Thank you for the opportunity to address the additional concerns presented by the complainantWhile the complainant’s domain may be set to expire in 2018, the complainant’s concerns revolve around their hosting account, a separate product.As previously stated, GoDaddy made the difficult decision to cease the hosting service that the complainant’s website resided on. The complainant was notified via email on May 14, via email. GoDaddy has no control over what happens to email notices after leaving our system, or how the complainant's ISP or email client chooses to handle the email once received GoDaddy did not call the complainant, in compliance with the complainant’s contact preferences stating they do not wish to receive calls regarding their account.GoDaddy provided days after suspension to allow the complainant to retrieve files, however, no action was taken by the complainant until November 15, 2015. While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.Again, the complainant was provided a customer-specific code for a free Economy Plesk hosting plan for one year, and can contact our customer care team with any questions on redeeming this codeGoDaddy will not provide $as requested, nor will GoDaddy create a new site for the complainant at no charge The complainant may wish to review sites such as Archive.org and utilize the “Wayback Machine” to determine if they may be able to recover any of their site content.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsGoDaddy stands by its previous response. On May 13, 2017, our customer contacted our Hosting Support team and was advised of the steps to install a desired application to their hosting plan. At that time, our customer was also advised of any errors that could occur with the changes they wished to make, and the cause of any errors they were seeing at the time. These errors were caused by the domain not being added to the hosting account in question, and our agents were able to provide information to our customer within the scope of our Statement of Support, found at https://www.godaddy.com/agreements/showdoc.aspx?pageid=20240, to try to help the customer attempt to correct the issue.Again, should our customer require technical assistance with their account or products, our friendly and knowledgeable customer care team can be reached at 480-505-or by visiting https://support.godaddy.com/ for live chat, help articles and more Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.The domains in question were not automatically renewedOn January 24, 2017, our
customer contacted GoDaddy support via phoneDuring this interaction, our customer expressed a desire to change the term length to one year for their domains which were set for automatic renewalOur customer was advised that in order to change the automatic renewal term to one year, they would need to manually renew the domains in question for one yearOur customer agreed, authorizing the agent to place the renewal order on their behalf. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Renewing a domain is an irreversible actionOur customer is correct in that we are unable to issue a refund, as the domains are still active within their accountAdditionally, GoDaddy has already provided the money to the Registry and we are unable to recoup said funds.While we are unable to refund the fees paid, we would like to resolve this in good faithAs such, we would like to add an in-store credit to our customers account in the amount of $USDIf this is acceptable to our customer, they may let us know by sending an email to [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On February 22, our customer contacted our Customer Care teams due to problems experienced while attempting to send email messages via a Virtual Private Hosting server they had been utilizing. Our customer was advised their IP address is on a block listGoDaddy does not control the block list however, our technical team has requested an unblock of the associated IP addressRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As with all service providers, GoDaddy had unexpected technical issues and is working quickly and vigorously to resolve them and minimize any impact to our customerGoDaddy is unable to provide a specific time or date of resolution at this time and appreciates our customer’s patience and understandingThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the
following agreements:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of this agreement and other legal agreements may be found at: ***The forms our customer created using GoDaddy’s Website Builder are not typical, specifically, the number of elements included on the formThere are inherent limitations with template based software, such as Website Builder, that are put in place to allow optimal performanceUnfortunately, our customer’s forms have exceeded these limitations.Resolution:GoDaddy values our customer’s business and has upheld its agreements with them in good faith.As a onetime exception, GoDaddy will renew their Website Builder for months at no costShould our customer wish to accept this offer, they may indicate so in reply.Education:Our customer may wish to research third party tools that can be used to create formsAs these tools focus on form creation, they often allow more flexibility and provide more featuresWebsite Builder is designed to allow embedding of such formsThey may find this support article useful, specifically the section on HTML.Designing Pages with Website Builder v- ***Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.As previously stated, the domain name in question was canceled on March 3, from within the customer accountThis action was taken either by the complainant or a party authorized to access their account, and the complainant was notified via email when this cancellation took place.The complainant did not contact our 24/Customer Care Center to attempt recover the domain until May 2, 2015, at which time the domain was in a non-recoverable status and in the process of being returned to the domain registryAgain, by canceling the domain on March 3, whether intentional or not, the complainant voluntarily ended the domain’s registration.The domain name is currently publicly available for registration, and we would encourage the complainant to register the domain name as soon as possible.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On November 25, 2017, our customer initiated the transfer of a domain name from
GoDaddy to another providerOn November 26, 2017, that transfer request failed and our customer was notified via emailOn December 9, the domain in question came due for renewalPer our customer's account preferences, GoDaddy was instructed to not automatically renew our customer's domain name upon expiration and did not do so in a good faith effort to honor its agreements with our customerThat same day our customer contacted our 24/Customer Care Center and was informed they needed to remove the privacy services from the domain if they wished to transfer it awayRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.At this time our customer has two options; they may renew the domain name, wait days, then initiate the transfer with their new provider or they may utilize the information found at the link below and attempt the transfer with the name as isTransferring Expired Domain Names***At this time the domain is still active however, our customer will need to see to either of the above steps as soon as possible to prevent additional fees being due for the renewal of the domainThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and found that the resolution we agreed to via emails between myself and the office of the CEO to be satisfactory. The business in reference has resolved this issue fairly and expeditiously and I sincerely appreciate their help
Sincerely,Scott B B***Scott B B***, GIA Graduate GemologistChairman of the Board, President, and CEOMetdia CorporationPhone: ###-###-####Fax: ###-###-####Email: ***metdia.com
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. We stand by our previous response. Our customer’s account preferences instructed GoDaddy to renew their domain name upon its annual expiration for a one-year term. GoDaddy proactively sent multiple renewal notices prior to the expiration and subsequent renewal transaction which informed our customer the product would be renewed unless additional action was taken A refund for the domain name registration renewal is not applicable. However, if our customer cancels the domain name within days of the renewal that occurred on October 23, 2015; in accordance with our Refund Policy, we will provide a refund for the private registration.We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer. Kindest regards, *** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Go Daddy did not have the authorization to use the Citibank card they chargedIt was Citibank that notified me of the attempted charge and Citibank which did not release the fundsIf Go Daddy had the authority the charge would have been paid by CitibankAlso, for some reason I was not alerted by Citibank of their concern for over a month as they were looking into the issue themselvesTherefore I was unable to follow up on this until I received the notification of the attempt by Go Daddy to make the unauthorized transaction until that timeI would have contacted Go Daddy myself if I had been properly notified in advanceMy business email was being sent a large volume of spam at that time which I had to filter and curbIf I had received proper notification by mail as I had been send previously I would have dealt with this earlierI am sending the prior noticesWithout proper notice Go Daddy did not stand by the terms of the original agreement
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.GoDaddy offers a domain monitoring service for which it charges a feeFor the fee, GoDaddy monitors a list of unavailable domains I submit to themIt immediately advises me via email of any changes in a domain's whois informationGoDaddy continues to collect fees from me without providing the serviceFor over a year - and still continuing - GoDaddy has told me it has software technicians working on the problemSince it never got fixed - and still isn't - it can be presumed that information was falseThe domain monitoring service is an integral part of my business of acquiring and selling domainsWithout the service, we continually lost opportunities to acquire salable domains for our portfolioWe continued to wait because of GoDaddy's repeated assertion that the problem was being fixedIn response to our complaints, the company refers to its Terms of Service and other contractual agreementsTaking money without providing promised services is fraudNo agreement or contract can absolve a company for committing an illegal act.We ask GoDaddy to transfer our monitored domains to another account - one in which the monitoring service is providedWe ask the initial fees for placing the domains in a new account be waived
Regards,
*** ***
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseGoDaddy sent five renewal notices prior to the domains expiration dateUpon expiration, GoDaddy sent an additional three failed billing notifications between the dates of May 6, and May 17, Account management is a customer responsibility.The Website Builder product and domain name are renewed independently, as you can have one without the otherThe product can be used with any domain name even if it is not registered with us.Our gesture of goodwill remainsIf our customer wishes to redeem their domain name for the retail rate of renewal plus half the redemption fee, they may do so by contacting our Customer Care CenterThis offer will remain in effect through July 1, 2017, at which point our customer will be required to pay the full redemption fee to recover their domain name.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx GoDaddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any actionThese practices are discussed within the Universal Terms of Service Agreement referenced above On May 28, 2014, May 28, 2015, and June 1, 2016, our customer’s financial institution provided GoDaddy with updated information for the payment method associated to the services in question.Per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so following our receipt of the updated credit card information in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to expiration for each service term, most recently on:• April 20, 2016• May 5, 2016• May 15, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We have no record of our customer contacting support staff to request cancellation of services and deactivation of their accountOur customer will need to do so in order to ensure no future billing occurs within their account with us. We also encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.While we do a lot of things right, we also know we have room for improvementAs previously stated, we are working diligently to reduce our hold times.If it is our customers desire to move their services to another registrar, they can transfer their domains away by referencing the following article:https://www.godaddy.com/help/transferring-domain-names-to-another-regist...⇄ our customers hosting accounts, we encourage our customer to transfer the contents of their websites before cancelling their services to avoid any down time of their websitesOnce they have canceled their hosting services with us, they are welcome to contact our 24/support teams to review the refund eligibility of any cancelled products.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx The domain name specified and an email plan expired from within our customer’s account on
September 7, 2015. The plan was canceled on September 27, for non-payment. On October 8, via an online transaction, our customer recovered their expired domain from registry redemption by paying the applicable fee and renewed the domain for a 10-year period. In a separate transaction, our customer purchased two Business Email plans, each for a one-year term. Our customer then contacted our customer support team by phone and requested an upgrade to another GoDaddy email service offering, Microsoft Office 365. The Business Email plans previously purchased were canceled and refunded in fullOur customer then purchased an Email Essentials, Microsoft Office plan for a two-year term and assistance was provided in the setup of the service Our customer is now requesting a refund for their domain registration, redemption fee, and email services. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The services our customer purchased are functioning as intended. Domains and associated fees are non-refundable. If the email plan our customer purchased not accommodate their needs, they may request an In-Store credit for any unused time remaining on their plan upon cancellationThere are no applicable refunds within our customer’s account. We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service AgreementThe latest version of these agreements can be found at: ***On March 11, 2015, a Premium Extended Validation (EV) SSL certificate was purchased for a one year term via an online transaction in the customer account in questionPremium EV SSL certificates are used to assure visitors to a website that the organization's legal and physical existence has been verified according to strict industry standards. As such, our Premium EV SSL certificates require an extensive vetting process which may take up to days to complete, due to the extensive email correspondence that may be required to provide our SSL specialists the necessary identification documents RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As all of the necessary documentation to complete the verification process has been provided, we have contacted the complainant directly and verified that the Premium EV SSL certificate in question was issued on April 2, 2015. This SSL certificate is valid for a one year period from that date.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,*** ***Office of the CEO - GoDaddy
I'm paying for a service This service is to have a functional websiteGodaddy has had so many outages since my sign up The service is not being withheld if I'm not receiving this service because I cannot login to my admin because of Godaddy server issues or potential and current clients cannot visit my website Just on the 29th I was not able to get into the admin for approximately hoursHaving a random outage can be expected After the almost months of this issue, I would think a company would resolve their problemsAgain, the service I'm paying for is for a reliable website, which I am not gettingMy wish is for Godaddy to fix this
The backend of the software was never working rightThe cause of the multiple issues I experienced with the deluxe hosting was continuously shifting between repsI never authorized the additional year of service.Regardless, even if I had authorized it, the numerous calls and the dissatisfaction with the mulitude of issues do to your software, should warrant a refund of a term that I would not be taking part in. This is horrible customer service and a blatant and insulting cash grab by a company that lost track of helping its users properly and keeps building on its antiquated and buggy system.I do not accept this response and you need to refund my money for services I am not receiving or authorized
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 24, 2016, our customer contacted GoDaddy to renew their hosting
serviceThey were given the option to move to Managed Wordpress and pay a lower cost, to which they agreedManaged Wordpress includes an automated tool that will attempt to migrate an existing siteOur customer initiated the migration using this tool, however it failed.On October 26, 2016, our customer contacted support after receiving an email stating the migration had failedA second attempt to migrate was made, however, it also failed.On November 17, 2016, a third party with access to the account and the security validation information contacted GoDaddyThey were advised the original hosting service had expired and would soon be canceled from the accountIt was explained that if the files needed to be recovered following the cancellation of the service, a fee would be charged.On December 13, 2016, our customer contacted GoDaddy to have us try and restore their website contentThe restore was successful and our customer’s website is now active.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per our terms of service, it is our customer's responsibility to maintain independent copies of data uploaded to their GoDaddy hosting accountThe reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restoredGoDaddy charged our customer a reduced recovery feeWe will not be providing any further exceptions in this case.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by the complainantWhile the complainant’s domain may be set to expire in 2018, the complainant’s concerns revolve around their hosting account, a separate product.As previously stated, GoDaddy made the difficult decision to cease the hosting service that the complainant’s website resided on. The complainant was notified via email on May 14, via email. GoDaddy has no control over what happens to email notices after leaving our system, or how the complainant's ISP or email client chooses to handle the email once received GoDaddy did not call the complainant, in compliance with the complainant’s contact preferences stating they do not wish to receive calls regarding their account.GoDaddy provided days after suspension to allow the complainant to retrieve files, however, no action was taken by the complainant until November 15, 2015. While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.Again, the complainant was provided a customer-specific code for a free Economy Plesk hosting plan for one year, and can contact our customer care team with any questions on redeeming this codeGoDaddy will not provide $as requested, nor will GoDaddy create a new site for the complainant at no charge The complainant may wish to review sites such as Archive.org and utilize the “Wayback Machine” to determine if they may be able to recover any of their site content.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsGoDaddy stands by its previous response. On May 13, 2017, our customer contacted our Hosting Support team and was advised of the steps to install a desired application to their hosting plan. At that time, our customer was also advised of any errors that could occur with the changes they wished to make, and the cause of any errors they were seeing at the time. These errors were caused by the domain not being added to the hosting account in question, and our agents were able to provide information to our customer within the scope of our Statement of Support, found at https://www.godaddy.com/agreements/showdoc.aspx?pageid=20240, to try to help the customer attempt to correct the issue.Again, should our customer require technical assistance with their account or products, our friendly and knowledgeable customer care team can be reached at 480-505-or by visiting https://support.godaddy.com/ for live chat, help articles and more Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.The domains in question were not automatically renewedOn January 24, 2017, our
customer contacted GoDaddy support via phoneDuring this interaction, our customer expressed a desire to change the term length to one year for their domains which were set for automatic renewalOur customer was advised that in order to change the automatic renewal term to one year, they would need to manually renew the domains in question for one yearOur customer agreed, authorizing the agent to place the renewal order on their behalf. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Renewing a domain is an irreversible actionOur customer is correct in that we are unable to issue a refund, as the domains are still active within their accountAdditionally, GoDaddy has already provided the money to the Registry and we are unable to recoup said funds.While we are unable to refund the fees paid, we would like to resolve this in good faithAs such, we would like to add an in-store credit to our customers account in the amount of $USDIf this is acceptable to our customer, they may let us know by sending an email to [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On February 22, our customer contacted our Customer Care teams due to problems experienced while attempting to send email messages via a Virtual Private Hosting server they had been utilizing. Our customer was advised their IP address is on a block listGoDaddy does not control the block list however, our technical team has requested an unblock of the associated IP addressRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As with all service providers, GoDaddy had unexpected technical issues and is working quickly and vigorously to resolve them and minimize any impact to our customerGoDaddy is unable to provide a specific time or date of resolution at this time and appreciates our customer’s patience and understandingThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the
following agreements:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of this agreement and other legal agreements may be found at: ***The forms our customer created using GoDaddy’s Website Builder are not typical, specifically, the number of elements included on the formThere are inherent limitations with template based software, such as Website Builder, that are put in place to allow optimal performanceUnfortunately, our customer’s forms have exceeded these limitations.Resolution:GoDaddy values our customer’s business and has upheld its agreements with them in good faith.As a onetime exception, GoDaddy will renew their Website Builder for months at no costShould our customer wish to accept this offer, they may indicate so in reply.Education:Our customer may wish to research third party tools that can be used to create formsAs these tools focus on form creation, they often allow more flexibility and provide more featuresWebsite Builder is designed to allow embedding of such formsThey may find this support article useful, specifically the section on HTML.Designing Pages with Website Builder v- ***Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.As previously stated, the domain name in question was canceled on March 3, from within the customer accountThis action was taken either by the complainant or a party authorized to access their account, and the complainant was notified via email when this cancellation took place.The complainant did not contact our 24/Customer Care Center to attempt recover the domain until May 2, 2015, at which time the domain was in a non-recoverable status and in the process of being returned to the domain registryAgain, by canceling the domain on March 3, whether intentional or not, the complainant voluntarily ended the domain’s registration.The domain name is currently publicly available for registration, and we would encourage the complainant to register the domain name as soon as possible.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On November 25, 2017, our customer initiated the transfer of a domain name from
GoDaddy to another providerOn November 26, 2017, that transfer request failed and our customer was notified via emailOn December 9, the domain in question came due for renewalPer our customer's account preferences, GoDaddy was instructed to not automatically renew our customer's domain name upon expiration and did not do so in a good faith effort to honor its agreements with our customerThat same day our customer contacted our 24/Customer Care Center and was informed they needed to remove the privacy services from the domain if they wished to transfer it awayRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.At this time our customer has two options; they may renew the domain name, wait days, then initiate the transfer with their new provider or they may utilize the information found at the link below and attempt the transfer with the name as isTransferring Expired Domain Names***At this time the domain is still active however, our customer will need to see to either of the above steps as soon as possible to prevent additional fees being due for the renewal of the domainThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and found that the resolution we agreed to via emails between myself and the office of the CEO to be satisfactory. The business in reference has resolved this issue fairly and expeditiously and I sincerely appreciate their help
Sincerely,Scott B B***Scott B B***, GIA Graduate GemologistChairman of the Board, President, and CEOMetdia CorporationPhone: ###-###-####Fax: ###-###-####Email: ***metdia.com
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. We stand by our previous response. Our customer’s account preferences instructed GoDaddy to renew their domain name upon its annual expiration for a one-year term. GoDaddy proactively sent multiple renewal notices prior to the expiration and subsequent renewal transaction which informed our customer the product would be renewed unless additional action was taken A refund for the domain name registration renewal is not applicable. However, if our customer cancels the domain name within days of the renewal that occurred on October 23, 2015; in accordance with our Refund Policy, we will provide a refund for the private registration.We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer. Kindest regards, *** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Go Daddy did not have the authorization to use the Citibank card they chargedIt was Citibank that notified me of the attempted charge and Citibank which did not release the fundsIf Go Daddy had the authority the charge would have been paid by CitibankAlso, for some reason I was not alerted by Citibank of their concern for over a month as they were looking into the issue themselvesTherefore I was unable to follow up on this until I received the notification of the attempt by Go Daddy to make the unauthorized transaction until that timeI would have contacted Go Daddy myself if I had been properly notified in advanceMy business email was being sent a large volume of spam at that time which I had to filter and curbIf I had received proper notification by mail as I had been send previously I would have dealt with this earlierI am sending the prior noticesWithout proper notice Go Daddy did not stand by the terms of the original agreement
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.GoDaddy offers a domain monitoring service for which it charges a feeFor the fee, GoDaddy monitors a list of unavailable domains I submit to themIt immediately advises me via email of any changes in a domain's whois informationGoDaddy continues to collect fees from me without providing the serviceFor over a year - and still continuing - GoDaddy has told me it has software technicians working on the problemSince it never got fixed - and still isn't - it can be presumed that information was falseThe domain monitoring service is an integral part of my business of acquiring and selling domainsWithout the service, we continually lost opportunities to acquire salable domains for our portfolioWe continued to wait because of GoDaddy's repeated assertion that the problem was being fixedIn response to our complaints, the company refers to its Terms of Service and other contractual agreementsTaking money without providing promised services is fraudNo agreement or contract can absolve a company for committing an illegal act.We ask GoDaddy to transfer our monitored domains to another account - one in which the monitoring service is providedWe ask the initial fees for placing the domains in a new account be waived
Regards,
*** ***
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseGoDaddy sent five renewal notices prior to the domains expiration dateUpon expiration, GoDaddy sent an additional three failed billing notifications between the dates of May 6, and May 17, Account management is a customer responsibility.The Website Builder product and domain name are renewed independently, as you can have one without the otherThe product can be used with any domain name even if it is not registered with us.Our gesture of goodwill remainsIf our customer wishes to redeem their domain name for the retail rate of renewal plus half the redemption fee, they may do so by contacting our Customer Care CenterThis offer will remain in effect through July 1, 2017, at which point our customer will be required to pay the full redemption fee to recover their domain name.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx GoDaddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any actionThese practices are discussed within the Universal Terms of Service Agreement referenced above On May 28, 2014, May 28, 2015, and June 1, 2016, our customer’s financial institution provided GoDaddy with updated information for the payment method associated to the services in question.Per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so following our receipt of the updated credit card information in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to expiration for each service term, most recently on:• April 20, 2016• May 5, 2016• May 15, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We have no record of our customer contacting support staff to request cancellation of services and deactivation of their accountOur customer will need to do so in order to ensure no future billing occurs within their account with us. We also encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.While we do a lot of things right, we also know we have room for improvementAs previously stated, we are working diligently to reduce our hold times.If it is our customers desire to move their services to another registrar, they can transfer their domains away by referencing the following article:https://www.godaddy.com/help/transferring-domain-names-to-another-regist...⇄ our customers hosting accounts, we encourage our customer to transfer the contents of their websites before cancelling their services to avoid any down time of their websitesOnce they have canceled their hosting services with us, they are welcome to contact our 24/support teams to review the refund eligibility of any cancelled products.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx The domain name specified and an email plan expired from within our customer’s account on
September 7, 2015. The plan was canceled on September 27, for non-payment. On October 8, via an online transaction, our customer recovered their expired domain from registry redemption by paying the applicable fee and renewed the domain for a 10-year period. In a separate transaction, our customer purchased two Business Email plans, each for a one-year term. Our customer then contacted our customer support team by phone and requested an upgrade to another GoDaddy email service offering, Microsoft Office 365. The Business Email plans previously purchased were canceled and refunded in fullOur customer then purchased an Email Essentials, Microsoft Office plan for a two-year term and assistance was provided in the setup of the service Our customer is now requesting a refund for their domain registration, redemption fee, and email services. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The services our customer purchased are functioning as intended. Domains and associated fees are non-refundable. If the email plan our customer purchased not accommodate their needs, they may request an In-Store credit for any unused time remaining on their plan upon cancellationThere are no applicable refunds within our customer’s account. We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service AgreementThe latest version of these agreements can be found at: ***On March 11, 2015, a Premium Extended Validation (EV) SSL certificate was purchased for a one year term via an online transaction in the customer account in questionPremium EV SSL certificates are used to assure visitors to a website that the organization's legal and physical existence has been verified according to strict industry standards. As such, our Premium EV SSL certificates require an extensive vetting process which may take up to days to complete, due to the extensive email correspondence that may be required to provide our SSL specialists the necessary identification documents RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As all of the necessary documentation to complete the verification process has been provided, we have contacted the complainant directly and verified that the Premium EV SSL certificate in question was issued on April 2, 2015. This SSL certificate is valid for a one year period from that date.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,*** ***Office of the CEO - GoDaddy
I'm paying for a service This service is to have a functional websiteGodaddy has had so many outages since my sign up The service is not being withheld if I'm not receiving this service because I cannot login to my admin because of Godaddy server issues or potential and current clients cannot visit my website Just on the 29th I was not able to get into the admin for approximately hoursHaving a random outage can be expected After the almost months of this issue, I would think a company would resolve their problemsAgain, the service I'm paying for is for a reliable website, which I am not gettingMy wish is for Godaddy to fix this
The backend of the software was never working rightThe cause of the multiple issues I experienced with the deluxe hosting was continuously shifting between repsI never authorized the additional year of service.Regardless, even if I had authorized it, the numerous calls and the dissatisfaction with the mulitude of issues do to your software, should warrant a refund of a term that I would not be taking part in. This is horrible customer service and a blatant and insulting cash grab by a company that lost track of helping its users properly and keeps building on its antiquated and buggy system.I do not accept this response and you need to refund my money for services I am not receiving or authorized
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 24, 2016, our customer contacted GoDaddy to renew their hosting
serviceThey were given the option to move to Managed Wordpress and pay a lower cost, to which they agreedManaged Wordpress includes an automated tool that will attempt to migrate an existing siteOur customer initiated the migration using this tool, however it failed.On October 26, 2016, our customer contacted support after receiving an email stating the migration had failedA second attempt to migrate was made, however, it also failed.On November 17, 2016, a third party with access to the account and the security validation information contacted GoDaddyThey were advised the original hosting service had expired and would soon be canceled from the accountIt was explained that if the files needed to be recovered following the cancellation of the service, a fee would be charged.On December 13, 2016, our customer contacted GoDaddy to have us try and restore their website contentThe restore was successful and our customer’s website is now active.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per our terms of service, it is our customer's responsibility to maintain independent copies of data uploaded to their GoDaddy hosting accountThe reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restoredGoDaddy charged our customer a reduced recovery feeWe will not be providing any further exceptions in this case.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy