I have been a customer of this company for many years - almost a decadeI am very irritated by the poor customer service I received through all thisThey did not seem to want to help meAlso, only a small handful of people actually informed me of the bounce back and those that took the time to save and send me the bounce back error message - I absolutely submitted the required form mentioned to me by support!!!Bottom line, the issue had to do with a relay to my *** account as I reached storage capacity and the error message was from ***My company IT department after a few calls discovered the reason for the bounce backs - NOT YOU! Your customer service was very poor and a few employees I spoke with were very disrespectful and rudeYou can quote your company policy all day - but if you treat your customers as poorly as you have treated me throughout this ordeal - you can believe you will lose businessNot one person in your entire company took the time to truly listen and try to resolve the issueAfter only a few calls with my own IT department - they knew what the problem was and resolved it immediatelyShame on you for such horrible service
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:GoDaddy Universal Terms of Service AgreementGoDaddy Domain Registration AgreementGoDaddy Hosting AgreementThe latest version of these agreements can be found at: ***On February 28, the complainant was provided with a discount code for use with new non Domain Name purchasesThey then purchased a Deluxe cPanel Hosting plan for a year term and requested to use this discount on in addition to the promotional pricing they had already been provided withThey subsequently cancelled this Deluxe cPanel Hosting plan and were provided with a refund.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. It is a standard business practice for companies to offer promotions with conditionsThe complainants desire to use multiple discounts for a single purchase is not a cost that GoDaddy can absorb.As a onetime exception and in appreciation for their time as a GoDaddy customer we have provided the complainant with a Deluxe cPanel Hosting plan for a one year term.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,*** ***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn November 13, 2017, our customer purchased the hosting plan in question for a
one-month term via online transactionOn December 13, 2017, that plan automatically renewed for an additional one-month termOur customer contacted our support center on December 18, 2017, regarding an error they were receiving when attempting to access the hosting plan via SSHOur customer was informed the public IP address they were attempting to utilize was blacklisted for an unknown reasonIt was suggested to our customer they contact their local Internet Service Provider to request a new IP addressOur customer contacted our support center an hour later requesting a refund for services unrenderedOur Customer Care agents correctly informed our customer their hosting product was no longer refund eligible Upon further investigation, it was determined, our customers access over SSH was blocked due to repeated login attempts with invalid login credentialsRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceAs a one-time courtesy to our refund policy, and as a gesture of good will, we have refunded the latest one-month renewal of the hosting plan in questionIf our customer no longer wishes to utilize the hosting plan in question, they are encouraged to review the following help articles to disable automatic renewal or cancel the hosting plan to prevent further unwanted billing https://www.godaddy.com/help/turn-off-auto-renew-https://www.godaddy.com/help/de...⇄ Thank you again for the opportunity to address the concerns presented by our customerKindest regards, Johnee D*** Office of the CEO - GoDaddy
Here is my response to GoDaddy:When I set up my account with GoDaddy many years ago there was no requirement for a digit pin and I did not set one upWhenever I would call the CSR rep would verify me by asking me questions.Go Daddy did call me last week and left a message on my voice mailI called back on Friday, again on Monday, and then once again today, Tuesday, June 28thFinally I got "Melanie" to call me back.The web form Melanie is directing me to is a legal document asking me to agree to certain statements that I do not agree to in order to get to my account.Additionally the website Melanie is directing me to is making a request for my State Drivers License copyAs a victim of identity theft and of GoDaddy taking money from my accounts without authorization in the past, I would not give GoDaddy this more personal information under any circumstances. GoDaddy has a history and a pattern of making it very difficult for consumers to renew their websitesWhen the websites expire, GoDaddy then snatches them up, and offers to sell them back to the consumer for a very large feeAt this point GoDaddy requires no verification whatsoever!If the consumer resists this attempt at what many characterize as extortion, the company then sells the website to someone who just wants to benefit from the traffic that has already built up to that website. It seems likely that this is what GoDaddy is up to in this caseI have had this domain and website for over yearsI am a small business and cannot afford this type of extortionSo it certainly seems that I will lose my website.GoDaddy can easily verify me by the fact that I am calling them from the exact same phone that is listed on my accountAlternatively, I would ask them to simply turn my email account on for minutes so I can request the password changeObviously only I would have all of my email account information set upIf I could have done this a week ago and it would have been considered safe, it should be the same today.Thank you for your efforts NicholeI appreciate you.** ***###-###-####
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.\On July 9, our customer contacted GoDaddy’s Customer Care Center and purchased
an Economy Linux Hosting plan for a one year term. This plan was subsequently renewed annually on July 19, 2014; July 9, and July 9, 2016, per our customers account preferencesGoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. GoDaddy also sent our customer email confirmations of these renewals.On July 4, 2017, our Customer Care team contacted our customer to discuss the upcoming renewal of their hosting planAt that time our customer renewed this plan for an additional year. On November 29, our customer was contacted by our Customer Care team to review their accountAt that time our customer requested a refund of all fees associated with their hosting plan.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On November 29, our customer was properly advised that the product in question was no longer eligible for refund. At that time in order to resolve this matter and move forward in a productive business relationship, our customer agreed to accept a refund of the most recent renewal of their hosting plan and an additional years hosting in another account. These were provided as a onetime exception to GoDaddy’s Refund Policy. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
GoDaddy has repeatedly tried to charge my credit card--even after my complaint to the Revdex.com was made.As I noted in my complaint to the Revdex.com, I had canceled my services with GoDaddyUnfortunately GoDaddy refuses to accept that I no longer want this service, and continues to try to charge my credit card.Further, GoDaddy has continued to make phone calls to me since my complaint was filed. I have warned GoDaddy personnel that they must STOP calling me; otherwise I will file an additional complaint against GoDaddy with the Federal Trade Commission
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 14,
2015, our customer purchased a GB Managed Virtual Private Server (VPS) with assistance from GoDaddy’s customer care center. From February to June 2016, this VPS has been renewed on a monthly basis.On June 30, 2016, our customer upgraded their VPS via an online transaction, adding GB of additional disk space. The charge for this upgrade was for the portion of the current month still active on our customer’s VPS. This, however, does not change the renewal term, and our customer can review the upgraded term (months) on their receipt and in their Order History in their customer account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We understand our customer's confusion, however their purchase was a VPS upgrade for the remainder of the current monthly billing cycle, and was not a monthly renewal. As such, our customer would need to renew the VPS in a timely manner to ensure no interruptions in service occur.Our customer can review their order history using the steps at the following URL:https://www.godaddy.com/help/find-your-godaddy-receipts-4885We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Godaddy does not address the fact that I have paid for a domain that does not exist and refuses to give me information as to who hosts the account.Review of customers of Godaddy reveals numerous negative reviews of this company due to apparent shady practice of not addressing customer issues
The CEO is giving me the same response his custsvcs rep provided, which is simply to repeat information already known and the answer to my specific question His inability and the inability of both of his employee's to listen and understand a simple question regarding domain name registration is unacceptable for a company that advertises services related to domain name registration. Please inform the CEO he can re-read the complaint and address it, if he's still unclear he can reach me directly Simply reiterating known information in hopes of excusing their inabilities does not suffice. Thanks***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On 6/4/I did respond to their request to set a range. They ignored my communication
According to GoDaddy, I did not respond to their MinMax request until 8/31…this is absolutely untrue Attached is the response I provided to GoDaddy on 6/4/regarding the MinMax request They completely ignored it and dropped the ball In the end, they provided no beneficial information and their effort was negligible at best.I have other e-mails that I can provide if needed, but attached are the most germane.Thanks,***
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:*Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 2015, the complainant reached out to our support teams, as they were unable to remove a secondary A-Record from a domain name's DNS settingsAt that time, our support teams refreshed the DNS Zone file for the domain name which was believed to resolve the issueThe complainant did not follow up with our support teams until July 2015, when they again indicated the DNS entry in question was still thereOur support teams were able to duplicate the issue and determined the issue was caused by the Website Accelerator hosting athe customer had previously been utilizingThe matter was promptly escalated to our developers for a resolution.As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customerAt this time, the complainant’s issue has been resolved.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceAs a gesture of goodwill, we have added three months to the complainant’s hosting plan at no cost to them.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerAs previously stated, our customer was unable to validate the customer account in question on April 26, 2016. GoDaddy does not randomly provide access to accounts without the proper security validation.Our customer did not attempt to contact GoDaddy’s customer care again until May 3, 2016, past the date of refund eligibility. A domain's expiration date is not arbitrarily set by GoDaddyOur customer chose the initial date of registration and the term of registration. At the time of purchase, our customer had many options available to them such as recording the expiration date in their ledger or calendar, as well as recording their account information in a secure place Customers may, at any time, log into their account and modify automatic renewal preferencesGoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customer’s account preferences.While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: ***On August 26, the complainant purchased the Economy cPanel Hosting plan for a one year term during a call to GoDaddy’s Customer Care Center.As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.Furthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As onetime exception in appreciation for their time as a GoDaddy customer we have provided the complainant with a months on their hosting plan at no cost.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,John M***Office of the CEO - [email protected]*** ** *** *** *** ***
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting Service AgreementThe latest version of these agreements can be found at: ***After speaking with the complainant they have acknowledged consenting to allowing a third party to use their credit card for GoDaddy servicesOur billing system has worked as intended renewing the associated products per the third parties account preferencesThis is a third party complaint.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.EDUCATION: The following GoDaddy Support article might be helpful in the future to the complainant for managing products and services:Accessing Your Order History***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,*** ***Office of the CEO - GoDaddy***GoDaddy.com*** ** *** *** *** ***
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Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 31, 2016, our customer purchased a Virtual Private Server for a 1-year term
On April 2, 2017, our customer contacted GoDaddy’s server support teams as they had a user who installed a program which caused the server to become un-responsiveAs the server was un-responsive to GoDaddy’s support teams our customer was informed they would need to re-provision the server and restore it using either backups the customer made using GoDaddy’s snapshot backup feature, or from their own independent backupsOur customer chose to restore the server using the snapshot backup.Between April 4, and April 5, our customer called to inquire why the restore was not completedOur support teams informed our customer that it was in progress and our hosting teams were aware.On April 5, 2017, our customer was informed, as the restore was still pending, that an escalation had been sent to our hosting administrators for review and resolutionOn April 6, 2017, our hosting administrators identified what was keeping the server from properly restoring and resolved the issue, notifying the customer view emailRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy had an unexpected technical issue, and worked quickly and vigorously to resolve it to minimize any impact to our customersAs a gesture of goodwill, we have added a month of service to the Virtual Private Server at no cost to our customer.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: ***
On January 6, 2012, our customer purchased two domain names (one for a five-year term and the other for a ten-year term) via an online transaction within their customer account In addition to the two domain names, they purchased various other domains and services These other services were subsequently canceled and refunded on January 8, Since that time, no other purchases have been made.Our Protected Registration service, which our customer had added to their two domain registrations, is the highest level of protection for a domain name that GoDaddy offers This premium, aservice provides private registration and also protects against the cancellation, expiration, or transfer of the domain namesDomain names which have this service cannot be cancelled or have automatic renewal disabled until the Protected Registration is canceled This is done by the domain registrant (i.eour customer) by submitting a copy of their valid government issued ID and business ID, if applicable, and an executed Request for Protected Registration Cancellation (RPRC) form to our Domain Services Department.On June 2, 2015, our office reached out to our customer and walked them through updating the domain names’ contact information and assisted with their current RPRC request After our Domain Services Department verified the request and canceled the Protected Registration service, we helped our customer cancel the domain names At this point, all services have been canceled.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The Protected Registration service our customer opted into had functioned as advertised, keeping the domain names from being canceled Our customer has since provided the requested verification information and the Protected Registration service and unwanted domain names have been canceled Thank you again for the opportunity to resolve the concerns presented by our valued customer.Best regards,*** ***
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Thank you for the opportunity to address the concerns presented by the complainant.The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspxGoDaddy makes every attempt to
register available domain names for our customersAs part of this process, we make multiple inquiries via numerous third-party systems, including the domain name registry, to check if a domain is availableIf we do not receive an immediate rejection indicating the domain name is not available for registration, we will proceed with the registration request attemptGoDaddy uses this method as registries will, from time to time, go offline for maintenanceDuring these maintenance periods, registration requests remain in a queue until the registry is back onlineAt that time, the registry will process orders in chronological order based on the date/time stamp of the request.GoDaddy did not receive an immediate rejection during the complainant’s registration attempt, and our system would have proceeded with the attempt at what was believed to be the correct price.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.After the registration request was submitted to the registry, it was rejected as the registry has set the domain name as a premium domain nameThe registry can, at their discretion, set what prices they choose to sell domains they deem are premium domain namesAny registrar is required to sell the domain name at the price the registry has setAs GoDaddy was unable to successfully register the domain, the complainant’s order has been refunded in fullGoDaddy will be unable to honor the complainant’s request to purchase the domain on their behalf.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerThe email service our customer is utilizing was included as a free credit when they had purchased their domain name in 2011. Again, GoDaddy no longer provides these free services. Companies must sometimes make the difficult decision to cease (“end of life”) a particular product or service for various reasonsUpon doing business with GoDaddy, our customers acknowledge and agree that our terms of service and product offerings may change at any time.If our customer is experiencing issues with accessing their email services and is requiring use of a private browser window, this may indicate an issue with browser add-ons or issues with the browser itself. Our customer may want to attempt using a different browser to determine if these issues continue. Browser issues or conflicts with potential add-ons are outside of GoDaddy’s direct control.GoDaddy is unable to provide a credit for a free email product, one that was and has been functioning as intended.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.We stand by our previous responseThe In-Store Credit within our customer’s account, in the amount of $has been returned to the original payment method utilized in their transactionThe financial institution utilized by our customer has not rejected and returned those funds to GoDaddy. Our customer will need to contact the appropriate institution to inquire how they handle funds returned to an account that may have been terminated. Only in the event the funds are denied by the financial institution may GoDaddy issue the refund in the form of a check.The Search Engine Visibility product purchased by our customer functioned as intended. Furthermore, the product was renewed upon its annual expiration in accordance with our customer’s account preferences. The customer had setup and utilized the service for the specified *** domain name that expired on February 12, 2015, followed its standard life-cycle, and released to the registry due to non-paymentThat domain name is currently available for new registrationGoDaddy will provide a refund for the latest Search Engine Visibility renewal transaction in accordance with our Refund Policy once the product has been canceled.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 1, during an online transaction the complainant registered the Domain Name in question with Protected Registration service for a one year termThis term ran through October 2, 2015.The Protected Registration service; which the complainant elected to add to their domain registration, is the highest level of protection for a domain name that GoDaddy offers This premium, aservice provides private registration and also protects against the cancellation, expiration, or transfer of a domain nameDomain names which have this service cannot be cancelled, transferred, or have their automatic renewal disabled until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On October 1, the complainant submitted a request to cancel the Protected Registration services they had added to their Domain Name registration As the complainant included the necessary documentation to support their cancellation request, our Domain Services team responded accordingly and cancelled the product.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service The Protected Registration service functioned as advertised; keeping the domain name from being canceled or transferred without proof of identification We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.EDUCATION: The complainant may find the following articles helpful:What is Protected Registrationhttps://support.godaddy.com/help/article/1286/what-is-protected-regi...⇄ Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,John M***Office of the CEO - [email protected]*** ** *** *** *** ***Scottsdale, AZ
I have been a customer of this company for many years - almost a decadeI am very irritated by the poor customer service I received through all thisThey did not seem to want to help meAlso, only a small handful of people actually informed me of the bounce back and those that took the time to save and send me the bounce back error message - I absolutely submitted the required form mentioned to me by support!!!Bottom line, the issue had to do with a relay to my *** account as I reached storage capacity and the error message was from ***My company IT department after a few calls discovered the reason for the bounce backs - NOT YOU! Your customer service was very poor and a few employees I spoke with were very disrespectful and rudeYou can quote your company policy all day - but if you treat your customers as poorly as you have treated me throughout this ordeal - you can believe you will lose businessNot one person in your entire company took the time to truly listen and try to resolve the issueAfter only a few calls with my own IT department - they knew what the problem was and resolved it immediatelyShame on you for such horrible service
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:GoDaddy Universal Terms of Service AgreementGoDaddy Domain Registration AgreementGoDaddy Hosting AgreementThe latest version of these agreements can be found at: ***On February 28, the complainant was provided with a discount code for use with new non Domain Name purchasesThey then purchased a Deluxe cPanel Hosting plan for a year term and requested to use this discount on in addition to the promotional pricing they had already been provided withThey subsequently cancelled this Deluxe cPanel Hosting plan and were provided with a refund.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. It is a standard business practice for companies to offer promotions with conditionsThe complainants desire to use multiple discounts for a single purchase is not a cost that GoDaddy can absorb.As a onetime exception and in appreciation for their time as a GoDaddy customer we have provided the complainant with a Deluxe cPanel Hosting plan for a one year term.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,*** ***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn November 13, 2017, our customer purchased the hosting plan in question for a
one-month term via online transactionOn December 13, 2017, that plan automatically renewed for an additional one-month termOur customer contacted our support center on December 18, 2017, regarding an error they were receiving when attempting to access the hosting plan via SSHOur customer was informed the public IP address they were attempting to utilize was blacklisted for an unknown reasonIt was suggested to our customer they contact their local Internet Service Provider to request a new IP addressOur customer contacted our support center an hour later requesting a refund for services unrenderedOur Customer Care agents correctly informed our customer their hosting product was no longer refund eligible Upon further investigation, it was determined, our customers access over SSH was blocked due to repeated login attempts with invalid login credentialsRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceAs a one-time courtesy to our refund policy, and as a gesture of good will, we have refunded the latest one-month renewal of the hosting plan in questionIf our customer no longer wishes to utilize the hosting plan in question, they are encouraged to review the following help articles to disable automatic renewal or cancel the hosting plan to prevent further unwanted billing https://www.godaddy.com/help/turn-off-auto-renew-https://www.godaddy.com/help/de...⇄ Thank you again for the opportunity to address the concerns presented by our customerKindest regards, Johnee D*** Office of the CEO - GoDaddy
Here is my response to GoDaddy:When I set up my account with GoDaddy many years ago there was no requirement for a digit pin and I did not set one upWhenever I would call the CSR rep would verify me by asking me questions.Go Daddy did call me last week and left a message on my voice mailI called back on Friday, again on Monday, and then once again today, Tuesday, June 28thFinally I got "Melanie" to call me back.The web form Melanie is directing me to is a legal document asking me to agree to certain statements that I do not agree to in order to get to my account.Additionally the website Melanie is directing me to is making a request for my State Drivers License copyAs a victim of identity theft and of GoDaddy taking money from my accounts without authorization in the past, I would not give GoDaddy this more personal information under any circumstances. GoDaddy has a history and a pattern of making it very difficult for consumers to renew their websitesWhen the websites expire, GoDaddy then snatches them up, and offers to sell them back to the consumer for a very large feeAt this point GoDaddy requires no verification whatsoever!If the consumer resists this attempt at what many characterize as extortion, the company then sells the website to someone who just wants to benefit from the traffic that has already built up to that website. It seems likely that this is what GoDaddy is up to in this caseI have had this domain and website for over yearsI am a small business and cannot afford this type of extortionSo it certainly seems that I will lose my website.GoDaddy can easily verify me by the fact that I am calling them from the exact same phone that is listed on my accountAlternatively, I would ask them to simply turn my email account on for minutes so I can request the password changeObviously only I would have all of my email account information set upIf I could have done this a week ago and it would have been considered safe, it should be the same today.Thank you for your efforts NicholeI appreciate you.** ***###-###-####
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.\On July 9, our customer contacted GoDaddy’s Customer Care Center and purchased
an Economy Linux Hosting plan for a one year term. This plan was subsequently renewed annually on July 19, 2014; July 9, and July 9, 2016, per our customers account preferencesGoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. GoDaddy also sent our customer email confirmations of these renewals.On July 4, 2017, our Customer Care team contacted our customer to discuss the upcoming renewal of their hosting planAt that time our customer renewed this plan for an additional year. On November 29, our customer was contacted by our Customer Care team to review their accountAt that time our customer requested a refund of all fees associated with their hosting plan.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On November 29, our customer was properly advised that the product in question was no longer eligible for refund. At that time in order to resolve this matter and move forward in a productive business relationship, our customer agreed to accept a refund of the most recent renewal of their hosting plan and an additional years hosting in another account. These were provided as a onetime exception to GoDaddy’s Refund Policy. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
GoDaddy has repeatedly tried to charge my credit card--even after my complaint to the Revdex.com was made.As I noted in my complaint to the Revdex.com, I had canceled my services with GoDaddyUnfortunately GoDaddy refuses to accept that I no longer want this service, and continues to try to charge my credit card.Further, GoDaddy has continued to make phone calls to me since my complaint was filed. I have warned GoDaddy personnel that they must STOP calling me; otherwise I will file an additional complaint against GoDaddy with the Federal Trade Commission
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 14,
2015, our customer purchased a GB Managed Virtual Private Server (VPS) with assistance from GoDaddy’s customer care center. From February to June 2016, this VPS has been renewed on a monthly basis.On June 30, 2016, our customer upgraded their VPS via an online transaction, adding GB of additional disk space. The charge for this upgrade was for the portion of the current month still active on our customer’s VPS. This, however, does not change the renewal term, and our customer can review the upgraded term (months) on their receipt and in their Order History in their customer account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We understand our customer's confusion, however their purchase was a VPS upgrade for the remainder of the current monthly billing cycle, and was not a monthly renewal. As such, our customer would need to renew the VPS in a timely manner to ensure no interruptions in service occur.Our customer can review their order history using the steps at the following URL:https://www.godaddy.com/help/find-your-godaddy-receipts-4885We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Godaddy does not address the fact that I have paid for a domain that does not exist and refuses to give me information as to who hosts the account.Review of customers of Godaddy reveals numerous negative reviews of this company due to apparent shady practice of not addressing customer issues
The CEO is giving me the same response his custsvcs rep provided, which is simply to repeat information already known and the answer to my specific question His inability and the inability of both of his employee's to listen and understand a simple question regarding domain name registration is unacceptable for a company that advertises services related to domain name registration. Please inform the CEO he can re-read the complaint and address it, if he's still unclear he can reach me directly Simply reiterating known information in hopes of excusing their inabilities does not suffice. Thanks***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On 6/4/I did respond to their request to set a range. They ignored my communication
According to GoDaddy, I did not respond to their MinMax request until 8/31…this is absolutely untrue Attached is the response I provided to GoDaddy on 6/4/regarding the MinMax request They completely ignored it and dropped the ball In the end, they provided no beneficial information and their effort was negligible at best.I have other e-mails that I can provide if needed, but attached are the most germane.Thanks,***
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:*Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 2015, the complainant reached out to our support teams, as they were unable to remove a secondary A-Record from a domain name's DNS settingsAt that time, our support teams refreshed the DNS Zone file for the domain name which was believed to resolve the issueThe complainant did not follow up with our support teams until July 2015, when they again indicated the DNS entry in question was still thereOur support teams were able to duplicate the issue and determined the issue was caused by the Website Accelerator hosting athe customer had previously been utilizingThe matter was promptly escalated to our developers for a resolution.As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customerAt this time, the complainant’s issue has been resolved.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceAs a gesture of goodwill, we have added three months to the complainant’s hosting plan at no cost to them.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerAs previously stated, our customer was unable to validate the customer account in question on April 26, 2016. GoDaddy does not randomly provide access to accounts without the proper security validation.Our customer did not attempt to contact GoDaddy’s customer care again until May 3, 2016, past the date of refund eligibility. A domain's expiration date is not arbitrarily set by GoDaddyOur customer chose the initial date of registration and the term of registration. At the time of purchase, our customer had many options available to them such as recording the expiration date in their ledger or calendar, as well as recording their account information in a secure place Customers may, at any time, log into their account and modify automatic renewal preferencesGoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customer’s account preferences.While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: ***On August 26, the complainant purchased the Economy cPanel Hosting plan for a one year term during a call to GoDaddy’s Customer Care Center.As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.Furthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As onetime exception in appreciation for their time as a GoDaddy customer we have provided the complainant with a months on their hosting plan at no cost.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,John M***Office of the CEO - [email protected]*** ** *** *** *** ***
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting Service AgreementThe latest version of these agreements can be found at: ***After speaking with the complainant they have acknowledged consenting to allowing a third party to use their credit card for GoDaddy servicesOur billing system has worked as intended renewing the associated products per the third parties account preferencesThis is a third party complaint.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.EDUCATION: The following GoDaddy Support article might be helpful in the future to the complainant for managing products and services:Accessing Your Order History***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,*** ***Office of the CEO - GoDaddy***GoDaddy.com*** ** *** *** *** ***
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Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 31, 2016, our customer purchased a Virtual Private Server for a 1-year term
On April 2, 2017, our customer contacted GoDaddy’s server support teams as they had a user who installed a program which caused the server to become un-responsiveAs the server was un-responsive to GoDaddy’s support teams our customer was informed they would need to re-provision the server and restore it using either backups the customer made using GoDaddy’s snapshot backup feature, or from their own independent backupsOur customer chose to restore the server using the snapshot backup.Between April 4, and April 5, our customer called to inquire why the restore was not completedOur support teams informed our customer that it was in progress and our hosting teams were aware.On April 5, 2017, our customer was informed, as the restore was still pending, that an escalation had been sent to our hosting administrators for review and resolutionOn April 6, 2017, our hosting administrators identified what was keeping the server from properly restoring and resolved the issue, notifying the customer view emailRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy had an unexpected technical issue, and worked quickly and vigorously to resolve it to minimize any impact to our customersAs a gesture of goodwill, we have added a month of service to the Virtual Private Server at no cost to our customer.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: ***
On January 6, 2012, our customer purchased two domain names (one for a five-year term and the other for a ten-year term) via an online transaction within their customer account In addition to the two domain names, they purchased various other domains and services These other services were subsequently canceled and refunded on January 8, Since that time, no other purchases have been made.Our Protected Registration service, which our customer had added to their two domain registrations, is the highest level of protection for a domain name that GoDaddy offers This premium, aservice provides private registration and also protects against the cancellation, expiration, or transfer of the domain namesDomain names which have this service cannot be cancelled or have automatic renewal disabled until the Protected Registration is canceled This is done by the domain registrant (i.eour customer) by submitting a copy of their valid government issued ID and business ID, if applicable, and an executed Request for Protected Registration Cancellation (RPRC) form to our Domain Services Department.On June 2, 2015, our office reached out to our customer and walked them through updating the domain names’ contact information and assisted with their current RPRC request After our Domain Services Department verified the request and canceled the Protected Registration service, we helped our customer cancel the domain names At this point, all services have been canceled.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The Protected Registration service our customer opted into had functioned as advertised, keeping the domain names from being canceled Our customer has since provided the requested verification information and the Protected Registration service and unwanted domain names have been canceled Thank you again for the opportunity to resolve the concerns presented by our valued customer.Best regards,*** ***
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Thank you for the opportunity to address the concerns presented by the complainant.The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspxGoDaddy makes every attempt to
register available domain names for our customersAs part of this process, we make multiple inquiries via numerous third-party systems, including the domain name registry, to check if a domain is availableIf we do not receive an immediate rejection indicating the domain name is not available for registration, we will proceed with the registration request attemptGoDaddy uses this method as registries will, from time to time, go offline for maintenanceDuring these maintenance periods, registration requests remain in a queue until the registry is back onlineAt that time, the registry will process orders in chronological order based on the date/time stamp of the request.GoDaddy did not receive an immediate rejection during the complainant’s registration attempt, and our system would have proceeded with the attempt at what was believed to be the correct price.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.After the registration request was submitted to the registry, it was rejected as the registry has set the domain name as a premium domain nameThe registry can, at their discretion, set what prices they choose to sell domains they deem are premium domain namesAny registrar is required to sell the domain name at the price the registry has setAs GoDaddy was unable to successfully register the domain, the complainant’s order has been refunded in fullGoDaddy will be unable to honor the complainant’s request to purchase the domain on their behalf.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerThe email service our customer is utilizing was included as a free credit when they had purchased their domain name in 2011. Again, GoDaddy no longer provides these free services. Companies must sometimes make the difficult decision to cease (“end of life”) a particular product or service for various reasonsUpon doing business with GoDaddy, our customers acknowledge and agree that our terms of service and product offerings may change at any time.If our customer is experiencing issues with accessing their email services and is requiring use of a private browser window, this may indicate an issue with browser add-ons or issues with the browser itself. Our customer may want to attempt using a different browser to determine if these issues continue. Browser issues or conflicts with potential add-ons are outside of GoDaddy’s direct control.GoDaddy is unable to provide a credit for a free email product, one that was and has been functioning as intended.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.We stand by our previous responseThe In-Store Credit within our customer’s account, in the amount of $has been returned to the original payment method utilized in their transactionThe financial institution utilized by our customer has not rejected and returned those funds to GoDaddy. Our customer will need to contact the appropriate institution to inquire how they handle funds returned to an account that may have been terminated. Only in the event the funds are denied by the financial institution may GoDaddy issue the refund in the form of a check.The Search Engine Visibility product purchased by our customer functioned as intended. Furthermore, the product was renewed upon its annual expiration in accordance with our customer’s account preferences. The customer had setup and utilized the service for the specified *** domain name that expired on February 12, 2015, followed its standard life-cycle, and released to the registry due to non-paymentThat domain name is currently available for new registrationGoDaddy will provide a refund for the latest Search Engine Visibility renewal transaction in accordance with our Refund Policy once the product has been canceled.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 1, during an online transaction the complainant registered the Domain Name in question with Protected Registration service for a one year termThis term ran through October 2, 2015.The Protected Registration service; which the complainant elected to add to their domain registration, is the highest level of protection for a domain name that GoDaddy offers This premium, aservice provides private registration and also protects against the cancellation, expiration, or transfer of a domain nameDomain names which have this service cannot be cancelled, transferred, or have their automatic renewal disabled until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On October 1, the complainant submitted a request to cancel the Protected Registration services they had added to their Domain Name registration As the complainant included the necessary documentation to support their cancellation request, our Domain Services team responded accordingly and cancelled the product.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service The Protected Registration service functioned as advertised; keeping the domain name from being canceled or transferred without proof of identification We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.EDUCATION: The complainant may find the following articles helpful:What is Protected Registrationhttps://support.godaddy.com/help/article/1286/what-is-protected-regi...⇄ Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,John M***Office of the CEO - [email protected]*** ** *** *** *** ***Scottsdale, AZ