Godaddy uses implicit renewal without giving the customer a choice to decline auto-renewal. I was never informed about atomatic renewal and I never accepted any auto renewal options. Inspite that when I requested a cancellation Godaddy threatened me that if I cancel the domain club I will lose my one of my domains even though the domain was in the grace period. Godaddy uses unethical and dishonest business practices.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found a[redacted]On May 22, 2014, our customer purchased a hosting plan for a 2-year term.On May 22,...
2016, per our customer's account preferences, GoDaddy was instructed to not automatically renew the service upon expiration and did not do so in good faith to honor its agreements with our customer. GoDaddy proactively sent our customer renewal notices pre- and post-expiration, provided 10 days of live site service after expiration without receiving payment, and held the website data in a suspended status for an additional 10 days before the content was deleted.On June 12, 2016, our customer contacted GoDaddy’s support regarding the site and emails, and was informed the products were canceled due to non-payment. Our customer purchased a new hosting plan and paid the associated restore attempt fee. Hosting restores are not a product that GoDaddy regularly offers and may be provided in rare occasions when a customer did not maintain independent backups. Account management, including data backups, are a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.A data restore was completed on June 12, 2016, with the content was saved to a "restore" directory in our customer's hosting account. This “restore” directory may be located outside of the "public_html" directory. Our customer can contact our 24/7 support directly for help locating the content. It is our customer’s responsibility to ensure the proper directory structure to ensure site functionality.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,[redacted]
Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Please refund the money to the credit associated (discover) with the account. I will call Godaddy to confirm if the refund was made. Thank you for your cooperation.
Regards,
[redacted]
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. On January 29, 2014, our customer enabled the free hosting credit for the domain in which the credit was offered.On July 13, 2016 our customer contacted our support staff for assistance in changing the domain on their hosting plan.While the hosting credit will allow any domain to be used, it was always associated with the domain in which it was originally granted. When the domain was removed from the account due to failed billing, all free credits that came with the domain were also removed from the account. In this case, the hosting plan in question.GoDaddy’s offer still stands, and if our customer chooses to continue hosting their website with us, we will offer their hosting purchase at 50% off as well as 50% off of their hosting restore fee. As we only maintain a backup of our customer’s deleted content for 30 days after it has been removed from their account, we encourage our customer to take action sooner rather than later to avoid a total loss of content.Our customer may also utilize a third party archival website such as Wayback Machine in an attempt to recover the website data on their own. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 31, 2015, our customer purchased a domain name for a five-year term and...
GoDaddy’s Web Site Design service for a one-year term with a Customer Care representative via phone. The Website Design service enlists GoDaddy’s Professional Web Design team to create a custom website utilizing GoDaddy’s Website Builder. Customers must submit information including all images and text for the website to our Professional Web Design team before the site can be built.Several attempt to connect with the customer were made between April 1, 2015 and April 1, 2016 . On March 31, 2016, the design plan auto-renewed per our customer’s account preferences. Between April 1, 2016 and September 16, 2016 our design teams again attempted to connect with the customer but were unsuccessful.On March 31, 2017, after the site design plan again auto-renewed per our customer’s account preferences, our customer called to request a cancellation and refund of the Web Store Design service.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As GoDaddy was unable to connect with the customer and begin work on their design project, our design teams have refunded the Site Design charges in full back to the customer’s original payment method.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
We stand by our previous response. The service renewal took place on January 20, 2016. Our customer did not contact our support teams until March 21, 2016. GoDaddy is unable to issue a refund, as the refund request is outside of our policy. GoDaddy simply has no control over what happens to the email notices after leaving our system or how the customer’s ISP or email client chooses to handle the email. Thank you again for the opportunity to address the additional concerns presented by the customer. Kindest Regards, KayJay R[redacted] Office of the CEO- GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 9, 2015 at 4:12 AM (PST); per our customer's account preferences, GoDaddy was instructed to automatically renew 11 domain name registrations upon expiration and did so in a good faith effort to honor its agreements with the customer. An email confirmation was sent to our customer immediately following the transaction which contained itemized details.GoDaddy sent renewal notices prior to the expiration date on:• September 8, 2015• October 3, 2015These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On October 9, 2015 at 2:09 PM (PST), 13 domain name registrations were manually renewed by our customer. Ten of these 13 domain names were already renewed hours earlier. On October 15, 2015 our customer care team reached out to our customer via phone. Our customer requested a reversal of the manual, online renewal they had processed the prior week and was properly advised the renewal period could not be removed from the associated domain name registrations and a refund was not applicable per our Refund Policy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On October 15, 2015 the complainant transferred all but one of their domain name registrations away from GoDaddy to another provider. The remaining domain name registration is currently pending transfer away. GoDaddy is unable to provide the requested refund of $410.52. The manual renewal period for each domain name registration paid by our customer In this transaction had transferred with the registration to their new registrar/registration provider.The complainant’s refund request of $410.52 for the manual renewal is denied as the renewal period for each domain paid by our customer in this transaction has transferred with the domain name registrations to their new provider. As a one-time exception and gesture of goodwill, GoDaddy has provided a partial refund in the amount of $178.87 for registration time not transferred to the new registrar on any automatically renewed domains due to being transferred away within 45-days of the renewal date.Education:The complainant may find the following articles helpful:Managing Renewals for Products and Services-https://my.godaddy.com/help/managing-renewals-for-products-and-services...⇄ or Declining A Transfer to Another Registrar-https://my.godaddy.com/help/accepting-or-declining-a-transfer-to-anoth...⇄ Policy-https://my.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On October 2, 2014 and October 3, 2014 our customer purchased two separate domain...
names for two year terms during online transactions. On October 4, 2016 per our customer’s account preferences, GoDaddy was instructed to automatically renew each domain name upon expiration for another 2-year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.GoDaddy proactively sent multiple renewal notices prior to the renewal transaction that informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Furthermore, GoDaddy sent order a confirmation email containing itemized details following the transaction. On October 12, 2016 our customer cancelled the domain names. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On October 24, 2016 our customer contacted our support teams and was properly notified that the renewal transaction in question is beyond refund eligibility. GoDaddy’s Refund Policy is publicly available at [redacted]We encourage our customers to take an active role in reviewing and managing their account settings to prevent further unwanted renewals. Account management is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.The bids our customer placed were visible and available for viewing within their GoDaddy account. It appears our customer may not have been looking at the right section of their GoDaddy Auctions Page under 'Bidding List'. Our customer may find the following article helpful in navigating to their Bidding List: https://godaddy.com/help/responding-to-offers-when-buying-domain-names-931?As the domain auction in question is now expired, our customer’s bidding history can be located under the 'Didn't Win' Section of their Bidding List. The domain name our customer was bidding on has been re-listed at auction and our customer is welcome to bid on it.As mentioned in our original response, our customer’s interactions with our customer care staff will be fully reviewed by our customer care managers in an effort to identify improvement opportunities.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO – GoDaddy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Yes,I Agreed To There Terms But Those Terms Did Not Say Anything About There Company False Advertising And Bad Quality Work And Service .The Only Reason The Site Was Published Because I Got Tired Of There Customer Service People Acting Like They Didn't Fully Understand What I Wanted Done To The Site .Now If I Have To Take This To Court I Will, Because They Did Not Provide A Quality Standard E Commerce Site There Design Is Below Average .Now If They Go Back And Listen To Those Phone Call's They Will Get A Full Understanding Of Why I Don't Want To Continue My Business With Them .At This Point Even If They Were Able To Provide A Website Up To My Standards I Would Not Except It And I Will Encourage Everyone Else Not To Do Business With Them Because I Let Them know That It Would Be A Big Project From The Beginning And Offered To Pay More If Needed To Be But They Didn't Really Get It ,And Maybe I Wasn't Communicating My Vision Good Enough ,But I Think Drawing The Layout Out It Good Enough .So If They Cant Work Out Some Type Of Refund I Will Take Legal Action Because This Is Just ridiculous.The Revdex.com In The Future Will Probably See Alot Of Complaints Like This From Godaddy.com Customers . [redacted] CEO[redacted]Its Not, Business As Usual.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I contacted my credit card company they said that a the card is active and b you charged the card 3 times at once triggering fraud. The same charge was processed 3 times. I'm not sure what kind of busines model you practice. Also one month prior I set up alternative billing using [redacted]. I've been charged for other products such as outright with no problem. This company is cold and calluce. No remorse. I support my mother who has terminal cancer with this website and the lack of remorse on your end is SCary.
Regards,
[redacted]
I don't agree with Godaddy explanation, because1. [redacted] and Godaddy are partners, Escorw.com's transaction was initiated by Godaddy, if the transaction is complete, Godaddy will receive a commission.2.The domain was listing on Godaddy, they have a responsibility to review the goods and sellers, to ensure the completion of the transaction.So I think if buyer does not receive the goods, Godaddy and his partner [redacted] should not charge buyer any fees. Now I have not received the goods, [redacted] still charged me $346.10. I think this is a huge unfair, Godaddy and [redacted] should negotiate a refund to me.
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its original response. When GoDaddy registers or renews domains for customers, it acts as a broker of sorts, as GoDaddy pays funds to the respective registries to acquire or renew that domain on our customer’s behalf. GoDaddy has a limited time frame in which it can receive a refund for domains, a time frame which our Refund Policy for domains is based upon.Again, if our customer cancels the Protected Registration service prior to July 30, 2017, GoDaddy can refund this service. The domains in question are non-refundable. Our customer may want to investigate other options if they do not wish to keep the domains, such as auctioning or selling the domains.Our Refund Policy can be found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 26, 2013, our customer purchased a Linux Web Hosting plan for one year. This service has been renewed annually, most recently on March 26, 2017. On this date, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent a renewal notice prior to the expiration date on March 16, 2017.On May 4, 2017, our customer canceled their Linux Web Hosting plan from within their account. On June 8, 2017, our customer contacted GoDaddy to request a refund for the Linux Web Hosting they had canceled on May 4, 2017. Their request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer’s refund request was denied as the service in question was canceled outside the window of time in which it was eligible for a refund. Products renewed on an annual basis must be canceled within 30 days of renewal to be refund eligible. While their request for a refund was correctly denied, as a onetime exception, GoDaddy has issued a refund for the time remaining on their Linux Web Hosting plan.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
[redacted]After reviewing the customer’s account, we were unable to find any history of a [redacted] bundle package or discount ever being in their account. A few years ago GoDaddy partnered with [redacted] to offer exclusive bundles and special savings on GoDaddy products. At this time, customers can no longer link their Godaddy accounts to their [redacted] memberships. GoDaddy discontinued special pricing for [redacted] customers on August 13, 2014.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was offered to purchase our Discount Domain Club membership, which provides substantial discounts for domains. Our customer will be required to pay GoDaddy direct which may result in an increase in fees for the products.Discount Domain Club[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,KayJayOffice of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:· Universal...
Terms of Service Agreement· Hosting AgreementThese agreements may be reviewed at [redacted].On December 2, 2014, the customer called our 24/7 customer care team about the website being down but our teams were unable to duplicate the issue. The customer called again on December 12, 2014 regarding the website being down and our customer care advised it was a known issue that our hosting team was working on. Go Daddy, like all providers, experiences unexpected, temporary technical issues from time-to-time. GoDaddy worked vigorously to resolve all of the technical issues our customer was experiencing. We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our hosting managers. GoDaddy strives to offer the best service levels in the industry.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a goodwill gesture for the known issue we have added a free one month renewal on the customers hosting plan. Should the customer wish to receive a refund they will need to cancel the hosting plan within 45 days of the renewal processed on November 3, 2014. Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Thanks,[redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following: Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concerns. GoDaddy’s Universal Terms of Service...
Agreement does require a valid payment method be kept on file within accounts with active services. The latest version of GoDaddy’s agreements can be found at: https://www.godaddy.com/legal-agreements.aspx. Should the complainant have the full credit card number they may reach out to our Billing team who would be able to review charges to the payment method. The Billing team can be reached at ###-###-####. Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, Ken C[redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]On December 1, 2011 during an online transaction the complainant purchased the Domain Name in question with GoDaddy’s Protected Registration Service for a one year term. The domain name was subsequently renewed on the following three occasions. The three occasions reflect both automatic renewals and manual renewals. The manual renewal was a direct actions by the complainant, the automatic renewals were instances of GoDaddy honoring its agreements with the complainant.• December 2, 2012• December 2. 2013• December 2, 2014One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On December 1, 2014 the complainant’s Certified Domain Deluxe Hosting Account were automatically renewed per the complainants account preferences. GoDaddy sent notices prior to the expiration dates of these services on:• September 2, 2014• October 2, 2014• November 1, 2014• November 16, 2014• November 23, 2014• November 24, 2014In addition the complainant manually renewed another Domain Name for a one year term on December 2, 2104 during a separate transaction.On February 9, 2015 the complainant cancelled all products in their GoDaddy account. They have requested a refund for their December 2014 transactions.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.As a onetime exception to our refund policy we will provide the complaint with refunds for their transactions that took place during December of 2014. These refunds total $180.01, please allow 5 to 7 days for this to reflect with their financial institution. EDUCATION:The complainant may wish to review the following information:GoDaddy Refund Policy[redacted]Canceling Protected Registration[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Thank you for the opportunity to address our customer's additional concerns. We stand by our previous response. Our customer instructed GoDaddy to renew the domain names in question and GoDaddy honored its agreements. Contrary to our customer’s understanding Registrars such as GoDaddy cannot remove time from domain names. This is a Registry restriction. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Godaddy uses implicit renewal without giving the customer a choice to decline auto-renewal. I was never informed about atomatic renewal and I never accepted any auto renewal options. Inspite that when I requested a cancellation Godaddy threatened me that if I cancel the domain club I will lose my one of my domains even though the domain was in the grace period. Godaddy uses unethical and dishonest business practices.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found a[redacted]On May 22, 2014, our customer purchased a hosting plan for a 2-year term.On May 22,...
2016, per our customer's account preferences, GoDaddy was instructed to not automatically renew the service upon expiration and did not do so in good faith to honor its agreements with our customer. GoDaddy proactively sent our customer renewal notices pre- and post-expiration, provided 10 days of live site service after expiration without receiving payment, and held the website data in a suspended status for an additional 10 days before the content was deleted.On June 12, 2016, our customer contacted GoDaddy’s support regarding the site and emails, and was informed the products were canceled due to non-payment. Our customer purchased a new hosting plan and paid the associated restore attempt fee. Hosting restores are not a product that GoDaddy regularly offers and may be provided in rare occasions when a customer did not maintain independent backups. Account management, including data backups, are a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.A data restore was completed on June 12, 2016, with the content was saved to a "restore" directory in our customer's hosting account. This “restore” directory may be located outside of the "public_html" directory. Our customer can contact our 24/7 support directly for help locating the content. It is our customer’s responsibility to ensure the proper directory structure to ensure site functionality.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,[redacted]
Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Please refund the money to the credit associated (discover) with the account. I will call Godaddy to confirm if the refund was made. Thank you for your cooperation.
Regards,
[redacted]
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. On January 29, 2014, our customer enabled the free hosting credit for the domain in which the credit was offered.On July 13, 2016 our customer contacted our support staff for assistance in changing the domain on their hosting plan.While the hosting credit will allow any domain to be used, it was always associated with the domain in which it was originally granted. When the domain was removed from the account due to failed billing, all free credits that came with the domain were also removed from the account. In this case, the hosting plan in question.GoDaddy’s offer still stands, and if our customer chooses to continue hosting their website with us, we will offer their hosting purchase at 50% off as well as 50% off of their hosting restore fee. As we only maintain a backup of our customer’s deleted content for 30 days after it has been removed from their account, we encourage our customer to take action sooner rather than later to avoid a total loss of content.Our customer may also utilize a third party archival website such as Wayback Machine in an attempt to recover the website data on their own. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 31, 2015, our customer purchased a domain name for a five-year term and...
GoDaddy’s Web Site Design service for a one-year term with a Customer Care representative via phone. The Website Design service enlists GoDaddy’s Professional Web Design team to create a custom website utilizing GoDaddy’s Website Builder. Customers must submit information including all images and text for the website to our Professional Web Design team before the site can be built.Several attempt to connect with the customer were made between April 1, 2015 and April 1, 2016 . On March 31, 2016, the design plan auto-renewed per our customer’s account preferences. Between April 1, 2016 and September 16, 2016 our design teams again attempted to connect with the customer but were unsuccessful.On March 31, 2017, after the site design plan again auto-renewed per our customer’s account preferences, our customer called to request a cancellation and refund of the Web Store Design service.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As GoDaddy was unable to connect with the customer and begin work on their design project, our design teams have refunded the Site Design charges in full back to the customer’s original payment method.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
We stand by our previous response. The service renewal took place on January 20, 2016. Our customer did not contact our support teams until March 21, 2016. GoDaddy is unable to issue a refund, as the refund request is outside of our policy. GoDaddy simply has no control over what happens to the email notices after leaving our system or how the customer’s ISP or email client chooses to handle the email. Thank you again for the opportunity to address the additional concerns presented by the customer. Kindest Regards, KayJay R[redacted] Office of the CEO- GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 9, 2015 at 4:12 AM (PST); per our customer's account preferences, GoDaddy was instructed to automatically renew 11 domain name registrations upon expiration and did so in a good faith effort to honor its agreements with the customer. An email confirmation was sent to our customer immediately following the transaction which contained itemized details.GoDaddy sent renewal notices prior to the expiration date on:• September 8, 2015• October 3, 2015These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On October 9, 2015 at 2:09 PM (PST), 13 domain name registrations were manually renewed by our customer. Ten of these 13 domain names were already renewed hours earlier. On October 15, 2015 our customer care team reached out to our customer via phone. Our customer requested a reversal of the manual, online renewal they had processed the prior week and was properly advised the renewal period could not be removed from the associated domain name registrations and a refund was not applicable per our Refund Policy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On October 15, 2015 the complainant transferred all but one of their domain name registrations away from GoDaddy to another provider. The remaining domain name registration is currently pending transfer away. GoDaddy is unable to provide the requested refund of $410.52. The manual renewal period for each domain name registration paid by our customer In this transaction had transferred with the registration to their new registrar/registration provider.The complainant’s refund request of $410.52 for the manual renewal is denied as the renewal period for each domain paid by our customer in this transaction has transferred with the domain name registrations to their new provider. As a one-time exception and gesture of goodwill, GoDaddy has provided a partial refund in the amount of $178.87 for registration time not transferred to the new registrar on any automatically renewed domains due to being transferred away within 45-days of the renewal date.Education:The complainant may find the following articles helpful:Managing Renewals for Products and Services-https://my.godaddy.com/help/managing-renewals-for-products-and-services...⇄ or Declining A Transfer to Another Registrar-https://my.godaddy.com/help/accepting-or-declining-a-transfer-to-anoth...⇄ Policy-https://my.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On October 2, 2014 and October 3, 2014 our customer purchased two separate domain...
names for two year terms during online transactions. On October 4, 2016 per our customer’s account preferences, GoDaddy was instructed to automatically renew each domain name upon expiration for another 2-year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.GoDaddy proactively sent multiple renewal notices prior to the renewal transaction that informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Furthermore, GoDaddy sent order a confirmation email containing itemized details following the transaction. On October 12, 2016 our customer cancelled the domain names. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On October 24, 2016 our customer contacted our support teams and was properly notified that the renewal transaction in question is beyond refund eligibility. GoDaddy’s Refund Policy is publicly available at [redacted]We encourage our customers to take an active role in reviewing and managing their account settings to prevent further unwanted renewals. Account management is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.The bids our customer placed were visible and available for viewing within their GoDaddy account. It appears our customer may not have been looking at the right section of their GoDaddy Auctions Page under 'Bidding List'. Our customer may find the following article helpful in navigating to their Bidding List: https://godaddy.com/help/responding-to-offers-when-buying-domain-names-931?As the domain auction in question is now expired, our customer’s bidding history can be located under the 'Didn't Win' Section of their Bidding List. The domain name our customer was bidding on has been re-listed at auction and our customer is welcome to bid on it.As mentioned in our original response, our customer’s interactions with our customer care staff will be fully reviewed by our customer care managers in an effort to identify improvement opportunities.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO – GoDaddy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Yes,I Agreed To There Terms But Those Terms Did Not Say Anything About There Company False Advertising And Bad Quality Work And Service .The Only Reason The Site Was Published Because I Got Tired Of There Customer Service People Acting Like They Didn't Fully Understand What I Wanted Done To The Site .Now If I Have To Take This To Court I Will, Because They Did Not Provide A Quality Standard E Commerce Site There Design Is Below Average .Now If They Go Back And Listen To Those Phone Call's They Will Get A Full Understanding Of Why I Don't Want To Continue My Business With Them .At This Point Even If They Were Able To Provide A Website Up To My Standards I Would Not Except It And I Will Encourage Everyone Else Not To Do Business With Them Because I Let Them know That It Would Be A Big Project From The Beginning And Offered To Pay More If Needed To Be But They Didn't Really Get It ,And Maybe I Wasn't Communicating My Vision Good Enough ,But I Think Drawing The Layout Out It Good Enough .So If They Cant Work Out Some Type Of Refund I Will Take Legal Action Because This Is Just ridiculous.The Revdex.com In The Future Will Probably See Alot Of Complaints Like This From Godaddy.com Customers . [redacted] CEO[redacted]Its Not, Business As Usual.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I contacted my credit card company they said that a the card is active and b you charged the card 3 times at once triggering fraud. The same charge was processed 3 times. I'm not sure what kind of busines model you practice. Also one month prior I set up alternative billing using [redacted]. I've been charged for other products such as outright with no problem. This company is cold and calluce. No remorse. I support my mother who has terminal cancer with this website and the lack of remorse on your end is SCary.
Regards,
[redacted]
I don't agree with Godaddy explanation, because1. [redacted] and Godaddy are partners, Escorw.com's transaction was initiated by Godaddy, if the transaction is complete, Godaddy will receive a commission.2.The domain was listing on Godaddy, they have a responsibility to review the goods and sellers, to ensure the completion of the transaction.So I think if buyer does not receive the goods, Godaddy and his partner [redacted] should not charge buyer any fees. Now I have not received the goods, [redacted] still charged me $346.10. I think this is a huge unfair, Godaddy and [redacted] should negotiate a refund to me.
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its original response. When GoDaddy registers or renews domains for customers, it acts as a broker of sorts, as GoDaddy pays funds to the respective registries to acquire or renew that domain on our customer’s behalf. GoDaddy has a limited time frame in which it can receive a refund for domains, a time frame which our Refund Policy for domains is based upon.Again, if our customer cancels the Protected Registration service prior to July 30, 2017, GoDaddy can refund this service. The domains in question are non-refundable. Our customer may want to investigate other options if they do not wish to keep the domains, such as auctioning or selling the domains.Our Refund Policy can be found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 26, 2013, our customer purchased a Linux Web Hosting plan for one year. This service has been renewed annually, most recently on March 26, 2017. On this date, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent a renewal notice prior to the expiration date on March 16, 2017.On May 4, 2017, our customer canceled their Linux Web Hosting plan from within their account. On June 8, 2017, our customer contacted GoDaddy to request a refund for the Linux Web Hosting they had canceled on May 4, 2017. Their request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer’s refund request was denied as the service in question was canceled outside the window of time in which it was eligible for a refund. Products renewed on an annual basis must be canceled within 30 days of renewal to be refund eligible. While their request for a refund was correctly denied, as a onetime exception, GoDaddy has issued a refund for the time remaining on their Linux Web Hosting plan.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
[redacted]After reviewing the customer’s account, we were unable to find any history of a [redacted] bundle package or discount ever being in their account. A few years ago GoDaddy partnered with [redacted] to offer exclusive bundles and special savings on GoDaddy products. At this time, customers can no longer link their Godaddy accounts to their [redacted] memberships. GoDaddy discontinued special pricing for [redacted] customers on August 13, 2014.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was offered to purchase our Discount Domain Club membership, which provides substantial discounts for domains. Our customer will be required to pay GoDaddy direct which may result in an increase in fees for the products.Discount Domain Club[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,KayJayOffice of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:· Universal...
Terms of Service Agreement· Hosting AgreementThese agreements may be reviewed at [redacted].On December 2, 2014, the customer called our 24/7 customer care team about the website being down but our teams were unable to duplicate the issue. The customer called again on December 12, 2014 regarding the website being down and our customer care advised it was a known issue that our hosting team was working on. Go Daddy, like all providers, experiences unexpected, temporary technical issues from time-to-time. GoDaddy worked vigorously to resolve all of the technical issues our customer was experiencing. We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our hosting managers. GoDaddy strives to offer the best service levels in the industry.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a goodwill gesture for the known issue we have added a free one month renewal on the customers hosting plan. Should the customer wish to receive a refund they will need to cancel the hosting plan within 45 days of the renewal processed on November 3, 2014. Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Thanks,[redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following: Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concerns. GoDaddy’s Universal Terms of Service...
Agreement does require a valid payment method be kept on file within accounts with active services. The latest version of GoDaddy’s agreements can be found at: https://www.godaddy.com/legal-agreements.aspx. Should the complainant have the full credit card number they may reach out to our Billing team who would be able to review charges to the payment method. The Billing team can be reached at ###-###-####. Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, Ken C[redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]On December 1, 2011 during an online transaction the complainant purchased the Domain Name in question with GoDaddy’s Protected Registration Service for a one year term. The domain name was subsequently renewed on the following three occasions. The three occasions reflect both automatic renewals and manual renewals. The manual renewal was a direct actions by the complainant, the automatic renewals were instances of GoDaddy honoring its agreements with the complainant.• December 2, 2012• December 2. 2013• December 2, 2014One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On December 1, 2014 the complainant’s Certified Domain Deluxe Hosting Account were automatically renewed per the complainants account preferences. GoDaddy sent notices prior to the expiration dates of these services on:• September 2, 2014• October 2, 2014• November 1, 2014• November 16, 2014• November 23, 2014• November 24, 2014In addition the complainant manually renewed another Domain Name for a one year term on December 2, 2104 during a separate transaction.On February 9, 2015 the complainant cancelled all products in their GoDaddy account. They have requested a refund for their December 2014 transactions.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.As a onetime exception to our refund policy we will provide the complaint with refunds for their transactions that took place during December of 2014. These refunds total $180.01, please allow 5 to 7 days for this to reflect with their financial institution. EDUCATION:The complainant may wish to review the following information:GoDaddy Refund Policy[redacted]Canceling Protected Registration[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]
[redacted]
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Thank you for the opportunity to address our customer's additional concerns. We stand by our previous response. Our customer instructed GoDaddy to renew the domain names in question and GoDaddy honored its agreements. Contrary to our customer’s understanding Registrars such as GoDaddy cannot remove time from domain names. This is a Registry restriction. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy