Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• SSL Subscriber AgreementThe latest version of these agreements can be found at: ***
On October 17, the complainant purchased a Standard SSL certificate for a one year term. This was for the service period ending October 17, 2015.On May 20, 2015, the complainant accessed their customer account and canceled the SSL Certificate from within the 'Payments & Renewing Items' section, which canceled the ability to renew the service in question at the end of its termA SSL certificate is not completely canceled or removed until it is revokedAs the complainant did not revoke the SSL certificate, the service remained active.SSL certificates are issued in yearly incremental service periods. Per GoDaddy’s refund policy, after days of purchase, remaining years on a revoked SSL certificate may be refunded to In-Store Credit. As the complainant purchased the SSL certificate for a one year term, the SSL certificate would be non-refundable.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The certificate in question is active and functioning as intended. Due to the cancellation of the renewal ability the complainant would have to purchase a new SSL certificate at the end of the purchased term if they intended to continue to use GoDaddy’s SSL products.The complainant can access, manage, and download their SSL certificate directly via ***If the complainant wishes to utilize the SSL certificate with another hosting provider, they may be able to rekey the certificate in question.EDUCATION:The following help center articles may be useful to the complainant for future reference:Rekey Certificate:***Working with SSL Certificates:***Refund Policy:***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy***
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customerTo reiterate, when our customer contacted our support teams on June 18, 2015, they were properly offered a refund for the unused time remaining on the hosting plan once that plan had been canceled. The refund would be provided as In-Store Credit, available for future GoDaddy purchases. Our customer declined the refund and chose not to cancel the service.Account management is a customer responsibility. Due to non-action within their account to either cancel the service or manage their product renewal preferences, the hosting plan automatically renewed upon expiration per our customer’s account preferences. On November 30, the hosting plan was canceled and a full refund was subsequently submitted to the associated payment method for the latest renewal transactionThere are no further refunds applicable within our customer’s accountThank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - [email protected] RdSuite 226Scottsdale, AZ
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 27, our customer purchased a domain name registration for a
5-year term, a Website Builder plan and an email plan, each for a 1-year term, via online transactionWebsite Builder is a proprietary, do-it-yourself, template based product to construct a website.A member of our Customer Development Team called our customer on July 29, by phone to offer any account assistance that may have been requiredContrary to our customer’s understanding, our customer did not state they desired to discontinue their services and they terminated the interaction prior to any actions being taken.On December 27, 2016; per our customer’s account preferences, GoDaddy was instructed to automatically renew the Website Builder and email plans, each for another 1-year termA renewal notice was sent to our customer prior to the renewal transaction on December 17, to inform the expiring items would be renewed in accordance with the account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been properly advised the products in question are no longer eligible for refundThe products remain active within our customer’s accountFurthermore, our customer’s website remains active and visibleWe encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following
The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:
• Universal Terms of Service
• Domain Name Registration Agreement
• Workspace Service Agreement
The latest version of these agreements can be found at: ***
Per the complainant's account preferences, GoDaddy was instructed to not automatically renew the customer's domain and did so in a Good Faith effort to honor its agreements with the customerWhen the domain canceled from the account the associated free email service also cancelledAccount management is a customer responsibility
Additionally, GoDaddy sent multiple notifications to the complainant pre- and post-expiration and provided them with a day grace period to take action to renew the domain after it expiredTimely renewal would have prevented the loss of the free email plan
RESOLUTION:
GoDaddy acted in good faith, upheld its agreements with the complainant and honored its terms of service
We have attempted to reach the complainant directly to discuss their concernsAs a goodwill exception we provided the complainant with a personal email plan and calendar for one year free of charge (value $59.86)It will be the complainant’s responsibility to pay for the renewal of the service if they wish to keep it in the futureThey will also need to recreate the previous email address within days of the cancellation date, October 8, in order for the email history to be restoredOur 24/Customer Care team can also assist with this by either phone or by chat through ***
EDUCATION:
The complainant might find the following GoDaddy articles helpful
Creating Email Addresses in the Workspace Control Center
***
Choose the Best Email Plan for Your Needs
***
What happens after domain names expire?
***
Thank you again for the opportunity to address and bring clarity to the concerns provided by the complainant
Kindest Regards,
*** *** ***
Office of the CEO - GoDaddy
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 14, our Digital Crimes Unit notified the complainant of malicious content displayed on their website hosted with GoDaddy. Given the serious nature of the matter, the complainant was provided a 24-hour time frame to remove the material or GoDaddy would take additional action to minimize negative impact to the internet communityThese actions could include the suspension of the associated domain name until the complainant resolved the issue The complainant was provided several recommendations to resolve the matter, such as performing a spyware/virus check on any machines used to access their hosting account, updating all themes, plugins, and web applications to their latest versions, and updating all account passwords As no action was taken and as the malicious content still existed on the website, the domain in question was suspended on October 15, 2015. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account security, including all products and services within, is a customer responsibility. GoDaddy takes any abuse of its services very serious and will take action if a website/domain name utilizing our services is identified as hosting any abusive content (knowingly or not), such as distributing malware, hosing phishing sites, or sending Spam.As the malicious content was removed, our Digital Crimes Unit reactivated the domain name in question on October 19, GoDaddy will not provide compensation due to losses the complainant may have incurred as again, account management, including security, is a customer responsibility.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Education:The complainant may find the following article helpful:Identifying, Removing, and Preventing Malware on Your Hosting Server-https://www.godaddy.com/help/identifying-removing-and-preventing-malware-...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Gary H***Office of the CEO - [email protected]*** ** *** *** *** ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following terms and agreements upon conducting
business with GoDaddy:* Universal Terms of Service Agreement* Microsoft Office Terms of UseThe latest version of these agreements can be found at: ***On May 2, 2014, our customer purchased a Business Essentials email plan via an online transaction for a 12-month term This is for the period ending May 2, 2015.On April 27, 2015, our customer manually renewed this service via an online transaction for another 1-month period This is for the period ending June 2, 2015.On June 2, the customer's email plan expired Per their account preferences, GoDaddy was instructed to automatically renew the service and attempted to do so in a good faith effort to honor its agreements with the customer; however, the payment method was declinedGoDaddy notified the customer via email of the failed attempt to renew their service and informed them the service was at risk of being canceled unless additional action was takenAccount management is a customer responsibility.On June 3, 2015, GoDaddy attempted to connect with the customer via phone to discuss the expired service and was only able to leave an automated voice message On June 12, 2015, GoDaddy again attempted to renew the service per the account preferences and the payment was declinedAnother email notice was sent to the customer to inform them of the failed renewal attempt The service was subsequently suspended as means of notification.On June 22, 2015, a third and final attempt to renew the service was attempted and the payment was declined GoDaddy canceled the service and sent an email notification.GoDaddy provided ten days of service without receiving payment from the customerGoDaddy then provided an additional ten days of service in a suspended status In total, GoDaddy provided days of service without payment. The receipt to which our customer is referencing is for an entirely different email accountThis was explained to our customer on June 22, by one of our support agents and also by a billing team supervisorOur support staff explained to our customer that they could simply repurchase the service and attempt to restore any emails that may have been lostHowever, our customer declined.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored our terms of serviceOur customer may purchase a new email plan at their leisureIf they would like to attempt to restore the email from the previous plan, they will need to work with our Customer Care team at *** ***The ability to restore emails on a canceled account is not guaranteed and is time-sensitive Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***
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GoDaddy is not telling the truth in that I did purchase the package with the aid of one of their support reps and I have the call records to prove itI was not advised of any cancellation or refund policy at the timeFurthermore I made several attempts to resolve this issue with GoDaddy via email, phone and fax which I have records of all
Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant It appears the complainant may work for a GoDaddy customer, and may have received a call from
GoDaddy’s Customer Development Team regarding the customer’s account.If our customer does not wish to receive outbound calls from our customer care team, they can contact our customer care center at any time and request to be placed on GoDaddy’s Do Not Call list Additionally, we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Sir,I went back to details on the website hosting section and it clearly indicates that it's unlimited with the Word "unmetered".(Unmetered storage on the website)I really dont want to argue with people WHO likes to solve the problems with playing wordsThis may be legal but it's not ethicalThey wrote "Our Web Hosting plans are designed to host most personal, small business and organization websitesWe don't limit the amount of storage and bandwidth your site can use as long as it complies with our Hosting AgreementShould your website bandwidth or storage usage present a risk to the stability, performance or uptime of our servers, we will notify you via email and you may be required to upgrade to a Virtual Private Server or Dedicated (Private) Server, or we may restrict the resources your website is usingIt’s very rare that a website violates our Hosting Agreement and is typically only seen in sites that use hosting for file sharing or storage."but as I had the experience that there is a hosting meter or limit which is done with inodes. I wasnt able to use my hosting because of this problem thats why I stopped working with this companyI had only one ecommerce script for trial with only samples files and images but they said I am over the limits so my account is on hold.They explain it in their secret support desk files where they clearly shows with a table that "unmetered hosting" is actually metered and unlimited is limited.https://ca.godaddy.com/help/resource-limits-They must Show this info in their advertisments and offer and sales pages where people can take action before their final decisionBest regards***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 29, 2017, our customer purchased a hosting plan for a 2-year term via
online transaction. With the purchase of select hosting plans, GoDaddy provides one, Office email service for a 1-year term at no costPrior to completing the transaction, it appears our customer may have inadvertently removed the email plan from their shopping cartContrary to our customer’s understanding, GoDaddy did not remove the service from our customer’s order prior to their processing the transaction. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has made multiple attempts to connect with our customer to discuss their concerns and have been unsuccessfulWe require speaking with our customer prior to any possible goodwill gestures offeredOur customer may reach us directly at [email protected]. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Customers who are unable to remember their GoDaddy account login information can reset
their password via the email address they associate with their accountWe have a process for cases where the designated email address is no longer accessibleThis process requires account holders to email their request to have their email address updated to GoDaddy along with proof of their identityOur customer was advised of this process and on December 26, 2017, they submitted a request to have the email address associated with their account updatedRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy takes account security very seriouslyWe are working with our customer in an effort to help them regain access to their account without compromising the security policies we have in place to protect them against unauthorized accessOnce we receive the information requested in our most recent communication to them, we can move forward with their request to gain access to the account.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerOur customer previously had a Windows Web shared hosting account with GoDaddy.On February 25, 2016, our customer’s hosting account expired. Per their account preferences, GoDaddy was instructed to not automatically renew the hosting in question upon expiration and did not do so in a good faith effort to honor its agreements with the customerAccount management is a customer responsibility.GoDaddy sent renewal notices prior to and after the expiration date informing the customer their expired item(s) were at risk of being canceled unless additional action was taken. After our customer's agreed and purchased term ended, GoDaddy provided days of live site service without receiving paymentWhen this 10-day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional days before the site content was deleted. GoDaddy provided total days of service without payment prior to cancellation.Hosting restores are not a product that GoDaddy regularly offers, but rather a service that GoDaddy may provide in rare occasions when a customer does not have their own content independently backed upTo restore a customer’s individual website, our administrators must perform data recovery work to see if the deleted content can be restored.Our hosting administrators have located a backup of our customer’s files, however the website restore process is costly in both time and manual effort. To cover these costs, GoDaddy normally charges a nominal fee of $150. As a one-time courtesy, we will reduce this fee to $75. Our customer will also need to contact our customer care center at ###-###-#### to purchase and set up a new hosting account to restore the files to.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On February 15, 2016, our customer registered a domain name for a one year term via online transaction. Our customer’s transaction was flagged for review by our Verification Office, and an email was sent to the email address on file requesting verification of the transaction with proper, legible credentialsOur goal is to reasonably ensure that the owner of the payment method has authorized the transaction(s). GoDaddy takes customer security and our commitment to preventing fraud very seriously RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As the appropriate information requested by our Verification Office was not received in a timely manner, the account in question was administratively locked on February 28, 2016. Additionally, the transaction has been refunded in full to the original payment method, and the domain name registration removed from the account.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the
additional concerns presented by the complainantWe stand by our previous responseWe have provided a full refund for the Get Found service back to
the original payment method per the complainant’s requestShould the complainant require assistance with any further product
concerns, they can contact GoDaddy’s Hour Customer Care Center at (480)
505-8877.Thank you again for the opportunity to address and bring clarity to the
concerns presented by the complainant.Best regards,Melanie *** K***Office of the CEO - [email protected] RdSuite 226Scottsdale, AZ
The person who called left no message at 2:PM Eastern Time on August 9, Only after receiving the Revdex.com complaint did I realize the number which called and hadn't left a message may be GoDaddySo I called the numberI was told the person I spoke with indicated he could take information but that a specific person was handling the caseI gave the person I spoke with the informationHe indicated the person I spoke with was not at his desk but would be back later that day and would call me backI made my call at 5:10PM.To date the individual has not made any further attempts to reach me after I tried to reach him. Go Daddy did send an email indicating the problem was resoledThis is not accurate and the problem remains the same as it wasEfforts to reach out to support only result in GoDaddy giving standard recommendations which are not appropriate to the issues being experiencedAgain, they are saying the issue is resolved and it simply is not
DoDaddy's response is attempting to complicate a matter that is elegant and simple. Here in their response they point to "weak passwords or actions by the user" as opposed to the system GoDaddys is providingIn their response they avoid the actual complaint and then state that GoDaddy has numerous firewalls and security measures - yet as per my original complaint the Customer Service Rep - of which the entire phone call was recorded - states entirely the otherwise that there is NO security and that customers must pay to have ANY security. My complaint is still valid and has not been addressed at all by the response by GoDaddy. Again, they are calling customers giving statements that their web services are completely unsafe and freely open to attack and hacking by anyone who decides to approach the servers that GoDaddy usesSECOND: GoDaddy DOES NOT OWN the servers and in fact SHARES the servers with others yet falsely advertise that THEY HOST, when THEY DO NOT HOST - they purchase space on a shared server, meaning that they rent space and yet advertise nothing to this effect. I would like GoDaddy to explain why their customer service reps are lying to customers in an attempt to use scare tactics to make them purchase a product they feel if they do not have, they will lose their website and be fully liable - and when asked if they have security they tell LIES and inform customers THEY HAVE NONE.They placed on my account months courtesy security which is inadequateThe anticipated length of my service is an additional months which I would think should be covered. Again in summary:They have not addressed the statements made by their repsThey have not addressed the claim they host web sites when in fact they pay other companies to host on their behalf
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx When a domain name is registered, the Internet Corporation of Assigned Names and Numbers (ICANN) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation and expiration dates in a public WHOIS databaseGoDaddy offers private registration services as an aservice for select domain names via an affiliate company, Domains by ProxyThis service masks the registration information required by ICANN but is not allowed during the domain transfer process between registrarsOur customer reached out to GoDaddy’s customer caret to request the privacy be removed from the domain in question in order to initiate a domain transferAs with all service providers, GoDaddy had unexpected technical issues when removing the privacy but worked quickly and vigorously to resolve them and minimize any impact to our customer RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a gesture of goodwill, we have refunded the renewal of the private registration, a total of $USD. Any registration time associated with the domain will transfer with it to another registrar, and as such, we are unable to refund the domain’s registration. As the privacy has been removed, our customer should also now be able to transfer the domain to another registrar.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.ey .On February 14, 2017, our customer purchased multiple domain registrations within
one of the multiple accounts they manage within our system Later the same day, purchases were completed in the amounts of $and by either the account holder or another authorized party within another GoDaddy account. On February 15, 2017, our customer contacted our billing teamIn accordance with our Refund Policy, our customer was provided a refund for the applicable services they canceled RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has reached out to our customer via phone to discuss their concerns Review of the accounts indicate our customer has been provided all applicable refundsGoDaddy discourages co-managing accounts and cannot be responsible for the business decisions made by our customers and other parties that may be authorized to act in their behalf when managing an account, a customer responsibilityGoDaddy stands by our Refund Policy and has provided the applicable refunds.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H*** Office of the CEO - GoDaddy
Dear GoDaddy, As per your own admittance, GoDaddy allows for alternate payment methods Those were on the account Upon speaking with the representative, she used the alternate payment to fulfill the paymentI did not have to give her a new credit card number For this reason, I don't think it is fair for you to charge me that fee. Thank you for your attention to this matter. -*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• SSL Subscriber AgreementThe latest version of these agreements can be found at: ***
On October 17, the complainant purchased a Standard SSL certificate for a one year term. This was for the service period ending October 17, 2015.On May 20, 2015, the complainant accessed their customer account and canceled the SSL Certificate from within the 'Payments & Renewing Items' section, which canceled the ability to renew the service in question at the end of its termA SSL certificate is not completely canceled or removed until it is revokedAs the complainant did not revoke the SSL certificate, the service remained active.SSL certificates are issued in yearly incremental service periods. Per GoDaddy’s refund policy, after days of purchase, remaining years on a revoked SSL certificate may be refunded to In-Store Credit. As the complainant purchased the SSL certificate for a one year term, the SSL certificate would be non-refundable.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The certificate in question is active and functioning as intended. Due to the cancellation of the renewal ability the complainant would have to purchase a new SSL certificate at the end of the purchased term if they intended to continue to use GoDaddy’s SSL products.The complainant can access, manage, and download their SSL certificate directly via ***If the complainant wishes to utilize the SSL certificate with another hosting provider, they may be able to rekey the certificate in question.EDUCATION:The following help center articles may be useful to the complainant for future reference:Rekey Certificate:***Working with SSL Certificates:***Refund Policy:***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy***
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customerTo reiterate, when our customer contacted our support teams on June 18, 2015, they were properly offered a refund for the unused time remaining on the hosting plan once that plan had been canceled. The refund would be provided as In-Store Credit, available for future GoDaddy purchases. Our customer declined the refund and chose not to cancel the service.Account management is a customer responsibility. Due to non-action within their account to either cancel the service or manage their product renewal preferences, the hosting plan automatically renewed upon expiration per our customer’s account preferences. On November 30, the hosting plan was canceled and a full refund was subsequently submitted to the associated payment method for the latest renewal transactionThere are no further refunds applicable within our customer’s accountThank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - [email protected] RdSuite 226Scottsdale, AZ
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 27, our customer purchased a domain name registration for a
5-year term, a Website Builder plan and an email plan, each for a 1-year term, via online transactionWebsite Builder is a proprietary, do-it-yourself, template based product to construct a website.A member of our Customer Development Team called our customer on July 29, by phone to offer any account assistance that may have been requiredContrary to our customer’s understanding, our customer did not state they desired to discontinue their services and they terminated the interaction prior to any actions being taken.On December 27, 2016; per our customer’s account preferences, GoDaddy was instructed to automatically renew the Website Builder and email plans, each for another 1-year termA renewal notice was sent to our customer prior to the renewal transaction on December 17, to inform the expiring items would be renewed in accordance with the account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been properly advised the products in question are no longer eligible for refundThe products remain active within our customer’s accountFurthermore, our customer’s website remains active and visibleWe encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following
The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:
• Universal Terms of Service
• Domain Name Registration Agreement
• Workspace Service Agreement
The latest version of these agreements can be found at: ***
Per the complainant's account preferences, GoDaddy was instructed to not automatically renew the customer's domain and did so in a Good Faith effort to honor its agreements with the customerWhen the domain canceled from the account the associated free email service also cancelledAccount management is a customer responsibility
Additionally, GoDaddy sent multiple notifications to the complainant pre- and post-expiration and provided them with a day grace period to take action to renew the domain after it expiredTimely renewal would have prevented the loss of the free email plan
RESOLUTION:
GoDaddy acted in good faith, upheld its agreements with the complainant and honored its terms of service
We have attempted to reach the complainant directly to discuss their concernsAs a goodwill exception we provided the complainant with a personal email plan and calendar for one year free of charge (value $59.86)It will be the complainant’s responsibility to pay for the renewal of the service if they wish to keep it in the futureThey will also need to recreate the previous email address within days of the cancellation date, October 8, in order for the email history to be restoredOur 24/Customer Care team can also assist with this by either phone or by chat through ***
EDUCATION:
The complainant might find the following GoDaddy articles helpful
Creating Email Addresses in the Workspace Control Center
***
Choose the Best Email Plan for Your Needs
***
What happens after domain names expire?
***
Thank you again for the opportunity to address and bring clarity to the concerns provided by the complainant
Kindest Regards,
*** *** ***
Office of the CEO - GoDaddy
***
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 14, our Digital Crimes Unit notified the complainant of malicious content displayed on their website hosted with GoDaddy. Given the serious nature of the matter, the complainant was provided a 24-hour time frame to remove the material or GoDaddy would take additional action to minimize negative impact to the internet communityThese actions could include the suspension of the associated domain name until the complainant resolved the issue The complainant was provided several recommendations to resolve the matter, such as performing a spyware/virus check on any machines used to access their hosting account, updating all themes, plugins, and web applications to their latest versions, and updating all account passwords As no action was taken and as the malicious content still existed on the website, the domain in question was suspended on October 15, 2015. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account security, including all products and services within, is a customer responsibility. GoDaddy takes any abuse of its services very serious and will take action if a website/domain name utilizing our services is identified as hosting any abusive content (knowingly or not), such as distributing malware, hosing phishing sites, or sending Spam.As the malicious content was removed, our Digital Crimes Unit reactivated the domain name in question on October 19, GoDaddy will not provide compensation due to losses the complainant may have incurred as again, account management, including security, is a customer responsibility.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Education:The complainant may find the following article helpful:Identifying, Removing, and Preventing Malware on Your Hosting Server-https://www.godaddy.com/help/identifying-removing-and-preventing-malware-...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Gary H***Office of the CEO - [email protected]*** ** *** *** *** ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following terms and agreements upon conducting
business with GoDaddy:* Universal Terms of Service Agreement* Microsoft Office Terms of UseThe latest version of these agreements can be found at: ***On May 2, 2014, our customer purchased a Business Essentials email plan via an online transaction for a 12-month term This is for the period ending May 2, 2015.On April 27, 2015, our customer manually renewed this service via an online transaction for another 1-month period This is for the period ending June 2, 2015.On June 2, the customer's email plan expired Per their account preferences, GoDaddy was instructed to automatically renew the service and attempted to do so in a good faith effort to honor its agreements with the customer; however, the payment method was declinedGoDaddy notified the customer via email of the failed attempt to renew their service and informed them the service was at risk of being canceled unless additional action was takenAccount management is a customer responsibility.On June 3, 2015, GoDaddy attempted to connect with the customer via phone to discuss the expired service and was only able to leave an automated voice message On June 12, 2015, GoDaddy again attempted to renew the service per the account preferences and the payment was declinedAnother email notice was sent to the customer to inform them of the failed renewal attempt The service was subsequently suspended as means of notification.On June 22, 2015, a third and final attempt to renew the service was attempted and the payment was declined GoDaddy canceled the service and sent an email notification.GoDaddy provided ten days of service without receiving payment from the customerGoDaddy then provided an additional ten days of service in a suspended status In total, GoDaddy provided days of service without payment. The receipt to which our customer is referencing is for an entirely different email accountThis was explained to our customer on June 22, by one of our support agents and also by a billing team supervisorOur support staff explained to our customer that they could simply repurchase the service and attempt to restore any emails that may have been lostHowever, our customer declined.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored our terms of serviceOur customer may purchase a new email plan at their leisureIf they would like to attempt to restore the email from the previous plan, they will need to work with our Customer Care team at *** ***The ability to restore emails on a canceled account is not guaranteed and is time-sensitive Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***
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GoDaddy is not telling the truth in that I did purchase the package with the aid of one of their support reps and I have the call records to prove itI was not advised of any cancellation or refund policy at the timeFurthermore I made several attempts to resolve this issue with GoDaddy via email, phone and fax which I have records of all
Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant It appears the complainant may work for a GoDaddy customer, and may have received a call from
GoDaddy’s Customer Development Team regarding the customer’s account.If our customer does not wish to receive outbound calls from our customer care team, they can contact our customer care center at any time and request to be placed on GoDaddy’s Do Not Call list Additionally, we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Sir,I went back to details on the website hosting section and it clearly indicates that it's unlimited with the Word "unmetered".(Unmetered storage on the website)I really dont want to argue with people WHO likes to solve the problems with playing wordsThis may be legal but it's not ethicalThey wrote "Our Web Hosting plans are designed to host most personal, small business and organization websitesWe don't limit the amount of storage and bandwidth your site can use as long as it complies with our Hosting AgreementShould your website bandwidth or storage usage present a risk to the stability, performance or uptime of our servers, we will notify you via email and you may be required to upgrade to a Virtual Private Server or Dedicated (Private) Server, or we may restrict the resources your website is usingIt’s very rare that a website violates our Hosting Agreement and is typically only seen in sites that use hosting for file sharing or storage."but as I had the experience that there is a hosting meter or limit which is done with inodes. I wasnt able to use my hosting because of this problem thats why I stopped working with this companyI had only one ecommerce script for trial with only samples files and images but they said I am over the limits so my account is on hold.They explain it in their secret support desk files where they clearly shows with a table that "unmetered hosting" is actually metered and unlimited is limited.https://ca.godaddy.com/help/resource-limits-They must Show this info in their advertisments and offer and sales pages where people can take action before their final decisionBest regards***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 29, 2017, our customer purchased a hosting plan for a 2-year term via
online transaction. With the purchase of select hosting plans, GoDaddy provides one, Office email service for a 1-year term at no costPrior to completing the transaction, it appears our customer may have inadvertently removed the email plan from their shopping cartContrary to our customer’s understanding, GoDaddy did not remove the service from our customer’s order prior to their processing the transaction. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has made multiple attempts to connect with our customer to discuss their concerns and have been unsuccessfulWe require speaking with our customer prior to any possible goodwill gestures offeredOur customer may reach us directly at [email protected]. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Customers who are unable to remember their GoDaddy account login information can reset
their password via the email address they associate with their accountWe have a process for cases where the designated email address is no longer accessibleThis process requires account holders to email their request to have their email address updated to GoDaddy along with proof of their identityOur customer was advised of this process and on December 26, 2017, they submitted a request to have the email address associated with their account updatedRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy takes account security very seriouslyWe are working with our customer in an effort to help them regain access to their account without compromising the security policies we have in place to protect them against unauthorized accessOnce we receive the information requested in our most recent communication to them, we can move forward with their request to gain access to the account.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerOur customer previously had a Windows Web shared hosting account with GoDaddy.On February 25, 2016, our customer’s hosting account expired. Per their account preferences, GoDaddy was instructed to not automatically renew the hosting in question upon expiration and did not do so in a good faith effort to honor its agreements with the customerAccount management is a customer responsibility.GoDaddy sent renewal notices prior to and after the expiration date informing the customer their expired item(s) were at risk of being canceled unless additional action was taken. After our customer's agreed and purchased term ended, GoDaddy provided days of live site service without receiving paymentWhen this 10-day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional days before the site content was deleted. GoDaddy provided total days of service without payment prior to cancellation.Hosting restores are not a product that GoDaddy regularly offers, but rather a service that GoDaddy may provide in rare occasions when a customer does not have their own content independently backed upTo restore a customer’s individual website, our administrators must perform data recovery work to see if the deleted content can be restored.Our hosting administrators have located a backup of our customer’s files, however the website restore process is costly in both time and manual effort. To cover these costs, GoDaddy normally charges a nominal fee of $150. As a one-time courtesy, we will reduce this fee to $75. Our customer will also need to contact our customer care center at ###-###-#### to purchase and set up a new hosting account to restore the files to.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On February 15, 2016, our customer registered a domain name for a one year term via online transaction. Our customer’s transaction was flagged for review by our Verification Office, and an email was sent to the email address on file requesting verification of the transaction with proper, legible credentialsOur goal is to reasonably ensure that the owner of the payment method has authorized the transaction(s). GoDaddy takes customer security and our commitment to preventing fraud very seriously RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As the appropriate information requested by our Verification Office was not received in a timely manner, the account in question was administratively locked on February 28, 2016. Additionally, the transaction has been refunded in full to the original payment method, and the domain name registration removed from the account.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the
additional concerns presented by the complainantWe stand by our previous responseWe have provided a full refund for the Get Found service back to
the original payment method per the complainant’s requestShould the complainant require assistance with any further product
concerns, they can contact GoDaddy’s Hour Customer Care Center at (480)
505-8877.Thank you again for the opportunity to address and bring clarity to the
concerns presented by the complainant.Best regards,Melanie *** K***Office of the CEO - [email protected] RdSuite 226Scottsdale, AZ
The person who called left no message at 2:PM Eastern Time on August 9, Only after receiving the Revdex.com complaint did I realize the number which called and hadn't left a message may be GoDaddySo I called the numberI was told the person I spoke with indicated he could take information but that a specific person was handling the caseI gave the person I spoke with the informationHe indicated the person I spoke with was not at his desk but would be back later that day and would call me backI made my call at 5:10PM.To date the individual has not made any further attempts to reach me after I tried to reach him. Go Daddy did send an email indicating the problem was resoledThis is not accurate and the problem remains the same as it wasEfforts to reach out to support only result in GoDaddy giving standard recommendations which are not appropriate to the issues being experiencedAgain, they are saying the issue is resolved and it simply is not
DoDaddy's response is attempting to complicate a matter that is elegant and simple. Here in their response they point to "weak passwords or actions by the user" as opposed to the system GoDaddys is providingIn their response they avoid the actual complaint and then state that GoDaddy has numerous firewalls and security measures - yet as per my original complaint the Customer Service Rep - of which the entire phone call was recorded - states entirely the otherwise that there is NO security and that customers must pay to have ANY security. My complaint is still valid and has not been addressed at all by the response by GoDaddy. Again, they are calling customers giving statements that their web services are completely unsafe and freely open to attack and hacking by anyone who decides to approach the servers that GoDaddy usesSECOND: GoDaddy DOES NOT OWN the servers and in fact SHARES the servers with others yet falsely advertise that THEY HOST, when THEY DO NOT HOST - they purchase space on a shared server, meaning that they rent space and yet advertise nothing to this effect. I would like GoDaddy to explain why their customer service reps are lying to customers in an attempt to use scare tactics to make them purchase a product they feel if they do not have, they will lose their website and be fully liable - and when asked if they have security they tell LIES and inform customers THEY HAVE NONE.They placed on my account months courtesy security which is inadequateThe anticipated length of my service is an additional months which I would think should be covered. Again in summary:They have not addressed the statements made by their repsThey have not addressed the claim they host web sites when in fact they pay other companies to host on their behalf
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx When a domain name is registered, the Internet Corporation of Assigned Names and Numbers (ICANN) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation and expiration dates in a public WHOIS databaseGoDaddy offers private registration services as an aservice for select domain names via an affiliate company, Domains by ProxyThis service masks the registration information required by ICANN but is not allowed during the domain transfer process between registrarsOur customer reached out to GoDaddy’s customer caret to request the privacy be removed from the domain in question in order to initiate a domain transferAs with all service providers, GoDaddy had unexpected technical issues when removing the privacy but worked quickly and vigorously to resolve them and minimize any impact to our customer RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a gesture of goodwill, we have refunded the renewal of the private registration, a total of $USD. Any registration time associated with the domain will transfer with it to another registrar, and as such, we are unable to refund the domain’s registration. As the privacy has been removed, our customer should also now be able to transfer the domain to another registrar.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.ey .On February 14, 2017, our customer purchased multiple domain registrations within
one of the multiple accounts they manage within our system Later the same day, purchases were completed in the amounts of $and by either the account holder or another authorized party within another GoDaddy account. On February 15, 2017, our customer contacted our billing teamIn accordance with our Refund Policy, our customer was provided a refund for the applicable services they canceled RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has reached out to our customer via phone to discuss their concerns Review of the accounts indicate our customer has been provided all applicable refundsGoDaddy discourages co-managing accounts and cannot be responsible for the business decisions made by our customers and other parties that may be authorized to act in their behalf when managing an account, a customer responsibilityGoDaddy stands by our Refund Policy and has provided the applicable refunds.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H*** Office of the CEO - GoDaddy
Dear GoDaddy, As per your own admittance, GoDaddy allows for alternate payment methods Those were on the account Upon speaking with the representative, she used the alternate payment to fulfill the paymentI did not have to give her a new credit card number For this reason, I don't think it is fair for you to charge me that fee. Thank you for your attention to this matter. -*** ***