Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements can be found at: ***On April 8, GoDaddy informed the complainant of a DMCA complaint received regarding copyright infringement taking place on the specified websiteThe complainant was provided hours to comply or become subject to suspension. This notification was submitted pursuant to the Digital Millennium Copyright Act and GoDaddy’s Copyright Infringement Policy, which can be found here:***TRADMARK_COPYOn April 13, it was determined the content infringing had not been completely removed. As such, in accordance with GoDaddy’s Copyright Infringement Policy and Hosting Agreement, GoDaddy suspended the hosting account until the matter was resolved.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On April 15, GoDaddy re-activated the services associated with the website after verifying the infringing material was removedAny refunds requested by the complainant will only be processed in accordance with our Refund PolicyThe complainant may contact our 24/Customer Support teams for any aspect of their account, including product refunds and domain transfers They are available at *** or by live chat at ***Education:The complainant may find the following support articles useful:Refund Policy -***Transferring Domain Names to Another Registrar -***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Regards,*** ***
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On the day of the purchase, I requested the Website Builder, not GoCentral and was explained that the new name (GoCentral) was the same thing except it was improvedI was familiar with the Website Builder because I had a website with GoDaddy using this service for many years (***)This is the one I requestedAfter purchasing, however and going into the "builder" and realizing it was completely different and that there was in fact a very limited variety of templates to choose from, I contacted the customer service both via chat and by phoneThey did not explain to me that this product was inferior, or that this product was not the one I chooseOn the contrary, they lead me to believe that it was a glitch in the system and that they would 'fix' it and get back with me(This you would know if you listen and read the recorded conversations with your customer services reps on the day of the purchase and the following day). I am politely requesting the service and product that I initially asked for. Regards, *** ***
The email specifically said "Renewal failure notice." “Our Customer Care team offered to refund our customer on March 10, 2018, however, this would involve canceling the domains. Our customer declined this offer.” Cancelling the domains is not the same is refunding and removing the 2nd year term renewal. This sounds like a problem on the business end, and has little to do with what was requested. “As these domains were renewed manually” O.kso I manually need to renew. And I did so for all but domain. i.eI did not “manually renew it” So how can I have a “Renewal failure notice” for the domain I didn’t renew? A “renewal failure notice” cannot in any logical way be seen as anything but a failure to renew the other domains, the ones I “manually” tried to renewAnd to top it off the next line even talks about credit card transaction failures. I think this misdirection, if not intentional is obvious here
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 2, our customer utilized a $domain name code during the
purchase of a domain name for a one year termGoDaddy limits certain promotional discount codes to per customerGiven that the $domain name promotion has been utilized by our customer, their account is no longer eligible for this offerRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customer’s statement, GoDaddy’s website does indicate “2-year purchase required” on a new .com domain name registrationThis information is also reflected within the shopping cart during the check-out processIf our customer has additional questions pertaining to promotional code limitations they may reach out to our customer care centers 24/at ###-###-####.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 29, 2006, our customer purchased two domains with private registration, each
for yearsOur customer renewed the services for another years on May 31, 2011.On June 6, 2016, our customer renewed each domain for year and upgraded private registration to protected registrationProtected registration is the highest level of domain protection that GoDaddy offersThis premium, aservice provides private registration and protects against cancellation, expiration, or transfer of a domainDomains with the service cannot be cancelled or transferred until the protection is canceled; steps to do so are found at https://www.godaddy.com/help/cancel-protected-registration-1292.On June 30, 2017, per our customer's account preferences, GoDaddy automatically renewed the services in question for years each, in good faith effort to honor agreements with our customerGoDaddy proactively sent notices prior to expiration informing our customer the items would renew in accordance with account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer did not contact GoDaddy’s customer care until July 6, to request a refund for the renewalsDomains automatically renewed for multiple year terms are refundable if canceled within days of renewal; they are non-refundableIf our customer cancels the Protected Registration prior to July 30, 2017, GoDaddy will refund that serviceOnce canceled, our customer may contact GoDaddy’s customer care to request the refund.Thank you again for the opportunity to address the concerns presented.Regards,Mike L***Office of the CEO - GoDaddy
Dear Revdex.com, I purchased the original domains, ***, ***, and *** with a prepaid visa card which was purchased from WalmartI purchased the additional names with my bank cardMy bank card money was refunded and my names immediately put back on the open market, and my account suspendedI have never received a refund for my original purchaseThey fully know thatIt is a prepaid gift cardThey mention that I called them onceIn actuality, I called them twiceI explained to them that I am on disabilityThis has called great stress and I am currently in counseling for itThey owe me a complete refund for the original names.......with damages and interestThe appropriate governmental disability advocates are awaiting confirmation of my counseling in order to further pursue the fraudulent and inhumane way I have been subjected toI had offered to fax or mail a copy of my drivers licenseI told them I had no smart phone and no scannerAfter hearing this, they demanded a scanned electronic copy of my drivers license, which, upon receiving, they would consider reinstating my accountThey have refused to discuss refunding my money or returning my domain namesTheir response is entirely unacceptableTheir executive bonuses should not be coming from stolen disability money. *** *** ###-###-####
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Auctions Membership Agreement• GoDaddy Domain Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 19, during a call to our Customer Care Center the complainant attempted to register the Domain Name in question for a year termThe Domain Name had been mistakenly listed as available as a new registration by our system and we sincerely apologize for any inconvenience this may have caused them Once we discovered this error a refund was processed for the complainant and the error was addressed.The public WHOIS data below reflects the actual date of creation: Creation Date: 2013-12-14T19:19:34.0ZAs such, this shows that this domain was registered in and is not expiring until Expiration Date: 2015-12-14T19:19:34.0ZAgain, this is evidence that complainant’s ability to register the domain as new was a system error, a miscommunication between GoDaddy and registry.Domain Name: ***Registry Domain ID: ***Registrar WHOIS Server: ***Registrar URL: ***Updated Date: 2015-02-07T01:20:05.0ZCreation Date: 2013-12-14T19:19:34.0ZRegistrar Registration Expiration Date: 2015-12-14T19:19:34.0ZRegistrar: *** ***Later that same day after being notified of the failed registration and refund the complainant purchased the Domain Name in question via an online transaction through GoDaddy Auctions.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy is not and never has been the Registrar of the Domain Name in questionFurthermore the Domain Name in question was listed for sale on the GoDaddy Auctions website by a third partyThe listing was not from GoDaddy itself and we are not the seller of the domain name GoDaddy Auctions is a marketplace for the sale of domain names from one party to another.EDUCATION:The complainant might find the following articles useful: GoDaddy Auctions FAQhttps://support.godaddy.com/help/article/890/godaddy-auctions-faqThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
I did not have any communication with the business at all on march and did not instruct the Godaddy to do anything or renew and subscriptionsIn addition with the product was first purchased the we were not able to upload the website or use the service and I should not have been charged for it in the first place I would like to note that the days refund policy the business talks about should start after we get our credit card statements I called the business as soon as I saw it on my credit card statement specially for a product that I do not want and do not need and did not buy I have a customer of the business for about years and I cant believe they are doing that
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 31, 2012, our customer purchased their domain name for five years via
online transaction.Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain at expiration and did so on February 1, 2017, in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration date on:• January 1, 2017• January 11, 2017• January 26, 2017These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.On February 7, 2017, our customer contacted GoDaddy to request a refund for the domain in question and was advised the domain was no longer eligible for a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per the terms our customer agreed to, domain names that automatically renew do so for a period equivalent to the length of the original domain name registrationGoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.When a domain name is registered or renewed, GoDaddy is buying/renewing the domain from the Registry on our customer’s behalfThe Registry decides if they will take back an order and within the timeframe they would do soIn this case, GoDaddy has already provided the money to the Registry and we are unable to recoup the funds provided.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the customer’s additional concerns.GoDaddy stands by our previous responseOur customer has experienced multiple technical issues with their two *** *** *** and when our customer notified GoDaddy we acted immediatelyAs with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customerOur Hosting Support teams have offered to upgrade the servers however our customer declinedGoDaddy offers multiple server options that our customer should consider which would reduce the possibility of running out of resources. We appreciate the customer’s candid feedback regarding our service levels and rest assured the continued issues are actively being investigated by our Hosting Operations TeamsShould our customer have any further problems we ask that they respond to the most recent escalation with GoDaddy and include all details on how to duplicate the problem.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customerRegards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxDomain Backorders are a service that help customers attempt to acquire a currently
registered domain name if or when it becomes available for registration Placing a backorder is not a guarantee that the domain name will be acquired. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service Our office has since connected with our customer to address and resolve their concerns to their satisfaction. Thank you again for the opportunity to address the concerns presented by our customerKindest regards, Heather M*** Office of the CEO - GoDaddy
ive never received any refund and it doesn't say anything in your tos about harrassing phone calls GO daddy needs to reimburse me from having to change my number because of the harrassment godaddy wants you to pay extra to keep your domain private and thats complete bull
the response by GoDaddy is misleading and would require suspension of common sense to be believedI have the following:I initially contacted GoDaddy on 12/31/with follow up emails on 1/3/(total of which I can forward).GoDaddy responded with Incident ID *** regarding order GoDaddy can't find the needed information from their own order #?GoDaddy sent an email requesting a contact numberI sent my cell, 864-237-5885, but never received a call I have initiated all communications whether email or phoneI made my last call this past Monday evening at about pm Eastern and spoke to a Dan W who would not provide a last name or ID #. Dan W would not provide the account information even with the credit card information providedHow can you bill a credit card and then not be willing to provide the account information? I will be happy to provide the credit card information via phone.Again, I would not have agreed for repeat billing of a business expense to a personal cardWhat is worse however is GoDaddy's failure to refund this charge even though I contacted them repeatedly and provided all requested information
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 5, 2018, our customer purchased a domain name for a one-year term via
online transaction GoDaddy takes customer security and our commitment to preventing fraud seriously. Our customer’s transaction was flagged for review by our Verification Team, and an email sent to the address on file requesting verification of the transaction with proper, legible credentialsOur goal is to reasonably ensure the owner of the payment method authorized the transaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Information requested by our Verification Office was not received in a timely manner and the account was administratively locked on February 10, 2018. The transaction was refunded in full to the original payment method and the domain registration removed. If our customer wishes to recover this domain, they will need to continue working directly with our Verification Office.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
I did not 'instruct' GoDaddy to 'renew' anythingBecause it was NOT properly disclosed that a processing time is required in order to lift the private registration, I could NOT de-select the auto-renewal forced onto the account by GoDaddy.They've made it next to impossible to manage your OWN accounts with the extra layerIt's never disclosed anywhere in the purchasing steps that added this supposed extra security would in fact block You the Owner of your own accounts from making changes.The entire process is designed to make it so convoluted you either give up or you're stuck having to endure multiple phone calls, most who are Not helpful, multiple websites, varying logins each with their own protocol and there is nothing anywhere that makes it easy to lift those restrictionsEven after you authenticate as the Owner you're prevented from managing your own purchaseThat's not what I signed up forI signed up through One service to manage my own accountsNot three other providers or multiple portals in order to avoid further charges.I will never do business with GoDaddy againIn my opinion it's borderline extortion and I truly don't appreciate it being made to seem like it's my fault for some reasonI'm the customerThe site(s) are intentionally designed to cause delays and have customers incur unnecessary fees
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On February 9, 2017, our customer was notified via email of potential
malware/malicious files being hosted on their shared hosting plan. Our customer was also notified on May 27, 2017, and June 17, via email of potential malware, in this case, appearing to be the same affected files. With each notification, our customer was provided with the list of affected files, and was requested to review and remove these files.To prevent GoDaddy’s hosting servers from potentially sending large amounts of unwanted email, when a hosting plan is flagged for malware, the ability to send email through the hosting account’s relay servers is temporarily disabled. Our customer is not required to purchase or use the GoDaddy Website Security product, as explained in their interaction with our Customer Care on October 3, 2017. While GoDaddy protects the overall health and security of the network and server the customer’s hosting is located on, site and overall account security is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our hosting teams reviewed our customer’s account and confirmed the malware has been removed. They have lifted the temporary email block.We have contacted our customer via phone to discuss their concerns, and they have stated they were happy with the resolution.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
regarding to Mr*** *** my website are fully compatible with Godaddy requirements, I was advise to move to this new hosting by Godaddy Sales rep as he mentione it will be faster and better.regarding cpanel function, it is already month that I spent money to move all website to new hosting (from Godaddy to Godaddy) and the Cpanel still doesnt work.spent hours with Godaddy hosting support yesterday and they cannot resove the problems within their own server.I asked instead of cancelling my services and moving to another hosting to move back to my old hosting with godaddy and get the same amount of time I order years and time to move all back or backup what ever I can, it is not about the money it is about service I paid for and doesnt workand BTW after moving to new cpanel hosting my web sites was hacked and someone upload a viruses so I needed to delete my websites, hire a security guy to scan and clean all my websites.Today still cpanel doesnt work: backuponcloud.ca/cpanel"Internal Server ErrorThe server encountered an internal error or misconfiguration and was unable to complete your request.Please contact the server administrator at *** to inform them of the time this error occurred, and the actions you performed just before this error.More information about this error may be available in the server error log.Additionally, a Not Found error was encountered while trying to use an ErrorDocument to handle the request."
tried contacting *** *** on his phone with no success
Regards,
*** *** ***
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 9, 2017, our customer purchased a web-hosting plan for a 3-year term
and enlisted the services of our Expert Services team to migrate website data from an existing web-hosting plan in another GoDaddy account to the new hosting planThe migration service was completed January 13, 2017. On March 7, 2017, our customer purchased SiteLock service for a 3-year term via online transactionSiteLock is a third party software offered to our customers as an extra layer of protection against malware and virus injectionsMaintaining proper website security is a customer responsibility. On April 10, 2017, our customer canceled the SiteLock service, canceled the hosting plan, and transferred their domain registration to another provider On April 11, 2017, our customer contacted our Customer Care team and was properly advised the services purchased were beyond refund eligibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The hosting services our customer purchased functioned as intendedFurthermore, GoDaddy completed the migration services in questionThe services in question are not applicable for refund per GoDaddy’s Refund Policy, viewable at https://www.godaddy.com/help/refund-policy-8849.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements can be found at: ***On April 8, GoDaddy informed the complainant of a DMCA complaint received regarding copyright infringement taking place on the specified websiteThe complainant was provided hours to comply or become subject to suspension. This notification was submitted pursuant to the Digital Millennium Copyright Act and GoDaddy’s Copyright Infringement Policy, which can be found here:***TRADMARK_COPYOn April 13, it was determined the content infringing had not been completely removed. As such, in accordance with GoDaddy’s Copyright Infringement Policy and Hosting Agreement, GoDaddy suspended the hosting account until the matter was resolved.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On April 15, GoDaddy re-activated the services associated with the website after verifying the infringing material was removedAny refunds requested by the complainant will only be processed in accordance with our Refund PolicyThe complainant may contact our 24/Customer Support teams for any aspect of their account, including product refunds and domain transfers They are available at *** or by live chat at ***Education:The complainant may find the following support articles useful:Refund Policy -***Transferring Domain Names to Another Registrar -***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Regards,*** ***
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This is a non-response They can't even identify the account, but feel OK with holding on to $1300+???
On the day of the purchase, I requested the Website Builder, not GoCentral and was explained that the new name (GoCentral) was the same thing except it was improvedI was familiar with the Website Builder because I had a website with GoDaddy using this service for many years (***)This is the one I requestedAfter purchasing, however and going into the "builder" and realizing it was completely different and that there was in fact a very limited variety of templates to choose from, I contacted the customer service both via chat and by phoneThey did not explain to me that this product was inferior, or that this product was not the one I chooseOn the contrary, they lead me to believe that it was a glitch in the system and that they would 'fix' it and get back with me(This you would know if you listen and read the recorded conversations with your customer services reps on the day of the purchase and the following day). I am politely requesting the service and product that I initially asked for. Regards, *** ***
The email specifically said "Renewal failure notice." “Our Customer Care team offered to refund our customer on March 10, 2018, however, this would involve canceling the domains. Our customer declined this offer.” Cancelling the domains is not the same is refunding and removing the 2nd year term renewal. This sounds like a problem on the business end, and has little to do with what was requested. “As these domains were renewed manually” O.kso I manually need to renew. And I did so for all but domain. i.eI did not “manually renew it” So how can I have a “Renewal failure notice” for the domain I didn’t renew? A “renewal failure notice” cannot in any logical way be seen as anything but a failure to renew the other domains, the ones I “manually” tried to renewAnd to top it off the next line even talks about credit card transaction failures. I think this misdirection, if not intentional is obvious here
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 2, our customer utilized a $domain name code during the
purchase of a domain name for a one year termGoDaddy limits certain promotional discount codes to per customerGiven that the $domain name promotion has been utilized by our customer, their account is no longer eligible for this offerRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customer’s statement, GoDaddy’s website does indicate “2-year purchase required” on a new .com domain name registrationThis information is also reflected within the shopping cart during the check-out processIf our customer has additional questions pertaining to promotional code limitations they may reach out to our customer care centers 24/at ###-###-####.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 29, 2006, our customer purchased two domains with private registration, each
for yearsOur customer renewed the services for another years on May 31, 2011.On June 6, 2016, our customer renewed each domain for year and upgraded private registration to protected registrationProtected registration is the highest level of domain protection that GoDaddy offersThis premium, aservice provides private registration and protects against cancellation, expiration, or transfer of a domainDomains with the service cannot be cancelled or transferred until the protection is canceled; steps to do so are found at https://www.godaddy.com/help/cancel-protected-registration-1292.On June 30, 2017, per our customer's account preferences, GoDaddy automatically renewed the services in question for years each, in good faith effort to honor agreements with our customerGoDaddy proactively sent notices prior to expiration informing our customer the items would renew in accordance with account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer did not contact GoDaddy’s customer care until July 6, to request a refund for the renewalsDomains automatically renewed for multiple year terms are refundable if canceled within days of renewal; they are non-refundableIf our customer cancels the Protected Registration prior to July 30, 2017, GoDaddy will refund that serviceOnce canceled, our customer may contact GoDaddy’s customer care to request the refund.Thank you again for the opportunity to address the concerns presented.Regards,Mike L***Office of the CEO - GoDaddy
Dear Revdex.com, I purchased the original domains, ***, ***, and *** with a prepaid visa card which was purchased from WalmartI purchased the additional names with my bank cardMy bank card money was refunded and my names immediately put back on the open market, and my account suspendedI have never received a refund for my original purchaseThey fully know thatIt is a prepaid gift cardThey mention that I called them onceIn actuality, I called them twiceI explained to them that I am on disabilityThis has called great stress and I am currently in counseling for itThey owe me a complete refund for the original names.......with damages and interestThe appropriate governmental disability advocates are awaiting confirmation of my counseling in order to further pursue the fraudulent and inhumane way I have been subjected toI had offered to fax or mail a copy of my drivers licenseI told them I had no smart phone and no scannerAfter hearing this, they demanded a scanned electronic copy of my drivers license, which, upon receiving, they would consider reinstating my accountThey have refused to discuss refunding my money or returning my domain namesTheir response is entirely unacceptableTheir executive bonuses should not be coming from stolen disability money. *** *** ###-###-####
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Auctions Membership Agreement• GoDaddy Domain Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 19, during a call to our Customer Care Center the complainant attempted to register the Domain Name in question for a year termThe Domain Name had been mistakenly listed as available as a new registration by our system and we sincerely apologize for any inconvenience this may have caused them Once we discovered this error a refund was processed for the complainant and the error was addressed.The public WHOIS data below reflects the actual date of creation: Creation Date: 2013-12-14T19:19:34.0ZAs such, this shows that this domain was registered in and is not expiring until Expiration Date: 2015-12-14T19:19:34.0ZAgain, this is evidence that complainant’s ability to register the domain as new was a system error, a miscommunication between GoDaddy and registry.Domain Name: ***Registry Domain ID: ***Registrar WHOIS Server: ***Registrar URL: ***Updated Date: 2015-02-07T01:20:05.0ZCreation Date: 2013-12-14T19:19:34.0ZRegistrar Registration Expiration Date: 2015-12-14T19:19:34.0ZRegistrar: *** ***Later that same day after being notified of the failed registration and refund the complainant purchased the Domain Name in question via an online transaction through GoDaddy Auctions.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy is not and never has been the Registrar of the Domain Name in questionFurthermore the Domain Name in question was listed for sale on the GoDaddy Auctions website by a third partyThe listing was not from GoDaddy itself and we are not the seller of the domain name GoDaddy Auctions is a marketplace for the sale of domain names from one party to another.EDUCATION:The complainant might find the following articles useful: GoDaddy Auctions FAQhttps://support.godaddy.com/help/article/890/godaddy-auctions-faqThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
I did not have any communication with the business at all on march and did not instruct the Godaddy to do anything or renew and subscriptionsIn addition with the product was first purchased the we were not able to upload the website or use the service and I should not have been charged for it in the first place I would like to note that the days refund policy the business talks about should start after we get our credit card statements I called the business as soon as I saw it on my credit card statement specially for a product that I do not want and do not need and did not buy I have a customer of the business for about years and I cant believe they are doing that
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 31, 2012, our customer purchased their domain name for five years via
online transaction.Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain at expiration and did so on February 1, 2017, in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration date on:• January 1, 2017• January 11, 2017• January 26, 2017These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.On February 7, 2017, our customer contacted GoDaddy to request a refund for the domain in question and was advised the domain was no longer eligible for a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per the terms our customer agreed to, domain names that automatically renew do so for a period equivalent to the length of the original domain name registrationGoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.When a domain name is registered or renewed, GoDaddy is buying/renewing the domain from the Registry on our customer’s behalfThe Registry decides if they will take back an order and within the timeframe they would do soIn this case, GoDaddy has already provided the money to the Registry and we are unable to recoup the funds provided.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the customer’s additional concerns.GoDaddy stands by our previous responseOur customer has experienced multiple technical issues with their two *** *** *** and when our customer notified GoDaddy we acted immediatelyAs with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customerOur Hosting Support teams have offered to upgrade the servers however our customer declinedGoDaddy offers multiple server options that our customer should consider which would reduce the possibility of running out of resources. We appreciate the customer’s candid feedback regarding our service levels and rest assured the continued issues are actively being investigated by our Hosting Operations TeamsShould our customer have any further problems we ask that they respond to the most recent escalation with GoDaddy and include all details on how to duplicate the problem.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customerRegards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxDomain Backorders are a service that help customers attempt to acquire a currently
registered domain name if or when it becomes available for registration Placing a backorder is not a guarantee that the domain name will be acquired. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service Our office has since connected with our customer to address and resolve their concerns to their satisfaction. Thank you again for the opportunity to address the concerns presented by our customerKindest regards, Heather M*** Office of the CEO - GoDaddy
ive never received any refund and it doesn't say anything in your tos about harrassing phone calls GO daddy needs to reimburse me from having to change my number because of the harrassment godaddy wants you to pay extra to keep your domain private and thats complete bull
the response by GoDaddy is misleading and would require suspension of common sense to be believedI have the following:I initially contacted GoDaddy on 12/31/with follow up emails on 1/3/(total of which I can forward).GoDaddy responded with Incident ID *** regarding order GoDaddy can't find the needed information from their own order #?GoDaddy sent an email requesting a contact numberI sent my cell, 864-237-5885, but never received a call I have initiated all communications whether email or phoneI made my last call this past Monday evening at about pm Eastern and spoke to a Dan W who would not provide a last name or ID #. Dan W would not provide the account information even with the credit card information providedHow can you bill a credit card and then not be willing to provide the account information? I will be happy to provide the credit card information via phone.Again, I would not have agreed for repeat billing of a business expense to a personal cardWhat is worse however is GoDaddy's failure to refund this charge even though I contacted them repeatedly and provided all requested information
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 5, 2018, our customer purchased a domain name for a one-year term via
online transaction GoDaddy takes customer security and our commitment to preventing fraud seriously. Our customer’s transaction was flagged for review by our Verification Team, and an email sent to the address on file requesting verification of the transaction with proper, legible credentialsOur goal is to reasonably ensure the owner of the payment method authorized the transaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Information requested by our Verification Office was not received in a timely manner and the account was administratively locked on February 10, 2018. The transaction was refunded in full to the original payment method and the domain registration removed. If our customer wishes to recover this domain, they will need to continue working directly with our Verification Office.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
I did not 'instruct' GoDaddy to 'renew' anythingBecause it was NOT properly disclosed that a processing time is required in order to lift the private registration, I could NOT de-select the auto-renewal forced onto the account by GoDaddy.They've made it next to impossible to manage your OWN accounts with the extra layerIt's never disclosed anywhere in the purchasing steps that added this supposed extra security would in fact block You the Owner of your own accounts from making changes.The entire process is designed to make it so convoluted you either give up or you're stuck having to endure multiple phone calls, most who are Not helpful, multiple websites, varying logins each with their own protocol and there is nothing anywhere that makes it easy to lift those restrictionsEven after you authenticate as the Owner you're prevented from managing your own purchaseThat's not what I signed up forI signed up through One service to manage my own accountsNot three other providers or multiple portals in order to avoid further charges.I will never do business with GoDaddy againIn my opinion it's borderline extortion and I truly don't appreciate it being made to seem like it's my fault for some reasonI'm the customerThe site(s) are intentionally designed to cause delays and have customers incur unnecessary fees
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On February 9, 2017, our customer was notified via email of potential
malware/malicious files being hosted on their shared hosting plan. Our customer was also notified on May 27, 2017, and June 17, via email of potential malware, in this case, appearing to be the same affected files. With each notification, our customer was provided with the list of affected files, and was requested to review and remove these files.To prevent GoDaddy’s hosting servers from potentially sending large amounts of unwanted email, when a hosting plan is flagged for malware, the ability to send email through the hosting account’s relay servers is temporarily disabled. Our customer is not required to purchase or use the GoDaddy Website Security product, as explained in their interaction with our Customer Care on October 3, 2017. While GoDaddy protects the overall health and security of the network and server the customer’s hosting is located on, site and overall account security is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our hosting teams reviewed our customer’s account and confirmed the malware has been removed. They have lifted the temporary email block.We have contacted our customer via phone to discuss their concerns, and they have stated they were happy with the resolution.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
regarding to Mr*** *** my website are fully compatible with Godaddy requirements, I was advise to move to this new hosting by Godaddy Sales rep as he mentione it will be faster and better.regarding cpanel function, it is already month that I spent money to move all website to new hosting (from Godaddy to Godaddy) and the Cpanel still doesnt work.spent hours with Godaddy hosting support yesterday and they cannot resove the problems within their own server.I asked instead of cancelling my services and moving to another hosting to move back to my old hosting with godaddy and get the same amount of time I order years and time to move all back or backup what ever I can, it is not about the money it is about service I paid for and doesnt workand BTW after moving to new cpanel hosting my web sites was hacked and someone upload a viruses so I needed to delete my websites, hire a security guy to scan and clean all my websites.Today still cpanel doesnt work: backuponcloud.ca/cpanel"Internal Server ErrorThe server encountered an internal error or misconfiguration and was unable to complete your request.Please contact the server administrator at *** to inform them of the time this error occurred, and the actions you performed just before this error.More information about this error may be available in the server error log.Additionally, a Not Found error was encountered while trying to use an ErrorDocument to handle the request."
tried contacting *** *** on his phone with no success
Regards,
*** *** ***
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 9, 2017, our customer purchased a web-hosting plan for a 3-year term
and enlisted the services of our Expert Services team to migrate website data from an existing web-hosting plan in another GoDaddy account to the new hosting planThe migration service was completed January 13, 2017. On March 7, 2017, our customer purchased SiteLock service for a 3-year term via online transactionSiteLock is a third party software offered to our customers as an extra layer of protection against malware and virus injectionsMaintaining proper website security is a customer responsibility. On April 10, 2017, our customer canceled the SiteLock service, canceled the hosting plan, and transferred their domain registration to another provider On April 11, 2017, our customer contacted our Customer Care team and was properly advised the services purchased were beyond refund eligibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The hosting services our customer purchased functioned as intendedFurthermore, GoDaddy completed the migration services in questionThe services in question are not applicable for refund per GoDaddy’s Refund Policy, viewable at https://www.godaddy.com/help/refund-policy-8849.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy