Thank you for the opportunity to address our customer’s additional concerns. As stated in our office's previous response to our customer's multiple complaints, all products currently in our customer's account that have not been canceled are either active and in use, or not refund-eligible.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not cancel products from customer accounts on a customer's behalf. Account management, including cancellation of unwanted items, is a customer responsibility. Our customer may be able to cancel the protected registration and domains directly from within their account. If they are unable to remove the protected registration themselves, they can file a claim at cancelpr.com to have the protection removed. Refunds in the amount of $2721.27 have been provided to our customer and as stated multiple times, no further refunds are available, as the remaining products are still active and have not been canceled, and as such are no longer refund-eligible.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 30, 2008, our customer purchased a domain name for a one year term via...
online transaction with no help from our Customer Care Center. This domain was purchased during a time when GoDaddy offered free hosting credits with the purchase of a new domain. Our customer activated the hosting credit associated with the domain on January 29, 2014.On December 30, 2016, the domain name in question came due for renewal. Per our customers account preferences, GoDaddy was instructed not to automatically renew this domain.GoDaddy sent five renewal notices prior to the domains expiration date between October 1, 2016 and December 25, 2016. These notices informed our customer their expiring domain would not be renewed in accordance with their account settings unless additional action was taken. Our customer was sent failed billing notifications on December 31, 2016, January 4, 2017 and January 11, 2017. Account management is solely a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy attempted to proactively notify our customer of their renewal, and provided 42 days of service to our customer at no cost following expiration. Our customer did not take action and their domain and associated free credits were canceled on February 10, 2017, due to non-payment.Our customer contacted our 24/7 Customer Care Center on February 11, 2017, and was offered a waiver of 50% off the cost of the hosting restoration fee as well as 50% off the purchase price of a new hosting plan. Our customer declined.Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant had provided account access to a third party. To regain access to the account, the complainant was required to provide documents showing ownership of the account. As a business was listed on the associated account, which is an optionalfeature the complainant choose to include, supporting documents were required. Both account management and security are customer responsibilities. While we understand the complainant had frustrations with the process to regain control of the account, we are unable to provide compensation for money owed to a third party. Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted] [redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https[redacted]px.On March 14, 2011, our customer purchased a domain for a 5-year term and a...
Web-Hosting plan for 2-years. On October 23, 2012 our customer renewed their hosting plan for an additional 1-month term.On both July 14, 2013 and July 4, 2015, per our customer’s account preferences, GoDaddy was instructed to automatically renew the hosting plan upon expiration for another 2-year term and did so in a good faith effort to honor its agreements with our customer.On March 15, 2016, per our customer’s account preferences, GoDaddy automatically renewed their domain for a 5-year term and honored its agreements. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.GoDaddy proactively sent multiple renewal notices prior to each renewal transaction that informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Furthermore, GoDaddy sent order confirmations containing itemized details following each transaction. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On December 19, 2016 our customer contacted our support teams and was properly notified the renewal transactions in question are beyond refund eligibility. GoDaddy’s Refund Policy is publicly available at http://x.co/refund.We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals. Account management is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response. Ultimately it is a customer’s responsibility to renew their products in a timely manner and maintain backups of their website. Contrary to our customer’s understanding we have confirmed that they were aware of the upcoming expiration of their hosting plan when they renewed it for an additional month on July 11, 2016, for the period ending August 2, 2016. Additionally, failed billing notifications were sent via email on August 19, 2016 and August 29, 2016. Our customer acknowledged their receipt during a call to our customer care center on November 11, 2016. We also have no record for transactions dated July 21, 2016. We do have records for two transactions dated July 11, 2016 to which our customer may be referring. The first for $151.94 was for a separate hosting plan and has since been refunded. The second for $10.56 was for the one month renewal of the hosting plan in question. These transactions do not impact our response. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, at no time during the August 29, 2016 interaction our customer had with our Customer Care team was a refund or credit for unused services discussed. Our customer has been properly advised the web hosting services in question are beyond refund eligibility. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 26, 2014 our customer purchased GoDaddy's Online Bookkeeping service for a one-year term via online transaction. Online Bookkeeping is a product that imports and organizes customers’ business accounts together and generates income and expense reports. On January 26, 2015 and January 26, 2016 respectively, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service for respective one-year terms did so in a good faith effort to honor its agreements with the customer.GoDaddy sent a notice prior to the expiration on January 16, 2016. This notice informed our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. On March 25, 2016, our customer cancelled the Online Bookkeeping, called GoDaddy’s customer care team to request a refund, and was informed the product was not refund-eligible.RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As a goodwill gesture we have refunded the unused months ($99.90) as In-Store Credit available for future purchases with GoDaddy. Future refunds will be provided in accordance with GoDaddy’s refund policy.Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O[redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxIn regards to the complainant’s concerns unwanted email messages, they registered a domain name on August 16, 2015 during an online transaction. Prior to completing the purchase, the complainant was provided the option to add private registration services to the domain name. Go Daddy offers private registration services as an add-on service for select domain names via an affiliate company, Domains by Proxy. This service masks the registration information required by ICANN and replaces it with Domains by Proxy’s information.The Internet Corporation of Assigned Names and Numbers (ICANN) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation and expiration dates, and other information in the WHOIS listing. It appears the complainant’s information may have been gathered from the WHOIS listing for their domain name.In regards to the complainants hosting concerns, on June 26, 2009 they purchased a domain name registration for a one-year term during an online transaction. The complainant was provided a free shared hosting plan to use with their domain name registration. From time to time a company must make the difficult decision to cease (End-of-life or EOL) a particular product or service to improve and offer next generation products for customers. As a service provider one of GoDaddy's goals is ensuring our customers have the best platforms aligned with the latest technology to help their online ventures be successful.On May 12, 2015, an email notification was sent to the complainant advising their hosting plan would be retired. The notice included instructions they may use to migrate their website content to a new hosting plan. The notice also indicated the hosting plan that was utilized by the complainant would be suspended on July 14 2015. This suspension was the last step in the End-of-Life process of the hosting plan. Prior to the cancellation of the service, GoDaddy provided an additional twenty days after the initial suspension to allow the complainant to migrate their website content to a new hosting plan.When a hosting account is cancelled, GoDaddy may retain the data for a limited time. The content is not stored in the complainant’s account but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposes. Per our terms of service (to which the complainant agreed), it is the complainant’s responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We have connected with the complainant and provided them with a Windows Hosting plan for a one-year term at no cost. Additionally, we are working with our data recovery teams to attempt to recover the site. EDUCATION:The complainant may find the following articles from our help center useful:Migrating Windows Classic accounts: FrontPage & Access end of support: https://www.godaddy.com/help/migrating-windows-classic-accounts-frontpage-and-ac...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,
[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy has issued a refund to our customer for the time remaining on their hosting plan, which was canceled on May 22, 2017.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 3, 2014, our customer contacted GoDaddy by phone and purchased a domain name...
with optional privacy service for three years.On June 3, 2017, our customer's agreed and purchased term of domain registration ended without the domain being renewed. GoDaddy sent renewal notices prior to the expiration date on:• May 4, 2017• May 19, 2017• May 29, 2017On June 9, 2017, our customer contacted GoDaddy via chat and was advised the cost to renew the domain included privacy fees. Our customer declined to renew the domain at that time. At the time of this interaction, the domain was renewable at the standard rate.On June 23, 2017, our customer contacted GoDaddy via chat to renew the domain without privacy. Our customer was advised the domain was in a redemption status and there would be an additional fee to recover the domain, which they declined to pay.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy customers can cancel private registration from within their account and must do so prior to the expiration date in order to renew without privacy. Our customer did not cancel the privacy service, nor did they contact our staff prior to the expiration date to let us know they were having trouble cancelling private registration.To recover the domain, our customer will need to pay the required fees, including the $80 redemption fee. Otherwise, they may register the domain again once the registry releases it back to the general public, however it is not guaranteed our customer would be able to re-register the domain.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 8, 2015 our customer registered the domain name in question for a one-year term via online transaction. This is for the period ending January 8, 2016. On January 9, 2016; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and attempted to do so in a good faith effort to honor its agreements and the customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to the customer. GoDaddy sent renewal notices prior to expiration on:• December 9, 2015• January 3, 2016 GoDaddy also sent notices after expiration on:• January 9, 2016• January 13, 2016• January 20, 2016 These notices informed the customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility. After expiration, GoDaddy (at our own expense) provided a 42 day grace period for our customer to renew or redeem their domain. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The domain correctly followed the normal expiration life-cycle, was canceled due to non-payment, and has since been acquired by another party. That party has elected to list the domain for sale. GoDaddy is unable to return the domain name to our customer. They may wish to contact the current registrant directly and discuss any options for re-acquiring the domain name.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. The Protected Registration service our customer elected to add to their domain name at the time of purchase has functioned as advertised, keeping the domain name from expiring and being canceled without following the outlined cancellation process. Our customer was informed on October 1, 2017 of the process to cancel Protected Registration and was additionally instructed to contact us 72 hours after adding 2-step authentication to finalize the process in removing Protected Registration. Our customer chose to not follow those steps and as such the domain name renewed.Following our previous response, our customer has accessed their GoDaddy account and cancelled the Protected Registration from their domain name and GoDaddy has issued a refund for the renewal cost of the Protected Registration. Again, the domain name is no longer refund eligible.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 26, 2015, our customer contacted our support staff for help with their hosting service, speaking with multiple support agents. During one of these conversations, our customer agreed to upgrade their shared hosting service to our Ultimate plan. The plan they upgraded from was a free version of our Deluxe level plan.After learning that all resources are not unlimited for the Ultimate plan, our customer contacted support staff on November 1, 2015 and expressed their desire to switch back to their previous plan. A service ticket was generated to fulfill their request.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Working with the customer, GoDaddy has restored their content to the Deluxe plan currently active within their account. The Ultimate plan has been canceled and a full refund has been issued for the transaction to upgrade to the Ultimate plan.Education:The customer might find the following articles useful.RESOURCE LIMITShttps://www.godaddy.com/help/resource-limits-12001HOW DO EACH OF CPANEL'S RESOURCES AFFECT MY SITE?https://www.godaddy.com/help/how-do-each-of-cpanels-resources-affect-my-sit...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
I called a few times and was waiting on hold for a long time and no one was able to help mei send a few emails and got no reply as we speak now my site is still down and the ftp is closet this is not the way you should deal with a costumer that haves by you about 100 domains
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On December 16, 2014, our customer purchased the domain name in question for a...
one-year term via online transaction. During this transaction, they opted to add Protected Registration, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. The steps to cancel Protected Registration are found at: [redacted]The domain in question has renewed on a yearly basis.On December 7, 2016, our customer contacted GoDaddy’s customer care to renew a number of domain names, and also to cancel the domain in question. Our customer care also discussed the process required to cancel, and informed our customer of the timeframe to do so. This action was not taken until January 9, 2017.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As our customer’s domain was canceled with 45 days of the automatic renewal, they were provided a refund in accordance with GoDaddy’s refund policy. The Protected Registration bundle was no longer refund-eligible at that time.GoDaddy’s refund policy is available at: [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 1, 2015 our customer appears to have inadvertently canceled two domain name registrations from within their GoDaddy account while managing another domain name. Upon cancellation of the domain names, an email was sent to our customer as notification, instructing them to contact our customer care teams if the cancellation was not intended. On October 20, 2015 our customer contacted our customer care teams to inquire when another domain name extension will become available. It was at that time the cancellation of the two domain names in question were discussed. Due to the amount of time that had passed since the cancellation occurred, the domain names had entered the Registry Redemption period. As such, each domain name required an $80 redemption fee, plus standard renewal fees to be paid if the customer chose to recover. GoDaddy cannot absorb registration fees due a customer’s lack of action. However, as a one-time exception and gesture of goodwill, an offer to reduce the Redemption Fee to $40 per domain name was provided. Our customer declined the offer and chose not to redeem the domain names.While we make a best effort to partner in our customer's success the customer must also be responsible for their actions or lack thereof. Account management is a customer responsibility. The two domain name registrations in question followed their standard life-cycle, were released to the registry, and became available for purchase as new registrations.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office connected directly with our customer by phone to discuss their concerns. During this conversation, our customer chose to register one of the domain names in question for a two-year term.Our Customer Care team is available at 480-505-8877 or by chat by visiting Support.GoDaddy.com should our customer require further assistance with the management of their domain name. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On October 7, 2017, our customer purchased a one-year membership for GoDaddy’s...
Auctions site for $4.99. GoDaddy’s Auctions site is a service provided to facilitate the buying and selling of currently registered domain names between customers. Shortly after purchasing an Auctions membership, our customer attempted to list a domain name for sale in a 7-day auction, at an additional charge of $9.99. Both of these transactions were processed via online transaction, without GoDaddy’s assistance.As part of the Auctions Membership Agreement our customers acknowledge and agree to, they acknowledge that the domains they are listing do not infringe on intellectual property rights of others. Our customer was informed that the domain name they were attempting to list for auction was not eligible, due to potential trademark concerns. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has since connected with our support teams, and has been provided a full refund as a one-time exception to our Refund Policy, found at: [redacted]. Future refunds will be provided in accordance with the Refund Policy. While we certainly understand that potential infringement may have not been intentional on our customer’s part, GoDaddy encourages its customers to carefully perform their own due diligence prior to registering a domain to ensure it does not infringe upon the intellectual property rights of others. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 3, 2016, our customer purchased a Managed WordPress hosting plan for a...
three-year term over the phone with a representative. On April 3, 2016, our customer connected with our 24/7 Customer Care Center with concerns pertaining to orders not showing within a third party shopping cart software. Our customer was correctly educated and directed to the third party for assistance with plugin issues.On November 21, 2016, our customer reached out with regard to an unexpected technical issue being addressed by our server administrators. Our teams worked quickly to resolve the issue and minimize any impact to our customer. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer’s website encountered issues related to third party software and plugins being used. These issues were not related to the functionality of the hosting platform. Instead of working with our hosting teams to resolve these concerns, our customer chose to cancel the services in question. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Per our publicly posted refund policy the hosting plan in question is not eligible for refund. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We have as of yet to receive a call from Godaddy addressing our MANY complaints. Our complaints were expressed on [redacted] and their social media customer service promptly removed and blocked our public correspondence. We believe this to be due to the high responses that we received from potential businesses which viewed the comments and asked for details i.e. our recorded calls, emails, and other posts made to Godaddy. We have 3 employees that communicated to them via [redacted] because direct emails to multiple supervisors went UNANSWERED. These emails are available and will be posted, along with the social media screenshots that were deleted, if we proceed in posting our public complaint website. We manage over 113 individual Godaddy business accounts and because of GoDaddy's blatant disregard to us as customers and the amount of money and time it has cost us in trying to resolve this matter, we will move forward publicly as we best know how in advising other companies from using them. Their response here claiming their inability to research this matter is just another way in which they try to get customers to conform or drop their quest in receiving the service that has been contracted. Since this response is supposed to be coming from the CEO's office, I can only imagine, and hope that they can very easily pull our account up by our email domain name, my name number, etc. (their [redacted] rep finally admitted that publicly and was able to do so and he was not representing the corporate office, but since I am going to provide them with every tool they need - except getting bounced around their call center that chooses not to provide proper management assistance and which we have to spend 20 minutes explaining ourselves each time - since they do not seem to keep accurate notes) I will humor the response and provide our account number [redacted]
Regards,
[redacted]
GoDaddy has failed to acknowledge that when they contacted me for renewal I informed them that I didn't not wish to renew. For the last few years, I have used Go Daddy without any problems. I recommended their services to friends and family. I always thanked every representative for their outstanding customer service they provide. I believe that them handling this matter in this way is immoral and unlike them. I feel as though I've been scammed by a company that I used to strive to be like with my business. Unfortunately, I lost my business due to the hard times and that's the only reason why I discontinued my services with go daddy. If this is how GoDaddy would like to end this matter and not even compromise so be it. Truthfully, it's disappointing to see businesses conducting themselves this way. I feel like I was just taken advantage of by a company I always looked forward to working with in the past.
Thank you for the opportunity to address our customer’s additional concerns. As stated in our office's previous response to our customer's multiple complaints, all products currently in our customer's account that have not been canceled are either active and in use, or not refund-eligible.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not cancel products from customer accounts on a customer's behalf. Account management, including cancellation of unwanted items, is a customer responsibility. Our customer may be able to cancel the protected registration and domains directly from within their account. If they are unable to remove the protected registration themselves, they can file a claim at cancelpr.com to have the protection removed. Refunds in the amount of $2721.27 have been provided to our customer and as stated multiple times, no further refunds are available, as the remaining products are still active and have not been canceled, and as such are no longer refund-eligible.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 30, 2008, our customer purchased a domain name for a one year term via...
online transaction with no help from our Customer Care Center. This domain was purchased during a time when GoDaddy offered free hosting credits with the purchase of a new domain. Our customer activated the hosting credit associated with the domain on January 29, 2014.On December 30, 2016, the domain name in question came due for renewal. Per our customers account preferences, GoDaddy was instructed not to automatically renew this domain.GoDaddy sent five renewal notices prior to the domains expiration date between October 1, 2016 and December 25, 2016. These notices informed our customer their expiring domain would not be renewed in accordance with their account settings unless additional action was taken. Our customer was sent failed billing notifications on December 31, 2016, January 4, 2017 and January 11, 2017. Account management is solely a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy attempted to proactively notify our customer of their renewal, and provided 42 days of service to our customer at no cost following expiration. Our customer did not take action and their domain and associated free credits were canceled on February 10, 2017, due to non-payment.Our customer contacted our 24/7 Customer Care Center on February 11, 2017, and was offered a waiver of 50% off the cost of the hosting restoration fee as well as 50% off the purchase price of a new hosting plan. Our customer declined.Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant had provided account access to a third party. To regain access to the account, the complainant was required to provide documents showing ownership of the account. As a business was listed on the associated account, which is an optionalfeature the complainant choose to include, supporting documents were required. Both account management and security are customer responsibilities. While we understand the complainant had frustrations with the process to regain control of the account, we are unable to provide compensation for money owed to a third party. Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted] [redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https[redacted]px.On March 14, 2011, our customer purchased a domain for a 5-year term and a...
Web-Hosting plan for 2-years. On October 23, 2012 our customer renewed their hosting plan for an additional 1-month term.On both July 14, 2013 and July 4, 2015, per our customer’s account preferences, GoDaddy was instructed to automatically renew the hosting plan upon expiration for another 2-year term and did so in a good faith effort to honor its agreements with our customer.On March 15, 2016, per our customer’s account preferences, GoDaddy automatically renewed their domain for a 5-year term and honored its agreements. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.GoDaddy proactively sent multiple renewal notices prior to each renewal transaction that informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Furthermore, GoDaddy sent order confirmations containing itemized details following each transaction. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On December 19, 2016 our customer contacted our support teams and was properly notified the renewal transactions in question are beyond refund eligibility. GoDaddy’s Refund Policy is publicly available at http://x.co/refund.We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals. Account management is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response. Ultimately it is a customer’s responsibility to renew their products in a timely manner and maintain backups of their website. Contrary to our customer’s understanding we have confirmed that they were aware of the upcoming expiration of their hosting plan when they renewed it for an additional month on July 11, 2016, for the period ending August 2, 2016. Additionally, failed billing notifications were sent via email on August 19, 2016 and August 29, 2016. Our customer acknowledged their receipt during a call to our customer care center on November 11, 2016. We also have no record for transactions dated July 21, 2016. We do have records for two transactions dated July 11, 2016 to which our customer may be referring. The first for $151.94 was for a separate hosting plan and has since been refunded. The second for $10.56 was for the one month renewal of the hosting plan in question. These transactions do not impact our response. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, at no time during the August 29, 2016 interaction our customer had with our Customer Care team was a refund or credit for unused services discussed. Our customer has been properly advised the web hosting services in question are beyond refund eligibility. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 26, 2014 our customer purchased GoDaddy's Online Bookkeeping service for a one-year term via online transaction. Online Bookkeeping is a product that imports and organizes customers’ business accounts together and generates income and expense reports. On January 26, 2015 and January 26, 2016 respectively, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service for respective one-year terms did so in a good faith effort to honor its agreements with the customer.GoDaddy sent a notice prior to the expiration on January 16, 2016. This notice informed our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. On March 25, 2016, our customer cancelled the Online Bookkeeping, called GoDaddy’s customer care team to request a refund, and was informed the product was not refund-eligible.RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As a goodwill gesture we have refunded the unused months ($99.90) as In-Store Credit available for future purchases with GoDaddy. Future refunds will be provided in accordance with GoDaddy’s refund policy.Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O[redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxIn regards to the complainant’s concerns unwanted email messages, they registered a domain name on August 16, 2015 during an online transaction. Prior to completing the purchase, the complainant was provided the option to add private registration services to the domain name. Go Daddy offers private registration services as an add-on service for select domain names via an affiliate company, Domains by Proxy. This service masks the registration information required by ICANN and replaces it with Domains by Proxy’s information.The Internet Corporation of Assigned Names and Numbers (ICANN) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation and expiration dates, and other information in the WHOIS listing. It appears the complainant’s information may have been gathered from the WHOIS listing for their domain name.In regards to the complainants hosting concerns, on June 26, 2009 they purchased a domain name registration for a one-year term during an online transaction. The complainant was provided a free shared hosting plan to use with their domain name registration. From time to time a company must make the difficult decision to cease (End-of-life or EOL) a particular product or service to improve and offer next generation products for customers. As a service provider one of GoDaddy's goals is ensuring our customers have the best platforms aligned with the latest technology to help their online ventures be successful.On May 12, 2015, an email notification was sent to the complainant advising their hosting plan would be retired. The notice included instructions they may use to migrate their website content to a new hosting plan. The notice also indicated the hosting plan that was utilized by the complainant would be suspended on July 14 2015. This suspension was the last step in the End-of-Life process of the hosting plan. Prior to the cancellation of the service, GoDaddy provided an additional twenty days after the initial suspension to allow the complainant to migrate their website content to a new hosting plan.When a hosting account is cancelled, GoDaddy may retain the data for a limited time. The content is not stored in the complainant’s account but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposes. Per our terms of service (to which the complainant agreed), it is the complainant’s responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We have connected with the complainant and provided them with a Windows Hosting plan for a one-year term at no cost. Additionally, we are working with our data recovery teams to attempt to recover the site. EDUCATION:The complainant may find the following articles from our help center useful:Migrating Windows Classic accounts: FrontPage & Access end of support: https://www.godaddy.com/help/migrating-windows-classic-accounts-frontpage-and-ac...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,
[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy has issued a refund to our customer for the time remaining on their hosting plan, which was canceled on May 22, 2017.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 3, 2014, our customer contacted GoDaddy by phone and purchased a domain name...
with optional privacy service for three years.On June 3, 2017, our customer's agreed and purchased term of domain registration ended without the domain being renewed. GoDaddy sent renewal notices prior to the expiration date on:• May 4, 2017• May 19, 2017• May 29, 2017On June 9, 2017, our customer contacted GoDaddy via chat and was advised the cost to renew the domain included privacy fees. Our customer declined to renew the domain at that time. At the time of this interaction, the domain was renewable at the standard rate.On June 23, 2017, our customer contacted GoDaddy via chat to renew the domain without privacy. Our customer was advised the domain was in a redemption status and there would be an additional fee to recover the domain, which they declined to pay.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy customers can cancel private registration from within their account and must do so prior to the expiration date in order to renew without privacy. Our customer did not cancel the privacy service, nor did they contact our staff prior to the expiration date to let us know they were having trouble cancelling private registration.To recover the domain, our customer will need to pay the required fees, including the $80 redemption fee. Otherwise, they may register the domain again once the registry releases it back to the general public, however it is not guaranteed our customer would be able to re-register the domain.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 8, 2015 our customer registered the domain name in question for a one-year term via online transaction. This is for the period ending January 8, 2016. On January 9, 2016; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and attempted to do so in a good faith effort to honor its agreements and the customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to the customer. GoDaddy sent renewal notices prior to expiration on:• December 9, 2015• January 3, 2016 GoDaddy also sent notices after expiration on:• January 9, 2016• January 13, 2016• January 20, 2016 These notices informed the customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility. After expiration, GoDaddy (at our own expense) provided a 42 day grace period for our customer to renew or redeem their domain. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The domain correctly followed the normal expiration life-cycle, was canceled due to non-payment, and has since been acquired by another party. That party has elected to list the domain for sale. GoDaddy is unable to return the domain name to our customer. They may wish to contact the current registrant directly and discuss any options for re-acquiring the domain name.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. The Protected Registration service our customer elected to add to their domain name at the time of purchase has functioned as advertised, keeping the domain name from expiring and being canceled without following the outlined cancellation process. Our customer was informed on October 1, 2017 of the process to cancel Protected Registration and was additionally instructed to contact us 72 hours after adding 2-step authentication to finalize the process in removing Protected Registration. Our customer chose to not follow those steps and as such the domain name renewed.Following our previous response, our customer has accessed their GoDaddy account and cancelled the Protected Registration from their domain name and GoDaddy has issued a refund for the renewal cost of the Protected Registration. Again, the domain name is no longer refund eligible.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 26, 2015, our customer contacted our support staff for help with their hosting service, speaking with multiple support agents. During one of these conversations, our customer agreed to upgrade their shared hosting service to our Ultimate plan. The plan they upgraded from was a free version of our Deluxe level plan.After learning that all resources are not unlimited for the Ultimate plan, our customer contacted support staff on November 1, 2015 and expressed their desire to switch back to their previous plan. A service ticket was generated to fulfill their request.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Working with the customer, GoDaddy has restored their content to the Deluxe plan currently active within their account. The Ultimate plan has been canceled and a full refund has been issued for the transaction to upgrade to the Ultimate plan.Education:The customer might find the following articles useful.RESOURCE LIMITShttps://www.godaddy.com/help/resource-limits-12001HOW DO EACH OF CPANEL'S RESOURCES AFFECT MY SITE?https://www.godaddy.com/help/how-do-each-of-cpanels-resources-affect-my-sit...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
I called a few times and was waiting on hold for a long time and no one was able to help mei send a few emails and got no reply as we speak now my site is still down and the ftp is closet this is not the way you should deal with a costumer that haves by you about 100 domains
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On December 16, 2014, our customer purchased the domain name in question for a...
one-year term via online transaction. During this transaction, they opted to add Protected Registration, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. The steps to cancel Protected Registration are found at: [redacted]The domain in question has renewed on a yearly basis.On December 7, 2016, our customer contacted GoDaddy’s customer care to renew a number of domain names, and also to cancel the domain in question. Our customer care also discussed the process required to cancel, and informed our customer of the timeframe to do so. This action was not taken until January 9, 2017.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As our customer’s domain was canceled with 45 days of the automatic renewal, they were provided a refund in accordance with GoDaddy’s refund policy. The Protected Registration bundle was no longer refund-eligible at that time.GoDaddy’s refund policy is available at: [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 1, 2015 our customer appears to have inadvertently canceled two domain name registrations from within their GoDaddy account while managing another domain name. Upon cancellation of the domain names, an email was sent to our customer as notification, instructing them to contact our customer care teams if the cancellation was not intended. On October 20, 2015 our customer contacted our customer care teams to inquire when another domain name extension will become available. It was at that time the cancellation of the two domain names in question were discussed. Due to the amount of time that had passed since the cancellation occurred, the domain names had entered the Registry Redemption period. As such, each domain name required an $80 redemption fee, plus standard renewal fees to be paid if the customer chose to recover. GoDaddy cannot absorb registration fees due a customer’s lack of action. However, as a one-time exception and gesture of goodwill, an offer to reduce the Redemption Fee to $40 per domain name was provided. Our customer declined the offer and chose not to redeem the domain names.While we make a best effort to partner in our customer's success the customer must also be responsible for their actions or lack thereof. Account management is a customer responsibility. The two domain name registrations in question followed their standard life-cycle, were released to the registry, and became available for purchase as new registrations.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office connected directly with our customer by phone to discuss their concerns. During this conversation, our customer chose to register one of the domain names in question for a two-year term.Our Customer Care team is available at 480-505-8877 or by chat by visiting Support.GoDaddy.com should our customer require further assistance with the management of their domain name. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On October 7, 2017, our customer purchased a one-year membership for GoDaddy’s...
Auctions site for $4.99. GoDaddy’s Auctions site is a service provided to facilitate the buying and selling of currently registered domain names between customers. Shortly after purchasing an Auctions membership, our customer attempted to list a domain name for sale in a 7-day auction, at an additional charge of $9.99. Both of these transactions were processed via online transaction, without GoDaddy’s assistance.As part of the Auctions Membership Agreement our customers acknowledge and agree to, they acknowledge that the domains they are listing do not infringe on intellectual property rights of others. Our customer was informed that the domain name they were attempting to list for auction was not eligible, due to potential trademark concerns. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has since connected with our support teams, and has been provided a full refund as a one-time exception to our Refund Policy, found at: [redacted]. Future refunds will be provided in accordance with the Refund Policy. While we certainly understand that potential infringement may have not been intentional on our customer’s part, GoDaddy encourages its customers to carefully perform their own due diligence prior to registering a domain to ensure it does not infringe upon the intellectual property rights of others. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 3, 2016, our customer purchased a Managed WordPress hosting plan for a...
three-year term over the phone with a representative. On April 3, 2016, our customer connected with our 24/7 Customer Care Center with concerns pertaining to orders not showing within a third party shopping cart software. Our customer was correctly educated and directed to the third party for assistance with plugin issues.On November 21, 2016, our customer reached out with regard to an unexpected technical issue being addressed by our server administrators. Our teams worked quickly to resolve the issue and minimize any impact to our customer. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer’s website encountered issues related to third party software and plugins being used. These issues were not related to the functionality of the hosting platform. Instead of working with our hosting teams to resolve these concerns, our customer chose to cancel the services in question. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Per our publicly posted refund policy the hosting plan in question is not eligible for refund. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We have as of yet to receive a call from Godaddy addressing our MANY complaints. Our complaints were expressed on [redacted] and their social media customer service promptly removed and blocked our public correspondence. We believe this to be due to the high responses that we received from potential businesses which viewed the comments and asked for details i.e. our recorded calls, emails, and other posts made to Godaddy. We have 3 employees that communicated to them via [redacted] because direct emails to multiple supervisors went UNANSWERED. These emails are available and will be posted, along with the social media screenshots that were deleted, if we proceed in posting our public complaint website. We manage over 113 individual Godaddy business accounts and because of GoDaddy's blatant disregard to us as customers and the amount of money and time it has cost us in trying to resolve this matter, we will move forward publicly as we best know how in advising other companies from using them. Their response here claiming their inability to research this matter is just another way in which they try to get customers to conform or drop their quest in receiving the service that has been contracted. Since this response is supposed to be coming from the CEO's office, I can only imagine, and hope that they can very easily pull our account up by our email domain name, my name number, etc. (their [redacted] rep finally admitted that publicly and was able to do so and he was not representing the corporate office, but since I am going to provide them with every tool they need - except getting bounced around their call center that chooses not to provide proper management assistance and which we have to spend 20 minutes explaining ourselves each time - since they do not seem to keep accurate notes) I will humor the response and provide our account number [redacted]
Regards,
[redacted]
GoDaddy has failed to acknowledge that when they contacted me for renewal I informed them that I didn't not wish to renew. For the last few years, I have used Go Daddy without any problems. I recommended their services to friends and family. I always thanked every representative for their outstanding customer service they provide. I believe that them handling this matter in this way is immoral and unlike them. I feel as though I've been scammed by a company that I used to strive to be like with my business. Unfortunately, I lost my business due to the hard times and that's the only reason why I discontinued my services with go daddy. If this is how GoDaddy would like to end this matter and not even compromise so be it. Truthfully, it's disappointing to see businesses conducting themselves this way. I feel like I was just taken advantage of by a company I always looked forward to working with in the past.