Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.On September 16, 2017, the complainant contacted our 24/7 Customer Care Center with regard to recent charges...
on their credit card. They were informed what was needed to access the account and cancel the services involved. No additional action was taken.Multiple chargebacks were initiated on September 28 and October 1, 2017. These chargebacks withdrew payments made to GoDaddy and the products were removed from the account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Chargeback fees are not waived by GoDaddy unless reversed by the financial institution involved. GoDaddy incurs costs to handle chargebacks, including staff and transactional costs.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Our customer is utilizing GoDaddy’s Website Builder to display their website, which contains an email contact form. Our customer is also using GoDaddy’s Workspace Email services. Both of these services are functioning properly and as intended. GoDaddy simply has no control over what happens to an email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it.Our office has been unsuccessful in connecting with our customer to discuss their concerns. As our customer has not done so, if they require assistance with a GoDaddy product or service, including email, they may connect with our Customer Care team for assistance. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. Ownership of the account in question and its content remains a dispute between third parties to which GoDaddy cannot become involved.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.After a careful review of the business's response, I see that they still evade dealing with, or even understanding, my serious concerns. This problem began this around the beginning of June of this year. On June 18, when I realized that GoDaddy was making the process difficult, I began to keep their correspondence. I also kept track of the statements made by them during numerous telephone calls in which I tried to get someone to sort out this problem. First, they asked for copies of the messages. When I sent those, they told me that the messages had to be sent in eml format. When I sent them in eml format, they told me that the message could not have the word "test" in it. When I was able to send a message in eml format without the word "test," they wrote to say that they no longer supported their own email service (please see attachment July31-2.pdf). Telephone conversations have generally proved frustrating. [redacted] clearly had no idea of what to do about this issue; several times, me on extended holds and then came back each time with a different story. [redacted] proved much more helpful; after talking with him, I felt sure the problem would be cleared up, but unfortunately GoDaddy dropped the ball again. After my conversation with Mr. [redacted], I received a message form "[redacted]" on the "Advanced Technical Support Team" indicating that the problem would be solved in a matter of hours (please see attachment Aug03.pdf).For several days, I thought that the problem had been taken care of, but then my wife tried to reply to an email I sent and she received the same old spam bounce back. In this case, I was able to immediately put the original message and the bounced back message into an eml format and send them to GoDaddy. Instead of looking into the problem, they came up with yet another excuse, telling me that the message had "expired" from their logs (please see attachment Aug24.pdf). Perhaps this was the so-called response to my Revdex.com complaint; I have received no other response from them. If this is the response to me complaint, it doesn't help much; they are claiming that the message I sent immediately after it bounced back is too old (has, in fact, "expired") and have also provided no way for me to respond to them.To go back to the concern that began this, recipients of my emails are getting their replies to me bounced back as suspected spam. If someone literate and reasonably concerned looked into this problem, they could probably clear it up in moments - far less time, I suspect, than they have already spent stalling me. After running a google search on GoDaddy bounce backs, I have found that the business has many customers confronting this problem so they must know what it is and how to deal with it. I hope that they stop sending formulaic responses to the Revdex.com and instead take care of us.Please keep in mind:1. Getting messages to send to GoDaddy was difficult as I had to go to friends, family members, and colleagues who had had their mail to me bounced back and get them to send me copies. This entailed a great deal of work.2. Clearly, there is some flaw in the GoDaddy spam detection process as the bounce backs come from people I know trying to respond to simple messages. Even as they cannot get through to me with messages that obviously have no spam content, I get out-and-out spam in my inbox every single day.Thank you for your consideration of my request to have these concerns dealt with properly.Regards,[redacted]
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On March 17, 2016, our customer purchased a domain name via online transaction as part of an expired domain auction. During the typical domain expiration life cycle, a domain that has expired and has not been renewed may be placed as part of an “Expired Domain Auction” on GoDaddy’s auction site. Domains purchased in an expired domain auction require the auction bid, plus cost of a one year domain registration renewal be paid after winning the auction. In an Expired Domain Name Auction, the change of ownership will not be completed until forty-five days after the original date of expiration, which is approximately ten days after the close of the auction. This is outlined in the GoDaddy Auctions Membership Agreement our customer acknowledged and agreed to. In the case of the domain in question, the previous owner renewed the domain name prior to the forty-five day period after the date of expiration. RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. All applicable refunds have been refunded to the customer. GoDaddy is unable compensate the customer and will not reimburse any money the customer spent in marketing the domain. Our customer may find the following help articles useful: What happens after domain names expire? – https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700 Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Ken C[redacted] Office of the CEO – GoDaddy
GoDaddy led me to believe I was still receiving the [redacted] discount they never informed me that they stopped offering it. Any normal business operating in good faith would let its clients know that they are no longer receiving a discounted rate. I AM CURRENTLY OFFERING TO SETTLE THIS DISPUTE FOR THE DIFFERENCE BETWEEN WHAT I PAID AND THE [redacted] DISCOUNT HAD IT REMAINED IN EFFECT. If my offer is rejected I will bring a class action lawsuit against Godaddy on behalf of all [redacted] members in the class. This is my last and final offer before I proceed with litigation.
As seen in the above attachment, pricing does not reflect advertised pricing, nor does any of the advertised pricing mention an increased price due to term selected. Price advertised is simple stated as $9.99/mo with no restriction until check out.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On August 13, 2016, our customer completed a transaction for an auction listing for...
the domain name in question via an online transaction through the GoDaddy Auctions website. GoDaddy Auctions is a marketplace for the sale of Domain Names from one party to another. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The seller who listed the domain name was not the Registrant and did not have possession of the domain name. As such the transaction was cancelled and our customer was refunded in full for the failed auction transaction on August 19, 2016. Our customer may find the following article helpful: GoDaddy Auctions FAQ - https://support.godaddy.com/help/article/890/godaddy-auctions-faq Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O’[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement • Domain Name Registration AgreementThe latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn July 26, 2012 our customer purchased a Domain Name Backorder via an online transaction. Our Domain Backorder service helps our customers attempt to acquire a domain name if it becomes available for registration. Placing a Backorder does not guarantee acquisition of the domain name.On July 26, 2015 our customer cancelled their Domain Backorder Service.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The article our customer mentions is correct. Refund requests for our Domain Name Backorder service made after 45-days of purchase will be provided in the form of In-Store Credit. As such, GoDaddy has provided a full refund in the amount of $20.99 for the canceled Domain Backorder service as In-Store Credit, available for future purchases with GoDaddy. Education:Our customer may find the following GoDaddy support articles helpful:What are Domain Backorders? https://www.godaddy.com/help/what-are-domain-backorders-597Refund Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Regards,
[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.Prior to conducting business with GoDaddy all customers are required to acknowledge and...
agree to the following agreements:• GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant has disputed the ownership of the account in question. Our research indicates multiple parties have been involved in the management of this account and that a dispute arose between the parties. RESOLUTION:GoDaddy takes its commitment to consumer protection very seriously. Furthermore GoDaddy does not arbitrarily change the ownership of accounts; account management and security preferences are a customer responsibility. We consider this to be a dispute between third parties in which we cannot become involved.EDUCATION: In the future the complainant may consider adding Two-Step Authentication to their GoDaddy accounts. Instructions can be found in the following link: https://support.godaddy.com/help/article/7502/enabling-two-step-authenticationTh...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On August 10, 2017, per our customer’s account preferences, GoDaddy attempted to renew...
the domain in question for a 1-year term, however, our customer's financial institution declined payment. GoDaddy proactively sent renewal notices prior to expiration on July 10 and August 4, 2017 to inform our customer the domain would renew in accordance with their account settings unless action was taken. Following the failed renewal attempt, our customer was notified another attempt would be made unless action was taken. The domain was renewed per our customer’s account preferences on August 21, 2017.GoDaddy provides customers with full control over renewal preferences. Customers may log into their account and modify those preferences at any time. GoDaddy does not arbitrarily change the automatic renewal setting on our customers' behalf; account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy’s Refund Policy, the transaction is refund eligible if canceled within 45 days of the renewal. Once canceled, our customer may contact our Customer Care teams to request a refund.Our customer may also find the following articles helpful:GoDaddy Refund Policy:[redacted]Cancel my domain:[redacted]We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:· Universal Terms of Service Agreement· Domain Name Registration Agreement· Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 12, 2010, the complainant purchased the domain name in question for a one year term via an online transaction in their customer account, and elected to add GoDaddy’s Protected Registration Service. The complainant manually renewed this domain and the Protected Registration service on April 12, 2011 for a two year term. Per the complainant’s account preferences the Domain Name in question was subsequently auto-renewed on April 13, 2014. On April 13, 2015 per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain and Protected Registration service in question and attempted to do so in a Good Faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the renewal date on:· January 12, 2015· February 11, 2015· March 13, 2015· March 28, 2015· April 7, 2015The complainant initiated the process to cancel Protected Registration on March 17, 2015, but had not provided the required information to cancel the service. Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. We have connected directly with the complainant, and they have submitted the requested verification information to our Domain Services team. The Protected Registration service has been canceled, and the complainant has since canceled the domain name registration. We have provided the complainant a refund in the amount of $32.16 in accordance with our Refund Policy. As such, we consider this matter closed.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted] Phone[redacted] Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]
On April 16, 2011, the complainant purchased 3 domain names each for a 2 year term via an online transaction in their customer account. Per the complainant’s account preferences these domains automatically renewed for two-year terms on April 28, 2013 and April 28, 2015, respectively in a good faith effort to honor our agreements with the complainant. GoDaddy provides customers with full control over the automatic renewal feature at the time of purchase. The complainant may also, at any time, log into their account and modify this preference. GoDaddy also sent the complainant email notifications of the pending renewal prior to taking renewal action as directed by the complainant. Account management is a customer responsibility. GoDaddy sent renewal notices prior to the expiration date on:• January 16, 2015• February 15, 2015• March 17, 2015• April 1, 2015• April 11, 2015The complainant did not contact GoDaddy regarding this renewal until May 8, 2015. Domains that are automatically renewed for multiple years must be canceled within 5 days of renewal to be refund eligible.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy is unable to recoup the cost of renewing the domains in question on the complainant’s behalf. As a one-time exception to GoDaddy’s refund policy, GoDaddy will provide the complainant with a full refund totaling $95.02 if the complainant cancels the domains in question prior to May 15, 2015. Any future refunds would be in accordance with GoDaddy’s refund policy.EDUCATION:The following links may be useful to the complainant:Canceling Products:[redacted]Managing Renewals for Products and Services:[redacted]Refund Policy:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Our customer has previously acknowledged and accepted a resolution to this matter. Again, account management is a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.
Our customer acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
• Universal Terms of Service Agreement
• Domain Name Registration Agreement
The latest version of these agreements can be found at: [redacted]
In August 2010 our customer purchased a domain name and associated domain name certification for a two-year term. This payment was for the service period ending August 2012.
In August 2012 our customer’s account preferences instructed GoDaddy to renew their services automatically for another two year term and we did so in a good-faith effort to honor our agreements with the customer. This renewal was for the service period ending August 2014.
GoDaddy sent renewal notices prior to the expiration date on:
• May 3, 2012
• June 2, 2012
• July 2, 2012
• July 17, 2012
• July 27, 2012
These notices informed our customer their expiring items would be renewed in accordance with their account settings. Account management is a customer responsibility.
In August 2012; following the renewal of our customer’s products, a member of our Customer Care team had connected with our customer via phone to ensure the renewals were desired. Our customer had acknowledged the renewals.
In August 2014 our customer’s account preferences instructed GoDaddy to renew their services again for another two year term and we did so in a good-faith effort to honor our agreements with the customer.
GoDaddy sent renewal notices prior to the expiration date on:
• May 3, 2014
• June 2, 2014
• July 2, 2014
• July 17, 2014
• July 27, 2014
These notices informed our customer their expiring items would be renewed in accordance with their account settings.
Go Daddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within both agreements referenced above.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
Our customer has processed a charge back with the credit card's issuing bank. Per our Terms of Service, the associated product was removed from our customer’s account and the applicable funds have been returned to the credit card in question.
There are currently no active products or payment methods remaining in our customer’s account.
Education:
For future reference, our Customer Care teams are available 24/7 at ###-###-#### or by visiting [redacted] to assist with any aspect of a GoDaddy account, including product renewals. Our customer may have also managed their products by following the instructions listed in the articles below:
Canceling Products -
[redacted]
Managing Renewals for Products and Services -
[redacted]
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Best Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
GoDaddy.com
[redacted]
###-###-#### Phone
###-###-#### Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On May 16, 2011, our customer purchased a domain with a Certified domain and...
Protected Registration plans for a five-year term. Our customer also purchased a Website Builder and Email plan for a two-year term in the same transaction. On January 6, 2012, our customer renewed the Email plan and upgraded and renewed their Website Builder for an additional three-year term.On May 16, 2016 GoDaddy was instructed to automatically renew the Website Builder and Email plans for another three-year term, per our customer’s account settings. On May 17, 2016, GoDaddy was instructed to automatically renew the customer’s domain and add-on services for a five-year term, per our customer’s account settings. GoDaddy did so in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices between February 16, 2016, and May 11, 2016 to inform our customer the services would be automatically renewed unless additional action was taken. GoDaddy provides customers with full control over renewal preferences, and customers may, at any time, log into their account and modify their preferences. GoDaddy also sends our customers receipts after each transaction. Our customer did not reach out to GoDaddy’s 24/7 Customer Care teams regarding a refund request until October 13, 2016. Account management is a customer responsibility.RESOLUTION:At this time the orders in question are no longer eligible for a refund per our refund policy. Our customer may find the following support article helpful: [redacted]We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken COffice of the CEO – GoDaddy
Per GoDaddy's legal agreement for the GoDaddy Auction "Terms of Use" that was signed and accepted, it is stated that: "GoDaddy will remit payment of the purchase price, less the applicable commission and fees, to the Seller approximately 20 days after receiving funds from the Buyer, except in the event of a dispute or where the payment is suspected to be fraudulent"This legal agreement clearly states that each transaction is financially separate. After each transaction is concluded, the funds for the transaction will be sent over to the seller, me. Per the legal agreement, GoDaddy will deduct any applicable commission and fees. Any financial error that was done in your accounting department IS NOT my responsibility - and it is definitely NOT an applicable fee or commission that is related to the funds of the second domain-name transaction. On top of that, in the LEGAL AGREEMENT that was mentioned above ("Auctions Membership Agreement" version February 18, 2016), it is stated that: "GoDaddy will not use your funds for its operating expenses or any other corporate purposes, and will not voluntarily make funds available to its creditors in the event of bankruptcy or for any other purpose."This clearly states that GoDaddy WILL NOT use the funds from the transaction for any of its operating expenses. Correcting any financials errors on GoDaddy's end is clearly an operating cost - and therefore - the funds from the domain-name sale CANNOT be legally used to balance any fictitious balance. As stated in the original claim - GoDaddy is illegally withholding my financial proceeds from the sale of the domain-name. Once again, I DEMAND that GoDaddy will release the proceeds from the domain-name sale.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 6, 2017, our customer purchased GoDaddy’s GoCentral Business Plus...
service for a 3three year term during a call with our cCustomer cCare center. On March 18, 2017, our customer contacted our cCustomer Ccare center to request a refund of their GoCentral Business Plus plan.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a onetimeone-time exception to GoDaddy’s Refund policy we will provide a refund for the time remaining on this service upon its cancellation. If our customer wishes to take advantage of this offer they can reach out to this office directly via email at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following...
agreements upon conducting business with GoDaddy:
· Domain Name Registration Agreement
· Website Builder Service Agreement
The latest version of these agreements can be found at: [redacted]
We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.
In May 2014 the complainant made several calls to our support teams to discuss the options available to them, in terms of features and pricing, regarding the difference in renewing their current products or purchasing new services. During these interactions the complainant was provided accurate information as to what each plan offered, the pricing and recommendations for new services.
Our customer care team did provide information regarding our Professional Web Design service which provides a much more robust offering then our Website Builder plans. Our Website Builder plans empower our customers, allowing them to build their sites on their own.
On May 30, 2014 the complainant decided to purchase the Website Builder Personal plan online.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
The complainant purchased a new Personal Website Builder plan. This plan has limited features compared to our Business and Business Plus plans. As a good faith offering, we would be glad to provide an upgrade to our Website Builder Business plan free of charge for the remaining months of the complainant’s current Website Builder plan. If the complainant would like us to make the upgrade, they can email us with the request at [redacted] or call us at ###-###-####. Our office does not provide technical support.
Education:
1) The complainant may find this GoDaddy Training Hub page on Website Builder useful: [redacted]
2) The complainant can visit [redacted].com and search to confirm that their site is indexed/listed. We can confirm it has been indexed/listed but cannot guarantee ranking. To do this the complainant? should perform a
[redacted] search as follows by typing "site:domainname.com" replacing domainname.com with their own domain used with Website Builder, not including the quotation marks ".
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Best Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
[redacted]
[redacted]
###-###-#### Phone
###-###-#### Fax
This email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.
Thank you for the opportunity to address the additional concerns presented by the complainant. Our office has connected with the complainant via phone, and have been able to locate and refund the charges in question. We appreciate the complainant’s patience and understanding, and believe their concerns to be resolved.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.On September 16, 2017, the complainant contacted our 24/7 Customer Care Center with regard to recent charges...
on their credit card. They were informed what was needed to access the account and cancel the services involved. No additional action was taken.Multiple chargebacks were initiated on September 28 and October 1, 2017. These chargebacks withdrew payments made to GoDaddy and the products were removed from the account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Chargeback fees are not waived by GoDaddy unless reversed by the financial institution involved. GoDaddy incurs costs to handle chargebacks, including staff and transactional costs.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Our customer is utilizing GoDaddy’s Website Builder to display their website, which contains an email contact form. Our customer is also using GoDaddy’s Workspace Email services. Both of these services are functioning properly and as intended. GoDaddy simply has no control over what happens to an email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it.Our office has been unsuccessful in connecting with our customer to discuss their concerns. As our customer has not done so, if they require assistance with a GoDaddy product or service, including email, they may connect with our Customer Care team for assistance. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. Ownership of the account in question and its content remains a dispute between third parties to which GoDaddy cannot become involved.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.After a careful review of the business's response, I see that they still evade dealing with, or even understanding, my serious concerns. This problem began this around the beginning of June of this year. On June 18, when I realized that GoDaddy was making the process difficult, I began to keep their correspondence. I also kept track of the statements made by them during numerous telephone calls in which I tried to get someone to sort out this problem. First, they asked for copies of the messages. When I sent those, they told me that the messages had to be sent in eml format. When I sent them in eml format, they told me that the message could not have the word "test" in it. When I was able to send a message in eml format without the word "test," they wrote to say that they no longer supported their own email service (please see attachment July31-2.pdf). Telephone conversations have generally proved frustrating. [redacted] clearly had no idea of what to do about this issue; several times, me on extended holds and then came back each time with a different story. [redacted] proved much more helpful; after talking with him, I felt sure the problem would be cleared up, but unfortunately GoDaddy dropped the ball again. After my conversation with Mr. [redacted], I received a message form "[redacted]" on the "Advanced Technical Support Team" indicating that the problem would be solved in a matter of hours (please see attachment Aug03.pdf).For several days, I thought that the problem had been taken care of, but then my wife tried to reply to an email I sent and she received the same old spam bounce back. In this case, I was able to immediately put the original message and the bounced back message into an eml format and send them to GoDaddy. Instead of looking into the problem, they came up with yet another excuse, telling me that the message had "expired" from their logs (please see attachment Aug24.pdf). Perhaps this was the so-called response to my Revdex.com complaint; I have received no other response from them. If this is the response to me complaint, it doesn't help much; they are claiming that the message I sent immediately after it bounced back is too old (has, in fact, "expired") and have also provided no way for me to respond to them.To go back to the concern that began this, recipients of my emails are getting their replies to me bounced back as suspected spam. If someone literate and reasonably concerned looked into this problem, they could probably clear it up in moments - far less time, I suspect, than they have already spent stalling me. After running a google search on GoDaddy bounce backs, I have found that the business has many customers confronting this problem so they must know what it is and how to deal with it. I hope that they stop sending formulaic responses to the Revdex.com and instead take care of us.Please keep in mind:1. Getting messages to send to GoDaddy was difficult as I had to go to friends, family members, and colleagues who had had their mail to me bounced back and get them to send me copies. This entailed a great deal of work.2. Clearly, there is some flaw in the GoDaddy spam detection process as the bounce backs come from people I know trying to respond to simple messages. Even as they cannot get through to me with messages that obviously have no spam content, I get out-and-out spam in my inbox every single day.Thank you for your consideration of my request to have these concerns dealt with properly.Regards,[redacted]
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On March 17, 2016, our customer purchased a domain name via online transaction as part of an expired domain auction. During the typical domain expiration life cycle, a domain that has expired and has not been renewed may be placed as part of an “Expired Domain Auction” on GoDaddy’s auction site. Domains purchased in an expired domain auction require the auction bid, plus cost of a one year domain registration renewal be paid after winning the auction. In an Expired Domain Name Auction, the change of ownership will not be completed until forty-five days after the original date of expiration, which is approximately ten days after the close of the auction. This is outlined in the GoDaddy Auctions Membership Agreement our customer acknowledged and agreed to. In the case of the domain in question, the previous owner renewed the domain name prior to the forty-five day period after the date of expiration. RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. All applicable refunds have been refunded to the customer. GoDaddy is unable compensate the customer and will not reimburse any money the customer spent in marketing the domain. Our customer may find the following help articles useful: What happens after domain names expire? – https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700 Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Ken C[redacted] Office of the CEO – GoDaddy
GoDaddy led me to believe I was still receiving the [redacted] discount they never informed me that they stopped offering it. Any normal business operating in good faith would let its clients know that they are no longer receiving a discounted rate. I AM CURRENTLY OFFERING TO SETTLE THIS DISPUTE FOR THE DIFFERENCE BETWEEN WHAT I PAID AND THE [redacted] DISCOUNT HAD IT REMAINED IN EFFECT. If my offer is rejected I will bring a class action lawsuit against Godaddy on behalf of all [redacted] members in the class. This is my last and final offer before I proceed with litigation.
As seen in the above attachment, pricing does not reflect advertised pricing, nor does any of the advertised pricing mention an increased price due to term selected. Price advertised is simple stated as $9.99/mo with no restriction until check out.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On August 13, 2016, our customer completed a transaction for an auction listing for...
the domain name in question via an online transaction through the GoDaddy Auctions website. GoDaddy Auctions is a marketplace for the sale of Domain Names from one party to another. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The seller who listed the domain name was not the Registrant and did not have possession of the domain name. As such the transaction was cancelled and our customer was refunded in full for the failed auction transaction on August 19, 2016. Our customer may find the following article helpful: GoDaddy Auctions FAQ - https://support.godaddy.com/help/article/890/godaddy-auctions-faq Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O’[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement • Domain Name Registration AgreementThe latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn July 26, 2012 our customer purchased a Domain Name Backorder via an online transaction. Our Domain Backorder service helps our customers attempt to acquire a domain name if it becomes available for registration. Placing a Backorder does not guarantee acquisition of the domain name.On July 26, 2015 our customer cancelled their Domain Backorder Service.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The article our customer mentions is correct. Refund requests for our Domain Name Backorder service made after 45-days of purchase will be provided in the form of In-Store Credit. As such, GoDaddy has provided a full refund in the amount of $20.99 for the canceled Domain Backorder service as In-Store Credit, available for future purchases with GoDaddy. Education:Our customer may find the following GoDaddy support articles helpful:What are Domain Backorders? https://www.godaddy.com/help/what-are-domain-backorders-597Refund Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Regards,
[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.Prior to conducting business with GoDaddy all customers are required to acknowledge and...
agree to the following agreements:• GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant has disputed the ownership of the account in question. Our research indicates multiple parties have been involved in the management of this account and that a dispute arose between the parties. RESOLUTION:GoDaddy takes its commitment to consumer protection very seriously. Furthermore GoDaddy does not arbitrarily change the ownership of accounts; account management and security preferences are a customer responsibility. We consider this to be a dispute between third parties in which we cannot become involved.EDUCATION: In the future the complainant may consider adding Two-Step Authentication to their GoDaddy accounts. Instructions can be found in the following link: https://support.godaddy.com/help/article/7502/enabling-two-step-authenticationTh...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On August 10, 2017, per our customer’s account preferences, GoDaddy attempted to renew...
the domain in question for a 1-year term, however, our customer's financial institution declined payment. GoDaddy proactively sent renewal notices prior to expiration on July 10 and August 4, 2017 to inform our customer the domain would renew in accordance with their account settings unless action was taken. Following the failed renewal attempt, our customer was notified another attempt would be made unless action was taken. The domain was renewed per our customer’s account preferences on August 21, 2017.GoDaddy provides customers with full control over renewal preferences. Customers may log into their account and modify those preferences at any time. GoDaddy does not arbitrarily change the automatic renewal setting on our customers' behalf; account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy’s Refund Policy, the transaction is refund eligible if canceled within 45 days of the renewal. Once canceled, our customer may contact our Customer Care teams to request a refund.Our customer may also find the following articles helpful:GoDaddy Refund Policy:[redacted]Cancel my domain:[redacted]We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:· Universal Terms of Service Agreement· Domain Name Registration Agreement· Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 12, 2010, the complainant purchased the domain name in question for a one year term via an online transaction in their customer account, and elected to add GoDaddy’s Protected Registration Service. The complainant manually renewed this domain and the Protected Registration service on April 12, 2011 for a two year term. Per the complainant’s account preferences the Domain Name in question was subsequently auto-renewed on April 13, 2014. On April 13, 2015 per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain and Protected Registration service in question and attempted to do so in a Good Faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the renewal date on:· January 12, 2015· February 11, 2015· March 13, 2015· March 28, 2015· April 7, 2015The complainant initiated the process to cancel Protected Registration on March 17, 2015, but had not provided the required information to cancel the service. Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. We have connected directly with the complainant, and they have submitted the requested verification information to our Domain Services team. The Protected Registration service has been canceled, and the complainant has since canceled the domain name registration. We have provided the complainant a refund in the amount of $32.16 in accordance with our Refund Policy. As such, we consider this matter closed.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted] Phone[redacted] Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]
On April 16, 2011, the complainant purchased 3 domain names each for a 2 year term via an online transaction in their customer account. Per the complainant’s account preferences these domains automatically renewed for two-year terms on April 28, 2013 and April 28, 2015, respectively in a good faith effort to honor our agreements with the complainant. GoDaddy provides customers with full control over the automatic renewal feature at the time of purchase. The complainant may also, at any time, log into their account and modify this preference. GoDaddy also sent the complainant email notifications of the pending renewal prior to taking renewal action as directed by the complainant. Account management is a customer responsibility. GoDaddy sent renewal notices prior to the expiration date on:• January 16, 2015• February 15, 2015• March 17, 2015• April 1, 2015• April 11, 2015The complainant did not contact GoDaddy regarding this renewal until May 8, 2015. Domains that are automatically renewed for multiple years must be canceled within 5 days of renewal to be refund eligible.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy is unable to recoup the cost of renewing the domains in question on the complainant’s behalf. As a one-time exception to GoDaddy’s refund policy, GoDaddy will provide the complainant with a full refund totaling $95.02 if the complainant cancels the domains in question prior to May 15, 2015. Any future refunds would be in accordance with GoDaddy’s refund policy.EDUCATION:The following links may be useful to the complainant:Canceling Products:[redacted]Managing Renewals for Products and Services:[redacted]Refund Policy:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Our customer has previously acknowledged and accepted a resolution to this matter. Again, account management is a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.
Our customer acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
• Universal Terms of Service Agreement
• Domain Name Registration Agreement
The latest version of these agreements can be found at: [redacted]
In August 2010 our customer purchased a domain name and associated domain name certification for a two-year term. This payment was for the service period ending August 2012.
In August 2012 our customer’s account preferences instructed GoDaddy to renew their services automatically for another two year term and we did so in a good-faith effort to honor our agreements with the customer. This renewal was for the service period ending August 2014.
GoDaddy sent renewal notices prior to the expiration date on:
• May 3, 2012
• June 2, 2012
• July 2, 2012
• July 17, 2012
• July 27, 2012
These notices informed our customer their expiring items would be renewed in accordance with their account settings. Account management is a customer responsibility.
In August 2012; following the renewal of our customer’s products, a member of our Customer Care team had connected with our customer via phone to ensure the renewals were desired. Our customer had acknowledged the renewals.
In August 2014 our customer’s account preferences instructed GoDaddy to renew their services again for another two year term and we did so in a good-faith effort to honor our agreements with the customer.
GoDaddy sent renewal notices prior to the expiration date on:
• May 3, 2014
• June 2, 2014
• July 2, 2014
• July 17, 2014
• July 27, 2014
These notices informed our customer their expiring items would be renewed in accordance with their account settings.
Go Daddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within both agreements referenced above.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
Our customer has processed a charge back with the credit card's issuing bank. Per our Terms of Service, the associated product was removed from our customer’s account and the applicable funds have been returned to the credit card in question.
There are currently no active products or payment methods remaining in our customer’s account.
Education:
For future reference, our Customer Care teams are available 24/7 at ###-###-#### or by visiting [redacted] to assist with any aspect of a GoDaddy account, including product renewals. Our customer may have also managed their products by following the instructions listed in the articles below:
Canceling Products -
[redacted]
Managing Renewals for Products and Services -
[redacted]
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Best Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
GoDaddy.com
[redacted]
###-###-#### Phone
###-###-#### Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On May 16, 2011, our customer purchased a domain with a Certified domain and...
Protected Registration plans for a five-year term. Our customer also purchased a Website Builder and Email plan for a two-year term in the same transaction. On January 6, 2012, our customer renewed the Email plan and upgraded and renewed their Website Builder for an additional three-year term.On May 16, 2016 GoDaddy was instructed to automatically renew the Website Builder and Email plans for another three-year term, per our customer’s account settings. On May 17, 2016, GoDaddy was instructed to automatically renew the customer’s domain and add-on services for a five-year term, per our customer’s account settings. GoDaddy did so in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices between February 16, 2016, and May 11, 2016 to inform our customer the services would be automatically renewed unless additional action was taken. GoDaddy provides customers with full control over renewal preferences, and customers may, at any time, log into their account and modify their preferences. GoDaddy also sends our customers receipts after each transaction. Our customer did not reach out to GoDaddy’s 24/7 Customer Care teams regarding a refund request until October 13, 2016. Account management is a customer responsibility.RESOLUTION:At this time the orders in question are no longer eligible for a refund per our refund policy. Our customer may find the following support article helpful: [redacted]We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken COffice of the CEO – GoDaddy
Per GoDaddy's legal agreement for the GoDaddy Auction "Terms of Use" that was signed and accepted, it is stated that: "GoDaddy will remit payment of the purchase price, less the applicable commission and fees, to the Seller approximately 20 days after receiving funds from the Buyer, except in the event of a dispute or where the payment is suspected to be fraudulent"This legal agreement clearly states that each transaction is financially separate. After each transaction is concluded, the funds for the transaction will be sent over to the seller, me. Per the legal agreement, GoDaddy will deduct any applicable commission and fees. Any financial error that was done in your accounting department IS NOT my responsibility - and it is definitely NOT an applicable fee or commission that is related to the funds of the second domain-name transaction. On top of that, in the LEGAL AGREEMENT that was mentioned above ("Auctions Membership Agreement" version February 18, 2016), it is stated that: "GoDaddy will not use your funds for its operating expenses or any other corporate purposes, and will not voluntarily make funds available to its creditors in the event of bankruptcy or for any other purpose."This clearly states that GoDaddy WILL NOT use the funds from the transaction for any of its operating expenses. Correcting any financials errors on GoDaddy's end is clearly an operating cost - and therefore - the funds from the domain-name sale CANNOT be legally used to balance any fictitious balance. As stated in the original claim - GoDaddy is illegally withholding my financial proceeds from the sale of the domain-name. Once again, I DEMAND that GoDaddy will release the proceeds from the domain-name sale.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 6, 2017, our customer purchased GoDaddy’s GoCentral Business Plus...
service for a 3three year term during a call with our cCustomer cCare center. On March 18, 2017, our customer contacted our cCustomer Ccare center to request a refund of their GoCentral Business Plus plan.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a onetimeone-time exception to GoDaddy’s Refund policy we will provide a refund for the time remaining on this service upon its cancellation. If our customer wishes to take advantage of this offer they can reach out to this office directly via email at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following...
agreements upon conducting business with GoDaddy:
· Domain Name Registration Agreement
· Website Builder Service Agreement
The latest version of these agreements can be found at: [redacted]
We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.
In May 2014 the complainant made several calls to our support teams to discuss the options available to them, in terms of features and pricing, regarding the difference in renewing their current products or purchasing new services. During these interactions the complainant was provided accurate information as to what each plan offered, the pricing and recommendations for new services.
Our customer care team did provide information regarding our Professional Web Design service which provides a much more robust offering then our Website Builder plans. Our Website Builder plans empower our customers, allowing them to build their sites on their own.
On May 30, 2014 the complainant decided to purchase the Website Builder Personal plan online.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
The complainant purchased a new Personal Website Builder plan. This plan has limited features compared to our Business and Business Plus plans. As a good faith offering, we would be glad to provide an upgrade to our Website Builder Business plan free of charge for the remaining months of the complainant’s current Website Builder plan. If the complainant would like us to make the upgrade, they can email us with the request at [redacted] or call us at ###-###-####. Our office does not provide technical support.
Education:
1) The complainant may find this GoDaddy Training Hub page on Website Builder useful: [redacted]
2) The complainant can visit [redacted].com and search to confirm that their site is indexed/listed. We can confirm it has been indexed/listed but cannot guarantee ranking. To do this the complainant? should perform a
[redacted] search as follows by typing "site:domainname.com" replacing domainname.com with their own domain used with Website Builder, not including the quotation marks ".
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Best Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
[redacted]
[redacted]
###-###-#### Phone
###-###-#### Fax
This email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.
Thank you for the opportunity to address the additional concerns presented by the complainant. Our office has connected with the complainant via phone, and have been able to locate and refund the charges in question. We appreciate the complainant’s patience and understanding, and believe their concerns to be resolved.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy