Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• GoDaddy Universal Terms of Service• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 18, our customer contacted our 24/Customer Care teams and purchased an Economy cPanel Hosting plan for a one-year termThis is for the period ending December 18, 2014. During this interaction, GoDaddy support offered to assist with the process of migrating the customer’s website content from their current hosting plan to the new cPanel hosting planThe customer indicated there was some issues with their website and they would reach out to our support teams when convenientOn December 18, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with the customerAccount management is a customer responsibility.On June 9, our customer contacted our support teams regarding a technical issue they were having with their websiteDuring this interaction our support teams informed the customer they were not using the aforementioned cPanel hosting plan they had purchased. The plan was canceled and a refund was provided to our customer for the latest renewal.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceAs a goodwill gesture we have provided the customer with a refund of the original purchase of the hosting plan to the original payment method that was used.We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 9, 2017, our customer purchased a GoCentral Business plan for a two-year
term via a phone interaction with a Customer Care representative.On October 30, 2017, in accordance with our customer’s account preferences, the Website Builder plan in question expired and was canceled from our customer’s account due to non-paymentOn November 26, 2017, our customer contacted GoDaddy’s 24/Customer Care Center to discuss their canceled Website BuilderThey indicated they had intended to move to the new GoCentral plan and felt they had been informed all website content would be moved for them.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was provided with a website restore at no cost, normally a $administrative feeDue to the price difference between the GoCentral and Website Builder Business plans, the funds paid for two years of GoCentral cover one year of Website Builder Business.The remaining difference in cost, $10.43, is available to our customer within their account as In-Store CreditThese funds can be used for any future purchasesGoDaddy will not be providing our customer with any additional courtesiesThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 29,
our customer purchased a Premium Online Store plan for a one year term during a call to GoDaddy’s Customer Care CenterThen on April 30, our customer also purchased a domain name for a one year termIn addition on May 20, they purchased Protected Registration and our Get Paid service both for a one year term.On June 30, our customer cancelled all services in their GoDaddy account. On July 4, our customer contacted our Customer Care Center to request a refund for the cancelled services. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The products our customer purchased worked as intended and were cancelled outside of our day refund timeframe therefore the transactions in question are beyond refund eligibilityIf our customer wishes to reactivate these products for the balance of their purchased term we are happy to provide assistance. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M***Office of the CEO - GoDaddy
I do not reject GoDaddy's timelineI reject their business practicesI called in within thirty days, but was not allowed to cancel because I could not provide a digit number, that I had selected year priorI could provide everything, even including my social security number, but that wasn't good enoughThey needed an otherwise useless code for me to cancel my purchaseThat is, I believe a way to keep unhappy customers moneyThe other way is to obviously give them only thirty days to ask for a refund before denying them any sort of money backThey sent one email notifying me of the auto renewal and letting me know that items I had chosen to cancel were about to expireObviously this would lead to confusion and if not fully aware of their policy, unintentional buyingTheir whole process it set up to take money and then keep itAny reasonable and responsible company has a better and more comprehensive policyI am very disappointed with them and their policiesGIVE ME MY MONEY BACKI will take to social media if this is not resolved!
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: ***On April 2, 2012,
our customer purchased a domain name transfer for a 4-year term.On May 7, 2016, GoDaddy was instructed per our customer’s account preferences to automatically renew the domain name in question for an additional 1-year term. GoDaddy sent renewal notices prior to the expiration date, including on:• February 6, 2016• March 7, 2016• April 6, 2016• May 1, 2016These notices informed our customer their expiring domain would be renewed in accordance with their account settings unless additional action was taken and were sent to the email address provided by the customer for account related noticesAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On May 31, 2016, our customer contacted GoDaddy and was correctly informed that the domain renewal was not eligible for a refund. Our customer has other options to utilize such as auctioning/selling the domain, or canceling the domainWe encourage our customer to review and manage their account settings to prevent further unwanted renewals. The following links should be helpful to our customer.Turn Off Auto Renew-***Refund Policy-Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards, Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 21, 2006, the complainant purchased GoDaddy’s deluxe shared hosting for a two year term, via online transaction. The hosting account in question was renewed bi-annually until 2014, both via automatic renewal per the complainant’s settings and via transactions the complainant completed with GoDaddy’s 24/Customer Care Center.On May 15, 2014, the complainant purchased GoDaddy’s Starter Managed WordPress hosting for a one year term, during a transaction with GoDaddy’s Customer Care team, for the period ending May 15, 2015. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question on May 15, and did so in a good faith effort to honor its agreements with the customer.On August 1, 2014, the complainant was provided one month of GoDaddy’s Economy cPanel shared hosting at no charge as a goodwill gesture to allow a transition of their site files from their current hosting platform to the cPanel hosting. The complainant canceled their deluxe shared hosting on that date, and the unused months from that hosting plan were added to their new Economy cPanel plan.On August 18, the complainant contacted GoDaddy to cancel their Economy tier cPanel shared hosting account and Starter Managed WordPress account and request a refund of unused months. Per GoDaddy’s refund policy, annual hosting service plans that are canceled more than days from purchase or renewal are refund-eligible to In-Store Credit for any unused months, and an In-Store Credit of $was provided to the complainant at that time.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.As a one-time exception to our refund policy, we have refunded the In-Store Credit in question to the original payment method. The complainant may need to allow to days for their financial institution to credit these funds to their account.Additionally, GoDaddy cannot completely remove a customer account from our system as we retain and use this information if necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements. However, once all products and payment methods have been removed from an account, the account may be placed in a “deactivated” status. This practice is discussed in our Privacy Policy located at the link belowEDUCATION:The complainant may find the following links useful for future reference:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Privacy Policy:http://www.godaddy.com/Agreements/Privacy.aspxThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 7, 2017, our customer purchased GoDaddy’s Prime tier business hosting for a
one-month term via online transaction. Business hosting provides power and dedicated resources of a private server without needing the experience of a server administrator, and is designed for e-commerce, high-traffic, or data-intensive sites and applications. On July 10, 2017, our customer upgraded their Business Hosting plan to the Premium tier via online transaction.Limitations for our Business hosting plans can be found at: https://www.godaddy.com/help/resource-limits-12001. This article also explains that the maximum disk space stats advertised do not account for overhead system software, such as operating system, databases, etc.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We have refunded our customer’s original July purchase and July upgrade, totaling $39.02, to the original payment method. Additionally, as a gesture of goodwill and appreciation for our customers’ loyalty, we have added a six-month term to their Business Hosting plan at no charge.We appreciate our customer's candid feedback about our advertising and service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities and additional clarityGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My account should have been on auto-renewal, which would have prevented this situationIn 2012, the business that originally built the website transferred the domain name into my account, which we believed, and had no reason not to, would work just like our hosting account did, only on an annual basis, rather than monthlyI have received product expiration notices in the past, followed immediately by product renewal notices, so as per the way we have done business with GoDaddy in the past, the fact that they did not renew this was abnormalI looked back through previous emails, and they indicated that the domain was deactivated in early April, not May 5th as GoDaddy indicates hereBased on the way GoDaddy has chosen to treat this matter, I do not wish to do business with them any longer, only receive a refund for the time I paid for hosting and the domain name was inactive
Regards,
*** ***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 30, 2003, our customer purchased the domain name in question for a 10-year
termOn December 6, 2013, our customer redeemed and renewed the domain name for a 3-year termOn November 1, 2016, per our customer's account preferences, GoDaddy automatically renewed the domain for another three-year term in a good faith effort to honor its agreements with our customer On November 22, 2016, our customer contacted our support teams to inquire about the recent transaction, and was informed of the automatic renewal of the domain in questionOur customer requested a refund for the renewal but was informed correctly that the domain name was no longer refund-eligible.GoDaddy provides its customers full control over renewal settingsCustomers may, at any time, log into their account and modify those settingsPrior to expiration, GoDaddy emailed renewal notices informing our customer their expiring item would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service A chargeback was initiated on the domain in question on December 6, This chargeback withdrew payments made to GoDaddy and the domain was suspended from the accountWe are unable to provide goodwill gestures or refunds in a state of financial loss.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintThe Domain name with the .com was not mine never was this is why I bid on itAs for the email being cancelled I was NEVER NOTIFIED IT WOULD BE CANCELLED and when I call support to see what happened to my email account (WHICH IS WHAT THIS COMPLAINT IS ABOUTTHE EMAIL THAT I WAS TOLD NEVER EXISITED) I had an email with go daddy and hours later it was gone and I was told never existed because they were unable to.find it in their system. So I am calling Go Daddy out on their bogus answer. I will never renew anything I have with go daddy after this incident not would I recommend go daddy to anyone. My business email was deleted without noticeAnd when I inquried I was treated like I was making it all up.
Regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 18, our customer contacted our 24/Customer Care teams and purchased an Economy cPanel Hosting plan for a one-year termThis is for the period ending December 18, 2014. During this interaction, GoDaddy support offered to assist with the process of migrating the customer’s website content from their current hosting plan to the new cPanel hosting planThe customer indicated there was some issues with their website and they would reach out to our support teams when convenientOn December 18, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with the customerAccount management is a customer responsibility.On June 9, our customer contacted our support teams regarding a technical issue they were having with their websiteDuring this interaction our support teams informed the customer they were not using the aforementioned cPanel hosting plan they had purchased. The plan was canceled and a refund was provided to our customer for the latest renewal.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceAs a goodwill gesture we have provided the customer with a refund of the original purchase of the hosting plan to the original payment method that was used.We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concernsAs previously stated our customer allowed a domain name to cancel while free aforwarding credits were in use by another domain nameOur customer also has custom DNS settings which we cannot advise onWe highly recommend our customer employ a trusted friend or website developer to review their desired domain name functionality, as well as the overall security of their hosting planThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The account number is *** Go Daddy must have so many accounts in collection due to their illegal billing it must be very difficult to locate the account in question The Domain name is atsbutte.com We have been notified once again from *** *** *** that we will be unable to write checks at thousands of stores due to this company's inability to cancel an account at the customers request, and then have the audacity to say we owe them money
Regards,
*** ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On September 23, 2017, two domains (Domains A and B) automatically renewed with
associated Private Registration per our customer’s account preferences for two-year termsAdditionally, our customer’s Online Store automatically renewed for a one-month term on the same transactionThe total charge was $ On September 24, 2017, two additional domains (Domains C and D) automatically renewed with associated Private Registration per account preferences for two-year terms, totaling $That same day, our customer contacted GoDaddy’s Customer Care to request renewal refundsRefunds were issued for Domains B, C, D, and Private Registration, for a refund totaling $($and $56.32) processed back to the original payment method.On October 2, 2017, our customer contacted GoDaddy regarding the refunds, and was informed to contact their financial institution if they had not received the funds.A chargeback was initiated for the refunds in question on October 25, This chargeback withdrew payments made to GoDaddy, including funds on the same receipt for Domain A and the Online Store. As such, the products were suspended from the account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.To reactivate products suspended due to chargeback, our customer normally would have to pay a $USD administrative fee in addition to the original funds totaling $80.31. As a goodwill gesture, GoDaddy will waive the administrative fee, however, our customer will still need to contact our Customer Care to pay the original funds ($80.31) removed via chargeback.Thank you again for the opportunity to address the concerns presented.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsThe concerns relayed by our customer to our Customer Care team were related to our GoCentral Online Store and SEO functionalityOur customer was properly educated on SEO; there was no defect of the productThis service is still active within our customers account and available for useThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerAs previously stated, our customer did not disable the automatic renewal feature for the Website Builder plan nor were any products other than the domain name ever discussed during the call with our support agent on February 2, 2016.The Website Builder plan has been automatically renewing per the account settings since February 3, with confirmation emails sent to the email address on file for the account holder after each billing completion.As of April 13, our customer has not managed their account to disable the automatic renewal feature on this productUntil that is done, this product will continue to renew on its billing dateOur customer may find the links below helpful in assisting with the cancellation of the Website Builder or updating of the automatic renewal of their accountCancel products in your GoDaddy accounthttps://www.godaddy.com/help/cancel-products-in-your-godaddy-account-7468...⇄ off auto renewhttps://www.godaddy.com/help/turn-off-auto-renew-20008Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The response to my complaint is an inaccurate and untruthful portrayal of my transgressions with the company on that dayRegardless of what complicated technical explanation I was offered in attempt to cover up GoDaddy's clear mistake, the simple fact remains as following: The company falsely advertised the domain name I wanted on their website for $I was told on multiple occasions that this was a "website glitch" and that I could purchase the domain over the phoneAfter I had received an email stating that the registration had failed, it was explained to me that this was a "premium" domain and I could only purchase it for a large sum of moneyNone of the other facts matter in this situationThe company advertised and flagged the domain as available on their own website, I purchased it, and now they will not offer me any form of compensation to make up for their errorThis is not an example of ethical business, and is further demonstrated by the lack of any remorse or care for my inconveniences in the response I receivedThis response from the company will not suffice and I will not hesitate to pursue matters further if a reasonable compromise is not reachedThank you
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxBetween October and November 2015, our customer connected with our support teams to discuss restoring and migrating their database from their Windows 4GH hosting plan to a Plesk Windows hosting planOur hosting teams were able to recover a copy of the database from the old hosting plan and have restored it into the customer’s new hosting account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceOur support teams have reached out to the customer to inform them that the database file has been restored to the account and provided the customer steps to re-import it themselves or to have our teams do it on their behalfOur support teams are waiting on the customer’s response before moving forward.Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,Ken C***Office of the CEO - [email protected]*** ** *** *** *** ***
Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• GoDaddy Universal Terms of Service• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 18, our customer contacted our 24/Customer Care teams and purchased an Economy cPanel Hosting plan for a one-year termThis is for the period ending December 18, 2014. During this interaction, GoDaddy support offered to assist with the process of migrating the customer’s website content from their current hosting plan to the new cPanel hosting planThe customer indicated there was some issues with their website and they would reach out to our support teams when convenientOn December 18, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with the customerAccount management is a customer responsibility.On June 9, our customer contacted our support teams regarding a technical issue they were having with their websiteDuring this interaction our support teams informed the customer they were not using the aforementioned cPanel hosting plan they had purchased. The plan was canceled and a refund was provided to our customer for the latest renewal.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceAs a goodwill gesture we have provided the customer with a refund of the original purchase of the hosting plan to the original payment method that was used.We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 9, 2017, our customer purchased a GoCentral Business plan for a two-year
term via a phone interaction with a Customer Care representative.On October 30, 2017, in accordance with our customer’s account preferences, the Website Builder plan in question expired and was canceled from our customer’s account due to non-paymentOn November 26, 2017, our customer contacted GoDaddy’s 24/Customer Care Center to discuss their canceled Website BuilderThey indicated they had intended to move to the new GoCentral plan and felt they had been informed all website content would be moved for them.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was provided with a website restore at no cost, normally a $administrative feeDue to the price difference between the GoCentral and Website Builder Business plans, the funds paid for two years of GoCentral cover one year of Website Builder Business.The remaining difference in cost, $10.43, is available to our customer within their account as In-Store CreditThese funds can be used for any future purchasesGoDaddy will not be providing our customer with any additional courtesiesThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 29,
our customer purchased a Premium Online Store plan for a one year term during a call to GoDaddy’s Customer Care CenterThen on April 30, our customer also purchased a domain name for a one year termIn addition on May 20, they purchased Protected Registration and our Get Paid service both for a one year term.On June 30, our customer cancelled all services in their GoDaddy account. On July 4, our customer contacted our Customer Care Center to request a refund for the cancelled services. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The products our customer purchased worked as intended and were cancelled outside of our day refund timeframe therefore the transactions in question are beyond refund eligibilityIf our customer wishes to reactivate these products for the balance of their purchased term we are happy to provide assistance. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M***Office of the CEO - GoDaddy
I do not reject GoDaddy's timelineI reject their business practicesI called in within thirty days, but was not allowed to cancel because I could not provide a digit number, that I had selected year priorI could provide everything, even including my social security number, but that wasn't good enoughThey needed an otherwise useless code for me to cancel my purchaseThat is, I believe a way to keep unhappy customers moneyThe other way is to obviously give them only thirty days to ask for a refund before denying them any sort of money backThey sent one email notifying me of the auto renewal and letting me know that items I had chosen to cancel were about to expireObviously this would lead to confusion and if not fully aware of their policy, unintentional buyingTheir whole process it set up to take money and then keep itAny reasonable and responsible company has a better and more comprehensive policyI am very disappointed with them and their policiesGIVE ME MY MONEY BACKI will take to social media if this is not resolved!
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: ***On April 2, 2012,
our customer purchased a domain name transfer for a 4-year term.On May 7, 2016, GoDaddy was instructed per our customer’s account preferences to automatically renew the domain name in question for an additional 1-year term. GoDaddy sent renewal notices prior to the expiration date, including on:• February 6, 2016• March 7, 2016• April 6, 2016• May 1, 2016These notices informed our customer their expiring domain would be renewed in accordance with their account settings unless additional action was taken and were sent to the email address provided by the customer for account related noticesAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On May 31, 2016, our customer contacted GoDaddy and was correctly informed that the domain renewal was not eligible for a refund. Our customer has other options to utilize such as auctioning/selling the domain, or canceling the domainWe encourage our customer to review and manage their account settings to prevent further unwanted renewals. The following links should be helpful to our customer.Turn Off Auto Renew-***Refund Policy-Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards, Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 21, 2006, the complainant purchased GoDaddy’s deluxe shared hosting for a two year term, via online transaction. The hosting account in question was renewed bi-annually until 2014, both via automatic renewal per the complainant’s settings and via transactions the complainant completed with GoDaddy’s 24/Customer Care Center.On May 15, 2014, the complainant purchased GoDaddy’s Starter Managed WordPress hosting for a one year term, during a transaction with GoDaddy’s Customer Care team, for the period ending May 15, 2015. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question on May 15, and did so in a good faith effort to honor its agreements with the customer.On August 1, 2014, the complainant was provided one month of GoDaddy’s Economy cPanel shared hosting at no charge as a goodwill gesture to allow a transition of their site files from their current hosting platform to the cPanel hosting. The complainant canceled their deluxe shared hosting on that date, and the unused months from that hosting plan were added to their new Economy cPanel plan.On August 18, the complainant contacted GoDaddy to cancel their Economy tier cPanel shared hosting account and Starter Managed WordPress account and request a refund of unused months. Per GoDaddy’s refund policy, annual hosting service plans that are canceled more than days from purchase or renewal are refund-eligible to In-Store Credit for any unused months, and an In-Store Credit of $was provided to the complainant at that time.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.As a one-time exception to our refund policy, we have refunded the In-Store Credit in question to the original payment method. The complainant may need to allow to days for their financial institution to credit these funds to their account.Additionally, GoDaddy cannot completely remove a customer account from our system as we retain and use this information if necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements. However, once all products and payment methods have been removed from an account, the account may be placed in a “deactivated” status. This practice is discussed in our Privacy Policy located at the link belowEDUCATION:The complainant may find the following links useful for future reference:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Privacy Policy:http://www.godaddy.com/Agreements/Privacy.aspxThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 7, 2017, our customer purchased GoDaddy’s Prime tier business hosting for a
one-month term via online transaction. Business hosting provides power and dedicated resources of a private server without needing the experience of a server administrator, and is designed for e-commerce, high-traffic, or data-intensive sites and applications. On July 10, 2017, our customer upgraded their Business Hosting plan to the Premium tier via online transaction.Limitations for our Business hosting plans can be found at: https://www.godaddy.com/help/resource-limits-12001. This article also explains that the maximum disk space stats advertised do not account for overhead system software, such as operating system, databases, etc.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We have refunded our customer’s original July purchase and July upgrade, totaling $39.02, to the original payment method. Additionally, as a gesture of goodwill and appreciation for our customers’ loyalty, we have added a six-month term to their Business Hosting plan at no charge.We appreciate our customer's candid feedback about our advertising and service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities and additional clarityGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My account should have been on auto-renewal, which would have prevented this situationIn 2012, the business that originally built the website transferred the domain name into my account, which we believed, and had no reason not to, would work just like our hosting account did, only on an annual basis, rather than monthlyI have received product expiration notices in the past, followed immediately by product renewal notices, so as per the way we have done business with GoDaddy in the past, the fact that they did not renew this was abnormalI looked back through previous emails, and they indicated that the domain was deactivated in early April, not May 5th as GoDaddy indicates hereBased on the way GoDaddy has chosen to treat this matter, I do not wish to do business with them any longer, only receive a refund for the time I paid for hosting and the domain name was inactive
Regards,
*** ***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 30, 2003, our customer purchased the domain name in question for a 10-year
termOn December 6, 2013, our customer redeemed and renewed the domain name for a 3-year termOn November 1, 2016, per our customer's account preferences, GoDaddy automatically renewed the domain for another three-year term in a good faith effort to honor its agreements with our customer On November 22, 2016, our customer contacted our support teams to inquire about the recent transaction, and was informed of the automatic renewal of the domain in questionOur customer requested a refund for the renewal but was informed correctly that the domain name was no longer refund-eligible.GoDaddy provides its customers full control over renewal settingsCustomers may, at any time, log into their account and modify those settingsPrior to expiration, GoDaddy emailed renewal notices informing our customer their expiring item would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service A chargeback was initiated on the domain in question on December 6, This chargeback withdrew payments made to GoDaddy and the domain was suspended from the accountWe are unable to provide goodwill gestures or refunds in a state of financial loss.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintThe Domain name with the .com was not mine never was this is why I bid on itAs for the email being cancelled I was NEVER NOTIFIED IT WOULD BE CANCELLED and when I call support to see what happened to my email account (WHICH IS WHAT THIS COMPLAINT IS ABOUTTHE EMAIL THAT I WAS TOLD NEVER EXISITED) I had an email with go daddy and hours later it was gone and I was told never existed because they were unable to.find it in their system. So I am calling Go Daddy out on their bogus answer. I will never renew anything I have with go daddy after this incident not would I recommend go daddy to anyone. My business email was deleted without noticeAnd when I inquried I was treated like I was making it all up.
Regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 18, our customer contacted our 24/Customer Care teams and purchased an Economy cPanel Hosting plan for a one-year termThis is for the period ending December 18, 2014. During this interaction, GoDaddy support offered to assist with the process of migrating the customer’s website content from their current hosting plan to the new cPanel hosting planThe customer indicated there was some issues with their website and they would reach out to our support teams when convenientOn December 18, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with the customerAccount management is a customer responsibility.On June 9, our customer contacted our support teams regarding a technical issue they were having with their websiteDuring this interaction our support teams informed the customer they were not using the aforementioned cPanel hosting plan they had purchased. The plan was canceled and a refund was provided to our customer for the latest renewal.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceAs a goodwill gesture we have provided the customer with a refund of the original purchase of the hosting plan to the original payment method that was used.We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concernsAs previously stated our customer allowed a domain name to cancel while free aforwarding credits were in use by another domain nameOur customer also has custom DNS settings which we cannot advise onWe highly recommend our customer employ a trusted friend or website developer to review their desired domain name functionality, as well as the overall security of their hosting planThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The account number is *** Go Daddy must have so many accounts in collection due to their illegal billing it must be very difficult to locate the account in question The Domain name is atsbutte.com We have been notified once again from *** *** *** that we will be unable to write checks at thousands of stores due to this company's inability to cancel an account at the customers request, and then have the audacity to say we owe them money
Regards,
*** ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On September 23, 2017, two domains (Domains A and B) automatically renewed with
associated Private Registration per our customer’s account preferences for two-year termsAdditionally, our customer’s Online Store automatically renewed for a one-month term on the same transactionThe total charge was $ On September 24, 2017, two additional domains (Domains C and D) automatically renewed with associated Private Registration per account preferences for two-year terms, totaling $That same day, our customer contacted GoDaddy’s Customer Care to request renewal refundsRefunds were issued for Domains B, C, D, and Private Registration, for a refund totaling $($and $56.32) processed back to the original payment method.On October 2, 2017, our customer contacted GoDaddy regarding the refunds, and was informed to contact their financial institution if they had not received the funds.A chargeback was initiated for the refunds in question on October 25, This chargeback withdrew payments made to GoDaddy, including funds on the same receipt for Domain A and the Online Store. As such, the products were suspended from the account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.To reactivate products suspended due to chargeback, our customer normally would have to pay a $USD administrative fee in addition to the original funds totaling $80.31. As a goodwill gesture, GoDaddy will waive the administrative fee, however, our customer will still need to contact our Customer Care to pay the original funds ($80.31) removed via chargeback.Thank you again for the opportunity to address the concerns presented.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsThe concerns relayed by our customer to our Customer Care team were related to our GoCentral Online Store and SEO functionalityOur customer was properly educated on SEO; there was no defect of the productThis service is still active within our customers account and available for useThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerAs previously stated, our customer did not disable the automatic renewal feature for the Website Builder plan nor were any products other than the domain name ever discussed during the call with our support agent on February 2, 2016.The Website Builder plan has been automatically renewing per the account settings since February 3, with confirmation emails sent to the email address on file for the account holder after each billing completion.As of April 13, our customer has not managed their account to disable the automatic renewal feature on this productUntil that is done, this product will continue to renew on its billing dateOur customer may find the links below helpful in assisting with the cancellation of the Website Builder or updating of the automatic renewal of their accountCancel products in your GoDaddy accounthttps://www.godaddy.com/help/cancel-products-in-your-godaddy-account-7468...⇄ off auto renewhttps://www.godaddy.com/help/turn-off-auto-renew-20008Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The response to my complaint is an inaccurate and untruthful portrayal of my transgressions with the company on that dayRegardless of what complicated technical explanation I was offered in attempt to cover up GoDaddy's clear mistake, the simple fact remains as following: The company falsely advertised the domain name I wanted on their website for $I was told on multiple occasions that this was a "website glitch" and that I could purchase the domain over the phoneAfter I had received an email stating that the registration had failed, it was explained to me that this was a "premium" domain and I could only purchase it for a large sum of moneyNone of the other facts matter in this situationThe company advertised and flagged the domain as available on their own website, I purchased it, and now they will not offer me any form of compensation to make up for their errorThis is not an example of ethical business, and is further demonstrated by the lack of any remorse or care for my inconveniences in the response I receivedThis response from the company will not suffice and I will not hesitate to pursue matters further if a reasonable compromise is not reachedThank you
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxBetween October and November 2015, our customer connected with our support teams to discuss restoring and migrating their database from their Windows 4GH hosting plan to a Plesk Windows hosting planOur hosting teams were able to recover a copy of the database from the old hosting plan and have restored it into the customer’s new hosting account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceOur support teams have reached out to the customer to inform them that the database file has been restored to the account and provided the customer steps to re-import it themselves or to have our teams do it on their behalfOur support teams are waiting on the customer’s response before moving forward.Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,Ken C***Office of the CEO - [email protected]*** ** *** *** *** ***
Scottsdale, AZ