Dear Marie,Revdex.comSub : Complaint No. [redacted].Thank you very much for kind, immediate response to my on going efforts to resolve the issue.Your name and email ID is given to me by Revdex.com as you shall be my Conciliation & Engagement specialist. I am pleased to have you to handle and take care of my genuine case. Please go in to details on [redacted] mode of operation to lure customer like me at lower pricing first and finally come up with higher charges. My website was for a charitable purpose , so instead of .com I had chosen .org and whatever options were there with that cost were selected or omitted .But when I received the renewal it was shocking high. IF that was the cost in the beginning $ 187.50 (just to be nearly exact of what they have charged) I wouldn't have begun with in the first instance. I don't understand how they gone up at the time of renewal. There was no changes made after we had finished the web site.So, no question of additional charges. If there was nay additional charges, I would have decided to select those options or reject.and that hat was not the case. The initial price was OK and I thought I would continue with that.I urge you to please go in details and see that other people won't become victims like me.Once again , thank you very much and taking up my case with [redacted] very strongly. I am sure the truth will come out and their bad motive/s will be exposed.Thanking you very much.Very truly,[redacted]
[redacted]Case No : [redacted]
The response has inaccuracies and I am requesting a full refund along with copies of all recorded phone conversations due to I specifically requested to cancel the services and to remove my number from the soliciting list. I have not accessed any services since last year. I have no user names or passwords to access go daddy so the request to go online and cancel is not applicable.
He called my phone to offer me the new service. -The representative did not explain the inconvenient technical complications that this new service for my business. Then there were several errors in their pages. It took a lot of time for my business. contrary to what what he told me. Messages Showed up in Spanish when my business is conducted in English. -That's what business is called cheating for profit. I have been a customer of this company for many years but I have never seen such a dirty practice. Especially for ($100.0) one hundred dollars. Does not have any respect for a customer of so many years. -New customers should know what they can expect from this company. -The best resolution for this case is not the $ 100 but an apology of the officers of this company. -Better training of their representatives.
Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.GoDaddy is aware of these types of text messages being sent. Although this message appears to be coming from...
GoDaddy, it is neither sent nor authorized by GoDaddy. We are working diligently to stop these types of unauthorized text messages.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 7, 2017, our customer activated five separate 30-day trials of GoDaddy’s...
GoCentral website builder. GoCentral is a proprietary, do-it-yourself, template based product for constructing a website. When starting a 30-day free trial, customers must explicitly click on the “Start for Free” button, and during this process, our customers acknowledge and agree to our Universal Terms of Service Agreement in order to proceed.After activating GoCentral trials, there are multiple points in a customer’s account where a customer is notified of the upcoming renewal of these products.On June 7, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.A chargeback was initiated on the products in question on June 13, 2017. This chargeback withdrew payments made to GoDaddy and the products were suspended from the account. If our customer did not initiate this chargeback, they should consult their financial institution for help. If our customer reverses the chargeback with their financial institution, our office will provide a refund for the three non-activated GoCentral products, totaling $539.64, as a one-time exception to our Refund Policy. Future refunds would be provided in accordance with the Refund Policy, found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotTh...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
if I received an email this might be acceptable. I signed up when they would prorate for cancellation.I received no emails, they were undelivered to go daddy.they could have reached my by phone. They did not.I was also charged for three additional items that were not part of myoriginal order with them. Clearly go daddy has taken the low roadand needs to do what is right in this case. I also just opened my statement to find yet another charge from them.
Dear Dispute Resolution Consultant.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 12. 2015 our customer contacted GoDaddy’s Customer Sales and Support team via phone and consolidated multiple domain names in the amount of $311.93. The ability to consolidate .COM and .NET domains is a service GoDaddy offers to our customers as convenience to change the renewal dates from the initial registration date to a selected date. The fee for this convenience is $1.49 per domain ($2.19 for domains with Private Registration), per month adjusted.On March 18, 2015 our customer submitted a charge back through their financial institution, which led to GoDaddy’s repossession of the Domain Names in question. Our customer contacted our customer sales and support to inquire about re-activating the domains and was advised of the $50.00 administrative fee for processing a charge back. Our customer did pay $361.93 which includes the $50.00 and the domains have been re-activated. Contrary to our customers understanding, there was no charge for domain renewals after the consolidation on February 12, 2015. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. At this time, the chargeback has been resolved and the domains were re-activated. As such we feel this matter is resolved. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kind Regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy sent all notices associated with the account and transaction in question to the email address our customer provided within their account settings. GoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as the use of a new email address. Again, account management is a customer responsibility. During our customer’s interaction with our Customer Care team on August 30, 2017, they updated the contact email address.Review of our systems does indicate our customer contacted our Customer Care team on July 19, 2017. However, as they were not able to provide the requested information to locate the transaction in question, it was recommended they contact the appropriate financial institution for additional details and reconnect with our billing team. At no time did GoDaddy recommend our customer dispute the transaction.The transaction in question remains ineligible for refund. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its previous response. GoDaddy’s Trademark and Copyright Department informed our customer of a trademark complaint on May 10, 2017. While GoDaddy sent this notice on this date, we simply have no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it.Again, our customer has since worked with our Trademark & Copyright Department and was able to resolve their trademark issue.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 9, 2016, our customer purchased an Office 365 email plan for one year via...
online order, without the assistance of support staff. GoDaddy has no record of contact with our customer on or around the date of this order.On November 28, 2016, our customer canceled their Office 365 plan and contacted GoDaddy to request a prorated refund. They were correctly advised, per our Refund policy, that the Office 365 plan was no longer eligible for a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.GoDaddy will not be issuing a refund in this case as we are well past the time in which the service was eligible for a refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, all Registrars, including GoDaddy, are required to list all domain name contact information on the public WhoIs. GoDaddy has no control over the gathering of data by third party companies. GoDaddy takes its customers' privacy very seriously. Other than as described in the GoDaddy Privacy Policy, found at https://www.godaddy.com/Agreements/Privacy.aspx, GoDaddy does not provide information to others without our customers' express permission. GoDaddy does not sell lists or aid in the creation of unwanted email or spam.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On March 4, 2016 our customer contacted our support teams after experiencing problems accessing a hosting plan and its associated website. As the problem could not be resolved immediately, it was escalated to advanced teams for further review. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues our customer experienced. The problem was resolved on March 4, 2016. As a goodwill gesture due to the negative experience our customer experienced, we have provided an additional one-month of hosting service at no cost. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On January 7, 2016, our customer purchased a domain name and hosting plan for one year...
terms each via online transaction. On January 7, 2017 and January 8, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent five renewal reminder emails prior to the renewal of the domain name and hosting plan in question. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. There were also order confirmation emails sent after each renewal. Account management is a customer responsibility.Our customer did not contact our 24/7 Customer Care teams until January 7, 2018, when our customer called regarding the automatic renewal of the hosting plan in question. At that time the hosting plan was canceled and a refund issued. Automatic renewal was disabled for the domain name in question. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.In accordance with our publicly located Refund Policy, which can be found at [redacted], the domain name and hosting renewals from 2017 are not eligible for refund. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 13, 2008, the complainant registered the domain name in question for a 5 year term via online transaction. This is for the service period ending November 13, 2013. On August 30, 2013, the complainant manually renewed the domain name in question for a one year term, extending its service period to November 13, 2014. The domain was again subsequently renewed for an additional one year term by the complainant during an interaction with GoDaddy’s customer care center on September 9, 2013, extending the service period to November 13, 2015.On November 14, 2015, GoDaddy was instructed to automatically renew the domain in question per the complainant’s account preferences and did so in a good faith effort to honor its agreements with the complainant. Automatically renewed products renew for the original purchase term.GoDaddy sent renewal notices prior to the expiration date on:• October 14, 2015• November 8, 2015These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As GoDaddy is unable to receive a refund for the purchased time on the complainant's domain name registration we are unable to refund the complainant. To prevent further unwanted renewals, we encourage the complainant to review their account settings and disable any products they do not wish to automatically renew. EDUCATION:Our customer may find the following GoDaddy Help articles useful:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant.
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
GoDaddy Universal Terms of Service Agreement
GoDaddy Hosting Agreement
The latest version of these agreements can be found at: [redacted]
On September 26, 2014 the complaint contacted our Customer Care Center to purchase a Virtual Private Server. They no longer wish to use that server and have requested a refund.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
We contacted the complainant and assisted them in cancelling their product. At this time a a refund to their original payment method was processed as a goodwill offering.
The complainant expressed their satisfaction with this resolution.
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kind regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
[redacted]
[redacted], AZ [redacted]
(480) 505-8828 Phone
(480) 275-3975 Fax
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 16,...
2014 our customer purchased a domain name with Private Registration Services and a Website Builder Business hosting plan for one year each via an online transaction. Per our customer's account preferences, GoDaddy was instructed to automatically renew these products for additional one year terms on March 16, 2015, and March 16, 2016, and did so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility. Our customer reached out to our support teams on March 16, 2016 to have 11 months removed and refunded from their Website Builder product. On April 16, 2016, GoDaddy was instructed to automatically renew the Website Builder Business hosting plan for a one month term and did so in a good faith effort to honor its agreements with our them. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As a one-time exception to GoDaddy’s refund policy, we have refunded our customer’s most recent Website Builder renewal, a total of $10.56. Future refunds will be provided in accordance with GoDaddy’s refund policy. We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals. Account management is a customer responsibility. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards, Ken C[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy’s request to temporarily reset our customer’s password was made in an attempt to connect to the server and determine if it was accessible, not to update permissions. As stated in our original response, Virtual Private Servers are sold with the understanding that customers are responsible for performing any configurations, software installations, disk space allocations (e.g. to email accounts, databases, websites, etc.), and troubleshooting any issues therein. GoDaddy did not compromise our customer’s server, as suggested in their complaint.We want to resolve this amicably and while we will not fully absorb the cost to recover our customer’s data, we will reduce the recovery attempt fee in this case to $79.99. Our ability to recover data is time sensitive as we do not retain backup copies indefinitely. Should our customer wish to accept this offer, they will need to contact our support staff as soon as they are able to.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 13, 2018, our customer purchased a Managed Virtual Private Server plan for...
one month via an online order. Managed Virtual Private Servers (VPS) are sold with the understanding that the client or their web developer are knowledgeable and able to administer their own server. Clients are responsible for performing any configurations, software installations, disk space allocations (e.g. to email accounts, databases, websites, etc.), and troubleshooting any issues therein. Essentially, what our customer does within their VPS, what software they run, etc. is up to them.On February 14, 2018, our customer contacted GoDaddy because they were unable to access the VPS using a particular protocol. Our support staff was unable to duplicate the issue, successfully connecting using the same method our customer was attempting to use. Our customer was advised of a configuration issue we had noticed while reviewing their concerns. As noted above and in our Statement of Support, our customer is responsible for managing the configuration of the VPS.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Our customer has canceled the VPS, and while no longer eligible for a refund, we have refunded the fees they paid for the VPS as a gesture of good faith.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. GoDaddy proactively sent multiple notices to our customer to inform their domain would be renewed in accordance with their account settings unless action was taken. While GoDaddy sent these notices to our customer via email before the service's expiration date and subsequent renewal, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it. If our customer changes their email address we simply have no way of knowing what their new one is unless they inform us by updating their account. Account management is a customer responsibility. Our office has connected with our customer to discuss the options available to reacquire the domain name. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
this is a he said she said situation but the fact is that you guys did not help me when I needed help. You realize that you made a mistake and instead of helping your customers you immediately reject them and don't offer any solution other than blaming it on them when entirely it's your fault. This is a completely unacceptable behavior for such a large company to do to an individual small business. You guys clean that you make up an individual business is successful will you made my business fail. You guys deleted a website that I worked very hard on and you compensated me for one year that sold one issue and then failed to deliver another product. You keep addressing that you help me with the first issue but then you did not help me with the second issue. Now we are looking at the facts and now you're just segueing around the actual problem by telling them what I did wrong and what you did wrong and what you did right. This is unacceptable I need a resolution you guys need to help me with a problem that you created. I will not stop my complete with the Attorney General has been filed and you also be hearing from him. This is unacceptable behavior you guys made a mistake and failed to publish my website properly so for six months my website was down as I was failed to deliver another product. You keep addressing that you help me with the first issue but then you did not help me with the second issue. Now we are looking at the facts and now you're just segueing around the actual problem by telling them what I did wrong and what you did wrong and what you did right. This is unacceptable I need a resolution you guys need to help me with a problem that you created. I will not stop my complete with the Attorney General has been filed and you also be hearing from him. This is unacceptable behavior you guys made a mistake and failed to publish my website properly so for six months my website was down as I was paying for it
Dear Marie,Revdex.comSub : Complaint No. [redacted].Thank you very much for kind, immediate response to my on going efforts to resolve the issue.Your name and email ID is given to me by Revdex.com as you shall be my Conciliation & Engagement specialist. I am pleased to have you to handle and take care of my genuine case. Please go in to details on [redacted] mode of operation to lure customer like me at lower pricing first and finally come up with higher charges. My website was for a charitable purpose , so instead of .com I had chosen .org and whatever options were there with that cost were selected or omitted .But when I received the renewal it was shocking high. IF that was the cost in the beginning $ 187.50 (just to be nearly exact of what they have charged) I wouldn't have begun with in the first instance. I don't understand how they gone up at the time of renewal. There was no changes made after we had finished the web site.So, no question of additional charges. If there was nay additional charges, I would have decided to select those options or reject.and that hat was not the case. The initial price was OK and I thought I would continue with that.I urge you to please go in details and see that other people won't become victims like me.Once again , thank you very much and taking up my case with [redacted] very strongly. I am sure the truth will come out and their bad motive/s will be exposed.Thanking you very much.Very truly,[redacted]
[redacted]Case No : [redacted]
The response has inaccuracies and I am requesting a full refund along with copies of all recorded phone conversations due to I specifically requested to cancel the services and to remove my number from the soliciting list. I have not accessed any services since last year. I have no user names or passwords to access go daddy so the request to go online and cancel is not applicable.
He called my phone to offer me the new service. -The representative did not explain the inconvenient technical complications that this new service for my business. Then there were several errors in their pages. It took a lot of time for my business. contrary to what what he told me. Messages Showed up in Spanish when my business is conducted in English. -That's what business is called cheating for profit. I have been a customer of this company for many years but I have never seen such a dirty practice. Especially for ($100.0) one hundred dollars. Does not have any respect for a customer of so many years. -New customers should know what they can expect from this company. -The best resolution for this case is not the $ 100 but an apology of the officers of this company. -Better training of their representatives.
Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.GoDaddy is aware of these types of text messages being sent. Although this message appears to be coming from...
GoDaddy, it is neither sent nor authorized by GoDaddy. We are working diligently to stop these types of unauthorized text messages.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 7, 2017, our customer activated five separate 30-day trials of GoDaddy’s...
GoCentral website builder. GoCentral is a proprietary, do-it-yourself, template based product for constructing a website. When starting a 30-day free trial, customers must explicitly click on the “Start for Free” button, and during this process, our customers acknowledge and agree to our Universal Terms of Service Agreement in order to proceed.After activating GoCentral trials, there are multiple points in a customer’s account where a customer is notified of the upcoming renewal of these products.On June 7, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.A chargeback was initiated on the products in question on June 13, 2017. This chargeback withdrew payments made to GoDaddy and the products were suspended from the account. If our customer did not initiate this chargeback, they should consult their financial institution for help. If our customer reverses the chargeback with their financial institution, our office will provide a refund for the three non-activated GoCentral products, totaling $539.64, as a one-time exception to our Refund Policy. Future refunds would be provided in accordance with the Refund Policy, found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotTh...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
if I received an email this might be acceptable. I signed up when they would prorate for cancellation.I received no emails, they were undelivered to go daddy.they could have reached my by phone. They did not.I was also charged for three additional items that were not part of myoriginal order with them. Clearly go daddy has taken the low roadand needs to do what is right in this case. I also just opened my statement to find yet another charge from them.
Dear Dispute Resolution Consultant.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 12. 2015 our customer contacted GoDaddy’s Customer Sales and Support team via phone and consolidated multiple domain names in the amount of $311.93. The ability to consolidate .COM and .NET domains is a service GoDaddy offers to our customers as convenience to change the renewal dates from the initial registration date to a selected date. The fee for this convenience is $1.49 per domain ($2.19 for domains with Private Registration), per month adjusted.On March 18, 2015 our customer submitted a charge back through their financial institution, which led to GoDaddy’s repossession of the Domain Names in question. Our customer contacted our customer sales and support to inquire about re-activating the domains and was advised of the $50.00 administrative fee for processing a charge back. Our customer did pay $361.93 which includes the $50.00 and the domains have been re-activated. Contrary to our customers understanding, there was no charge for domain renewals after the consolidation on February 12, 2015. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. At this time, the chargeback has been resolved and the domains were re-activated. As such we feel this matter is resolved. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kind Regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy sent all notices associated with the account and transaction in question to the email address our customer provided within their account settings. GoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as the use of a new email address. Again, account management is a customer responsibility. During our customer’s interaction with our Customer Care team on August 30, 2017, they updated the contact email address.Review of our systems does indicate our customer contacted our Customer Care team on July 19, 2017. However, as they were not able to provide the requested information to locate the transaction in question, it was recommended they contact the appropriate financial institution for additional details and reconnect with our billing team. At no time did GoDaddy recommend our customer dispute the transaction.The transaction in question remains ineligible for refund. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its previous response. GoDaddy’s Trademark and Copyright Department informed our customer of a trademark complaint on May 10, 2017. While GoDaddy sent this notice on this date, we simply have no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it.Again, our customer has since worked with our Trademark & Copyright Department and was able to resolve their trademark issue.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 9, 2016, our customer purchased an Office 365 email plan for one year via...
online order, without the assistance of support staff. GoDaddy has no record of contact with our customer on or around the date of this order.On November 28, 2016, our customer canceled their Office 365 plan and contacted GoDaddy to request a prorated refund. They were correctly advised, per our Refund policy, that the Office 365 plan was no longer eligible for a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.GoDaddy will not be issuing a refund in this case as we are well past the time in which the service was eligible for a refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, all Registrars, including GoDaddy, are required to list all domain name contact information on the public WhoIs. GoDaddy has no control over the gathering of data by third party companies. GoDaddy takes its customers' privacy very seriously. Other than as described in the GoDaddy Privacy Policy, found at https://www.godaddy.com/Agreements/Privacy.aspx, GoDaddy does not provide information to others without our customers' express permission. GoDaddy does not sell lists or aid in the creation of unwanted email or spam.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On March 4, 2016 our customer contacted our support teams after experiencing problems accessing a hosting plan and its associated website. As the problem could not be resolved immediately, it was escalated to advanced teams for further review. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues our customer experienced. The problem was resolved on March 4, 2016. As a goodwill gesture due to the negative experience our customer experienced, we have provided an additional one-month of hosting service at no cost. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On January 7, 2016, our customer purchased a domain name and hosting plan for one year...
terms each via online transaction. On January 7, 2017 and January 8, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent five renewal reminder emails prior to the renewal of the domain name and hosting plan in question. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. There were also order confirmation emails sent after each renewal. Account management is a customer responsibility.Our customer did not contact our 24/7 Customer Care teams until January 7, 2018, when our customer called regarding the automatic renewal of the hosting plan in question. At that time the hosting plan was canceled and a refund issued. Automatic renewal was disabled for the domain name in question. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.In accordance with our publicly located Refund Policy, which can be found at [redacted], the domain name and hosting renewals from 2017 are not eligible for refund. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 13, 2008, the complainant registered the domain name in question for a 5 year term via online transaction. This is for the service period ending November 13, 2013. On August 30, 2013, the complainant manually renewed the domain name in question for a one year term, extending its service period to November 13, 2014. The domain was again subsequently renewed for an additional one year term by the complainant during an interaction with GoDaddy’s customer care center on September 9, 2013, extending the service period to November 13, 2015.On November 14, 2015, GoDaddy was instructed to automatically renew the domain in question per the complainant’s account preferences and did so in a good faith effort to honor its agreements with the complainant. Automatically renewed products renew for the original purchase term.GoDaddy sent renewal notices prior to the expiration date on:• October 14, 2015• November 8, 2015These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As GoDaddy is unable to receive a refund for the purchased time on the complainant's domain name registration we are unable to refund the complainant. To prevent further unwanted renewals, we encourage the complainant to review their account settings and disable any products they do not wish to automatically renew. EDUCATION:Our customer may find the following GoDaddy Help articles useful:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant.
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
GoDaddy Universal Terms of Service Agreement
GoDaddy Hosting Agreement
The latest version of these agreements can be found at: [redacted]
On September 26, 2014 the complaint contacted our Customer Care Center to purchase a Virtual Private Server. They no longer wish to use that server and have requested a refund.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
We contacted the complainant and assisted them in cancelling their product. At this time a a refund to their original payment method was processed as a goodwill offering.
The complainant expressed their satisfaction with this resolution.
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kind regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
[redacted]
[redacted], AZ [redacted]
(480) 505-8828 Phone
(480) 275-3975 Fax
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 16,...
2014 our customer purchased a domain name with Private Registration Services and a Website Builder Business hosting plan for one year each via an online transaction. Per our customer's account preferences, GoDaddy was instructed to automatically renew these products for additional one year terms on March 16, 2015, and March 16, 2016, and did so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility. Our customer reached out to our support teams on March 16, 2016 to have 11 months removed and refunded from their Website Builder product. On April 16, 2016, GoDaddy was instructed to automatically renew the Website Builder Business hosting plan for a one month term and did so in a good faith effort to honor its agreements with our them. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As a one-time exception to GoDaddy’s refund policy, we have refunded our customer’s most recent Website Builder renewal, a total of $10.56. Future refunds will be provided in accordance with GoDaddy’s refund policy. We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals. Account management is a customer responsibility. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards, Ken C[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy’s request to temporarily reset our customer’s password was made in an attempt to connect to the server and determine if it was accessible, not to update permissions. As stated in our original response, Virtual Private Servers are sold with the understanding that customers are responsible for performing any configurations, software installations, disk space allocations (e.g. to email accounts, databases, websites, etc.), and troubleshooting any issues therein. GoDaddy did not compromise our customer’s server, as suggested in their complaint.We want to resolve this amicably and while we will not fully absorb the cost to recover our customer’s data, we will reduce the recovery attempt fee in this case to $79.99. Our ability to recover data is time sensitive as we do not retain backup copies indefinitely. Should our customer wish to accept this offer, they will need to contact our support staff as soon as they are able to.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 13, 2018, our customer purchased a Managed Virtual Private Server plan for...
one month via an online order. Managed Virtual Private Servers (VPS) are sold with the understanding that the client or their web developer are knowledgeable and able to administer their own server. Clients are responsible for performing any configurations, software installations, disk space allocations (e.g. to email accounts, databases, websites, etc.), and troubleshooting any issues therein. Essentially, what our customer does within their VPS, what software they run, etc. is up to them.On February 14, 2018, our customer contacted GoDaddy because they were unable to access the VPS using a particular protocol. Our support staff was unable to duplicate the issue, successfully connecting using the same method our customer was attempting to use. Our customer was advised of a configuration issue we had noticed while reviewing their concerns. As noted above and in our Statement of Support, our customer is responsible for managing the configuration of the VPS.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Our customer has canceled the VPS, and while no longer eligible for a refund, we have refunded the fees they paid for the VPS as a gesture of good faith.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. GoDaddy proactively sent multiple notices to our customer to inform their domain would be renewed in accordance with their account settings unless action was taken. While GoDaddy sent these notices to our customer via email before the service's expiration date and subsequent renewal, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it. If our customer changes their email address we simply have no way of knowing what their new one is unless they inform us by updating their account. Account management is a customer responsibility. Our office has connected with our customer to discuss the options available to reacquire the domain name. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
this is a he said she said situation but the fact is that you guys did not help me when I needed help. You realize that you made a mistake and instead of helping your customers you immediately reject them and don't offer any solution other than blaming it on them when entirely it's your fault. This is a completely unacceptable behavior for such a large company to do to an individual small business. You guys clean that you make up an individual business is successful will you made my business fail. You guys deleted a website that I worked very hard on and you compensated me for one year that sold one issue and then failed to deliver another product. You keep addressing that you help me with the first issue but then you did not help me with the second issue. Now we are looking at the facts and now you're just segueing around the actual problem by telling them what I did wrong and what you did wrong and what you did right. This is unacceptable I need a resolution you guys need to help me with a problem that you created. I will not stop my complete with the Attorney General has been filed and you also be hearing from him. This is unacceptable behavior you guys made a mistake and failed to publish my website properly so for six months my website was down as I was failed to deliver another product. You keep addressing that you help me with the first issue but then you did not help me with the second issue. Now we are looking at the facts and now you're just segueing around the actual problem by telling them what I did wrong and what you did wrong and what you did right. This is unacceptable I need a resolution you guys need to help me with a problem that you created. I will not stop my complete with the Attorney General has been filed and you also be hearing from him. This is unacceptable behavior you guys made a mistake and failed to publish my website properly so for six months my website was down as I was paying for it