Thank you for the opportunity to address our customer's
concerns
Upon conducting business with GoDaddy, our customer
acknowledged and accepted our agreements, found at
https://www.godaddy.com/legal-agreements.aspx
On April 4, 2017, via an online transaction our
customer
attempted to purchase the domain name in question through GoDaddy's Expired
Domains Auction ServiceThe expired domain name was clearly marked on the site
and include the date of their expiration
Our customer was subsequently notified that the domain
name had been redeemed by the original registrant
RESOLUTION:
GoDaddy upheld its agreements with our customer in good
faith and honored its terms of service
During the typical domain expiration life-cycle, a domain
that has expired and has not been renewed may be placed as part of an "Expired
Domain Auction" on GoDaddy's auction siteDomains purchased in an expired
domain auction require the auction bid, plus cost of a one year domain
registration renewal, be paid after winning the auction. Bidding on an expired domain auction does not
guarantee that the bidder will acquire the domain name, as the original
registrant may still recover the domain, as outlined in the following article: https://www.godaddy.com/help/what-happens-after-domain-names-expire-
Thank you again for the opportunity to address the concerns
presented by our customer
Kindest
regards,
John
M[redacted]
Office of
the CEO - GoDaddy
Apologies - I meant to refer to the initial conversation and payment made on January 7, 2016, at which point I we were told there would be no additional charges.
Thank you for the opportunity to address our customer’s additional concerns. Website hosting and domain name registrations are separate services. Our customer is welcome to process a restore from their website backups. These backups are located within the Website Builder software. If our customer needs assistance, they are welcome to connect with our Customer Care Center 24/7 at 480-505-8877.Again, account management is solely a customer responsibility. We highly recommend our customer become familiar with their account, products, and the functionality of said products. Our customers must be responsible for their actions or lack thereof. The website services are functioning as intended. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On July 2, 2014 our customer purchased an Economy cPanel Hosting plan for a one year term during a call to GoDaddy’s Customer Care Center. During this call our customer was properly advised that migrating the content of their existing website to this plan was their responsibility. On July 13, 2014 our customer contacted our Customer Care Center and was again provided with instructions to migrate their website content. On July 2, 2015 the hosting plan expired. Per our customer's account preferences, GoDaddy was instructed to not automatically renew the service and did not do so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility. The hosting plan was ultimately canceled on July 22, 2015 for non-payment. On March 4, 2016 our customer contacted GoDaddy’s Customer Care Center to request a refund for the year of hosting. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The hosting plan our customer purchased functioned as intended. Our customer allowed it to run its term of purchase and then expire. As GoDaddy did devote resources to our customer the refund they have requested is not applicable. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
The main point has once again been missed in the reaponse. GoDaddy is indeed in breach of their own terms and conditions because they DID NOT charge the card associated with the account as they claim. They charged a card that was deleted from the account on July 12, 2015. This is the single most important point of the complaint. They have acknowledged that my account was on auto renew for the domain in question, yet they DID NOT charge my card on file. As far as the 'opting out' of the call list, I'm unfamiliar with this setting and can only assume the default is 'do not call'.
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed the complainant’s concerns and the GoDaddy account in question to which we would like to present the following.The complainant had reached out to GoDaddy's Domain Services team stating a domain...
name registered at GoDaddy is incorrectly displaying some of their personal contact information in the public Whois directory.Per GoDaddy's Domain Name Registration Agreement which all customers that register domain names with GoDaddy must acknowledge, domain name contact information must be kept in a current and accurate status. The latest version of GoDaddy's Domain Name Registration Agreement and all agreements may be found at: https://www.godaddy.com/legal-agreements.aspxGoDaddy takes its commitment to consumer protection very seriously and the appropriate teams are working to resolve the complainant’s concerns. Specifically, GoDaddy’s Domain Services team has reached out to the registrant and requested they update the information present on the Whois directory. If the registrant fails to do so, GoDaddy will take further action.RESOLUTION:Go Daddy has acted in good faith to address and resolve the complainant’s concerns. Upon further review, we have found no indication of the use of the complainant’s information with any other transactions.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted]@GoDaddy.com GoDaddy.com [redacted] Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On March 28, 2015, our customer purchased the domain name in question for a one year term via online transaction. On April 3, 2015 our customer opted to add private registration to the domain for the remainder of its registration term.On March 28, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and privacy service in question and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices prior to the expiration date, including the following dates:• February 26, 2016• March 22, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.After the domain renewal, our customer contacted GoDaddy’s customer care chat team to request a refund of the domain name and privacy. Our customer was correctly informed at that time that the domain name’s registration is non-refundable.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s chat team provided our customer with a refund of the private registration associated with the domain in question. If our customer does not wish to continue the domain’s registration, they may consider other options, such as listing it in a domain auction or even canceling the domain’s registration.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 27, 2015 our customer purchased a Website Builder, SSL Certificate and...
Office 365 Email Plan, each for a one year term during an online transaction. On August 27, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the SSL Certificate for a one year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. GoDaddy also sent our customer renewal notices via email prior to the renewal of the SSL Certificate. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On August 30, 2016 our customer contacted our customer support team. At that time they did not validate their account. On September 27, 2016 our customer cancelled all remaining products in their GoDaddy account. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer is requesting a refund for the canceled products, however these products are beyond the time frame specified in our Refund Policy. The Refund Policy can be reviewed at https://x.co/refundpolicyThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 31, 2017, our customer purchased an Office 365 plan for a 3-year term when...
speaking with GoDaddy’s support teams. Our support team provided instruction on backing up the email, un-installing the old Office application and installing the new one. Before all steps could be completed, the call disconnected. Our customer made multiple follow up calls to address and resolve issues importing email data. During these interactions, our customer was correctly informed that we could only provide the instructions for a manual migration of the email. Our customer was also informed that GoDaddy can perform a paid migration, for a fee, where our email teams will migrate the email. Our customer was informed that the migration fee could not be waived completely, but as a goodwill gesture, could be provided at a discount, along with adding 6 months to their hosting plan for inconveniences with previous support interactions on this issue. During an interaction with our support teams on August 9, 2017, our customer indicated they were able to successfully import their backup emails; the support agent also assisted our customer with their other concerns.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. We appreciate our customer’s feedback and will ensure it is fully reviewed by our customer care managers. Our office has honored the previous offer and added a 6 month term to the customer’s cPanel hosting plan at no cost, as a goodwill gesture. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.GoDaddy takes its customers' privacy very seriously. Other than as described in...
the GoDaddy Privacy Policy, found at https://www.godaddy.com/Agreements/Privacy.aspx, GoDaddy does not provide information to others without our customers' express permission. Based on the information our customer has provided, it appears their contact information may have been gathered from the WHOIS information on their domain.Per our registrar agreement with the Internet Corporation for Assigned Names and Numbers, the contact and registrant information listed for a domain name must be made public in the WHOIS database. The WHOIS database is an Internet service which finds information about a domain name or IP address. Providing false information is a violation and may lead to the termination of a domain registration. As part of the Domain Name Registration Agreement, located at https://www.godaddy.com/agreements/showdoc.aspx?pageid=REG_SA, when a person registers a domain name they agree to display certain contact information in the WHOIS.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.All registrars are required to provide domain registration information to the Whois database in order to maintain their ICANN registrar accreditation. Furthermore, GoDaddy has no control over the information maintained on third party WHOIS databases.Our customer may wish to contact the third party WHOIS databases and ask that they remove any unwanted information. GoDaddy cannot undertake this task on our customer’s behalf.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: [redacted]On May 9, 2015 the complainant purchased our Website Builder and Search Engine Visibility services, each for a one-year term, via an online transaction. Shortly after completing the online transaction, the complainant canceled the services within their GoDaddy account.After this cancellation, the complainant did not contact GoDaddy’s customer care teams to request a refund, and instead disputed the transaction via [redacted] on May 21, 2015. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy’s customer care teams are available 24/7 at [redacted]m. On May 24, 2015, the complainant contacted our customer care center and received a full refund for the transaction. As such, we consider this matter closed.Education:The complainant may find the following article helpful.Refund Policy –[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
From the month of may the support team is saying that they have issued a new check. But it's almost 6 months from the may. As they have mentioned 5-6 weeks of business working days. But till now I haven't received single message or single call from Godaddy support Team. As my mobile number was registered with DND SERVICES. So I have provided them alternate LAND LINE number which was active. But till now I haven't received any response from them. If they have issued a new check please provide me details of Required Below Details1. Check Number2. Date of Check Issued.3. Courier Partner Details (OR)4. Post Details 5. Expected time or Arrival of Check. As they have mentioned with in 5-6 weeks. But it was more than 24 Weeks still I haven't received any response from them. And also there is no status about my cheque. Please provide me the above required details.
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. GoDaddy proactively notified our customer prior to the December 27, 2016 service expiration and subsequent renewal their expiring service would be renewed in accordance with the account settings unless action was taken. Following the renewal, GoDaddy sent confirmation to our customer containing details of the transaction. A member of our Customer Care team attempted to contact our customer via phone on December 30, 2016 to discuss their account and provide any requested assistance. Our customer was unavailable and the party that answered the phone was provided our Customer Care contact information to relay to our customer should they have any account questions or concerns. Our customer did not contact our Customer Care team until February 3, 2017, at which time they were correctly informed the transaction in question was no longer refund eligible. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.As related to their recurring billing inquiry, we are unable to locate a corresponding account with the information provided by the complainant. The information...
provided did allow us to locate an account within our system. However, there have been no transactions within the account since May, 2010.Without being able to identify the associated customer account with the recurring billing as suggested by the complainant, we are not able to provide clarity or possible resolution. Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As the information we would require to locate the account in question is too sensitive for email, we have made multiple attempts to connect with the complainant via phone and have been unsuccessful. Once we are able to contact them by phone, we will work with them to identify the account and address their billing inquiry referenced in their complaint.Education:The complainant might find the following articles useful.Canceling Products -https://www.godaddy.com/help/canceling-products-7468Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant is not the GoDaddy account holder; however, they do appear to have a...
relationship with our customer. On April 16, 2015 our customer purchased GoDaddy’s Web Store Design Service, enlisting our professional web design staff to create a custom online store (for a one-time fee), which included one month of hosting (renewable in monthly or annual increments). This is for the period ending May 16, 2015. Details regarding the service purchased is found at:https://www.godaddy.com/design/web-store-design.aspxPrior to completing the transaction, the following agreements were acknowledged:• Universal Terms of Service Agreement• Website and Web Store Design AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxFollowing the purchase of this service, both our customer and the complainant had independently and at different times contacted GoDaddy’s Design Teams to provide input and feedback regarding the website to be built, causing confusion and discrepancies with the build in progress. GoDaddy has attempted to work with both our customer and the complainant to the best of our ability and satisfy their design needs. We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. Go Daddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service, completing the website on May 22, 2015. In an effort to amicably resolve both our customer’s and the complainant’s concerns, our professional web design team has provided 5 hours of site revision time (at a rate of $80.00 per hour), at no cost to our customer. In addition, GoDaddy had also previously provided our customer a one-month service renewal at no cost while their requested revisions were being addressed, extending the term to July 16, 2015. There are no applicable refunds with regards to the Web Store Design service. However, as an additional gesture of goodwill we have provided our customer with another three-month renewal at no cost, extending the product expiration date to October 16, 2015.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Regardless of everything included in your response Go daddy appears to have a pattern of complaints that are not even visible on Revdex.com and deserves not even the $11 for the webbuilder (once again web builder) they shut my company website off for. And had they read my desired outcome I've already decided my outcome which is to just get my domain out of your hands. You shut my company website down a week after payment t was declined. And you DID NOT email at all.....
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business...
with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 14, 2014 the complainant purchased a domain name registration via online transaction for a two-year term. This is for the period ending January 14, 2016. On January 15, 2016; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain name and did so in good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on: • December 15, 2015 (30 day notice) • January 9, 2016 (5-day notice) These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant did not contact GoDaddy until after the timeframe had passed to receive a refund. As GoDaddy is unable to receive a refund from the registry for the domain name renewals, we are unable to refund the complainant. We encourage the complainant to review and manage their account settings to prevent further unwanted renewals. The complainant may find the following articles helpful: Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Domain Renewals- https://www.godaddy.com/help/domain-renewals-19070 Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, KayJay R[redacted] Office of the CEO-GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To prove my point that I was unaware a "renewal" was allowed ( Even though I SPECIFICALLY CHOSE AND PAID FOR ONE YEAR) Please see the attached screenshot. Noone on the checkout screen is ANY information AT ALL regarding a renewal.
Nowhere throughout the entire checkout process is any information shown regarding a renewal.I find the renewal to be a sort of scam, hoping people will not notice their credit card is charged. It doesn't matter how many "emails" they send, if a email address isn't monitored. In Summary, I signed up and paid for ONE year. There was NOTHING during checkout that shows a renewal would be activated. ( Notice GoDaddy.com did not mention anything regarding renewal not being on the checkout page) They illegally charged my credit card----fraud--- and therefore I am being charged $14 by my bank.
Regards
[redacted]
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, the domain name automatically renewed in accordance with our customer’s preferences. As time cannot be removed from domain names we are unable to meet our customer’s request.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's
concerns
Upon conducting business with GoDaddy, our customer
acknowledged and accepted our agreements, found at
https://www.godaddy.com/legal-agreements.aspx
On April 4, 2017, via an online transaction our
customer
attempted to purchase the domain name in question through GoDaddy's Expired
Domains Auction ServiceThe expired domain name was clearly marked on the site
and include the date of their expiration
Our customer was subsequently notified that the domain
name had been redeemed by the original registrant
RESOLUTION:
GoDaddy upheld its agreements with our customer in good
faith and honored its terms of service
During the typical domain expiration life-cycle, a domain
that has expired and has not been renewed may be placed as part of an "Expired
Domain Auction" on GoDaddy's auction siteDomains purchased in an expired
domain auction require the auction bid, plus cost of a one year domain
registration renewal, be paid after winning the auction. Bidding on an expired domain auction does not
guarantee that the bidder will acquire the domain name, as the original
registrant may still recover the domain, as outlined in the following article: https://www.godaddy.com/help/what-happens-after-domain-names-expire-
Thank you again for the opportunity to address the concerns
presented by our customer
Kindest
regards,
John
M[redacted]
Office of
the CEO - GoDaddy
Apologies - I meant to refer to the initial conversation and payment made on January 7, 2016, at which point I we were told there would be no additional charges.
Thank you for the opportunity to address our customer’s additional concerns. Website hosting and domain name registrations are separate services. Our customer is welcome to process a restore from their website backups. These backups are located within the Website Builder software. If our customer needs assistance, they are welcome to connect with our Customer Care Center 24/7 at 480-505-8877.Again, account management is solely a customer responsibility. We highly recommend our customer become familiar with their account, products, and the functionality of said products. Our customers must be responsible for their actions or lack thereof. The website services are functioning as intended. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
I did not acknowledge that I cancelled the website builder. This is a lie!
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On July 2, 2014 our customer purchased an Economy cPanel Hosting plan for a one year term during a call to GoDaddy’s Customer Care Center. During this call our customer was properly advised that migrating the content of their existing website to this plan was their responsibility. On July 13, 2014 our customer contacted our Customer Care Center and was again provided with instructions to migrate their website content. On July 2, 2015 the hosting plan expired. Per our customer's account preferences, GoDaddy was instructed to not automatically renew the service and did not do so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility. The hosting plan was ultimately canceled on July 22, 2015 for non-payment. On March 4, 2016 our customer contacted GoDaddy’s Customer Care Center to request a refund for the year of hosting. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The hosting plan our customer purchased functioned as intended. Our customer allowed it to run its term of purchase and then expire. As GoDaddy did devote resources to our customer the refund they have requested is not applicable. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
The main point has once again been missed in the reaponse. GoDaddy is indeed in breach of their own terms and conditions because they DID NOT charge the card associated with the account as they claim. They charged a card that was deleted from the account on July 12, 2015. This is the single most important point of the complaint. They have acknowledged that my account was on auto renew for the domain in question, yet they DID NOT charge my card on file. As far as the 'opting out' of the call list, I'm unfamiliar with this setting and can only assume the default is 'do not call'.
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed the complainant’s concerns and the GoDaddy account in question to which we would like to present the following.The complainant had reached out to GoDaddy's Domain Services team stating a domain...
name registered at GoDaddy is incorrectly displaying some of their personal contact information in the public Whois directory.Per GoDaddy's Domain Name Registration Agreement which all customers that register domain names with GoDaddy must acknowledge, domain name contact information must be kept in a current and accurate status. The latest version of GoDaddy's Domain Name Registration Agreement and all agreements may be found at: https://www.godaddy.com/legal-agreements.aspxGoDaddy takes its commitment to consumer protection very seriously and the appropriate teams are working to resolve the complainant’s concerns. Specifically, GoDaddy’s Domain Services team has reached out to the registrant and requested they update the information present on the Whois directory. If the registrant fails to do so, GoDaddy will take further action.RESOLUTION:Go Daddy has acted in good faith to address and resolve the complainant’s concerns. Upon further review, we have found no indication of the use of the complainant’s information with any other transactions.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted]@GoDaddy.com GoDaddy.com [redacted] Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On March 28, 2015, our customer purchased the domain name in question for a one year term via online transaction. On April 3, 2015 our customer opted to add private registration to the domain for the remainder of its registration term.On March 28, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and privacy service in question and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices prior to the expiration date, including the following dates:• February 26, 2016• March 22, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.After the domain renewal, our customer contacted GoDaddy’s customer care chat team to request a refund of the domain name and privacy. Our customer was correctly informed at that time that the domain name’s registration is non-refundable.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s chat team provided our customer with a refund of the private registration associated with the domain in question. If our customer does not wish to continue the domain’s registration, they may consider other options, such as listing it in a domain auction or even canceling the domain’s registration.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 27, 2015 our customer purchased a Website Builder, SSL Certificate and...
Office 365 Email Plan, each for a one year term during an online transaction. On August 27, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the SSL Certificate for a one year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. GoDaddy also sent our customer renewal notices via email prior to the renewal of the SSL Certificate. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On August 30, 2016 our customer contacted our customer support team. At that time they did not validate their account. On September 27, 2016 our customer cancelled all remaining products in their GoDaddy account. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer is requesting a refund for the canceled products, however these products are beyond the time frame specified in our Refund Policy. The Refund Policy can be reviewed at https://x.co/refundpolicyThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 31, 2017, our customer purchased an Office 365 plan for a 3-year term when...
speaking with GoDaddy’s support teams. Our support team provided instruction on backing up the email, un-installing the old Office application and installing the new one. Before all steps could be completed, the call disconnected. Our customer made multiple follow up calls to address and resolve issues importing email data. During these interactions, our customer was correctly informed that we could only provide the instructions for a manual migration of the email. Our customer was also informed that GoDaddy can perform a paid migration, for a fee, where our email teams will migrate the email. Our customer was informed that the migration fee could not be waived completely, but as a goodwill gesture, could be provided at a discount, along with adding 6 months to their hosting plan for inconveniences with previous support interactions on this issue. During an interaction with our support teams on August 9, 2017, our customer indicated they were able to successfully import their backup emails; the support agent also assisted our customer with their other concerns.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. We appreciate our customer’s feedback and will ensure it is fully reviewed by our customer care managers. Our office has honored the previous offer and added a 6 month term to the customer’s cPanel hosting plan at no cost, as a goodwill gesture. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.GoDaddy takes its customers' privacy very seriously. Other than as described in...
the GoDaddy Privacy Policy, found at https://www.godaddy.com/Agreements/Privacy.aspx, GoDaddy does not provide information to others without our customers' express permission. Based on the information our customer has provided, it appears their contact information may have been gathered from the WHOIS information on their domain.Per our registrar agreement with the Internet Corporation for Assigned Names and Numbers, the contact and registrant information listed for a domain name must be made public in the WHOIS database. The WHOIS database is an Internet service which finds information about a domain name or IP address. Providing false information is a violation and may lead to the termination of a domain registration. As part of the Domain Name Registration Agreement, located at https://www.godaddy.com/agreements/showdoc.aspx?pageid=REG_SA, when a person registers a domain name they agree to display certain contact information in the WHOIS.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.All registrars are required to provide domain registration information to the Whois database in order to maintain their ICANN registrar accreditation. Furthermore, GoDaddy has no control over the information maintained on third party WHOIS databases.Our customer may wish to contact the third party WHOIS databases and ask that they remove any unwanted information. GoDaddy cannot undertake this task on our customer’s behalf.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: [redacted]On May 9, 2015 the complainant purchased our Website Builder and Search Engine Visibility services, each for a one-year term, via an online transaction. Shortly after completing the online transaction, the complainant canceled the services within their GoDaddy account.After this cancellation, the complainant did not contact GoDaddy’s customer care teams to request a refund, and instead disputed the transaction via [redacted] on May 21, 2015. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy’s customer care teams are available 24/7 at [redacted]m. On May 24, 2015, the complainant contacted our customer care center and received a full refund for the transaction. As such, we consider this matter closed.Education:The complainant may find the following article helpful.Refund Policy –[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy[redacted]
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From the month of may the support team is saying that they have issued a new check. But it's almost 6 months from the may. As they have mentioned 5-6 weeks of business working days. But till now I haven't received single message or single call from Godaddy support Team. As my mobile number was registered with DND SERVICES. So I have provided them alternate LAND LINE number which was active. But till now I haven't received any response from them. If they have issued a new check please provide me details of Required Below Details1. Check Number2. Date of Check Issued.3. Courier Partner Details (OR)4. Post Details 5. Expected time or Arrival of Check. As they have mentioned with in 5-6 weeks. But it was more than 24 Weeks still I haven't received any response from them. And also there is no status about my cheque. Please provide me the above required details.
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. GoDaddy proactively notified our customer prior to the December 27, 2016 service expiration and subsequent renewal their expiring service would be renewed in accordance with the account settings unless action was taken. Following the renewal, GoDaddy sent confirmation to our customer containing details of the transaction. A member of our Customer Care team attempted to contact our customer via phone on December 30, 2016 to discuss their account and provide any requested assistance. Our customer was unavailable and the party that answered the phone was provided our Customer Care contact information to relay to our customer should they have any account questions or concerns. Our customer did not contact our Customer Care team until February 3, 2017, at which time they were correctly informed the transaction in question was no longer refund eligible. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.As related to their recurring billing inquiry, we are unable to locate a corresponding account with the information provided by the complainant. The information...
provided did allow us to locate an account within our system. However, there have been no transactions within the account since May, 2010.Without being able to identify the associated customer account with the recurring billing as suggested by the complainant, we are not able to provide clarity or possible resolution. Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As the information we would require to locate the account in question is too sensitive for email, we have made multiple attempts to connect with the complainant via phone and have been unsuccessful. Once we are able to contact them by phone, we will work with them to identify the account and address their billing inquiry referenced in their complaint.Education:The complainant might find the following articles useful.Canceling Products -https://www.godaddy.com/help/canceling-products-7468Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant is not the GoDaddy account holder; however, they do appear to have a...
relationship with our customer. On April 16, 2015 our customer purchased GoDaddy’s Web Store Design Service, enlisting our professional web design staff to create a custom online store (for a one-time fee), which included one month of hosting (renewable in monthly or annual increments). This is for the period ending May 16, 2015. Details regarding the service purchased is found at:https://www.godaddy.com/design/web-store-design.aspxPrior to completing the transaction, the following agreements were acknowledged:• Universal Terms of Service Agreement• Website and Web Store Design AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxFollowing the purchase of this service, both our customer and the complainant had independently and at different times contacted GoDaddy’s Design Teams to provide input and feedback regarding the website to be built, causing confusion and discrepancies with the build in progress. GoDaddy has attempted to work with both our customer and the complainant to the best of our ability and satisfy their design needs. We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. Go Daddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service, completing the website on May 22, 2015. In an effort to amicably resolve both our customer’s and the complainant’s concerns, our professional web design team has provided 5 hours of site revision time (at a rate of $80.00 per hour), at no cost to our customer. In addition, GoDaddy had also previously provided our customer a one-month service renewal at no cost while their requested revisions were being addressed, extending the term to July 16, 2015. There are no applicable refunds with regards to the Web Store Design service. However, as an additional gesture of goodwill we have provided our customer with another three-month renewal at no cost, extending the product expiration date to October 16, 2015.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Regardless of everything included in your response Go daddy appears to have a pattern of complaints that are not even visible on Revdex.com and deserves not even the $11 for the webbuilder (once again web builder) they shut my company website off for. And had they read my desired outcome I've already decided my outcome which is to just get my domain out of your hands. You shut my company website down a week after payment t was declined. And you DID NOT email at all.....
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business...
with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 14, 2014 the complainant purchased a domain name registration via online transaction for a two-year term. This is for the period ending January 14, 2016. On January 15, 2016; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain name and did so in good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on: • December 15, 2015 (30 day notice) • January 9, 2016 (5-day notice) These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant did not contact GoDaddy until after the timeframe had passed to receive a refund. As GoDaddy is unable to receive a refund from the registry for the domain name renewals, we are unable to refund the complainant. We encourage the complainant to review and manage their account settings to prevent further unwanted renewals. The complainant may find the following articles helpful: Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Domain Renewals- https://www.godaddy.com/help/domain-renewals-19070 Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, KayJay R[redacted] Office of the CEO-GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To prove my point that I was unaware a "renewal" was allowed ( Even though I SPECIFICALLY CHOSE AND PAID FOR ONE YEAR) Please see the attached screenshot. Noone on the checkout screen is ANY information AT ALL regarding a renewal.
Nowhere throughout the entire checkout process is any information shown regarding a renewal.I find the renewal to be a sort of scam, hoping people will not notice their credit card is charged. It doesn't matter how many "emails" they send, if a email address isn't monitored. In Summary, I signed up and paid for ONE year. There was NOTHING during checkout that shows a renewal would be activated. ( Notice GoDaddy.com did not mention anything regarding renewal not being on the checkout page) They illegally charged my credit card----fraud--- and therefore I am being charged $14 by my bank.
Regards
[redacted]
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, the domain name automatically renewed in accordance with our customer’s preferences. As time cannot be removed from domain names we are unable to meet our customer’s request.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy