Thank you for the opportunity to address our customer’s additional concerns. As previously stated, the product in question was not provided at no cost to our customer. Given that the Protected Registration has been canceled, we have issued a refund in the amount of $30.45USD. Our customer should see this refund within 5-7 business days. Our customer had two domain names located within their account. While one domain name was canceled, the domain name associated with the Protected Registration was not. Again, if our customer no longer wishes to maintain this domain name, they have until May 6, 2017 to cancel it and request a refund. After May 6, 2017, the domain name will no longer be eligible for refund.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant is not a GoDaddy customer and has not entered into any agreements with...
GoDaddy. Our office has connected with the complainant via phone to retrieve details necessary for our email administrators to properly review their concerns. It was determined the messages the complainant’s colleague was attempted to send were being blocked as a direct result of the complainant’s domain name and its reputation with [redacted]. [redacted] is a service that GoDaddy and many other email providers subscribe to that provides protection against spam, viruses, phishing, and other similar threats that affect email.The block on the domain name being used by the complainant has been removed. As such, we consider this matter resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]
Thank you for the opportunity to address our customer’s additional concerns. As stated in our original response, we will ensure our customer’s concerns are reviewed by our customer care managers.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...
On March 1, 2015 our customer purchased a domain, email plan, and a Website Builder plan via online transaction, each for a 1-year term. GoDaddy’s Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On March 1, 2016 and March 2, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the services in question for another 1-year term, and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent renewal notices on:• January 1, 2016• January 31, 2016• February 15, 2016• February 20, 2016• February 25, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless action was taken. GoDaddy provides customers full control of their renewal preferences. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. On April 6, 2016 our customer canceled their services and requested refunds for the latest renewals.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The latest domain renewal transaction was refunded in full. Our customer was properly informed the email and Website Builder services were beyond the time period to receive the desired refund. Our customer may find the following article helpful:GoDaddy Refund Policy –https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
what about the lost money for domain privacy fee registration from last year? This also did not provide me with privacy of my contact information and GoDaddy still took my money. I need $20.32 from last year as well as this year, which amounted to $20.32 for a total of $40.64 refunded back to me. As mentioned CLEARLY before, the godaddy system added domain privacy service without my knowledge. it forced me to pay for this service.
Thank you for the opportunity to address our customer’s additional concerns.Our customer has not made a purchase in any of their GoDaddy customer accounts since February 2015. These products have since expired or were charged back, removing funds from GoDaddy. As our customer either received the full term of use for products, or charged back other services, GoDaddy is unable to provide the requested refund.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:· GoDaddy Universal Terms of Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 16, 2015 the complainant contacted our Customer Care Center to request a cash disbursement of In-Store Credit within their GoDaddy account. Per our Refund Policy and agreements with the payment providers, the In-Store Credit was processed to the payment method(s) associated with the original transaction(s). GoDaddy has confirmed the payment to and provided the complainant with the ARN(s) (Acquirer's Reference Number) associated with these transaction(s).RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy’s payment processing teams have reviewed the original refund in question and found that the complainant’s financial institution has not rejected the funds. The complainant may wish to contact their financial institution(s) to inquire how they handle funds returned to an account that may have been terminated.Only in the event the fund request(s) are denied by the financial institution may GoDaddy issue a refund in the form of a check. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.However, I would like to add, 1) I did not request the "Protected" status of my account, 2) I tried numerous times to explain this to GoDaddy via phone and email whle attempting to cancel services, 3) Godaddy (along w many other companies) send numerous emails on a regular basis making the import emails difficult to funnel out 4) their online system continually rejected my attempts to cancel my account, 5) if it were not for the Revdex.com's help GoDaddy would never have refunded me, 6) there are probably thousands of people experiencing this daily from this company.
Regards,[redacted]
[redacted]
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following: The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 29, 2016 the complainant contacted our Customer Care teams for assistance with synchronizing Microsoft Sharepoint and OneDrive applications. GoDaddy has worked diligently to resolve any issues the complainant has experienced. RESOLUTION: GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service. The complainant has requested assistance outside of our agreed Statement of Support. GoDaddy support teams have provided timely and proper information to the complainant regarding our products and services. We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, KayJay R[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.As previously stated, GoDaddy’s support teams did not speak with our customer regarding the April 26, 2014 renewal or automatic renewal settings. Contrary to our customer’s statements, they never called in to GoDaddy's support center to discuss their account during the year 2014.On August 25, 2014, a GoDaddy agent placed a courtesy call to our customer to discuss their account. Our agent left a voice message for our customer as they were not available at that time. Our customer never returned the call. On April 16, 2016, GoDaddy sent a renewal notice to our customer regarding the pending automatic renewal of the hosting plan in question. On April 26, 2016, GoDaddy sent an order confirmation once the renewal took place. We stand by our previous response. Account management is a customer’s responsibility. GoDaddy was instructed to automatically renew the product in question and did so in good faith to honor our agreements with our customer. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 6, 2013, our customer purchased a Linux shared hosting plan for 1 year term...
via online transaction. On August 6, 2013, our customer renewed this hosting plan for an additional 2 year term with assistance from GoDaddy’s customer care team.On August 5, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question for another 2 year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal prior to the expiration date on July 26, 2016. This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer did not contact GoDaddy’s support teams regarding the hosting renewal until September 15, 2016, at which time they requested a refund. They were correctly informed that the hosting was no longer refund-eligible, per GoDaddy’s refund policy, found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to shed further light on our customer’s concerns. The email notifications for this year’s automatic renewal of the domain name were sent on August 8 and September 7, 2014. This year’s renewal was the second of two automatic renewals that have taken place on the domain name, with the first occurring on October 1, 2013. Similarly, renewal notices were emailed to the customer on August 8 and September 7, 2013. Account management is a customer responsibility.Thank you again for the opportunity to bring further clarity to the question presented by our valuable customer. Kindest Regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
I do not accept Go Daddy's response. Please provide copies of the emails sent to me that were "renewal notices", as I did not receive them.Additionally, please provide an INVOICE & RECEIPT that was sent showing my card was charged, for what amount & when - they can't because one was NEVER sent.Their 5 day refund policy is completely unacceptable, because they DO NOT send confirmation of charges. I absolutely would have called if I had received notice my card was charged, but I received no such notice. When any company charges my credit card, I always receive an invoice & receipt. GoDaddy does not do this standard practice.They make money charges people's cards knowing full well the customer will be unaware until at least 30 days later when they receive their credit card statement, by then it's too late.
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy did not create the account our customer claims is not theirs. We attempted to reach our customer at the phone number referenced in their complaint and left a voice message. An email was also sent to them with a request to speak by phone. Once we speak with our customer at the phone number in question, GoDaddy will be able to remove it from the unknown account.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO – GoDaddy
This company did not make any good faith efforts at all. As indicated in my initial complaint, their Virtual Server immediately "failed" to even turn on during the initial setup phase. Their platform kept returning an error, and nobody was reachable by phone, email, or chat. Therefore, I deleted the server thinking that I could simply rebuild another one (which is what most companies do nowadays) under the monthly plan I was billed for, but that was not the case. Instead of allowing me to build another server after their first one failed during initial setup, they told me I would have to pay them again to build another server. What a joke. That's like selling a brand-new car to someone, and it doesn't even start. There are laws against this kind of thing, it's called FRAUD. You cannot sell defective products to people, charge the for it, then make them pay again for the same product in hopes that it may actually work the next time. That's like rolling the dice and gambling, and I'm not in that kind of business and neither should GoDaddy. I would expect more from such a large company to take more care and effort into satisfying their customers rather than trying to scrape a few bucks here and there after selling defective services/products. I conducted a chargeback because they did not deliver on what was promised. You can't make someone agree to pay for something, then offer guarantees that it will work, then when it breaks, charge them for it and kick them to the curb. That's not how business works, and I'm surprised at this response trying to defend their actions. Unreal they would have such a deceptive policy and rip small businesses off over $41.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer, who acknowledged and agreed to the following upon conducting business with GoDaddy:•Universal Terms of Service Agreement•Domain Name Registration Agreement•Hosting AgreementThese...
agreements are found at: https://www.godaddy.com/legal-agreements.aspxOn January 3, 2015, our customer purchased GoDaddy’s Starter Managed WordPress hosting and a domain name via online transaction, each for a one year term. Contrary to our customer’s understanding, automatic renewal settings for the domain name and hosting had not been disabled.On January 3, 2016, GoDaddy was instructed, per our customer’s account preferences, to automatically renew the hosting in question, and did so in a good faith effort to honor its agreements with our customer. GoDaddy also attempted to renew our customer’s domain name per their account preferences; this transaction attempt was declined by our customer’s financial institution. On January 8, 2016, GoDaddy automatically renewed the domain name per our customer’s account preferences. Account management is ultimately a customer responsibility.RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service.Our customer was already refunded for the hosting renewal. Our customer will need to cancel the domain name in question in less than 45 days from renewal to be refund-eligible. Once canceled, they may contact our billing teams via phone or chat to request a refund.We also appreciate our customer’s candid feedback on our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. GoDaddy’s auctions team requested the complainant to provide a minimum and maximum on June 4, 2015. GoDaddy requires that customers who purchase GoDaddy’s Domain Buy Service enter the minimum and maximum before we can move forward.Despite not receiving the requested information, on June 19 2015 our Domain Buy Service agents attempted to connect with the registrant of the domain in question at the request of the complainant. However, they were unsuccessful in connecting with the registrant.It was not until August 26, 2015 that the complainant finally entered their minimum and maximum offers as our Domain Buy Service team requested on June 4 2015. At this time, our Domain Buy Services agents again attempted to connect with the registrant. However, the current registrant indicted they did not wish to sell the domain. Our Domain Buy Service agents provided the service as offered, and we are unable to provide the complainant with their requested refund.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260
Would like to be provided the transcripts showing when and how you reached out to me. Also, I would like to see the records for GoDaddy Buy Agents reaching out to the domain owner. Took me 5 minutes to contact the owner and figure out what was going on. My email and phone records show the repeated attempts at reaching this department for an update. Own up to your company's flaw in this department, reimburse the customer, and fix the issue. Very simple solution to correct the issue. Business101 Is $70 really worth someone spreading GoDaddy bad business practices through a few 100K people online? Just own up for crying out loud.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hi, I already changed my address months ago from [redacted] to [redacted] so that they can move it onto my godaddy account.and I tried to contact the owner of this domain and nothing happen. [redacted] was still parked with sedo.com with the owner.it was really painful to try to contact godaddy as they remove their live chat and takes more time to call them.
Regards,
[redacted]
The response from Mike L[redacted]s rejected because it is unacceptable for several reasons. First, as soon as I learned that my GoDaddy products (domain name registration and web hosting) had auto-renewed I contacted GoDaddy and immediately cancelled everything on January 21, 2015. Attached is an Email that I received from GoDaddy on 1/21/2015 acknowledging the transfer of the domain as well as another Email from GoDaddy acknowledging cancellation. I was also given confirmation #23F8762%B4E&4449 by the GoDaddy representative as acknowledgement that ALL the products/services I had with GoDaddy were terminated. At no time did the GoDaddy representative advise me that I also needed to cancel on-line, but instead the representative assured me that it had been taken care of.Second, Mr. L[redacted] provides several links in his response, but those are not available by searching the GoDaddy website because there is NO search function available on the accounts page. Attached is what my account page looks like, and it is impossible to do a word search on "cancel". Therefore, providing links after-the-fact which cannot be found by customers is disingenuous and self-serving. Mr. L[redacted] is attempting to make it appear that I overlooked easily accessible information, which is nowhere near the truth. Such attempts to discredit me should be completely disregarded. I see that Mr. L[redacted] uses this tactic in most or all of his responses.Third, Mr. L[redacted] fails to acknowledge that the chat support is essentially nonfunctional because I have never been able to connect in writing to a GoDaddy representative using chat after numerous attempts. A copy of the Error Message that is always received is attached hereto. This is just a ploy so that customers can never communicate in writing with GoDaddy to prove that GoDaddy is failing to abide by instructions to cancel all services.
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, the product in question was not provided at no cost to our customer. Given that the Protected Registration has been canceled, we have issued a refund in the amount of $30.45USD. Our customer should see this refund within 5-7 business days. Our customer had two domain names located within their account. While one domain name was canceled, the domain name associated with the Protected Registration was not. Again, if our customer no longer wishes to maintain this domain name, they have until May 6, 2017 to cancel it and request a refund. After May 6, 2017, the domain name will no longer be eligible for refund.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant is not a GoDaddy customer and has not entered into any agreements with...
GoDaddy. Our office has connected with the complainant via phone to retrieve details necessary for our email administrators to properly review their concerns. It was determined the messages the complainant’s colleague was attempted to send were being blocked as a direct result of the complainant’s domain name and its reputation with [redacted]. [redacted] is a service that GoDaddy and many other email providers subscribe to that provides protection against spam, viruses, phishing, and other similar threats that affect email.The block on the domain name being used by the complainant has been removed. As such, we consider this matter resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]
Thank you for the opportunity to address our customer’s additional concerns. As stated in our original response, we will ensure our customer’s concerns are reviewed by our customer care managers.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...
On March 1, 2015 our customer purchased a domain, email plan, and a Website Builder plan via online transaction, each for a 1-year term. GoDaddy’s Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On March 1, 2016 and March 2, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the services in question for another 1-year term, and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent renewal notices on:• January 1, 2016• January 31, 2016• February 15, 2016• February 20, 2016• February 25, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless action was taken. GoDaddy provides customers full control of their renewal preferences. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. On April 6, 2016 our customer canceled their services and requested refunds for the latest renewals.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The latest domain renewal transaction was refunded in full. Our customer was properly informed the email and Website Builder services were beyond the time period to receive the desired refund. Our customer may find the following article helpful:GoDaddy Refund Policy –https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
what about the lost money for domain privacy fee registration from last year? This also did not provide me with privacy of my contact information and GoDaddy still took my money. I need $20.32 from last year as well as this year, which amounted to $20.32 for a total of $40.64 refunded back to me. As mentioned CLEARLY before, the godaddy system added domain privacy service without my knowledge. it forced me to pay for this service.
Thank you for the opportunity to address our customer’s additional concerns.Our customer has not made a purchase in any of their GoDaddy customer accounts since February 2015. These products have since expired or were charged back, removing funds from GoDaddy. As our customer either received the full term of use for products, or charged back other services, GoDaddy is unable to provide the requested refund.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:· GoDaddy Universal Terms of Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 16, 2015 the complainant contacted our Customer Care Center to request a cash disbursement of In-Store Credit within their GoDaddy account. Per our Refund Policy and agreements with the payment providers, the In-Store Credit was processed to the payment method(s) associated with the original transaction(s). GoDaddy has confirmed the payment to and provided the complainant with the ARN(s) (Acquirer's Reference Number) associated with these transaction(s).RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy’s payment processing teams have reviewed the original refund in question and found that the complainant’s financial institution has not rejected the funds. The complainant may wish to contact their financial institution(s) to inquire how they handle funds returned to an account that may have been terminated.Only in the event the fund request(s) are denied by the financial institution may GoDaddy issue a refund in the form of a check. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.However, I would like to add, 1) I did not request the "Protected" status of my account, 2) I tried numerous times to explain this to GoDaddy via phone and email whle attempting to cancel services, 3) Godaddy (along w many other companies) send numerous emails on a regular basis making the import emails difficult to funnel out 4) their online system continually rejected my attempts to cancel my account, 5) if it were not for the Revdex.com's help GoDaddy would never have refunded me, 6) there are probably thousands of people experiencing this daily from this company.
Regards,[redacted]
[redacted]
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following: The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 29, 2016 the complainant contacted our Customer Care teams for assistance with synchronizing Microsoft Sharepoint and OneDrive applications. GoDaddy has worked diligently to resolve any issues the complainant has experienced. RESOLUTION: GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service. The complainant has requested assistance outside of our agreed Statement of Support. GoDaddy support teams have provided timely and proper information to the complainant regarding our products and services. We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, KayJay R[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.As previously stated, GoDaddy’s support teams did not speak with our customer regarding the April 26, 2014 renewal or automatic renewal settings. Contrary to our customer’s statements, they never called in to GoDaddy's support center to discuss their account during the year 2014.On August 25, 2014, a GoDaddy agent placed a courtesy call to our customer to discuss their account. Our agent left a voice message for our customer as they were not available at that time. Our customer never returned the call. On April 16, 2016, GoDaddy sent a renewal notice to our customer regarding the pending automatic renewal of the hosting plan in question. On April 26, 2016, GoDaddy sent an order confirmation once the renewal took place. We stand by our previous response. Account management is a customer’s responsibility. GoDaddy was instructed to automatically renew the product in question and did so in good faith to honor our agreements with our customer. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 6, 2013, our customer purchased a Linux shared hosting plan for 1 year term...
via online transaction. On August 6, 2013, our customer renewed this hosting plan for an additional 2 year term with assistance from GoDaddy’s customer care team.On August 5, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question for another 2 year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal prior to the expiration date on July 26, 2016. This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer did not contact GoDaddy’s support teams regarding the hosting renewal until September 15, 2016, at which time they requested a refund. They were correctly informed that the hosting was no longer refund-eligible, per GoDaddy’s refund policy, found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to shed further light on our customer’s concerns. The email notifications for this year’s automatic renewal of the domain name were sent on August 8 and September 7, 2014. This year’s renewal was the second of two automatic renewals that have taken place on the domain name, with the first occurring on October 1, 2013. Similarly, renewal notices were emailed to the customer on August 8 and September 7, 2013. Account management is a customer responsibility.Thank you again for the opportunity to bring further clarity to the question presented by our valuable customer. Kindest Regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
I do not accept Go Daddy's response. Please provide copies of the emails sent to me that were "renewal notices", as I did not receive them.Additionally, please provide an INVOICE & RECEIPT that was sent showing my card was charged, for what amount & when - they can't because one was NEVER sent.Their 5 day refund policy is completely unacceptable, because they DO NOT send confirmation of charges. I absolutely would have called if I had received notice my card was charged, but I received no such notice. When any company charges my credit card, I always receive an invoice & receipt. GoDaddy does not do this standard practice.They make money charges people's cards knowing full well the customer will be unaware until at least 30 days later when they receive their credit card statement, by then it's too late.
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy did not create the account our customer claims is not theirs. We attempted to reach our customer at the phone number referenced in their complaint and left a voice message. An email was also sent to them with a request to speak by phone. Once we speak with our customer at the phone number in question, GoDaddy will be able to remove it from the unknown account.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO – GoDaddy
This company did not make any good faith efforts at all. As indicated in my initial complaint, their Virtual Server immediately "failed" to even turn on during the initial setup phase. Their platform kept returning an error, and nobody was reachable by phone, email, or chat. Therefore, I deleted the server thinking that I could simply rebuild another one (which is what most companies do nowadays) under the monthly plan I was billed for, but that was not the case. Instead of allowing me to build another server after their first one failed during initial setup, they told me I would have to pay them again to build another server. What a joke. That's like selling a brand-new car to someone, and it doesn't even start. There are laws against this kind of thing, it's called FRAUD. You cannot sell defective products to people, charge the for it, then make them pay again for the same product in hopes that it may actually work the next time. That's like rolling the dice and gambling, and I'm not in that kind of business and neither should GoDaddy. I would expect more from such a large company to take more care and effort into satisfying their customers rather than trying to scrape a few bucks here and there after selling defective services/products. I conducted a chargeback because they did not deliver on what was promised. You can't make someone agree to pay for something, then offer guarantees that it will work, then when it breaks, charge them for it and kick them to the curb. That's not how business works, and I'm surprised at this response trying to defend their actions. Unreal they would have such a deceptive policy and rip small businesses off over $41.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer, who acknowledged and agreed to the following upon conducting business with GoDaddy:•Universal Terms of Service Agreement•Domain Name Registration Agreement•Hosting AgreementThese...
agreements are found at: https://www.godaddy.com/legal-agreements.aspxOn January 3, 2015, our customer purchased GoDaddy’s Starter Managed WordPress hosting and a domain name via online transaction, each for a one year term. Contrary to our customer’s understanding, automatic renewal settings for the domain name and hosting had not been disabled.On January 3, 2016, GoDaddy was instructed, per our customer’s account preferences, to automatically renew the hosting in question, and did so in a good faith effort to honor its agreements with our customer. GoDaddy also attempted to renew our customer’s domain name per their account preferences; this transaction attempt was declined by our customer’s financial institution. On January 8, 2016, GoDaddy automatically renewed the domain name per our customer’s account preferences. Account management is ultimately a customer responsibility.RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service.Our customer was already refunded for the hosting renewal. Our customer will need to cancel the domain name in question in less than 45 days from renewal to be refund-eligible. Once canceled, they may contact our billing teams via phone or chat to request a refund.We also appreciate our customer’s candid feedback on our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. GoDaddy’s auctions team requested the complainant to provide a minimum and maximum on June 4, 2015. GoDaddy requires that customers who purchase GoDaddy’s Domain Buy Service enter the minimum and maximum before we can move forward.Despite not receiving the requested information, on June 19 2015 our Domain Buy Service agents attempted to connect with the registrant of the domain in question at the request of the complainant. However, they were unsuccessful in connecting with the registrant.It was not until August 26, 2015 that the complainant finally entered their minimum and maximum offers as our Domain Buy Service team requested on June 4 2015. At this time, our Domain Buy Services agents again attempted to connect with the registrant. However, the current registrant indicted they did not wish to sell the domain. Our Domain Buy Service agents provided the service as offered, and we are unable to provide the complainant with their requested refund.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260
Would like to be provided the transcripts showing when and how you reached out to me. Also, I would like to see the records for GoDaddy Buy Agents reaching out to the domain owner. Took me 5 minutes to contact the owner and figure out what was going on. My email and phone records show the repeated attempts at reaching this department for an update. Own up to your company's flaw in this department, reimburse the customer, and fix the issue. Very simple solution to correct the issue. Business101 Is $70 really worth someone spreading GoDaddy bad business practices through a few 100K people online? Just own up for crying out loud.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hi, I already changed my address months ago from [redacted] to [redacted] so that they can move it onto my godaddy account.and I tried to contact the owner of this domain and nothing happen. [redacted] was still parked with sedo.com with the owner.it was really painful to try to contact godaddy as they remove their live chat and takes more time to call them.
Regards,
[redacted]
The response from Mike L[redacted]s rejected because it is unacceptable for several reasons. First, as soon as I learned that my GoDaddy products (domain name registration and web hosting) had auto-renewed I contacted GoDaddy and immediately cancelled everything on January 21, 2015. Attached is an Email that I received from GoDaddy on 1/21/2015 acknowledging the transfer of the domain as well as another Email from GoDaddy acknowledging cancellation. I was also given confirmation #23F8762%B4E&4449 by the GoDaddy representative as acknowledgement that ALL the products/services I had with GoDaddy were terminated. At no time did the GoDaddy representative advise me that I also needed to cancel on-line, but instead the representative assured me that it had been taken care of.Second, Mr. L[redacted] provides several links in his response, but those are not available by searching the GoDaddy website because there is NO search function available on the accounts page. Attached is what my account page looks like, and it is impossible to do a word search on "cancel". Therefore, providing links after-the-fact which cannot be found by customers is disingenuous and self-serving. Mr. L[redacted] is attempting to make it appear that I overlooked easily accessible information, which is nowhere near the truth. Such attempts to discredit me should be completely disregarded. I see that Mr. L[redacted] uses this tactic in most or all of his responses.Third, Mr. L[redacted] fails to acknowledge that the chat support is essentially nonfunctional because I have never been able to connect in writing to a GoDaddy representative using chat after numerous attempts. A copy of the Error Message that is always received is attached hereto. This is just a ploy so that customers can never communicate in writing with GoDaddy to prove that GoDaddy is failing to abide by instructions to cancel all services.