Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. GoDaddy followed up with our customer via email to inform them of the status of their Domain Buy Service. Emails were sent to the email address on file for our customer’s account. These emails were sent on the following dates:• November 17, 2016• November 22, 2016• December 9, 2016• January 4, 2016These notices informed our customer the current status on the domain buy and our attempts to connect with the owner of the domain name.GoDaddy will stop attempting to broker a sale after 30 days if there is no contact with the owner of the domain. However, as a courtesy to our customer to assist them with obtaining the domain, GoDaddy attempted two additional times to connect with the domain registrant for brokering the sale of the domain in question.As our Domain Buy team has not heard back from our customer regarding the updates sent via email, they have reached out to the customer directly via phone. However, they were only able to leave a voicemail with information on how to follow back up with our Domain Buy team. If our customer has any additional questions or concerns regarding this, we ask that they work with our Domain Buy team. They can be reached at [redacted]Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to shed further light on our customer’s concerns.As previously pointed out, in addition to our Universal Terms of Service, our customer also agreed to the Domain Name Registration Agreement and Domain Name Proxy Agreement.Section 10. Domain Add-Ons of the Domain Name Registration Agreement explains that domain names with Ownership Protection will have automatic renewal enabled. As stated on our Request for Protected Registration Cancellation form ([redacted]), registrant information must be verified to cancel the protection. After the protection has been canceled, customers are then able to disable automatic renewal.Regarding the desire to change payment methods, customers can indeed change them at any time. The following GoDaddy Support article provides instructions for Managing Payment Methods:[redacted]Protected Registration is the perfect service for protecting domain names from expiring, being canceled, or being transferred from a customer’s account. However, it is not intended for customers who only wish to keep domain names temporarily. It is for this reason that we warn customers in Section 10 (mentioned above) to carefully consider the implications accompanying the purchase of the protection service and understand the restrictions the service puts into place. It is clear from this complaint that our customer did not fully understand this when they purchased this service online. However, we are glad that they were able to cancel the service in time to disable automatic renewal prior to the domain name’s expiration date. At this time, the domain name will simply follow the expiration life-cycle and eventually be returned to the registry.Thank you again for the opportunity to bring further clarity to the question presented by our valuable customer.Kindest Regards,[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 20, 2015, our customer purchased cPanel hosting for three years via an online...
transaction. GoDaddy has no record of contact with our support team to discuss our hosting services prior to this purchase.On November 3, 2015, our customer contacted our support team for the first time regarding the concerns they had with the hosting service. While there was no request to cancel the hosting during this interaction, by this date, the service was no longer refundable, per our refund policy.On August 3, 2016, our customer contacted our support team to cancel the hosting service and request a refund. Our customer was advised the hosting service was no longer eligible for a refund. At this time, the hosting remains active and is working as intended.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's refund policy, the transaction in question is beyond refund eligibility. From what we understand, our customer may have been using a design application that was not suited for the type of hosting purchased. If our customer intends to purchase hosting that is appropriate for their needs, we will provide a credit for the time remaining on the current plan as a onetime exception to our refund policy and apply it towards the purchase of a GoDaddy hosting plan that provides them the resources they need. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 16, 2017, our customer was informed a hosting plan they are utilizing...
violated GoDaddy’s Terms of Service; specifically, storing files in a manner for which it is not intended. Our customer was informed they must bring their hosting service into compliance by October 23, 2017 to avoid suspension.On October 23, 2017, it was determined our customer had made progress towards resolving the issue. In good faith, they were provided a new deadline of October 26 to resolve the matter.On October 26, 2017, GoDaddy found our customer’s hosting was causing more problems since October 23. As such, our customer’s website services were suspended. They maintained full access to their hosting space to allow them to address the matter. Instructions were again sent to them to comply with GoDaddy’s Terms of Service and have their account reinstated, with a deadline of October 31, 2017. On October 31, 2017, it was determined our customer had again made progress and they were provided a new deadline of November 3, 2017 to resolve the matter.On November 3, 2017, GoDaddy observed the customer was still uploading incompatible data to their hosting plan. GoDaddy removed the content in violation, and took measures to prevent our customer from continuing to upload to the areas of concern.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy removed the non-compliant data. To request a possible reinstatement of hosting services, our customer will be required to contact GoDaddy’s hosting team and provide specific steps they have taken to prevent further occurrences. Thank you again for the opportunity to address the concerns presented.Regards,Gary H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 1, 2016, our customer purchased the domain in question for a one-year...
term via an online transaction.ICANN (the Internet Corporation for Assigned Names and Numbers) is the group that allows GoDaddy to act as a registrar and sell domains to our customers. ICANN made recent changes customers must follow to validate their registrant contact information. In most cases, customers may accomplish this task online by confirming their contact information via the email sent to them.There are instances when our customers may not be able to do this and will need to submit additional verification information before their domains become active. Our customer’s domain name is currently pending update per this verification. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As with all service providers, GoDaddy had unexpected technical issues and is working diligently to resolve.Thank you again for the opportunity to address the concerns presented by our customer. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 2, 2015, our customer purchased a Managed WordPress bundle via online...
transaction, which included a 3-month term of Managed WordPress hosting, a standard SSL and Office 365 starter email for one-year terms. Later that same day, our customer purchased a one month term of Office 365 Email Essentials for a one-month period. The Email Essentials plan has renewed monthly per our customer’s account preferences since purchase. GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. On December 6, 2016, our customer contacted GoDaddy to request a refund of one of their email plans. They were properly informed that neither plan was refund-eligible at that time. Account management is a customer responsibilityGoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. GoDaddy’s refund policy is available at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotTh...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our original response. The Managed WordPress hosting service our customer purchased worked as intended. To clarify, this service provides a hosting environment designed exclusively to host websites created with Wordpress. GoDaddy support for this service extends to making sure the hosting server is accessible and the core Wordpress application is installed and updated when new versions are released by Wordpress. Custom website content management is a customer responsibility. As mentioned in our original response, our customer was advised GoDaddy offers a paid solution for customers seeking help with their website content. This offering is separate from the hosting service purchased by our customer.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concerns. If the complaint wishes to provide...
additional information to identify the account in question they can reach out to this office directly.Thank you again for the opportunity to address the concerns presented by our customer. Kind regards,John M[redacted]Office of the CEO -GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 19, 2014 our customer purchased two domain names via online purchase for a...
two-year term. On March 16, 2016 our customer reached out to our 24/7 Customer Care teams with questions about domain name renewal pricing. The provided pricing was accepted by our customer and the renewal was processed. Our customer would have received an order confirmation email indicating the total amount and the currency charged. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was advised of the correct renewal rate despite the currency not being clarified. The domain names in question were transferred to another provider on April 25, 2016. Given that the renewal time moved with the domain names, no refunds are applicable.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. GoDaddy removed the content in violation from our customer’s hosting plan and suspended the service. The ‘write’ permissions on the specific folder within our customer’s hosting plan that contained the content in violation was revoked, to stop the further upload of content in violation.Although our customer’s hosting account has been suspended, their FTP access has remained enabled to allow the ability to upload, download, and modify files. Our customer had been informed when they have fully addressed the matter, to contact our hosting support team with the specific steps they have taken to prevent further recurrence. On November 9, 2017, our customer contacted our hosting support team and the hosting plan in question was reinstated. Our customer’s hosting plan must remain compliant with GoDaddy’s Terms of Service to avoid further suspensions.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Each of these services our customer purchased are do-it-yourself products, and are not guaranteed to increase the number of customers a user may receive. Furthermore, each of these services functioned properly.All of the services our customer had purchased are beyond refund eligibility. GoDaddy had refunded our customer’s Get Found purchase as an exception to our refund policy in effort to amicably resolve this matter. GoDaddy is unable to provide further refunds to our customer. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. The Domain Name in question is currently expired and is the in the process of being returned to the registry there are no actions GoDaddy can take at this time.Should the complainant wish to cancel their Personal Website plan that can do so at their convenience. Once they have cancelled their Personal Website Builder plan they can reach out to this office for a refund of the unused portion of that plan. Instructions on cancelling products can be found in the following link: Canceling Productshttps://support.godaddy.com/help/article/7468/canceling-productsThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO
Dear Revdex.com Representative(s):I am appreciative of your assistance in this matter. I have received the response from the GoDaddy representative. I have also received an “refund request” that was not authorized from GoDaddy, which will be forwarded to the Revdex.com shortly and further communications should be provided through the Revdex.com. I would like to formally reject the offer of $205.59, as this amount does not accurately reflect the amount that is owed for “ALL services” that were requested to be cancelled on or about May 30, 2015. The services that were requested cancelled included domain registration and hosting, and email/Microsoft related services (the cancellation for all services was made at the end of the online chat with [redacted]). These services have not been used by myself or my law firm beyond on or about May 30, 2015 and GoDaddy has not provided such services beyond such date. It would seem that once services are requested cancelled that a service provider is no longer providing such services and would not be entitled to keep money that was paid for such services that are no longer provided to a consumer. This is not something that I would have knowingly agreed to related to the services that were supposed to be provided by GoDaddy. As previously stated, a GoDaddy sales representative (who contacted me) represented to me that purchased services could be cancelled at anytime and refunded if cancelled prior to the ended of the contracted term. That would be November 20, 2015 for domain registration and hosting and November 20, 2016 for the email/Microsoft services. I specifically asked about this multiple times and was assured that was the case. If the “refund” requirements and/or terms were in fact different, then the sales person misrepresented such requirements and/or terms and did not provide a specific reference to such written requirements and/or terms. At this time, I will agree to a settlement in the amount of $220.20, which represents that money that is owed for all services that were requested cancelled on or about May 30, 2015. As stated before, I do not intend to use services from GoDaddy and remedy other the return of the money owed would not be feasible or practical. Therefore, I would like to settle this matter amicably for the amount requested by me. Thank you,[redacted]
Revdex.com, Attached is an mail message sent to Godaddy with no response.Two Issues 1 Bait and Switch Advertising 2 They violated the privacy policy by putting my name, address and phone on the Internet web page. I paid $10 to stop this.Thank you,[redacted]###-###-####
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx Our customer originally purchased their email plan in 2008 for a yearly term. The plan was subsequently renewed on a yearly bases until 2012 when our customer worked with a support agent to renew the service for another 3 year term.On March 24, 2015 the email plan was automatically renewed for a 3-year term per our customer’s account preferences. Contrary to the customer’s understanding, this plan was renewed without the assistance of a support agent.On April 16, 2015 our customer contacted our support teams for clarification regarding the March 2015 charge. An agent assisted our customer with modifying their email plan, reducing the number of email addresses, to provide a partial refund. Our customer cancelled their email plan on February 15, 2016.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.In accordance with our Refund Policy; upon cancellation, the remaining time was refunded as In-Store Credit, available for future purchases with GoDaddy.As a one-time exception, we have provided the refund back to the original payment method instead of In-Store Credit. Our customer may need to allow 5 to 7 days for the funds to be reflected with their financial institution.Our customer may also find the following article helpful:Refund Policy - https://my.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Melanie V[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 26, 2017, our customer contacted GoDaddy to renew a domain. During this...
interaction, our customer was given the option to synchronize the billing dates for the products within their account which they intended to keep. Our customer was advised of the cost to do so. They asked if monthly billing was an option and was advised it was not. Our customer then authorized the payment for the amount they were quoted.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While the hosting service in question is no longer eligible for a refund, GoDaddy will make an exception to our Refund Policy and issue a refund to our customer for the time remaining on their hosting plan, provided they cancel the hosting service by May 23, 2017. Our customer may reach us at [email protected] to let us know they have canceled the hosting service. The article referenced below includes instructions they may find helpful.Delete products in my GoDaddy accounthttps://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468Th...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I Have contacted [redacted] Directly, they refer me BACK to GoDaddy Merchant Services, my Bank Statements say "GODADDYPS DEPOSIT" I Have NOT Seen the payment plan indicated ANYWHERE for this service, I have NEVER used my account, and cancelled my GoDaddy merchant account after deciding I would not need it.I am also not receiving an invoice or receipt of any kind for these payments, which according to GoDaddy merchant Services when I called, I should have gotten one monthly for each charge to my account detailing what it was for specifically.
Regards,
[redacted]
Thank you for the opportunity to address the additional concerns presented by the complainant. Our Billing team reached out to the complainant on 2/8/2016 via phone and was able to locate the charge in question using a lookup with the full credit card number. A refund was provided and the credit card was removed. Thank you again for the opportunity to address the additional concerns presented by the complainant. Kindest regards, Mandy O[redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. GoDaddy followed up with our customer via email to inform them of the status of their Domain Buy Service. Emails were sent to the email address on file for our customer’s account. These emails were sent on the following dates:• November 17, 2016• November 22, 2016• December 9, 2016• January 4, 2016These notices informed our customer the current status on the domain buy and our attempts to connect with the owner of the domain name.GoDaddy will stop attempting to broker a sale after 30 days if there is no contact with the owner of the domain. However, as a courtesy to our customer to assist them with obtaining the domain, GoDaddy attempted two additional times to connect with the domain registrant for brokering the sale of the domain in question.As our Domain Buy team has not heard back from our customer regarding the updates sent via email, they have reached out to the customer directly via phone. However, they were only able to leave a voicemail with information on how to follow back up with our Domain Buy team. If our customer has any additional questions or concerns regarding this, we ask that they work with our Domain Buy team. They can be reached at [redacted]Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to shed further light on our customer’s concerns.As previously pointed out, in addition to our Universal Terms of Service, our customer also agreed to the Domain Name Registration Agreement and Domain Name Proxy Agreement.Section 10. Domain Add-Ons of the Domain Name Registration Agreement explains that domain names with Ownership Protection will have automatic renewal enabled. As stated on our Request for Protected Registration Cancellation form ([redacted]), registrant information must be verified to cancel the protection. After the protection has been canceled, customers are then able to disable automatic renewal.Regarding the desire to change payment methods, customers can indeed change them at any time. The following GoDaddy Support article provides instructions for Managing Payment Methods:[redacted]Protected Registration is the perfect service for protecting domain names from expiring, being canceled, or being transferred from a customer’s account. However, it is not intended for customers who only wish to keep domain names temporarily. It is for this reason that we warn customers in Section 10 (mentioned above) to carefully consider the implications accompanying the purchase of the protection service and understand the restrictions the service puts into place. It is clear from this complaint that our customer did not fully understand this when they purchased this service online. However, we are glad that they were able to cancel the service in time to disable automatic renewal prior to the domain name’s expiration date. At this time, the domain name will simply follow the expiration life-cycle and eventually be returned to the registry.Thank you again for the opportunity to bring further clarity to the question presented by our valuable customer.Kindest Regards,[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 20, 2015, our customer purchased cPanel hosting for three years via an online...
transaction. GoDaddy has no record of contact with our support team to discuss our hosting services prior to this purchase.On November 3, 2015, our customer contacted our support team for the first time regarding the concerns they had with the hosting service. While there was no request to cancel the hosting during this interaction, by this date, the service was no longer refundable, per our refund policy.On August 3, 2016, our customer contacted our support team to cancel the hosting service and request a refund. Our customer was advised the hosting service was no longer eligible for a refund. At this time, the hosting remains active and is working as intended.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's refund policy, the transaction in question is beyond refund eligibility. From what we understand, our customer may have been using a design application that was not suited for the type of hosting purchased. If our customer intends to purchase hosting that is appropriate for their needs, we will provide a credit for the time remaining on the current plan as a onetime exception to our refund policy and apply it towards the purchase of a GoDaddy hosting plan that provides them the resources they need. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 16, 2017, our customer was informed a hosting plan they are utilizing...
violated GoDaddy’s Terms of Service; specifically, storing files in a manner for which it is not intended. Our customer was informed they must bring their hosting service into compliance by October 23, 2017 to avoid suspension.On October 23, 2017, it was determined our customer had made progress towards resolving the issue. In good faith, they were provided a new deadline of October 26 to resolve the matter.On October 26, 2017, GoDaddy found our customer’s hosting was causing more problems since October 23. As such, our customer’s website services were suspended. They maintained full access to their hosting space to allow them to address the matter. Instructions were again sent to them to comply with GoDaddy’s Terms of Service and have their account reinstated, with a deadline of October 31, 2017. On October 31, 2017, it was determined our customer had again made progress and they were provided a new deadline of November 3, 2017 to resolve the matter.On November 3, 2017, GoDaddy observed the customer was still uploading incompatible data to their hosting plan. GoDaddy removed the content in violation, and took measures to prevent our customer from continuing to upload to the areas of concern.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy removed the non-compliant data. To request a possible reinstatement of hosting services, our customer will be required to contact GoDaddy’s hosting team and provide specific steps they have taken to prevent further occurrences. Thank you again for the opportunity to address the concerns presented.Regards,Gary H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 1, 2016, our customer purchased the domain in question for a one-year...
term via an online transaction.ICANN (the Internet Corporation for Assigned Names and Numbers) is the group that allows GoDaddy to act as a registrar and sell domains to our customers. ICANN made recent changes customers must follow to validate their registrant contact information. In most cases, customers may accomplish this task online by confirming their contact information via the email sent to them.There are instances when our customers may not be able to do this and will need to submit additional verification information before their domains become active. Our customer’s domain name is currently pending update per this verification. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As with all service providers, GoDaddy had unexpected technical issues and is working diligently to resolve.Thank you again for the opportunity to address the concerns presented by our customer. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 2, 2015, our customer purchased a Managed WordPress bundle via online...
transaction, which included a 3-month term of Managed WordPress hosting, a standard SSL and Office 365 starter email for one-year terms. Later that same day, our customer purchased a one month term of Office 365 Email Essentials for a one-month period. The Email Essentials plan has renewed monthly per our customer’s account preferences since purchase. GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. On December 6, 2016, our customer contacted GoDaddy to request a refund of one of their email plans. They were properly informed that neither plan was refund-eligible at that time. Account management is a customer responsibilityGoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. GoDaddy’s refund policy is available at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotTh...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Please see attached Additional Explanation of Issue with GoDaddy.
Thank you for the opportunity to address our customer’s additional concerns.We stand by our original response. The Managed WordPress hosting service our customer purchased worked as intended. To clarify, this service provides a hosting environment designed exclusively to host websites created with Wordpress. GoDaddy support for this service extends to making sure the hosting server is accessible and the core Wordpress application is installed and updated when new versions are released by Wordpress. Custom website content management is a customer responsibility. As mentioned in our original response, our customer was advised GoDaddy offers a paid solution for customers seeking help with their website content. This offering is separate from the hosting service purchased by our customer.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concerns. If the complaint wishes to provide...
additional information to identify the account in question they can reach out to this office directly.Thank you again for the opportunity to address the concerns presented by our customer. Kind regards,John M[redacted]Office of the CEO -GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 19, 2014 our customer purchased two domain names via online purchase for a...
two-year term. On March 16, 2016 our customer reached out to our 24/7 Customer Care teams with questions about domain name renewal pricing. The provided pricing was accepted by our customer and the renewal was processed. Our customer would have received an order confirmation email indicating the total amount and the currency charged. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was advised of the correct renewal rate despite the currency not being clarified. The domain names in question were transferred to another provider on April 25, 2016. Given that the renewal time moved with the domain names, no refunds are applicable.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. GoDaddy removed the content in violation from our customer’s hosting plan and suspended the service. The ‘write’ permissions on the specific folder within our customer’s hosting plan that contained the content in violation was revoked, to stop the further upload of content in violation.Although our customer’s hosting account has been suspended, their FTP access has remained enabled to allow the ability to upload, download, and modify files. Our customer had been informed when they have fully addressed the matter, to contact our hosting support team with the specific steps they have taken to prevent further recurrence. On November 9, 2017, our customer contacted our hosting support team and the hosting plan in question was reinstated. Our customer’s hosting plan must remain compliant with GoDaddy’s Terms of Service to avoid further suspensions.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Each of these services our customer purchased are do-it-yourself products, and are not guaranteed to increase the number of customers a user may receive. Furthermore, each of these services functioned properly.All of the services our customer had purchased are beyond refund eligibility. GoDaddy had refunded our customer’s Get Found purchase as an exception to our refund policy in effort to amicably resolve this matter. GoDaddy is unable to provide further refunds to our customer. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. The Domain Name in question is currently expired and is the in the process of being returned to the registry there are no actions GoDaddy can take at this time.Should the complainant wish to cancel their Personal Website plan that can do so at their convenience. Once they have cancelled their Personal Website Builder plan they can reach out to this office for a refund of the unused portion of that plan. Instructions on cancelling products can be found in the following link: Canceling Productshttps://support.godaddy.com/help/article/7468/canceling-productsThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO
Dear Revdex.com Representative(s):I am appreciative of your assistance in this matter. I have received the response from the GoDaddy representative. I have also received an “refund request” that was not authorized from GoDaddy, which will be forwarded to the Revdex.com shortly and further communications should be provided through the Revdex.com. I would like to formally reject the offer of $205.59, as this amount does not accurately reflect the amount that is owed for “ALL services” that were requested to be cancelled on or about May 30, 2015. The services that were requested cancelled included domain registration and hosting, and email/Microsoft related services (the cancellation for all services was made at the end of the online chat with [redacted]). These services have not been used by myself or my law firm beyond on or about May 30, 2015 and GoDaddy has not provided such services beyond such date. It would seem that once services are requested cancelled that a service provider is no longer providing such services and would not be entitled to keep money that was paid for such services that are no longer provided to a consumer. This is not something that I would have knowingly agreed to related to the services that were supposed to be provided by GoDaddy. As previously stated, a GoDaddy sales representative (who contacted me) represented to me that purchased services could be cancelled at anytime and refunded if cancelled prior to the ended of the contracted term. That would be November 20, 2015 for domain registration and hosting and November 20, 2016 for the email/Microsoft services. I specifically asked about this multiple times and was assured that was the case. If the “refund” requirements and/or terms were in fact different, then the sales person misrepresented such requirements and/or terms and did not provide a specific reference to such written requirements and/or terms. At this time, I will agree to a settlement in the amount of $220.20, which represents that money that is owed for all services that were requested cancelled on or about May 30, 2015. As stated before, I do not intend to use services from GoDaddy and remedy other the return of the money owed would not be feasible or practical. Therefore, I would like to settle this matter amicably for the amount requested by me. Thank you,[redacted]
Revdex.com, Attached is an mail message sent to Godaddy with no response.Two Issues 1 Bait and Switch Advertising 2 They violated the privacy policy by putting my name, address and phone on the Internet web page. I paid $10 to stop this.Thank you,[redacted]###-###-####
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx Our customer originally purchased their email plan in 2008 for a yearly term. The plan was subsequently renewed on a yearly bases until 2012 when our customer worked with a support agent to renew the service for another 3 year term.On March 24, 2015 the email plan was automatically renewed for a 3-year term per our customer’s account preferences. Contrary to the customer’s understanding, this plan was renewed without the assistance of a support agent.On April 16, 2015 our customer contacted our support teams for clarification regarding the March 2015 charge. An agent assisted our customer with modifying their email plan, reducing the number of email addresses, to provide a partial refund. Our customer cancelled their email plan on February 15, 2016.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.In accordance with our Refund Policy; upon cancellation, the remaining time was refunded as In-Store Credit, available for future purchases with GoDaddy.As a one-time exception, we have provided the refund back to the original payment method instead of In-Store Credit. Our customer may need to allow 5 to 7 days for the funds to be reflected with their financial institution.Our customer may also find the following article helpful:Refund Policy - https://my.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Melanie V[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 26, 2017, our customer contacted GoDaddy to renew a domain. During this...
interaction, our customer was given the option to synchronize the billing dates for the products within their account which they intended to keep. Our customer was advised of the cost to do so. They asked if monthly billing was an option and was advised it was not. Our customer then authorized the payment for the amount they were quoted.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While the hosting service in question is no longer eligible for a refund, GoDaddy will make an exception to our Refund Policy and issue a refund to our customer for the time remaining on their hosting plan, provided they cancel the hosting service by May 23, 2017. Our customer may reach us at [email protected] to let us know they have canceled the hosting service. The article referenced below includes instructions they may find helpful.Delete products in my GoDaddy accounthttps://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468Th...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I Have contacted [redacted] Directly, they refer me BACK to GoDaddy Merchant Services, my Bank Statements say "GODADDYPS DEPOSIT" I Have NOT Seen the payment plan indicated ANYWHERE for this service, I have NEVER used my account, and cancelled my GoDaddy merchant account after deciding I would not need it.I am also not receiving an invoice or receipt of any kind for these payments, which according to GoDaddy merchant Services when I called, I should have gotten one monthly for each charge to my account detailing what it was for specifically.
Regards,
[redacted]
Thank you for the opportunity to address the additional concerns presented by the complainant. Our Billing team reached out to the complainant on 2/8/2016 via phone and was able to locate the charge in question using a lookup with the full credit card number. A refund was provided and the credit card was removed. Thank you again for the opportunity to address the additional concerns presented by the complainant. Kindest regards, Mandy O[redacted] Office of the CEO – GoDaddy