Dear Dispute Resolution Consultant
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.
Our customer acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
• Universal Terms of Service Agreement
• Hosting Agreement
The latest version of these agreements may be found at:
[redacted]
As part of the above agreements, and in conjunction with GoDaddy's refund policy, hosting and calendar purchases are only refundable within 45 days of original registration. Our customer purchased both products in September of 2013.
We appreciate the customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.
As a one-time exception we have cashed out the current In Store Credit amount of $366.89. Our customer should receive the refund in 5-7 business days and it will be returned to the original payment method. Going forward all refund requests will strictly follow our Refund Policy, without exception.
Education:
GoDaddy’s Refund Policy can be viewed online at the link below. [redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.
Best Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOn April 11, 2016 our customer contacted GoDaddy’s Customer Care Center. Our customer has expressed disappointment with the level of service provided during this interaction.Resolution:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. We have since connected with our customer to discuss their concerns. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer. Kind regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. Contrary to our customer’s statement, there was no requirement for renewal at the time the domain name was renewed on December 21, 2015. The domain in question was transferred out of our system the same day it was moved into our customers account, December 21, 2015. The renewal time of 1-year year moved with the domain name to the customer's new registrar. That time is not refundable. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards, Terri H[redacted] Office of the CEO [redacted] GoDaddy.com [redacted] Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service...
Agreement• Starfield Technologies, LLC SSL Certificate Service Subscriber AgreementCopies of the latest version of these agreements may be found at:[redacted]GoDaddy’s SSL certificates maintain a 99% browser ubiquity, including all versions of the [redacted]™ and [redacted]® — [redacted]® 10.3.4 and higher. In working with our customer, we found that they failed to install the intermediate chain certificates. Once they did so, the GoDaddy Root certificate was linked to their certificate, removing the errors they were receiving.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service as well as our advertisements.Education:The following GoDaddy Support articles will be helpful to our customer in dealing with similar situations in the future.Which browsers and devices are your SSL certificates compatible with?[redacted]GoDaddy Certificate Bundles - G2 With Cross to G1, includes Root[redacted]Information About Requiring the SHA-2 Hash Function[redacted]Certificate renewal instructions:SSL Certificate Renewal - Apache 1.3 / 2.x[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 28, 2017, our customer purchased GoDaddy's GoCentral Website Builder...
plan for a 1-year term. Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On March 9, 2017, our customer contacted our Customer Care team and purchased a WordPress hosting plan for a 5-year term. On April 20, 2017, our customer contacted our Customer Care team to request a refund for their GoCentral Website Builder plan and was informed the service was beyond refund eligibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has made multiple attempts to connect with our customer to discuss their concerns and was unsuccessful. The GoCentral Website Builder plan in question remains active within our customer’s account. As an exception to our Refund Policy, once our customer has canceled the service and notifies our office, we will refund the unused months to In-Store Credit, available for future purchases with GoDaddy. Our customer may notify our office at [email protected]. Our customer may also find the following articles helpful.GoDaddy Refund Policy –https://my.godaddy.com/help/refund-policy-8849Delete products in my GoDaddy account –https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer enabled Two-Factor Authentication on their GoDaddy account which provides...
an additional layer of security. Two-Factor Authentication requires an account holder to provide a numeric code received via text message along with their normal validation information to access the account. Two-Factor Authentication is a security feature that GoDaddy offers our customers to prevent account and domain hijacking; we provide this valuable service at no cost.On April 23, 2016, our customer contacted GoDaddy and was unable to complete the required security validation, including Two-Factor Authentication. Our customer was provided the necessary steps to have Two-Factor Authentication removed from their account. This process requires account holders to email their request to remove Two-Factor Authentication to GoDaddy along with proof of their identity.On February 16, 2017, our customer emailed GoDaddy for the first time to request the removal of Two-Factor Authentication.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy has removed Two-Factor Authentication from our customer’s account after receiving the required verification information from them. Our customer can now reset their password and manage their account preferences without the extra layer of security they previously enabled.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution ConsultantThank you for bringing our customer's additional comments to our attention.As stated in our original response on January 6, 2015, account management and the renewal of domains is solely a customer responsibility. These are the terms our customer agreed to when they registered their domains through GoDaddy.While GoDaddy sent expiration notices before and after the domain's expiration date to the customer via email, GoDaddy simply has no control over what happens to an email notice after it leaves our system or how the customer's ISP or email client chooses to handle the email once they receive it.Our original response also stated that GoDaddy is not the hosting provider for the website that is currently associated with the domain in question and we are not the registrar of the domain. As such, we have no control over the website content and any complaints about the current domain or website are third party complaints, unrelated to GoDaddy.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.1) The customer did not take any action and allowed the domain name to expire.2) The domain was legitimately registered to another party who then associated it with the current website.3) We have no evidence to support that the customer’s GoDaddy account was hacked.4) Our services worked as expected during the time frame that the customer paid for them with GoDaddy.5) GoDaddy has no control over the current website content or domain registrar and any complaints about this are third party complaints, unrelated to GoDaddy.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards
[redacted]
Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: [redacted]On April 21 2014, the complainant purchased the email plan in question and did so for a one-year term via an online transaction. This was for the period ending April 21, 2015.On April 21 2015, GoDaddy automatically renewed the email plan in question for a one year term per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the renewal on April 11, 2015.On May 28 2015, GoDaddy was notified that the complainant had disputed the aforementioned transaction through their issuing bank. The issuing bank revoked the payment for the automatic renewal of the email, pending outcome of the dispute. This chargeback removed the funds from GoDaddy for the email account renewal. Due to this, and per our terms of service, the email plan in questions was subsequently cancelled.Contrary to the complainant’s understanding, the email plan was cancelled because of the chargeback that was issued by the complainant’s bank, not because a payment method was removed from the account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant has since connected with our support teams and paid the chargeback administrative fee. Additionally, the complainant will need to reset up their email addresses as the previous plan was cancelled and should do so within 14 days. If the email addresses are recreated within 14 days of the cancellation the emails should automatically restore to each email address. If the complainant does not do this before the 14 days from the cancellation passes, the email will no longer be recoverable.If the complainant needs any assistance with this process, they are welcome to contact our support teams.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 26, 2015, our customer purchased GoDaddy’s Website Builder for a one-year term via online transaction. Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On November 26, 2016, per our customer's account preferences, GoDaddy automatically renewed the service in question in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notice prior to expiration on November 16, 2016. This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.While GoDaddy sent the expiration notice to our customer via email before the service's expiration date, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it. Our customer did not contact GoDaddy’s customer care until December 30, 2016 to request a refund. Products purchased in yearly terms are only refund-eligible if canceled within 30 days of purchase or renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The refund requested is beyond the eligibility period. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Within days of filing my complaint with Revdex.com, GoDaddy.com LLC reversed their position and emailed me that a full refund for $809.83 has been issued and gave me a “refund receipt number”. Soon it will be 6 months, I’ve called nearly a half dozen times, yet I have not received my refund. They say it can take a while, since they had originally sent it to an incorrect account, (but six months, ridiculous). Can you help me. Thank you.[redacted]
Regards,
[redacted]
Hello, after reading GoDaddy's response made me laugh and upset at sametime. When I renewal, I was not informed about any new upgrades of website builder at all. I never got emails about new version of website builder. Instead got spam email and phone calls about other service offers. The other thing that makes me laugh is that they are saying I called once. No, I talked to customer support for help on Website Builder (new version) twice and did not get the help I was looking for. Spent good 30 minutes dealing with customer service. Thats why on third time calling thats when I requested refund because I was barely into the one year renewal.I understand about refund policy, but when GoDaddy lied, not informing customers of updates and no customer service help. I feel my money was not going to good use and be waste on my part. Thats why I ask for refund. Which by the way, if you want to search how to get refund on GoDaddy's website. Its very hard to find, thank you for link. Honestly, I feel that I lost money on service that was not provided to me correctly and honestly. If they stand by their customer service and the good faith of their products. They would have helped me and adjust the program to my needs. Instead got rude customer service and rude manager.I understand if I am halfway through my renewal or towards my end of renewal, I will not get a refund. But couple months into my renewal, I think there should be some kind of refund, an pro-rate refund. Thats all I ask, somekind of refund because GoDaddy did not stand by their customer service and the good faith of their products. Any questions or concerns, let me know. Thank you [redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer reached out to GoDaddy’s 24/7 Customer Care Center on May 25, 2017...
inquiring where to locate the receipts for their account. Our customer was properly informed where to find the Order History section of their account. Our customer called back later the same day stating they wanted GoDaddy to provide them with PDF files for all receipts. Our customer was correctly informed this was not possible and they would need to gather those receipts themselves.Our customer’s concerns were also shared with our office. Our office followed up with the customer and informed them they could either print each receipt as a PDF or they could export each receipt as a .CSV file. They could then export this file into a spreadsheet program such as Excel. This would allow them to see everything broken down by receipt numbers, order date, product purchased etc. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The following link may be helpful for our customer in locating their receipts.Find your GoDaddy receipts - https://www.godaddy.com/help/find-your-godaddy-receipts-4885Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:We are unable to locate an account with the information provided by the complainant. Without being able to identify a customer account, we are not able to fully understand the...
issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with account specific details, we will gladly investigate their concerns further.When a hosting account is cancelled GoDaddy may retain the data for a limited time. The content is not stored in our customers’ accounts but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposes. Per our terms of service (to which all customers agree) it is our customers’ responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.godaddy charged my credit card multiple times and this account was under my name up until my account hacked. if they have a good billing department everything has to be reflected there,how about someone hack all godaddy servers,are they going to say the same thing?there is no third party in this matte I am owner and anybody else can claim they own this account,this account hacked from India according to the evidence that I found,this matter is brought to the civil court and godaddy will be served soon.Regards,[redacted]
Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response. Per our customer’s account preferences, the Hosting plan was renewed upon expiration for another year. GoDaddy also sent notices immediately after renewal informing the customer of the automatic renewal. No steps were taken by the customer to address this until forty days after renewal. Account management is a customer responsibility.It appears our customer has filed a chargeback with their financial institution. As such, the customer will need to continue to work with them to address their concerns.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxSince July 13, 2015 our customer has reached out to GoDaddy’s support teams for assistance with a website they had constructed using our Website Builder product. Our customer had indicated visitors to their website in certain geographic areas were not able to view their site. GoDaddy's technical support staff has not been able to duplicate the problem and has worked diligently and vigorously to diagnose the problem experienced by our customer and resolve all technical issues they had experienced. On August 13, 2015 our technical support teams requested additional information from our customer to assist with troubleshooting the matter. Specifically, our customer was requested to provide IP and connectivity information in the form of a traceroute, which displays the network pathway a computer utilizes to connect to a website. To date, our technical support teams have not received the requested information. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. We ask that the complainant continue to work with our support teams to troubleshoot and attempt to address their technical concerns. We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Education:Our customer may find the following support articles helpful:Traceroutes on [redacted] -https://www.godaddy.com/help/traceroutes-on-[redacted]-3142Performing a Traceroute in [redacted] -https://www.godaddy.com/help/performing-a-traceroute-in-mac-os-x-3366GoDaddy Statement of Support –https://www.godaddy.com/help/godaddy-statement-of-support-9522Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]On February 26, 2015 the complainant contacted our Customer Care Center to request that their businesses’ listing in GoDaddy’s Get Found (formerly Locu) service be removed.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.At this time the complaint’s listing has been removed from GoDaddy’s Get Found service and we consider this matter to be resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customer. We stand by our previous response. GoDaddy restored the customer’s content from the Ultimate Hosting plan to the Deluxe plan within their account. Doing so eliminated the need for the customer to upload their data. To be clear, when GoDaddy migrates or restores content on behalf of our customers, we will not modify the content itself. As such, it is likely the customer had to make some content modifications to their site for it to function properly on the server they were moved to. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer has had over one year to address any technical concerns they may have had with GoDaddy’s support teams. Our customer was also offered a refund of the most recent renewal for whichever email plan was not desired. GoDaddy will not be able to incur the cost outlined by our customer due to their not addressing the technical issues in a timely manner. As an exception to our refund policy and gesture of goodwill, we will honor the prior offer to issue a refund of the most recent renewal for whichever email plan is canceled. Once our customer has canceled the chosen plan, they can contact our department for the offered refund at [redacted]@godaddy.com.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.
Our customer acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
• Universal Terms of Service Agreement
• Hosting Agreement
The latest version of these agreements may be found at:
[redacted]
As part of the above agreements, and in conjunction with GoDaddy's refund policy, hosting and calendar purchases are only refundable within 45 days of original registration. Our customer purchased both products in September of 2013.
We appreciate the customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.
As a one-time exception we have cashed out the current In Store Credit amount of $366.89. Our customer should receive the refund in 5-7 business days and it will be returned to the original payment method. Going forward all refund requests will strictly follow our Refund Policy, without exception.
Education:
GoDaddy’s Refund Policy can be viewed online at the link below. [redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.
Best Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOn April 11, 2016 our customer contacted GoDaddy’s Customer Care Center. Our customer has expressed disappointment with the level of service provided during this interaction.Resolution:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. We have since connected with our customer to discuss their concerns. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer. Kind regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. Contrary to our customer’s statement, there was no requirement for renewal at the time the domain name was renewed on December 21, 2015. The domain in question was transferred out of our system the same day it was moved into our customers account, December 21, 2015. The renewal time of 1-year year moved with the domain name to the customer's new registrar. That time is not refundable. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards, Terri H[redacted] Office of the CEO [redacted] GoDaddy.com [redacted] Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service...
Agreement• Starfield Technologies, LLC SSL Certificate Service Subscriber AgreementCopies of the latest version of these agreements may be found at:[redacted]GoDaddy’s SSL certificates maintain a 99% browser ubiquity, including all versions of the [redacted]™ and [redacted]® — [redacted]® 10.3.4 and higher. In working with our customer, we found that they failed to install the intermediate chain certificates. Once they did so, the GoDaddy Root certificate was linked to their certificate, removing the errors they were receiving.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service as well as our advertisements.Education:The following GoDaddy Support articles will be helpful to our customer in dealing with similar situations in the future.Which browsers and devices are your SSL certificates compatible with?[redacted]GoDaddy Certificate Bundles - G2 With Cross to G1, includes Root[redacted]Information About Requiring the SHA-2 Hash Function[redacted]Certificate renewal instructions:SSL Certificate Renewal - Apache 1.3 / 2.x[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 28, 2017, our customer purchased GoDaddy's GoCentral Website Builder...
plan for a 1-year term. Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On March 9, 2017, our customer contacted our Customer Care team and purchased a WordPress hosting plan for a 5-year term. On April 20, 2017, our customer contacted our Customer Care team to request a refund for their GoCentral Website Builder plan and was informed the service was beyond refund eligibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has made multiple attempts to connect with our customer to discuss their concerns and was unsuccessful. The GoCentral Website Builder plan in question remains active within our customer’s account. As an exception to our Refund Policy, once our customer has canceled the service and notifies our office, we will refund the unused months to In-Store Credit, available for future purchases with GoDaddy. Our customer may notify our office at [email protected]. Our customer may also find the following articles helpful.GoDaddy Refund Policy –https://my.godaddy.com/help/refund-policy-8849Delete products in my GoDaddy account –https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer enabled Two-Factor Authentication on their GoDaddy account which provides...
an additional layer of security. Two-Factor Authentication requires an account holder to provide a numeric code received via text message along with their normal validation information to access the account. Two-Factor Authentication is a security feature that GoDaddy offers our customers to prevent account and domain hijacking; we provide this valuable service at no cost.On April 23, 2016, our customer contacted GoDaddy and was unable to complete the required security validation, including Two-Factor Authentication. Our customer was provided the necessary steps to have Two-Factor Authentication removed from their account. This process requires account holders to email their request to remove Two-Factor Authentication to GoDaddy along with proof of their identity.On February 16, 2017, our customer emailed GoDaddy for the first time to request the removal of Two-Factor Authentication.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy has removed Two-Factor Authentication from our customer’s account after receiving the required verification information from them. Our customer can now reset their password and manage their account preferences without the extra layer of security they previously enabled.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution ConsultantThank you for bringing our customer's additional comments to our attention.As stated in our original response on January 6, 2015, account management and the renewal of domains is solely a customer responsibility. These are the terms our customer agreed to when they registered their domains through GoDaddy.While GoDaddy sent expiration notices before and after the domain's expiration date to the customer via email, GoDaddy simply has no control over what happens to an email notice after it leaves our system or how the customer's ISP or email client chooses to handle the email once they receive it.Our original response also stated that GoDaddy is not the hosting provider for the website that is currently associated with the domain in question and we are not the registrar of the domain. As such, we have no control over the website content and any complaints about the current domain or website are third party complaints, unrelated to GoDaddy.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.1) The customer did not take any action and allowed the domain name to expire.2) The domain was legitimately registered to another party who then associated it with the current website.3) We have no evidence to support that the customer’s GoDaddy account was hacked.4) Our services worked as expected during the time frame that the customer paid for them with GoDaddy.5) GoDaddy has no control over the current website content or domain registrar and any complaints about this are third party complaints, unrelated to GoDaddy.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards
[redacted]
Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: [redacted]On April 21 2014, the complainant purchased the email plan in question and did so for a one-year term via an online transaction. This was for the period ending April 21, 2015.On April 21 2015, GoDaddy automatically renewed the email plan in question for a one year term per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the renewal on April 11, 2015.On May 28 2015, GoDaddy was notified that the complainant had disputed the aforementioned transaction through their issuing bank. The issuing bank revoked the payment for the automatic renewal of the email, pending outcome of the dispute. This chargeback removed the funds from GoDaddy for the email account renewal. Due to this, and per our terms of service, the email plan in questions was subsequently cancelled.Contrary to the complainant’s understanding, the email plan was cancelled because of the chargeback that was issued by the complainant’s bank, not because a payment method was removed from the account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant has since connected with our support teams and paid the chargeback administrative fee. Additionally, the complainant will need to reset up their email addresses as the previous plan was cancelled and should do so within 14 days. If the email addresses are recreated within 14 days of the cancellation the emails should automatically restore to each email address. If the complainant does not do this before the 14 days from the cancellation passes, the email will no longer be recoverable.If the complainant needs any assistance with this process, they are welcome to contact our support teams.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]
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Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 26, 2015, our customer purchased GoDaddy’s Website Builder for a one-year term via online transaction. Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On November 26, 2016, per our customer's account preferences, GoDaddy automatically renewed the service in question in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notice prior to expiration on November 16, 2016. This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.While GoDaddy sent the expiration notice to our customer via email before the service's expiration date, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it. Our customer did not contact GoDaddy’s customer care until December 30, 2016 to request a refund. Products purchased in yearly terms are only refund-eligible if canceled within 30 days of purchase or renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The refund requested is beyond the eligibility period. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Within days of filing my complaint with Revdex.com, GoDaddy.com LLC reversed their position and emailed me that a full refund for $809.83 has been issued and gave me a “refund receipt number”. Soon it will be 6 months, I’ve called nearly a half dozen times, yet I have not received my refund. They say it can take a while, since they had originally sent it to an incorrect account, (but six months, ridiculous). Can you help me. Thank you.[redacted]
Regards,
[redacted]
Hello, after reading GoDaddy's response made me laugh and upset at sametime. When I renewal, I was not informed about any new upgrades of website builder at all. I never got emails about new version of website builder. Instead got spam email and phone calls about other service offers. The other thing that makes me laugh is that they are saying I called once. No, I talked to customer support for help on Website Builder (new version) twice and did not get the help I was looking for. Spent good 30 minutes dealing with customer service. Thats why on third time calling thats when I requested refund because I was barely into the one year renewal.I understand about refund policy, but when GoDaddy lied, not informing customers of updates and no customer service help. I feel my money was not going to good use and be waste on my part. Thats why I ask for refund. Which by the way, if you want to search how to get refund on GoDaddy's website. Its very hard to find, thank you for link. Honestly, I feel that I lost money on service that was not provided to me correctly and honestly. If they stand by their customer service and the good faith of their products. They would have helped me and adjust the program to my needs. Instead got rude customer service and rude manager.I understand if I am halfway through my renewal or towards my end of renewal, I will not get a refund. But couple months into my renewal, I think there should be some kind of refund, an pro-rate refund. Thats all I ask, somekind of refund because GoDaddy did not stand by their customer service and the good faith of their products. Any questions or concerns, let me know. Thank you [redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer reached out to GoDaddy’s 24/7 Customer Care Center on May 25, 2017...
inquiring where to locate the receipts for their account. Our customer was properly informed where to find the Order History section of their account. Our customer called back later the same day stating they wanted GoDaddy to provide them with PDF files for all receipts. Our customer was correctly informed this was not possible and they would need to gather those receipts themselves.Our customer’s concerns were also shared with our office. Our office followed up with the customer and informed them they could either print each receipt as a PDF or they could export each receipt as a .CSV file. They could then export this file into a spreadsheet program such as Excel. This would allow them to see everything broken down by receipt numbers, order date, product purchased etc. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The following link may be helpful for our customer in locating their receipts.Find your GoDaddy receipts - https://www.godaddy.com/help/find-your-godaddy-receipts-4885Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:We are unable to locate an account with the information provided by the complainant. Without being able to identify a customer account, we are not able to fully understand the...
issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with account specific details, we will gladly investigate their concerns further.When a hosting account is cancelled GoDaddy may retain the data for a limited time. The content is not stored in our customers’ accounts but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposes. Per our terms of service (to which all customers agree) it is our customers’ responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.godaddy charged my credit card multiple times and this account was under my name up until my account hacked. if they have a good billing department everything has to be reflected there,how about someone hack all godaddy servers,are they going to say the same thing?there is no third party in this matte I am owner and anybody else can claim they own this account,this account hacked from India according to the evidence that I found,this matter is brought to the civil court and godaddy will be served soon.Regards,[redacted]
Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response. Per our customer’s account preferences, the Hosting plan was renewed upon expiration for another year. GoDaddy also sent notices immediately after renewal informing the customer of the automatic renewal. No steps were taken by the customer to address this until forty days after renewal. Account management is a customer responsibility.It appears our customer has filed a chargeback with their financial institution. As such, the customer will need to continue to work with them to address their concerns.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxSince July 13, 2015 our customer has reached out to GoDaddy’s support teams for assistance with a website they had constructed using our Website Builder product. Our customer had indicated visitors to their website in certain geographic areas were not able to view their site. GoDaddy's technical support staff has not been able to duplicate the problem and has worked diligently and vigorously to diagnose the problem experienced by our customer and resolve all technical issues they had experienced. On August 13, 2015 our technical support teams requested additional information from our customer to assist with troubleshooting the matter. Specifically, our customer was requested to provide IP and connectivity information in the form of a traceroute, which displays the network pathway a computer utilizes to connect to a website. To date, our technical support teams have not received the requested information. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. We ask that the complainant continue to work with our support teams to troubleshoot and attempt to address their technical concerns. We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Education:Our customer may find the following support articles helpful:Traceroutes on [redacted] -https://www.godaddy.com/help/traceroutes-on-[redacted]-3142Performing a Traceroute in [redacted] -https://www.godaddy.com/help/performing-a-traceroute-in-mac-os-x-3366GoDaddy Statement of Support –https://www.godaddy.com/help/godaddy-statement-of-support-9522Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]On February 26, 2015 the complainant contacted our Customer Care Center to request that their businesses’ listing in GoDaddy’s Get Found (formerly Locu) service be removed.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.At this time the complaint’s listing has been removed from GoDaddy’s Get Found service and we consider this matter to be resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customer. We stand by our previous response. GoDaddy restored the customer’s content from the Ultimate Hosting plan to the Deluxe plan within their account. Doing so eliminated the need for the customer to upload their data. To be clear, when GoDaddy migrates or restores content on behalf of our customers, we will not modify the content itself. As such, it is likely the customer had to make some content modifications to their site for it to function properly on the server they were moved to. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer has had over one year to address any technical concerns they may have had with GoDaddy’s support teams. Our customer was also offered a refund of the most recent renewal for whichever email plan was not desired. GoDaddy will not be able to incur the cost outlined by our customer due to their not addressing the technical issues in a timely manner. As an exception to our refund policy and gesture of goodwill, we will honor the prior offer to issue a refund of the most recent renewal for whichever email plan is canceled. Once our customer has canceled the chosen plan, they can contact our department for the offered refund at [redacted]@godaddy.com.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax