Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Contrary to our customer’s understanding, our customer was advised by the GoDaddy Auctions team via email that the seller who listed the domain for sale no longer had possession. GoDaddy does not own the domain and did not place it on the auction website. If the customer is still interested in owning the domain they would need to reach out to the current Registrant found on the public WHOIS: who.godaddy.com or they may be interested in GoDaddy’s Domain Buy Service: https://www.godaddy.com/domains/domain-broker.aspxWe appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mandy O’[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To prove my point that I was unaware a "renewal" was allowed ( Even though I SPECIFICALLY CHOSE AND PAID FOR ONE YEAR) Please see the attached screenshot. Noone on the checkout screen is ANY information AT ALL regarding a renewal.
Nowhere throughout the entire checkout process is any information shown regarding a renewal.I find the renewal to be a sort of scam, hoping people will not notice their credit card is charged. It doesn't matter how many "emails" they send, if a email address isn't monitored. In Summary, I signed up and paid for ONE year. There was NOTHING during checkout that shows a renewal would be activated. ( Notice GoDaddy.com did not mention anything regarding renewal not being on the checkout page) They illegally charged my credit card----fraud--- and therefore I am being charged $14 by my bank.
Regards
[redacted]
The website was removed from GoDaddy on January 7, 2017. There is no website to charge for hosting. I received an email from GoDaddy that said sorry to see you go. I should not have to pay for a website that is not even there. You must make an exception to your 48 hour rule. I did not look for that because the website was gone from GoDaddy. There was no reason to go sign in if the website had been moved. They should have sent an email saying that I had 48 hours to sign in and cancel when the website was moved. This is nothing but an underhanded sneaky way to get another payment for hosting.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant is not the GoDaddy account holder; however, they do appear to have a...
relationship with our customer. On April 16, 2015 our customer purchased GoDaddy’s Web Store Design Service, enlisting our professional web design staff to create a custom online store (for a one-time fee), which included one month of hosting (renewable in monthly or annual increments). This is for the period ending May 16, 2015. Details regarding the service purchased is found at:https://www.godaddy.com/design/web-store-design.aspxPrior to completing the transaction, the following agreements were acknowledged:• Universal Terms of Service Agreement• Website and Web Store Design AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxFollowing the purchase of this service, both our customer and the complainant had independently and at different times contacted GoDaddy’s Design Teams to provide input and feedback regarding the website to be built, causing confusion and discrepancies with the build in progress. GoDaddy has attempted to work with both our customer and the complainant to the best of our ability and satisfy their design needs. We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. Go Daddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service, completing the website on May 22, 2015. In an effort to amicably resolve both our customer’s and the complainant’s concerns, our professional web design team has provided 5 hours of site revision time (at a rate of $80.00 per hour), at no cost to our customer. In addition, GoDaddy had also previously provided our customer a one-month service renewal at no cost while their requested revisions were being addressed, extending the term to July 16, 2015. There are no applicable refunds with regards to the Web Store Design service. However, as an additional gesture of goodwill we have provided our customer with another three-month renewal at no cost, extending the product expiration date to October 16, 2015.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On April 7, 2016 a validated third party, not our customer, contacted our 24/7...
customer care teams to discuss the change from the Website Builder plan they had purchased on January 7, 2016 to a Wordpress Hosting plan. The caller purchased the new hosting plan for a five year term and was informed they had a remaining credit on the account for future use. No other products or services were discussed during that call. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Contrary to our customer’s understanding, no questions pertaining to a domain name were asked during the call. Domain names and hosting products are separate products and may bill individually. If our customer wishes to maintain ownership of their domain name, it will need to be renewed before or on its expiration date of November 29, 2016. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Terri H[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As stated previously, our customer did purchase 10 total years of Website Builder. Additionally, free email credits are no longer offered with Website Builder purchases or renewals, and as such, our customer will need to purchase any additional email boxes they may require. Again, we would recommend that our customer review the original offerings by visiting archival sites such as Archive.org.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to our Universal Terms of Service Agreement upon...
conducting business with GoDaddy. The latest version of this agreement can be found at: [redacted]On May 27, 2015 the complainant contacted our 24/7 Customer Care teams via phone to inquire about a recent charge they had received from GoDaddy. GoDaddy takes account security very seriously and is unable to disclose account specific information, such as product billing details, without proper account validation. As the complainant was unable to provide any details to locate and validate an associated account, GoDaddy was unable to disclose any account specific information, including order history. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Our office has attempted to connect with the complainant via the phone information they had provided and was unsuccessful. We welcome the opportunity to speak with the complainant to try and work with them to locate the necessary information which will allow us to disclose the account specific details in question.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On June 6, 2017, our customer purchased a domain name for one year via an online...
order. GoDaddy takes our customers' privacy very seriously. Other than as described in the GoDaddy Privacy Policy, found at [redacted], GoDaddy does not provide information to others without our customers' express permission. GoDaddy does not sell lists or aid in the creation of unwanted email or spam.The Internet Corporation of Assigned Names and Numbers (ICANN) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation and expiration dates and other information in the WHOIS listing as soon as a domain is registered. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy offers private registration services as an add-on service for select domain names via an affiliate company, Domains by Proxy. This service masks the registration information required by ICANN and replaces it with Domains by Proxy’s information. Our customer opted to forego this service when they registered their domain.Information on what benefits Private Registration provides and how our customers may add the service to their domain(s) may be viewed at the links below:[redacted]Our customer can add the Private Registration online via their GoDaddy account, or contact our Customer Care team for assistance in doing so.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant contacted GoDaddy’s online chat support teams on August 25 2015, to inquire purchasing a domain name with a discount they were presented on the GoDaddy website. The complainant was informed that the offer in question is for the first year registration at a discount with each subsequent year at normal price. The complainant is a Domain Discount Club member which automatically provides a discounted rate by paying a yearly fee.GoDaddy provides promotional offers to our customers which include an expiration date and limitations. We will honor any valid promotional offers that our customers receive from GoDaddy. The offer must be entered prior to completing the transaction. Furthermore, GoDaddy has no control over any third party websites offering discount codes that may have already expired. If a valid offer is utilized, our cart will adjust the price accordingly in conjunction with any existing discounts the complainant may already receive to provide them the best price possible. Additionally, some discounts have specific limitations that do not allow them to stack on top other discounts a customer may already be receiving.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. It is a standard business practice for companies to offer promotions with conditions. The complainants desire to use multiple discounts for a single purchase is not a cost that GoDaddy can absorb. However, as a goodwill gesture, we have refunded $5.25 back to the complainant for their recent domain purchase.EDUCATION:What is Discount Domain Club? - https://www.godaddy.com/help/what-is-discount-domain-club-2398Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response that should the complainant cancel their Get Found service we will provide them with a refund for the time remaining. As a onetime exception to our Refund Policy we will apply that refund to their original payment method. The complainant can take advantage of this offer by contacting this office directly. Furthermore the complainant’s site is listed in major search engines such as [redacted] and [redacted]. They can see this online by simply visiting [redacted] or [redacted] and searching for “[redacted]” removing the quotation marks and replacing exampledomain.com with their actual domain. [redacted] and [redacted] have both indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
I used to have access to change these records as will be noticed by looking at 148 of 150 zones. This function was removed with me being notified. Sales (the phone reps) do not understand dns and will not put me in touch with a tech that can change this for me. The address in the zone record is not monitored as evidenced by the lack of response when emails are sent to it. The responsible part email in the record is part of the rfc [redacted]
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On April 16, 2015, our customer purchased a domain name via online transaction as part of an expired domain auction. During the typical domain expiration life-cycle, a domain that has expired and has not been renewed may be placed as part of an “Expired Domain Auction” on GoDaddy’s auction site. Domains purchased in an expired domain auction require the auction bid, plus cost of a one year domain registration renewal be paid after winning the auction. This renewal is for a one year term from the end of the domain name’s previous registration period, as outlined in the GoDaddy Auctions Membership Agreement our customer acknowledged and agreed to. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was provided with the 1 year registration term agreed to, and as such we are unable to honor their request for a refund or an extension of the domain’s registration at no charge.If our customer wishes to maintain this domain name’s registration, they will need to act in a timely manner, as the domain name in question has reached a redemption status. As a one-time exception and gesture of goodwill, GoDaddy is willing to waive the $80 redemption fee normally associated with a domain in this status. Our customer may contact our 24/7 Customer Consultation and Care team directly at ###-###-#### to take advantage of this offer.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.On February 13, 2015 the refund in question was submitted to the payment method associated with their original transaction. GoDaddy has confirmed this payment and provided the complainant with the ARN (Acquirer's Reference Number) associated with this transaction. In addition, GoDaddy’s payment processing teams have reviewed the transaction and confirmed that the complainant’s financial institution has not rejected these funds. The complainant may wish to contact their financial institution to inquire about these funds. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Website Builder Service Agreement• Microsoft Office Terms of UseThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 14, 2014 the complainant purchased a Website Builder Business Plus for a one year term during an online transaction. Go Daddy sent a renewal notice to the complainant on July 4, 2015. On July 14, 2015 per the complainants account preferences, GoDaddy was instructed to automatically renew their Website Builder Plan and attempted to do so in an attempt to honor its agreements with the complainant. The complainant's financial institution declined this payment request.GoDaddy also sent notices after the expiration date following each of three separate failed auto-renewal attempts. These notices informed the customer their Website Builder Plan was at risk of being canceled unless additional action was taken. These notices were sent on. • July 14, 2015• July 24, 2015• August 3, 2015 On August 3, 2015 the Website Builder plan was cancelled. Shortly after a cancelation notice was emailed the complainant contacted GoDaddy’s Customer Care Center and purchased and a new Website Builder Business Plus for a three year term and a restore. The complainant has requested a refund of the restoration.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. On the day the Website Builder expired, in this case July 14, 2015, the complainant’s agreed and purchased term of hosting ended. After the complainant's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment from the complainant. When this 10 day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional 10 days before the site content was deleted. In total GoDaddy provided 20 days of service without payment prior to cancellation.As a onetime exception GoDaddy is providing the complainant with a full refund for the Website Builder Restore. Please allow 5 to 7 days for this to reflect with their financial institution. EDUCATION:The complainant might find this article on product renewals useful.Managing Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: [redacted] On July 4,...
2016, our customer opted to migrate their Workspace Email content to a Microsoft Office365 email account. After this migration completed, our customer contacted GoDaddy’s customer care indicating they believed email content was missing. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our office has connected directly with our customer, and is currently working diligently with them to address these concerns. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mike L[redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business...
with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 14, 2014 the complainant purchased a domain name registration via online transaction for a two-year term. This is for the period ending January 14, 2016. On January 15, 2016; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain name and did so in good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on: • December 15, 2015 (30 day notice) • January 9, 2016 (5-day notice) These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant did not contact GoDaddy until after the timeframe had passed to receive a refund. As GoDaddy is unable to receive a refund from the registry for the domain name renewals, we are unable to refund the complainant. We encourage the complainant to review and manage their account settings to prevent further unwanted renewals. The complainant may find the following articles helpful: Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Domain Renewals- https://www.godaddy.com/help/domain-renewals-19070 Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, KayJay R[redacted] Office of the CEO-GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following. We stand by our previous response regarding our Refund Policy and the renewal term selected by the complainant. GoDaddy cannot absorb costs for our customers and we have honored our agreed terms of service and policies. As a onetime exception to our Refund Policy we have provided the complainant with refunds for most recent renewal of their unused Products. These refunds total $173.94. Please allow 7 to 10 days for these to reflect with their financial institution. Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 2, 2017 a hosting plan our customer utilized had expired. Per our...
customer's account preferences, GoDaddy was instructed to not automatically renew the service upon expiration and did not do so in a good faith effort to honor its agreements with our customer. The hosting plan was ultimately canceled on February 22, 2017 due to non-payment. Upon cancellation, the associated domain’s DNS settings were updated to a parked status. Our customer contacted our customer care team on February 23, 2017 to inquire why the DNS settings for the domain utilizing canceled hosting plan had been changed. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Upon contact with our customer care team, our customer was informed the DNS settings were changed updated following cancellation of the previously associated hosting plan. The domain reverted to parked settings as our customer was utilizing GoDaddy’s hosting nameservers. Our customer has since directed the domain to third-party hosting and email services. Our customer’s request for compensation is not applicable. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Contrary to our customer’s understanding, our customer was advised by the GoDaddy Auctions team via email that the seller who listed the domain for sale no longer had possession. GoDaddy does not own the domain and did not place it on the auction website. If the customer is still interested in owning the domain they would need to reach out to the current Registrant found on the public WHOIS: who.godaddy.com or they may be interested in GoDaddy’s Domain Buy Service: https://www.godaddy.com/domains/domain-broker.aspxWe appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mandy O’[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To prove my point that I was unaware a "renewal" was allowed ( Even though I SPECIFICALLY CHOSE AND PAID FOR ONE YEAR) Please see the attached screenshot. Noone on the checkout screen is ANY information AT ALL regarding a renewal.
Nowhere throughout the entire checkout process is any information shown regarding a renewal.I find the renewal to be a sort of scam, hoping people will not notice their credit card is charged. It doesn't matter how many "emails" they send, if a email address isn't monitored. In Summary, I signed up and paid for ONE year. There was NOTHING during checkout that shows a renewal would be activated. ( Notice GoDaddy.com did not mention anything regarding renewal not being on the checkout page) They illegally charged my credit card----fraud--- and therefore I am being charged $14 by my bank.
Regards
[redacted]
The website was removed from GoDaddy on January 7, 2017. There is no website to charge for hosting. I received an email from GoDaddy that said sorry to see you go. I should not have to pay for a website that is not even there. You must make an exception to your 48 hour rule. I did not look for that because the website was gone from GoDaddy. There was no reason to go sign in if the website had been moved. They should have sent an email saying that I had 48 hours to sign in and cancel when the website was moved. This is nothing but an underhanded sneaky way to get another payment for hosting.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant is not the GoDaddy account holder; however, they do appear to have a...
relationship with our customer. On April 16, 2015 our customer purchased GoDaddy’s Web Store Design Service, enlisting our professional web design staff to create a custom online store (for a one-time fee), which included one month of hosting (renewable in monthly or annual increments). This is for the period ending May 16, 2015. Details regarding the service purchased is found at:https://www.godaddy.com/design/web-store-design.aspxPrior to completing the transaction, the following agreements were acknowledged:• Universal Terms of Service Agreement• Website and Web Store Design AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxFollowing the purchase of this service, both our customer and the complainant had independently and at different times contacted GoDaddy’s Design Teams to provide input and feedback regarding the website to be built, causing confusion and discrepancies with the build in progress. GoDaddy has attempted to work with both our customer and the complainant to the best of our ability and satisfy their design needs. We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. Go Daddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service, completing the website on May 22, 2015. In an effort to amicably resolve both our customer’s and the complainant’s concerns, our professional web design team has provided 5 hours of site revision time (at a rate of $80.00 per hour), at no cost to our customer. In addition, GoDaddy had also previously provided our customer a one-month service renewal at no cost while their requested revisions were being addressed, extending the term to July 16, 2015. There are no applicable refunds with regards to the Web Store Design service. However, as an additional gesture of goodwill we have provided our customer with another three-month renewal at no cost, extending the product expiration date to October 16, 2015.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On April 7, 2016 a validated third party, not our customer, contacted our 24/7...
customer care teams to discuss the change from the Website Builder plan they had purchased on January 7, 2016 to a Wordpress Hosting plan. The caller purchased the new hosting plan for a five year term and was informed they had a remaining credit on the account for future use. No other products or services were discussed during that call. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Contrary to our customer’s understanding, no questions pertaining to a domain name were asked during the call. Domain names and hosting products are separate products and may bill individually. If our customer wishes to maintain ownership of their domain name, it will need to be renewed before or on its expiration date of November 29, 2016. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Terri H[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As stated previously, our customer did purchase 10 total years of Website Builder. Additionally, free email credits are no longer offered with Website Builder purchases or renewals, and as such, our customer will need to purchase any additional email boxes they may require. Again, we would recommend that our customer review the original offerings by visiting archival sites such as Archive.org.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to our Universal Terms of Service Agreement upon...
conducting business with GoDaddy. The latest version of this agreement can be found at: [redacted]On May 27, 2015 the complainant contacted our 24/7 Customer Care teams via phone to inquire about a recent charge they had received from GoDaddy. GoDaddy takes account security very seriously and is unable to disclose account specific information, such as product billing details, without proper account validation. As the complainant was unable to provide any details to locate and validate an associated account, GoDaddy was unable to disclose any account specific information, including order history. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Our office has attempted to connect with the complainant via the phone information they had provided and was unsuccessful. We welcome the opportunity to speak with the complainant to try and work with them to locate the necessary information which will allow us to disclose the account specific details in question.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On June 6, 2017, our customer purchased a domain name for one year via an online...
order. GoDaddy takes our customers' privacy very seriously. Other than as described in the GoDaddy Privacy Policy, found at [redacted], GoDaddy does not provide information to others without our customers' express permission. GoDaddy does not sell lists or aid in the creation of unwanted email or spam.The Internet Corporation of Assigned Names and Numbers (ICANN) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation and expiration dates and other information in the WHOIS listing as soon as a domain is registered. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy offers private registration services as an add-on service for select domain names via an affiliate company, Domains by Proxy. This service masks the registration information required by ICANN and replaces it with Domains by Proxy’s information. Our customer opted to forego this service when they registered their domain.Information on what benefits Private Registration provides and how our customers may add the service to their domain(s) may be viewed at the links below:[redacted]Our customer can add the Private Registration online via their GoDaddy account, or contact our Customer Care team for assistance in doing so.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant contacted GoDaddy’s online chat support teams on August 25 2015, to inquire purchasing a domain name with a discount they were presented on the GoDaddy website. The complainant was informed that the offer in question is for the first year registration at a discount with each subsequent year at normal price. The complainant is a Domain Discount Club member which automatically provides a discounted rate by paying a yearly fee.GoDaddy provides promotional offers to our customers which include an expiration date and limitations. We will honor any valid promotional offers that our customers receive from GoDaddy. The offer must be entered prior to completing the transaction. Furthermore, GoDaddy has no control over any third party websites offering discount codes that may have already expired. If a valid offer is utilized, our cart will adjust the price accordingly in conjunction with any existing discounts the complainant may already receive to provide them the best price possible. Additionally, some discounts have specific limitations that do not allow them to stack on top other discounts a customer may already be receiving.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. It is a standard business practice for companies to offer promotions with conditions. The complainants desire to use multiple discounts for a single purchase is not a cost that GoDaddy can absorb. However, as a goodwill gesture, we have refunded $5.25 back to the complainant for their recent domain purchase.EDUCATION:What is Discount Domain Club? - https://www.godaddy.com/help/what-is-discount-domain-club-2398Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response that should the complainant cancel their Get Found service we will provide them with a refund for the time remaining. As a onetime exception to our Refund Policy we will apply that refund to their original payment method. The complainant can take advantage of this offer by contacting this office directly. Furthermore the complainant’s site is listed in major search engines such as [redacted] and [redacted]. They can see this online by simply visiting [redacted] or [redacted] and searching for “[redacted]” removing the quotation marks and replacing exampledomain.com with their actual domain. [redacted] and [redacted] have both indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
I used to have access to change these records as will be noticed by looking at 148 of 150 zones. This function was removed with me being notified. Sales (the phone reps) do not understand dns and will not put me in touch with a tech that can change this for me. The address in the zone record is not monitored as evidenced by the lack of response when emails are sent to it. The responsible part email in the record is part of the rfc [redacted]
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On April 16, 2015, our customer purchased a domain name via online transaction as part of an expired domain auction. During the typical domain expiration life-cycle, a domain that has expired and has not been renewed may be placed as part of an “Expired Domain Auction” on GoDaddy’s auction site. Domains purchased in an expired domain auction require the auction bid, plus cost of a one year domain registration renewal be paid after winning the auction. This renewal is for a one year term from the end of the domain name’s previous registration period, as outlined in the GoDaddy Auctions Membership Agreement our customer acknowledged and agreed to. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was provided with the 1 year registration term agreed to, and as such we are unable to honor their request for a refund or an extension of the domain’s registration at no charge.If our customer wishes to maintain this domain name’s registration, they will need to act in a timely manner, as the domain name in question has reached a redemption status. As a one-time exception and gesture of goodwill, GoDaddy is willing to waive the $80 redemption fee normally associated with a domain in this status. Our customer may contact our 24/7 Customer Consultation and Care team directly at ###-###-#### to take advantage of this offer.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.On February 13, 2015 the refund in question was submitted to the payment method associated with their original transaction. GoDaddy has confirmed this payment and provided the complainant with the ARN (Acquirer's Reference Number) associated with this transaction. In addition, GoDaddy’s payment processing teams have reviewed the transaction and confirmed that the complainant’s financial institution has not rejected these funds. The complainant may wish to contact their financial institution to inquire about these funds. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Website Builder Service Agreement• Microsoft Office Terms of UseThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 14, 2014 the complainant purchased a Website Builder Business Plus for a one year term during an online transaction. Go Daddy sent a renewal notice to the complainant on July 4, 2015. On July 14, 2015 per the complainants account preferences, GoDaddy was instructed to automatically renew their Website Builder Plan and attempted to do so in an attempt to honor its agreements with the complainant. The complainant's financial institution declined this payment request.GoDaddy also sent notices after the expiration date following each of three separate failed auto-renewal attempts. These notices informed the customer their Website Builder Plan was at risk of being canceled unless additional action was taken. These notices were sent on. • July 14, 2015• July 24, 2015• August 3, 2015 On August 3, 2015 the Website Builder plan was cancelled. Shortly after a cancelation notice was emailed the complainant contacted GoDaddy’s Customer Care Center and purchased and a new Website Builder Business Plus for a three year term and a restore. The complainant has requested a refund of the restoration.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. On the day the Website Builder expired, in this case July 14, 2015, the complainant’s agreed and purchased term of hosting ended. After the complainant's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment from the complainant. When this 10 day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional 10 days before the site content was deleted. In total GoDaddy provided 20 days of service without payment prior to cancellation.As a onetime exception GoDaddy is providing the complainant with a full refund for the Website Builder Restore. Please allow 5 to 7 days for this to reflect with their financial institution. EDUCATION:The complainant might find this article on product renewals useful.Managing Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: [redacted] On July 4,...
2016, our customer opted to migrate their Workspace Email content to a Microsoft Office365 email account. After this migration completed, our customer contacted GoDaddy’s customer care indicating they believed email content was missing. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our office has connected directly with our customer, and is currently working diligently with them to address these concerns. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mike L[redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business...
with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 14, 2014 the complainant purchased a domain name registration via online transaction for a two-year term. This is for the period ending January 14, 2016. On January 15, 2016; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain name and did so in good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on: • December 15, 2015 (30 day notice) • January 9, 2016 (5-day notice) These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant did not contact GoDaddy until after the timeframe had passed to receive a refund. As GoDaddy is unable to receive a refund from the registry for the domain name renewals, we are unable to refund the complainant. We encourage the complainant to review and manage their account settings to prevent further unwanted renewals. The complainant may find the following articles helpful: Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Domain Renewals- https://www.godaddy.com/help/domain-renewals-19070 Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, KayJay R[redacted] Office of the CEO-GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following. We stand by our previous response regarding our Refund Policy and the renewal term selected by the complainant. GoDaddy cannot absorb costs for our customers and we have honored our agreed terms of service and policies. As a onetime exception to our Refund Policy we have provided the complainant with refunds for most recent renewal of their unused Products. These refunds total $173.94. Please allow 7 to 10 days for these to reflect with their financial institution. Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 2, 2017 a hosting plan our customer utilized had expired. Per our...
customer's account preferences, GoDaddy was instructed to not automatically renew the service upon expiration and did not do so in a good faith effort to honor its agreements with our customer. The hosting plan was ultimately canceled on February 22, 2017 due to non-payment. Upon cancellation, the associated domain’s DNS settings were updated to a parked status. Our customer contacted our customer care team on February 23, 2017 to inquire why the DNS settings for the domain utilizing canceled hosting plan had been changed. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Upon contact with our customer care team, our customer was informed the DNS settings were changed updated following cancellation of the previously associated hosting plan. The domain reverted to parked settings as our customer was utilizing GoDaddy’s hosting nameservers. Our customer has since directed the domain to third-party hosting and email services. Our customer’s request for compensation is not applicable. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy