Regardless of everything included in your response Go daddy appears to have a pattern of complaints that are not even visible on Revdex.com and deserves not even the $11 for the webbuilder (once again web builder) they shut my company website off for. And had they read my desired outcome I've already decided my outcome which is to just get my domain out of your hands. You shut my company website down a week after payment t was declined. And you DID NOT email at all.....
My position is when your system jet lagged that is the cost of you doing business. I renewed my name once not twice. I paid 32 dollars twice and back charge one. Therefore they still have one year renewal. They ran ads on my name for several days and made a profit that I did not share in and they still want me to pay them. They took the ads off when I filed this complaint. It is well known Go Daddy makes money from ads not domain names. It took several supervisors and days to find the second charge. The system did not put the charge where it was supposed to be. It is a possibility due to many system problems that are known, Go Daddy hid the charge so supervisors and front line people would not refund or give credit. Most people would not have been as persistent as I was. I smelled a rat. They have recorded their name as the owner of my domain [redacted] and [redacted] at my expense. I was told my name was very valuable. Go Daddy did not lose a dime but gain monies. They never admit their pay system is ever at fault for obvious reasons. I did not sign a contract to that. I charged one time. No confirmation page. Open new tab checked email. No receipt. Came back to original page. Left the room for a few min. Returned and hit button again and received confirmation immediately. Their system jet lagged and released both orders at the same time with the time stamp of original capture. Go Daddy polices cannot overrule the law that gives a customer the right to reverse duplicate charges. They should fix their system. They can steal a lot of high traffic domains this way. See reviews. I demand the return of my names. I will move my business at the end of my hosting renewal term at the end of this month. GoDaddy Reviews - [redacted] [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I was notified to be given nine extra days I must of misread the 3 extra months I would appreciate the extension and would gladly accept thank you.
Regards,
[redacted]
Thank you for the opportunity to address the complainants concerns.Upon conducting business with [redacted], the complainant acknowledged and accepted agreements, found at [redacted].In early 2017, the Federal Communications Commission (FCC) announced the...
release of the 833 area code. A release date of June 5, 2017 had been provided however, that date was later changed to June 3, 2017. The FCC chose to allow businesses and consumers the opportunity to reserve and preorder 833 phone numbers on a (limited) first come, first serve bases for two weeks before the 833 phone numbers become broadly available with no reservation limits. During that two-week period, reservation requests could only be submitted by authorized toll free service providers known as RespOrgs (Responsible Organizations). There are a limited number of RespOrgs in North America and not all offered 833 number preorder registration requests. Following the official release date, the FCC and Somos (the SMS/800 Toll-Free Number Registry) limited the number of 833 numbers registered per day. After that window, the limit was lifted.RESOLUTION:[redacted] upheld its agreements with the complainant in good faith and honored its terms of service.While we understand the complainant’s disappointment, [redacted] played no part in the change of release date and acted in accordance with the process as set out by the FCC and Somos. We appreciate the complainant’s candid feedback about service levels and will ensure their concerns are fully reviewed by the proper customer care managers in an effort to identify improvement opportunities. [redacted] strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 9, 2016, our customer purchased a membership to GoDaddy’s Discount Domain...
Club. This is a membership-based program that provides substantial discounts for domain name registrations and renewals. On May 9, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the Discount Domain Club service in question and did so in a good faith effort to honor its agreements with our customer.On April 29, 2017, GoDaddy proactively informed our customer the expiring service would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.On May 12, 2017, our customer renewed a domain registration via online transaction and received the appropriate Discount Domain Club pricing. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted our Customer Care team on May 14, 2017. They were properly informed the Discount Domain Club renewal transaction was non-refundable, per GoDaddy’s Refund Policy, publicly available at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
GoDaddy confirmed exactly the basis of my complaint; however, omitted the pivotal fact that when I called them 04/18/2015 to request a refund for the automatically billed fee for the Website Builder product, I also instructed the female representative to CLOSE my account since I discontinued the buisiness. I was never advised as to the form required to close-out the account Until April 2016. GoDaddy's record of my call 04/18/2015 surely must contain my direction to close the account at that time. If I was closing the Website Builder product 04/18/2015, there would have been no need for the remaining products... the buisiness was no longer in existence. I continue to ask your assistance to hold GoDaddy accountable for refunding the $30.34 balance due. Thank you kindly.
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. GoDaddy upheld its agreements with our customer and provided refunds where applicable per our Refund Policy. We will share our customer’s feedback with the appropriate departments regarding their experience. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO- GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 21, 2015 and January 21, 2016; respectively, per our customer's account preferences, GoDaddy was instructed to automatically renew a domain and did so in a good faith effort to honor its agreements with the customer. Email reminders regarding the renewal of the domain was sent at the following increments prior to the transactions: 90 days, 60 days, 30 days, 15 days and 5 days. These notices stated the domain would be automatically renewed upon its annual expiration unless action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. GoDaddy does not arbitrarily change the automatic renewal setting on the customer's behalf; account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed the latest renewal transaction was beyond the time period to receive the desired refund. GoDaddy is unable to receive a refund from the registry and refund our customer in turn. The automatic renewal preference associated with the domain in question has been disabled. We encourage our customer to review and manage their account settings to avoid unwanted renewals.Our customer may also find the following articles helpful:Turn Off Auto Renew-[redacted]Refund Policy-[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. Our office has since connected with our customer and assisted with accessing their GoDaddy account. Again, at no time did GoDaddy hinder or prevent our customer from accessing their account and managing the products within; account management is a customer responsibility. Our customer’s Website Builder service expired June 21, 2017 and will require renewal to avoid cancellation due to non-payment. GoDaddy’s Customer Care team is available should our customer require assistance with renewing a service, or any other aspect of their account.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Despite multiple attempts by our office to connect with our customer to properly troubleshoot any technical problems that may exist, we have been met with resistance. Again, should our customer desire GoDaddy’s assistance with this matter, we will need to connect with them via phone. They may reach our office at [redacted] to coordinate a convenient time for them to speak with us and perform the necessary troubleshooting steps. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. We have tested our various purchase paths and find each step clearly marked with the registration length requirements. As a result, the purpose of this complaint is unclear. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Greetings. In response to the supposed resolution submitted by godaddy.com, I would like to say that I am not in acceptance of it. I was never informed that I would have to pay $70.00 on top of the cost for the domain. I was led to believe that I would be paying about $13.00 per year for my website. For example, below is an advertisement straight off of the godaddy websit. The hosting is not free and that is what was NOT disclosed to me last year when I joined. False advertising and intentionally misleading the public is wrong. Now I have paid the yearly fee for my domain, as I thought I would have to, but NOW I have to keep paying for the website builder because it includes the "hosting"...and I was never informed I would have to do that to keep my website accessible by others. I have already paid the domain fee as I was told I would have to do every year. I no longer need the website builder as my site is made. I was led to believe all I would need to pay for every year is the domain for my site to remain functional. The original agreement made with me by godaddy.com has not been honored. I am being charged fees that were never disclosed. Regards,[redacted]
It is annoying and a mockery that the person who answered on behalf of godaddy pretends just like his company to accept developments and designs garbage without revision, without corrections, without quality control, invade accounts that are not where they make purchases, say they honor The agreements and put useless certificates outside the account where the purchase was made, a total deception.Six months after the purchase, they neither deliver the designs for which they were paid nor the certificates nor do the money back, nothing at all, a robbery with all the letters.It is clear that they will not deliver, they will not return the payment nor deliver the certificates and wait until the time of purchase expires for yet more washing hands and get rid of an uncomfortable customer that only demanded from the beginning was fulfilled.For this situation I ask your help to cancel the contract and return the money because they do not meet and do not honor the agreement, they are a fraud.Perhaps with this they become the offended and do not want to give back the money, nor deliver for what they are paid nor the certificates that they offered which would not surprise me.I really hope they help me and do not let these thugs get away with it.Best regards.
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On April 18, 2016, our customer purchased an Office 365 plan and email marketing for a 2-year term. The customer also purchased a domain transfer for 5 years. On May 20, 2016, our customer cancelled the domain transfer and called GoDaddy’s customer care to request a refund for the active Office 365 and email marketing plans. Our customer was correctly informed by GoDaddy’s staff that the products were outside of our refund policy. On June 2, 2016, our customer contacted GoDaddy’ customer care and spoke to a with a customer care supervisor, who processed all applicable refunds to the customer. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was correctly informed by our customer care team that the Office 365 and email marketing products in question are non-refundable, per GoDaddy’s Refund Policy. Our customer may find the following article helpful for future purchases: Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Cancel Product- https://www.godaddy.com/help/cancel-products-in-my-godaddy-account-7468 Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, the domain name automatically renewed in accordance with our customer’s preferences. As time cannot be removed from domain names we are unable to meet our customer’s request.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 9, 2015 the hosting plan in question within the complainant's account expired. Per the complainant’s account preferences, GoDaddy was instructed to not automatically renew the Linux Economy shared hosting account in question and did so in a Good Faith effort to honor its agreements with the complainant. Account management is a customer responsibility.GoDaddy sent renewal notices prior to the expiration date on:• March 10, 2015• March 25, 2015GoDaddy also sent notices on and after the expiration date on:• April 9, 2015• April 19, 2015On the day the hosting expired, in this case April 9, 2015, the complainant’s agreed and purchased term of hosting ended. After the complainant's agreed and purchased term of hosting ended GoDaddy provided 10 days of live site service without receiving payment from the complainant. When this 10 day period ended, the site was suspended for nonpayment, at which time, GoDaddy will hold the data for an additional 10 days before the data is deleted. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a one-time exception, we have extended the complainant’s hosting account by one month at no charge to them. The complainant will need to download their files from the hosting account prior to its new expiration date of May 9, 2015.EDUCATION:The complainant should be able to recover their content via GoDaddy’s Hosting Control Panel, or via use of a third party FTP (file-transfer protocol) client and the hosting account’s IP address.The following articles from our help center may be useful to the complainant in accessing their content on their shared hosting account:Backing up Your Shared Hosting Accounthttps://support.godaddy.com/help/article/8480/backing-up-your-shared-host...⇄ can I download my shared hosting backups?https://support.godaddy.com/help/article/3382/where-can-i-download-my-sh...⇄ to Your Hosting Account with FileZilla (FTP)https://support.godaddy.com/help/article/104/connecting-to-your-hosting-acc...⇄ Your Hosting Account’s IP Addresshttps://support.godaddy.com/help/article/5232/finding-your-hosting-accoun...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: [redacted]On April 19, 2014 the complainant purchased the Website Builder in question for a one year term. This was for the service period ending April 19, 2015. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.GoDaddy sent a renewal notice prior to the expiration date on April 9, 2015.GoDaddy also sent notices on and after the expiration date on:• April 19, 2015• April 29, 2015• May 9, 2015On the day the Website Builder expired, in this case April 19, 2015, the complainant’s agreed and purchased term of hosting ended. After the complainant's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment from the complainant. When this 10 day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional 10 days before the site content was deleted. In total GoDaddy provided 20 days of service without payment prior to cancellation.The complainant is under no obligation to pay a restore fee to recover their website, provided they have their own independent backups of their content. Website restores are not a product that GoDaddy regularly offers, but rather a service that GoDaddy may provide in rare occasions when a customer does not have their own content independently backed up. Account management, including data backups, are a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If the complainant purchases a new Website Builder plan, our office will waive the restore fee as a one-time exception. The complainant can contact GoDaddy’s 24/7 Customer Care Center directly to purchase the new Website Builder plan, and request their restore.EDUCATION:The following GoDaddy Support article will be helpful in the future to the customer regarding managing product renewals.Managing Renewals for Products and Services:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. The service renewal took place January 26, 2016. Our customer did not contact our support teams until March 25, 2016. GoDaddy is unable to refund the credit back to a credit card as the refund request is outside of our policy. The In-Store Credit was provided as a goodwill gesture. If the customer needs assistance accessing their GoDaddy account we have our 24/7 Customer Consultation and Care team available to assist by phone at 480-505-8877. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Mandy O'Connor Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]. Our customers must accept these agreements upon opening an account and making a...
purchase with GoDaddy.We stand by our response to our customer's previous Revdex.com complaint (#[redacted] regarding billing in their customer account. They have not contacted GoDaddy’s Customer Care regarding any billing concerns since June 2017. Our customer has two separate hosting accounts. A Windows hosting account was provided as a goodwill gesture by this office in June 2017 for a hosting restore. However, our customer instead renewed a separate Linux hosting plan, previously purchased during an interaction with our Customer Care team on June 19, 2017. Our office updated the operating system on this hosting account to Windows on June 20, 2017, to allow our customer’s hosting restore to complete.The renewal notices our customer has received have been for the hosting plan that has not been utilized.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a final courtesy to our customer, we have refunded the most recent renewal of the active hosting account. If they do not wish for the inactive hosting to renew, they can cancel it directly from their account using these steps: [redacted]If our customer has other billing questions, we recommend they contact our Customer Care team, available 24/7 at [redacted]. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 5, 2017 our customer purchased GoDaddy’s Search Engine Visibility for a one...
year term via the GoDaddy website. Search Engine Visibility is an Internet-based search engine optimization and submission tool that assists users with optimizing their website. Our customer cancelled their Search Engine Visibility plan on January 30, 2018. Our customer did not contact our 24/7 Customer Care teams regarding their Search Engine Visibility plan until February 22, 2018, when they called to request a refund. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.In accordance with our publicly located Refund Policy, which can be found at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963, our customer's Search Engine Visibility plan is not eligible for refund.While we would hate to lose our customer’s business, if they wish to transfer their domains to another provider, there would be no charges incurred from GoDaddy, only from their new registrar. The steps at the following URL may provide some useful information if our customer is trying to transfer away: https://www.godaddy.com/help/transfer-domain-to-another-registrar-3560 Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Regardless of everything included in your response Go daddy appears to have a pattern of complaints that are not even visible on Revdex.com and deserves not even the $11 for the webbuilder (once again web builder) they shut my company website off for. And had they read my desired outcome I've already decided my outcome which is to just get my domain out of your hands. You shut my company website down a week after payment t was declined. And you DID NOT email at all.....
My position is when your system jet lagged that is the cost of you doing business. I renewed my name once not twice. I paid 32 dollars twice and back charge one. Therefore they still have one year renewal. They ran ads on my name for several days and made a profit that I did not share in and they still want me to pay them. They took the ads off when I filed this complaint. It is well known Go Daddy makes money from ads not domain names. It took several supervisors and days to find the second charge. The system did not put the charge where it was supposed to be. It is a possibility due to many system problems that are known, Go Daddy hid the charge so supervisors and front line people would not refund or give credit. Most people would not have been as persistent as I was. I smelled a rat. They have recorded their name as the owner of my domain [redacted] and [redacted] at my expense. I was told my name was very valuable. Go Daddy did not lose a dime but gain monies. They never admit their pay system is ever at fault for obvious reasons. I did not sign a contract to that. I charged one time. No confirmation page. Open new tab checked email. No receipt. Came back to original page. Left the room for a few min. Returned and hit button again and received confirmation immediately. Their system jet lagged and released both orders at the same time with the time stamp of original capture. Go Daddy polices cannot overrule the law that gives a customer the right to reverse duplicate charges. They should fix their system. They can steal a lot of high traffic domains this way. See reviews. I demand the return of my names. I will move my business at the end of my hosting renewal term at the end of this month. GoDaddy Reviews - [redacted] [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I was notified to be given nine extra days I must of misread the 3 extra months I would appreciate the extension and would gladly accept thank you.
Regards,
[redacted]
Thank you for the opportunity to address the complainants concerns.Upon conducting business with [redacted], the complainant acknowledged and accepted agreements, found at [redacted].In early 2017, the Federal Communications Commission (FCC) announced the...
release of the 833 area code. A release date of June 5, 2017 had been provided however, that date was later changed to June 3, 2017. The FCC chose to allow businesses and consumers the opportunity to reserve and preorder 833 phone numbers on a (limited) first come, first serve bases for two weeks before the 833 phone numbers become broadly available with no reservation limits. During that two-week period, reservation requests could only be submitted by authorized toll free service providers known as RespOrgs (Responsible Organizations). There are a limited number of RespOrgs in North America and not all offered 833 number preorder registration requests. Following the official release date, the FCC and Somos (the SMS/800 Toll-Free Number Registry) limited the number of 833 numbers registered per day. After that window, the limit was lifted.RESOLUTION:[redacted] upheld its agreements with the complainant in good faith and honored its terms of service.While we understand the complainant’s disappointment, [redacted] played no part in the change of release date and acted in accordance with the process as set out by the FCC and Somos. We appreciate the complainant’s candid feedback about service levels and will ensure their concerns are fully reviewed by the proper customer care managers in an effort to identify improvement opportunities. [redacted] strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 9, 2016, our customer purchased a membership to GoDaddy’s Discount Domain...
Club. This is a membership-based program that provides substantial discounts for domain name registrations and renewals. On May 9, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the Discount Domain Club service in question and did so in a good faith effort to honor its agreements with our customer.On April 29, 2017, GoDaddy proactively informed our customer the expiring service would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.On May 12, 2017, our customer renewed a domain registration via online transaction and received the appropriate Discount Domain Club pricing. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted our Customer Care team on May 14, 2017. They were properly informed the Discount Domain Club renewal transaction was non-refundable, per GoDaddy’s Refund Policy, publicly available at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
GoDaddy confirmed exactly the basis of my complaint; however, omitted the pivotal fact that when I called them 04/18/2015 to request a refund for the automatically billed fee for the Website Builder product, I also instructed the female representative to CLOSE my account since I discontinued the buisiness. I was never advised as to the form required to close-out the account Until April 2016. GoDaddy's record of my call 04/18/2015 surely must contain my direction to close the account at that time. If I was closing the Website Builder product 04/18/2015, there would have been no need for the remaining products... the buisiness was no longer in existence. I continue to ask your assistance to hold GoDaddy accountable for refunding the $30.34 balance due. Thank you kindly.
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. GoDaddy upheld its agreements with our customer and provided refunds where applicable per our Refund Policy. We will share our customer’s feedback with the appropriate departments regarding their experience. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO- GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 21, 2015 and January 21, 2016; respectively, per our customer's account preferences, GoDaddy was instructed to automatically renew a domain and did so in a good faith effort to honor its agreements with the customer. Email reminders regarding the renewal of the domain was sent at the following increments prior to the transactions: 90 days, 60 days, 30 days, 15 days and 5 days. These notices stated the domain would be automatically renewed upon its annual expiration unless action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. GoDaddy does not arbitrarily change the automatic renewal setting on the customer's behalf; account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed the latest renewal transaction was beyond the time period to receive the desired refund. GoDaddy is unable to receive a refund from the registry and refund our customer in turn. The automatic renewal preference associated with the domain in question has been disabled. We encourage our customer to review and manage their account settings to avoid unwanted renewals.Our customer may also find the following articles helpful:Turn Off Auto Renew-[redacted]Refund Policy-[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. Our office has since connected with our customer and assisted with accessing their GoDaddy account. Again, at no time did GoDaddy hinder or prevent our customer from accessing their account and managing the products within; account management is a customer responsibility. Our customer’s Website Builder service expired June 21, 2017 and will require renewal to avoid cancellation due to non-payment. GoDaddy’s Customer Care team is available should our customer require assistance with renewing a service, or any other aspect of their account.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Despite multiple attempts by our office to connect with our customer to properly troubleshoot any technical problems that may exist, we have been met with resistance. Again, should our customer desire GoDaddy’s assistance with this matter, we will need to connect with them via phone. They may reach our office at [redacted] to coordinate a convenient time for them to speak with us and perform the necessary troubleshooting steps. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. We have tested our various purchase paths and find each step clearly marked with the registration length requirements. As a result, the purpose of this complaint is unclear. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Greetings. In response to the supposed resolution submitted by godaddy.com, I would like to say that I am not in acceptance of it. I was never informed that I would have to pay $70.00 on top of the cost for the domain. I was led to believe that I would be paying about $13.00 per year for my website. For example, below is an advertisement straight off of the godaddy websit. The hosting is not free and that is what was NOT disclosed to me last year when I joined. False advertising and intentionally misleading the public is wrong. Now I have paid the yearly fee for my domain, as I thought I would have to, but NOW I have to keep paying for the website builder because it includes the "hosting"...and I was never informed I would have to do that to keep my website accessible by others. I have already paid the domain fee as I was told I would have to do every year. I no longer need the website builder as my site is made. I was led to believe all I would need to pay for every year is the domain for my site to remain functional. The original agreement made with me by godaddy.com has not been honored. I am being charged fees that were never disclosed. Regards,[redacted]
It is annoying and a mockery that the person who answered on behalf of godaddy pretends just like his company to accept developments and designs garbage without revision, without corrections, without quality control, invade accounts that are not where they make purchases, say they honor The agreements and put useless certificates outside the account where the purchase was made, a total deception.Six months after the purchase, they neither deliver the designs for which they were paid nor the certificates nor do the money back, nothing at all, a robbery with all the letters.It is clear that they will not deliver, they will not return the payment nor deliver the certificates and wait until the time of purchase expires for yet more washing hands and get rid of an uncomfortable customer that only demanded from the beginning was fulfilled.For this situation I ask your help to cancel the contract and return the money because they do not meet and do not honor the agreement, they are a fraud.Perhaps with this they become the offended and do not want to give back the money, nor deliver for what they are paid nor the certificates that they offered which would not surprise me.I really hope they help me and do not let these thugs get away with it.Best regards.
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On April 18, 2016, our customer purchased an Office 365 plan and email marketing for a 2-year term. The customer also purchased a domain transfer for 5 years. On May 20, 2016, our customer cancelled the domain transfer and called GoDaddy’s customer care to request a refund for the active Office 365 and email marketing plans. Our customer was correctly informed by GoDaddy’s staff that the products were outside of our refund policy. On June 2, 2016, our customer contacted GoDaddy’ customer care and spoke to a with a customer care supervisor, who processed all applicable refunds to the customer. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was correctly informed by our customer care team that the Office 365 and email marketing products in question are non-refundable, per GoDaddy’s Refund Policy. Our customer may find the following article helpful for future purchases: Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Cancel Product- https://www.godaddy.com/help/cancel-products-in-my-godaddy-account-7468 Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, the domain name automatically renewed in accordance with our customer’s preferences. As time cannot be removed from domain names we are unable to meet our customer’s request.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 9, 2015 the hosting plan in question within the complainant's account expired. Per the complainant’s account preferences, GoDaddy was instructed to not automatically renew the Linux Economy shared hosting account in question and did so in a Good Faith effort to honor its agreements with the complainant. Account management is a customer responsibility.GoDaddy sent renewal notices prior to the expiration date on:• March 10, 2015• March 25, 2015GoDaddy also sent notices on and after the expiration date on:• April 9, 2015• April 19, 2015On the day the hosting expired, in this case April 9, 2015, the complainant’s agreed and purchased term of hosting ended. After the complainant's agreed and purchased term of hosting ended GoDaddy provided 10 days of live site service without receiving payment from the complainant. When this 10 day period ended, the site was suspended for nonpayment, at which time, GoDaddy will hold the data for an additional 10 days before the data is deleted. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a one-time exception, we have extended the complainant’s hosting account by one month at no charge to them. The complainant will need to download their files from the hosting account prior to its new expiration date of May 9, 2015.EDUCATION:The complainant should be able to recover their content via GoDaddy’s Hosting Control Panel, or via use of a third party FTP (file-transfer protocol) client and the hosting account’s IP address.The following articles from our help center may be useful to the complainant in accessing their content on their shared hosting account:Backing up Your Shared Hosting Accounthttps://support.godaddy.com/help/article/8480/backing-up-your-shared-host...⇄ can I download my shared hosting backups?https://support.godaddy.com/help/article/3382/where-can-i-download-my-sh...⇄ to Your Hosting Account with FileZilla (FTP)https://support.godaddy.com/help/article/104/connecting-to-your-hosting-acc...⇄ Your Hosting Account’s IP Addresshttps://support.godaddy.com/help/article/5232/finding-your-hosting-accoun...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: [redacted]On April 19, 2014 the complainant purchased the Website Builder in question for a one year term. This was for the service period ending April 19, 2015. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.GoDaddy sent a renewal notice prior to the expiration date on April 9, 2015.GoDaddy also sent notices on and after the expiration date on:• April 19, 2015• April 29, 2015• May 9, 2015On the day the Website Builder expired, in this case April 19, 2015, the complainant’s agreed and purchased term of hosting ended. After the complainant's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment from the complainant. When this 10 day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional 10 days before the site content was deleted. In total GoDaddy provided 20 days of service without payment prior to cancellation.The complainant is under no obligation to pay a restore fee to recover their website, provided they have their own independent backups of their content. Website restores are not a product that GoDaddy regularly offers, but rather a service that GoDaddy may provide in rare occasions when a customer does not have their own content independently backed up. Account management, including data backups, are a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If the complainant purchases a new Website Builder plan, our office will waive the restore fee as a one-time exception. The complainant can contact GoDaddy’s 24/7 Customer Care Center directly to purchase the new Website Builder plan, and request their restore.EDUCATION:The following GoDaddy Support article will be helpful in the future to the customer regarding managing product renewals.Managing Renewals for Products and Services:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. The service renewal took place January 26, 2016. Our customer did not contact our support teams until March 25, 2016. GoDaddy is unable to refund the credit back to a credit card as the refund request is outside of our policy. The In-Store Credit was provided as a goodwill gesture. If the customer needs assistance accessing their GoDaddy account we have our 24/7 Customer Consultation and Care team available to assist by phone at 480-505-8877. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Mandy O'Connor Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]. Our customers must accept these agreements upon opening an account and making a...
purchase with GoDaddy.We stand by our response to our customer's previous Revdex.com complaint (#[redacted] regarding billing in their customer account. They have not contacted GoDaddy’s Customer Care regarding any billing concerns since June 2017. Our customer has two separate hosting accounts. A Windows hosting account was provided as a goodwill gesture by this office in June 2017 for a hosting restore. However, our customer instead renewed a separate Linux hosting plan, previously purchased during an interaction with our Customer Care team on June 19, 2017. Our office updated the operating system on this hosting account to Windows on June 20, 2017, to allow our customer’s hosting restore to complete.The renewal notices our customer has received have been for the hosting plan that has not been utilized.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a final courtesy to our customer, we have refunded the most recent renewal of the active hosting account. If they do not wish for the inactive hosting to renew, they can cancel it directly from their account using these steps: [redacted]If our customer has other billing questions, we recommend they contact our Customer Care team, available 24/7 at [redacted]. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 5, 2017 our customer purchased GoDaddy’s Search Engine Visibility for a one...
year term via the GoDaddy website. Search Engine Visibility is an Internet-based search engine optimization and submission tool that assists users with optimizing their website. Our customer cancelled their Search Engine Visibility plan on January 30, 2018. Our customer did not contact our 24/7 Customer Care teams regarding their Search Engine Visibility plan until February 22, 2018, when they called to request a refund. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.In accordance with our publicly located Refund Policy, which can be found at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963, our customer's Search Engine Visibility plan is not eligible for refund.While we would hate to lose our customer’s business, if they wish to transfer their domains to another provider, there would be no charges incurred from GoDaddy, only from their new registrar. The steps at the following URL may provide some useful information if our customer is trying to transfer away: https://www.godaddy.com/help/transfer-domain-to-another-registrar-3560 Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy