On October 3, I received emails from
GoDaddy variously titled "Your domain(s) is set to renew soon" and
"***, here's your domain renewal notice" both of which indicated
that the domains would be renewed on October 8, This followed
multiple other emails I received in September with similar titles all of which
apparently did not indicate that anything had in fact been renewed I get
so many emails from GoDaddy that I simply do not know if I received a receipt
from the auto renewal on my expired credit card. On October 9, I realized that my credit
card had expired so I logged onto the GoDaddy site, updated my credit card, and
submitted the renewal. It was not clear
that they had all just been renewed for two years. On October 15, I noticed that my credit card had
been charged twice by GoDaddy I called and explained the situation
- GoDaddy did not call meThe customer service agent and his supervisor both
told me that I could not cancel my second accidental renewal even though it was
not to occur for years. They both said
that if I wanted to cancel my renewal from the years to I would also
have to cancel my auto renewal from to and lose my domains including the
eponymous domain of my copyrighted company name Please note that this was business days after my accidental renewal Anyone with half a brain can see that I accidentally
renewed my domains from to on the same day they were auto renewed
from to via an expired credit card, particularly in light of the fact
that I have been renewing these domains every two years for several years. This was an accident caused in part by Go
Daddy’s confusing communication style of sending dozens of renewal notice
emails over several months. I will not
settle for a partial refund. Do the right thing GoDaddy
GoDaddy.com did not live up to it's own user agreement which is ridiculous in itself They sell an unlimited data plan and then explain in their user agreement that they have limitations which they don't divulge Since when does GoDaddy get to redefine the word unlimited? They weren't Webster's dictionary the last time I checked Their only explanation is if your site causes a degradation of service My site didn't degrade their services whatsoever They are merely operating a bait and switch scam to entice new customers and then come after them for more money I highly recommend the Revdex.com bring this scam to the attention of the State Attorney General Such practices a haven't fared well in the past AOL offered unlimited Internet and then couldn't provide it in the 1990's They were sued for 100's of millions of dollars and AOL was forced to pay it As for not responding to their complaints, I responded promptly each time There wasn't an issue with my site and they refused to explain how I was degrading their services I am systems administrator specialist for the military I am well aware of how this works The impetus is on GoDaddy to prove that I degraded service which they can't They are merely going after more money after lying to consumers.Thus far, I haven't even mentioned the crappy service they provide They stated they left my site available to "correct" the situation I've logged in, but still couldn't manage my "offending files." This has happened many times with GoDaddy and their support for the issue has been atrocious It's not hard to find others in my situation GoDaddy are scam artists and thievespure and simple
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity
to the additional concerns presented by the complainantWe have reviewed this
matter and would like to present the following.We stand by our previous responseThe time added to the
domain names in question during their August 6, renewal, accompanied them
to their new registrarAs GoDaddy paid the registry for this time we cannot be
expected to provide a refund to the complainant.Thank you
again for the opportunity to address and bring clarity to the concerns
presented by the complainant.Kindest
regards,*** ***Office of
the CEO - GoDaddy*** ** *** *** *** ***Scottsdale,
AZ
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 27, and July 28, our customer purchased several products via
online transaction for one year each; Website Hosting, Starter Email, Website Builder, and one domain name with Private Registration. On July 27, and July 28, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent seven renewal notifications between April 28, and July 22, as well as order confirmation emails on July 27, and July 28, Our customer connected with our 24/Customer Care center on July 28, to have all unwanted items canceled and refundedRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While GoDaddy processed our customer’s refund on July 28, 2016, *** may hold those funds for up to daysDuring that time *** determines if they have any outstanding claims to those funds, such as if a sale from a different company that was processed through *** was still owedIf *** finds they have an outstanding claim, all or part of the refund will be applied to what is owedOtherwise, the funds typically would be released back to our customer’s financial institution by the 11th day.If our customer has not receive the funds, they will need to contact *** directlyWe have provided their contact information below for our customer’s convenience:*** Contact Info:U.Sand Canada Customer Care###-###-####***Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 10, 2017, our customer purchased a domain name registration for a 2-year term
via online transaction.GoDaddy takes our customers' privacy very seriously Other than as described in the GoDaddy Privacy Policy, found at https://www.godaddy.com/Agreements/Privacy.aspx, GoDaddy does not provide information to others without our customers' express permissionGoDaddy does not sell lists or aid in the creation of unwanted email or spam.Based on the information our customer provided, it appears their contact information may have been gathered from the WHOIS information for their domain name.Per our registrar agreement with the Internet Corporation for Assigned Names and Numbers (ICANN), contact and registrant information listed for a domain name must be made public in the WHOIS databaseAs part of GoDaddy’s Domain Name Registration Agreement, customers agree to display certain contact information in the WHOIS.GoDaddy offers private registration services as an aservice for select domain names.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On June 12, 2017, our customer canceled their domainIn accordance with GoDaddy’s Refund Policy, we submitted a full refund in the amount of $USD for the original purchase.GoDaddy is unable to completely remove customer accounts, as stated in our Privacy PolicyHowever, we can place customer accounts in a deactivated status once all products and payment methods have been removedOur Customer Care team is standing by to assist with deactivating an account.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 29, the complainant contacted our support teams indicating they were unable to retrieve the authorization code for the specified domain name, necessary to transfer the domain name registration away from GoDaddyAs the problem could not be resolved immediately, it was promptly escalated for further reviewAs with all service providers, GoDaddy has unexpected technical issues and works quickly and vigorously to resolve them and minimize any impact to our customers.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceOn July 29, the complainant was provided the authorization code and they successfully transferred the domain name away from GoDaddy.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kind regards,*** ***Office of the CEO
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On April 4, 2016, our customer renewed the domain name in question via online transaction for a one-year term On April 14, 2016, our customer transferred the domain name’s registration from GoDaddy to another registrar. In transferring a domain name that has recently been renewed, there is potential that the renewal year will be lost upon transfer to a new registrar.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.In reviewing the domain name in question via a public WHOIS lookup, the year our customer purchased as a domain name renewal appears to have been lost. As such, we have refunded the renewal cost, totaling $10.99, to our customer’s original payment method.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the complainant’s additional concernsWe have reviewed this matter and would like to present the following. We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industryGoDaddy is willing to provide the complainant with a refund of their most recent hosting renewal, however the hosting account must first be canceled within the next 45 days ( by April 9, 2015)If the complainant is unsure of how to cancel their products, they can refer to the following documentation or contact our 24 Customer Care Team directly at ###-###-####.Canceling Productshttps://support.godaddy.com/help/article/7468/canceling-productsThank you again for the opportunity to address and bringclarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Good afternoon, I find it very surprising that GoDaddy.com only tells you the part in wich they say it's in the terms and contracts but as I stated in the beginning of my dispute, we have had previous problems like this with them, in which we have told them and they have given us back and refunded the moneyIn this particular case, they say we changed this "auto renew" policy in August but it's not even trueAs I have said before, there are at least places I have now found where you need to check "off" in case you do not wish to continue with the auto-renewSince the first minute we ordered the products, we checked "off" the only one we saw in "settings"How is a client supposed to know there are two other places you need to check off in case you don't want it? Once should be enough to understand for them, you do not wish to continue the service unless you want to, not just auto-renew it. I am attaching the Screen Shot #in which you can see where the “autorenovación / auto renewal” is not checkedThat has been like that since day I am also attaching Screen Shot #where you can find that every time you buy a domain or any product from them, they tell you up front you are buying for a year period but it’s not true, because every year they send you an email telling you that your product service is expired and you need to renewIf you don’t renew you will loose your product, instead, they immediately auto renew your productIf they where legit, they would tell you in their email, “your product is about to go into auto renewal” nothing about expiring because it’s not true.When you buy a product service with them, you can see as I am showing you in the Screen Shot #that from the beginning, even before you can switch off the “auto renewal” they already consider it a “auto renewal” product (shown with the words “recurrente” which mean “recurring).Unfortunatly this isn’t the first time we have gone through this process with GoDaddy.comThey have made this a habit for themI am attaching an Reimbursement Email that we already claimed to them directly in which you can see that they told us that they would reimburse us for that payment and it’s the same case, we didn’t ask for a renewal and they did it directly.In the second Reimbursement Email I am attaching you, you can see how they tell us in their answer that if we do not want the products we can get a credit for themSo please, explain to me how the tell us that in their contracts they say they will not reimburse us for anything when in May 27th, 2015, after a year of buying the products they tell us they will?I am completely disgusted with the way GoDaddy.com is managing their product, services, and their customer claimsI can assure you we tried contacting them directly in this last time and got no answer, so really it isn’t as easy as they make it look like in the information they sent you.Please, make note that we do not wish at all to keep working with this companyThe last time, this happened in May I erased every trace of the credit card so that they could not do “autorenewal” also, and even there, they still have done itWhat other ways do I have for them to understand I do not want to keep their service?Thank you very much for your understanding and ongoing process on this matter
Thank you for the opportunity to address our customer’s additional concerns. Contrary to our customer’s understanding, GoDaddy did not “double bill” themAs previously stated, GoDaddy automatically renewed the domain in question per the account preferences for another 1-year term and honored its agreements with our customerAn order confirmation was sent to our customer following the transaction containing detailsGoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it.The domain in question will expire June 14, The registration time has been appropriately applied to the domain and is not refund eligible. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainantWe would like to present the following:*** *** has not entered into any agreements with the complainant. It appears that this complaint was not intended for *** ***, and as such, the complainant may need
to file a complaint with the appropriate company.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Ken C***Office of the CEO - *** ***
Thank you for the opportunity to address our customer’s additional concernsAs previously stated, the complainant is not the GoDaddy customer/account holder, but is the listed Registrant contact on the domain name in questionThey may either work with the parties involved to have the domain name moved to the desired account or visit changeupdate.com as previously directed to have the domain name moved to the desired accountGoDaddy accounts are meant to be single user accounts only and do not allow for there to be a listed “sub account holder”If an account holder chooses to provide their account credentials to another party for account management purposes, they may do so however, that person would not be considered an account holderFor legal reasons, account specific information is not provided to non-validated non account holdersThe complainant was provided with a correct course of action and needs to take the previously provided steps for moving the domain name to the desired accountThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. As previously stated, contrary to our customer’s understanding, we are unable to find any phone calls placed to GoDaddy by our customer in November 2015.GoDaddy sent our customer email notifications of the pending domain renewals prior to taking renewal action as directed by our customer via their account preferences. GoDaddy does not arbitrarily change the email address provided by the customer and must rely upon its customers for information that we would otherwise be unaware of, such as the use of a new email addressAccount management is a customer responsibility.As the domain renewals were beyond the timeframe applicable for refund, GoDaddy is unable to refund the customer.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,Melanie Van K***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 20, our customer purchased a Workspace Email plan for a 1-year
term via online transactionThis is for the period ending October 20, This email plan provided our customer five-email boxes.On October 20, 2016; per our customer’s account preferences, GoDaddy was instructed to automatically renew the email plan in question for another 1-year term and did so in a good faith effort to honor its agreements with our customer.Our customer contacted our Customer Care Team on January 13, indicating they were not receiving some email messages to one of their email boxesAs a troubleshooting step, our customer was instructed to remove and recreate their email box.On January 26, our customer contacted our Customer Care team again, stating they were not receiving all email messages sent to themDuring the interaction, neither our customer nor our support agent were able to duplicate the issueOur customer declined to troubleshoot the matter further and ended the support interaction.On February 1, our customer contacted our Billing team to request a refund for the latest renewal transaction. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been properly advised the email plan in question is not eligible for refundShould our customer wish to troubleshoot any potential technical problems experienced with using the email plan in question, we suggest they continue to work with our customer care teamThe automatic renewal preference associated with the email service has since been disabled.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Quick Shopping Cart AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx Based on additional information we have finally located the related accountOn October 1, the complaint purchased a Quick Shopping Account for a one year termQuick Shopping Cart is no longer compatible with the complainant’s intention to integrate with ***. We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. GoDaddy has provided the complainant with a refund of their Quick Shopping Cart, please allow to days for this to reflect with their financial institutionCancellation of the Quick Shopping Cart will remain the complainant’s responsibilityFor assistance in cancelling Quick Shopping Cart they can contact our Hour Customer Care Center for assistance ###-###-####. We have not been able to contact the complainant directly however, as a gesture of goodwill we have provided the complainant with a one year subscription to our Online Store at no costOnline Store is compatible with ***. EDUCATION: The complainant might find the following articles useful. Getting Started with Online Storehttps://support.godaddy.com/help/article/9045/getting-started-with-online-s...⇄ Connecting the Online Store to ***https://support.godaddy.com/help/article/12025/connecting-the-online-store-to...⇄ Canceling Productshttps://support.godaddy.com/help/article/7468/canceling-products Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The business response is typical to the concerns I have raised It is evident that they are not willing to accommodate my request which I have clearly outlined in my complaint based on their response their The terms and conditions are not the same as described when I started my relationship with them over years ago Please have them provide a summary outlining the date this practice started, how it was communicated (probably buried deeply in an area that is difficult to see) and state if all customers accepted it without dispute and how it was resolved I definitely was not aware of this change.The concern I raised is that they are automatically forcing a product on me that I did not request or add to my purchase while deceptively adding the product at the very bottom of my domain purchases because customers are highly unlikely to notice and are highly likely to end up paying the monthly subscription unintentionally THIS IS WRONG!I have called the support desk on multiple occasions and ask them to stop this practice and they have refused I have also had to call and have them delete them from my purchase.THIS HAS TO STOP They have to stop making money via deception.Did they offer to cover the cost of transferring my entire relationship to a competitor as an option Not that I am asking or interested but that would have been a very good start.Let me ask a very intelligent question Why on earth would I take the time to call them and file this report if I was not serious? Why on earth do they believe their response would have been acceptable when they are basically doing nothing?
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal
Terms of Service Agreement • Hosting Agreement The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx In review of our customer’s account and the websites referenced within this complaint, the issue is related to the customer’s website coding, not the functionality of the GoDaddy hosting platform. Our customer was advised to review their code as we do not offer support for custom coding While the customer’s website code may work on their local machine, custom code may behave differently when uploaded to a web hosting server as they are configured differently than local computers RESOLUTION: GoDaddy has upheld its agreements in good faith with the customer GoDaddy has worked vigorously to resolve all of the technical issues our customer was experiencing within our scope of support and determined the issue is with our customer’s website code The customer may consider seeking help from an knowledgeable web developer to resolve their concerns that are outside of GoDaddy's scope of supportGoDaddy cannot provide compensation in this matter or absorb any related costs of hiring an independent web developer EDUCATION: GoDaddy's Statement of Support: https://support.godaddy.com/help/article/9522/godaddy-statement-of-support Thank you again for the opportunity to address the concerns presented by our valuable customer Kindest regards, *** *** Office of the CEO - GoDaddy ***@GoDaddy.com *** ** *** *** *** *** Scottsdale, AZ ###-###-#### Phone
Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concernsOur office made multiple attempts to reach the complainant via the phone information they had provided and have been unsuccessfulShould the complainant have the full
credit card number they may reach out to our Billing team directly as they would be able to utilize that information to locate the charges in questionThat team is available hours a day, days a week at ###-###-####. Any applicable refunds will be provided in accordance with our Refund Policy.The complainant may find the following article useful:Refund Policy:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG...⇄ you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Gary H***Office of the CEO - GoDaddy
On October 3, I received emails from
GoDaddy variously titled "Your domain(s) is set to renew soon" and
"***, here's your domain renewal notice" both of which indicated
that the domains would be renewed on October 8, This followed
multiple other emails I received in September with similar titles all of which
apparently did not indicate that anything had in fact been renewed I get
so many emails from GoDaddy that I simply do not know if I received a receipt
from the auto renewal on my expired credit card. On October 9, I realized that my credit
card had expired so I logged onto the GoDaddy site, updated my credit card, and
submitted the renewal. It was not clear
that they had all just been renewed for two years. On October 15, I noticed that my credit card had
been charged twice by GoDaddy I called and explained the situation
- GoDaddy did not call meThe customer service agent and his supervisor both
told me that I could not cancel my second accidental renewal even though it was
not to occur for years. They both said
that if I wanted to cancel my renewal from the years to I would also
have to cancel my auto renewal from to and lose my domains including the
eponymous domain of my copyrighted company name Please note that this was business days after my accidental renewal Anyone with half a brain can see that I accidentally
renewed my domains from to on the same day they were auto renewed
from to via an expired credit card, particularly in light of the fact
that I have been renewing these domains every two years for several years. This was an accident caused in part by Go
Daddy’s confusing communication style of sending dozens of renewal notice
emails over several months. I will not
settle for a partial refund. Do the right thing GoDaddy
GoDaddy.com did not live up to it's own user agreement which is ridiculous in itself They sell an unlimited data plan and then explain in their user agreement that they have limitations which they don't divulge Since when does GoDaddy get to redefine the word unlimited? They weren't Webster's dictionary the last time I checked Their only explanation is if your site causes a degradation of service My site didn't degrade their services whatsoever They are merely operating a bait and switch scam to entice new customers and then come after them for more money I highly recommend the Revdex.com bring this scam to the attention of the State Attorney General Such practices a haven't fared well in the past AOL offered unlimited Internet and then couldn't provide it in the 1990's They were sued for 100's of millions of dollars and AOL was forced to pay it As for not responding to their complaints, I responded promptly each time There wasn't an issue with my site and they refused to explain how I was degrading their services I am systems administrator specialist for the military I am well aware of how this works The impetus is on GoDaddy to prove that I degraded service which they can't They are merely going after more money after lying to consumers.Thus far, I haven't even mentioned the crappy service they provide They stated they left my site available to "correct" the situation I've logged in, but still couldn't manage my "offending files." This has happened many times with GoDaddy and their support for the issue has been atrocious It's not hard to find others in my situation GoDaddy are scam artists and thievespure and simple
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity
to the additional concerns presented by the complainantWe have reviewed this
matter and would like to present the following.We stand by our previous responseThe time added to the
domain names in question during their August 6, renewal, accompanied them
to their new registrarAs GoDaddy paid the registry for this time we cannot be
expected to provide a refund to the complainant.Thank you
again for the opportunity to address and bring clarity to the concerns
presented by the complainant.Kindest
regards,*** ***Office of
the CEO - GoDaddy*** ** *** *** *** ***Scottsdale,
AZ
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 27, and July 28, our customer purchased several products via
online transaction for one year each; Website Hosting, Starter Email, Website Builder, and one domain name with Private Registration. On July 27, and July 28, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent seven renewal notifications between April 28, and July 22, as well as order confirmation emails on July 27, and July 28, Our customer connected with our 24/Customer Care center on July 28, to have all unwanted items canceled and refundedRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While GoDaddy processed our customer’s refund on July 28, 2016, *** may hold those funds for up to daysDuring that time *** determines if they have any outstanding claims to those funds, such as if a sale from a different company that was processed through *** was still owedIf *** finds they have an outstanding claim, all or part of the refund will be applied to what is owedOtherwise, the funds typically would be released back to our customer’s financial institution by the 11th day.If our customer has not receive the funds, they will need to contact *** directlyWe have provided their contact information below for our customer’s convenience:*** Contact Info:U.Sand Canada Customer Care###-###-####***Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 10, 2017, our customer purchased a domain name registration for a 2-year term
via online transaction.GoDaddy takes our customers' privacy very seriously Other than as described in the GoDaddy Privacy Policy, found at https://www.godaddy.com/Agreements/Privacy.aspx, GoDaddy does not provide information to others without our customers' express permissionGoDaddy does not sell lists or aid in the creation of unwanted email or spam.Based on the information our customer provided, it appears their contact information may have been gathered from the WHOIS information for their domain name.Per our registrar agreement with the Internet Corporation for Assigned Names and Numbers (ICANN), contact and registrant information listed for a domain name must be made public in the WHOIS databaseAs part of GoDaddy’s Domain Name Registration Agreement, customers agree to display certain contact information in the WHOIS.GoDaddy offers private registration services as an aservice for select domain names.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On June 12, 2017, our customer canceled their domainIn accordance with GoDaddy’s Refund Policy, we submitted a full refund in the amount of $USD for the original purchase.GoDaddy is unable to completely remove customer accounts, as stated in our Privacy PolicyHowever, we can place customer accounts in a deactivated status once all products and payment methods have been removedOur Customer Care team is standing by to assist with deactivating an account.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 29, the complainant contacted our support teams indicating they were unable to retrieve the authorization code for the specified domain name, necessary to transfer the domain name registration away from GoDaddyAs the problem could not be resolved immediately, it was promptly escalated for further reviewAs with all service providers, GoDaddy has unexpected technical issues and works quickly and vigorously to resolve them and minimize any impact to our customers.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceOn July 29, the complainant was provided the authorization code and they successfully transferred the domain name away from GoDaddy.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kind regards,*** ***Office of the CEO
I attached the proof that the error is in your server 100%, always Godaddy wash the hands
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On April 4, 2016, our customer renewed the domain name in question via online transaction for a one-year term On April 14, 2016, our customer transferred the domain name’s registration from GoDaddy to another registrar. In transferring a domain name that has recently been renewed, there is potential that the renewal year will be lost upon transfer to a new registrar.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.In reviewing the domain name in question via a public WHOIS lookup, the year our customer purchased as a domain name renewal appears to have been lost. As such, we have refunded the renewal cost, totaling $10.99, to our customer’s original payment method.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the complainant’s additional concernsWe have reviewed this matter and would like to present the following. We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industryGoDaddy is willing to provide the complainant with a refund of their most recent hosting renewal, however the hosting account must first be canceled within the next 45 days ( by April 9, 2015)If the complainant is unsure of how to cancel their products, they can refer to the following documentation or contact our 24 Customer Care Team directly at ###-###-####.Canceling Productshttps://support.godaddy.com/help/article/7468/canceling-productsThank you again for the opportunity to address and bringclarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Good afternoon, I find it very surprising that GoDaddy.com only tells you the part in wich they say it's in the terms and contracts but as I stated in the beginning of my dispute, we have had previous problems like this with them, in which we have told them and they have given us back and refunded the moneyIn this particular case, they say we changed this "auto renew" policy in August but it's not even trueAs I have said before, there are at least places I have now found where you need to check "off" in case you do not wish to continue with the auto-renewSince the first minute we ordered the products, we checked "off" the only one we saw in "settings"How is a client supposed to know there are two other places you need to check off in case you don't want it? Once should be enough to understand for them, you do not wish to continue the service unless you want to, not just auto-renew it. I am attaching the Screen Shot #in which you can see where the “autorenovación / auto renewal” is not checkedThat has been like that since day I am also attaching Screen Shot #where you can find that every time you buy a domain or any product from them, they tell you up front you are buying for a year period but it’s not true, because every year they send you an email telling you that your product service is expired and you need to renewIf you don’t renew you will loose your product, instead, they immediately auto renew your productIf they where legit, they would tell you in their email, “your product is about to go into auto renewal” nothing about expiring because it’s not true.When you buy a product service with them, you can see as I am showing you in the Screen Shot #that from the beginning, even before you can switch off the “auto renewal” they already consider it a “auto renewal” product (shown with the words “recurrente” which mean “recurring).Unfortunatly this isn’t the first time we have gone through this process with GoDaddy.comThey have made this a habit for themI am attaching an Reimbursement Email that we already claimed to them directly in which you can see that they told us that they would reimburse us for that payment and it’s the same case, we didn’t ask for a renewal and they did it directly.In the second Reimbursement Email I am attaching you, you can see how they tell us in their answer that if we do not want the products we can get a credit for themSo please, explain to me how the tell us that in their contracts they say they will not reimburse us for anything when in May 27th, 2015, after a year of buying the products they tell us they will?I am completely disgusted with the way GoDaddy.com is managing their product, services, and their customer claimsI can assure you we tried contacting them directly in this last time and got no answer, so really it isn’t as easy as they make it look like in the information they sent you.Please, make note that we do not wish at all to keep working with this companyThe last time, this happened in May I erased every trace of the credit card so that they could not do “autorenewal” also, and even there, they still have done itWhat other ways do I have for them to understand I do not want to keep their service?Thank you very much for your understanding and ongoing process on this matter
Thank you for the opportunity to address our customer’s additional concerns. Contrary to our customer’s understanding, GoDaddy did not “double bill” themAs previously stated, GoDaddy automatically renewed the domain in question per the account preferences for another 1-year term and honored its agreements with our customerAn order confirmation was sent to our customer following the transaction containing detailsGoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it.The domain in question will expire June 14, The registration time has been appropriately applied to the domain and is not refund eligible. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainantWe would like to present the following:*** *** has not entered into any agreements with the complainant. It appears that this complaint was not intended for *** ***, and as such, the complainant may need
to file a complaint with the appropriate company.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Ken C***Office of the CEO - *** ***
Thank you for the opportunity to address our customer’s additional concernsAs previously stated, the complainant is not the GoDaddy customer/account holder, but is the listed Registrant contact on the domain name in questionThey may either work with the parties involved to have the domain name moved to the desired account or visit changeupdate.com as previously directed to have the domain name moved to the desired accountGoDaddy accounts are meant to be single user accounts only and do not allow for there to be a listed “sub account holder”If an account holder chooses to provide their account credentials to another party for account management purposes, they may do so however, that person would not be considered an account holderFor legal reasons, account specific information is not provided to non-validated non account holdersThe complainant was provided with a correct course of action and needs to take the previously provided steps for moving the domain name to the desired accountThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. As previously stated, contrary to our customer’s understanding, we are unable to find any phone calls placed to GoDaddy by our customer in November 2015.GoDaddy sent our customer email notifications of the pending domain renewals prior to taking renewal action as directed by our customer via their account preferences. GoDaddy does not arbitrarily change the email address provided by the customer and must rely upon its customers for information that we would otherwise be unaware of, such as the use of a new email addressAccount management is a customer responsibility.As the domain renewals were beyond the timeframe applicable for refund, GoDaddy is unable to refund the customer.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,Melanie Van K***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 20, our customer purchased a Workspace Email plan for a 1-year
term via online transactionThis is for the period ending October 20, This email plan provided our customer five-email boxes.On October 20, 2016; per our customer’s account preferences, GoDaddy was instructed to automatically renew the email plan in question for another 1-year term and did so in a good faith effort to honor its agreements with our customer.Our customer contacted our Customer Care Team on January 13, indicating they were not receiving some email messages to one of their email boxesAs a troubleshooting step, our customer was instructed to remove and recreate their email box.On January 26, our customer contacted our Customer Care team again, stating they were not receiving all email messages sent to themDuring the interaction, neither our customer nor our support agent were able to duplicate the issueOur customer declined to troubleshoot the matter further and ended the support interaction.On February 1, our customer contacted our Billing team to request a refund for the latest renewal transaction. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been properly advised the email plan in question is not eligible for refundShould our customer wish to troubleshoot any potential technical problems experienced with using the email plan in question, we suggest they continue to work with our customer care teamThe automatic renewal preference associated with the email service has since been disabled.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Quick Shopping Cart AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx Based on additional information we have finally located the related accountOn October 1, the complaint purchased a Quick Shopping Account for a one year termQuick Shopping Cart is no longer compatible with the complainant’s intention to integrate with ***. We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. GoDaddy has provided the complainant with a refund of their Quick Shopping Cart, please allow to days for this to reflect with their financial institutionCancellation of the Quick Shopping Cart will remain the complainant’s responsibilityFor assistance in cancelling Quick Shopping Cart they can contact our Hour Customer Care Center for assistance ###-###-####. We have not been able to contact the complainant directly however, as a gesture of goodwill we have provided the complainant with a one year subscription to our Online Store at no costOnline Store is compatible with ***. EDUCATION: The complainant might find the following articles useful. Getting Started with Online Storehttps://support.godaddy.com/help/article/9045/getting-started-with-online-s...⇄ Connecting the Online Store to ***https://support.godaddy.com/help/article/12025/connecting-the-online-store-to...⇄ Canceling Productshttps://support.godaddy.com/help/article/7468/canceling-products Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The business response is typical to the concerns I have raised It is evident that they are not willing to accommodate my request which I have clearly outlined in my complaint based on their response their The terms and conditions are not the same as described when I started my relationship with them over years ago Please have them provide a summary outlining the date this practice started, how it was communicated (probably buried deeply in an area that is difficult to see) and state if all customers accepted it without dispute and how it was resolved I definitely was not aware of this change.The concern I raised is that they are automatically forcing a product on me that I did not request or add to my purchase while deceptively adding the product at the very bottom of my domain purchases because customers are highly unlikely to notice and are highly likely to end up paying the monthly subscription unintentionally THIS IS WRONG!I have called the support desk on multiple occasions and ask them to stop this practice and they have refused I have also had to call and have them delete them from my purchase.THIS HAS TO STOP They have to stop making money via deception.Did they offer to cover the cost of transferring my entire relationship to a competitor as an option Not that I am asking or interested but that would have been a very good start.Let me ask a very intelligent question Why on earth would I take the time to call them and file this report if I was not serious? Why on earth do they believe their response would have been acceptable when they are basically doing nothing?
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal
Terms of Service Agreement • Hosting Agreement The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx In review of our customer’s account and the websites referenced within this complaint, the issue is related to the customer’s website coding, not the functionality of the GoDaddy hosting platform. Our customer was advised to review their code as we do not offer support for custom coding While the customer’s website code may work on their local machine, custom code may behave differently when uploaded to a web hosting server as they are configured differently than local computers RESOLUTION: GoDaddy has upheld its agreements in good faith with the customer GoDaddy has worked vigorously to resolve all of the technical issues our customer was experiencing within our scope of support and determined the issue is with our customer’s website code The customer may consider seeking help from an knowledgeable web developer to resolve their concerns that are outside of GoDaddy's scope of supportGoDaddy cannot provide compensation in this matter or absorb any related costs of hiring an independent web developer EDUCATION: GoDaddy's Statement of Support: https://support.godaddy.com/help/article/9522/godaddy-statement-of-support Thank you again for the opportunity to address the concerns presented by our valuable customer Kindest regards, *** *** Office of the CEO - GoDaddy ***@GoDaddy.com *** ** *** *** *** *** Scottsdale, AZ ###-###-#### Phone
Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concernsOur office made multiple attempts to reach the complainant via the phone information they had provided and have been unsuccessfulShould the complainant have the full
credit card number they may reach out to our Billing team directly as they would be able to utilize that information to locate the charges in questionThat team is available hours a day, days a week at ###-###-####. Any applicable refunds will be provided in accordance with our Refund Policy.The complainant may find the following article useful:Refund Policy:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG...⇄ you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Gary H***Office of the CEO - GoDaddy