Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On April 18, 2016, our customer purchased an Office 365 plan and email marketing for a 2-year term. The customer also purchased a domain transfer for 5 years. On May 20, 2016, our customer cancelled the domain transfer and called GoDaddy’s customer care to request a refund for the active Office 365 and email marketing plans. Our customer was correctly informed by GoDaddy’s staff that the products were outside of our refund policy. On June 2, 2016, our customer contacted GoDaddy’ customer care and spoke to a with a customer care supervisor, who processed all applicable refunds to the customer. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was correctly informed by our customer care team that the Office 365 and email marketing products in question are non-refundable, per GoDaddy’s Refund Policy. Our customer may find the following article helpful for future purchases: Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Cancel Product- https://www.godaddy.com/help/cancel-products-in-my-godaddy-account-7468 Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
My position is when your system jet lagged that is the cost of you doing business. I renewed my name once not twice. I paid 32 dollars twice and back charge one. Therefore they still have one year renewal. They ran ads on my name for several days and made a profit that I did not share in and they still want me to pay them. They took the ads off when I filed this complaint. It is well known Go Daddy makes money from ads not domain names. It took several supervisors and days to find the second charge. The system did not put the charge where it was supposed to be. It is a possibility due to many system problems that are known, Go Daddy hid the charge so supervisors and front line people would not refund or give credit. Most people would not have been as persistent as I was. I smelled a rat. They have recorded their name as the owner of my domain [redacted] and [redacted] at my expense. I was told my name was very valuable. Go Daddy did not lose a dime but gain monies. They never admit their pay system is ever at fault for obvious reasons. I did not sign a contract to that. I charged one time. No confirmation page. Open new tab checked email. No receipt. Came back to original page. Left the room for a few min. Returned and hit button again and received confirmation immediately. Their system jet lagged and released both orders at the same time with the time stamp of original capture. Go Daddy polices cannot overrule the law that gives a customer the right to reverse duplicate charges. They should fix their system. They can steal a lot of high traffic domains this way. See reviews. I demand the return of my names. I will move my business at the end of my hosting renewal term at the end of this month. GoDaddy Reviews - [redacted] [redacted] [redacted]
Thank you for the opportunity to address the additional concerns presented by the complainant. GoDaddy stands by its previous response. After the complainant’s registration request was submitted to the registry, it was rejected as the registry has set the domain name as a premium domain name. The registry can, at their discretion, set what prices they choose to sell domains they deem are premium domain names. Any registrar is required to sell the domain name at the price the registry has set. Again, the complainant has already been refunded in full for the failed transaction.As a gesture of good faith, GoDaddy will offer the complainant a new, unregistered domain registration (choice of .COM, .NET, .ORG, or .INFO) for a one-year term at no cost. The complainant will be responsible for subsequent renewals should they wish to keep the services beyond the first year. If desired, the complainant may contact our office directly to redeem this offer.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainants concerns.Upon conducting business with [redacted], the complainant acknowledged and accepted agreements, found at [redacted].In early 2017, the Federal Communications Commission (FCC) announced the...
release of the 833 area code. A release date of June 5, 2017 had been provided however, that date was later changed to June 3, 2017. The FCC chose to allow businesses and consumers the opportunity to reserve and preorder 833 phone numbers on a (limited) first come, first serve bases for two weeks before the 833 phone numbers become broadly available with no reservation limits. During that two-week period, reservation requests could only be submitted by authorized toll free service providers known as RespOrgs (Responsible Organizations). There are a limited number of RespOrgs in North America and not all offered 833 number preorder registration requests. Following the official release date, the FCC and Somos (the SMS/800 Toll-Free Number Registry) limited the number of 833 numbers registered per day. After that window, the limit was lifted.RESOLUTION:[redacted] upheld its agreements with the complainant in good faith and honored its terms of service.While we understand the complainant’s disappointment, [redacted] played no part in the change of release date and acted in accordance with the process as set out by the FCC and Somos. We appreciate the complainant’s candid feedback about service levels and will ensure their concerns are fully reviewed by the proper customer care managers in an effort to identify improvement opportunities. [redacted] strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 2, 2017 a hosting plan our customer utilized had expired. Per our...
customer's account preferences, GoDaddy was instructed to not automatically renew the service upon expiration and did not do so in a good faith effort to honor its agreements with our customer. The hosting plan was ultimately canceled on February 22, 2017 due to non-payment. Upon cancellation, the associated domain’s DNS settings were updated to a parked status. Our customer contacted our customer care team on February 23, 2017 to inquire why the DNS settings for the domain utilizing canceled hosting plan had been changed. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Upon contact with our customer care team, our customer was informed the DNS settings were changed updated following cancellation of the previously associated hosting plan. The domain reverted to parked settings as our customer was utilizing GoDaddy’s hosting nameservers. Our customer has since directed the domain to third-party hosting and email services. Our customer’s request for compensation is not applicable. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following. We stand by our previous response regarding our Refund Policy and the renewal term selected by the complainant. GoDaddy cannot absorb costs for our customers and we have honored our agreed terms of service and policies. As a onetime exception to our Refund Policy we have provided the complainant with refunds for most recent renewal of their unused Products. These refunds total $173.94. Please allow 7 to 10 days for these to reflect with their financial institution. Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Dear Revdex.com, I reject this resolution. First, I was not offered the $75. They said you have to pay and MAYBE the appropriate dept would allow the $75 concession. Second, I called ONE DAY after they removed my site's contents. As I told you and them, I have been very ill. A company that does not allow a one day concession for an ill customer to renew their service is not only offering a poor service, but is heartless cruel and immoral just to rob me of $75 to give me my site's files back. What a scam!AM
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 21, 2015 and January 21, 2016; respectively, per our customer's account preferences, GoDaddy was instructed to automatically renew a domain and did so in a good faith effort to honor its agreements with the customer. Email reminders regarding the renewal of the domain was sent at the following increments prior to the transactions: 90 days, 60 days, 30 days, 15 days and 5 days. These notices stated the domain would be automatically renewed upon its annual expiration unless action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. GoDaddy does not arbitrarily change the automatic renewal setting on the customer's behalf; account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed the latest renewal transaction was beyond the time period to receive the desired refund. GoDaddy is unable to receive a refund from the registry and refund our customer in turn. The automatic renewal preference associated with the domain in question has been disabled. We encourage our customer to review and manage their account settings to avoid unwanted renewals.Our customer may also find the following articles helpful:Turn Off Auto Renew-[redacted]Refund Policy-[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: [redacted] On July 4,...
2016, our customer opted to migrate their Workspace Email content to a Microsoft Office365 email account. After this migration completed, our customer contacted GoDaddy’s customer care indicating they believed email content was missing. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our office has connected directly with our customer, and is currently working diligently with them to address these concerns. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mike L[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. We have tested our various purchase paths and find each step clearly marked with the registration length requirements. As a result, the purpose of this complaint is unclear. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Website Builder Service Agreement• Microsoft Office Terms of UseThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 14, 2014 the complainant purchased a Website Builder Business Plus for a one year term during an online transaction. Go Daddy sent a renewal notice to the complainant on July 4, 2015. On July 14, 2015 per the complainants account preferences, GoDaddy was instructed to automatically renew their Website Builder Plan and attempted to do so in an attempt to honor its agreements with the complainant. The complainant's financial institution declined this payment request.GoDaddy also sent notices after the expiration date following each of three separate failed auto-renewal attempts. These notices informed the customer their Website Builder Plan was at risk of being canceled unless additional action was taken. These notices were sent on. • July 14, 2015• July 24, 2015• August 3, 2015 On August 3, 2015 the Website Builder plan was cancelled. Shortly after a cancelation notice was emailed the complainant contacted GoDaddy’s Customer Care Center and purchased and a new Website Builder Business Plus for a three year term and a restore. The complainant has requested a refund of the restoration.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. On the day the Website Builder expired, in this case July 14, 2015, the complainant’s agreed and purchased term of hosting ended. After the complainant's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment from the complainant. When this 10 day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional 10 days before the site content was deleted. In total GoDaddy provided 20 days of service without payment prior to cancellation.As a onetime exception GoDaddy is providing the complainant with a full refund for the Website Builder Restore. Please allow 5 to 7 days for this to reflect with their financial institution. EDUCATION:The complainant might find this article on product renewals useful.Managing Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response that should the complainant cancel their Get Found service we will provide them with a refund for the time remaining. As a onetime exception to our Refund Policy we will apply that refund to their original payment method. The complainant can take advantage of this offer by contacting this office directly. Furthermore the complainant’s site is listed in major search engines such as [redacted] and [redacted]. They can see this online by simply visiting [redacted] or [redacted] and searching for “[redacted]” removing the quotation marks and replacing exampledomain.com with their actual domain. [redacted] and [redacted] have both indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Contrary to our customer’s understanding, our customer was advised by the GoDaddy Auctions team via email that the seller who listed the domain for sale no longer had possession. GoDaddy does not own the domain and did not place it on the auction website. If the customer is still interested in owning the domain they would need to reach out to the current Registrant found on the public WHOIS: who.godaddy.com or they may be interested in GoDaddy’s Domain Buy Service: https://www.godaddy.com/domains/domain-broker.aspxWe appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mandy O’[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. GoDaddy upheld its agreements with our customer and provided refunds where applicable per our Refund Policy. We will share our customer’s feedback with the appropriate departments regarding their experience. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO- GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On June 6, 2017, our customer purchased a domain name for one year via an online...
order. GoDaddy takes our customers' privacy very seriously. Other than as described in the GoDaddy Privacy Policy, found at [redacted], GoDaddy does not provide information to others without our customers' express permission. GoDaddy does not sell lists or aid in the creation of unwanted email or spam.The Internet Corporation of Assigned Names and Numbers (ICANN) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation and expiration dates and other information in the WHOIS listing as soon as a domain is registered. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy offers private registration services as an add-on service for select domain names via an affiliate company, Domains by Proxy. This service masks the registration information required by ICANN and replaces it with Domains by Proxy’s information. Our customer opted to forego this service when they registered their domain.Information on what benefits Private Registration provides and how our customers may add the service to their domain(s) may be viewed at the links below:[redacted]Our customer can add the Private Registration online via their GoDaddy account, or contact our Customer Care team for assistance in doing so.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. On 11/28, I contacted customer service again, and this time they were able to assist me in cancelling my backorder and refunding the money.
Regards,
[redacted]
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 1, 2010 the complainant purchased their domain name for a one year term along with our Protected Registration service. One of the features of Protected Registration is that it will continue renew the domain name until the service is canceled. The domain name was subsequently renewed on the following five occasions. The five occasions reflect both automatic renewals and manual renewals. The manual renewals were direct actions by the complainant, the automatic renewals were instances of GoDaddy honoring its agreements with the customer. • January 20, 2011• December 8, 2011 • January 1, 2013• February 13, 2014 • February 2, 2015One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.We have provided the proper information to the complainant on multiple occasions regarding the documentation that is required to cancel Protected Registration.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account management is a customer responsibility. If the complainant completes the cancellation of the Protected Registration Service in the next 30 days (May 11, 2015), we will refund as requested. EDUCATION: The complainant might find the following articles helpful:Canceling Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260 Phone: ###-###-#### Fax: ###-###-####
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 2, 2016 our customer purchased a Deluxe Linux cPanel hosting plan...
for a three year term with a customer care representative via phone.On February 7, 2017, our customer called GoDaddy’s customer care to request a refund for the unused term on this hosting plan. GoDaddy’s refund policy provides 30 days to request a refund for most products purchased in yearly terms, such as hosting accounts. This typically allows customers to try out a product and determine whether or not it will meet their needs.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We have attempted to reach our customer to discuss their concerns, but were only able to leave a message. As a one-time exception to our refund policy, we will provide a courtesy refund of the unused two years of service as In-Store Credit, available for use with future purchases, provided our customer cancels the hosting plan by February 13, 2017.Once our customer has canceled the hosting plan in question, they may either connect with our office at [email protected] or our 24/7 Billing team at 480-505-8877 for the appropriate refund.Future refunds will be provided in accordance with GoDaddy’s refund policy, which can be viewed at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
They were charging one client for another's person's hosting that had nothing to do with [redacted]. If they have issues they need to get the money from that other party. Who was not hosting with them anyway. Stealing from an elderly woman is misuse of the privilage of having a VISA on file and is fraud. They still owe [redacted] a refund of around $400 US. I don't care how bullying they are deciding they can just say this is not the case. They stole money from [redacted] and need to refund her. It is an error by GoDaddy whose person who set up the account made. Not our error. I will not accept a big rich company refusing to refund money they took incorrectly. I have huge issues with them fighting so hard and refusing to admit someone on their end input the account incorrectly.
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]. Our customers must accept these agreements upon opening an account and making a...
purchase with GoDaddy.We stand by our response to our customer's previous Revdex.com complaint (#[redacted] regarding billing in their customer account. They have not contacted GoDaddy’s Customer Care regarding any billing concerns since June 2017. Our customer has two separate hosting accounts. A Windows hosting account was provided as a goodwill gesture by this office in June 2017 for a hosting restore. However, our customer instead renewed a separate Linux hosting plan, previously purchased during an interaction with our Customer Care team on June 19, 2017. Our office updated the operating system on this hosting account to Windows on June 20, 2017, to allow our customer’s hosting restore to complete.The renewal notices our customer has received have been for the hosting plan that has not been utilized.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a final courtesy to our customer, we have refunded the most recent renewal of the active hosting account. If they do not wish for the inactive hosting to renew, they can cancel it directly from their account using these steps: [redacted]If our customer has other billing questions, we recommend they contact our Customer Care team, available 24/7 at [redacted]. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On April 18, 2016, our customer purchased an Office 365 plan and email marketing for a 2-year term. The customer also purchased a domain transfer for 5 years. On May 20, 2016, our customer cancelled the domain transfer and called GoDaddy’s customer care to request a refund for the active Office 365 and email marketing plans. Our customer was correctly informed by GoDaddy’s staff that the products were outside of our refund policy. On June 2, 2016, our customer contacted GoDaddy’ customer care and spoke to a with a customer care supervisor, who processed all applicable refunds to the customer. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was correctly informed by our customer care team that the Office 365 and email marketing products in question are non-refundable, per GoDaddy’s Refund Policy. Our customer may find the following article helpful for future purchases: Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Cancel Product- https://www.godaddy.com/help/cancel-products-in-my-godaddy-account-7468 Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
My position is when your system jet lagged that is the cost of you doing business. I renewed my name once not twice. I paid 32 dollars twice and back charge one. Therefore they still have one year renewal. They ran ads on my name for several days and made a profit that I did not share in and they still want me to pay them. They took the ads off when I filed this complaint. It is well known Go Daddy makes money from ads not domain names. It took several supervisors and days to find the second charge. The system did not put the charge where it was supposed to be. It is a possibility due to many system problems that are known, Go Daddy hid the charge so supervisors and front line people would not refund or give credit. Most people would not have been as persistent as I was. I smelled a rat. They have recorded their name as the owner of my domain [redacted] and [redacted] at my expense. I was told my name was very valuable. Go Daddy did not lose a dime but gain monies. They never admit their pay system is ever at fault for obvious reasons. I did not sign a contract to that. I charged one time. No confirmation page. Open new tab checked email. No receipt. Came back to original page. Left the room for a few min. Returned and hit button again and received confirmation immediately. Their system jet lagged and released both orders at the same time with the time stamp of original capture. Go Daddy polices cannot overrule the law that gives a customer the right to reverse duplicate charges. They should fix their system. They can steal a lot of high traffic domains this way. See reviews. I demand the return of my names. I will move my business at the end of my hosting renewal term at the end of this month. GoDaddy Reviews - [redacted] [redacted] [redacted]
Thank you for the opportunity to address the additional concerns presented by the complainant. GoDaddy stands by its previous response. After the complainant’s registration request was submitted to the registry, it was rejected as the registry has set the domain name as a premium domain name. The registry can, at their discretion, set what prices they choose to sell domains they deem are premium domain names. Any registrar is required to sell the domain name at the price the registry has set. Again, the complainant has already been refunded in full for the failed transaction.As a gesture of good faith, GoDaddy will offer the complainant a new, unregistered domain registration (choice of .COM, .NET, .ORG, or .INFO) for a one-year term at no cost. The complainant will be responsible for subsequent renewals should they wish to keep the services beyond the first year. If desired, the complainant may contact our office directly to redeem this offer.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainants concerns.Upon conducting business with [redacted], the complainant acknowledged and accepted agreements, found at [redacted].In early 2017, the Federal Communications Commission (FCC) announced the...
release of the 833 area code. A release date of June 5, 2017 had been provided however, that date was later changed to June 3, 2017. The FCC chose to allow businesses and consumers the opportunity to reserve and preorder 833 phone numbers on a (limited) first come, first serve bases for two weeks before the 833 phone numbers become broadly available with no reservation limits. During that two-week period, reservation requests could only be submitted by authorized toll free service providers known as RespOrgs (Responsible Organizations). There are a limited number of RespOrgs in North America and not all offered 833 number preorder registration requests. Following the official release date, the FCC and Somos (the SMS/800 Toll-Free Number Registry) limited the number of 833 numbers registered per day. After that window, the limit was lifted.RESOLUTION:[redacted] upheld its agreements with the complainant in good faith and honored its terms of service.While we understand the complainant’s disappointment, [redacted] played no part in the change of release date and acted in accordance with the process as set out by the FCC and Somos. We appreciate the complainant’s candid feedback about service levels and will ensure their concerns are fully reviewed by the proper customer care managers in an effort to identify improvement opportunities. [redacted] strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 2, 2017 a hosting plan our customer utilized had expired. Per our...
customer's account preferences, GoDaddy was instructed to not automatically renew the service upon expiration and did not do so in a good faith effort to honor its agreements with our customer. The hosting plan was ultimately canceled on February 22, 2017 due to non-payment. Upon cancellation, the associated domain’s DNS settings were updated to a parked status. Our customer contacted our customer care team on February 23, 2017 to inquire why the DNS settings for the domain utilizing canceled hosting plan had been changed. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Upon contact with our customer care team, our customer was informed the DNS settings were changed updated following cancellation of the previously associated hosting plan. The domain reverted to parked settings as our customer was utilizing GoDaddy’s hosting nameservers. Our customer has since directed the domain to third-party hosting and email services. Our customer’s request for compensation is not applicable. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following. We stand by our previous response regarding our Refund Policy and the renewal term selected by the complainant. GoDaddy cannot absorb costs for our customers and we have honored our agreed terms of service and policies. As a onetime exception to our Refund Policy we have provided the complainant with refunds for most recent renewal of their unused Products. These refunds total $173.94. Please allow 7 to 10 days for these to reflect with their financial institution. Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Dear Revdex.com, I reject this resolution. First, I was not offered the $75. They said you have to pay and MAYBE the appropriate dept would allow the $75 concession. Second, I called ONE DAY after they removed my site's contents. As I told you and them, I have been very ill. A company that does not allow a one day concession for an ill customer to renew their service is not only offering a poor service, but is heartless cruel and immoral just to rob me of $75 to give me my site's files back. What a scam!AM
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 21, 2015 and January 21, 2016; respectively, per our customer's account preferences, GoDaddy was instructed to automatically renew a domain and did so in a good faith effort to honor its agreements with the customer. Email reminders regarding the renewal of the domain was sent at the following increments prior to the transactions: 90 days, 60 days, 30 days, 15 days and 5 days. These notices stated the domain would be automatically renewed upon its annual expiration unless action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. GoDaddy does not arbitrarily change the automatic renewal setting on the customer's behalf; account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed the latest renewal transaction was beyond the time period to receive the desired refund. GoDaddy is unable to receive a refund from the registry and refund our customer in turn. The automatic renewal preference associated with the domain in question has been disabled. We encourage our customer to review and manage their account settings to avoid unwanted renewals.Our customer may also find the following articles helpful:Turn Off Auto Renew-[redacted]Refund Policy-[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: [redacted] On July 4,...
2016, our customer opted to migrate their Workspace Email content to a Microsoft Office365 email account. After this migration completed, our customer contacted GoDaddy’s customer care indicating they believed email content was missing. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our office has connected directly with our customer, and is currently working diligently with them to address these concerns. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mike L[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. We have tested our various purchase paths and find each step clearly marked with the registration length requirements. As a result, the purpose of this complaint is unclear. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Website Builder Service Agreement• Microsoft Office Terms of UseThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 14, 2014 the complainant purchased a Website Builder Business Plus for a one year term during an online transaction. Go Daddy sent a renewal notice to the complainant on July 4, 2015. On July 14, 2015 per the complainants account preferences, GoDaddy was instructed to automatically renew their Website Builder Plan and attempted to do so in an attempt to honor its agreements with the complainant. The complainant's financial institution declined this payment request.GoDaddy also sent notices after the expiration date following each of three separate failed auto-renewal attempts. These notices informed the customer their Website Builder Plan was at risk of being canceled unless additional action was taken. These notices were sent on. • July 14, 2015• July 24, 2015• August 3, 2015 On August 3, 2015 the Website Builder plan was cancelled. Shortly after a cancelation notice was emailed the complainant contacted GoDaddy’s Customer Care Center and purchased and a new Website Builder Business Plus for a three year term and a restore. The complainant has requested a refund of the restoration.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. On the day the Website Builder expired, in this case July 14, 2015, the complainant’s agreed and purchased term of hosting ended. After the complainant's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment from the complainant. When this 10 day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional 10 days before the site content was deleted. In total GoDaddy provided 20 days of service without payment prior to cancellation.As a onetime exception GoDaddy is providing the complainant with a full refund for the Website Builder Restore. Please allow 5 to 7 days for this to reflect with their financial institution. EDUCATION:The complainant might find this article on product renewals useful.Managing Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response that should the complainant cancel their Get Found service we will provide them with a refund for the time remaining. As a onetime exception to our Refund Policy we will apply that refund to their original payment method. The complainant can take advantage of this offer by contacting this office directly. Furthermore the complainant’s site is listed in major search engines such as [redacted] and [redacted]. They can see this online by simply visiting [redacted] or [redacted] and searching for “[redacted]” removing the quotation marks and replacing exampledomain.com with their actual domain. [redacted] and [redacted] have both indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Contrary to our customer’s understanding, our customer was advised by the GoDaddy Auctions team via email that the seller who listed the domain for sale no longer had possession. GoDaddy does not own the domain and did not place it on the auction website. If the customer is still interested in owning the domain they would need to reach out to the current Registrant found on the public WHOIS: who.godaddy.com or they may be interested in GoDaddy’s Domain Buy Service: https://www.godaddy.com/domains/domain-broker.aspxWe appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mandy O’[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. GoDaddy upheld its agreements with our customer and provided refunds where applicable per our Refund Policy. We will share our customer’s feedback with the appropriate departments regarding their experience. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO- GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On June 6, 2017, our customer purchased a domain name for one year via an online...
order. GoDaddy takes our customers' privacy very seriously. Other than as described in the GoDaddy Privacy Policy, found at [redacted], GoDaddy does not provide information to others without our customers' express permission. GoDaddy does not sell lists or aid in the creation of unwanted email or spam.The Internet Corporation of Assigned Names and Numbers (ICANN) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation and expiration dates and other information in the WHOIS listing as soon as a domain is registered. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy offers private registration services as an add-on service for select domain names via an affiliate company, Domains by Proxy. This service masks the registration information required by ICANN and replaces it with Domains by Proxy’s information. Our customer opted to forego this service when they registered their domain.Information on what benefits Private Registration provides and how our customers may add the service to their domain(s) may be viewed at the links below:[redacted]Our customer can add the Private Registration online via their GoDaddy account, or contact our Customer Care team for assistance in doing so.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. On 11/28, I contacted customer service again, and this time they were able to assist me in cancelling my backorder and refunding the money.
Regards,
[redacted]
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 1, 2010 the complainant purchased their domain name for a one year term along with our Protected Registration service. One of the features of Protected Registration is that it will continue renew the domain name until the service is canceled. The domain name was subsequently renewed on the following five occasions. The five occasions reflect both automatic renewals and manual renewals. The manual renewals were direct actions by the complainant, the automatic renewals were instances of GoDaddy honoring its agreements with the customer. • January 20, 2011• December 8, 2011 • January 1, 2013• February 13, 2014 • February 2, 2015One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.We have provided the proper information to the complainant on multiple occasions regarding the documentation that is required to cancel Protected Registration.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account management is a customer responsibility. If the complainant completes the cancellation of the Protected Registration Service in the next 30 days (May 11, 2015), we will refund as requested. EDUCATION: The complainant might find the following articles helpful:Canceling Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260 Phone: ###-###-#### Fax: ###-###-####
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 2, 2016 our customer purchased a Deluxe Linux cPanel hosting plan...
for a three year term with a customer care representative via phone.On February 7, 2017, our customer called GoDaddy’s customer care to request a refund for the unused term on this hosting plan. GoDaddy’s refund policy provides 30 days to request a refund for most products purchased in yearly terms, such as hosting accounts. This typically allows customers to try out a product and determine whether or not it will meet their needs.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We have attempted to reach our customer to discuss their concerns, but were only able to leave a message. As a one-time exception to our refund policy, we will provide a courtesy refund of the unused two years of service as In-Store Credit, available for use with future purchases, provided our customer cancels the hosting plan by February 13, 2017.Once our customer has canceled the hosting plan in question, they may either connect with our office at [email protected] or our 24/7 Billing team at 480-505-8877 for the appropriate refund.Future refunds will be provided in accordance with GoDaddy’s refund policy, which can be viewed at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
They were charging one client for another's person's hosting that had nothing to do with [redacted]. If they have issues they need to get the money from that other party. Who was not hosting with them anyway. Stealing from an elderly woman is misuse of the privilage of having a VISA on file and is fraud. They still owe [redacted] a refund of around $400 US. I don't care how bullying they are deciding they can just say this is not the case. They stole money from [redacted] and need to refund her. It is an error by GoDaddy whose person who set up the account made. Not our error. I will not accept a big rich company refusing to refund money they took incorrectly. I have huge issues with them fighting so hard and refusing to admit someone on their end input the account incorrectly.
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]. Our customers must accept these agreements upon opening an account and making a...
purchase with GoDaddy.We stand by our response to our customer's previous Revdex.com complaint (#[redacted] regarding billing in their customer account. They have not contacted GoDaddy’s Customer Care regarding any billing concerns since June 2017. Our customer has two separate hosting accounts. A Windows hosting account was provided as a goodwill gesture by this office in June 2017 for a hosting restore. However, our customer instead renewed a separate Linux hosting plan, previously purchased during an interaction with our Customer Care team on June 19, 2017. Our office updated the operating system on this hosting account to Windows on June 20, 2017, to allow our customer’s hosting restore to complete.The renewal notices our customer has received have been for the hosting plan that has not been utilized.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a final courtesy to our customer, we have refunded the most recent renewal of the active hosting account. If they do not wish for the inactive hosting to renew, they can cancel it directly from their account using these steps: [redacted]If our customer has other billing questions, we recommend they contact our Customer Care team, available 24/7 at [redacted]. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy