Thank you for the opportunity to address the additional concerns presented by the complainantOn May 5, our customer requested website data be restored to a shared hosting plan they were utilizing. This data restore request was completed the same dayFollowing the successful restore completion on May 5, 2016, our customer requested the website data be restored to their Virtual Private Server (VPS) instead of the shared hosting planDue to an unknown technical issue, the data restore failedGoDaddy re-initiated the data restore attempt on May 8, On May 18, our customer requested a cancellation of the restorationOur customer was properly informed website data restores are not guaranteed and may take to days to complete. Furthermore; as previously stated, maintaining independent website content backups is a customer responsibilityContrary to our customer's understanding, a 6-month extension to the VPS in question was offered at no cost to them on May 25, as a gesture of goodwill. This offer was declinedIf our customer would like to accept that offer, they may connect with our office directlyThank you again for the opportunity to address the additional concerns presented by the complainantKindest regards, Terri H*** Office of the CEO - GoDaddy
Please refer to my initial complaintI immediately called withing minutes of my accidentally renewing againAnd they won't reverse the chargesThey say they can'tWhich is a crockAnd Revdex.com knows it and I know it and GoDaddy knows it
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***
I do not accept this, but I knew this would be the responseI have been mislead, and godaddy profited from itI only wanted to document that this was the case
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response GoDaddy provided states that they will not allow release of my address so I can change company, without the provision of a full color copy scan of my driver's license including visible signature to this company for them to keep for record on their serversThis would obviously open me to identity theft and credit security risksIt is unreasonable.At no point in time did I agree to only allow domain security release with the provision of a scanned copy of my driver's license for your business to keep on file on your server, as you are reporting is required by GoDaddyI have spoken to a representative from the *** who also advised against providing a copy of my driver's license to GoDaddy for release of a website domainThis is an unreasonable requirement and designed to prevent customers from leaving GoDaddy and seeking out service with another company. My identification can be completed via the e-mail address I registered with, which has been satisfactory for all other GoDaddy transactions including adding more services to my account or the phone number I providedThis is acceptable to this company when paying for services, however is unacceptable when seeking service cessation. There are many other ways to prove my identity, including utilizing my address which you have on file, personal details, e-mail address or details about my account, history and passwordRequiring that I give my driver's license is unreasonable and I never agreed to thatI have spoken to other bloggers whom were prevented from gaining access to their domain, whom also did not give a driver's license due to major personal security risk, and were forced to obtain new address from another companyGoDaddy has made this request in order to prevent customers from changing companies and in an attempt to force domain customers to purchase their services and prevent loss of sales
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me upon this condition ; and if it complies to what I am am responding herewith"" I will wait until for the business to perform this action and, if it does, will consider this complaint resolved; if:In summary; I will receive ; as exposed; in the Resolution:" an In Store credit for any unused time remaining on my plan upon cancellation"; which ammounts to what specific sum of______? ( This ammount $ has not been determined by this one sided resolution).. And my acceptance will be conditioned to the disclosure of the ammount of money offered by the business
Regards,
*** *** *** ***
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 10, 2016, our customer purchased their domain for a one-year term via
an online transaction. Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so on March 12, 2017, in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration date on:• December 11, 2016• January 10, 2017• February 9, 2017• February 24, 2017• March 6, 2017These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.On March 12, 2017, our customer contacted GoDaddy to request a refund of the aforementioned renewal transactionTheir request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We encourage our customer to review and manage their account settings to prevent further unwanted renewals.If our customer does not wish to continue the domain’s registration, they may consider other options, such as listing it in a domain auction or even canceling the domain’s registration.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
I never asked the agents to add a photo to my websiteThat is completely falseI asked how do I (I meaning me) add a photo to a section on my siteNo agent was able to help meWhat I find interesting is not one agent bothered to go the extra step to even attempt to try and helpAnd for the CEO to send a respond like that without listening to the calls or even contacting me is beyond me
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 26, 2015, our customer purchased GoDaddy’s Website Builder for a one-year
term via online transaction. Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On November 26, 2016, per our customer's account preferences, GoDaddy automatically renewed the service in question in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notice prior to expiration on November 16, 2016. This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.While GoDaddy sent the expiration notice to our customer via email before the service's expiration date, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it Our customer did not contact GoDaddy’s customer care until December 30, to request a refund. Products purchased in yearly terms are only refund-eligible if canceled within days of purchase or renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The refund requested is beyond the eligibility period GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. We encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous response. On January 22, our customer chose to manually renew the service in question for another one-year termCustomers using the previous version of our Website Builder service were notified of our new version being available to them via their product dashboard within the associated GoDaddy account.Additionally, a member of our customer care team had even reached out to our customer on March 4, via phone for feedback regarding their GoDaddy experience and to provide any account assistance that may have been requestedOur customer informed our agent they were pleased with our services and declined account assistance The service is no longer refundable per our Refund PolicyThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Sincere thanks to both the Revdex.com and GoDaddy for handling this matter so swiftly
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Domain Name Registration Agreement* Website Builder Service AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at ***Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a Good Faith effort to honor its agreements with the customerAccount management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the service in question was renewed appropriately. Our customer may cancel the unneeded product and contact our 24/Support teams at ###-###-#### for a full refund to the payment method on file within days of the renewal dateEDUCATION:For assistance with the cancellation of the unneeded product, our customer may wish to follow the steps found at this link: ***Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO***GoDaddy.com*** ** *** *** *** *** ** ***###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 18, 2015, the complainant contacted GoDaddy’s 24/Customer Care Center due to senders of email messages to the complainant receiving “bounceback” emails. When a mail server cannot send or deliver an email, it generates a “bounceback” message describing what happened, including the reason the message delivery failedIn this case, the message being sent to the complainant contained a link, attachment, or pattern caught by our filters as potential spam, or unwanted email.Bounceback emails can be frustrating to providers and end users alike. One of GoDaddy’s goals is balancing our responsibility as a service provider to help eliminate spam from entering our system, while at the same time providing end users with optionsDue to volume and the dynamics behind spam, legitimate emails may occasionally be blocked by GoDaddy’s email servers. In this case, the bounceback the sender received included a link where they could submit more information to our Email Operations team for further review and potential removal from our filters. GoDaddy’s customer care staff walked the complainant through the steps required to submit this information on June 18, RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our Advanced Technical Support team has reached out to the complainant directly to request further information, and we ask that the complainant continue to work with our support teams to troubleshoot and attempt to address these concerns. While GoDaddy isn’t able to provide an absolute guarantee that emails won’t be blocked for spam in the future, our support teams are always ready to review customer concerns and attempt to assist.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.EDUCATION:The complainant may find the following article from GoDaddy’s help center useful:What does my bounceback email mean?https://www.godaddy.com/help/what-does-my-email-bounceback-mean-3568Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 5, 2015, our customer purchased a domain name registration, two domain
renewals, a Website Builder plan, and received a free Office starter email plan all for a 1-year via online transactionPer our customer's account preferences, GoDaddy was instructed to automatically renew the Website Builder and Office starter plans and did so on September 5, 2016, in a good faith effort to honor its agreements with our customer.On March 21, 2017, our customer contacted GoDaddy regarding the renewals on their accountDuring the interaction, our customer stated they had previously called in to disable auto-renew on the products in questionContrary to the customer’s understanding, no such interaction took placeHowever, what did occur was that our customer disabled the auto-renew settings on the domain assigned to the Website Builder and did so on August 5, Our customer’s request for a refund was denied in accordance with our Refund Policy.GoDaddy does not arbitrarily change the automatic renewal setting on our customers' behalf; account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceWe encourage our customer to review and manage their account settings to prevent further unwanted renewalsWe also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn May 14, 2017, our customer purchased a domain name transfer via online transactionA domain transfer allows a registrant to move a domain from one registrar (such as GoDaddy) to another.The domain transfer process requires that the registrant take specific steps to move a domainInstructions are sent via email to the domain’s administrative contact outlining these steps. Our customer did not complete these steps in a timely manner and after days, the transfer failed RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer made no attempt to contact our support center to request information regarding the transfer status or to request a refund.A chargeback was initiated against the domain transfer transaction on June 28, 2017, withdrawing funds paid to GoDaddyWe are unable to provide a refund in a state of financial loss.After serious consideration, GoDaddy discontinued email support, and added live chat as a support option due to high demandThis was done in the hopes of giving a timelier and more personal response to customer concerns.Our friendly and knowledgeable customer care team are happy to address customer concerns, and can be reached at 480-505-or by visiting https://support.godaddy.com/ for live chat, help articles and more.To better serve our international customers, we also provide local numbers for customer careThese can be found on our website at https://www.godaddy.com/contact-us.aspxThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Auctions Membership AgreementThe latest version of these agreements can be found at: https://www.***On November 25, the complainant purchased a domain name registration for a five year term at a cost of $The complaint elected to sell their Domain Name through GoDaddy’s Premium Listings Service for $and pay a transaction fee of 30%The transaction was completed on September 28, RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to the complainantAt this time we have posted payments to the complainant that total $EDUCATION:The complainant may wish to review the following information regarding GoDaddy’s Premium Listing Service:Premium Listings: https://www.***Getting Paid for Premium Listings: https://***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***GoDaddy takes our customer's privacy very seriouslyOther than as
described in the GoDaddy Privacy Policy, found at *** GoDaddy does not provide information to others without express permissionOur customer’s contact information may have been gathered from the Whois information on their domain name(s).Per our registrar agreement with the Internet Corporation for Assigned Names and Numbers (ICANN), the contact and registrant information listed for a domain name must be made public in the Whois databaseThe Whois database is an Internet service that finds information about a domain name or IP addressinformation is a violation and may lead to the termination of a domain registrationRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy offers private registration services as an aservice for select domain names via an affiliate company, Domains by ProxyInformation on what benefits Private Registration provides and how our customer may add the service to their domain(s) may be viewed at the links below:***Additionally, according to the IRS, there are some known scams currently where automated calls as well as live callers are calling people indicating the IRS is going to take action against themMore information on this can be found on the IRS's Consumer Alerts page at the following link.IRS Consumer Alerts - ***Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseThe Protected Registration service our customer elected to add to their domain name at the time of purchase has function as advertised, keeping the domain name from expiring and being canceled without following the outlined cancellation processOur customer was informed on February 1, what steps to take to cancel the Protected RegistrationOur customer chose to not follow those steps and as such the domain name renewed. GoDaddy’s support teams have offered to assist our customer however, they continue to refuse to follow the steps required for the removal of the service in questionAgain, once cancelled our customer can then cancel their domain name and follow up with our support teams to request a refund.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On October 11, 2015, our customer purchased a domain name registration for a 2-year
term via online transaction.On October 12, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy proactively sent renewal notices prior to the expiration date on September 11, and October 6, These notices informed our customer their expiring service would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferencesAccount management is a customer responsibility.On October 18, 2017, our customer contacted our Customer Care team to request a refund and was properly informed the transaction was beyond refund eligibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The renewal preference associated with the domain name in question has since been disabled, instructing GoDaddy not to renew upon expirationWe encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by the complainantOn May 5, our customer requested website data be restored to a shared hosting plan they were utilizing. This data restore request was completed the same dayFollowing the successful restore completion on May 5, 2016, our customer requested the website data be restored to their Virtual Private Server (VPS) instead of the shared hosting planDue to an unknown technical issue, the data restore failedGoDaddy re-initiated the data restore attempt on May 8, On May 18, our customer requested a cancellation of the restorationOur customer was properly informed website data restores are not guaranteed and may take to days to complete. Furthermore; as previously stated, maintaining independent website content backups is a customer responsibilityContrary to our customer's understanding, a 6-month extension to the VPS in question was offered at no cost to them on May 25, as a gesture of goodwill. This offer was declinedIf our customer would like to accept that offer, they may connect with our office directlyThank you again for the opportunity to address the additional concerns presented by the complainantKindest regards, Terri H*** Office of the CEO - GoDaddy
Please refer to my initial complaintI immediately called withing minutes of my accidentally renewing againAnd they won't reverse the chargesThey say they can'tWhich is a crockAnd Revdex.com knows it and I know it and GoDaddy knows it
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***
I do not accept this, but I knew this would be the responseI have been mislead, and godaddy profited from itI only wanted to document that this was the case
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response GoDaddy provided states that they will not allow release of my address so I can change company, without the provision of a full color copy scan of my driver's license including visible signature to this company for them to keep for record on their serversThis would obviously open me to identity theft and credit security risksIt is unreasonable.At no point in time did I agree to only allow domain security release with the provision of a scanned copy of my driver's license for your business to keep on file on your server, as you are reporting is required by GoDaddyI have spoken to a representative from the *** who also advised against providing a copy of my driver's license to GoDaddy for release of a website domainThis is an unreasonable requirement and designed to prevent customers from leaving GoDaddy and seeking out service with another company. My identification can be completed via the e-mail address I registered with, which has been satisfactory for all other GoDaddy transactions including adding more services to my account or the phone number I providedThis is acceptable to this company when paying for services, however is unacceptable when seeking service cessation. There are many other ways to prove my identity, including utilizing my address which you have on file, personal details, e-mail address or details about my account, history and passwordRequiring that I give my driver's license is unreasonable and I never agreed to thatI have spoken to other bloggers whom were prevented from gaining access to their domain, whom also did not give a driver's license due to major personal security risk, and were forced to obtain new address from another companyGoDaddy has made this request in order to prevent customers from changing companies and in an attempt to force domain customers to purchase their services and prevent loss of sales
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me upon this condition ; and if it complies to what I am am responding herewith"" I will wait until for the business to perform this action and, if it does, will consider this complaint resolved; if:In summary; I will receive ; as exposed; in the Resolution:" an In Store credit for any unused time remaining on my plan upon cancellation"; which ammounts to what specific sum of______? ( This ammount $ has not been determined by this one sided resolution).. And my acceptance will be conditioned to the disclosure of the ammount of money offered by the business
Regards,
*** *** *** ***
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 10, 2016, our customer purchased their domain for a one-year term via
an online transaction. Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so on March 12, 2017, in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration date on:• December 11, 2016• January 10, 2017• February 9, 2017• February 24, 2017• March 6, 2017These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.On March 12, 2017, our customer contacted GoDaddy to request a refund of the aforementioned renewal transactionTheir request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We encourage our customer to review and manage their account settings to prevent further unwanted renewals.If our customer does not wish to continue the domain’s registration, they may consider other options, such as listing it in a domain auction or even canceling the domain’s registration.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
I never asked the agents to add a photo to my websiteThat is completely falseI asked how do I (I meaning me) add a photo to a section on my siteNo agent was able to help meWhat I find interesting is not one agent bothered to go the extra step to even attempt to try and helpAnd for the CEO to send a respond like that without listening to the calls or even contacting me is beyond me
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 26, 2015, our customer purchased GoDaddy’s Website Builder for a one-year
term via online transaction. Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On November 26, 2016, per our customer's account preferences, GoDaddy automatically renewed the service in question in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notice prior to expiration on November 16, 2016. This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.While GoDaddy sent the expiration notice to our customer via email before the service's expiration date, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it Our customer did not contact GoDaddy’s customer care until December 30, to request a refund. Products purchased in yearly terms are only refund-eligible if canceled within days of purchase or renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The refund requested is beyond the eligibility period GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. We encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous response. On January 22, our customer chose to manually renew the service in question for another one-year termCustomers using the previous version of our Website Builder service were notified of our new version being available to them via their product dashboard within the associated GoDaddy account.Additionally, a member of our customer care team had even reached out to our customer on March 4, via phone for feedback regarding their GoDaddy experience and to provide any account assistance that may have been requestedOur customer informed our agent they were pleased with our services and declined account assistance The service is no longer refundable per our Refund PolicyThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
After reviewing my website,it's said to say we spent to have aprofessinal do it and we have to make are own changes.I want a refund back!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Sincere thanks to both the Revdex.com and GoDaddy for handling this matter so swiftly
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Domain Name Registration Agreement* Website Builder Service AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at ***Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a Good Faith effort to honor its agreements with the customerAccount management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the service in question was renewed appropriately. Our customer may cancel the unneeded product and contact our 24/Support teams at ###-###-#### for a full refund to the payment method on file within days of the renewal dateEDUCATION:For assistance with the cancellation of the unneeded product, our customer may wish to follow the steps found at this link: ***Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO***GoDaddy.com*** ** *** *** *** *** ** ***###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 18, 2015, the complainant contacted GoDaddy’s 24/Customer Care Center due to senders of email messages to the complainant receiving “bounceback” emails. When a mail server cannot send or deliver an email, it generates a “bounceback” message describing what happened, including the reason the message delivery failedIn this case, the message being sent to the complainant contained a link, attachment, or pattern caught by our filters as potential spam, or unwanted email.Bounceback emails can be frustrating to providers and end users alike. One of GoDaddy’s goals is balancing our responsibility as a service provider to help eliminate spam from entering our system, while at the same time providing end users with optionsDue to volume and the dynamics behind spam, legitimate emails may occasionally be blocked by GoDaddy’s email servers. In this case, the bounceback the sender received included a link where they could submit more information to our Email Operations team for further review and potential removal from our filters. GoDaddy’s customer care staff walked the complainant through the steps required to submit this information on June 18, RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our Advanced Technical Support team has reached out to the complainant directly to request further information, and we ask that the complainant continue to work with our support teams to troubleshoot and attempt to address these concerns. While GoDaddy isn’t able to provide an absolute guarantee that emails won’t be blocked for spam in the future, our support teams are always ready to review customer concerns and attempt to assist.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.EDUCATION:The complainant may find the following article from GoDaddy’s help center useful:What does my bounceback email mean?https://www.godaddy.com/help/what-does-my-email-bounceback-mean-3568Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 5, 2015, our customer purchased a domain name registration, two domain
renewals, a Website Builder plan, and received a free Office starter email plan all for a 1-year via online transactionPer our customer's account preferences, GoDaddy was instructed to automatically renew the Website Builder and Office starter plans and did so on September 5, 2016, in a good faith effort to honor its agreements with our customer.On March 21, 2017, our customer contacted GoDaddy regarding the renewals on their accountDuring the interaction, our customer stated they had previously called in to disable auto-renew on the products in questionContrary to the customer’s understanding, no such interaction took placeHowever, what did occur was that our customer disabled the auto-renew settings on the domain assigned to the Website Builder and did so on August 5, Our customer’s request for a refund was denied in accordance with our Refund Policy.GoDaddy does not arbitrarily change the automatic renewal setting on our customers' behalf; account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceWe encourage our customer to review and manage their account settings to prevent further unwanted renewalsWe also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn May 14, 2017, our customer purchased a domain name transfer via online transactionA domain transfer allows a registrant to move a domain from one registrar (such as GoDaddy) to another.The domain transfer process requires that the registrant take specific steps to move a domainInstructions are sent via email to the domain’s administrative contact outlining these steps. Our customer did not complete these steps in a timely manner and after days, the transfer failed RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer made no attempt to contact our support center to request information regarding the transfer status or to request a refund.A chargeback was initiated against the domain transfer transaction on June 28, 2017, withdrawing funds paid to GoDaddyWe are unable to provide a refund in a state of financial loss.After serious consideration, GoDaddy discontinued email support, and added live chat as a support option due to high demandThis was done in the hopes of giving a timelier and more personal response to customer concerns.Our friendly and knowledgeable customer care team are happy to address customer concerns, and can be reached at 480-505-or by visiting https://support.godaddy.com/ for live chat, help articles and more.To better serve our international customers, we also provide local numbers for customer careThese can be found on our website at https://www.godaddy.com/contact-us.aspxThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Auctions Membership AgreementThe latest version of these agreements can be found at: https://www.***On November 25, the complainant purchased a domain name registration for a five year term at a cost of $The complaint elected to sell their Domain Name through GoDaddy’s Premium Listings Service for $and pay a transaction fee of 30%The transaction was completed on September 28, RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to the complainantAt this time we have posted payments to the complainant that total $EDUCATION:The complainant may wish to review the following information regarding GoDaddy’s Premium Listing Service:Premium Listings: https://www.***Getting Paid for Premium Listings: https://***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***GoDaddy takes our customer's privacy very seriouslyOther than as
described in the GoDaddy Privacy Policy, found at *** GoDaddy does not provide information to others without express permissionOur customer’s contact information may have been gathered from the Whois information on their domain name(s).Per our registrar agreement with the Internet Corporation for Assigned Names and Numbers (ICANN), the contact and registrant information listed for a domain name must be made public in the Whois databaseThe Whois database is an Internet service that finds information about a domain name or IP addressinformation is a violation and may lead to the termination of a domain registrationRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy offers private registration services as an aservice for select domain names via an affiliate company, Domains by ProxyInformation on what benefits Private Registration provides and how our customer may add the service to their domain(s) may be viewed at the links below:***Additionally, according to the IRS, there are some known scams currently where automated calls as well as live callers are calling people indicating the IRS is going to take action against themMore information on this can be found on the IRS's Consumer Alerts page at the following link.IRS Consumer Alerts - ***Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseThe Protected Registration service our customer elected to add to their domain name at the time of purchase has function as advertised, keeping the domain name from expiring and being canceled without following the outlined cancellation processOur customer was informed on February 1, what steps to take to cancel the Protected RegistrationOur customer chose to not follow those steps and as such the domain name renewed. GoDaddy’s support teams have offered to assist our customer however, they continue to refuse to follow the steps required for the removal of the service in questionAgain, once cancelled our customer can then cancel their domain name and follow up with our support teams to request a refund.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On October 11, 2015, our customer purchased a domain name registration for a 2-year
term via online transaction.On October 12, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy proactively sent renewal notices prior to the expiration date on September 11, and October 6, These notices informed our customer their expiring service would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferencesAccount management is a customer responsibility.On October 18, 2017, our customer contacted our Customer Care team to request a refund and was properly informed the transaction was beyond refund eligibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The renewal preference associated with the domain name in question has since been disabled, instructing GoDaddy not to renew upon expirationWe encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy