Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 4, 2014, our customer purchased the domain in question via online transaction...
for a two-year term. On June 4, 2016, our customer manually renewed the domain for an additional year.On July 5, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and did so in a good faith effort to honor its agreements with our customer. By default, automatic renewals extend the domain registration by a length equal to the original registration, in this case, a two-year term.GoDaddy sent renewal notices prior to expiration on May 5, and June 29, 2017. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The domain in question is outside of refund eligibility, per GoDaddy’s Refund Policy, found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdot. Our customer may want to explore other options for the domain, such as selling or auctioning it.Furthermore, the domain currently resolves to GoDaddy’s parked nameservers, which will display a temporary Web page when visitors enter the domain in a browser. Parking a domain is intended to indicate customers are putting it on hold while building a website, selling it, etc. Customers are not required to park domains, and the parked page displayed is provided as a courtesy.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.
Prior to the purchase of products and services our customer acknowledged...
the following agreements:
• Universal Terms of Service Agreement• Quick Shopping Cart Agreement
The latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
On April 29, 2014, our customer purchased Quick Shopping Cart for 1 month. Quick Shopping Cart is a service which GoDaddy provides where our customers may construct an online store to sell their products or services. Customers that wish to accept credit cards as payment must also utilize a Merchant Provider.GoDaddy offers an application for a Merchant Provider account (a $59.99 value) with purchases of certain tiers of Quick Shopping Cart, however our customer was under no obligation to utilize this offer. If they have been assessed charges from the merchant provider, they would need to contact the merchant provider directly for further assistance in addressing their concerns. GoDaddy is not the recipient of these funds.
Resolution:
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
Education:
Our customer mentioned TransArmor in their complaint. They may wish to visit the address below for more information regarding this service offered by the merchant provider.
https://www.firstdata.com/en_us/smallbusiness/transarmor.html
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest Regards
[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
GoDaddy has not provided "multiple" gestures of GoodWill. I expect to be compensated for this issue and will be taking this matter to a lawyer should GoDaddy fail to compensate. Even something as little as $10 compensation would be sufficient.
Dear Dispute Resolution Consultant,Based on the information the complainant has provided, GoDaddy is unable to identify an account or transactions that would allow us to address their concerns.On May 9th and 10th of 2015 our office reached out to the complainant with a request to speak with them in...
order to gather additional details. At this time have not been able to speak with them directly to address their concerns.We remain available to assist the complainant in resolving this matter.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 1, 2014, our customer...
purchased multiple products via online transaction, including Get Found and Website Builder Business Plus, each for a one-year term. A domain with Protected Registration, and an Email Essentials plan were also purchased for two-year terms. On April 1, 2015, GoDaddy was instructed to automatically renew the Website Builder per our customer’s account preferences, and did so in a good faith effort to honor its agreements with the customer. On April 18, 2015, our customer contacted GoDaddy and received a refund for the Website Builder. On April 1 and 2, 2016, GoDaddy was instructed to automatically renew the email plan, domain, and Protected Registration bundle per our customer’s account preferences and did so in a good faith effort to honor its agreements with the customer. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy must rely upon its customers for information we would otherwise be unaware of, such as closing of their business or use of a new email address. Account management is a customer responsibility.Our customer has been refunded for the email plan and Protected Registration bundle, and all applicable refunds have been provided.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: [redacted]On September 26, 2014 the complainant contacted our Customer Sales and Support teams via phone and renewed their products. Shortly afterwards the complainant attempted to reverse this renewal and submitted a charge back through their financial institution, this led to GoDaddy’s repossession of the Domain Names in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant has requested time be removed from their domain name registrations. The complainant agreed to our terms of service when agreeing to the domain renewals. Time added to a domain by the registry is unable to be removed and GoDaddy cannot incur these costs for the complainant. Should the complainant wish to transfer their domains to another provider, they must resolve the charge back issue. After this has been resolved GoDaddy will release the domains and the complainant may transfer them to another provider. As a onetime exception to our refund policy should the complainant cancel their email plan; GoDaddy will refund the time remaining (for that plan) to the original payment method.The complainant can contact this office directly for assistance in resolving these issues.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kind Regards,
[redacted]Office of the CEO
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.GoDaddy has not entered into any agreements with the complainant.Domains are sold on a...
first-come, first-served basis. The complainant claims that GoDaddy has "front run" a domain name the complainant has attempted to register. Domain “front-running” is the act of registering domain names after a registration search is done in an attempt to profit from them. GoDaddy does not and never has participated in domain name “front-running”. We encourage our customers to purchase any available domains they desire at the time they show as available for registration.RESOLUTION:According to the Public Whois Directory, the domain name specified by the complainant has been registered to another party since August 25, 2015. The complainant may wish to reach out to the current registrant to inquire about a possible sale and/or transfer of the domain. We sincerely hope that the complainant can either amicably resolve their concerns with the current registrant or find another, unregistered domain name that is suitable for their purposes.Education:The complainant may also find these GoDaddy support articles useful:What is Domain Buy Service? - https://www.godaddy.com/help/what-is-domain-buy-service-1699Domain Buy Service: A Buyer's Roadmap - https://www.godaddy.com/help/domain-buy-service-a-buyers-roadmap-5686Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
HelloEvidence is presented in a twisted, godaddy specific, manner. Agreeing on the terms has nothing to do with the CANCELLATION of domain transfer; we initially wanted to transfer the domain to godaddy but later we did not approve the transfer for that particular account. Reason: low reliability and reputation of service from godaddy.Therefore, the disputed transaction refers to a cancelled domain transfer. It is my understanding that a cancellation of service does not entitle payment for that same service. Only to clarify what the office of the ceo representative claims in their reply: the same day later on one of our advisers suggested to give godaddy another try, hence the same domain was eventually transferred to godaddy but we paid for the transfer in a different transaction.At that time, the original transaction, disputed here, was not refunded by godaddy. Lack of email support, unavailability of chat support at decent hours during the day, excessive long wait times for chat support agent to become available, and most of all, inconsistency of godaddy representatives in their claims over the phone, make godaddy an unreliable registrar.
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On July 25, 2017, our customer processed an online transaction to purchase a domain...
name via GoDaddy’s Auctions service via GoDaddy’s website. GoDaddy Auctions® is a venue for domain name buyers and sellers.On July 31, 2017, our customer called in to inquire on the status of the domain in question. It was upon reviewing the domain that our auctions teams identified that the owner of the domain no longer was in possession of it. As GoDaddy would be unable to fulfill the order in question, the order was cancelled and the customer’s purchase refunded.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The seller who listed the domain name did not have possession of the domain name, and as such, the transaction was cancelled, in accordance with the Auctions Membership Agreement. Our customer was refunded in full for the failed auction transaction on July 31, 2017.Our customer may find the following article helpful:GoDaddy Auctions FAQ - [redacted]
Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy: · Universal Terms of Service Agreement · Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On November 15, 2015, the complainant purchased GoDaddy’s Malware Cleanup service. This service is offered as an option for attempting to locate and cleanup malicious code. It is not intended to determine how such code was added. While the service is able to detect numerous infection types, it does not guarantee all compromises will be located. Additionally, certain compromises can reappear almost immediately following any completed file cleanup. This is one of several reasons why we encourage our customers to maintain clean, independent backups of their content. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. GoDaddy performed work as part of the service purchased by the complainant. As such, we will not issue a refund to their payment method. However, we understand this situation is frustrating and would like to resolve this amicably. As a gesture of goodwill, we will provide the complainant an InStore credit equal to the fee paid for the service in question. This credit may be used towards any future orders. The complainant may contact our office directly if they wish to accept this offer. EDUCATION: The complainant might find the following articles useful. HOW CAN I BACK UP THE DATA ON MY SERVER? https://www.godaddy.com/help/how-can-i-back-up-the-data-on-my-server-4644 REMOVE MALWARE FROM YOUR WEBSITE https://www.godaddy.com/help/remove-malware-from-your-website-5612 10 WAYS TO KEEP HACKERS’ HANDS OFF YOUR E-COMMERCE WEBSITE https://garage.godaddy.com/webpro/security/10-ways-to-keep-hackers-hands-off-you...⇄ Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards Stephen J[redacted] Office of the CEO - GoDaddy [email protected] [redacted] Scottsdale, AZ 85260
As I said before, and will say again: It was renewed twice, due to your system failure and for me being unable to reach any assistance, either thru your online chat, or by phone; where I was placed on hold for over an hour an a half, with no answer. YES, it was renewed on Feb 24th, order #[redacted] BUT, on March 04th, your system and alerts showed this domain in dispute [redacted] still unrenewed; and was to exipre that same day, March 04th. THAT IS WHY, it was "renewed" again, because again, one more time, your online chat was offline, and there was absolutely NO ASSISTANCE anywhere in godaddy, and was no way for me to confirm or verify if it was or not was renewed on Feb 24th. In order for me to aviod loosing the domain name to be "renewed" - even that it was already renewed on Feb 24th, or to avoid additional charges for renewing after expired I had no choice but to do it again. Have I made myself clear, sir?
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On July 19, 2007, our customer purchased a domain name transfer for the domain in...
question for a two-year term via phone transaction. Between the dates of July 22, 2009, and September 21, 2015, our customer manually renewed the domain name for two-year terms via online, phone and auto-renew transactions.On September 21, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer. Per the terms our customer agreed to, domain names which automatically renew do so for a period equivalent to the length of the original service period; two years in this case. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.When a domain name is registered or renewed, GoDaddy is buying/renewing the domain from the Registry on our customer’s behalf. The Registry decides if they will take back an order and within the timeframe they would do so. In this case, GoDaddy has already provided the money to the Registry and we are unable to recoup the funds provided.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Our customer first contacted GoDaddy’s Care Center on February 15, 2018 to discuss the last 2 renewals of the hosting plan in question. Our customer was properly advised at that time regarding GoDaddy’s Refund Policy. Should our customer cancel that hosting plan we will as a onetime exception to our Refund Policy refund the most recent renewal of that plan? We will honor this offer until March 1, 2018. Instructions on cancelling products can be found in the following link: https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468?Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On November 17, 2016, our customer purchased GoDaddy’s Domain Buy Service for the...
domain in question when speaking with a GoDaddy support agent. This service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain name registrant and attempt to negotiate a sale of the domain name registration. On that same date our customer submitted a minimum/maximum offer for the domain.Contrary to our customer’s understanding, GoDaddy’s Domain Buy team has reached out to the current owner of the domain name in an attempt to assist in brokering a sale between the two parties. GoDaddy has continued to contact the owner of domain in question but has not received a reply. Additionally, GoDaddy’s Domain Buy team has reached out via email to our customer to inform them where we currently stand. GoDaddy will contact the owners of a domain in this situation with the information publically available. However, this does not always guarantee a timely response. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy’s Domain Buy team has reached out to our customer and provided them an update on our attempts to broker a sale of the domain for them.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO- GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 7, 2017, our customer purchased a Deluxe cPanel hosting plan for a...
five-year term with Content Migration for one domain name. Our customer intended to move other websites to this hosting plan along with the website GoDaddy was moving on their behalf. On April 10, 2017, our Outbound Customer Care team reached out to our customer to discuss their next steps toward moving multiple websites to their newly purchased Deluxe cPanel hosting plan. Our customer chose to cancel the hosting plan and received a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Content Migration was in progress and therefore non-refundable at the time our customer chose to cancel the hosting plan in questions. Our Refund Policy can be publicly located at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by the complainant.Contrary to the complainants comments, GoDaddy did not make the account changes or charges in question. These changes/charges were made by someone with access to the account from within the account. Account holders are responsible for maintaining the security of their accounts.At this time, the domain name in question appears to have been returned to the appropriate account. We would recommend the account holder update their security preferences (username, password, PIN, credit card information) as well as add 2 factor authentication to the account in an attempt to prevent this situation from taking place in the future.Enable two-factor authentication: https://www.godaddy.com/help/enable-two-factor-authentication-7502Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Registration AgreementThe latest version of these agreements can be found at: [redacted]On April 29, 2015 our customer completed two separate online purchases for two domain names listed as Premium Domains on the GoDaddy site. Premium Domains are listed for sale by third-parties, who determine the price for these domains.GoDaddy had unexpected technical issues which caused the domain names in question to be displayed at an incorrect sale price by the third-party sellers. GoDaddy worked quickly and vigorously to resolve the technical issues. On May 1, 2015 the transactions in question were refunded in full and the bernadine.com domain name was returned to the original registrant.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Per our Terms of Service, GoDaddy has provided a full refund to our customer for the two transactions in question. The domain names in question are both currently registered and unavailable for new registration.As a gesture of good faith, GoDaddy is offering our customer two new, unregistered domain registrations (choice of .COM, .NET, .ORG, or .INFO), each for a one-year term at no cost. Our customer will be responsible for subsequent renewals should they wish to keep the services beyond the first year. If desired, our customer may contact our office directly to redeem this offer.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Thank you for the opportunity to address our customer’s additional concerns.Our customer’s cloud server was suspended as part of our automated fraud detection on June 21, 2017. On June 22, 2017, the server was un-suspended after our customer’s request was sent to our server team on their behalf. The suspension action was not a punitive action against our customer, rather one taken by our automated system due to how GoDaddy’s systems review the usage of a server against known fraud trends. Since our customer had utilized the server and had some usage on it, it was billed for the usage. GoDaddy does not bill monthly for our cloud servers but rather billing is based on usage.On June 22, 2017, our customer called with the intention to cancel everything, but instead worked with our support teams to get their request for an un-suspension processed. As such we would typically be unable to refund the products and charges as they are outside refund eligibility. However, due to the situation we will refund all charges on the account as a goodwill gesture. As such, we attempted to connect with our customer to discuss their concerns and to move forward with them. Since we were unable to connect with our customer we have followed up with them via email. We ask that they review our email and response so we can move forward.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
godaddy contacted me about other domains. Not the one in question and used a credit card that was not authorized. They have refunded me a partial refund and I accept that is at this point as fair as they can be EVEN THOUGH their website lead me to believe that I had canceled what needed to be canceled. I also felt it incredibly inconvenient and risky to have to provide them my license to cancel something so stupid. IF AT POSSIBLE, please encourage GoDaddy to make it clear before purchase what a hassle this is. ALSO, if at all at possible encourage GoDady to renew for the shortest period of time (1 year) instead of 3 years or whatever was originally purchased. If they would have renewed for only 1 year I could have lived with that much more comfortably.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 21, 2015, our customer contacted our Customer Care team due to an issue with their Website Builder’s contact form not working on certain mobile devices. During two troubleshooting sessions, GoDaddy was not able to replicate the matter, but upon the third attempt with a supervisor, we were able to do so. Per our standard operating procedure, the matter was escalated to our advanced product specialists to further test, identify, and fix the problem. This process may take up to 72 hours, of which our customer had been informed.On June 22, 2015, our customer called our Customer Care team asking for the matter to be expedited. On June 23, 2015, it was believed that the issue had been fixed; however, the customer notified us on June 24, 2015, that they were still having trouble. It was determined that the contact form functioned correctly when tested using an Android device and did not function when using an iOS device. The matter was then re-escalated for further evaluation.On June 25, 2015, GoDaddy’s developers discovered that this was an unknown variation to another issue they had previously identified. GoDaddy’s Website Builder allows a customer’s website to be displayed differently from the desktop version when viewed by mobile devices (e.g. smart phones, tablets, etc.). The problem our customer is experiencing occurs when they enable a “shadow effect” feature on one or more of the various page elements (i.e. the customer’s contact form). This feature creates a shadow effect around the element, providing a perception of depth to the website. While the website functions perfectly when viewed by a computer, when viewed in a mobile environment, the feature was preventing viewers to the site from submitting their contact information via the form. Our developers were aware of the shadow effect feature causing issues with some websites’ navigation buttons, but were unaware that this could also negatively affect contact forms.Our developers have disabled the shadow effect feature within the customer's Website Builder settings, allowing their contact form to work as intended. This issue will be resolved with a future update to the application which we have communicated to our customer. We have asked that they refrain from re-enabling the shadow effect feature at this time as it will disable the contact form in the mobile version of their site.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. As with all service providers, GoDaddy has unexpected technical issues and works quickly and vigorously to resolve them and minimize any impact to our customers. The site is working correctly without the shadow effect feature, which will be fixed in a future release. As a gesture of good will, GoDaddy added two additional months of renewal to the customer’s Website Builder, extending the expiration date from April 22, 2015 to June 22, 2015.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted] Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 4, 2014, our customer purchased the domain in question via online transaction...
for a two-year term. On June 4, 2016, our customer manually renewed the domain for an additional year.On July 5, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and did so in a good faith effort to honor its agreements with our customer. By default, automatic renewals extend the domain registration by a length equal to the original registration, in this case, a two-year term.GoDaddy sent renewal notices prior to expiration on May 5, and June 29, 2017. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The domain in question is outside of refund eligibility, per GoDaddy’s Refund Policy, found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdot. Our customer may want to explore other options for the domain, such as selling or auctioning it.Furthermore, the domain currently resolves to GoDaddy’s parked nameservers, which will display a temporary Web page when visitors enter the domain in a browser. Parking a domain is intended to indicate customers are putting it on hold while building a website, selling it, etc. Customers are not required to park domains, and the parked page displayed is provided as a courtesy.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.
Prior to the purchase of products and services our customer acknowledged...
the following agreements:
• Universal Terms of Service Agreement• Quick Shopping Cart Agreement
The latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
On April 29, 2014, our customer purchased Quick Shopping Cart for 1 month. Quick Shopping Cart is a service which GoDaddy provides where our customers may construct an online store to sell their products or services. Customers that wish to accept credit cards as payment must also utilize a Merchant Provider.GoDaddy offers an application for a Merchant Provider account (a $59.99 value) with purchases of certain tiers of Quick Shopping Cart, however our customer was under no obligation to utilize this offer. If they have been assessed charges from the merchant provider, they would need to contact the merchant provider directly for further assistance in addressing their concerns. GoDaddy is not the recipient of these funds.
Resolution:
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
Education:
Our customer mentioned TransArmor in their complaint. They may wish to visit the address below for more information regarding this service offered by the merchant provider.
https://www.firstdata.com/en_us/smallbusiness/transarmor.html
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest Regards
[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
GoDaddy has not provided "multiple" gestures of GoodWill. I expect to be compensated for this issue and will be taking this matter to a lawyer should GoDaddy fail to compensate. Even something as little as $10 compensation would be sufficient.
Dear Dispute Resolution Consultant,Based on the information the complainant has provided, GoDaddy is unable to identify an account or transactions that would allow us to address their concerns.On May 9th and 10th of 2015 our office reached out to the complainant with a request to speak with them in...
order to gather additional details. At this time have not been able to speak with them directly to address their concerns.We remain available to assist the complainant in resolving this matter.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 1, 2014, our customer...
purchased multiple products via online transaction, including Get Found and Website Builder Business Plus, each for a one-year term. A domain with Protected Registration, and an Email Essentials plan were also purchased for two-year terms. On April 1, 2015, GoDaddy was instructed to automatically renew the Website Builder per our customer’s account preferences, and did so in a good faith effort to honor its agreements with the customer. On April 18, 2015, our customer contacted GoDaddy and received a refund for the Website Builder. On April 1 and 2, 2016, GoDaddy was instructed to automatically renew the email plan, domain, and Protected Registration bundle per our customer’s account preferences and did so in a good faith effort to honor its agreements with the customer. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy must rely upon its customers for information we would otherwise be unaware of, such as closing of their business or use of a new email address. Account management is a customer responsibility.Our customer has been refunded for the email plan and Protected Registration bundle, and all applicable refunds have been provided.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: [redacted]On September 26, 2014 the complainant contacted our Customer Sales and Support teams via phone and renewed their products. Shortly afterwards the complainant attempted to reverse this renewal and submitted a charge back through their financial institution, this led to GoDaddy’s repossession of the Domain Names in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant has requested time be removed from their domain name registrations. The complainant agreed to our terms of service when agreeing to the domain renewals. Time added to a domain by the registry is unable to be removed and GoDaddy cannot incur these costs for the complainant. Should the complainant wish to transfer their domains to another provider, they must resolve the charge back issue. After this has been resolved GoDaddy will release the domains and the complainant may transfer them to another provider. As a onetime exception to our refund policy should the complainant cancel their email plan; GoDaddy will refund the time remaining (for that plan) to the original payment method.The complainant can contact this office directly for assistance in resolving these issues.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kind Regards,
[redacted]Office of the CEO
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.GoDaddy has not entered into any agreements with the complainant.Domains are sold on a...
first-come, first-served basis. The complainant claims that GoDaddy has "front run" a domain name the complainant has attempted to register. Domain “front-running” is the act of registering domain names after a registration search is done in an attempt to profit from them. GoDaddy does not and never has participated in domain name “front-running”. We encourage our customers to purchase any available domains they desire at the time they show as available for registration.RESOLUTION:According to the Public Whois Directory, the domain name specified by the complainant has been registered to another party since August 25, 2015. The complainant may wish to reach out to the current registrant to inquire about a possible sale and/or transfer of the domain. We sincerely hope that the complainant can either amicably resolve their concerns with the current registrant or find another, unregistered domain name that is suitable for their purposes.Education:The complainant may also find these GoDaddy support articles useful:What is Domain Buy Service? - https://www.godaddy.com/help/what-is-domain-buy-service-1699Domain Buy Service: A Buyer's Roadmap - https://www.godaddy.com/help/domain-buy-service-a-buyers-roadmap-5686Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
HelloEvidence is presented in a twisted, godaddy specific, manner. Agreeing on the terms has nothing to do with the CANCELLATION of domain transfer; we initially wanted to transfer the domain to godaddy but later we did not approve the transfer for that particular account. Reason: low reliability and reputation of service from godaddy.Therefore, the disputed transaction refers to a cancelled domain transfer. It is my understanding that a cancellation of service does not entitle payment for that same service. Only to clarify what the office of the ceo representative claims in their reply: the same day later on one of our advisers suggested to give godaddy another try, hence the same domain was eventually transferred to godaddy but we paid for the transfer in a different transaction.At that time, the original transaction, disputed here, was not refunded by godaddy. Lack of email support, unavailability of chat support at decent hours during the day, excessive long wait times for chat support agent to become available, and most of all, inconsistency of godaddy representatives in their claims over the phone, make godaddy an unreliable registrar.
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On July 25, 2017, our customer processed an online transaction to purchase a domain...
name via GoDaddy’s Auctions service via GoDaddy’s website. GoDaddy Auctions® is a venue for domain name buyers and sellers.On July 31, 2017, our customer called in to inquire on the status of the domain in question. It was upon reviewing the domain that our auctions teams identified that the owner of the domain no longer was in possession of it. As GoDaddy would be unable to fulfill the order in question, the order was cancelled and the customer’s purchase refunded.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The seller who listed the domain name did not have possession of the domain name, and as such, the transaction was cancelled, in accordance with the Auctions Membership Agreement. Our customer was refunded in full for the failed auction transaction on July 31, 2017.Our customer may find the following article helpful:GoDaddy Auctions FAQ - [redacted]
Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy: · Universal Terms of Service Agreement · Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On November 15, 2015, the complainant purchased GoDaddy’s Malware Cleanup service. This service is offered as an option for attempting to locate and cleanup malicious code. It is not intended to determine how such code was added. While the service is able to detect numerous infection types, it does not guarantee all compromises will be located. Additionally, certain compromises can reappear almost immediately following any completed file cleanup. This is one of several reasons why we encourage our customers to maintain clean, independent backups of their content. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. GoDaddy performed work as part of the service purchased by the complainant. As such, we will not issue a refund to their payment method. However, we understand this situation is frustrating and would like to resolve this amicably. As a gesture of goodwill, we will provide the complainant an InStore credit equal to the fee paid for the service in question. This credit may be used towards any future orders. The complainant may contact our office directly if they wish to accept this offer. EDUCATION: The complainant might find the following articles useful. HOW CAN I BACK UP THE DATA ON MY SERVER? https://www.godaddy.com/help/how-can-i-back-up-the-data-on-my-server-4644 REMOVE MALWARE FROM YOUR WEBSITE https://www.godaddy.com/help/remove-malware-from-your-website-5612 10 WAYS TO KEEP HACKERS’ HANDS OFF YOUR E-COMMERCE WEBSITE https://garage.godaddy.com/webpro/security/10-ways-to-keep-hackers-hands-off-you...⇄ Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards Stephen J[redacted] Office of the CEO - GoDaddy [email protected] [redacted] Scottsdale, AZ 85260
As I said before, and will say again: It was renewed twice, due to your system failure and for me being unable to reach any assistance, either thru your online chat, or by phone; where I was placed on hold for over an hour an a half, with no answer. YES, it was renewed on Feb 24th, order #[redacted] BUT, on March 04th, your system and alerts showed this domain in dispute [redacted] still unrenewed; and was to exipre that same day, March 04th. THAT IS WHY, it was "renewed" again, because again, one more time, your online chat was offline, and there was absolutely NO ASSISTANCE anywhere in godaddy, and was no way for me to confirm or verify if it was or not was renewed on Feb 24th. In order for me to aviod loosing the domain name to be "renewed" - even that it was already renewed on Feb 24th, or to avoid additional charges for renewing after expired I had no choice but to do it again. Have I made myself clear, sir?
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On July 19, 2007, our customer purchased a domain name transfer for the domain in...
question for a two-year term via phone transaction. Between the dates of July 22, 2009, and September 21, 2015, our customer manually renewed the domain name for two-year terms via online, phone and auto-renew transactions.On September 21, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer. Per the terms our customer agreed to, domain names which automatically renew do so for a period equivalent to the length of the original service period; two years in this case. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.When a domain name is registered or renewed, GoDaddy is buying/renewing the domain from the Registry on our customer’s behalf. The Registry decides if they will take back an order and within the timeframe they would do so. In this case, GoDaddy has already provided the money to the Registry and we are unable to recoup the funds provided.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Our customer first contacted GoDaddy’s Care Center on February 15, 2018 to discuss the last 2 renewals of the hosting plan in question. Our customer was properly advised at that time regarding GoDaddy’s Refund Policy. Should our customer cancel that hosting plan we will as a onetime exception to our Refund Policy refund the most recent renewal of that plan? We will honor this offer until March 1, 2018. Instructions on cancelling products can be found in the following link: https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468?Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On November 17, 2016, our customer purchased GoDaddy’s Domain Buy Service for the...
domain in question when speaking with a GoDaddy support agent. This service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain name registrant and attempt to negotiate a sale of the domain name registration. On that same date our customer submitted a minimum/maximum offer for the domain.Contrary to our customer’s understanding, GoDaddy’s Domain Buy team has reached out to the current owner of the domain name in an attempt to assist in brokering a sale between the two parties. GoDaddy has continued to contact the owner of domain in question but has not received a reply. Additionally, GoDaddy’s Domain Buy team has reached out via email to our customer to inform them where we currently stand. GoDaddy will contact the owners of a domain in this situation with the information publically available. However, this does not always guarantee a timely response. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy’s Domain Buy team has reached out to our customer and provided them an update on our attempts to broker a sale of the domain for them.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO- GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 7, 2017, our customer purchased a Deluxe cPanel hosting plan for a...
five-year term with Content Migration for one domain name. Our customer intended to move other websites to this hosting plan along with the website GoDaddy was moving on their behalf. On April 10, 2017, our Outbound Customer Care team reached out to our customer to discuss their next steps toward moving multiple websites to their newly purchased Deluxe cPanel hosting plan. Our customer chose to cancel the hosting plan and received a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Content Migration was in progress and therefore non-refundable at the time our customer chose to cancel the hosting plan in questions. Our Refund Policy can be publicly located at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by the complainant.Contrary to the complainants comments, GoDaddy did not make the account changes or charges in question. These changes/charges were made by someone with access to the account from within the account. Account holders are responsible for maintaining the security of their accounts.At this time, the domain name in question appears to have been returned to the appropriate account. We would recommend the account holder update their security preferences (username, password, PIN, credit card information) as well as add 2 factor authentication to the account in an attempt to prevent this situation from taking place in the future.Enable two-factor authentication: https://www.godaddy.com/help/enable-two-factor-authentication-7502Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Registration AgreementThe latest version of these agreements can be found at: [redacted]On April 29, 2015 our customer completed two separate online purchases for two domain names listed as Premium Domains on the GoDaddy site. Premium Domains are listed for sale by third-parties, who determine the price for these domains.GoDaddy had unexpected technical issues which caused the domain names in question to be displayed at an incorrect sale price by the third-party sellers. GoDaddy worked quickly and vigorously to resolve the technical issues. On May 1, 2015 the transactions in question were refunded in full and the bernadine.com domain name was returned to the original registrant.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Per our Terms of Service, GoDaddy has provided a full refund to our customer for the two transactions in question. The domain names in question are both currently registered and unavailable for new registration.As a gesture of good faith, GoDaddy is offering our customer two new, unregistered domain registrations (choice of .COM, .NET, .ORG, or .INFO), each for a one-year term at no cost. Our customer will be responsible for subsequent renewals should they wish to keep the services beyond the first year. If desired, our customer may contact our office directly to redeem this offer.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]
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Thank you for the opportunity to address our customer’s additional concerns.Our customer’s cloud server was suspended as part of our automated fraud detection on June 21, 2017. On June 22, 2017, the server was un-suspended after our customer’s request was sent to our server team on their behalf. The suspension action was not a punitive action against our customer, rather one taken by our automated system due to how GoDaddy’s systems review the usage of a server against known fraud trends. Since our customer had utilized the server and had some usage on it, it was billed for the usage. GoDaddy does not bill monthly for our cloud servers but rather billing is based on usage.On June 22, 2017, our customer called with the intention to cancel everything, but instead worked with our support teams to get their request for an un-suspension processed. As such we would typically be unable to refund the products and charges as they are outside refund eligibility. However, due to the situation we will refund all charges on the account as a goodwill gesture. As such, we attempted to connect with our customer to discuss their concerns and to move forward with them. Since we were unable to connect with our customer we have followed up with them via email. We ask that they review our email and response so we can move forward.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
godaddy contacted me about other domains. Not the one in question and used a credit card that was not authorized. They have refunded me a partial refund and I accept that is at this point as fair as they can be EVEN THOUGH their website lead me to believe that I had canceled what needed to be canceled. I also felt it incredibly inconvenient and risky to have to provide them my license to cancel something so stupid. IF AT POSSIBLE, please encourage GoDaddy to make it clear before purchase what a hassle this is. ALSO, if at all at possible encourage GoDady to renew for the shortest period of time (1 year) instead of 3 years or whatever was originally purchased. If they would have renewed for only 1 year I could have lived with that much more comfortably.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 21, 2015, our customer contacted our Customer Care team due to an issue with their Website Builder’s contact form not working on certain mobile devices. During two troubleshooting sessions, GoDaddy was not able to replicate the matter, but upon the third attempt with a supervisor, we were able to do so. Per our standard operating procedure, the matter was escalated to our advanced product specialists to further test, identify, and fix the problem. This process may take up to 72 hours, of which our customer had been informed.On June 22, 2015, our customer called our Customer Care team asking for the matter to be expedited. On June 23, 2015, it was believed that the issue had been fixed; however, the customer notified us on June 24, 2015, that they were still having trouble. It was determined that the contact form functioned correctly when tested using an Android device and did not function when using an iOS device. The matter was then re-escalated for further evaluation.On June 25, 2015, GoDaddy’s developers discovered that this was an unknown variation to another issue they had previously identified. GoDaddy’s Website Builder allows a customer’s website to be displayed differently from the desktop version when viewed by mobile devices (e.g. smart phones, tablets, etc.). The problem our customer is experiencing occurs when they enable a “shadow effect” feature on one or more of the various page elements (i.e. the customer’s contact form). This feature creates a shadow effect around the element, providing a perception of depth to the website. While the website functions perfectly when viewed by a computer, when viewed in a mobile environment, the feature was preventing viewers to the site from submitting their contact information via the form. Our developers were aware of the shadow effect feature causing issues with some websites’ navigation buttons, but were unaware that this could also negatively affect contact forms.Our developers have disabled the shadow effect feature within the customer's Website Builder settings, allowing their contact form to work as intended. This issue will be resolved with a future update to the application which we have communicated to our customer. We have asked that they refrain from re-enabling the shadow effect feature at this time as it will disable the contact form in the mobile version of their site.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. As with all service providers, GoDaddy has unexpected technical issues and works quickly and vigorously to resolve them and minimize any impact to our customers. The site is working correctly without the shadow effect feature, which will be fixed in a future release. As a gesture of good will, GoDaddy added two additional months of renewal to the customer’s Website Builder, extending the expiration date from April 22, 2015 to June 22, 2015.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted] Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260