Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be mostly satisfactory to me. They have finally issued the refund and so, while I'm disappointed with the struggle to achieve what their representative promised as it was excessive, I will consider this matter resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to our customer’s additional concerns.It appears our customer's additional comments were submitted to the Revdex.com on April 13, 2015 but not shared with GoDaddy until April 27, 2015. Our office has connected with our customer via phone on April 16, 2015 to discuss any concerns they had. Our office has also confirmed with our customer their issues were resolved.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. GoDaddy cannot make promises about the future or events that have not occurred or may never occur. Unexpected technical problems arise for all providers and we cannot ensure they will not occur again at some unforeseen point in time. We strive to keep our customer experience error free.On February 27, 2015 GoDaddy advised the complainant that the seller would be unable to provide them with the Domain Name in question. At that time the transaction was cancelled and the complainant was provided with a refund. GoDaddy does appreciate the complainant’s business and as a onetime exception has provided them with a one year enrollment in our Discount Domain Club at no cost. Details regarding the Discount Domain Club can be found in the following link: https://support.godaddy.com/help/article/2398/what-is-discount-domain-club?Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant, Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy: • Universal Terms of Service Agreement • Domain Name Registration Agreement • Domain Name Proxy...
Agreement These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 5, 2014, our customer registered a domain name via online transaction. During the purchase, our customer opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department. RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The Protected Registration service functioned as advertised. Our customer submitted the necessary documents and the Protected Registration service was canceled on January 7, 2016. A refund for the latest Protected Registration service renewal in the amount of $32.97 was subsequently refunded to the original payment method to satisfy our customer’s request. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O’[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Our customer completed two, 1-year domain renewal transactions, each totaling $15.17. Each transaction successfully added an additional 1-year registration term to the domain. Order confirmations were sent to our customer following each transaction.Our customer chose to dispute the initial $15.17 renewal transaction with their financial institution instead of first contacting our 24/7 Customer Care teams for assistance. GoDaddy incurred fees due to the dispute. For GoDaddy to reactivate the domain within our customer’s account, the original funds in the amount of $15.17 must be paid in full, plus associated $50.00 administrative fee.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service...
Agreement• Website Builder Service AgreementCopies of the latest version of these agreements may be found at:[redacted]On June 9, 2014, our customer consulted with our Support team, discussing GoDaddy’s Website Builder. During the conversation, our customer asked if the product was refundable if they were not satisfied. Our representative stated that if the customer canceled within 48 days, that they could receive a refund. Our representative further stated that if they canceled beyond that period, they would receive a credit that they could use towards a different service.On November 11, 2014, our customer contacted GoDaddy’s support staff to cancel and request a refund for the Website Builder. At that time, in accordance with GoDaddy’s terms of service and our Refund Policy, the customer was provided an In-Store Credit for the remaining unused months.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service, providing a refund as both explained during the sales call and described in our Refund Policy. However, as a gesture of good will, GoDaddy has refunded the $59.94 back to their original payment method.Education:The following GoDaddy Support article describes, in full, GoDaddy’s refund policy:Refund Policy[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]
GoDaddy hired Complete Payment Recovery. I did not authorize GoDaddy to draft funds for a renewal. The draft was a one time charge to pay for domain name. I spoke with Jaimee at billing department and she talked with Christy her supervisor. They requested $15.00 from me to order Complete Payment Recovery to stop the harassment calls. I am not going to pay a cent so this is my last email requesting that you order billing to clean this up or I will file by end of the week a $10,000 small claim case against GoDaddy and Complete Payment Recovery un less GoDaddy clears my name and orders Complete Payment Recovery to stop collections.
My bank withdrew payment once, then godaddy billed me again and my bank said it could not withdraw payment second time because of what godaddy told them that I was past deadline for me to NOT renew.GoDaddys response to the Revdex.com is generic and they did not give me ample time to withdraw my "auto" renewal because I had to wait too long to get my password reset due to the "two step" process they said I chose.It seems that when people sign up originally, they are, like me, unwittingly obligated to signing up for renewal because some check boxes are "AUTOMATICALLY" checked by GoDaddy.The only thing I ever wanted from GoDaddy was a domain name or two. I never wanted, ordered, or USED any service that they charged me for. That is what is the major problem here. I dont want the service, use the service or need the service they said I ordered but am telling them I did NOT order. It was automatically ordered for me cause I failed to UNCHECK some box that THEY checked. Also my two step renewal took too long to get and I missed the deadline for that reason also. They fail to care, understand and love to take my money for NOTHING I have or will use, need or order.This is a dishonest practice and is taking advantage of customers.I am sure I am not the only one victim to this corporate abuse. If this is not settled I will never do business with GoDaddy again and I will do my best to let others know how I was ripped off.They are a multi-million dollar company and they don't care about the small guy who needs every penny to survive.This is very disheartening and typical of huge companies whose customer service is lacking and customer satisfaction low if not existent on their list of priorities.There are plenty of other companies I can buy domain names from and do web hosting with if I ever need to.GoDaddy seems to be all about ripping off people when they can get away with it.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On August 30, 2013 our customer purchased a Deluxe hosting plan for a 2-year term. On...
July 24, 2015 our customer renewed the service for another 1-year term, extending the expiration to August 30, 2016.On August 29, 2016, our customer contacted our support team for assistance with renewing their expiring hosting plan or purchasing a new plan offered by GoDaddy. Our customer chose to downgrade their existing web hosting plan from a Deluxe plan to an Economy plan and renewed the service for a 1-year term. Contrary to our customer’s understanding, at no time was a refund or credit for services discussed during the support interaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On November 14, 2016 our customer contacted our support teams and was properly informed the service was beyond refund eligibility. GoDaddy’s Refund Policy is publically available at [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 23, 2016, our customer contacted our support team to renew an expired domain....
At that time our customer added a new payment method to their account but did not request to make this the primary payment method.On July 20, 2016, GoDaddy was instructed to automatically renew a Website Builder plan and attempted to do so however, the charge was denied by the issuing financial institution. GoDaddy sent renewal notices via email before and after expiration.Our customer connected with our 24/7 support teams on August 23, 2016, September 29, 2016 and October 16, 2016 inquiring about the state of their website. During those calls GoDaddy waived a restoration fee and provided one year of free service. When our customer demanded additional free time be added to other Website Builder plans and domains their request was declined.On February 18, 2017, our customer contacted our support team indicating their website was not published. During this interaction our agent walked our customer through updating their DNS. Our customer demanded additional compensation to offset the amount of time the website was offline. This request was denied.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We encourage our customer to take a proactive role in managing their payment methods and making note of expiration dates for their products and services to avoid future problems. Account management is solely a customer responsibility and our customer has a history of failing to manage their account billing.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On May 20, 2013 our customer purchased Premium DNS for a 3 year term. On May 16,...
2016 our customer renewed the service for 2 additional years. Premium DNS offers our customers a higher level of support and advanced features to a customer’s DNS management. Our customer contacted our support teams between September 9-15th, 2016 in regard to not being able to change their domain’s SOA record. Our support teams properly informed our customer the Premium DNS service does not support SOA record modification. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy's support staff worked diligently and vigorously to work with our customer to the best of our ability and satisfy their needs. SOA records cannot be added or edited within our Nameserver/Zone file. If our customer would like the functionality to edit their domain’s SOA record, they will need to self-manage their domain DNS. This is not something our Premium DNS service supports; however, it can be performed by purchasing and managing their own Virtual Dedicated or Dedicated Server. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
GoDaddy failed to send me proper notification of any kind regarding the transfer was going to fail. I took it upon myself to ask my new registrar [redacted] when they received notice of the cancellation/failure. They received this notification 12/9, therefore one day after my date IF I wished to renew with GoDaddy. With this information I now know that GoDaddy did this on purpose to get me to renew one year with them prior to allowing me to transfer. I am 100% certain that I took all my steps on my end in November, making sure my domain was public, gaining/putting the correct authorization codes, and approving the transfer on my end.
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOn November 12, 2012 the complainant registered a domain name via online transaction. During the purchase, they opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.The complainant has now requested to cancel their domain name without providing government issued identification.Resolution:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service. The Protected Registration service functioned as advertised, keeping the domain from being canceled without proof of identification.The complainant has submitted a notarized affidavit in lieu of a government-issued photo ID and GoDaddy has cancelled the Protected Registration service. The complainant remains responsible for canceling the domain name and may contact our Customer Care Center for assistance if necessary.The complainant may find the following article helpful:Cancel My Domain- https://www.godaddy.com/help/cancel-my-domain-412Thank you again for the opportunity to address the concerns presented by the complainant.Kind regards,John M[redacted]GoDaddy – Office of the CEO
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.During April and May of 2015, the complainant submitted multiple claims to GoDaddy,...
indicating they could no longer access a GoDaddy account and several domains were stolen from them.GoDaddy takes its commitment to consumer protection very seriously. For claims such as the one made by the complainant, we require supporting identification documentation be submitted to us. Based on the information provided to us by the complainant, we were unable to verify an account compromise occurred, nor any unauthorized changes made to the account.Account security is a customer responsibility. Additionally, as a registrar, we cannot become involved in any domain name dispute that may exist between third parties.Resolution:GoDaddy will not be making any changes to the status of the account or domains referenced by the complainant.They may wish to pursue one or more of the following options should they decide to pursue this matter further:• Go to http://www.icann.org/dndr/udrp/approved-providers.htm to find an ICANN approved arbitration provider.• Provide the following link to their legal counsel for information on submitting legal documents to GoDaddy: http://www.godaddy.com/agreements/showdoc.aspx?pageid=CIVIL_SUBPOENAGoDaddy will abide by any decision from an ICANN-approved arbitration forum or court of competent jurisdiction.Education:The complainant might find the following articles useful.Generating a Strong Password -https://support.godaddy.com/help/article/2653What is Protected Registration? -https://support.godaddy.com/help/article/1286Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On September 10, 2015, our customer purchased several domain names for two-year terms...
via online transaction, and added GoDaddy’s Protected Registration service, which is the highest level of protection for a domain name GoDaddy offers. This premium, add-on service provides private registration and protects against the cancellation, expiration, or transfer of domain names.Our customer contacted our support teams on September 8, 2017, to disable automatic renewal. They were informed they needed to remove Protected Registration and were provided steps to do so. On September 11, 2017, the domain names automatically renewed in accordance with our customer’s account settings.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a gesture of goodwill, we shall provide a refund for the renewal in question. However, the products must first be cancelled from our customer’s account. The steps to cancel Protected Registration can be found at: [redacted]Upon the removal of Protected Registration and subsequent cancellation of the domain names, our customer may contact us at [redacted] to request a refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me but it does not mention my other purchases. I accept the online store being restored but I would also like my email essentials that I paid 2 years for restored and I am okay with restoring of 1 year and 9 months. I would also like my booking get paid restored at 9 months as well along with .com transfer and private transfer services. This will make me the ultimate content customer.
Regards,
[redacted]
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: [redacted]On April 7, 2016,...
our customer purchased a Website Builder plan for three years. Included with this purchase was a free domain for the three year term.On July 19, 2016, our customer contacted GoDaddy to cancel the Website Builder plan and the domain. They were advised, per GoDaddy's refund policy, that the transaction in question is beyond refund eligibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a onetime exception to our refund policy, we have refunded the remaining time for the Website Builder after deducting our cost for the domain and the three months Website Builder was in use. While the domain was free to our customer with the purchase of Website Builder, GoDaddy still incurred a cost for the registration of the domain. GoDaddy has already provided the money to the Registry and we are unable to recoup these funds. Refund deductions for free domains are discussed in the terms agreed to by our customer.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,
Stephen J[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 18, 2014, our customer purchased a 4 GB Managed Linux Virtual Private Server (VPS) via online transaction for a one month term. This VPS has automatically renewed monthly since that date per our customer's account settings.Between November 18, 2014 and September 27, 2015, our customer contacted GoDaddy’s support teams multiple times for assistance with managing the VPS in question and was provided the appropriate assistance with their server in accordance with our Statement of Support.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Managed Dedicated Servers and Virtual Private Servers are sold with the understanding that the client or their web developer are knowledgeable and able to administer their own server. Clients are responsible for performing any configurations, software installations, disk space allocations (e.g. to email accounts, databases, websites, etc.), and troubleshooting any issues therein. Essentially, what our customer does within their VPS, what software they run, etc. is up to them.If our customer is unsure of how to manage a VPS, they may wish to review our other hosting options, such as shared hosting, or work with an experienced server administrator to assist them with concerns. Our customer may also wish to search for answers via helpful articles at help.godaddy.com.EDUCATION:Our customer may find the following articles from GoDaddy’s Help Center useful: Which features does my Self Managed/Managed/Fully Managed server offer?- https://www.godaddy.com/help/which-features-does-my-self-managedmanagedfully-man...⇄ GoDaddy Statement of Support- https://www.godaddy.com/help/godaddy-statement-of-support-9522Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]14455 N. Hayden Rd. Suite 226Scottsdale, AZ 85260
Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.In our initial response to the Revdex.com dated August 26, 2015 we indicated that we were unable to duplicate our customer’s issue at that time. We also offered to troubleshoot the matter further if our customer provided us with IP and connectivity information in the form of a trace-route. Once GoDaddy received the requested information from our customer we identified the issues and took steps to correct them. GoDaddy’s technical support staff worked vigorously to diagnose and resolve all of the technical issues our customer experienced, which was ultimately resolved on September 30, 2015. As a gesture of goodwill, GoDaddy has provided a one-year renewal to our customer’s website in question. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns. GoDaddy partners with Stripe to provide our customers an easy way to process credit cards with their Online Store account. In order to use Stripe our customers create a Stripe account and agree to their agreements and polices in order...
to use their services. It appears that this complaint is intended for Stripe and not GoDaddy, and as such, the complainant may need to file a complaint with the appropriate company.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy has not processed the funds in question; our customer will need to work with Stripe to discuss the funds in question.Additionally Stripe is not the only option available to our customers to take payments with their Online Store; there are other options available to the customer that can be reviewed at the following link:https://www.godaddy.com/help/choose-payment-method-9049Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be mostly satisfactory to me. They have finally issued the refund and so, while I'm disappointed with the struggle to achieve what their representative promised as it was excessive, I will consider this matter resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to our customer’s additional concerns.It appears our customer's additional comments were submitted to the Revdex.com on April 13, 2015 but not shared with GoDaddy until April 27, 2015. Our office has connected with our customer via phone on April 16, 2015 to discuss any concerns they had. Our office has also confirmed with our customer their issues were resolved.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. GoDaddy cannot make promises about the future or events that have not occurred or may never occur. Unexpected technical problems arise for all providers and we cannot ensure they will not occur again at some unforeseen point in time. We strive to keep our customer experience error free.On February 27, 2015 GoDaddy advised the complainant that the seller would be unable to provide them with the Domain Name in question. At that time the transaction was cancelled and the complainant was provided with a refund. GoDaddy does appreciate the complainant’s business and as a onetime exception has provided them with a one year enrollment in our Discount Domain Club at no cost. Details regarding the Discount Domain Club can be found in the following link: https://support.godaddy.com/help/article/2398/what-is-discount-domain-club?Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant, Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy: • Universal Terms of Service Agreement • Domain Name Registration Agreement • Domain Name Proxy...
Agreement These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 5, 2014, our customer registered a domain name via online transaction. During the purchase, our customer opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department. RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The Protected Registration service functioned as advertised. Our customer submitted the necessary documents and the Protected Registration service was canceled on January 7, 2016. A refund for the latest Protected Registration service renewal in the amount of $32.97 was subsequently refunded to the original payment method to satisfy our customer’s request. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O’[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Our customer completed two, 1-year domain renewal transactions, each totaling $15.17. Each transaction successfully added an additional 1-year registration term to the domain. Order confirmations were sent to our customer following each transaction.Our customer chose to dispute the initial $15.17 renewal transaction with their financial institution instead of first contacting our 24/7 Customer Care teams for assistance. GoDaddy incurred fees due to the dispute. For GoDaddy to reactivate the domain within our customer’s account, the original funds in the amount of $15.17 must be paid in full, plus associated $50.00 administrative fee.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service...
Agreement• Website Builder Service AgreementCopies of the latest version of these agreements may be found at:[redacted]On June 9, 2014, our customer consulted with our Support team, discussing GoDaddy’s Website Builder. During the conversation, our customer asked if the product was refundable if they were not satisfied. Our representative stated that if the customer canceled within 48 days, that they could receive a refund. Our representative further stated that if they canceled beyond that period, they would receive a credit that they could use towards a different service.On November 11, 2014, our customer contacted GoDaddy’s support staff to cancel and request a refund for the Website Builder. At that time, in accordance with GoDaddy’s terms of service and our Refund Policy, the customer was provided an In-Store Credit for the remaining unused months.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service, providing a refund as both explained during the sales call and described in our Refund Policy. However, as a gesture of good will, GoDaddy has refunded the $59.94 back to their original payment method.Education:The following GoDaddy Support article describes, in full, GoDaddy’s refund policy:Refund Policy[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]
GoDaddy hired Complete Payment Recovery. I did not authorize GoDaddy to draft funds for a renewal. The draft was a one time charge to pay for domain name. I spoke with Jaimee at billing department and she talked with Christy her supervisor. They requested $15.00 from me to order Complete Payment Recovery to stop the harassment calls. I am not going to pay a cent so this is my last email requesting that you order billing to clean this up or I will file by end of the week a $10,000 small claim case against GoDaddy and Complete Payment Recovery un less GoDaddy clears my name and orders Complete Payment Recovery to stop collections.
My bank withdrew payment once, then godaddy billed me again and my bank said it could not withdraw payment second time because of what godaddy told them that I was past deadline for me to NOT renew.GoDaddys response to the Revdex.com is generic and they did not give me ample time to withdraw my "auto" renewal because I had to wait too long to get my password reset due to the "two step" process they said I chose.It seems that when people sign up originally, they are, like me, unwittingly obligated to signing up for renewal because some check boxes are "AUTOMATICALLY" checked by GoDaddy.The only thing I ever wanted from GoDaddy was a domain name or two. I never wanted, ordered, or USED any service that they charged me for. That is what is the major problem here. I dont want the service, use the service or need the service they said I ordered but am telling them I did NOT order. It was automatically ordered for me cause I failed to UNCHECK some box that THEY checked. Also my two step renewal took too long to get and I missed the deadline for that reason also. They fail to care, understand and love to take my money for NOTHING I have or will use, need or order.This is a dishonest practice and is taking advantage of customers.I am sure I am not the only one victim to this corporate abuse. If this is not settled I will never do business with GoDaddy again and I will do my best to let others know how I was ripped off.They are a multi-million dollar company and they don't care about the small guy who needs every penny to survive.This is very disheartening and typical of huge companies whose customer service is lacking and customer satisfaction low if not existent on their list of priorities.There are plenty of other companies I can buy domain names from and do web hosting with if I ever need to.GoDaddy seems to be all about ripping off people when they can get away with it.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On August 30, 2013 our customer purchased a Deluxe hosting plan for a 2-year term. On...
July 24, 2015 our customer renewed the service for another 1-year term, extending the expiration to August 30, 2016.On August 29, 2016, our customer contacted our support team for assistance with renewing their expiring hosting plan or purchasing a new plan offered by GoDaddy. Our customer chose to downgrade their existing web hosting plan from a Deluxe plan to an Economy plan and renewed the service for a 1-year term. Contrary to our customer’s understanding, at no time was a refund or credit for services discussed during the support interaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On November 14, 2016 our customer contacted our support teams and was properly informed the service was beyond refund eligibility. GoDaddy’s Refund Policy is publically available at [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 23, 2016, our customer contacted our support team to renew an expired domain....
At that time our customer added a new payment method to their account but did not request to make this the primary payment method.On July 20, 2016, GoDaddy was instructed to automatically renew a Website Builder plan and attempted to do so however, the charge was denied by the issuing financial institution. GoDaddy sent renewal notices via email before and after expiration.Our customer connected with our 24/7 support teams on August 23, 2016, September 29, 2016 and October 16, 2016 inquiring about the state of their website. During those calls GoDaddy waived a restoration fee and provided one year of free service. When our customer demanded additional free time be added to other Website Builder plans and domains their request was declined.On February 18, 2017, our customer contacted our support team indicating their website was not published. During this interaction our agent walked our customer through updating their DNS. Our customer demanded additional compensation to offset the amount of time the website was offline. This request was denied.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We encourage our customer to take a proactive role in managing their payment methods and making note of expiration dates for their products and services to avoid future problems. Account management is solely a customer responsibility and our customer has a history of failing to manage their account billing.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On May 20, 2013 our customer purchased Premium DNS for a 3 year term. On May 16,...
2016 our customer renewed the service for 2 additional years. Premium DNS offers our customers a higher level of support and advanced features to a customer’s DNS management. Our customer contacted our support teams between September 9-15th, 2016 in regard to not being able to change their domain’s SOA record. Our support teams properly informed our customer the Premium DNS service does not support SOA record modification. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy's support staff worked diligently and vigorously to work with our customer to the best of our ability and satisfy their needs. SOA records cannot be added or edited within our Nameserver/Zone file. If our customer would like the functionality to edit their domain’s SOA record, they will need to self-manage their domain DNS. This is not something our Premium DNS service supports; however, it can be performed by purchasing and managing their own Virtual Dedicated or Dedicated Server. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
GoDaddy failed to send me proper notification of any kind regarding the transfer was going to fail. I took it upon myself to ask my new registrar [redacted] when they received notice of the cancellation/failure. They received this notification 12/9, therefore one day after my date IF I wished to renew with GoDaddy. With this information I now know that GoDaddy did this on purpose to get me to renew one year with them prior to allowing me to transfer. I am 100% certain that I took all my steps on my end in November, making sure my domain was public, gaining/putting the correct authorization codes, and approving the transfer on my end.
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOn November 12, 2012 the complainant registered a domain name via online transaction. During the purchase, they opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.The complainant has now requested to cancel their domain name without providing government issued identification.Resolution:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service. The Protected Registration service functioned as advertised, keeping the domain from being canceled without proof of identification.The complainant has submitted a notarized affidavit in lieu of a government-issued photo ID and GoDaddy has cancelled the Protected Registration service. The complainant remains responsible for canceling the domain name and may contact our Customer Care Center for assistance if necessary.The complainant may find the following article helpful:Cancel My Domain- https://www.godaddy.com/help/cancel-my-domain-412Thank you again for the opportunity to address the concerns presented by the complainant.Kind regards,John M[redacted]GoDaddy – Office of the CEO
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.During April and May of 2015, the complainant submitted multiple claims to GoDaddy,...
indicating they could no longer access a GoDaddy account and several domains were stolen from them.GoDaddy takes its commitment to consumer protection very seriously. For claims such as the one made by the complainant, we require supporting identification documentation be submitted to us. Based on the information provided to us by the complainant, we were unable to verify an account compromise occurred, nor any unauthorized changes made to the account.Account security is a customer responsibility. Additionally, as a registrar, we cannot become involved in any domain name dispute that may exist between third parties.Resolution:GoDaddy will not be making any changes to the status of the account or domains referenced by the complainant.They may wish to pursue one or more of the following options should they decide to pursue this matter further:• Go to http://www.icann.org/dndr/udrp/approved-providers.htm to find an ICANN approved arbitration provider.• Provide the following link to their legal counsel for information on submitting legal documents to GoDaddy: http://www.godaddy.com/agreements/showdoc.aspx?pageid=CIVIL_SUBPOENAGoDaddy will abide by any decision from an ICANN-approved arbitration forum or court of competent jurisdiction.Education:The complainant might find the following articles useful.Generating a Strong Password -https://support.godaddy.com/help/article/2653What is Protected Registration? -https://support.godaddy.com/help/article/1286Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On September 10, 2015, our customer purchased several domain names for two-year terms...
via online transaction, and added GoDaddy’s Protected Registration service, which is the highest level of protection for a domain name GoDaddy offers. This premium, add-on service provides private registration and protects against the cancellation, expiration, or transfer of domain names.Our customer contacted our support teams on September 8, 2017, to disable automatic renewal. They were informed they needed to remove Protected Registration and were provided steps to do so. On September 11, 2017, the domain names automatically renewed in accordance with our customer’s account settings.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a gesture of goodwill, we shall provide a refund for the renewal in question. However, the products must first be cancelled from our customer’s account. The steps to cancel Protected Registration can be found at: [redacted]Upon the removal of Protected Registration and subsequent cancellation of the domain names, our customer may contact us at [redacted] to request a refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me but it does not mention my other purchases. I accept the online store being restored but I would also like my email essentials that I paid 2 years for restored and I am okay with restoring of 1 year and 9 months. I would also like my booking get paid restored at 9 months as well along with .com transfer and private transfer services. This will make me the ultimate content customer.
Regards,
[redacted]
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: [redacted]On April 7, 2016,...
our customer purchased a Website Builder plan for three years. Included with this purchase was a free domain for the three year term.On July 19, 2016, our customer contacted GoDaddy to cancel the Website Builder plan and the domain. They were advised, per GoDaddy's refund policy, that the transaction in question is beyond refund eligibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a onetime exception to our refund policy, we have refunded the remaining time for the Website Builder after deducting our cost for the domain and the three months Website Builder was in use. While the domain was free to our customer with the purchase of Website Builder, GoDaddy still incurred a cost for the registration of the domain. GoDaddy has already provided the money to the Registry and we are unable to recoup these funds. Refund deductions for free domains are discussed in the terms agreed to by our customer.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,
Stephen J[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 18, 2014, our customer purchased a 4 GB Managed Linux Virtual Private Server (VPS) via online transaction for a one month term. This VPS has automatically renewed monthly since that date per our customer's account settings.Between November 18, 2014 and September 27, 2015, our customer contacted GoDaddy’s support teams multiple times for assistance with managing the VPS in question and was provided the appropriate assistance with their server in accordance with our Statement of Support.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Managed Dedicated Servers and Virtual Private Servers are sold with the understanding that the client or their web developer are knowledgeable and able to administer their own server. Clients are responsible for performing any configurations, software installations, disk space allocations (e.g. to email accounts, databases, websites, etc.), and troubleshooting any issues therein. Essentially, what our customer does within their VPS, what software they run, etc. is up to them.If our customer is unsure of how to manage a VPS, they may wish to review our other hosting options, such as shared hosting, or work with an experienced server administrator to assist them with concerns. Our customer may also wish to search for answers via helpful articles at help.godaddy.com.EDUCATION:Our customer may find the following articles from GoDaddy’s Help Center useful: Which features does my Self Managed/Managed/Fully Managed server offer?- https://www.godaddy.com/help/which-features-does-my-self-managedmanagedfully-man...⇄ GoDaddy Statement of Support- https://www.godaddy.com/help/godaddy-statement-of-support-9522Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]14455 N. Hayden Rd. Suite 226Scottsdale, AZ 85260
Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.In our initial response to the Revdex.com dated August 26, 2015 we indicated that we were unable to duplicate our customer’s issue at that time. We also offered to troubleshoot the matter further if our customer provided us with IP and connectivity information in the form of a trace-route. Once GoDaddy received the requested information from our customer we identified the issues and took steps to correct them. GoDaddy’s technical support staff worked vigorously to diagnose and resolve all of the technical issues our customer experienced, which was ultimately resolved on September 30, 2015. As a gesture of goodwill, GoDaddy has provided a one-year renewal to our customer’s website in question. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns. GoDaddy partners with Stripe to provide our customers an easy way to process credit cards with their Online Store account. In order to use Stripe our customers create a Stripe account and agree to their agreements and polices in order...
to use their services. It appears that this complaint is intended for Stripe and not GoDaddy, and as such, the complainant may need to file a complaint with the appropriate company.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy has not processed the funds in question; our customer will need to work with Stripe to discuss the funds in question.Additionally Stripe is not the only option available to our customers to take payments with their Online Store; there are other options available to the customer that can be reviewed at the following link:https://www.godaddy.com/help/choose-payment-method-9049Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy