DoDaddy's response is attempting to complicate a matter that is elegant and simple. Here in their response they point to "weak passwords or actions by the user" as opposed to the system GoDaddys is providingIn their response they avoid the actual complaint and then state that GoDaddy has numerous firewalls and security measures - yet as per my original complaint the Customer Service Rep - of which the entire phone call was recorded - states entirely the otherwise that there is NO security and that customers must pay to have ANY security. My complaint is still valid and has not been addressed at all by the response by GoDaddy. Again, they are calling customers giving statements that their web services are completely unsafe and freely open to attack and hacking by anyone who decides to approach the servers that GoDaddy usesSECOND: GoDaddy DOES NOT OWN the servers and in fact SHARES the servers with others yet falsely advertise that THEY HOST, when THEY DO NOT HOST - they purchase space on a shared server, meaning that they rent space and yet advertise nothing to this effect. I would like GoDaddy to explain why their customer service reps are lying to customers in an attempt to use scare tactics to make them purchase a product they feel if they do not have, they will lose their website and be fully liable - and when asked if they have security they tell LIES and inform customers THEY HAVE NONE.They placed on my account months courtesy security which is inadequateThe anticipated length of my service is an additional months which I would think should be covered. Again in summary:They have not addressed the statements made by their repsThey have not addressed the claim they host web sites when in fact they pay other companies to host on their behalf
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:* Universal Terms of Service Agreement* Hosting AgreementThe latest version of these agreements can be found at: ***On May 9, 2015, our customer purchased a hosting plan via an online transaction for a one month termThis was for the period ending June 9, 2015.On June 9, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question upon expiration and attempted to do so in a good faith effort to honor its agreements with our customerHowever, the customer's financial institution declined payment and the customer was subsequently notified of the failed transaction by email.GoDaddy provided ten days of service to our customer at no cost following expiration before the site was suspendedGoDaddy provided an additional ten days of service in a suspended status prior to the service cancellation due to nonpaymentIn total, GoDaddy provided days of service without payment prior to cancellationUltimately, our customer did not take action and their service was canceled on June 29, due to non-paymentOur customer did not contact our support staff regarding this matter until June 30, 2015.The customer is under no obligation to pay a restore fee to recover their website, provided they have their own independent backups of their contentWebsite restores are not a product that GoDaddy regularly offers, but rather a service that GoDaddy may provide in rare occasions when a customer does not have their own content independently backed up.Account management, including on time payments and data backups, is a customer responsibility.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.If the customer does not have their own backups on hand GoDaddy can attempt to restore the site for themThe cost for this service is normally $150.00, however, as a onetime exception, we will reduce this fee down to $The fee for this service is not punitive, but one to offset GoDaddy's labor and services costIf the customer wishes to accept this offer, they may contact our office directly.Education:The customer might find the following articles useful.Back up Your Website*** *** *** *** *** *** ***Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,Stephen J***Office of the CEO - GoDaddy***
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following terms and agreements upon conducting
business with GoDaddy:* Universal Terms of Service Agreement* Microsoft Office Terms of UseThe latest version of these agreements can be found at: ***On May 2, 2014, our customer purchased a Business Essentials email plan via an online transaction for a 12-month term This is for the period ending May 2, 2015.On April 27, 2015, our customer manually renewed this service via an online transaction for another 1-month period This is for the period ending June 2, 2015.On June 2, the customer's email plan expired Per their account preferences, GoDaddy was instructed to automatically renew the service and attempted to do so in a good faith effort to honor its agreements with the customer; however, the payment method was declinedGoDaddy notified the customer via email of the failed attempt to renew their service and informed them the service was at risk of being canceled unless additional action was takenAccount management is a customer responsibility.On June 3, 2015, GoDaddy attempted to connect with the customer via phone to discuss the expired service and was only able to leave an automated voice message On June 12, 2015, GoDaddy again attempted to renew the service per the account preferences and the payment was declinedAnother email notice was sent to the customer to inform them of the failed renewal attempt The service was subsequently suspended as means of notification.On June 22, 2015, a third and final attempt to renew the service was attempted and the payment was declined GoDaddy canceled the service and sent an email notification.GoDaddy provided ten days of service without receiving payment from the customerGoDaddy then provided an additional ten days of service in a suspended status In total, GoDaddy provided days of service without payment. The receipt to which our customer is referencing is for an entirely different email accountThis was explained to our customer on June 22, by one of our support agents and also by a billing team supervisorOur support staff explained to our customer that they could simply repurchase the service and attempt to restore any emails that may have been lostHowever, our customer declined.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored our terms of serviceOur customer may purchase a new email plan at their leisureIf they would like to attempt to restore the email from the previous plan, they will need to work with our Customer Care team at *** ***The ability to restore emails on a canceled account is not guaranteed and is time-sensitive Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***
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Dear Sir,I went back to details on the website hosting section and it clearly indicates that it's unlimited with the Word "unmetered".(Unmetered storage on the website)I really dont want to argue with people WHO likes to solve the problems with playing wordsThis may be legal but it's not ethicalThey wrote "Our Web Hosting plans are designed to host most personal, small business and organization websitesWe don't limit the amount of storage and bandwidth your site can use as long as it complies with our Hosting AgreementShould your website bandwidth or storage usage present a risk to the stability, performance or uptime of our servers, we will notify you via email and you may be required to upgrade to a Virtual Private Server or Dedicated (Private) Server, or we may restrict the resources your website is usingIt’s very rare that a website violates our Hosting Agreement and is typically only seen in sites that use hosting for file sharing or storage."but as I had the experience that there is a hosting meter or limit which is done with inodes. I wasnt able to use my hosting because of this problem thats why I stopped working with this companyI had only one ecommerce script for trial with only samples files and images but they said I am over the limits so my account is on hold.They explain it in their secret support desk files where they clearly shows with a table that "unmetered hosting" is actually metered and unlimited is limited.https://ca.godaddy.com/help/resource-limits-They must Show this info in their advertisments and offer and sales pages where people can take action before their final decisionBest regards***
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following
The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:
• Universal Terms of Service
• Domain Name Registration Agreement
• Workspace Service Agreement
The latest version of these agreements can be found at: ***
Per the complainant's account preferences, GoDaddy was instructed to not automatically renew the customer's domain and did so in a Good Faith effort to honor its agreements with the customerWhen the domain canceled from the account the associated free email service also cancelledAccount management is a customer responsibility
Additionally, GoDaddy sent multiple notifications to the complainant pre- and post-expiration and provided them with a day grace period to take action to renew the domain after it expiredTimely renewal would have prevented the loss of the free email plan
RESOLUTION:
GoDaddy acted in good faith, upheld its agreements with the complainant and honored its terms of service
We have attempted to reach the complainant directly to discuss their concernsAs a goodwill exception we provided the complainant with a personal email plan and calendar for one year free of charge (value $59.86)It will be the complainant’s responsibility to pay for the renewal of the service if they wish to keep it in the futureThey will also need to recreate the previous email address within days of the cancellation date, October 8, in order for the email history to be restoredOur 24/Customer Care team can also assist with this by either phone or by chat through ***
EDUCATION:
The complainant might find the following GoDaddy articles helpful
Creating Email Addresses in the Workspace Control Center
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Choose the Best Email Plan for Your Needs
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What happens after domain names expire?
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Thank you again for the opportunity to address and bring clarity to the concerns provided by the complainant
Kindest Regards,
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Office of the CEO - GoDaddy
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: ***On July 10, 2014, the complainant purchased the Website Builder Business plan for a one-year term during an online transaction.On May 14, 2015, the complainant spoke with a support supervisor about the issues they had been experiencingAs a gesture of goodwill, the complainant was offered three months to be added to their Website Builder planThis would extend the expiration from July 10, to October 10, and do so at no cost to themHowever, the complainant declined the offer.As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customersThe complainant had three separate issues with their Website Builder and GoDaddy’s teams worked quick to resolve each issueFurthermore, we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceIn appreciation to the complainant for their time as a GoDaddy customer and for the issues they experienced, we would like to again extend the offer of adding the three months to the Website Builder plan in question and will do so at no cost to the complainantThis would take the expiration on the plan out to October 10, 2015.Should the complainant wish to take advantage of this offer, they may follow up with us via email at ***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,*** ***
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Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 29, 2017, our customer purchased a hosting plan for a 2-year term via
online transaction. With the purchase of select hosting plans, GoDaddy provides one, Office email service for a 1-year term at no costPrior to completing the transaction, it appears our customer may have inadvertently removed the email plan from their shopping cartContrary to our customer’s understanding, GoDaddy did not remove the service from our customer’s order prior to their processing the transaction. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has made multiple attempts to connect with our customer to discuss their concerns and have been unsuccessfulWe require speaking with our customer prior to any possible goodwill gestures offeredOur customer may reach us directly at [email protected]. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
I NEVER RECEIVED ANY SUCH REPLY AND TODAY (5/16/2016) WAS THE FIRST TIME I EVER SAW IT. Go Daddy claims that they have no responsibility in this matter yet each day that I had the issue I was forced to acknowledge a pscreen that required me to choose as to whether or not I wanted forwarding of my emails In other words whatever Go Daddy attempted to use with Microsoft Outlook did not work and forced me to seek help elsewhere The fact is Go Daddy does not have competent personnel to assist in this matter and I’m fairly certain that other people have had the same issue. I find it disgraceful that the Revdex.com would allow a vendor to do this to anyone with some form of compensation Despite the fact that I spent a full day of my time to resolve the matter all I asked for was what I had to pay in cash to resolve the issue, not my time Yet the Revdex.com sees fit to side with a vendor So Much for justice By the way I still do not have email forwarding from my website to my personal email Go Daddy has NEVER resolved the root cause of the problem. Kind Regards, *** ***
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On October 13, our customer purchased an Economy cPanel Hosting Plan for a year term during a call to GoDaddy’s Customer Care Center On March 2, they contacted our customer support team and requested to upgrade this hosting plan to Deluxe cPanel Hosting. On March 7, our customer contacted GoDaddy to dispute the upgrade of their hosting plan and requested a Business Website Builder plan at no cost as replacement to the hosting plan they had purchasedWebsite Builder is a proprietary, do-it-yourself, template based product to construct a website and not compatible with the website the customer is hosting on their cPanel Hosting plan. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.While GoDaddy does not offer free Business Website Builder plans, we previously offered a free Personal Website Builder credit with each domain name purchased A Personal Website Builder plan for the domain name in question is active in our customer’s account. Should our customer wish to downgrade their cPanel Hosting plan by April 1, we will process a refund for the cost of that upgrade after the downgrade has been completed.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 13, 2014, our customer purchased a domain name registration and a Website Builder plan, each for a one-year term via an online transaction. This was for the period ending September 13, 2015. Website Builder is a proprietary, web-based tool GoDaddy offers to construct a website. Our customer utilized an introductory offer to receive the Website Builder plan at a discounted price.All GoDaddy offers contain either text included within, or a link to information regarding the details and limitations of the offer in question. The promotion our customer received stipulates the special introductory pricing was valid for the initial purchase term only and product renewal pricing subject to change.On September 11, our customer contacted our Customer Care teams via a Chat option. Our customer care properly advise our customer of their product renewal pricing. Our customer chose to cancel their services RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service Our customer has canceled their domain name registration and Website Builder planAs such we feel this matter may be closed. We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy***NHayden RdSuite 226Scottsdale, AZ
Thank you for the opportunity to address the additional concerns presented by our customerOur customer previously had a Windows Web shared hosting account with GoDaddy.On February 25, 2016, our customer’s hosting account expired. Per their account preferences, GoDaddy was instructed to not automatically renew the hosting in question upon expiration and did not do so in a good faith effort to honor its agreements with the customerAccount management is a customer responsibility.GoDaddy sent renewal notices prior to and after the expiration date informing the customer their expired item(s) were at risk of being canceled unless additional action was taken. After our customer's agreed and purchased term ended, GoDaddy provided days of live site service without receiving paymentWhen this 10-day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional days before the site content was deleted. GoDaddy provided total days of service without payment prior to cancellation.Hosting restores are not a product that GoDaddy regularly offers, but rather a service that GoDaddy may provide in rare occasions when a customer does not have their own content independently backed upTo restore a customer’s individual website, our administrators must perform data recovery work to see if the deleted content can be restored.Our hosting administrators have located a backup of our customer’s files, however the website restore process is costly in both time and manual effort. To cover these costs, GoDaddy normally charges a nominal fee of $150. As a one-time courtesy, we will reduce this fee to $75. Our customer will also need to contact our customer care center at ###-###-#### to purchase and set up a new hosting account to restore the files to.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On July 24, 2016, our customer purchased an Email Essentials email plan for a
one-month termPer our customer's account preferences, GoDaddy was instructed to automatically renew the email plan on a monthly basis and did so in a good faith effort to honor its agreements with our customer however, on August 24, 2017, our customer's financial institution declined payment GoDaddy sent courtesy failed billing notifications to our customer on August 24, 2017, September 2, 2017, and September 13, On September 13, the plan was canceled from the account due to non-paymentAccount management and data backup is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On September 19, 2017, our customer submitted a request to have Two-Step Authentication removed from their accountTwo-Step Authentication is an extra security feature a customer can enableWhen a customer attempts to access their account or make changes, they must enter a security code which is sent via text message to the mobile phone number of their choosingOur customer was informed their request to remove the Two-Step Authentication service must come from the email address listed on the accountAt this time, our customer needs to follow those steps and re-submit the cancellation formOnce received, the service can be removed and a new email plan purchasedThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 27, our customer purchased a domain name registration for a
5-year term, a Website Builder plan and an email plan, each for a 1-year term, via online transactionWebsite Builder is a proprietary, do-it-yourself, template based product to construct a website.A member of our Customer Development Team called our customer on July 29, by phone to offer any account assistance that may have been requiredContrary to our customer’s understanding, our customer did not state they desired to discontinue their services and they terminated the interaction prior to any actions being taken.On December 27, 2016; per our customer’s account preferences, GoDaddy was instructed to automatically renew the Website Builder and email plans, each for another 1-year termA renewal notice was sent to our customer prior to the renewal transaction on December 17, to inform the expiring items would be renewed in accordance with the account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been properly advised the products in question are no longer eligible for refundThe products remain active within our customer’s accountFurthermore, our customer’s website remains active and visibleWe encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customerTo reiterate, when our customer contacted our support teams on June 18, 2015, they were properly offered a refund for the unused time remaining on the hosting plan once that plan had been canceled. The refund would be provided as In-Store Credit, available for future GoDaddy purchases. Our customer declined the refund and chose not to cancel the service.Account management is a customer responsibility. Due to non-action within their account to either cancel the service or manage their product renewal preferences, the hosting plan automatically renewed upon expiration per our customer’s account preferences. On November 30, the hosting plan was canceled and a full refund was subsequently submitted to the associated payment method for the latest renewal transactionThere are no further refunds applicable within our customer’s accountThank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - [email protected] RdSuite 226Scottsdale, AZ
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On February 15, 2016, our customer registered a domain name for a one year term via online transaction. Our customer’s transaction was flagged for review by our Verification Office, and an email was sent to the email address on file requesting verification of the transaction with proper, legible credentialsOur goal is to reasonably ensure that the owner of the payment method has authorized the transaction(s). GoDaddy takes customer security and our commitment to preventing fraud very seriously RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As the appropriate information requested by our Verification Office was not received in a timely manner, the account in question was administratively locked on February 28, 2016. Additionally, the transaction has been refunded in full to the original payment method, and the domain name registration removed from the account.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the
following agreements:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxPer our customer’s account preferences, GoDaddy was instructed to automatically renew their services and did so in a good faith effort to honor its agreements with the customerGoDaddy provides customers full control over the automatic renewal feature from within their accountAccount management is a customer responsibility.Additionally, multiple reminders were sent via email to our customer prior to the renewal dateThese notices stated that the expiring items would be renewed automatically in accordance with their account settings.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.The registry that controls the domain extension our customer has registered does not permit refunds on canceled domainsAs such, GoDaddy will not be issuing a refund for the domain in question.Education:The customer might find the following articles useful.About .it Domain Names -https://support.godaddy.com/help/article/5358/about-it-domain-namesGoDaddy Refund Policy -https://support.godaddy.com/help/article/8849/refund-policy?locale=enManaging Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Stephen JulianOffice of the CEO***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Customers who are unable to remember their GoDaddy account login information can reset
their password via the email address they associate with their accountWe have a process for cases where the designated email address is no longer accessibleThis process requires account holders to email their request to have their email address updated to GoDaddy along with proof of their identityOur customer was advised of this process and on December 26, 2017, they submitted a request to have the email address associated with their account updatedRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy takes account security very seriouslyWe are working with our customer in an effort to help them regain access to their account without compromising the security policies we have in place to protect them against unauthorized accessOnce we receive the information requested in our most recent communication to them, we can move forward with their request to gain access to the account.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Hosting Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 25, the complainant created a new GoDaddy account and subsequently purchased a hosting plan for a one-month term via an online transaction On July 27, the complainant purchased a domain name registration for a one-year term via another online transaction.GoDaddy takes its commitment to consumer protection very seriouslyAs part of an ongoing effort to protect our customers and credit card holders from unauthorized online purchases, GoDaddy routinely requests payment verification for new purchases On July 27, our Verification Office attempted to connect with the complainant via phone to confirm the purchases were authorized and was unsuccessfulAs such, identification associated with each of the payment methods used for the online transactions was requested to reasonably ensure that the owner of the payment methods had authorized the purchases and preserve the integrity of the payment methods On July 28, the complainant contacted our Billing team via phone, canceled the services, and received a full refund.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant chose to cancel their services instead of providing the requested documentation to verify the transactions as legitimate. GoDaddy has provided a full refund was provided to the complainant on July 28, Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.ey .On February 14, 2017, our customer purchased multiple domain registrations within
one of the multiple accounts they manage within our system Later the same day, purchases were completed in the amounts of $and by either the account holder or another authorized party within another GoDaddy account. On February 15, 2017, our customer contacted our billing teamIn accordance with our Refund Policy, our customer was provided a refund for the applicable services they canceled RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has reached out to our customer via phone to discuss their concerns Review of the accounts indicate our customer has been provided all applicable refundsGoDaddy discourages co-managing accounts and cannot be responsible for the business decisions made by our customers and other parties that may be authorized to act in their behalf when managing an account, a customer responsibilityGoDaddy stands by our Refund Policy and has provided the applicable refunds.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H*** Office of the CEO - GoDaddy
DoDaddy's response is attempting to complicate a matter that is elegant and simple. Here in their response they point to "weak passwords or actions by the user" as opposed to the system GoDaddys is providingIn their response they avoid the actual complaint and then state that GoDaddy has numerous firewalls and security measures - yet as per my original complaint the Customer Service Rep - of which the entire phone call was recorded - states entirely the otherwise that there is NO security and that customers must pay to have ANY security. My complaint is still valid and has not been addressed at all by the response by GoDaddy. Again, they are calling customers giving statements that their web services are completely unsafe and freely open to attack and hacking by anyone who decides to approach the servers that GoDaddy usesSECOND: GoDaddy DOES NOT OWN the servers and in fact SHARES the servers with others yet falsely advertise that THEY HOST, when THEY DO NOT HOST - they purchase space on a shared server, meaning that they rent space and yet advertise nothing to this effect. I would like GoDaddy to explain why their customer service reps are lying to customers in an attempt to use scare tactics to make them purchase a product they feel if they do not have, they will lose their website and be fully liable - and when asked if they have security they tell LIES and inform customers THEY HAVE NONE.They placed on my account months courtesy security which is inadequateThe anticipated length of my service is an additional months which I would think should be covered. Again in summary:They have not addressed the statements made by their repsThey have not addressed the claim they host web sites when in fact they pay other companies to host on their behalf
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:* Universal Terms of Service Agreement* Hosting AgreementThe latest version of these agreements can be found at: ***On May 9, 2015, our customer purchased a hosting plan via an online transaction for a one month termThis was for the period ending June 9, 2015.On June 9, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question upon expiration and attempted to do so in a good faith effort to honor its agreements with our customerHowever, the customer's financial institution declined payment and the customer was subsequently notified of the failed transaction by email.GoDaddy provided ten days of service to our customer at no cost following expiration before the site was suspendedGoDaddy provided an additional ten days of service in a suspended status prior to the service cancellation due to nonpaymentIn total, GoDaddy provided days of service without payment prior to cancellationUltimately, our customer did not take action and their service was canceled on June 29, due to non-paymentOur customer did not contact our support staff regarding this matter until June 30, 2015.The customer is under no obligation to pay a restore fee to recover their website, provided they have their own independent backups of their contentWebsite restores are not a product that GoDaddy regularly offers, but rather a service that GoDaddy may provide in rare occasions when a customer does not have their own content independently backed up.Account management, including on time payments and data backups, is a customer responsibility.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.If the customer does not have their own backups on hand GoDaddy can attempt to restore the site for themThe cost for this service is normally $150.00, however, as a onetime exception, we will reduce this fee down to $The fee for this service is not punitive, but one to offset GoDaddy's labor and services costIf the customer wishes to accept this offer, they may contact our office directly.Education:The customer might find the following articles useful.Back up Your Website*** *** *** *** *** *** ***Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,Stephen J***Office of the CEO - GoDaddy***
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following terms and agreements upon conducting
business with GoDaddy:* Universal Terms of Service Agreement* Microsoft Office Terms of UseThe latest version of these agreements can be found at: ***On May 2, 2014, our customer purchased a Business Essentials email plan via an online transaction for a 12-month term This is for the period ending May 2, 2015.On April 27, 2015, our customer manually renewed this service via an online transaction for another 1-month period This is for the period ending June 2, 2015.On June 2, the customer's email plan expired Per their account preferences, GoDaddy was instructed to automatically renew the service and attempted to do so in a good faith effort to honor its agreements with the customer; however, the payment method was declinedGoDaddy notified the customer via email of the failed attempt to renew their service and informed them the service was at risk of being canceled unless additional action was takenAccount management is a customer responsibility.On June 3, 2015, GoDaddy attempted to connect with the customer via phone to discuss the expired service and was only able to leave an automated voice message On June 12, 2015, GoDaddy again attempted to renew the service per the account preferences and the payment was declinedAnother email notice was sent to the customer to inform them of the failed renewal attempt The service was subsequently suspended as means of notification.On June 22, 2015, a third and final attempt to renew the service was attempted and the payment was declined GoDaddy canceled the service and sent an email notification.GoDaddy provided ten days of service without receiving payment from the customerGoDaddy then provided an additional ten days of service in a suspended status In total, GoDaddy provided days of service without payment. The receipt to which our customer is referencing is for an entirely different email accountThis was explained to our customer on June 22, by one of our support agents and also by a billing team supervisorOur support staff explained to our customer that they could simply repurchase the service and attempt to restore any emails that may have been lostHowever, our customer declined.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored our terms of serviceOur customer may purchase a new email plan at their leisureIf they would like to attempt to restore the email from the previous plan, they will need to work with our Customer Care team at *** ***The ability to restore emails on a canceled account is not guaranteed and is time-sensitive Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***
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Dear Sir,I went back to details on the website hosting section and it clearly indicates that it's unlimited with the Word "unmetered".(Unmetered storage on the website)I really dont want to argue with people WHO likes to solve the problems with playing wordsThis may be legal but it's not ethicalThey wrote "Our Web Hosting plans are designed to host most personal, small business and organization websitesWe don't limit the amount of storage and bandwidth your site can use as long as it complies with our Hosting AgreementShould your website bandwidth or storage usage present a risk to the stability, performance or uptime of our servers, we will notify you via email and you may be required to upgrade to a Virtual Private Server or Dedicated (Private) Server, or we may restrict the resources your website is usingIt’s very rare that a website violates our Hosting Agreement and is typically only seen in sites that use hosting for file sharing or storage."but as I had the experience that there is a hosting meter or limit which is done with inodes. I wasnt able to use my hosting because of this problem thats why I stopped working with this companyI had only one ecommerce script for trial with only samples files and images but they said I am over the limits so my account is on hold.They explain it in their secret support desk files where they clearly shows with a table that "unmetered hosting" is actually metered and unlimited is limited.https://ca.godaddy.com/help/resource-limits-They must Show this info in their advertisments and offer and sales pages where people can take action before their final decisionBest regards***
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following
The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:
• Universal Terms of Service
• Domain Name Registration Agreement
• Workspace Service Agreement
The latest version of these agreements can be found at: ***
Per the complainant's account preferences, GoDaddy was instructed to not automatically renew the customer's domain and did so in a Good Faith effort to honor its agreements with the customerWhen the domain canceled from the account the associated free email service also cancelledAccount management is a customer responsibility
Additionally, GoDaddy sent multiple notifications to the complainant pre- and post-expiration and provided them with a day grace period to take action to renew the domain after it expiredTimely renewal would have prevented the loss of the free email plan
RESOLUTION:
GoDaddy acted in good faith, upheld its agreements with the complainant and honored its terms of service
We have attempted to reach the complainant directly to discuss their concernsAs a goodwill exception we provided the complainant with a personal email plan and calendar for one year free of charge (value $59.86)It will be the complainant’s responsibility to pay for the renewal of the service if they wish to keep it in the futureThey will also need to recreate the previous email address within days of the cancellation date, October 8, in order for the email history to be restoredOur 24/Customer Care team can also assist with this by either phone or by chat through ***
EDUCATION:
The complainant might find the following GoDaddy articles helpful
Creating Email Addresses in the Workspace Control Center
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Choose the Best Email Plan for Your Needs
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What happens after domain names expire?
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Thank you again for the opportunity to address and bring clarity to the concerns provided by the complainant
Kindest Regards,
*** *** ***
Office of the CEO - GoDaddy
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: ***On July 10, 2014, the complainant purchased the Website Builder Business plan for a one-year term during an online transaction.On May 14, 2015, the complainant spoke with a support supervisor about the issues they had been experiencingAs a gesture of goodwill, the complainant was offered three months to be added to their Website Builder planThis would extend the expiration from July 10, to October 10, and do so at no cost to themHowever, the complainant declined the offer.As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customersThe complainant had three separate issues with their Website Builder and GoDaddy’s teams worked quick to resolve each issueFurthermore, we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceIn appreciation to the complainant for their time as a GoDaddy customer and for the issues they experienced, we would like to again extend the offer of adding the three months to the Website Builder plan in question and will do so at no cost to the complainantThis would take the expiration on the plan out to October 10, 2015.Should the complainant wish to take advantage of this offer, they may follow up with us via email at ***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,*** ***
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Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 29, 2017, our customer purchased a hosting plan for a 2-year term via
online transaction. With the purchase of select hosting plans, GoDaddy provides one, Office email service for a 1-year term at no costPrior to completing the transaction, it appears our customer may have inadvertently removed the email plan from their shopping cartContrary to our customer’s understanding, GoDaddy did not remove the service from our customer’s order prior to their processing the transaction. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has made multiple attempts to connect with our customer to discuss their concerns and have been unsuccessfulWe require speaking with our customer prior to any possible goodwill gestures offeredOur customer may reach us directly at [email protected]. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
I NEVER RECEIVED ANY SUCH REPLY AND TODAY (5/16/2016) WAS THE FIRST TIME I EVER SAW IT. Go Daddy claims that they have no responsibility in this matter yet each day that I had the issue I was forced to acknowledge a pscreen that required me to choose as to whether or not I wanted forwarding of my emails In other words whatever Go Daddy attempted to use with Microsoft Outlook did not work and forced me to seek help elsewhere The fact is Go Daddy does not have competent personnel to assist in this matter and I’m fairly certain that other people have had the same issue. I find it disgraceful that the Revdex.com would allow a vendor to do this to anyone with some form of compensation Despite the fact that I spent a full day of my time to resolve the matter all I asked for was what I had to pay in cash to resolve the issue, not my time Yet the Revdex.com sees fit to side with a vendor So Much for justice By the way I still do not have email forwarding from my website to my personal email Go Daddy has NEVER resolved the root cause of the problem. Kind Regards, *** ***
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On October 13, our customer purchased an Economy cPanel Hosting Plan for a year term during a call to GoDaddy’s Customer Care Center On March 2, they contacted our customer support team and requested to upgrade this hosting plan to Deluxe cPanel Hosting. On March 7, our customer contacted GoDaddy to dispute the upgrade of their hosting plan and requested a Business Website Builder plan at no cost as replacement to the hosting plan they had purchasedWebsite Builder is a proprietary, do-it-yourself, template based product to construct a website and not compatible with the website the customer is hosting on their cPanel Hosting plan. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.While GoDaddy does not offer free Business Website Builder plans, we previously offered a free Personal Website Builder credit with each domain name purchased A Personal Website Builder plan for the domain name in question is active in our customer’s account. Should our customer wish to downgrade their cPanel Hosting plan by April 1, we will process a refund for the cost of that upgrade after the downgrade has been completed.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 13, 2014, our customer purchased a domain name registration and a Website Builder plan, each for a one-year term via an online transaction. This was for the period ending September 13, 2015. Website Builder is a proprietary, web-based tool GoDaddy offers to construct a website. Our customer utilized an introductory offer to receive the Website Builder plan at a discounted price.All GoDaddy offers contain either text included within, or a link to information regarding the details and limitations of the offer in question. The promotion our customer received stipulates the special introductory pricing was valid for the initial purchase term only and product renewal pricing subject to change.On September 11, our customer contacted our Customer Care teams via a Chat option. Our customer care properly advise our customer of their product renewal pricing. Our customer chose to cancel their services RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service Our customer has canceled their domain name registration and Website Builder planAs such we feel this matter may be closed. We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy***NHayden RdSuite 226Scottsdale, AZ
Thank you for the opportunity to address the additional concerns presented by our customerOur customer previously had a Windows Web shared hosting account with GoDaddy.On February 25, 2016, our customer’s hosting account expired. Per their account preferences, GoDaddy was instructed to not automatically renew the hosting in question upon expiration and did not do so in a good faith effort to honor its agreements with the customerAccount management is a customer responsibility.GoDaddy sent renewal notices prior to and after the expiration date informing the customer their expired item(s) were at risk of being canceled unless additional action was taken. After our customer's agreed and purchased term ended, GoDaddy provided days of live site service without receiving paymentWhen this 10-day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional days before the site content was deleted. GoDaddy provided total days of service without payment prior to cancellation.Hosting restores are not a product that GoDaddy regularly offers, but rather a service that GoDaddy may provide in rare occasions when a customer does not have their own content independently backed upTo restore a customer’s individual website, our administrators must perform data recovery work to see if the deleted content can be restored.Our hosting administrators have located a backup of our customer’s files, however the website restore process is costly in both time and manual effort. To cover these costs, GoDaddy normally charges a nominal fee of $150. As a one-time courtesy, we will reduce this fee to $75. Our customer will also need to contact our customer care center at ###-###-#### to purchase and set up a new hosting account to restore the files to.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On July 24, 2016, our customer purchased an Email Essentials email plan for a
one-month termPer our customer's account preferences, GoDaddy was instructed to automatically renew the email plan on a monthly basis and did so in a good faith effort to honor its agreements with our customer however, on August 24, 2017, our customer's financial institution declined payment GoDaddy sent courtesy failed billing notifications to our customer on August 24, 2017, September 2, 2017, and September 13, On September 13, the plan was canceled from the account due to non-paymentAccount management and data backup is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On September 19, 2017, our customer submitted a request to have Two-Step Authentication removed from their accountTwo-Step Authentication is an extra security feature a customer can enableWhen a customer attempts to access their account or make changes, they must enter a security code which is sent via text message to the mobile phone number of their choosingOur customer was informed their request to remove the Two-Step Authentication service must come from the email address listed on the accountAt this time, our customer needs to follow those steps and re-submit the cancellation formOnce received, the service can be removed and a new email plan purchasedThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 27, our customer purchased a domain name registration for a
5-year term, a Website Builder plan and an email plan, each for a 1-year term, via online transactionWebsite Builder is a proprietary, do-it-yourself, template based product to construct a website.A member of our Customer Development Team called our customer on July 29, by phone to offer any account assistance that may have been requiredContrary to our customer’s understanding, our customer did not state they desired to discontinue their services and they terminated the interaction prior to any actions being taken.On December 27, 2016; per our customer’s account preferences, GoDaddy was instructed to automatically renew the Website Builder and email plans, each for another 1-year termA renewal notice was sent to our customer prior to the renewal transaction on December 17, to inform the expiring items would be renewed in accordance with the account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been properly advised the products in question are no longer eligible for refundThe products remain active within our customer’s accountFurthermore, our customer’s website remains active and visibleWe encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customerTo reiterate, when our customer contacted our support teams on June 18, 2015, they were properly offered a refund for the unused time remaining on the hosting plan once that plan had been canceled. The refund would be provided as In-Store Credit, available for future GoDaddy purchases. Our customer declined the refund and chose not to cancel the service.Account management is a customer responsibility. Due to non-action within their account to either cancel the service or manage their product renewal preferences, the hosting plan automatically renewed upon expiration per our customer’s account preferences. On November 30, the hosting plan was canceled and a full refund was subsequently submitted to the associated payment method for the latest renewal transactionThere are no further refunds applicable within our customer’s accountThank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - [email protected] RdSuite 226Scottsdale, AZ
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On February 15, 2016, our customer registered a domain name for a one year term via online transaction. Our customer’s transaction was flagged for review by our Verification Office, and an email was sent to the email address on file requesting verification of the transaction with proper, legible credentialsOur goal is to reasonably ensure that the owner of the payment method has authorized the transaction(s). GoDaddy takes customer security and our commitment to preventing fraud very seriously RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As the appropriate information requested by our Verification Office was not received in a timely manner, the account in question was administratively locked on February 28, 2016. Additionally, the transaction has been refunded in full to the original payment method, and the domain name registration removed from the account.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the
following agreements:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxPer our customer’s account preferences, GoDaddy was instructed to automatically renew their services and did so in a good faith effort to honor its agreements with the customerGoDaddy provides customers full control over the automatic renewal feature from within their accountAccount management is a customer responsibility.Additionally, multiple reminders were sent via email to our customer prior to the renewal dateThese notices stated that the expiring items would be renewed automatically in accordance with their account settings.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.The registry that controls the domain extension our customer has registered does not permit refunds on canceled domainsAs such, GoDaddy will not be issuing a refund for the domain in question.Education:The customer might find the following articles useful.About .it Domain Names -https://support.godaddy.com/help/article/5358/about-it-domain-namesGoDaddy Refund Policy -https://support.godaddy.com/help/article/8849/refund-policy?locale=enManaging Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Stephen JulianOffice of the CEO***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Customers who are unable to remember their GoDaddy account login information can reset
their password via the email address they associate with their accountWe have a process for cases where the designated email address is no longer accessibleThis process requires account holders to email their request to have their email address updated to GoDaddy along with proof of their identityOur customer was advised of this process and on December 26, 2017, they submitted a request to have the email address associated with their account updatedRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy takes account security very seriouslyWe are working with our customer in an effort to help them regain access to their account without compromising the security policies we have in place to protect them against unauthorized accessOnce we receive the information requested in our most recent communication to them, we can move forward with their request to gain access to the account.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Hosting Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 25, the complainant created a new GoDaddy account and subsequently purchased a hosting plan for a one-month term via an online transaction On July 27, the complainant purchased a domain name registration for a one-year term via another online transaction.GoDaddy takes its commitment to consumer protection very seriouslyAs part of an ongoing effort to protect our customers and credit card holders from unauthorized online purchases, GoDaddy routinely requests payment verification for new purchases On July 27, our Verification Office attempted to connect with the complainant via phone to confirm the purchases were authorized and was unsuccessfulAs such, identification associated with each of the payment methods used for the online transactions was requested to reasonably ensure that the owner of the payment methods had authorized the purchases and preserve the integrity of the payment methods On July 28, the complainant contacted our Billing team via phone, canceled the services, and received a full refund.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant chose to cancel their services instead of providing the requested documentation to verify the transactions as legitimate. GoDaddy has provided a full refund was provided to the complainant on July 28, Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.ey .On February 14, 2017, our customer purchased multiple domain registrations within
one of the multiple accounts they manage within our system Later the same day, purchases were completed in the amounts of $and by either the account holder or another authorized party within another GoDaddy account. On February 15, 2017, our customer contacted our billing teamIn accordance with our Refund Policy, our customer was provided a refund for the applicable services they canceled RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has reached out to our customer via phone to discuss their concerns Review of the accounts indicate our customer has been provided all applicable refundsGoDaddy discourages co-managing accounts and cannot be responsible for the business decisions made by our customers and other parties that may be authorized to act in their behalf when managing an account, a customer responsibilityGoDaddy stands by our Refund Policy and has provided the applicable refunds.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H*** Office of the CEO - GoDaddy