Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] I have provided them with all the documentation they have requested time & time again. They continue to ask the same questions, ask me to do the same things they have told me every time & they still have failed to fix the problem. Just because they can't duplicate the problem on their end does not resolve Godaddy of it's responsibility to provide me with the same service everyone else has. I want restitution for my lost time and business. Not to mention my mind that I'm also losing thanks to Godaddy
Regards,
[redacted]
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On April 8, 2016, our customer canceled their Linux shared hosting plan and requested a refund as they had planned to move their hosted files to a free Managed WordPress hosting plan within their reseller account. Our customer was correctly informed on April 9, 2016 that the canceled hosting plan would not be refunded per GoDaddy’s refund policy. Our customer then requested that the hosting plan be restored to their customer account.GoDaddy’s hosting teams worked diligently to restore the hosting plan and content in question to our customer’s account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The restore of our customer’s hosting content was completed on April 29, 2016 and our customer was notified via email. Our customer may need to make updates to connection strings and file paths in any scripting on the site, as well as the primary hosted domain on the hosting account in question.As a goodwill gesture, we have extended our customer’s Reseller plan for an additional 1-year term at no charge. Any future renewals or upgrades for this plan are our customer’s responsibility.Our customer may find the following link helpful for future reference:Refund Policy:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
GoDaddy sent multiple emails with the following: eff, please update your credit card information or add a payment method so you don't lose your domain(s) and any associated content or email addresses. The following items will expire if you do not update your payment information:[redacted] - Aug. 01, 2016[redacted] - Aug. 01, 2016 The following did not expire on Aug 1. A total misleading and frankly a false email. They could refund the charge, they just choose not to.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response and reiterate that GoDaddy's technical support staff has worked diligently and vigorously to resolve all technical issues the complainant has experienced. The Website Builder plan does provide a mobile component but the specific capabilities the complainant is requesting be added to GoDaddy’s Website Builder mobile platform are not currently available.We are continuously working to provide improvements and implement feedback shared by our customers. At this time, we do not have a specific timeframe for updates requested by the complainant.Our offer to provide the complainant with a one year subscription for GoDaddy’s Starter Managed WordPress at no cost stands. Our Managed WordPress plans are SSL compatible should the complainant decide to accept this offer.We are also able to provide a refund for any remaining time left on the complainant’s current Website Builder plan should they decide to cancel the service or move to the Managed WordPress plan. They can contact this office directly for assistance with either offer. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 29, 2014, our customer purchased a Managed Wordpress hosting plan for one...
year via an online order.On January 14, 2016, our customer renewed their Managed Wordpress hosting for one year via an online order.On December 29, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew their Managed Wordpress hosting and did so in a good faith effort to honor its agreements with our customer.On January 30, 2017, our customer contacted GoDaddy to cancel their Managed Wordpress hosting and request a refund. While the service was no longer eligible for a refund, our customer was provided a partial refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted us after the period in which their hosting would have qualified for a refund, however, during the call on January 30, 2017, our customer was offered a full refund. GoDaddy will honor this offer and has issued a full refund for the Managed Wordpress hosting.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.
GoDaddy maintains no control or influence over the fees charged to our customer by [redacted]. We encourage our customer to review the Auctions Membership Agreement they accepted, located at https://www.godaddy.com/legal-agreements.aspx.
GoDaddy has refunded the fee our customer paid to transfer the domain.
Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,
Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOn February 2 2016, our customer purchased a Basic Reseller plan for a three-year term via an online transaction. A reseller plan allows customers to be able to resell many GoDaddy products under their own brand and earn a commission from each product sold.On March 29 2016, our customer contacted GoDaddy’s support teams to inquire on cancelling and refunding their Reseller plan. At that time, the customer was informed that per GoDaddy’s Refund Policy there were no applicable refunds.Contrary to the customer’s complaint, our customer called GoDaddy twice since purchasing the reseller plan and in neither interaction did the customer indicate they were charged twice for the plan. The customer was only charged once for the plan in question and they may review their order history to see any and all charged made on their account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer did not contact GoDaddy until after the timeframe had passed to receive a refund. As such there are no applicable refunds for the Reseller account.Our customer may find the following GoDaddy Help articles useful:Refund Policy- https://support.godaddy.com/help/article/8849/refund-policyFind your GoDaddy receipts - https://www.godaddy.com/help/find-your-godaddy-receipts-4885Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Ken C[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• ...
Domain Name Registration AgreementThese agreements are found at: [redacted]On November 14, 2012, our customer registered four domains online, each for a 3-year term.On November 15, 2015, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domains in question and did so in a good faith effort to honor its agreements.GoDaddy sent renewal notices prior to the expiration date on: • October 15, 2015 (30-day notice) • November 9, 2015 (5-day notice)These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Contrary to our customer’s understanding, we are unable to find any phone calls placed to GoDaddy by our customer in November 2015.RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service.Our customer did not contact GoDaddy until after the timeframe had passed to receive a refund. As GoDaddy is unable to receive a refund from the registry for the domain name renewals, we are unable to refund our customer. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Our customer may find the following GoDaddy Help articles useful:Refund Policy[redacted] Managing Renewals - https://www.godaddy.com/help/managing-renewals-for-products-and-services-725 Th...⇄ you again for the opportunity to address and bring clarity to the concerns presented.Best regards,Melanie Van K[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 14, 2007 our customer purchased a domain name online for a two-year term and elected to add GoDaddy’s Protected Registration service. One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain name or loss through domain transfer. Domain names with this service cannot be canceled until the Protected Registration is canceled. This is done by submitting valid verification information to GoDaddy’s Domain Services department.The Domain Name and Protected Registration were subsequently renewed January 15, 2009 for a two-year term during an interaction with GoDaddy’s customer care. Per our customer’s account preferences the domain and Protected Registration renewed automatically for a two year term on February 15, 2011. Additionally, on February 17, 2011 the domain and Protected Registration were manually renewed by our customer for an additional two-year term during an interaction with GoDaddy’s customer care. On the latest renewal date of February 15, 2015, our initial attempt to automatically renew the domain and Protected Registration service per our customer’s account preferences failed. On the following day, a GoDaddy customer care representative attempted to call the number on file to resolve the matter but was unable to directly connect with our customer, instead leaving an automated voice message. However, on February 19, 2015, the domain and Protected Registration service were automatically renewed for a two year term per our customer’s account preferences, and a receipt was emailed to the address on file. GoDaddy sent multiple emails to the customer prior to the renewals occurring stating the services would be automatically renewed unless additional action was taken; however, our customer did not contact our 24/7 customer care until after these transactions occurred. Account management is a customer responsibility.The customer's account preferences instructed GoDaddy to automatically renew their products with the payment method they supplied to us, a checking account. GoDaddy's third-party check processing company, [redacted]., was utilized for the transaction. In a transaction such as this, [redacted] will supply the funds to GoDaddy for the services or products rendered, and then in turn collect the funds directly from the customer. This is outlined in our Universal Terms of Service Agreement.Our customer contacted our customer care on March 16, 2015, almost a month after the successful automatic renewal of their domain and Protected Registration. During this call our agent correctly explained our Refund Policy and pointed them to the online form for canceling their Protected Registration (located at https://supportcenter.secureserver.net/ProtectedRegistration/Index). Our customer has not yet provided all of the required information to cancel this service.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. We ask that our customer continue to work with our Domain Services team to cancel the Protected Registration service, releasing GoDaddy from our previous agreement to protect the domain against cancellation. While the domain name is non-refundable at this time, we are willing to refund the Protected Registration renewal fee of approximately $65 as a gesture of good will after our customer has canceled the service.Additionally, GoDaddy does not make any form of collection efforts. Any such efforts made by [redacted] are outside of Go Daddy's direct control. [redacted] did provide the funds to GoDaddy required for these services. From our customer's correspondence, it appears that [redacted] may have been unable or is attempting to collect the funds from them. EDUCATION:Should our customer need to contact [redacted] directly, we have provided their contact information below for their convenience: [redacted] Contact InfoU.S. and Canada Customer Care###-###-####[redacted]Our customer might also find the following support articles helpful in the future for managing their GoDaddy account(s):Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725/managing-renewals-for-produ...⇄ is Protected Registration?https://support.godaddy.com/help/article/1286/what-is-protected-reg...⇄ Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best Regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On September 11, 2017, our customer contacted our Customer Care team after...
experiencing problems sending email messages utilizing their existing email plan and a third-party email client. Our customer purchased a new Microsoft Office 365 email plan and the process to migrate existing email from their existing Workspace email plan to the new Office 365 plan was completed. GoDaddy charges a $99.00 fee to migrate email data. On September 25, 2017, our customer contacted our Customer Care team, requesting to revert to the previous Workspace email platform. The Office 365 email plan was canceled and our customer received a full refund. Our customer was notified the migration service was not eligible for refund as the service was rendered.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has since connected with our customer to address and resolve their concerns to their satisfaction.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 19, 2016 during a call with GoDaddy’s customer care center, our customer...
purchased seven Email Essential Plans for three year terms. During the interaction, they also activated the plans in question, and purchased email migration service, to move their emails from their previous provider to the Office 365 plans. Our customer did not follow the steps to complete the email migration; instead contacting GoDaddy’s customer care team on January 28, 2017 to request a refund. They were properly informed the products in question are no longer refund eligible. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The Email Essentials plans our customer purchased worked as intended and are outside of our 30-day refund timeframe. If our customer wishes to make use of these products for the balance of their purchased term our customer care team will be happy to provide assistance with completing the email migration. The following information may be useful to our customer:GoDaddy Refund Policy: http://x.co/refundpolicyThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. The Complainant’s lifetime spend within their GoDaddy account is $63.06. They have been provided with refunds to their original payment method totaling $63.06. At this time we consider this matter to be resolved.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy stands by its previous response. Our customer spoke with our Customer Care Center on March 10, 2018, and we advised them that the renewal failure notice received was for a separate domain that our customer intended to let expire. If our customer had questions on a renewal, contacting our Customer Care team prior to processing another renewal online would have prevented the situation that occurred. Account management, including domain renewals, is ultimately a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity
to the concerns presented by the complainant. We have reviewed this matter and
would like to present the following.The complainant acknowledged and agreed to the following
agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement • Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxFrom the information provided, it appears that the
complainant had been in a dispute with a third party over control of the
domains in question.The complainant was able to initiate a Change of Account by
filling out a 'Change Form' to have the domains in question moved to a customer
account under their control. In order for a domain to be moved using this
process, specific verification information is required showing the complainant
is the registrant or an authorized party for the company/organization listed on
the domain. RESOLUTION:GoDaddy has upheld its agreements in good faith with the
complainant and honored its terms of service. As the complainant has provided proper identification to our
Domain Services Change team, the domains were moved into an account controlled
by the complainant, and we believe the complainant’s concerns to be resolved. Thank you again for the opportunity to address and bring clarity
to the concerns presented by the complainant. Kindest
regards,Mandy
O[redacted]Office of
the CEO - [email protected][redacted]Scottsdale,
AZ 85260
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 8, 2016, our customer initiated a thirty day free trial of GoDaddy’s...
GoCentral Website Builder. On December 8, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.On March 9, 2017, our customer contacted support for the first time to express concerns about image limitations within GoCentral. Their request for a refund was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Prior to requesting any information from our customers, GoDaddy’s website clearly states the duration of the free trial for GoCentral and the cost to renew once the trial period ends. GoCentral is designed to display websites across different devices. As such, screen resizing occurs, which can result in certain images being partially cutoff. File size is not a factor, as the size limit imposed in GoCentral (thirty megabytes) is far greater than what is recommended for any site builder. Factors that do matter are file format and pixels.We understand GoCentral may not be a fit for our customer. In this case, we will make an exception to our Refund Policy and provide our customer an In-Store credit which can be used towards another product that will help them achieve their goals, such as hosting. Should our customer wish to accept this offer, they can reach us at [email protected]. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Dear Revdex.com, Nothing has been resolved. No refunds have been received either thru Paypal or the bank. The payment was stolen by GODaddy. Our website has been off the web since April 3,2017. Not only are we losing thousands of dollars in revenue but GoDaddy has failed to pay us for advertising on our domain. They have failed to provide any proof of refunds either thru Paypal or the bank. All they show is a phoney $251.92 in their payment history.Best,[redacted]
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx Upon reviewing our customers account, it appears there is a business Plus Website Builder plan that is set to expire on May 12, 2017. In regard to the Unlimited Email plan and SSL certificate, both products do not have sufficient time remaining to be eligible for a refund. Domain names are non-refundable. Resolution: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Should our customer wish to cancel their Website Builder plan by May 12, 2016 as a onetime exception to our Refund Policy we will provide a refund for the time remaining. Should our customer wish to take advantage of this offer they may contact our office directly at [email protected]. Our customer may review GoDaddy’s Refund policy using the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. Thank you again for the opportunity to address the concerns presented by our customer. Kind regards, John M[redacted]Office of the CEO -GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10802943, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hi and thanks for the update with my issue with Go Daddy.com again my name is [redacted] the owner of the DJ blog network, and no one other than me had accessed to any of my user names and passwords to any account that I have, not even my daughter has my username and password, to Go Daddy how this happen I will never know.The only thing Go Daddy should've called me by phone anyone who is familiar with emails knows that they're not 100% anymore, and I do not log into my Go Daddy account every day I have no reason to do that unless I'm having some kind of issues with my blog, and then Go Daddy should have records for everything that had happened I have called the Go Daddy support I've even call them some mornings as early as 7 AM even on Sunday morning and yes they have helped me solve the problems that I've always had up until now.The only thing I was asking from Go Daddy is for them to take steps to get my domain name back I do not hear from them anymore and this please put your self where I met I have lost three years of really hard work I work weekends holidays, a build in the content on the Dj Blog Network, I even get up some mornings as early as 3 AM and start working on my stuff I work very hard and then Go Daddy even tells me to try to work out a deal with dream host in Indonesia which I will not do this just like someone breaking in your house and still in a TV it in you asking them to let you use it that just don't go with me.Now I'm going to be setting the Dj Blog Network backup under Dj Blog Network.net if I have to I would rather have my original domain name back but I will not be buying any more domain names or services from Go Daddy.com as it turns out I am not happy how things have went with them.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 2, 2015, the complainant purchased a domain backorder for the domain in question. Domain Backorders are a service that help customers attempt to acquire a currently registered domain name if or when it becomes available for registration. Placing a backorder is not a guarantee that the domain name will be acquired. The domain name in question is currently registered through a third party registrar, and was most recently updated on November 9, 2015 possibly due to a renewal or other action. GoDaddy has no control or influence over other registrars and is unable to force another party or registrar to provide the domain in question to the complainant.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Per GoDaddy’s Refund Policy, domain backorders are refundable to the original payment method if canceled within 45 days of purchase. If the backorder is canceled after 45 days from purchase, an in-store credit would be provided. The complainant can contact our support teams to request a refund once the backorder has been canceled.EDUCATION:The complainant may find the following articles helpful:Domain Backorder and Monitoring FAQ:https://www.godaddy.com/help/domain-backorder-and-monitoring-faq-576\What are Domain Backorders?:https://www.godaddy.com/help/what-are-domain-backorders-597Does Domain Backorders Guarantee Domain Name Registration?:https://www.godaddy.com/help/does-domain-backorders-guarantee-doma...⇄ Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn May 12, 2015, GoDaddy notified our customer, via email, that Microsoft had ended support for the hosting server type they were utilizing, effective July 14, 2015. The notice advised them to migrate to a new server to avoid downtime of their website and provided helpful instructions. GoDaddy has no control over what happens to an email notice after it leaves our system or how the customer's ISP or email client chooses to handle the email once received.When a hosting account is cancelled, GoDaddy may retain the data for a limited time. The content is not stored in the customer’s account but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposes. Per our terms of service (to which the customer agreed), it is the customer’s responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account. The reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.As a onetime exception, GoDaddy will waive the recovery fee and attempt to restore the website content. GoDaddy cannot guarantee the content can be recovered. We have notified the customer via email of our effort to restore their data. Education:The customer might find the following articles useful.BACKING UP AND RESTORING MYSQL OR MSSQL DATABASEShttps://www.godaddy.com/help/backing-up-and-restoring-mysql-or-mssql-da...⇄ UP YOUR WEBSITEhttps://www.godaddy.com/help/back-up-your-website-8480Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] I have provided them with all the documentation they have requested time & time again. They continue to ask the same questions, ask me to do the same things they have told me every time & they still have failed to fix the problem. Just because they can't duplicate the problem on their end does not resolve Godaddy of it's responsibility to provide me with the same service everyone else has. I want restitution for my lost time and business. Not to mention my mind that I'm also losing thanks to Godaddy
Regards,
[redacted]
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On April 8, 2016, our customer canceled their Linux shared hosting plan and requested a refund as they had planned to move their hosted files to a free Managed WordPress hosting plan within their reseller account. Our customer was correctly informed on April 9, 2016 that the canceled hosting plan would not be refunded per GoDaddy’s refund policy. Our customer then requested that the hosting plan be restored to their customer account.GoDaddy’s hosting teams worked diligently to restore the hosting plan and content in question to our customer’s account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The restore of our customer’s hosting content was completed on April 29, 2016 and our customer was notified via email. Our customer may need to make updates to connection strings and file paths in any scripting on the site, as well as the primary hosted domain on the hosting account in question.As a goodwill gesture, we have extended our customer’s Reseller plan for an additional 1-year term at no charge. Any future renewals or upgrades for this plan are our customer’s responsibility.Our customer may find the following link helpful for future reference:Refund Policy:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
GoDaddy sent multiple emails with the following: eff, please update your credit card information or add a payment method so you don't lose your domain(s) and any associated content or email addresses. The following items will expire if you do not update your payment information:[redacted] - Aug. 01, 2016[redacted] - Aug. 01, 2016 The following did not expire on Aug 1. A total misleading and frankly a false email. They could refund the charge, they just choose not to.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response and reiterate that GoDaddy's technical support staff has worked diligently and vigorously to resolve all technical issues the complainant has experienced. The Website Builder plan does provide a mobile component but the specific capabilities the complainant is requesting be added to GoDaddy’s Website Builder mobile platform are not currently available.We are continuously working to provide improvements and implement feedback shared by our customers. At this time, we do not have a specific timeframe for updates requested by the complainant.Our offer to provide the complainant with a one year subscription for GoDaddy’s Starter Managed WordPress at no cost stands. Our Managed WordPress plans are SSL compatible should the complainant decide to accept this offer.We are also able to provide a refund for any remaining time left on the complainant’s current Website Builder plan should they decide to cancel the service or move to the Managed WordPress plan. They can contact this office directly for assistance with either offer. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 29, 2014, our customer purchased a Managed Wordpress hosting plan for one...
year via an online order.On January 14, 2016, our customer renewed their Managed Wordpress hosting for one year via an online order.On December 29, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew their Managed Wordpress hosting and did so in a good faith effort to honor its agreements with our customer.On January 30, 2017, our customer contacted GoDaddy to cancel their Managed Wordpress hosting and request a refund. While the service was no longer eligible for a refund, our customer was provided a partial refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted us after the period in which their hosting would have qualified for a refund, however, during the call on January 30, 2017, our customer was offered a full refund. GoDaddy will honor this offer and has issued a full refund for the Managed Wordpress hosting.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.
GoDaddy maintains no control or influence over the fees charged to our customer by [redacted]. We encourage our customer to review the Auctions Membership Agreement they accepted, located at https://www.godaddy.com/legal-agreements.aspx.
GoDaddy has refunded the fee our customer paid to transfer the domain.
Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,
Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOn February 2 2016, our customer purchased a Basic Reseller plan for a three-year term via an online transaction. A reseller plan allows customers to be able to resell many GoDaddy products under their own brand and earn a commission from each product sold.On March 29 2016, our customer contacted GoDaddy’s support teams to inquire on cancelling and refunding their Reseller plan. At that time, the customer was informed that per GoDaddy’s Refund Policy there were no applicable refunds.Contrary to the customer’s complaint, our customer called GoDaddy twice since purchasing the reseller plan and in neither interaction did the customer indicate they were charged twice for the plan. The customer was only charged once for the plan in question and they may review their order history to see any and all charged made on their account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer did not contact GoDaddy until after the timeframe had passed to receive a refund. As such there are no applicable refunds for the Reseller account.Our customer may find the following GoDaddy Help articles useful:Refund Policy- https://support.godaddy.com/help/article/8849/refund-policyFind your GoDaddy receipts - https://www.godaddy.com/help/find-your-godaddy-receipts-4885Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Ken C[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• ...
Domain Name Registration AgreementThese agreements are found at: [redacted]On November 14, 2012, our customer registered four domains online, each for a 3-year term.On November 15, 2015, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domains in question and did so in a good faith effort to honor its agreements.GoDaddy sent renewal notices prior to the expiration date on: • October 15, 2015 (30-day notice) • November 9, 2015 (5-day notice)These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Contrary to our customer’s understanding, we are unable to find any phone calls placed to GoDaddy by our customer in November 2015.RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service.Our customer did not contact GoDaddy until after the timeframe had passed to receive a refund. As GoDaddy is unable to receive a refund from the registry for the domain name renewals, we are unable to refund our customer. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Our customer may find the following GoDaddy Help articles useful:Refund Policy[redacted] Managing Renewals - https://www.godaddy.com/help/managing-renewals-for-products-and-services-725 Th...⇄ you again for the opportunity to address and bring clarity to the concerns presented.Best regards,Melanie Van K[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 14, 2007 our customer purchased a domain name online for a two-year term and elected to add GoDaddy’s Protected Registration service. One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain name or loss through domain transfer. Domain names with this service cannot be canceled until the Protected Registration is canceled. This is done by submitting valid verification information to GoDaddy’s Domain Services department.The Domain Name and Protected Registration were subsequently renewed January 15, 2009 for a two-year term during an interaction with GoDaddy’s customer care. Per our customer’s account preferences the domain and Protected Registration renewed automatically for a two year term on February 15, 2011. Additionally, on February 17, 2011 the domain and Protected Registration were manually renewed by our customer for an additional two-year term during an interaction with GoDaddy’s customer care. On the latest renewal date of February 15, 2015, our initial attempt to automatically renew the domain and Protected Registration service per our customer’s account preferences failed. On the following day, a GoDaddy customer care representative attempted to call the number on file to resolve the matter but was unable to directly connect with our customer, instead leaving an automated voice message. However, on February 19, 2015, the domain and Protected Registration service were automatically renewed for a two year term per our customer’s account preferences, and a receipt was emailed to the address on file. GoDaddy sent multiple emails to the customer prior to the renewals occurring stating the services would be automatically renewed unless additional action was taken; however, our customer did not contact our 24/7 customer care until after these transactions occurred. Account management is a customer responsibility.The customer's account preferences instructed GoDaddy to automatically renew their products with the payment method they supplied to us, a checking account. GoDaddy's third-party check processing company, [redacted]., was utilized for the transaction. In a transaction such as this, [redacted] will supply the funds to GoDaddy for the services or products rendered, and then in turn collect the funds directly from the customer. This is outlined in our Universal Terms of Service Agreement.Our customer contacted our customer care on March 16, 2015, almost a month after the successful automatic renewal of their domain and Protected Registration. During this call our agent correctly explained our Refund Policy and pointed them to the online form for canceling their Protected Registration (located at https://supportcenter.secureserver.net/ProtectedRegistration/Index). Our customer has not yet provided all of the required information to cancel this service.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. We ask that our customer continue to work with our Domain Services team to cancel the Protected Registration service, releasing GoDaddy from our previous agreement to protect the domain against cancellation. While the domain name is non-refundable at this time, we are willing to refund the Protected Registration renewal fee of approximately $65 as a gesture of good will after our customer has canceled the service.Additionally, GoDaddy does not make any form of collection efforts. Any such efforts made by [redacted] are outside of Go Daddy's direct control. [redacted] did provide the funds to GoDaddy required for these services. From our customer's correspondence, it appears that [redacted] may have been unable or is attempting to collect the funds from them. EDUCATION:Should our customer need to contact [redacted] directly, we have provided their contact information below for their convenience: [redacted] Contact InfoU.S. and Canada Customer Care###-###-####[redacted]Our customer might also find the following support articles helpful in the future for managing their GoDaddy account(s):Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725/managing-renewals-for-produ...⇄ is Protected Registration?https://support.godaddy.com/help/article/1286/what-is-protected-reg...⇄ Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best Regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On September 11, 2017, our customer contacted our Customer Care team after...
experiencing problems sending email messages utilizing their existing email plan and a third-party email client. Our customer purchased a new Microsoft Office 365 email plan and the process to migrate existing email from their existing Workspace email plan to the new Office 365 plan was completed. GoDaddy charges a $99.00 fee to migrate email data. On September 25, 2017, our customer contacted our Customer Care team, requesting to revert to the previous Workspace email platform. The Office 365 email plan was canceled and our customer received a full refund. Our customer was notified the migration service was not eligible for refund as the service was rendered.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has since connected with our customer to address and resolve their concerns to their satisfaction.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 19, 2016 during a call with GoDaddy’s customer care center, our customer...
purchased seven Email Essential Plans for three year terms. During the interaction, they also activated the plans in question, and purchased email migration service, to move their emails from their previous provider to the Office 365 plans. Our customer did not follow the steps to complete the email migration; instead contacting GoDaddy’s customer care team on January 28, 2017 to request a refund. They were properly informed the products in question are no longer refund eligible. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The Email Essentials plans our customer purchased worked as intended and are outside of our 30-day refund timeframe. If our customer wishes to make use of these products for the balance of their purchased term our customer care team will be happy to provide assistance with completing the email migration. The following information may be useful to our customer:GoDaddy Refund Policy: http://x.co/refundpolicyThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. The Complainant’s lifetime spend within their GoDaddy account is $63.06. They have been provided with refunds to their original payment method totaling $63.06. At this time we consider this matter to be resolved.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy stands by its previous response. Our customer spoke with our Customer Care Center on March 10, 2018, and we advised them that the renewal failure notice received was for a separate domain that our customer intended to let expire. If our customer had questions on a renewal, contacting our Customer Care team prior to processing another renewal online would have prevented the situation that occurred. Account management, including domain renewals, is ultimately a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity
to the concerns presented by the complainant. We have reviewed this matter and
would like to present the following.The complainant acknowledged and agreed to the following
agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement • Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxFrom the information provided, it appears that the
complainant had been in a dispute with a third party over control of the
domains in question.The complainant was able to initiate a Change of Account by
filling out a 'Change Form' to have the domains in question moved to a customer
account under their control. In order for a domain to be moved using this
process, specific verification information is required showing the complainant
is the registrant or an authorized party for the company/organization listed on
the domain. RESOLUTION:GoDaddy has upheld its agreements in good faith with the
complainant and honored its terms of service. As the complainant has provided proper identification to our
Domain Services Change team, the domains were moved into an account controlled
by the complainant, and we believe the complainant’s concerns to be resolved. Thank you again for the opportunity to address and bring clarity
to the concerns presented by the complainant. Kindest
regards,Mandy
O[redacted]Office of
the CEO - [email protected][redacted]Scottsdale,
AZ 85260
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 8, 2016, our customer initiated a thirty day free trial of GoDaddy’s...
GoCentral Website Builder. On December 8, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.On March 9, 2017, our customer contacted support for the first time to express concerns about image limitations within GoCentral. Their request for a refund was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Prior to requesting any information from our customers, GoDaddy’s website clearly states the duration of the free trial for GoCentral and the cost to renew once the trial period ends. GoCentral is designed to display websites across different devices. As such, screen resizing occurs, which can result in certain images being partially cutoff. File size is not a factor, as the size limit imposed in GoCentral (thirty megabytes) is far greater than what is recommended for any site builder. Factors that do matter are file format and pixels.We understand GoCentral may not be a fit for our customer. In this case, we will make an exception to our Refund Policy and provide our customer an In-Store credit which can be used towards another product that will help them achieve their goals, such as hosting. Should our customer wish to accept this offer, they can reach us at [email protected]. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Dear Revdex.com, Nothing has been resolved. No refunds have been received either thru Paypal or the bank. The payment was stolen by GODaddy. Our website has been off the web since April 3,2017. Not only are we losing thousands of dollars in revenue but GoDaddy has failed to pay us for advertising on our domain. They have failed to provide any proof of refunds either thru Paypal or the bank. All they show is a phoney $251.92 in their payment history.Best,[redacted]
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx Upon reviewing our customers account, it appears there is a business Plus Website Builder plan that is set to expire on May 12, 2017. In regard to the Unlimited Email plan and SSL certificate, both products do not have sufficient time remaining to be eligible for a refund. Domain names are non-refundable. Resolution: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Should our customer wish to cancel their Website Builder plan by May 12, 2016 as a onetime exception to our Refund Policy we will provide a refund for the time remaining. Should our customer wish to take advantage of this offer they may contact our office directly at [email protected]. Our customer may review GoDaddy’s Refund policy using the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. Thank you again for the opportunity to address the concerns presented by our customer. Kind regards, John M[redacted]Office of the CEO -GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10802943, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hi and thanks for the update with my issue with Go Daddy.com again my name is [redacted] the owner of the DJ blog network, and no one other than me had accessed to any of my user names and passwords to any account that I have, not even my daughter has my username and password, to Go Daddy how this happen I will never know.The only thing Go Daddy should've called me by phone anyone who is familiar with emails knows that they're not 100% anymore, and I do not log into my Go Daddy account every day I have no reason to do that unless I'm having some kind of issues with my blog, and then Go Daddy should have records for everything that had happened I have called the Go Daddy support I've even call them some mornings as early as 7 AM even on Sunday morning and yes they have helped me solve the problems that I've always had up until now.The only thing I was asking from Go Daddy is for them to take steps to get my domain name back I do not hear from them anymore and this please put your self where I met I have lost three years of really hard work I work weekends holidays, a build in the content on the Dj Blog Network, I even get up some mornings as early as 3 AM and start working on my stuff I work very hard and then Go Daddy even tells me to try to work out a deal with dream host in Indonesia which I will not do this just like someone breaking in your house and still in a TV it in you asking them to let you use it that just don't go with me.Now I'm going to be setting the Dj Blog Network backup under Dj Blog Network.net if I have to I would rather have my original domain name back but I will not be buying any more domain names or services from Go Daddy.com as it turns out I am not happy how things have went with them.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 2, 2015, the complainant purchased a domain backorder for the domain in question. Domain Backorders are a service that help customers attempt to acquire a currently registered domain name if or when it becomes available for registration. Placing a backorder is not a guarantee that the domain name will be acquired. The domain name in question is currently registered through a third party registrar, and was most recently updated on November 9, 2015 possibly due to a renewal or other action. GoDaddy has no control or influence over other registrars and is unable to force another party or registrar to provide the domain in question to the complainant.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Per GoDaddy’s Refund Policy, domain backorders are refundable to the original payment method if canceled within 45 days of purchase. If the backorder is canceled after 45 days from purchase, an in-store credit would be provided. The complainant can contact our support teams to request a refund once the backorder has been canceled.EDUCATION:The complainant may find the following articles helpful:Domain Backorder and Monitoring FAQ:https://www.godaddy.com/help/domain-backorder-and-monitoring-faq-576\What are Domain Backorders?:https://www.godaddy.com/help/what-are-domain-backorders-597Does Domain Backorders Guarantee Domain Name Registration?:https://www.godaddy.com/help/does-domain-backorders-guarantee-doma...⇄ Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn May 12, 2015, GoDaddy notified our customer, via email, that Microsoft had ended support for the hosting server type they were utilizing, effective July 14, 2015. The notice advised them to migrate to a new server to avoid downtime of their website and provided helpful instructions. GoDaddy has no control over what happens to an email notice after it leaves our system or how the customer's ISP or email client chooses to handle the email once received.When a hosting account is cancelled, GoDaddy may retain the data for a limited time. The content is not stored in the customer’s account but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposes. Per our terms of service (to which the customer agreed), it is the customer’s responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account. The reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.As a onetime exception, GoDaddy will waive the recovery fee and attempt to restore the website content. GoDaddy cannot guarantee the content can be recovered. We have notified the customer via email of our effort to restore their data. Education:The customer might find the following articles useful.BACKING UP AND RESTORING MYSQL OR MSSQL DATABASEShttps://www.godaddy.com/help/backing-up-and-restoring-mysql-or-mssql-da...⇄ UP YOUR WEBSITEhttps://www.godaddy.com/help/back-up-your-website-8480Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy