-2949...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On January 26, 2016, during a call with our customer care center, our customer...
purchased GoDaddy’s Get Found service for a five-year term. On November 18, 2016, our customer contacted our customer care center to request a refund for the time remaining on their Get Found service. At that time their requested refund was processed as an In-Store credit, however, the product remained active.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The GoDaddy product our customer purchased worked as expected, as their website is listed in major search engines such as [redacted] and [redacted]. Should our customer cancel their Get Found service we will be happy to refund their previously provided In-Store credit back to the original payment method. To take advantage of this offer they can contact this office by emailing [redacted]. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.GoDaddy enabled social login support via Facebook, to simplify the account creation...
and login process. Potential customers can create a new fully-functioning GoDaddy account, with the user’s name and email utilized from Facebook. A 4-digit support PIN (which can be changed at any time) is also automatically generated. All other information on the created account would have to be added by the customer. On December 30, 2016, our customer created a new GoDaddy account utilizing Facebook login, and then registered a domain name for a 2-year term via an online transaction. Any information entered for the domain would had to have been entered by our customer via updating their account contact information prior to purchase, or during the purchase process for the domain.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.ICANN (the Internet Corporation for Assigned Names and Numbers), the group that allows GoDaddy to act as a registrar and sell domains to our customers, has made recent changes that customers must follow to validate their registrant contact information. In most cases, customers may accomplish this task online by confirming their contact information via an email sent to them. There are instances when our customers may not be able to do this and will need to submit additional verification information before domains become active within their account.Our customer was able to submit and verify the correct information for their domain, and also has updated their GoDaddy account. Account management is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 23 2010, the complainant purchased a domain name registration for a one-year term during an online transaction. The complainant was provided a free shared hosting plan to use with their domain name registration. From time to time, a company must make the difficult decision to cease (End-of-life or EOL) a particular product or service to improve and offer next generation products for customers. As a service provider, one of GoDaddy's goals is ensuring our customers have the best platforms aligned with the latest technology to help their online ventures be successful.On May 12, 2015, an email notification was sent to the complainant advising their hosting plan would be retired. The notice included instructions they may use to migrate their website content to a new hosting plan. The notice also indicated the hosting plan that was utilized by the complainant would be suspended on July 2 2015. This suspension was the last step in the End-of-Life process of the free hosting plan. Additionally, the complainant was offered a code for one free year of hosting as a goodwill gesture in the email notices. It is the customer’s responsibility to manage their account.Prior to the cancellation of the service, GoDaddy provided an additional twenty days after the initial suspension to allow the complainant to migrate their website content to a new hosting plan. The complainant did not contact GoDaddy support teams to address this until October 28 2015. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We will honor the offer of a new Economy Plesk hosting plan at no cost for a one-year term as a goodwill gesture. If the complainant wishes to take advantage of this offer, they may follow up with us directly at [email protected]:The complainant may find the following articles from our help center useful:Migrating Windows Classic accounts: FrontPage & Access end of support: https://www.godaddy.com/help/migrating-windows-classic-accounts-frontpage-and-ac...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Ken C[redacted]Office of the CEO - [email protected][redacted]
Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 7, 2015, our customer purchased GoDaddy’s Domain Buy Service. This...
service enlists GoDaddy's Domain Buy Agents to attempt to negotiate a sale of an already registered domain. Our customer successfully acquired the domain. On June 15, 2016 our customer attempted to renew their domain for a 5-year term and processed the order via online transaction. As with all service providers, GoDaddy had an unexpected technical issue which allowed our customer to complete the transaction at an incorrect price. The renewal failed and the transaction was refunded in full.On July 14, 2016 a member of our domain team reached out to our customer to discuss the pricing on the domain and the domain was renewed for another 1-year term at a cost of $400.17. On July 14, 2016 our customer again attempted to renew the domain for an additional 9-year term prior to the previous technical issue being resolved. The renewal failed and the transaction was refunded in full. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has connected with our customer. GoDaddy worked diligently and has resolved the technical issue regarding the domain pricing. During our review it was determined our customer over-paid their latest renewal transaction in the amount of $150.00. As a goodwill gesture, GoDaddy has refunded our customer’s renewal transaction, providing a 1-year renewal at no cost, in the amount of $249.99, the current renewal rate for the domain in question. GoDaddy cannot provide future renewals to our customer at the desired rate. Thank you again for the opportunity to address the concerns presented by our customer.Regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address and bring clarity to the additional concerns presented.We stand by our previous response. GoDaddy does not arbitrarily update auto-renewal settings for our customer’s products. This was either changed by our customer or by an authorized party with access to the account. GoDaddy provided 10 days of service without payment after expiration, and held the data in a suspended status for 10 days before the content was deleted on November 17, 2016. GoDaddy provided 20 total days of service without payment prior to cancellation. GoDaddy proactively sent expiration notices pre- and post-expiration to our customer. Account management is a customer responsibility.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:· Universal Terms of Service· GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]The complainant is using email through their Cpanel Hosting account and in order for us to troubleshoot the matter we needed not only the bounced message but also the original message attempting to be sent. In working with our support teams this information was requested and we let the complainant know we could escalate it to our advanced tier teams once it was received.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office reached out to the complainant directly to address their concerns and technical issues with email and the SSL. GoDaddy’s technical support staff worked diligently and vigorously to resolve all technical issues the complainant experienced.As a measure of goodwill we also provided the complainant with a refund of 3 month off their annual hosting plan purchase. We consider this matter to be resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. [redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They have provided a refund. However, it is not true that I never contacted them. They failed to respond to my communications. They also intentionally make it very difficult to get in touch with them. Their business practices are shady, and their Revdex.com rating should be reduced regardless of the fact that they issued a refund.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service AgreementCopies of the latest version of this agreement may be found at:[redacted]As part of the domain registration process, GoDaddy makes multiple inquiries via numerous third-party systems, including the domain name registry, to check if a domain is available. If GoDaddy does not receive a response indicating that the domain is not available for registration we will show the Domain Name as available to purchase as a new registration. In rare instances, false positives occur where a domain that is in fact already registered shows as available for a new purchase registration. The Domain Names in question are currently registered and have been since October 30, 2010 and December 20, 2006 respectively. These domains are not currently available to purchase as new registrations. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We will ensure our internal domains teams are appraised of the complainant’s feedback to address any improvement opportunities that may exist. EDUCATION:GoDaddy offers many new domain name extensions that the complainant might find suitable for their online endeavors. More information may be found online at https://www.godaddy.com/tlds/gtld.aspx Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards,[redacted]
[redacted]
[redacted]
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 21, 2015, our customer created their GoDaddy account and purchased online a domain name registration and Web Hosting bundle for a one-year term. The domain name and hosting retail for approximately $98.87. However, with the bundled price and promotional code used by the customer, their cost was only $12.18.On September 20, 2015, our customer canceled their domain name and hosting. Per the terms of service, the when a purchased product includes a free domain name and the purchased product is canceled, the standard price for the domain name will be deducted from the refund amount. As the standard pricing for the domain name is greater than the total price our customer paid and the domain name is no longer eligible for a refund, a refund is not applicable.At no time has the customer contacted GoDaddy's Customer Care teams prior to filing this complaint.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. Our affiliate marketing team is working with the third-party business, [redacted].com, for them to provide the customer their advertised credit. A member of [redacted].com's executive team will be reaching out to our customer to resolve their concerns. Any further concerns regarding credits provided by [redacted].com will need to be addressed with that company directly.EDUCATION:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Todd Cluff Office of the CEO - GoDaddy[redacted]
[redacted]
Whoever is reviewing this, please look back and you will see that since day 1 there has been no changes to the hosting at all. The only changes were when YOU made changes to it claiming I had set them up wrong. Guess what, if it was fine for 6 months and all I had been doing is emailing how would that change? It didn't. Besides it shouldn't take 10 days per issue to figure these things out. You have an inferior product, you don't care about the customer, or even fixing issues in a timely manner. Each "tech" I spoke with never followed up as they said they would. You can take your 1 month and stick it where the sun don't shine. You'll never get my business again. Crooks.