Apologies - I meant to refer to the initial conversation and payment made on January 7, 2016, at which point I we were told there would be no additional charges.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: [redacted]On May 9, 2015 the complainant purchased our Website Builder and Search Engine Visibility services, each for a one-year term, via an online transaction. Shortly after completing the online transaction, the complainant canceled the services within their GoDaddy account.After this cancellation, the complainant did not contact GoDaddy’s customer care teams to request a refund, and instead disputed the transaction via [redacted] on May 21, 2015. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy’s customer care teams are available 24/7 at [redacted]m. On May 24, 2015, the complainant contacted our customer care center and received a full refund for the transaction. As such, we consider this matter closed.Education:The complainant may find the following article helpful.Refund Policy –[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 23, 2015 the complainant was contacted by our Network Violations Team with regards to their hosting plan over utilizing the CPU resources within the shared hosting environment they were on. Specifically, the hosting plan had exceeded the maximum 1,024 file/folder limitation per directory which, if not addressed, may adversely impact the performance of global maintenance operations. Improper directory configuration causes file system latency, which impacts not only the complainant’s website but other customer websites on the same server. The complainant maintained full access to their hosting space to allow them to address the matter and was informed their hosting account would be reviewed again on January 28, 2015. The notice informed the complainant that on that date, if they have not brought their files per directory into compliance, their hosting plan would be suspended. Account management is a customer responsibility.On January 28, 2015, due to the serious nature of this situation and lack of action and response from the complainant, it was necessary to suspend their hosting account to protect our network and its usage for other customers. FTP access remained available to the complainant to allow them access to their files and address the matter. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant's hosting account has the potential to have a negative impact on our servers and other customers. GoDaddy’s technical support staff has provided the complainant with information pertaining to their directories in violation. Once the complainant has reduced the number of files within their hosting directories to acceptable limits their hosting plan may be re-instated. EDUCATION:The complainant may find this GoDaddy support article useful.How many files can a shared hosting director hold? –https://support.godaddy.com/help/article/4261Regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• ...
Domain Name Registration AgreementThese agreements are found at: [redacted]On November 14, 2012, our customer registered four domains online, each for a 3-year term.On November 15, 2015, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domains in question and did so in a good faith effort to honor its agreements.GoDaddy sent renewal notices prior to the expiration date on: • October 15, 2015 (30-day notice) • November 9, 2015 (5-day notice)These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Contrary to our customer’s understanding, we are unable to find any phone calls placed to GoDaddy by our customer in November 2015.RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service.Our customer did not contact GoDaddy until after the timeframe had passed to receive a refund. As GoDaddy is unable to receive a refund from the registry for the domain name renewals, we are unable to refund our customer. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Our customer may find the following GoDaddy Help articles useful:Refund Policy[redacted] Managing Renewals - https://www.godaddy.com/help/managing-renewals-for-products-and-services-725 Th...⇄ you again for the opportunity to address and bring clarity to the concerns presented.Best regards,Melanie Van K[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response and reiterate that GoDaddy's technical support staff has worked diligently and vigorously to resolve all technical issues the complainant has experienced. The Website Builder plan does provide a mobile component but the specific capabilities the complainant is requesting be added to GoDaddy’s Website Builder mobile platform are not currently available.We are continuously working to provide improvements and implement feedback shared by our customers. At this time, we do not have a specific timeframe for updates requested by the complainant.Our offer to provide the complainant with a one year subscription for GoDaddy’s Starter Managed WordPress at no cost stands. Our Managed WordPress plans are SSL compatible should the complainant decide to accept this offer.We are also able to provide a refund for any remaining time left on the complainant’s current Website Builder plan should they decide to cancel the service or move to the Managed WordPress plan. They can contact this office directly for assistance with either offer. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.We have reviewed this matter and would like to present the following.Upon purchase of the domain names in question, the customer acknowledged the following...
agreements:• Universal Terms of Service Agreement• Domain Registration AgreementThe latest version of these agreements and other legal agreements may be found at: https://www.godaddy.com/legal-agreements.aspxOn April 29, 2004 our customer registered the domain name in question for a one-year term.This was for the period ending April 29, 2005.On April 30, 2005 our customer manually renewed the domain name registration for a one-year term via an online transaction. This is for the period ending April 29, 2006.On May 5, 2006 our customer manually renewed the domain name registration for a two-year term via an online transaction. This is for the period ending April 29, 2008.From April 30, 2008 through May 1, 2014; per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question upon expiration for another one-year term and did so in a good faith effort to honor its agreements with the customer.On May 1, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so to honor its agreements with the customer however, the customer's financial institution declined payment.GoDaddy sent renewal notices prior to the expiration date on:· January 30, 2015· March 1, 2015· March 31, 2015· April 15, 2015· April 25, 2015GoDaddy also sent notices after the expiration date following each of three separate failed auto-renewal attempts. These notices informed the customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility.GoDaddy sent these notices after the expiration date on· May 1, 2015· May 5, 2015· May 12, 2015GoDaddy provides our customers the ability to maintain multiple payment methods within an account. Customers must associate their desired payment method(s) with the specific product or service. GoDaddy will not attempt to utilize a payment method without authorization.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The domain name correctly followed the normal expiration life-cycle, was canceled due to non-payment, and has since been acquired by another party. GoDaddy is unable to return the domain name to our customer. They may wish to contact the current registrant directly and discuss any options for re-obtaining the domain name.EDUCATION:The customer may find the following GoDaddy support articles useful: What happens after domain names expire - https://support.godaddy.com/help/article/6700/what-happens-after-domain-names-ex...⇄ Payment Methods for Renewing Products - https://support.godaddy.com/help/article/5237/updating-payment-methods-for-renew...⇄ Designating an Alternate Payment Method - https://support.godaddy.com/help/article/724/designating-an-alternate-payment-me...⇄ you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.As related to their recurring billing inquiry, we are unable to locate a corresponding account with the information provided by the complainant. The information...
provided did allow us to locate an account within our system. However, there have been no transactions within the account since May, 2010.Without being able to identify the associated customer account with the recurring billing as suggested by the complainant, we are not able to provide clarity or possible resolution. Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As the information we would require to locate the account in question is too sensitive for email, we have made multiple attempts to connect with the complainant via phone and have been unsuccessful. Once we are able to contact them by phone, we will work with them to identify the account and address their billing inquiry referenced in their complaint.Education:The complainant might find the following articles useful.Canceling Products -https://www.godaddy.com/help/canceling-products-7468Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 8, 2016, our customer initiated a thirty day free trial of GoDaddy’s...
GoCentral Website Builder. On December 8, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.On March 9, 2017, our customer contacted support for the first time to express concerns about image limitations within GoCentral. Their request for a refund was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Prior to requesting any information from our customers, GoDaddy’s website clearly states the duration of the free trial for GoCentral and the cost to renew once the trial period ends. GoCentral is designed to display websites across different devices. As such, screen resizing occurs, which can result in certain images being partially cutoff. File size is not a factor, as the size limit imposed in GoCentral (thirty megabytes) is far greater than what is recommended for any site builder. Factors that do matter are file format and pixels.We understand GoCentral may not be a fit for our customer. In this case, we will make an exception to our Refund Policy and provide our customer an In-Store credit which can be used towards another product that will help them achieve their goals, such as hosting. Should our customer wish to accept this offer, they can reach us at [email protected]. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 19, 2016 during a call with GoDaddy’s customer care center, our customer...
purchased seven Email Essential Plans for three year terms. During the interaction, they also activated the plans in question, and purchased email migration service, to move their emails from their previous provider to the Office 365 plans. Our customer did not follow the steps to complete the email migration; instead contacting GoDaddy’s customer care team on January 28, 2017 to request a refund. They were properly informed the products in question are no longer refund eligible. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The Email Essentials plans our customer purchased worked as intended and are outside of our 30-day refund timeframe. If our customer wishes to make use of these products for the balance of their purchased term our customer care team will be happy to provide assistance with completing the email migration. The following information may be useful to our customer:GoDaddy Refund Policy: http://x.co/refundpolicyThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity
to the concerns presented by the complainant. We have reviewed this matter and
would like to present the following.The complainant acknowledged and agreed to the following
agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement • Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxFrom the information provided, it appears that the
complainant had been in a dispute with a third party over control of the
domains in question.The complainant was able to initiate a Change of Account by
filling out a 'Change Form' to have the domains in question moved to a customer
account under their control. In order for a domain to be moved using this
process, specific verification information is required showing the complainant
is the registrant or an authorized party for the company/organization listed on
the domain. RESOLUTION:GoDaddy has upheld its agreements in good faith with the
complainant and honored its terms of service. As the complainant has provided proper identification to our
Domain Services Change team, the domains were moved into an account controlled
by the complainant, and we believe the complainant’s concerns to be resolved. Thank you again for the opportunity to address and bring clarity
to the concerns presented by the complainant. Kindest
regards,Mandy
O[redacted]Office of
the CEO - [email protected][redacted]Scottsdale,
AZ 85260
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On July 2, 2014 our customer purchased an Economy cPanel Hosting plan for a one year term during a call to GoDaddy’s Customer Care Center. During this call our customer was properly advised that migrating the content of their existing website to this plan was their responsibility. On July 13, 2014 our customer contacted our Customer Care Center and was again provided with instructions to migrate their website content. On July 2, 2015 the hosting plan expired. Per our customer's account preferences, GoDaddy was instructed to not automatically renew the service and did not do so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility. The hosting plan was ultimately canceled on July 22, 2015 for non-payment. On March 4, 2016 our customer contacted GoDaddy’s Customer Care Center to request a refund for the year of hosting. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The hosting plan our customer purchased functioned as intended. Our customer allowed it to run its term of purchase and then expire. As GoDaddy did devote resources to our customer the refund they have requested is not applicable. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. Website hosting and domain name registrations are separate services. Our customer is welcome to process a restore from their website backups. These backups are located within the Website Builder software. If our customer needs assistance, they are welcome to connect with our Customer Care Center 24/7 at 480-505-8877.Again, account management is solely a customer responsibility. We highly recommend our customer become familiar with their account, products, and the functionality of said products. Our customers must be responsible for their actions or lack thereof. The website services are functioning as intended. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] I have provided them with all the documentation they have requested time & time again. They continue to ask the same questions, ask me to do the same things they have told me every time & they still have failed to fix the problem. Just because they can't duplicate the problem on their end does not resolve Godaddy of it's responsibility to provide me with the same service everyone else has. I want restitution for my lost time and business. Not to mention my mind that I'm also losing thanks to Godaddy
Regards,
[redacted]
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy stands by its previous response. Emails were not received from either the email address associated with the customer’s GoDaddy account, or the email address associated to this complaint. Again, GoDaddy discontinued email-based support in April 2014, and our customer should not have had an expectation of a response if an email was sent to non-support venues.Furthermore, upon review of the website in question, it appears to be resolving with no issues at this time.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.Prior to the purchase of products and services, the complainant acknowledged the following...
agreements:• Universal Terms of Service AgreementThe latest version of this agreement and other legal agreements may be found at[redacted]On July 17 2014, the complainant renewed a domain name for a one-year term and also added a Standard Search Engine Visibility product to the order for a one-year term via an online transaction.During the domain renewal process for the domain name, it appears the complainant was presented with an offer for our Search Engine Visibility at a discounted rate. Typically, it is offered for $35.88 a year. This would not automatically be added to the cart and would have to be manually added to the order by the complainant. The complainant was able to review their shopping cart prior to completing the transaction. Furthermore, an order confirmation was sent to the complainant following the transaction which contained details of their purchase.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We have ensured the auto-renewal preference for the Search Engine Visibility service has been disabled, preventing this service from automatically renewing upon expiration. Account management is a customer responsibility.As a gesture of goodwill and one-time exception to our refund policy, we have refunded the original charge for the Search Engine Visibility service back to the complainant as an In-Store Credit. They may use this credit towards any future purchases with GoDaddy.EDUCATION:The complainant may find the following article helpful:Refund Policy: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,Ken C[redacted]Office of the CEO – GoDaddy[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Revdex.com, I reject this resolution. First, I was not offered the $75. They said you have to pay and MAYBE the appropriate dept would allow the $75 concession. Second, I called ONE DAY after they removed my site's contents. As I told you and them, I have been very ill. A company that does not allow a one day concession for an ill customer to renew their service is not only offering a poor service, but is heartless cruel and immoral just to rob me of $75 to give me my site's files back. What a scam!AM
Thank you for the opportunity to address the additional concerns presented by the complainant. GoDaddy stands by its previous response. After the complainant’s registration request was submitted to the registry, it was rejected as the registry has set the domain name as a premium domain name. The registry can, at their discretion, set what prices they choose to sell domains they deem are premium domain names. Any registrar is required to sell the domain name at the price the registry has set. Again, the complainant has already been refunded in full for the failed transaction.As a gesture of good faith, GoDaddy will offer the complainant a new, unregistered domain registration (choice of .COM, .NET, .ORG, or .INFO) for a one-year term at no cost. The complainant will be responsible for subsequent renewals should they wish to keep the services beyond the first year. If desired, the complainant may contact our office directly to redeem this offer.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed the complainant’s concerns and the GoDaddy account in question to which we would like to present the following.The domain in question was purchased in October 10, 2014. On December 11, 2014, the...
complainant reached out to GoDaddy support teams regarding an infringement notice involving the domain in question. At this time, the complainant indicated the account and domain were created fraudulently using their credentials. GoDaddy takes its commitment to consumer protection very seriously and our Fraud teams took appropriate actions. RESOLUTION:Go Daddy acted in good faith to address and resolve the complainant’s concerns. Upon further review, we have found no indication of the use of the complainant’s information with any other transactions. EDUCATION:We encourage the complainant to take any needed actions with their financial institutions and law enforcement regarding fraud concerns. Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns.To be clear, there is no issue with GoDaddy's Workspace Email services, contrary to our customer's belief. Again, customers should not be utilizing GoDaddy's email services as an archive, and agree to such when agreeing to the Workspace Service Agreement. GoDaddy customers agree to maintain independent copies of their data.Additionally, our customer also agreed to GoDaddy's terms of service upon doing business with GoDaddy, including explicitly agreeing to our terms via phone calls where purchases were made with our Customer Care Team's assistance.Furthermore, the email product is sold in periods of years, and as such, the unused year our customer had not used was refunded as In-Store Credit, in exception to our Refund Policy.GoDaddy is unable to provide any further courtesies to our customer. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy
Apologies - I meant to refer to the initial conversation and payment made on January 7, 2016, at which point I we were told there would be no additional charges.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: [redacted]On May 9, 2015 the complainant purchased our Website Builder and Search Engine Visibility services, each for a one-year term, via an online transaction. Shortly after completing the online transaction, the complainant canceled the services within their GoDaddy account.After this cancellation, the complainant did not contact GoDaddy’s customer care teams to request a refund, and instead disputed the transaction via [redacted] on May 21, 2015. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy’s customer care teams are available 24/7 at [redacted]m. On May 24, 2015, the complainant contacted our customer care center and received a full refund for the transaction. As such, we consider this matter closed.Education:The complainant may find the following article helpful.Refund Policy –[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 23, 2015 the complainant was contacted by our Network Violations Team with regards to their hosting plan over utilizing the CPU resources within the shared hosting environment they were on. Specifically, the hosting plan had exceeded the maximum 1,024 file/folder limitation per directory which, if not addressed, may adversely impact the performance of global maintenance operations. Improper directory configuration causes file system latency, which impacts not only the complainant’s website but other customer websites on the same server. The complainant maintained full access to their hosting space to allow them to address the matter and was informed their hosting account would be reviewed again on January 28, 2015. The notice informed the complainant that on that date, if they have not brought their files per directory into compliance, their hosting plan would be suspended. Account management is a customer responsibility.On January 28, 2015, due to the serious nature of this situation and lack of action and response from the complainant, it was necessary to suspend their hosting account to protect our network and its usage for other customers. FTP access remained available to the complainant to allow them access to their files and address the matter. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant's hosting account has the potential to have a negative impact on our servers and other customers. GoDaddy’s technical support staff has provided the complainant with information pertaining to their directories in violation. Once the complainant has reduced the number of files within their hosting directories to acceptable limits their hosting plan may be re-instated. EDUCATION:The complainant may find this GoDaddy support article useful.How many files can a shared hosting director hold? –https://support.godaddy.com/help/article/4261Regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• ...
Domain Name Registration AgreementThese agreements are found at: [redacted]On November 14, 2012, our customer registered four domains online, each for a 3-year term.On November 15, 2015, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domains in question and did so in a good faith effort to honor its agreements.GoDaddy sent renewal notices prior to the expiration date on: • October 15, 2015 (30-day notice) • November 9, 2015 (5-day notice)These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Contrary to our customer’s understanding, we are unable to find any phone calls placed to GoDaddy by our customer in November 2015.RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service.Our customer did not contact GoDaddy until after the timeframe had passed to receive a refund. As GoDaddy is unable to receive a refund from the registry for the domain name renewals, we are unable to refund our customer. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Our customer may find the following GoDaddy Help articles useful:Refund Policy[redacted] Managing Renewals - https://www.godaddy.com/help/managing-renewals-for-products-and-services-725 Th...⇄ you again for the opportunity to address and bring clarity to the concerns presented.Best regards,Melanie Van K[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response and reiterate that GoDaddy's technical support staff has worked diligently and vigorously to resolve all technical issues the complainant has experienced. The Website Builder plan does provide a mobile component but the specific capabilities the complainant is requesting be added to GoDaddy’s Website Builder mobile platform are not currently available.We are continuously working to provide improvements and implement feedback shared by our customers. At this time, we do not have a specific timeframe for updates requested by the complainant.Our offer to provide the complainant with a one year subscription for GoDaddy’s Starter Managed WordPress at no cost stands. Our Managed WordPress plans are SSL compatible should the complainant decide to accept this offer.We are also able to provide a refund for any remaining time left on the complainant’s current Website Builder plan should they decide to cancel the service or move to the Managed WordPress plan. They can contact this office directly for assistance with either offer. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.We have reviewed this matter and would like to present the following.Upon purchase of the domain names in question, the customer acknowledged the following...
agreements:• Universal Terms of Service Agreement• Domain Registration AgreementThe latest version of these agreements and other legal agreements may be found at: https://www.godaddy.com/legal-agreements.aspxOn April 29, 2004 our customer registered the domain name in question for a one-year term.This was for the period ending April 29, 2005.On April 30, 2005 our customer manually renewed the domain name registration for a one-year term via an online transaction. This is for the period ending April 29, 2006.On May 5, 2006 our customer manually renewed the domain name registration for a two-year term via an online transaction. This is for the period ending April 29, 2008.From April 30, 2008 through May 1, 2014; per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question upon expiration for another one-year term and did so in a good faith effort to honor its agreements with the customer.On May 1, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so to honor its agreements with the customer however, the customer's financial institution declined payment.GoDaddy sent renewal notices prior to the expiration date on:· January 30, 2015· March 1, 2015· March 31, 2015· April 15, 2015· April 25, 2015GoDaddy also sent notices after the expiration date following each of three separate failed auto-renewal attempts. These notices informed the customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility.GoDaddy sent these notices after the expiration date on· May 1, 2015· May 5, 2015· May 12, 2015GoDaddy provides our customers the ability to maintain multiple payment methods within an account. Customers must associate their desired payment method(s) with the specific product or service. GoDaddy will not attempt to utilize a payment method without authorization.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The domain name correctly followed the normal expiration life-cycle, was canceled due to non-payment, and has since been acquired by another party. GoDaddy is unable to return the domain name to our customer. They may wish to contact the current registrant directly and discuss any options for re-obtaining the domain name.EDUCATION:The customer may find the following GoDaddy support articles useful: What happens after domain names expire - https://support.godaddy.com/help/article/6700/what-happens-after-domain-names-ex...⇄ Payment Methods for Renewing Products - https://support.godaddy.com/help/article/5237/updating-payment-methods-for-renew...⇄ Designating an Alternate Payment Method - https://support.godaddy.com/help/article/724/designating-an-alternate-payment-me...⇄ you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.As related to their recurring billing inquiry, we are unable to locate a corresponding account with the information provided by the complainant. The information...
provided did allow us to locate an account within our system. However, there have been no transactions within the account since May, 2010.Without being able to identify the associated customer account with the recurring billing as suggested by the complainant, we are not able to provide clarity or possible resolution. Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As the information we would require to locate the account in question is too sensitive for email, we have made multiple attempts to connect with the complainant via phone and have been unsuccessful. Once we are able to contact them by phone, we will work with them to identify the account and address their billing inquiry referenced in their complaint.Education:The complainant might find the following articles useful.Canceling Products -https://www.godaddy.com/help/canceling-products-7468Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 8, 2016, our customer initiated a thirty day free trial of GoDaddy’s...
GoCentral Website Builder. On December 8, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.On March 9, 2017, our customer contacted support for the first time to express concerns about image limitations within GoCentral. Their request for a refund was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Prior to requesting any information from our customers, GoDaddy’s website clearly states the duration of the free trial for GoCentral and the cost to renew once the trial period ends. GoCentral is designed to display websites across different devices. As such, screen resizing occurs, which can result in certain images being partially cutoff. File size is not a factor, as the size limit imposed in GoCentral (thirty megabytes) is far greater than what is recommended for any site builder. Factors that do matter are file format and pixels.We understand GoCentral may not be a fit for our customer. In this case, we will make an exception to our Refund Policy and provide our customer an In-Store credit which can be used towards another product that will help them achieve their goals, such as hosting. Should our customer wish to accept this offer, they can reach us at [email protected]. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 19, 2016 during a call with GoDaddy’s customer care center, our customer...
purchased seven Email Essential Plans for three year terms. During the interaction, they also activated the plans in question, and purchased email migration service, to move their emails from their previous provider to the Office 365 plans. Our customer did not follow the steps to complete the email migration; instead contacting GoDaddy’s customer care team on January 28, 2017 to request a refund. They were properly informed the products in question are no longer refund eligible. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The Email Essentials plans our customer purchased worked as intended and are outside of our 30-day refund timeframe. If our customer wishes to make use of these products for the balance of their purchased term our customer care team will be happy to provide assistance with completing the email migration. The following information may be useful to our customer:GoDaddy Refund Policy: http://x.co/refundpolicyThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity
to the concerns presented by the complainant. We have reviewed this matter and
would like to present the following.The complainant acknowledged and agreed to the following
agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement • Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxFrom the information provided, it appears that the
complainant had been in a dispute with a third party over control of the
domains in question.The complainant was able to initiate a Change of Account by
filling out a 'Change Form' to have the domains in question moved to a customer
account under their control. In order for a domain to be moved using this
process, specific verification information is required showing the complainant
is the registrant or an authorized party for the company/organization listed on
the domain. RESOLUTION:GoDaddy has upheld its agreements in good faith with the
complainant and honored its terms of service. As the complainant has provided proper identification to our
Domain Services Change team, the domains were moved into an account controlled
by the complainant, and we believe the complainant’s concerns to be resolved. Thank you again for the opportunity to address and bring clarity
to the concerns presented by the complainant. Kindest
regards,Mandy
O[redacted]Office of
the CEO - [email protected][redacted]Scottsdale,
AZ 85260
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On July 2, 2014 our customer purchased an Economy cPanel Hosting plan for a one year term during a call to GoDaddy’s Customer Care Center. During this call our customer was properly advised that migrating the content of their existing website to this plan was their responsibility. On July 13, 2014 our customer contacted our Customer Care Center and was again provided with instructions to migrate their website content. On July 2, 2015 the hosting plan expired. Per our customer's account preferences, GoDaddy was instructed to not automatically renew the service and did not do so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility. The hosting plan was ultimately canceled on July 22, 2015 for non-payment. On March 4, 2016 our customer contacted GoDaddy’s Customer Care Center to request a refund for the year of hosting. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The hosting plan our customer purchased functioned as intended. Our customer allowed it to run its term of purchase and then expire. As GoDaddy did devote resources to our customer the refund they have requested is not applicable. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. Website hosting and domain name registrations are separate services. Our customer is welcome to process a restore from their website backups. These backups are located within the Website Builder software. If our customer needs assistance, they are welcome to connect with our Customer Care Center 24/7 at 480-505-8877.Again, account management is solely a customer responsibility. We highly recommend our customer become familiar with their account, products, and the functionality of said products. Our customers must be responsible for their actions or lack thereof. The website services are functioning as intended. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
I did not acknowledge that I cancelled the website builder. This is a lie!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] I have provided them with all the documentation they have requested time & time again. They continue to ask the same questions, ask me to do the same things they have told me every time & they still have failed to fix the problem. Just because they can't duplicate the problem on their end does not resolve Godaddy of it's responsibility to provide me with the same service everyone else has. I want restitution for my lost time and business. Not to mention my mind that I'm also losing thanks to Godaddy
Regards,
[redacted]
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy stands by its previous response. Emails were not received from either the email address associated with the customer’s GoDaddy account, or the email address associated to this complaint. Again, GoDaddy discontinued email-based support in April 2014, and our customer should not have had an expectation of a response if an email was sent to non-support venues.Furthermore, upon review of the website in question, it appears to be resolving with no issues at this time.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.Prior to the purchase of products and services, the complainant acknowledged the following...
agreements:• Universal Terms of Service AgreementThe latest version of this agreement and other legal agreements may be found at[redacted]On July 17 2014, the complainant renewed a domain name for a one-year term and also added a Standard Search Engine Visibility product to the order for a one-year term via an online transaction.During the domain renewal process for the domain name, it appears the complainant was presented with an offer for our Search Engine Visibility at a discounted rate. Typically, it is offered for $35.88 a year. This would not automatically be added to the cart and would have to be manually added to the order by the complainant. The complainant was able to review their shopping cart prior to completing the transaction. Furthermore, an order confirmation was sent to the complainant following the transaction which contained details of their purchase.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We have ensured the auto-renewal preference for the Search Engine Visibility service has been disabled, preventing this service from automatically renewing upon expiration. Account management is a customer responsibility.As a gesture of goodwill and one-time exception to our refund policy, we have refunded the original charge for the Search Engine Visibility service back to the complainant as an In-Store Credit. They may use this credit towards any future purchases with GoDaddy.EDUCATION:The complainant may find the following article helpful:Refund Policy: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,Ken C[redacted]Office of the CEO – GoDaddy[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Revdex.com, I reject this resolution. First, I was not offered the $75. They said you have to pay and MAYBE the appropriate dept would allow the $75 concession. Second, I called ONE DAY after they removed my site's contents. As I told you and them, I have been very ill. A company that does not allow a one day concession for an ill customer to renew their service is not only offering a poor service, but is heartless cruel and immoral just to rob me of $75 to give me my site's files back. What a scam!AM
Thank you for the opportunity to address the additional concerns presented by the complainant. GoDaddy stands by its previous response. After the complainant’s registration request was submitted to the registry, it was rejected as the registry has set the domain name as a premium domain name. The registry can, at their discretion, set what prices they choose to sell domains they deem are premium domain names. Any registrar is required to sell the domain name at the price the registry has set. Again, the complainant has already been refunded in full for the failed transaction.As a gesture of good faith, GoDaddy will offer the complainant a new, unregistered domain registration (choice of .COM, .NET, .ORG, or .INFO) for a one-year term at no cost. The complainant will be responsible for subsequent renewals should they wish to keep the services beyond the first year. If desired, the complainant may contact our office directly to redeem this offer.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed the complainant’s concerns and the GoDaddy account in question to which we would like to present the following.The domain in question was purchased in October 10, 2014. On December 11, 2014, the...
complainant reached out to GoDaddy support teams regarding an infringement notice involving the domain in question. At this time, the complainant indicated the account and domain were created fraudulently using their credentials. GoDaddy takes its commitment to consumer protection very seriously and our Fraud teams took appropriate actions. RESOLUTION:Go Daddy acted in good faith to address and resolve the complainant’s concerns. Upon further review, we have found no indication of the use of the complainant’s information with any other transactions. EDUCATION:We encourage the complainant to take any needed actions with their financial institutions and law enforcement regarding fraud concerns. Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns.To be clear, there is no issue with GoDaddy's Workspace Email services, contrary to our customer's belief. Again, customers should not be utilizing GoDaddy's email services as an archive, and agree to such when agreeing to the Workspace Service Agreement. GoDaddy customers agree to maintain independent copies of their data.Additionally, our customer also agreed to GoDaddy's terms of service upon doing business with GoDaddy, including explicitly agreeing to our terms via phone calls where purchases were made with our Customer Care Team's assistance.Furthermore, the email product is sold in periods of years, and as such, the unused year our customer had not used was refunded as In-Store Credit, in exception to our Refund Policy.GoDaddy is unable to provide any further courtesies to our customer. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy