Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Our customer has purchased the domain name in question with us. The domain name is active in their GoDaddy account and is currently set to expire on February 15, 2018.The domain name is currently pointing to third party nameservers and has been pointing to these nameservers since they were updated in our customer’s account on May 2, 2009. As such, GoDaddy has no control over the website hosted files. If our customer is unable to locate or gain access to the webhosting company their website was previously hosted on and wishes to point the domain to a different hosting provider, they can easily do so by accessing their GoDaddy account and managing their domain name DNS settings. GoDaddy also offers web hosting services if our customer would like to utilize our services to build and manage their website.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 14, 2014, our customer purchased a hosting plan for a 1-year term and did so...
in an online transaction. After purchase our customer set up the hosting account. The hosting was manually renewed by our customer on April 3, 2015 for a one-month term, and again manually on May 1, 2015 for a one-month term. It subsequently auto-renewed until March 15, 2016 when it was manually renewed by our customer for a one year during via an interaction with GoDaddy support teams. Our customer called on April 26, 2017 to renew the hosting plan and did so with GoDaddy’s support teams. Later the same day, our customer reached out to our support teams indicating the hosting was not being used as they had their site hosted with another provider. Our customer requested a refund for the last years’ worth of renewals. Our customer was properly informed the hosting plan had been set up and they were only eligible for a refund of the most recent renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was properly informed of the refund. If our customer wishes to obtain a refund for the most recent renewal, they can cancel the plan in question and follow up with us via email at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On February 3, 2016 our customer purchased serveral services via an online transaction, including an Ultimate Web Hosting plan for a one-month term. After completing the transaction our customer contacted our support teams to request a price adjustment associated with their hosting service purchased. The hosting plan our customer purchased was displayed on our website at a rate of $14.99 per month. The $9.99 rate per month requested by our customer was only applicable if they had purchased an annual (12-month) term. Our customer was properly informed of the annual terms versus monthly terms and was charged accordingly. RESOLUTION: GoDaddy upheld its agreements in good faith with our customer and honored its terms of service. We have connected directly with our customer to address their concerns and appreciate their candid feedback which has been shared with our customer care managers in an effort to identify improvement opportunities. As our customer had only purchased one-month of the hosting service in question, the discounted rate they had requested does not apply. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Melanie V[redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]On March 14, 2013 during an online transaction the complainant purchased the Domain Names in question for a 2 year terms.On March 15, 2015, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Domain Name for a two year term and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• December 14, 2014• January 13, 2014 • February 12, 2015• February 27, 2015• March 9, 2015These notices indicated the Domain Names in question would be automatically renewed upon expiration unless action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. On March 30, 2015 the complainant contacted our Customer Care team to request a refund of their most recent renewal of the Domain Names in question. We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a onetime exception to Refund Policy GoDaddy is prepared to provide the complainant with a fifty percent refund of the most recent renewal of the Domain Names in question. The fifty percent refund is not a reflection of GoDaddy’s profit percentage on the transactions, in fact it is well above our profit point. This refund is contingent on the complaint’s cancellation of these Domain Names by May 1, 2015. Should the complainant wish to accept this offer they can contact this office directly.EDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Managing Renewals for Products and Services -[redacted]Canceling Products –[redacted]Refund Policy –[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]
[redacted]
[redacted]
[redacted]
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 29, 2012,...
our customer purchased an Economy Windows Web hosting account for a 2-year term via online transaction, service term ending March 29, 2014. On December 27, 2012, our customer renewed the hosting plan for an additional 2-year term via online transaction, extending the service term to March 29, 2016.On March 29, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the hosting in question and did so in a good faith effort to honor its agreements with our customer. Customers may, at any time, log into their accounts and modify the automatic renewal preference. GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customers’ account preferences. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's refund policy, which is publicly located here: https://www.godaddy.com/help/refund-policy-19963 ,the transaction in question is beyond refund eligibility.We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 12, 2016, our customer purchased two GoDaddy Website Builder plans each for...
a one-year term via an online transaction. Both plans also came with a Starter Office 365 plan which was free for the first year. On January 12, 2017 two Website Builder plans and Office 365 plans automatically renewed for a one-year term per our customer’s account preferences. This was done in a good faith effort to honor agreements with our customer. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customer. Receipts were sent after the renewal to the email address on file.Also on January 12, 2017, our customer contacted GoDaddy’s support team, which worked with the customer to cancel the plans in question and request a refund. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Typically, once a refund is approved the money is sent back to the payment institution and can take up to 5-10 days for this to be reflected with the payment institution. In the customer’s case however, the charge was “auto-voided”, meaning as the refund was processed before the charge processed with the customer’s payment provider, the money was never removed from their account. We recommend our customer reach out to their payment institution to confirm the status of the funds.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]On February 23, 2013 during an online transaction the complainant purchased the Domain Name in question for a 2 year term.On February 24, 2015, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Domain Name for a two year term and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• November 25, 2014• December 25, 2014• January 24, 2015• February 8, 2015• February 18, 2015These notices indicated the Domain Name would be automatically renewed upon expiration unless action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. On March 2, 2015 the complainant contacted our Customer Care team to request a refund of their most recent renewal of the Domain Name in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a onetime exception to our Refund Policy we have provided the complainant with a refund of $32.98. Please allow 5 to 7 days for this to reflect with your financial institution. The complaint will maintain the responsibility to cancel the domain n name in questionEDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Managing Renewals for Products and Services -[redacted]Canceling Products –[redacted]Refund Policy –[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy
Hi Marie, I added the below to the document I received from Revdex.com but I dont think that you received it. to Revdex.com because I m not sure how to proceed in your letter of Aug 20th and I clicked the "I do NOt agree" w Go Daddy's dishonest response. I have responded here in Blue the reasons and the evidence that I have why I am Not agreeing. "The complainant contacted GoDaddy’s Customer Care Center on January 19, 20 and 24 of 2015, to request instructions to configure an email address within their cPanel Hosting plan. GoDaddy will provide instructions with the setup of email plans; however, GoDaddy will not setup an email account in a customer’s behalf. The complainant was provided instructions to complete the task they desired but did not execute the instructions provided. " FACTS; As previously explained GD did NOT at any given time that the email had to be CONFIGURED. I phoned repeatedly due to the fact that I could not get into my email due to problems with the passwords. I always record my passwords. However, there was a serious problem with it and I must have called at least 10 times. I asked for the Supervisor and he himself changed something that was created at the time of receiving the email. He changed it from C CUBE TO CPANEL OR VICEVERSE. NO ONE absolutely NO ONE told me of a ‘CONFIGURATION” This I did Not know untll one of the CEO office told the [redacted] of AZ that the email needed to be configured. My son phoned GD from Toronto Ont. and specifically he asked about this Configuration. No one in GD had idea what this Configuration was all about. He recorded the conversation. I proceeded to call GD once again, and this time I recorded the conversation, and have it ready for evidence. Once again, no one was aware that I needed to Configurate the email. I was told that I needed to create it, but Not to configure. It was then, when I had Mr [redacted], Word press Specialist looking into it. Once he investigated the site he discovered that in fact it needed to be configure. He sent me to the Computer Simply store to do this because he is Not a [redacted] person. It took the store a fair amount of time trying to get the help needed from GD. GD was NOT cooperating and it took a lot of EFFORT from part of the [redacted] store to obtain the info needed to configure the email. I have evidence via recording that when calling Go Daddy – GD was NOT even aware that the email needed configuration. I was NEVER told not at the beginning when I purchased the Deluxe not when I phoned numerous times to find out the reason why my password failed approximately 10 or 15 times. GD supposedly record all conversations. The facts should be with them. [redacted] [redacted]Canada
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Our customer purchased their domain name, Website Builder, and Office 365 email starter plan all for a 1-year term. At the end of the term, the products failed to auto-renew as per our customer’s account settings as the payment method was declined. While our customer did manually renew their domain name, they did not renew the Website Builder or the Office 365 plan. GoDaddy attempted to do so per the customer’s account preferences but the payment method was declined. GoDaddy held the website content for 30 days and after that time frame we can no longer restore our customer’s website. Our customer may wish to visit archival sites such as http://archive.org, in an attempt to regain their content. Once gathered, they will be able to utilize that information to rebuild their website. Account Management is a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service...
Agreement• Domain Name Registration Agreement• Hosting AgreementCopies of the latest version of these agreements may be found at:https://www.godaddy.com/legal-agreements.aspxOn September 21, 2011, our customer purchased their domain name and hosting account for a three-year term. Automatic renewal was enabled. GoDaddy also sent multiple email notifications reminding the customer that we would be renewing their services on:June 23, 2014July 22, 2014July 23, 2014August 6, 2014August 22, 2014September 6, 2014September 14, 2014September 16, 2014On September 21, 2014, as instructed by our customer’s account settings, GoDaddy attempted to renew their hosting account, SSL certificate, and domain name; however the charge was declined (this is the large charge to which our customer referenced in their complaint). The following day, September 22, 2014, GoDaddy was able to successfully renew the domain name for another three-year term and a receipt for the purchase was emailed to our customer (this is the $69.00 charge referenced by our customer). On October 1 and 11, GoDaddy made a second and third attempt to renew the customer’s hosting account and SSL certificate, but these, too, were declined. Each failed renewal attempt triggered a notification to be emailed to the customer. On October 9, GoDaddy received a chargeback inquiry for the domain name renewal for the amount of $69.00.For the first time since September, 2011, our customer contacted our support staff on October 29, 2014, stating that they sent a certified letter telling GoDaddy not to renew their services. Unfortunately, we have no evidence of any letter sent by our customer. Furthermore, GoDaddy can take no action within an account based solely on a letter. No changes can be made to a customer’s account without proper account validation which is accomplished via telephone or chat with our support staff. However, our customers can log into their GoDaddy accounts and disable automatic renewal at any time. Account management is a customer responsibility. During the customer’s conversation with our support staff on the 29th, automatic renewal was turned off for the domain name.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. Because the domain name renewal is well beyond our refund period, we will not be providing our customer with a refund. Education:The following GoDaddy Support articles will be helpful in the future to our customer for disabling automatic renewal and/or canceling unwanted products and services:Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725/managing-renewals-for-produ...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-productsRefund Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
No where in the agreement was it stated that The Go Central product had to be active for the website to remain public.I have asked several different reps. To provide me the documents that stated this and have yet to be provided to me. I keep being told that it understood that is the way it works. I was lead to believe that I was getting a working website for 2 years with no fees other than what I paid upfront. When I called and asked is was told that I must pay for the Go Central to keep my page active. As a business they should have provided me that info.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On August 15, 2016, our customer purchased Deluxe Managed [redacted] hosting for a...
5-year term with assistance from GoDaddy’s customer care center. That same day, our customer upgraded to the Ultimate Managed [redacted] hosting for an additional charge, with assistance from GoDaddy’s customer care. Our customer care team also attempted to assist with a content migration for our customer’s site. As they were unable to assist with an automatic migration, a ticket was created for the customer to have our Expert Services team migrate our customer’s site content manually. This process was completed on August 16, 2016, at which time an email was sent notifying our customer of the completion, and to contact our support if issues were noticed.Our customer did not contact GoDaddy’s customer care team again until October 3, 2016, at which time they requested a refund after canceling their hosting account. Our customer care team correctly informed our customer the purchase was non-refundable per GoDaddy’s refund policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to GoDaddy’s refund policy, we have refunded the unused months from the canceled hosting plan, a total of $463.42. Future refunds would be provided in accordance with GoDaddy’s refund policy.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]On December 31, 2014 the complaint purchased a Managed WordPress account for a 3 month term at a promotional price of $3.00 (USD). On January 24, 2015 the complainant contacted our Customer Care Center requesting a restore of their Managed WordPress account. Prior to contacting our Customer Care Center the complainant had removed the content from their WordPress database and uploaded new tables. These actions have effectively prevented us from restoring their content. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy worked vigorously to resolve all of the technical issues our customer was experiencing. Ultimately it is a customer responsibility to maintain independent archival and backup copies of their website or server content;EDUCATION: The complainant might find these GoDaddy articles regarding WordPress useful. Helpful WordPress Articles: [redacted]Backing up and Restoring MySQL or MSSQL Databases:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On 12/11/2008, our customer purchased their Website Builder Plan for a one year term...
during a call to GoDaddy’s Customer Care Center. Our customer subsequently manually renewed their plan on a monthly basis. Per our customer's account preferences, GoDaddy was instructed to not automatically renew their Website Builder Account upon its expiration date of 3/6/2016, and did not do so in a good faith effort to honor its agreements with our customer. After our customer's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment from our customer. When this 10 day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional 10 days before the site content was deleted. After the cancellation of our customer’s Website Builder plan, their financial institution continued to credit their Good as Gold Account. Good As Gold is GoDaddy's payment method that lets you transfer funds directly between your bank account and ours, storing a balance for future purchases. Our customer has now requested a refund of the money’s paid into their Good as Gold account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Should our customer wish to request a cash-out of their Good as Gold account they can contact this office at [email protected]. They should be aware that there is a $20 transaction fee to process any unused funds, which is taken from the total refund. Refunds are sent as checks and can take up to 8 weeks. Thank you again for the opportunity to address the concerns presented.Kind regards,John M[redacted]Office of the CEO – GoDaddy
In 2008 I did contact go-daddy to cancel my daughters account & was assured by a representative that the account will be closed. In the same year 2008 I terminated my AOL account & email services with the co for failing to secure my privacy & other issues.... GO-Daddy made this statement-----Between the dates of October 23, 2016 and January 16, 2017, five renewal notifications were sent to our customer to inform them the expiring item would be renewed in accordance with the account settings unless additional action was taken.-----If I no longer have an email they have on file, from AOL obviously I never received notification.....How can they claim they sent emails to a defunct account, & not receive the email back stating this account or email in not valid? I never authorized them to have an auto pay set up, & I am aware it was a 10 yr term when my daughter set it up, but she decided a year later she was no longer be needing the bus name * I cancelled it... If there company failed to initiate a cancel request then its their error. DO they have on file I spoke to Steven in January and told me he was stopping the account since he still showed it active? He also stated he would notify the company I requested credit? Probably not......After he berated me & told me its my responsibility to notify Go-Daddy of and email change, when I clearly stated to him, why would I contact you to let you know my email changed in 2009 when I no longer was using their services. Steven stated he would offer me partial credit and declined stating I am not paying for another 10 years of service when I did not authorize a renewal & the domain has not been used in 8 years. Steven told me to go into the AOL acct and I told him I DO NOT have the aol account nor do I even know the userid or password, so I have no way of accessing that service. IF CLOSED for 9 years! I am requesting a full charge back to my credit cd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Godaddy did not properly secure my personal information. Example: doctors office asking for social security number on a sign in sheet. I was unable to reach godaddy via email [redacted]@godaddy.com. Godaddy is attacked so often, they stopped taking email in April 2014. I had a godaddy error where I take computer screenshot. I need to telephone/chat wait 45 minutes to speak/chat to agent and told to paint a verbal picture of screenshot. I called godaddy who told me Revdex.com issue solved and rod F can not speak to me because Revdex.com issue is solved. Yes. Security is one complaint. Other complaint is that a web hosting company requires me to make a 45 minute phone call to email a screenshot. Godaddy recently stopped email support. I can not tell a client that I spent 1 hour sending a screenshot email. So I can no longer use godaddy. Phone support also tries to upsell products.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. It's not clear to me that this problem is or was caused by my third-party theme, as stated by the business, but it appears I've resolved the issue on my own.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me although it does not address some of the misrepresentations made by GoDaddy Support staff. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I reject your offer,You say it was shut off on the 9th? But that was the day I received the ONLY email asking for any sort of payment for the Hosting. I responded within 2 hours of receiving that email that was time stamped 8:34am. I then called within 8 hours! AGAIN! NO NOTICE WAS EVER GIVEN! The day I get the only notice I respond to find that it was already deleted! NO EMAIL WAS RECEIVED BEFORE YOU DELETED 10k WORTH OF PROGRAMMING! I have once again looked in my spam folders and through all emails and NOTHING WAS EVER RECEIVED prior to the notice on the 9th!!!! We did get emails about Domains that were expiring but NOTHING ABOUT the WORDPRESS HOSTING!!! The Godaddy rep did tell me though that they did send OTHER emails to [email protected]! That email is NOT REGISTERED AS ANY FORM OF CONTACT WITHIN MY GODADDY ACCOUNT AND HAS BEEN DISABLED SINCE 2011! Who authorized that? It sounds like your system has issues!!! And you have made mistakes. Enough mistakes that I will not tolerate my data being held hostage! I WILL BE GLAD TO PAY THE HOSTING But I will NOT pay for your companies mistakes or lack of effort to look into the actual problem! If this is not resolved in 48 hours all my domains and hosting will be removed from your company. Which in itself will cost you more then $75. And I guarantee the bad reviews I post to my 19K followers on Facebook and google will cost you a lot more then $75. This is not about $75 this is about doing the right thing! Godaddy honestly used to be known for its customer service. But sadly it seems to be lost? Prove me wrong....
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Our customer has purchased the domain name in question with us. The domain name is active in their GoDaddy account and is currently set to expire on February 15, 2018.The domain name is currently pointing to third party nameservers and has been pointing to these nameservers since they were updated in our customer’s account on May 2, 2009. As such, GoDaddy has no control over the website hosted files. If our customer is unable to locate or gain access to the webhosting company their website was previously hosted on and wishes to point the domain to a different hosting provider, they can easily do so by accessing their GoDaddy account and managing their domain name DNS settings. GoDaddy also offers web hosting services if our customer would like to utilize our services to build and manage their website.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 14, 2014, our customer purchased a hosting plan for a 1-year term and did so...
in an online transaction. After purchase our customer set up the hosting account. The hosting was manually renewed by our customer on April 3, 2015 for a one-month term, and again manually on May 1, 2015 for a one-month term. It subsequently auto-renewed until March 15, 2016 when it was manually renewed by our customer for a one year during via an interaction with GoDaddy support teams. Our customer called on April 26, 2017 to renew the hosting plan and did so with GoDaddy’s support teams. Later the same day, our customer reached out to our support teams indicating the hosting was not being used as they had their site hosted with another provider. Our customer requested a refund for the last years’ worth of renewals. Our customer was properly informed the hosting plan had been set up and they were only eligible for a refund of the most recent renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was properly informed of the refund. If our customer wishes to obtain a refund for the most recent renewal, they can cancel the plan in question and follow up with us via email at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On February 3, 2016 our customer purchased serveral services via an online transaction, including an Ultimate Web Hosting plan for a one-month term. After completing the transaction our customer contacted our support teams to request a price adjustment associated with their hosting service purchased. The hosting plan our customer purchased was displayed on our website at a rate of $14.99 per month. The $9.99 rate per month requested by our customer was only applicable if they had purchased an annual (12-month) term. Our customer was properly informed of the annual terms versus monthly terms and was charged accordingly. RESOLUTION: GoDaddy upheld its agreements in good faith with our customer and honored its terms of service. We have connected directly with our customer to address their concerns and appreciate their candid feedback which has been shared with our customer care managers in an effort to identify improvement opportunities. As our customer had only purchased one-month of the hosting service in question, the discounted rate they had requested does not apply. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Melanie V[redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]On March 14, 2013 during an online transaction the complainant purchased the Domain Names in question for a 2 year terms.On March 15, 2015, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Domain Name for a two year term and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• December 14, 2014• January 13, 2014 • February 12, 2015• February 27, 2015• March 9, 2015These notices indicated the Domain Names in question would be automatically renewed upon expiration unless action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. On March 30, 2015 the complainant contacted our Customer Care team to request a refund of their most recent renewal of the Domain Names in question. We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a onetime exception to Refund Policy GoDaddy is prepared to provide the complainant with a fifty percent refund of the most recent renewal of the Domain Names in question. The fifty percent refund is not a reflection of GoDaddy’s profit percentage on the transactions, in fact it is well above our profit point. This refund is contingent on the complaint’s cancellation of these Domain Names by May 1, 2015. Should the complainant wish to accept this offer they can contact this office directly.EDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Managing Renewals for Products and Services -[redacted]Canceling Products –[redacted]Refund Policy –[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]
[redacted]
[redacted]
[redacted]
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 29, 2012,...
our customer purchased an Economy Windows Web hosting account for a 2-year term via online transaction, service term ending March 29, 2014. On December 27, 2012, our customer renewed the hosting plan for an additional 2-year term via online transaction, extending the service term to March 29, 2016.On March 29, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the hosting in question and did so in a good faith effort to honor its agreements with our customer. Customers may, at any time, log into their accounts and modify the automatic renewal preference. GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customers’ account preferences. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's refund policy, which is publicly located here: https://www.godaddy.com/help/refund-policy-19963 ,the transaction in question is beyond refund eligibility.We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 12, 2016, our customer purchased two GoDaddy Website Builder plans each for...
a one-year term via an online transaction. Both plans also came with a Starter Office 365 plan which was free for the first year. On January 12, 2017 two Website Builder plans and Office 365 plans automatically renewed for a one-year term per our customer’s account preferences. This was done in a good faith effort to honor agreements with our customer. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customer. Receipts were sent after the renewal to the email address on file.Also on January 12, 2017, our customer contacted GoDaddy’s support team, which worked with the customer to cancel the plans in question and request a refund. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Typically, once a refund is approved the money is sent back to the payment institution and can take up to 5-10 days for this to be reflected with the payment institution. In the customer’s case however, the charge was “auto-voided”, meaning as the refund was processed before the charge processed with the customer’s payment provider, the money was never removed from their account. We recommend our customer reach out to their payment institution to confirm the status of the funds.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]On February 23, 2013 during an online transaction the complainant purchased the Domain Name in question for a 2 year term.On February 24, 2015, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Domain Name for a two year term and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• November 25, 2014• December 25, 2014• January 24, 2015• February 8, 2015• February 18, 2015These notices indicated the Domain Name would be automatically renewed upon expiration unless action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. On March 2, 2015 the complainant contacted our Customer Care team to request a refund of their most recent renewal of the Domain Name in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a onetime exception to our Refund Policy we have provided the complainant with a refund of $32.98. Please allow 5 to 7 days for this to reflect with your financial institution. The complaint will maintain the responsibility to cancel the domain n name in questionEDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Managing Renewals for Products and Services -[redacted]Canceling Products –[redacted]Refund Policy –[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy
Hi Marie, I added the below to the document I received from Revdex.com but I dont think that you received it. to Revdex.com because I m not sure how to proceed in your letter of Aug 20th and I clicked the "I do NOt agree" w Go Daddy's dishonest response. I have responded here in Blue the reasons and the evidence that I have why I am Not agreeing. "The complainant contacted GoDaddy’s Customer Care Center on January 19, 20 and 24 of 2015, to request instructions to configure an email address within their cPanel Hosting plan. GoDaddy will provide instructions with the setup of email plans; however, GoDaddy will not setup an email account in a customer’s behalf. The complainant was provided instructions to complete the task they desired but did not execute the instructions provided. " FACTS; As previously explained GD did NOT at any given time that the email had to be CONFIGURED. I phoned repeatedly due to the fact that I could not get into my email due to problems with the passwords. I always record my passwords. However, there was a serious problem with it and I must have called at least 10 times. I asked for the Supervisor and he himself changed something that was created at the time of receiving the email. He changed it from C CUBE TO CPANEL OR VICEVERSE. NO ONE absolutely NO ONE told me of a ‘CONFIGURATION” This I did Not know untll one of the CEO office told the [redacted] of AZ that the email needed to be configured. My son phoned GD from Toronto Ont. and specifically he asked about this Configuration. No one in GD had idea what this Configuration was all about. He recorded the conversation. I proceeded to call GD once again, and this time I recorded the conversation, and have it ready for evidence. Once again, no one was aware that I needed to Configurate the email. I was told that I needed to create it, but Not to configure. It was then, when I had Mr [redacted], Word press Specialist looking into it. Once he investigated the site he discovered that in fact it needed to be configure. He sent me to the Computer Simply store to do this because he is Not a [redacted] person. It took the store a fair amount of time trying to get the help needed from GD. GD was NOT cooperating and it took a lot of EFFORT from part of the [redacted] store to obtain the info needed to configure the email. I have evidence via recording that when calling Go Daddy – GD was NOT even aware that the email needed configuration. I was NEVER told not at the beginning when I purchased the Deluxe not when I phoned numerous times to find out the reason why my password failed approximately 10 or 15 times. GD supposedly record all conversations. The facts should be with them. [redacted] [redacted]Canada
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Our customer purchased their domain name, Website Builder, and Office 365 email starter plan all for a 1-year term. At the end of the term, the products failed to auto-renew as per our customer’s account settings as the payment method was declined. While our customer did manually renew their domain name, they did not renew the Website Builder or the Office 365 plan. GoDaddy attempted to do so per the customer’s account preferences but the payment method was declined. GoDaddy held the website content for 30 days and after that time frame we can no longer restore our customer’s website. Our customer may wish to visit archival sites such as http://archive.org, in an attempt to regain their content. Once gathered, they will be able to utilize that information to rebuild their website. Account Management is a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service...
Agreement• Domain Name Registration Agreement• Hosting AgreementCopies of the latest version of these agreements may be found at:https://www.godaddy.com/legal-agreements.aspxOn September 21, 2011, our customer purchased their domain name and hosting account for a three-year term. Automatic renewal was enabled. GoDaddy also sent multiple email notifications reminding the customer that we would be renewing their services on:June 23, 2014July 22, 2014July 23, 2014August 6, 2014August 22, 2014September 6, 2014September 14, 2014September 16, 2014On September 21, 2014, as instructed by our customer’s account settings, GoDaddy attempted to renew their hosting account, SSL certificate, and domain name; however the charge was declined (this is the large charge to which our customer referenced in their complaint). The following day, September 22, 2014, GoDaddy was able to successfully renew the domain name for another three-year term and a receipt for the purchase was emailed to our customer (this is the $69.00 charge referenced by our customer). On October 1 and 11, GoDaddy made a second and third attempt to renew the customer’s hosting account and SSL certificate, but these, too, were declined. Each failed renewal attempt triggered a notification to be emailed to the customer. On October 9, GoDaddy received a chargeback inquiry for the domain name renewal for the amount of $69.00.For the first time since September, 2011, our customer contacted our support staff on October 29, 2014, stating that they sent a certified letter telling GoDaddy not to renew their services. Unfortunately, we have no evidence of any letter sent by our customer. Furthermore, GoDaddy can take no action within an account based solely on a letter. No changes can be made to a customer’s account without proper account validation which is accomplished via telephone or chat with our support staff. However, our customers can log into their GoDaddy accounts and disable automatic renewal at any time. Account management is a customer responsibility. During the customer’s conversation with our support staff on the 29th, automatic renewal was turned off for the domain name.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. Because the domain name renewal is well beyond our refund period, we will not be providing our customer with a refund. Education:The following GoDaddy Support articles will be helpful in the future to our customer for disabling automatic renewal and/or canceling unwanted products and services:Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725/managing-renewals-for-produ...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-productsRefund Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
No where in the agreement was it stated that The Go Central product had to be active for the website to remain public.I have asked several different reps. To provide me the documents that stated this and have yet to be provided to me. I keep being told that it understood that is the way it works. I was lead to believe that I was getting a working website for 2 years with no fees other than what I paid upfront. When I called and asked is was told that I must pay for the Go Central to keep my page active. As a business they should have provided me that info.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On August 15, 2016, our customer purchased Deluxe Managed [redacted] hosting for a...
5-year term with assistance from GoDaddy’s customer care center. That same day, our customer upgraded to the Ultimate Managed [redacted] hosting for an additional charge, with assistance from GoDaddy’s customer care. Our customer care team also attempted to assist with a content migration for our customer’s site. As they were unable to assist with an automatic migration, a ticket was created for the customer to have our Expert Services team migrate our customer’s site content manually. This process was completed on August 16, 2016, at which time an email was sent notifying our customer of the completion, and to contact our support if issues were noticed.Our customer did not contact GoDaddy’s customer care team again until October 3, 2016, at which time they requested a refund after canceling their hosting account. Our customer care team correctly informed our customer the purchase was non-refundable per GoDaddy’s refund policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to GoDaddy’s refund policy, we have refunded the unused months from the canceled hosting plan, a total of $463.42. Future refunds would be provided in accordance with GoDaddy’s refund policy.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]On December 31, 2014 the complaint purchased a Managed WordPress account for a 3 month term at a promotional price of $3.00 (USD). On January 24, 2015 the complainant contacted our Customer Care Center requesting a restore of their Managed WordPress account. Prior to contacting our Customer Care Center the complainant had removed the content from their WordPress database and uploaded new tables. These actions have effectively prevented us from restoring their content. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy worked vigorously to resolve all of the technical issues our customer was experiencing. Ultimately it is a customer responsibility to maintain independent archival and backup copies of their website or server content;EDUCATION: The complainant might find these GoDaddy articles regarding WordPress useful. Helpful WordPress Articles: [redacted]Backing up and Restoring MySQL or MSSQL Databases:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On 12/11/2008, our customer purchased their Website Builder Plan for a one year term...
during a call to GoDaddy’s Customer Care Center. Our customer subsequently manually renewed their plan on a monthly basis. Per our customer's account preferences, GoDaddy was instructed to not automatically renew their Website Builder Account upon its expiration date of 3/6/2016, and did not do so in a good faith effort to honor its agreements with our customer. After our customer's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment from our customer. When this 10 day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional 10 days before the site content was deleted. After the cancellation of our customer’s Website Builder plan, their financial institution continued to credit their Good as Gold Account. Good As Gold is GoDaddy's payment method that lets you transfer funds directly between your bank account and ours, storing a balance for future purchases. Our customer has now requested a refund of the money’s paid into their Good as Gold account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Should our customer wish to request a cash-out of their Good as Gold account they can contact this office at [email protected]. They should be aware that there is a $20 transaction fee to process any unused funds, which is taken from the total refund. Refunds are sent as checks and can take up to 8 weeks. Thank you again for the opportunity to address the concerns presented.Kind regards,John M[redacted]Office of the CEO – GoDaddy
In 2008 I did contact go-daddy to cancel my daughters account & was assured by a representative that the account will be closed. In the same year 2008 I terminated my AOL account & email services with the co for failing to secure my privacy & other issues.... GO-Daddy made this statement-----Between the dates of October 23, 2016 and January 16, 2017, five renewal notifications were sent to our customer to inform them the expiring item would be renewed in accordance with the account settings unless additional action was taken.-----If I no longer have an email they have on file, from AOL obviously I never received notification.....How can they claim they sent emails to a defunct account, & not receive the email back stating this account or email in not valid? I never authorized them to have an auto pay set up, & I am aware it was a 10 yr term when my daughter set it up, but she decided a year later she was no longer be needing the bus name * I cancelled it... If there company failed to initiate a cancel request then its their error. DO they have on file I spoke to Steven in January and told me he was stopping the account since he still showed it active? He also stated he would notify the company I requested credit? Probably not......After he berated me & told me its my responsibility to notify Go-Daddy of and email change, when I clearly stated to him, why would I contact you to let you know my email changed in 2009 when I no longer was using their services. Steven stated he would offer me partial credit and declined stating I am not paying for another 10 years of service when I did not authorize a renewal & the domain has not been used in 8 years. Steven told me to go into the AOL acct and I told him I DO NOT have the aol account nor do I even know the userid or password, so I have no way of accessing that service. IF CLOSED for 9 years! I am requesting a full charge back to my credit cd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Godaddy did not properly secure my personal information. Example: doctors office asking for social security number on a sign in sheet. I was unable to reach godaddy via email [redacted]@godaddy.com. Godaddy is attacked so often, they stopped taking email in April 2014. I had a godaddy error where I take computer screenshot. I need to telephone/chat wait 45 minutes to speak/chat to agent and told to paint a verbal picture of screenshot. I called godaddy who told me Revdex.com issue solved and rod F can not speak to me because Revdex.com issue is solved. Yes. Security is one complaint. Other complaint is that a web hosting company requires me to make a 45 minute phone call to email a screenshot. Godaddy recently stopped email support. I can not tell a client that I spent 1 hour sending a screenshot email. So I can no longer use godaddy. Phone support also tries to upsell products.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. It's not clear to me that this problem is or was caused by my third-party theme, as stated by the business, but it appears I've resolved the issue on my own.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me although it does not address some of the misrepresentations made by GoDaddy Support staff. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I reject your offer,You say it was shut off on the 9th? But that was the day I received the ONLY email asking for any sort of payment for the Hosting. I responded within 2 hours of receiving that email that was time stamped 8:34am. I then called within 8 hours! AGAIN! NO NOTICE WAS EVER GIVEN! The day I get the only notice I respond to find that it was already deleted! NO EMAIL WAS RECEIVED BEFORE YOU DELETED 10k WORTH OF PROGRAMMING! I have once again looked in my spam folders and through all emails and NOTHING WAS EVER RECEIVED prior to the notice on the 9th!!!! We did get emails about Domains that were expiring but NOTHING ABOUT the WORDPRESS HOSTING!!! The Godaddy rep did tell me though that they did send OTHER emails to [email protected]! That email is NOT REGISTERED AS ANY FORM OF CONTACT WITHIN MY GODADDY ACCOUNT AND HAS BEEN DISABLED SINCE 2011! Who authorized that? It sounds like your system has issues!!! And you have made mistakes. Enough mistakes that I will not tolerate my data being held hostage! I WILL BE GLAD TO PAY THE HOSTING But I will NOT pay for your companies mistakes or lack of effort to look into the actual problem! If this is not resolved in 48 hours all my domains and hosting will be removed from your company. Which in itself will cost you more then $75. And I guarantee the bad reviews I post to my 19K followers on Facebook and google will cost you a lot more then $75. This is not about $75 this is about doing the right thing! Godaddy honestly used to be known for its customer service. But sadly it seems to be lost? Prove me wrong....