Godaddy does not address the fact that I have paid for a domain that does not exist and refuses to give me information as to who hosts the account.Review of customers of Godaddy reveals numerous negative reviews of this company due to apparent shady practice of not addressing customer issues
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.\On July 9, our customer contacted GoDaddy’s Customer Care Center and purchased
an Economy Linux Hosting plan for a one year term. This plan was subsequently renewed annually on July 19, 2014; July 9, and July 9, 2016, per our customers account preferencesGoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. GoDaddy also sent our customer email confirmations of these renewals.On July 4, 2017, our Customer Care team contacted our customer to discuss the upcoming renewal of their hosting planAt that time our customer renewed this plan for an additional year. On November 29, our customer was contacted by our Customer Care team to review their accountAt that time our customer requested a refund of all fees associated with their hosting plan.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On November 29, our customer was properly advised that the product in question was no longer eligible for refund. At that time in order to resolve this matter and move forward in a productive business relationship, our customer agreed to accept a refund of the most recent renewal of their hosting plan and an additional years hosting in another account. These were provided as a onetime exception to GoDaddy’s Refund Policy. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: ***On August 26, the complainant purchased the Economy cPanel Hosting plan for a one year term during a call to GoDaddy’s Customer Care Center.As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.Furthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As onetime exception in appreciation for their time as a GoDaddy customer we have provided the complainant with a months on their hosting plan at no cost.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,John M***Office of the CEO - [email protected]*** ** *** *** *** ***
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Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 29,
our customer purchased a Premium Online Store plan for a one year term during a call to GoDaddy’s Customer Care CenterThen on April 30, our customer also purchased a domain name for a one year termIn addition on May 20, they purchased Protected Registration and our Get Paid service both for a one year term.On June 30, our customer cancelled all services in their GoDaddy account. On July 4, our customer contacted our Customer Care Center to request a refund for the cancelled services. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The products our customer purchased worked as intended and were cancelled outside of our day refund timeframe therefore the transactions in question are beyond refund eligibilityIf our customer wishes to reactivate these products for the balance of their purchased term we are happy to provide assistance. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerAs previously stated, our customer was unable to validate the customer account in question on April 26, 2016. GoDaddy does not randomly provide access to accounts without the proper security validation.Our customer did not attempt to contact GoDaddy’s customer care again until May 3, 2016, past the date of refund eligibility. A domain's expiration date is not arbitrarily set by GoDaddyOur customer chose the initial date of registration and the term of registration. At the time of purchase, our customer had many options available to them such as recording the expiration date in their ledger or calendar, as well as recording their account information in a secure place Customers may, at any time, log into their account and modify automatic renewal preferencesGoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customer’s account preferences.While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.We stand by our previous responseThe In-Store Credit within our customer’s account, in the amount of $has been returned to the original payment method utilized in their transactionThe financial institution utilized by our customer has not rejected and returned those funds to GoDaddy. Our customer will need to contact the appropriate institution to inquire how they handle funds returned to an account that may have been terminated. Only in the event the funds are denied by the financial institution may GoDaddy issue the refund in the form of a check.The Search Engine Visibility product purchased by our customer functioned as intended. Furthermore, the product was renewed upon its annual expiration in accordance with our customer’s account preferences. The customer had setup and utilized the service for the specified *** domain name that expired on February 12, 2015, followed its standard life-cycle, and released to the registry due to non-paymentThat domain name is currently available for new registrationGoDaddy will provide a refund for the latest Search Engine Visibility renewal transaction in accordance with our Refund Policy once the product has been canceled.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• GoDaddy Universal Terms of Service• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 18, our customer contacted our 24/Customer Care teams and purchased an Economy cPanel Hosting plan for a one-year termThis is for the period ending December 18, 2014. During this interaction, GoDaddy support offered to assist with the process of migrating the customer’s website content from their current hosting plan to the new cPanel hosting planThe customer indicated there was some issues with their website and they would reach out to our support teams when convenientOn December 18, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with the customerAccount management is a customer responsibility.On June 9, our customer contacted our support teams regarding a technical issue they were having with their websiteDuring this interaction our support teams informed the customer they were not using the aforementioned cPanel hosting plan they had purchased. The plan was canceled and a refund was provided to our customer for the latest renewal.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceAs a goodwill gesture we have provided the customer with a refund of the original purchase of the hosting plan to the original payment method that was used.We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Here is my response to GoDaddy:When I set up my account with GoDaddy many years ago there was no requirement for a digit pin and I did not set one upWhenever I would call the CSR rep would verify me by asking me questions.Go Daddy did call me last week and left a message on my voice mailI called back on Friday, again on Monday, and then once again today, Tuesday, June 28thFinally I got "Melanie" to call me back.The web form Melanie is directing me to is a legal document asking me to agree to certain statements that I do not agree to in order to get to my account.Additionally the website Melanie is directing me to is making a request for my State Drivers License copyAs a victim of identity theft and of GoDaddy taking money from my accounts without authorization in the past, I would not give GoDaddy this more personal information under any circumstances. GoDaddy has a history and a pattern of making it very difficult for consumers to renew their websitesWhen the websites expire, GoDaddy then snatches them up, and offers to sell them back to the consumer for a very large feeAt this point GoDaddy requires no verification whatsoever!If the consumer resists this attempt at what many characterize as extortion, the company then sells the website to someone who just wants to benefit from the traffic that has already built up to that website. It seems likely that this is what GoDaddy is up to in this caseI have had this domain and website for over yearsI am a small business and cannot afford this type of extortionSo it certainly seems that I will lose my website.GoDaddy can easily verify me by the fact that I am calling them from the exact same phone that is listed on my accountAlternatively, I would ask them to simply turn my email account on for minutes so I can request the password changeObviously only I would have all of my email account information set upIf I could have done this a week ago and it would have been considered safe, it should be the same today.Thank you for your efforts NicholeI appreciate you.** ***###-###-####
GoDaddy has repeatedly tried to charge my credit card--even after my complaint to the Revdex.com was made.As I noted in my complaint to the Revdex.com, I had canceled my services with GoDaddyUnfortunately GoDaddy refuses to accept that I no longer want this service, and continues to try to charge my credit card.Further, GoDaddy has continued to make phone calls to me since my complaint was filed. I have warned GoDaddy personnel that they must STOP calling me; otherwise I will file an additional complaint against GoDaddy with the Federal Trade Commission
Thank you for the opportunity to address the additional concerns presented by our customerThe email service our customer is utilizing was included as a free credit when they had purchased their domain name in 2011. Again, GoDaddy no longer provides these free services. Companies must sometimes make the difficult decision to cease (“end of life”) a particular product or service for various reasonsUpon doing business with GoDaddy, our customers acknowledge and agree that our terms of service and product offerings may change at any time.If our customer is experiencing issues with accessing their email services and is requiring use of a private browser window, this may indicate an issue with browser add-ons or issues with the browser itself. Our customer may want to attempt using a different browser to determine if these issues continue. Browser issues or conflicts with potential add-ons are outside of GoDaddy’s direct control.GoDaddy is unable to provide a credit for a free email product, one that was and has been functioning as intended.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
I have been a customer of this company for many years - almost a decadeI am very irritated by the poor customer service I received through all thisThey did not seem to want to help meAlso, only a small handful of people actually informed me of the bounce back and those that took the time to save and send me the bounce back error message - I absolutely submitted the required form mentioned to me by support!!!Bottom line, the issue had to do with a relay to my *** account as I reached storage capacity and the error message was from ***My company IT department after a few calls discovered the reason for the bounce backs - NOT YOU! Your customer service was very poor and a few employees I spoke with were very disrespectful and rudeYou can quote your company policy all day - but if you treat your customers as poorly as you have treated me throughout this ordeal - you can believe you will lose businessNot one person in your entire company took the time to truly listen and try to resolve the issueAfter only a few calls with my own IT department - they knew what the problem was and resolved it immediatelyShame on you for such horrible service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On 6/4/I did respond to their request to set a range. They ignored my communication
According to GoDaddy, I did not respond to their MinMax request until 8/31…this is absolutely untrue Attached is the response I provided to GoDaddy on 6/4/regarding the MinMax request They completely ignored it and dropped the ball In the end, they provided no beneficial information and their effort was negligible at best.I have other e-mails that I can provide if needed, but attached are the most germane.Thanks,***
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Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn November 13, 2017, our customer purchased the hosting plan in question for a
one-month term via online transactionOn December 13, 2017, that plan automatically renewed for an additional one-month termOur customer contacted our support center on December 18, 2017, regarding an error they were receiving when attempting to access the hosting plan via SSHOur customer was informed the public IP address they were attempting to utilize was blacklisted for an unknown reasonIt was suggested to our customer they contact their local Internet Service Provider to request a new IP addressOur customer contacted our support center an hour later requesting a refund for services unrenderedOur Customer Care agents correctly informed our customer their hosting product was no longer refund eligible Upon further investigation, it was determined, our customers access over SSH was blocked due to repeated login attempts with invalid login credentialsRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceAs a one-time courtesy to our refund policy, and as a gesture of good will, we have refunded the latest one-month renewal of the hosting plan in questionIf our customer no longer wishes to utilize the hosting plan in question, they are encouraged to review the following help articles to disable automatic renewal or cancel the hosting plan to prevent further unwanted billing https://www.godaddy.com/help/turn-off-auto-renew-https://www.godaddy.com/help/de...⇄ Thank you again for the opportunity to address the concerns presented by our customerKindest regards, Johnee D*** Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting Service AgreementThe latest version of these agreements can be found at: ***After speaking with the complainant they have acknowledged consenting to allowing a third party to use their credit card for GoDaddy servicesOur billing system has worked as intended renewing the associated products per the third parties account preferencesThis is a third party complaint.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.EDUCATION: The following GoDaddy Support article might be helpful in the future to the complainant for managing products and services:Accessing Your Order History***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,*** ***Office of the CEO - GoDaddy***GoDaddy.com*** ** *** *** *** ***
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 21, 2006, the complainant purchased GoDaddy’s deluxe shared hosting for a two year term, via online transaction. The hosting account in question was renewed bi-annually until 2014, both via automatic renewal per the complainant’s settings and via transactions the complainant completed with GoDaddy’s 24/Customer Care Center.On May 15, 2014, the complainant purchased GoDaddy’s Starter Managed WordPress hosting for a one year term, during a transaction with GoDaddy’s Customer Care team, for the period ending May 15, 2015. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question on May 15, and did so in a good faith effort to honor its agreements with the customer.On August 1, 2014, the complainant was provided one month of GoDaddy’s Economy cPanel shared hosting at no charge as a goodwill gesture to allow a transition of their site files from their current hosting platform to the cPanel hosting. The complainant canceled their deluxe shared hosting on that date, and the unused months from that hosting plan were added to their new Economy cPanel plan.On August 18, the complainant contacted GoDaddy to cancel their Economy tier cPanel shared hosting account and Starter Managed WordPress account and request a refund of unused months. Per GoDaddy’s refund policy, annual hosting service plans that are canceled more than days from purchase or renewal are refund-eligible to In-Store Credit for any unused months, and an In-Store Credit of $was provided to the complainant at that time.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.As a one-time exception to our refund policy, we have refunded the In-Store Credit in question to the original payment method. The complainant may need to allow to days for their financial institution to credit these funds to their account.Additionally, GoDaddy cannot completely remove a customer account from our system as we retain and use this information if necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements. However, once all products and payment methods have been removed from an account, the account may be placed in a “deactivated” status. This practice is discussed in our Privacy Policy located at the link belowEDUCATION:The complainant may find the following links useful for future reference:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Privacy Policy:http://www.godaddy.com/Agreements/Privacy.aspxThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:GoDaddy Universal Terms of Service AgreementGoDaddy Domain Registration AgreementGoDaddy Hosting AgreementThe latest version of these agreements can be found at: ***On February 28, the complainant was provided with a discount code for use with new non Domain Name purchasesThey then purchased a Deluxe cPanel Hosting plan for a year term and requested to use this discount on in addition to the promotional pricing they had already been provided withThey subsequently cancelled this Deluxe cPanel Hosting plan and were provided with a refund.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. It is a standard business practice for companies to offer promotions with conditionsThe complainants desire to use multiple discounts for a single purchase is not a cost that GoDaddy can absorb.As a onetime exception and in appreciation for their time as a GoDaddy customer we have provided the complainant with a Deluxe cPanel Hosting plan for a one year term.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,*** ***Office of the CEO - GoDaddy
I do not reject GoDaddy's timelineI reject their business practicesI called in within thirty days, but was not allowed to cancel because I could not provide a digit number, that I had selected year priorI could provide everything, even including my social security number, but that wasn't good enoughThey needed an otherwise useless code for me to cancel my purchaseThat is, I believe a way to keep unhappy customers moneyThe other way is to obviously give them only thirty days to ask for a refund before denying them any sort of money backThey sent one email notifying me of the auto renewal and letting me know that items I had chosen to cancel were about to expireObviously this would lead to confusion and if not fully aware of their policy, unintentional buyingTheir whole process it set up to take money and then keep itAny reasonable and responsible company has a better and more comprehensive policyI am very disappointed with them and their policiesGIVE ME MY MONEY BACKI will take to social media if this is not resolved!
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: ***On April 2, 2012,
our customer purchased a domain name transfer for a 4-year term.On May 7, 2016, GoDaddy was instructed per our customer’s account preferences to automatically renew the domain name in question for an additional 1-year term. GoDaddy sent renewal notices prior to the expiration date, including on:• February 6, 2016• March 7, 2016• April 6, 2016• May 1, 2016These notices informed our customer their expiring domain would be renewed in accordance with their account settings unless additional action was taken and were sent to the email address provided by the customer for account related noticesAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On May 31, 2016, our customer contacted GoDaddy and was correctly informed that the domain renewal was not eligible for a refund. Our customer has other options to utilize such as auctioning/selling the domain, or canceling the domainWe encourage our customer to review and manage their account settings to prevent further unwanted renewals. The following links should be helpful to our customer.Turn Off Auto Renew-***Refund Policy-Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards, Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant.The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspxGoDaddy makes every attempt to
register available domain names for our customersAs part of this process, we make multiple inquiries via numerous third-party systems, including the domain name registry, to check if a domain is availableIf we do not receive an immediate rejection indicating the domain name is not available for registration, we will proceed with the registration request attemptGoDaddy uses this method as registries will, from time to time, go offline for maintenanceDuring these maintenance periods, registration requests remain in a queue until the registry is back onlineAt that time, the registry will process orders in chronological order based on the date/time stamp of the request.GoDaddy did not receive an immediate rejection during the complainant’s registration attempt, and our system would have proceeded with the attempt at what was believed to be the correct price.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.After the registration request was submitted to the registry, it was rejected as the registry has set the domain name as a premium domain nameThe registry can, at their discretion, set what prices they choose to sell domains they deem are premium domain namesAny registrar is required to sell the domain name at the price the registry has setAs GoDaddy was unable to successfully register the domain, the complainant’s order has been refunded in fullGoDaddy will be unable to honor the complainant’s request to purchase the domain on their behalf.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:*Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 2015, the complainant reached out to our support teams, as they were unable to remove a secondary A-Record from a domain name's DNS settingsAt that time, our support teams refreshed the DNS Zone file for the domain name which was believed to resolve the issueThe complainant did not follow up with our support teams until July 2015, when they again indicated the DNS entry in question was still thereOur support teams were able to duplicate the issue and determined the issue was caused by the Website Accelerator hosting athe customer had previously been utilizingThe matter was promptly escalated to our developers for a resolution.As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customerAt this time, the complainant’s issue has been resolved.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceAs a gesture of goodwill, we have added three months to the complainant’s hosting plan at no cost to them.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy
Godaddy does not address the fact that I have paid for a domain that does not exist and refuses to give me information as to who hosts the account.Review of customers of Godaddy reveals numerous negative reviews of this company due to apparent shady practice of not addressing customer issues
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.\On July 9, our customer contacted GoDaddy’s Customer Care Center and purchased
an Economy Linux Hosting plan for a one year term. This plan was subsequently renewed annually on July 19, 2014; July 9, and July 9, 2016, per our customers account preferencesGoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. GoDaddy also sent our customer email confirmations of these renewals.On July 4, 2017, our Customer Care team contacted our customer to discuss the upcoming renewal of their hosting planAt that time our customer renewed this plan for an additional year. On November 29, our customer was contacted by our Customer Care team to review their accountAt that time our customer requested a refund of all fees associated with their hosting plan.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On November 29, our customer was properly advised that the product in question was no longer eligible for refund. At that time in order to resolve this matter and move forward in a productive business relationship, our customer agreed to accept a refund of the most recent renewal of their hosting plan and an additional years hosting in another account. These were provided as a onetime exception to GoDaddy’s Refund Policy. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: ***On August 26, the complainant purchased the Economy cPanel Hosting plan for a one year term during a call to GoDaddy’s Customer Care Center.As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.Furthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As onetime exception in appreciation for their time as a GoDaddy customer we have provided the complainant with a months on their hosting plan at no cost.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,John M***Office of the CEO - [email protected]*** ** *** *** *** ***
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Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 29,
our customer purchased a Premium Online Store plan for a one year term during a call to GoDaddy’s Customer Care CenterThen on April 30, our customer also purchased a domain name for a one year termIn addition on May 20, they purchased Protected Registration and our Get Paid service both for a one year term.On June 30, our customer cancelled all services in their GoDaddy account. On July 4, our customer contacted our Customer Care Center to request a refund for the cancelled services. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The products our customer purchased worked as intended and were cancelled outside of our day refund timeframe therefore the transactions in question are beyond refund eligibilityIf our customer wishes to reactivate these products for the balance of their purchased term we are happy to provide assistance. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerAs previously stated, our customer was unable to validate the customer account in question on April 26, 2016. GoDaddy does not randomly provide access to accounts without the proper security validation.Our customer did not attempt to contact GoDaddy’s customer care again until May 3, 2016, past the date of refund eligibility. A domain's expiration date is not arbitrarily set by GoDaddyOur customer chose the initial date of registration and the term of registration. At the time of purchase, our customer had many options available to them such as recording the expiration date in their ledger or calendar, as well as recording their account information in a secure place Customers may, at any time, log into their account and modify automatic renewal preferencesGoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customer’s account preferences.While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.We stand by our previous responseThe In-Store Credit within our customer’s account, in the amount of $has been returned to the original payment method utilized in their transactionThe financial institution utilized by our customer has not rejected and returned those funds to GoDaddy. Our customer will need to contact the appropriate institution to inquire how they handle funds returned to an account that may have been terminated. Only in the event the funds are denied by the financial institution may GoDaddy issue the refund in the form of a check.The Search Engine Visibility product purchased by our customer functioned as intended. Furthermore, the product was renewed upon its annual expiration in accordance with our customer’s account preferences. The customer had setup and utilized the service for the specified *** domain name that expired on February 12, 2015, followed its standard life-cycle, and released to the registry due to non-paymentThat domain name is currently available for new registrationGoDaddy will provide a refund for the latest Search Engine Visibility renewal transaction in accordance with our Refund Policy once the product has been canceled.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• GoDaddy Universal Terms of Service• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 18, our customer contacted our 24/Customer Care teams and purchased an Economy cPanel Hosting plan for a one-year termThis is for the period ending December 18, 2014. During this interaction, GoDaddy support offered to assist with the process of migrating the customer’s website content from their current hosting plan to the new cPanel hosting planThe customer indicated there was some issues with their website and they would reach out to our support teams when convenientOn December 18, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with the customerAccount management is a customer responsibility.On June 9, our customer contacted our support teams regarding a technical issue they were having with their websiteDuring this interaction our support teams informed the customer they were not using the aforementioned cPanel hosting plan they had purchased. The plan was canceled and a refund was provided to our customer for the latest renewal.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceAs a goodwill gesture we have provided the customer with a refund of the original purchase of the hosting plan to the original payment method that was used.We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Here is my response to GoDaddy:When I set up my account with GoDaddy many years ago there was no requirement for a digit pin and I did not set one upWhenever I would call the CSR rep would verify me by asking me questions.Go Daddy did call me last week and left a message on my voice mailI called back on Friday, again on Monday, and then once again today, Tuesday, June 28thFinally I got "Melanie" to call me back.The web form Melanie is directing me to is a legal document asking me to agree to certain statements that I do not agree to in order to get to my account.Additionally the website Melanie is directing me to is making a request for my State Drivers License copyAs a victim of identity theft and of GoDaddy taking money from my accounts without authorization in the past, I would not give GoDaddy this more personal information under any circumstances. GoDaddy has a history and a pattern of making it very difficult for consumers to renew their websitesWhen the websites expire, GoDaddy then snatches them up, and offers to sell them back to the consumer for a very large feeAt this point GoDaddy requires no verification whatsoever!If the consumer resists this attempt at what many characterize as extortion, the company then sells the website to someone who just wants to benefit from the traffic that has already built up to that website. It seems likely that this is what GoDaddy is up to in this caseI have had this domain and website for over yearsI am a small business and cannot afford this type of extortionSo it certainly seems that I will lose my website.GoDaddy can easily verify me by the fact that I am calling them from the exact same phone that is listed on my accountAlternatively, I would ask them to simply turn my email account on for minutes so I can request the password changeObviously only I would have all of my email account information set upIf I could have done this a week ago and it would have been considered safe, it should be the same today.Thank you for your efforts NicholeI appreciate you.** ***###-###-####
GoDaddy has repeatedly tried to charge my credit card--even after my complaint to the Revdex.com was made.As I noted in my complaint to the Revdex.com, I had canceled my services with GoDaddyUnfortunately GoDaddy refuses to accept that I no longer want this service, and continues to try to charge my credit card.Further, GoDaddy has continued to make phone calls to me since my complaint was filed. I have warned GoDaddy personnel that they must STOP calling me; otherwise I will file an additional complaint against GoDaddy with the Federal Trade Commission
Thank you for the opportunity to address the additional concerns presented by our customerThe email service our customer is utilizing was included as a free credit when they had purchased their domain name in 2011. Again, GoDaddy no longer provides these free services. Companies must sometimes make the difficult decision to cease (“end of life”) a particular product or service for various reasonsUpon doing business with GoDaddy, our customers acknowledge and agree that our terms of service and product offerings may change at any time.If our customer is experiencing issues with accessing their email services and is requiring use of a private browser window, this may indicate an issue with browser add-ons or issues with the browser itself. Our customer may want to attempt using a different browser to determine if these issues continue. Browser issues or conflicts with potential add-ons are outside of GoDaddy’s direct control.GoDaddy is unable to provide a credit for a free email product, one that was and has been functioning as intended.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
I have been a customer of this company for many years - almost a decadeI am very irritated by the poor customer service I received through all thisThey did not seem to want to help meAlso, only a small handful of people actually informed me of the bounce back and those that took the time to save and send me the bounce back error message - I absolutely submitted the required form mentioned to me by support!!!Bottom line, the issue had to do with a relay to my *** account as I reached storage capacity and the error message was from ***My company IT department after a few calls discovered the reason for the bounce backs - NOT YOU! Your customer service was very poor and a few employees I spoke with were very disrespectful and rudeYou can quote your company policy all day - but if you treat your customers as poorly as you have treated me throughout this ordeal - you can believe you will lose businessNot one person in your entire company took the time to truly listen and try to resolve the issueAfter only a few calls with my own IT department - they knew what the problem was and resolved it immediatelyShame on you for such horrible service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On 6/4/I did respond to their request to set a range. They ignored my communication
According to GoDaddy, I did not respond to their MinMax request until 8/31…this is absolutely untrue Attached is the response I provided to GoDaddy on 6/4/regarding the MinMax request They completely ignored it and dropped the ball In the end, they provided no beneficial information and their effort was negligible at best.I have other e-mails that I can provide if needed, but attached are the most germane.Thanks,***
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Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn November 13, 2017, our customer purchased the hosting plan in question for a
one-month term via online transactionOn December 13, 2017, that plan automatically renewed for an additional one-month termOur customer contacted our support center on December 18, 2017, regarding an error they were receiving when attempting to access the hosting plan via SSHOur customer was informed the public IP address they were attempting to utilize was blacklisted for an unknown reasonIt was suggested to our customer they contact their local Internet Service Provider to request a new IP addressOur customer contacted our support center an hour later requesting a refund for services unrenderedOur Customer Care agents correctly informed our customer their hosting product was no longer refund eligible Upon further investigation, it was determined, our customers access over SSH was blocked due to repeated login attempts with invalid login credentialsRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceAs a one-time courtesy to our refund policy, and as a gesture of good will, we have refunded the latest one-month renewal of the hosting plan in questionIf our customer no longer wishes to utilize the hosting plan in question, they are encouraged to review the following help articles to disable automatic renewal or cancel the hosting plan to prevent further unwanted billing https://www.godaddy.com/help/turn-off-auto-renew-https://www.godaddy.com/help/de...⇄ Thank you again for the opportunity to address the concerns presented by our customerKindest regards, Johnee D*** Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting Service AgreementThe latest version of these agreements can be found at: ***After speaking with the complainant they have acknowledged consenting to allowing a third party to use their credit card for GoDaddy servicesOur billing system has worked as intended renewing the associated products per the third parties account preferencesThis is a third party complaint.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.EDUCATION: The following GoDaddy Support article might be helpful in the future to the complainant for managing products and services:Accessing Your Order History***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,*** ***Office of the CEO - GoDaddy***GoDaddy.com*** ** *** *** *** ***
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 21, 2006, the complainant purchased GoDaddy’s deluxe shared hosting for a two year term, via online transaction. The hosting account in question was renewed bi-annually until 2014, both via automatic renewal per the complainant’s settings and via transactions the complainant completed with GoDaddy’s 24/Customer Care Center.On May 15, 2014, the complainant purchased GoDaddy’s Starter Managed WordPress hosting for a one year term, during a transaction with GoDaddy’s Customer Care team, for the period ending May 15, 2015. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question on May 15, and did so in a good faith effort to honor its agreements with the customer.On August 1, 2014, the complainant was provided one month of GoDaddy’s Economy cPanel shared hosting at no charge as a goodwill gesture to allow a transition of their site files from their current hosting platform to the cPanel hosting. The complainant canceled their deluxe shared hosting on that date, and the unused months from that hosting plan were added to their new Economy cPanel plan.On August 18, the complainant contacted GoDaddy to cancel their Economy tier cPanel shared hosting account and Starter Managed WordPress account and request a refund of unused months. Per GoDaddy’s refund policy, annual hosting service plans that are canceled more than days from purchase or renewal are refund-eligible to In-Store Credit for any unused months, and an In-Store Credit of $was provided to the complainant at that time.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.As a one-time exception to our refund policy, we have refunded the In-Store Credit in question to the original payment method. The complainant may need to allow to days for their financial institution to credit these funds to their account.Additionally, GoDaddy cannot completely remove a customer account from our system as we retain and use this information if necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements. However, once all products and payment methods have been removed from an account, the account may be placed in a “deactivated” status. This practice is discussed in our Privacy Policy located at the link belowEDUCATION:The complainant may find the following links useful for future reference:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Privacy Policy:http://www.godaddy.com/Agreements/Privacy.aspxThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:GoDaddy Universal Terms of Service AgreementGoDaddy Domain Registration AgreementGoDaddy Hosting AgreementThe latest version of these agreements can be found at: ***On February 28, the complainant was provided with a discount code for use with new non Domain Name purchasesThey then purchased a Deluxe cPanel Hosting plan for a year term and requested to use this discount on in addition to the promotional pricing they had already been provided withThey subsequently cancelled this Deluxe cPanel Hosting plan and were provided with a refund.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. It is a standard business practice for companies to offer promotions with conditionsThe complainants desire to use multiple discounts for a single purchase is not a cost that GoDaddy can absorb.As a onetime exception and in appreciation for their time as a GoDaddy customer we have provided the complainant with a Deluxe cPanel Hosting plan for a one year term.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,*** ***Office of the CEO - GoDaddy
I do not reject GoDaddy's timelineI reject their business practicesI called in within thirty days, but was not allowed to cancel because I could not provide a digit number, that I had selected year priorI could provide everything, even including my social security number, but that wasn't good enoughThey needed an otherwise useless code for me to cancel my purchaseThat is, I believe a way to keep unhappy customers moneyThe other way is to obviously give them only thirty days to ask for a refund before denying them any sort of money backThey sent one email notifying me of the auto renewal and letting me know that items I had chosen to cancel were about to expireObviously this would lead to confusion and if not fully aware of their policy, unintentional buyingTheir whole process it set up to take money and then keep itAny reasonable and responsible company has a better and more comprehensive policyI am very disappointed with them and their policiesGIVE ME MY MONEY BACKI will take to social media if this is not resolved!
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: ***On April 2, 2012,
our customer purchased a domain name transfer for a 4-year term.On May 7, 2016, GoDaddy was instructed per our customer’s account preferences to automatically renew the domain name in question for an additional 1-year term. GoDaddy sent renewal notices prior to the expiration date, including on:• February 6, 2016• March 7, 2016• April 6, 2016• May 1, 2016These notices informed our customer their expiring domain would be renewed in accordance with their account settings unless additional action was taken and were sent to the email address provided by the customer for account related noticesAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On May 31, 2016, our customer contacted GoDaddy and was correctly informed that the domain renewal was not eligible for a refund. Our customer has other options to utilize such as auctioning/selling the domain, or canceling the domainWe encourage our customer to review and manage their account settings to prevent further unwanted renewals. The following links should be helpful to our customer.Turn Off Auto Renew-***Refund Policy-Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards, Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant.The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspxGoDaddy makes every attempt to
register available domain names for our customersAs part of this process, we make multiple inquiries via numerous third-party systems, including the domain name registry, to check if a domain is availableIf we do not receive an immediate rejection indicating the domain name is not available for registration, we will proceed with the registration request attemptGoDaddy uses this method as registries will, from time to time, go offline for maintenanceDuring these maintenance periods, registration requests remain in a queue until the registry is back onlineAt that time, the registry will process orders in chronological order based on the date/time stamp of the request.GoDaddy did not receive an immediate rejection during the complainant’s registration attempt, and our system would have proceeded with the attempt at what was believed to be the correct price.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.After the registration request was submitted to the registry, it was rejected as the registry has set the domain name as a premium domain nameThe registry can, at their discretion, set what prices they choose to sell domains they deem are premium domain namesAny registrar is required to sell the domain name at the price the registry has setAs GoDaddy was unable to successfully register the domain, the complainant’s order has been refunded in fullGoDaddy will be unable to honor the complainant’s request to purchase the domain on their behalf.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:*Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 2015, the complainant reached out to our support teams, as they were unable to remove a secondary A-Record from a domain name's DNS settingsAt that time, our support teams refreshed the DNS Zone file for the domain name which was believed to resolve the issueThe complainant did not follow up with our support teams until July 2015, when they again indicated the DNS entry in question was still thereOur support teams were able to duplicate the issue and determined the issue was caused by the Website Accelerator hosting athe customer had previously been utilizingThe matter was promptly escalated to our developers for a resolution.As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customerAt this time, the complainant’s issue has been resolved.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceAs a gesture of goodwill, we have added three months to the complainant’s hosting plan at no cost to them.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy