Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal Terms...
of Service Agreement[redacted] Office Terms of Use* Workspace Service agreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the customer experienced on multiple occasions. ?On January 4, 2014 our customer was informed the migration from Web Based Email to Office 365 had been complete. We received no response, but a request to return to Web Based Email was made on January 14, 2014. Our customer has been repeatedly informed that only one plan or the other could be used, not both at the same time, however Web Based Email was not canceled and the instructions we have provided to the customer in a effort to assist have not been followed.RESOLUTION:GoDaddy has upheld its agreements in good faith, honoring its terms of service. As it is clear our customer is having trouble utilizing the Office 365 and seems to prefer the Web Based Email, we would be happy to issue a refund for the remaining one year of service on the Office 365 plan once our customer has canceled that plan. This will also be offered if our customer chooses to maintain the Office 365 plan and cancel the Web Based Email plan.EDUCATION:For future reference, if our customer would like to continue with the Office 365, they may find the training videos found at the link below helpful.Office 365 Training Videoshttps://support.godaddy.com/help/article/8984/office-365-training-videos?I...⇄ our customer needs information on canceling a product or service, that information can be found at the link below.Canceling Productshttps://support.godaddy.com/help/article/7468/canceling-productsKindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 8, 2012 during an online transaction the complainant purchased the Domain Name in question and Certified Domain for a ten year term. During that same transaction they also purchased a Deluxe Email Plan, Group Calendar and Online File Folder for a 3 year term.Emails were sent to the complainant prior to the scheduled expiration of their Deluxe Email Plan, Group Calendar and Online File Folder. The complainant contacted GoDaddy’s Customer Care Center on March 30, 2015 and was assisted in cancelling their Deluxe Email Plan, Group Calendar and Online File Folder. As these products were at the end of their term no refunds were applied. During March 30, 2013 call the complainant made the decision to maintain ownership of the Domain Name in question and Certified Domain. These products are scheduled to auto-renew on April 8, 2022. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant is not currently eligible for any refunds per GoDaddy’s Refund Policy.The complainant has elected to maintain products within their GoDaddy account. Only accounts that do not contain active products or payment methods are eligible for deactivation. If the complainant elects to cancel their active products they can contact this office directly to request the deactivation of their GoDaddy account.EDUCATION: The complainant might find the following articles useful:Canceling Productshttps://support.godaddy.com/help/article/7468/canceling-productsI don't want to get email or direct mail from you. How can I stop it?https://support.godaddy.com/help/article/2688/i-dont-want-to-get-email-or-dir...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,John McCarthyOffice of the CEO - [email protected] N. Hayden Rd. Suite 226Scottsdale, AZ 85260(480) 505-8828 Phone(480) 275-3975 Fax
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On March 19, 2014, our customer purchased the domains in question each for a two-year term via online transaction. On March 20, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domains in question each for a two-year term and did so in good faith effort to honor its agreements with our customer. Account management is a customer responsibility. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Per our Refund Policy, the customer has to cancel the domains within 48 hours of renewal to receive a full refund. The transaction in question is beyond refund eligibility. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Turn Off Auto Renew- https://www.godaddy.com/help/turn-off-auto-renew-20008 Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.As stated previously, GoDaddy will filter or block emails that may be potentially harmful to the health and stability of our network and servers, however GoDaddy does not “read” user email messages. If the complainant is not receiving message to their inbox, they may wish to review other folders in their email account and also review their spam filter settings.GoDaddy has not “merged” the complainant’s accounts or email addresses with any other account. If the complainant is concerned for their account and email security, we recommend they follow widely accepted best practices such as resetting their password(s), updating their PIN, and not providing their account-specific information to any other parties.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.When our customer contacted GoDaddy’s Customer Care team on May 11, 2017, they were instructed to cancel the WordPress Premium Service Subscription in order to receive a refund. This action was not taken. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.GoDaddy has already provided two refunds for the renewals in question, and is unable to fully refund our customer. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer purchased a transfer for the domain in question on March 15, 2015. ...
Since that time, our customer has manually renewed their domain on a yearly basis.On February 24, 2018, our customer manually renewed the domain in question for a one-year term via online transaction. On March 4, 2018, our customer manually renewed the domain for an additional one-year term via online transaction. Following each transaction, a receipt was emailed to the email address on file. While GoDaddy sent receipts via email, we have no control over what happens to that email after it leaves our system, or how our customer's ISP or email client handles the email once received.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The domain in question, having been renewed manually, would only be refund-eligible if canceled within 5 days of renewal. As this time frame has already passed, the domain is no longer refund-eligible.In review of our customer’s account, we are unable to locate any interactions where the customer was placed on hold for a two hour period. If they are able to provide further details directly to [email protected], we would be happy to further investigate those concerns.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by the complainant. Contrary to our customer's understanding they were not paying for unpaid fees incurred by the prior domain owner. The domain name in question originally expired on March 8, 2015. When our customer purchased the domain name through the Expired Domain Auction they acknowledged that the time being paid for started on the domains original expiration date, not the date the order was processed. As previously stated, the domain name in question has now expired and reached a redemption status. As a one-time exception and gesture of goodwill, GoDaddy is willing to waive the $80 redemption fee. Our customer may contact our 24/7 Customer Consultation and Care team directly at ###-###-#### to take advantage of this offer.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On September 6, 2015, our customer purchased four individual [redacted]-365...
Email Essentials plans for a one-year term. Our customer contacted GoDaddy’s support teams on October 12, 2015, to upgrade one of those plans to the Business Premium plan which also provides them with the full [redacted] Suite of applications to install for use with the email address associated with that particular plan.On October 12, 2016, our customer called in to speak with GoDaddy support teams to discuss the [redacted] apps working with all their [redacted] 365 email addresses. The customer was properly informed the applications can only be used with the email address that is associated to the Business Premium plan as it is the only plan that comes with the [redacted] applications. Support provided a work-around for synchronization issues that may allow the applications to setup, but informed our customer that Microsoft routinely performs audits that can deactivate the licensing for [redacted] applications not on a qualified plan. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was provided the correct information regarding our [redacted] 365 offerings and information on the eligibility for a refund. More information on GoDaddy’s Refund Policy can be found at the following link:[redacted]If our customer wishes to use [redacted] Applications with all their email addresses, they may upgrade their Email Essentials plans to the Business Premium plans.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted] of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest...
version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 3, 2014 our customer purchased several domain name registrations via online transaction, each for a 2-year term.On January 4, 2016; per our customer's account preferences, GoDaddy was instructed to automatically renew the domains, each for another 2-year term and did so to honor its agreements. GoDaddy sent renewal notices prior to the expiration date on:• October 5, 2015• November 4, 2015• December 4, 2015• December 19, 2015• December 29, 2015These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service.Our customer did not contact GoDaddy until after the timeframe had passed to receive a refund. As GoDaddy is unable to receive a refund from the registry for the domain name renewals, we are unable to refund our customer. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Our customer may find the following GoDaddy Help articles useful:Refund Policy- https://support.godaddy.com/help/article/8849/refund-policy Managing Renewals - https://www.godaddy.com/help/managing-renewals-for-products-and-services-725 Thank you again for the opportunity to address the concerns presented by the our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.As stated, the complainant is not our customer, meaning they are not the listed account holder for the account in question. GoDaddy’s Payment Processing team received the claims from the financial institution involved on May 27, 2017 and June 9, 2017. Chargeback claims can take up to 95 days for a final resolution from the date they are received, however, funds were refunded to the account holder’s payment method on May 29, 2017 and June 9, 2017. The Website Builder plan in question expired on June 11, 2017, and canceled from the account due to non-payment on July 1, 2017. During a call with one of our Customer Care Supervisors on June 30, 2017, the complainant was informed the Website Builder plan would cancel from the account on July 1, 2017 if not renewed. The complaint chose to not renew and the plan canceled in accordance with its billing cycle. If the complainant does not wish to purchase the needed new Website Builder plan, the content will be removed from our system on or before July 31, 2017, and will no longer be recoverable. We will honor the previous offers to provide the restoration of the website at no cost if the complainant or account holder purchase a new plan. Given the time constraint, they will need to work with our Customer Care Centers to have the restoration processed. Regardless of renewal settings, our automated billing system sends courtesy renewal reminder emails until a product is manually renewed. We strongly encourage our account holder to review their account regularly to ensure timely product renewals. There is currently one service within the account which has expired and may need attention. Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
To whom it may concern:The issues brought forth by this complaint were due to the actions of Go Daddy's hardware/software policies in place that caused a loss of services to the client, [redacted]. GoDaddy took an unreasonable amount of time to resolve the issue, an entire business day. The services contracted from Go Daddy by [redacted] are done so with the understanding that there is a 99.9% uptime guarantee. GoDaddy supervisors and representatives stated that this did not apply, that in fact, the services were available. If the client cannot access services, then they are in our estimation, not up. A full day of business went by with zero usage being available to the client, [redacted]. Additionally, [redacted] cannot confirm nor deny that services were available worldwide as promised by the up time guarantee.Our wish and hope is that Go Daddy can provide an explanation as to why the static IP address of the client to be blocked from accessing all services, since the client is the contracted party and should not have been blocked from their contracted service at any time. Continuity of service is what was expected from Go Daddy, and was obviously not provided. By receiving the aforementioned explanation, [redacted] can feel secure that this situation will not occur again. At this time, [redacted] fears that this will cause another outage of business revenue in the future.We look forward to Go Daddy's response to these issues which are in clear violation of their services guarantee.
Dear Dispute Resolution ConsultantThank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Transfer Agreement• Domain Name Proxy AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn May 30, 2011, our customer placed an order to transfer their domain to GoDaddy, via an online transaction. During the purchase, they opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so on October 7, 2015, in a good faith effort to honor its agreements with the customer.GoDaddy sent renewal notices prior to the expiration date on:• September 6, 2015• October 1, 2015These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On October 9, 2015, our customer contacted our support staff to request a refund for the renewal of the domain name. They were advised that the domain must be canceled prior to issuing a refund and provided instructions for cancelling the Protected Registration service. Prior to submitting their complaint, our customer was unable to provide the necessary documentation to have the Protected Registration service cancelled.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.We have reached out to our customer and assisted them with the removal of the Protected Registration service. It appears our customer has initiated a chargeback for the renewal transaction via their financial institution. Due to the chargeback we are unable to process any good faith refunds.Education:Our customer might find the following articles useful.WHAT IS PROTECTED REGISTRATION?https://www.godaddy.com/help/what-is-protected-registration-1286REF...⇄ POLICYhttps://www.godaddy.com/help/refund-policy-8849Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,Stephen J[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 19 2011, the complainant registered the speciified domain name for a one-year term via an online transaction. This is for the period ending April 19, 2012.On February 1, 2012 the complainant manually renewed the domain name for a two-year term via an online transaction. This is for the period ending April 19, 2014.On April 20, 2015; per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain name in question and attempted to do so in a good faith effort to honor its agreements with the customer. However, the complainant’s financial institution declined payment and the complainant was notified by email. GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.GoDaddy sent renewal notices prior to the expiration date on:• January 19, 2015• February 18, 2015• March 20, 2015• April 04, 2015• April 14, 2015GoDaddy also sent notices after expiration date on:• April 20, 2015• April 24, 2015• May 1, 2015These notices indicated the complainant would need to take action to avoid a loss of service.GoDaddy’s support teams also made multiple attempts to connect with the complainant to discuss the failed product renewal and was unsuccessful.On the domain name's expiration date, the complainant’s agreed and purchased term of domain registration ended. After an 18-day grace period from time of expiration, GoDaddy charges an $80 redemption fee to redeem the domain, as discussed in detail within the registration agreement referenced above.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account management and renewal of products in a timely manner is solely a customer responsibility. While we make a best effort to partner in the success of our customers, they must also be responsible for their actions or lack thereof.We have reached out to the complainant and as a one-time exception offered to waive the redemption fee for the domain name in question. The complainant was not able to address this while on the phone with us and we have noted their account accordingly. The complainant may work with our support teams to renew their domain. This is a time sensitve matter; it is vital the complainant connects with our support teams as soon as possible to redeem the domain name.EDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:What happens after domain names expire? - https://support.godaddy.com/help/article/6700/what-happens-after-domain-names-ex...⇄ I renew my domain name after it expires? - https://support.godaddy.com/help/article/609/can-i-renew-my-domain-name-after-it...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am rejecting this because it isn't an offer or a resolution. It's merely one more in a seemly endless repetition of GoDaddy's original demand that I must give up sensitive information in order to obtain even a partial refund.Additionally there are several erroneous statements in GoDaddy's response. #1 my "account preferences" as set by me are always for manual renewal. PERIOD! I'll specifically address this as follows: A. 4/2/2012 through 5/15/2012 - Yes we've had this argument before. I wanted to cancel the business registration when I renewed manually on 4/2/12, but was not allowed to remove the automatically applied auto renew for the business registration. Note however that apparently due to the numerous complaints I am sure that GoDaddy received regarding this issue the forced autorenew was removed before the next due date as they show and my records confirm that I was allowed to manually renew on this domain in May of 2013 and again in May of 2014. B. May 15, 2015 - I never ordered a certified domain. There is no reference to an original order for it in GoDaddy's response or in my history of purchases at GoDaddy. The automatic "renewal" for this just appears out of nowhere. This begs the question... How can one set their account preferences to allow for autorenewal of items never purchased? Obviously GoDaddy "pushed" this "service" on my account and now claims I "authorized" them to do so. C. May 17, 2015 - as in B above I never authorized an automatic renewal on this account. This autorenewal was forced on me as had been done before. The major difference is where previously they were forcing minimal charges (less than $10) this time they are charging more than $75 above the expected value. D. May 17, 2015 part 2 - I did contact GoDaddy's "support" line to dispute the additional year that was charged for both domain renewal and the unwanted "protected registration". After more than a half hour of dealing with uncooperative support persons, including an alleged "supervisor" and being told that there was no higher authority that I could speak with (yet another lie) I finally succumbed to the abusive, belittling and arrogance of "[redacted]" and I delivered an invective laced response to his lack of assistance. If I had truly made a "physical" threat (which means I would have to take a physical action which is rather difficult over the phone) then GoDaddy would have no doubt filed charges and had me detained. No physical threat was made and no reasonable person would presume that anything I did say could actually be carried out. But as this is the only thing Mr [redacted] seems to have to say besides the "company line" (We can't refund you until you give up personal information.), I guess he feels it gives him some justification for having stolen my money. RE: "Resolution" GoDaddy's statement that they value my business is disingenuous at best. My account preferences have never been set to autorenew anything except when GoDaddy has done so without my informed consent. They have done so repeatedly over the years for small amounts but went too far this time. On May 21, 2015 I sent Mr [redacted] an email stating that I would drop all requests for a refund and conclude this complaint if they would simply remove the automatic renewal from this account; No cancellation of any services, just a simple end to them automatically debiting my bank account. An associate of Mr [redacted]'s declined the request. Since Mr. [redacted] makes no mention of this in his response I must presume that he also declined my offer. (Now for the fun part) Some might ask why I would be willing to drop everything if they would just drop their automatic renewal. Well, earlier in the day on May 21, 2015 I received a call from another corporation I have an account with. The call was to inform me of some new services that were being included free of charge to my account. One of the items was a website hosted by GoDaddy. I let my account rep know that GoDaddy was now the equivalent of a curse and that he probably shouldn't mention that to me again. My Account rep asked for and was told about my issue with GoDaddy. And then that account rep did something amazing. He informed me that this information would be passed up the chain of command as GoDaddy was considered a corporate partner and this company doesn't like being associated in such a negative fashion... and then he credited my account with them for the entire amount I have been charged by GoDaddy. So, GoDaddy... someone else did what you should have done from the get go. And since I suspect that I am not the only one you have taken advantage of this way, and that your corporate partner has and may continue to hear of your unprofessional, anti-consumer policies, that your "partnership" may not be so for much longer.In the end your greed will destroy you. Taking money you really didn't have the right to will probably end up costing you millions if not bring down the business. You are crooks and people know it. More are learning it every day. I gave you every opportunity to do the right thing, in your greed you refused and rubbed my nose in your refusal. You don't deserve to be treated "professionally". Just because you hide behind "fine print" doesn't make you any less a thief than a typical sidewalk mugger, no less a thug than any gangbanger in any inner city. I do not wish you well.With Ill Regards,[redacted]
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. During our customer’s interactions with our support teams on May 15, 2017 and May 16, 2017, our customer indicated they were promised a refund that would be outside of the refund policy. However, GoDaddy’s customer support supervisors reviewed the interaction in question and found no such promise was made.Our customer had called in previously with questions regarding GoCentral and was properly assisted during those interactions.As our customer appears to be using the GoCentral Online Store and is outside of the refund policy we will be unable to provide the requested refund.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Godaddy claims to have sent an email on 23rd Jan. It was received on 24th Jan (I am in India and am 12 hrs ahead) Saturday post close of business. 24th and 25th were weekend and 26th Jan was a national holiday (Pres [redacted] was in India for republic day on 26th Jan). Like all businesses, we resumed work on 28th Jan, when we realized we have been locked out.Since then I have been repeatedly requesting to restore access so that files not needed can be deleted. I have also said I would like to move two sites out from godaddy to another host and need the databases for the move to be seamless, however even after being our host for more than 6 years (without any major infractions), godaddy refuses to allow us to move out sites to another host.Deleting cache files via ftp is taking very long. each day the sites are down, rankings and all associated marketing activities fall behind, not to mention the hurt on serps. If this is the way godaddy wants to conduct business with a customer who has been with them, since the time they were not even in India, so be it. I would have expected a response from the ceo office to reflect maturity and status of the chair, however seems even the ceo is not concerned with what a customer is asking for and what he has already said in his emails to his staff. These are your rules that I have accepted so you claim. Were they the same when I took hosting from you before 2009? Does anyone read the small print at the time of purchasing or just before payment is completed. Do you read the fine print on a bottle of laxative when you are buying for use? I am not saying I will not follow them, all I am saying is I have been with you many years, I need access to control panel for me to move two sites out to another host. I am already in the process of deleting cache files and files not required, however treatment like this is neither warranted nor appreciated, especially when there seem to be multiple delivery issues with your services including uptime (which was also brought to your customer service's notice multiple times, including in writing) Against a guarantee of 99%+, I received 88%.It would be better if you helped resolve the issue rather than throwing agreements in my face.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 29, 2010, our customer purchased the domain name in question for a one-year...
term via online transaction. The domain name has been manually renewed by our customer, as well as automatically renewed, in accordance with their account preferences every year since. On December 1, 2017, per our customer's account preferences, GoDaddy attempted to automatically renew the domain in question in good faith to honor agreements with our customer however, our customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to our customer. Account management is a customer responsibility. The domain was eventually acquired by another party, who chose to list it for sale.On January 14, 2018, our customer purchased the domain name through a Premium domain name listing. When customers look up or register domain names, Premium Listings display in the Premium Domains You May Want section as well as GoDaddy Auctions. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Email notifications and phone calls are provided as a courtesy only and are not guaranteed. Account management is solely a customer responsibility. The domain name followed the allotted expiration process; our customer had 42 days after expiration in which to renew however, they did not. We strongly recommend our customer review their account and payment methods to prevent such billing issues and loss of products in the future. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Our company has moved, we don’t have any government information that we can provide for the old address, I have provided GoDaddy with all of the current information they can possibly want, including the registration of our company with the State of Florida at [redacted]. I have given them our current information, the [redacted] is redirect d to OUR main website [redacted], this insanity that they are insisting on documents that are 4 years old is not common sense.I need access to the [redacted] so I can forward my email again. this is being needlessly traumatic and could be remediate with common logic. people and companies move locations, sincerely[redacted]owner and President [redacted]
Thank you for the opportunity to address our customer’s additional concerns.As previously stated, our customer needs to follow the instructions provided by our Two-Step Cancellation team. Once the request is correctly received, we can move forward with the cancellation of the service in question. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 13, 2013, our customer purchased a US Region Email plan for one year via an...
online transaction. On the same day, following this transaction, our customer processed a request from within their account to switch their new email plan from the US Region to the EU Region. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.GoDaddy’s email accounts are not intended for archival purposes. In certain situations, GoDaddy can attempt to restore email messages for our customers; however due to legal obligations, we cannot restore email accounts based in the EU. From our understanding, only one of the email accounts in question is hosted under their EU Region Email plan. For the addresses specified by our customer that are not hosted in the EU region, we have restored all email messages that were available for recovery.GoDaddy will not be providing compensation as the email service is working as intended. Our customer may wish to review the settings for any mail client they may be using, such as Outlook, as those settings could be contributing to the behavior our customer is experiencing. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal Terms...
of Service Agreement[redacted] Office Terms of Use* Workspace Service agreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the customer experienced on multiple occasions. ?On January 4, 2014 our customer was informed the migration from Web Based Email to Office 365 had been complete. We received no response, but a request to return to Web Based Email was made on January 14, 2014. Our customer has been repeatedly informed that only one plan or the other could be used, not both at the same time, however Web Based Email was not canceled and the instructions we have provided to the customer in a effort to assist have not been followed.RESOLUTION:GoDaddy has upheld its agreements in good faith, honoring its terms of service. As it is clear our customer is having trouble utilizing the Office 365 and seems to prefer the Web Based Email, we would be happy to issue a refund for the remaining one year of service on the Office 365 plan once our customer has canceled that plan. This will also be offered if our customer chooses to maintain the Office 365 plan and cancel the Web Based Email plan.EDUCATION:For future reference, if our customer would like to continue with the Office 365, they may find the training videos found at the link below helpful.Office 365 Training Videoshttps://support.godaddy.com/help/article/8984/office-365-training-videos?I...⇄ our customer needs information on canceling a product or service, that information can be found at the link below.Canceling Productshttps://support.godaddy.com/help/article/7468/canceling-productsKindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 8, 2012 during an online transaction the complainant purchased the Domain Name in question and Certified Domain for a ten year term. During that same transaction they also purchased a Deluxe Email Plan, Group Calendar and Online File Folder for a 3 year term.Emails were sent to the complainant prior to the scheduled expiration of their Deluxe Email Plan, Group Calendar and Online File Folder. The complainant contacted GoDaddy’s Customer Care Center on March 30, 2015 and was assisted in cancelling their Deluxe Email Plan, Group Calendar and Online File Folder. As these products were at the end of their term no refunds were applied. During March 30, 2013 call the complainant made the decision to maintain ownership of the Domain Name in question and Certified Domain. These products are scheduled to auto-renew on April 8, 2022. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant is not currently eligible for any refunds per GoDaddy’s Refund Policy.The complainant has elected to maintain products within their GoDaddy account. Only accounts that do not contain active products or payment methods are eligible for deactivation. If the complainant elects to cancel their active products they can contact this office directly to request the deactivation of their GoDaddy account.EDUCATION: The complainant might find the following articles useful:Canceling Productshttps://support.godaddy.com/help/article/7468/canceling-productsI don't want to get email or direct mail from you. How can I stop it?https://support.godaddy.com/help/article/2688/i-dont-want-to-get-email-or-dir...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,John McCarthyOffice of the CEO - [email protected] N. Hayden Rd. Suite 226Scottsdale, AZ 85260(480) 505-8828 Phone(480) 275-3975 Fax
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On March 19, 2014, our customer purchased the domains in question each for a two-year term via online transaction. On March 20, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domains in question each for a two-year term and did so in good faith effort to honor its agreements with our customer. Account management is a customer responsibility. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Per our Refund Policy, the customer has to cancel the domains within 48 hours of renewal to receive a full refund. The transaction in question is beyond refund eligibility. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Turn Off Auto Renew- https://www.godaddy.com/help/turn-off-auto-renew-20008 Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.As stated previously, GoDaddy will filter or block emails that may be potentially harmful to the health and stability of our network and servers, however GoDaddy does not “read” user email messages. If the complainant is not receiving message to their inbox, they may wish to review other folders in their email account and also review their spam filter settings.GoDaddy has not “merged” the complainant’s accounts or email addresses with any other account. If the complainant is concerned for their account and email security, we recommend they follow widely accepted best practices such as resetting their password(s), updating their PIN, and not providing their account-specific information to any other parties.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.When our customer contacted GoDaddy’s Customer Care team on May 11, 2017, they were instructed to cancel the WordPress Premium Service Subscription in order to receive a refund. This action was not taken. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.GoDaddy has already provided two refunds for the renewals in question, and is unable to fully refund our customer. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer purchased a transfer for the domain in question on March 15, 2015. ...
Since that time, our customer has manually renewed their domain on a yearly basis.On February 24, 2018, our customer manually renewed the domain in question for a one-year term via online transaction. On March 4, 2018, our customer manually renewed the domain for an additional one-year term via online transaction. Following each transaction, a receipt was emailed to the email address on file. While GoDaddy sent receipts via email, we have no control over what happens to that email after it leaves our system, or how our customer's ISP or email client handles the email once received.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The domain in question, having been renewed manually, would only be refund-eligible if canceled within 5 days of renewal. As this time frame has already passed, the domain is no longer refund-eligible.In review of our customer’s account, we are unable to locate any interactions where the customer was placed on hold for a two hour period. If they are able to provide further details directly to [email protected], we would be happy to further investigate those concerns.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by the complainant. Contrary to our customer's understanding they were not paying for unpaid fees incurred by the prior domain owner. The domain name in question originally expired on March 8, 2015. When our customer purchased the domain name through the Expired Domain Auction they acknowledged that the time being paid for started on the domains original expiration date, not the date the order was processed. As previously stated, the domain name in question has now expired and reached a redemption status. As a one-time exception and gesture of goodwill, GoDaddy is willing to waive the $80 redemption fee. Our customer may contact our 24/7 Customer Consultation and Care team directly at ###-###-#### to take advantage of this offer.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On September 6, 2015, our customer purchased four individual [redacted]-365...
Email Essentials plans for a one-year term. Our customer contacted GoDaddy’s support teams on October 12, 2015, to upgrade one of those plans to the Business Premium plan which also provides them with the full [redacted] Suite of applications to install for use with the email address associated with that particular plan.On October 12, 2016, our customer called in to speak with GoDaddy support teams to discuss the [redacted] apps working with all their [redacted] 365 email addresses. The customer was properly informed the applications can only be used with the email address that is associated to the Business Premium plan as it is the only plan that comes with the [redacted] applications. Support provided a work-around for synchronization issues that may allow the applications to setup, but informed our customer that Microsoft routinely performs audits that can deactivate the licensing for [redacted] applications not on a qualified plan. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was provided the correct information regarding our [redacted] 365 offerings and information on the eligibility for a refund. More information on GoDaddy’s Refund Policy can be found at the following link:[redacted]If our customer wishes to use [redacted] Applications with all their email addresses, they may upgrade their Email Essentials plans to the Business Premium plans.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted] of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest...
version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 3, 2014 our customer purchased several domain name registrations via online transaction, each for a 2-year term.On January 4, 2016; per our customer's account preferences, GoDaddy was instructed to automatically renew the domains, each for another 2-year term and did so to honor its agreements. GoDaddy sent renewal notices prior to the expiration date on:• October 5, 2015• November 4, 2015• December 4, 2015• December 19, 2015• December 29, 2015These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service.Our customer did not contact GoDaddy until after the timeframe had passed to receive a refund. As GoDaddy is unable to receive a refund from the registry for the domain name renewals, we are unable to refund our customer. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Our customer may find the following GoDaddy Help articles useful:Refund Policy- https://support.godaddy.com/help/article/8849/refund-policy Managing Renewals - https://www.godaddy.com/help/managing-renewals-for-products-and-services-725 Thank you again for the opportunity to address the concerns presented by the our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.As stated, the complainant is not our customer, meaning they are not the listed account holder for the account in question. GoDaddy’s Payment Processing team received the claims from the financial institution involved on May 27, 2017 and June 9, 2017. Chargeback claims can take up to 95 days for a final resolution from the date they are received, however, funds were refunded to the account holder’s payment method on May 29, 2017 and June 9, 2017. The Website Builder plan in question expired on June 11, 2017, and canceled from the account due to non-payment on July 1, 2017. During a call with one of our Customer Care Supervisors on June 30, 2017, the complainant was informed the Website Builder plan would cancel from the account on July 1, 2017 if not renewed. The complaint chose to not renew and the plan canceled in accordance with its billing cycle. If the complainant does not wish to purchase the needed new Website Builder plan, the content will be removed from our system on or before July 31, 2017, and will no longer be recoverable. We will honor the previous offers to provide the restoration of the website at no cost if the complainant or account holder purchase a new plan. Given the time constraint, they will need to work with our Customer Care Centers to have the restoration processed. Regardless of renewal settings, our automated billing system sends courtesy renewal reminder emails until a product is manually renewed. We strongly encourage our account holder to review their account regularly to ensure timely product renewals. There is currently one service within the account which has expired and may need attention. Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
To whom it may concern:The issues brought forth by this complaint were due to the actions of Go Daddy's hardware/software policies in place that caused a loss of services to the client, [redacted]. GoDaddy took an unreasonable amount of time to resolve the issue, an entire business day. The services contracted from Go Daddy by [redacted] are done so with the understanding that there is a 99.9% uptime guarantee. GoDaddy supervisors and representatives stated that this did not apply, that in fact, the services were available. If the client cannot access services, then they are in our estimation, not up. A full day of business went by with zero usage being available to the client, [redacted]. Additionally, [redacted] cannot confirm nor deny that services were available worldwide as promised by the up time guarantee.Our wish and hope is that Go Daddy can provide an explanation as to why the static IP address of the client to be blocked from accessing all services, since the client is the contracted party and should not have been blocked from their contracted service at any time. Continuity of service is what was expected from Go Daddy, and was obviously not provided. By receiving the aforementioned explanation, [redacted] can feel secure that this situation will not occur again. At this time, [redacted] fears that this will cause another outage of business revenue in the future.We look forward to Go Daddy's response to these issues which are in clear violation of their services guarantee.
Dear Dispute Resolution ConsultantThank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Transfer Agreement• Domain Name Proxy AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn May 30, 2011, our customer placed an order to transfer their domain to GoDaddy, via an online transaction. During the purchase, they opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so on October 7, 2015, in a good faith effort to honor its agreements with the customer.GoDaddy sent renewal notices prior to the expiration date on:• September 6, 2015• October 1, 2015These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On October 9, 2015, our customer contacted our support staff to request a refund for the renewal of the domain name. They were advised that the domain must be canceled prior to issuing a refund and provided instructions for cancelling the Protected Registration service. Prior to submitting their complaint, our customer was unable to provide the necessary documentation to have the Protected Registration service cancelled.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.We have reached out to our customer and assisted them with the removal of the Protected Registration service. It appears our customer has initiated a chargeback for the renewal transaction via their financial institution. Due to the chargeback we are unable to process any good faith refunds.Education:Our customer might find the following articles useful.WHAT IS PROTECTED REGISTRATION?https://www.godaddy.com/help/what-is-protected-registration-1286REF...⇄ POLICYhttps://www.godaddy.com/help/refund-policy-8849Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,Stephen J[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 19 2011, the complainant registered the speciified domain name for a one-year term via an online transaction. This is for the period ending April 19, 2012.On February 1, 2012 the complainant manually renewed the domain name for a two-year term via an online transaction. This is for the period ending April 19, 2014.On April 20, 2015; per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain name in question and attempted to do so in a good faith effort to honor its agreements with the customer. However, the complainant’s financial institution declined payment and the complainant was notified by email. GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.GoDaddy sent renewal notices prior to the expiration date on:• January 19, 2015• February 18, 2015• March 20, 2015• April 04, 2015• April 14, 2015GoDaddy also sent notices after expiration date on:• April 20, 2015• April 24, 2015• May 1, 2015These notices indicated the complainant would need to take action to avoid a loss of service.GoDaddy’s support teams also made multiple attempts to connect with the complainant to discuss the failed product renewal and was unsuccessful.On the domain name's expiration date, the complainant’s agreed and purchased term of domain registration ended. After an 18-day grace period from time of expiration, GoDaddy charges an $80 redemption fee to redeem the domain, as discussed in detail within the registration agreement referenced above.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account management and renewal of products in a timely manner is solely a customer responsibility. While we make a best effort to partner in the success of our customers, they must also be responsible for their actions or lack thereof.We have reached out to the complainant and as a one-time exception offered to waive the redemption fee for the domain name in question. The complainant was not able to address this while on the phone with us and we have noted their account accordingly. The complainant may work with our support teams to renew their domain. This is a time sensitve matter; it is vital the complainant connects with our support teams as soon as possible to redeem the domain name.EDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:What happens after domain names expire? - https://support.godaddy.com/help/article/6700/what-happens-after-domain-names-ex...⇄ I renew my domain name after it expires? - https://support.godaddy.com/help/article/609/can-i-renew-my-domain-name-after-it...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am rejecting this because it isn't an offer or a resolution. It's merely one more in a seemly endless repetition of GoDaddy's original demand that I must give up sensitive information in order to obtain even a partial refund.Additionally there are several erroneous statements in GoDaddy's response. #1 my "account preferences" as set by me are always for manual renewal. PERIOD! I'll specifically address this as follows: A. 4/2/2012 through 5/15/2012 - Yes we've had this argument before. I wanted to cancel the business registration when I renewed manually on 4/2/12, but was not allowed to remove the automatically applied auto renew for the business registration. Note however that apparently due to the numerous complaints I am sure that GoDaddy received regarding this issue the forced autorenew was removed before the next due date as they show and my records confirm that I was allowed to manually renew on this domain in May of 2013 and again in May of 2014. B. May 15, 2015 - I never ordered a certified domain. There is no reference to an original order for it in GoDaddy's response or in my history of purchases at GoDaddy. The automatic "renewal" for this just appears out of nowhere. This begs the question... How can one set their account preferences to allow for autorenewal of items never purchased? Obviously GoDaddy "pushed" this "service" on my account and now claims I "authorized" them to do so. C. May 17, 2015 - as in B above I never authorized an automatic renewal on this account. This autorenewal was forced on me as had been done before. The major difference is where previously they were forcing minimal charges (less than $10) this time they are charging more than $75 above the expected value. D. May 17, 2015 part 2 - I did contact GoDaddy's "support" line to dispute the additional year that was charged for both domain renewal and the unwanted "protected registration". After more than a half hour of dealing with uncooperative support persons, including an alleged "supervisor" and being told that there was no higher authority that I could speak with (yet another lie) I finally succumbed to the abusive, belittling and arrogance of "[redacted]" and I delivered an invective laced response to his lack of assistance. If I had truly made a "physical" threat (which means I would have to take a physical action which is rather difficult over the phone) then GoDaddy would have no doubt filed charges and had me detained. No physical threat was made and no reasonable person would presume that anything I did say could actually be carried out. But as this is the only thing Mr [redacted] seems to have to say besides the "company line" (We can't refund you until you give up personal information.), I guess he feels it gives him some justification for having stolen my money. RE: "Resolution" GoDaddy's statement that they value my business is disingenuous at best. My account preferences have never been set to autorenew anything except when GoDaddy has done so without my informed consent. They have done so repeatedly over the years for small amounts but went too far this time. On May 21, 2015 I sent Mr [redacted] an email stating that I would drop all requests for a refund and conclude this complaint if they would simply remove the automatic renewal from this account; No cancellation of any services, just a simple end to them automatically debiting my bank account. An associate of Mr [redacted]'s declined the request. Since Mr. [redacted] makes no mention of this in his response I must presume that he also declined my offer. (Now for the fun part) Some might ask why I would be willing to drop everything if they would just drop their automatic renewal. Well, earlier in the day on May 21, 2015 I received a call from another corporation I have an account with. The call was to inform me of some new services that were being included free of charge to my account. One of the items was a website hosted by GoDaddy. I let my account rep know that GoDaddy was now the equivalent of a curse and that he probably shouldn't mention that to me again. My Account rep asked for and was told about my issue with GoDaddy. And then that account rep did something amazing. He informed me that this information would be passed up the chain of command as GoDaddy was considered a corporate partner and this company doesn't like being associated in such a negative fashion... and then he credited my account with them for the entire amount I have been charged by GoDaddy. So, GoDaddy... someone else did what you should have done from the get go. And since I suspect that I am not the only one you have taken advantage of this way, and that your corporate partner has and may continue to hear of your unprofessional, anti-consumer policies, that your "partnership" may not be so for much longer.In the end your greed will destroy you. Taking money you really didn't have the right to will probably end up costing you millions if not bring down the business. You are crooks and people know it. More are learning it every day. I gave you every opportunity to do the right thing, in your greed you refused and rubbed my nose in your refusal. You don't deserve to be treated "professionally". Just because you hide behind "fine print" doesn't make you any less a thief than a typical sidewalk mugger, no less a thug than any gangbanger in any inner city. I do not wish you well.With Ill Regards,[redacted]
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. During our customer’s interactions with our support teams on May 15, 2017 and May 16, 2017, our customer indicated they were promised a refund that would be outside of the refund policy. However, GoDaddy’s customer support supervisors reviewed the interaction in question and found no such promise was made.Our customer had called in previously with questions regarding GoCentral and was properly assisted during those interactions.As our customer appears to be using the GoCentral Online Store and is outside of the refund policy we will be unable to provide the requested refund.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Godaddy claims to have sent an email on 23rd Jan. It was received on 24th Jan (I am in India and am 12 hrs ahead) Saturday post close of business. 24th and 25th were weekend and 26th Jan was a national holiday (Pres [redacted] was in India for republic day on 26th Jan). Like all businesses, we resumed work on 28th Jan, when we realized we have been locked out.Since then I have been repeatedly requesting to restore access so that files not needed can be deleted. I have also said I would like to move two sites out from godaddy to another host and need the databases for the move to be seamless, however even after being our host for more than 6 years (without any major infractions), godaddy refuses to allow us to move out sites to another host.Deleting cache files via ftp is taking very long. each day the sites are down, rankings and all associated marketing activities fall behind, not to mention the hurt on serps. If this is the way godaddy wants to conduct business with a customer who has been with them, since the time they were not even in India, so be it. I would have expected a response from the ceo office to reflect maturity and status of the chair, however seems even the ceo is not concerned with what a customer is asking for and what he has already said in his emails to his staff. These are your rules that I have accepted so you claim. Were they the same when I took hosting from you before 2009? Does anyone read the small print at the time of purchasing or just before payment is completed. Do you read the fine print on a bottle of laxative when you are buying for use? I am not saying I will not follow them, all I am saying is I have been with you many years, I need access to control panel for me to move two sites out to another host. I am already in the process of deleting cache files and files not required, however treatment like this is neither warranted nor appreciated, especially when there seem to be multiple delivery issues with your services including uptime (which was also brought to your customer service's notice multiple times, including in writing) Against a guarantee of 99%+, I received 88%.It would be better if you helped resolve the issue rather than throwing agreements in my face.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 29, 2010, our customer purchased the domain name in question for a one-year...
term via online transaction. The domain name has been manually renewed by our customer, as well as automatically renewed, in accordance with their account preferences every year since. On December 1, 2017, per our customer's account preferences, GoDaddy attempted to automatically renew the domain in question in good faith to honor agreements with our customer however, our customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to our customer. Account management is a customer responsibility. The domain was eventually acquired by another party, who chose to list it for sale.On January 14, 2018, our customer purchased the domain name through a Premium domain name listing. When customers look up or register domain names, Premium Listings display in the Premium Domains You May Want section as well as GoDaddy Auctions. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Email notifications and phone calls are provided as a courtesy only and are not guaranteed. Account management is solely a customer responsibility. The domain name followed the allotted expiration process; our customer had 42 days after expiration in which to renew however, they did not. We strongly recommend our customer review their account and payment methods to prevent such billing issues and loss of products in the future. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Our company has moved, we don’t have any government information that we can provide for the old address, I have provided GoDaddy with all of the current information they can possibly want, including the registration of our company with the State of Florida at [redacted]. I have given them our current information, the [redacted] is redirect d to OUR main website [redacted], this insanity that they are insisting on documents that are 4 years old is not common sense.I need access to the [redacted] so I can forward my email again. this is being needlessly traumatic and could be remediate with common logic. people and companies move locations, sincerely[redacted]owner and President [redacted]
Thank you for the opportunity to address our customer’s additional concerns.As previously stated, our customer needs to follow the instructions provided by our Two-Step Cancellation team. Once the request is correctly received, we can move forward with the cancellation of the service in question. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 13, 2013, our customer purchased a US Region Email plan for one year via an...
online transaction. On the same day, following this transaction, our customer processed a request from within their account to switch their new email plan from the US Region to the EU Region. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.GoDaddy’s email accounts are not intended for archival purposes. In certain situations, GoDaddy can attempt to restore email messages for our customers; however due to legal obligations, we cannot restore email accounts based in the EU. From our understanding, only one of the email accounts in question is hosted under their EU Region Email plan. For the addresses specified by our customer that are not hosted in the EU region, we have restored all email messages that were available for recovery.GoDaddy will not be providing compensation as the email service is working as intended. Our customer may wish to review the settings for any mail client they may be using, such as Outlook, as those settings could be contributing to the behavior our customer is experiencing. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy