The CEO is giving me the same response his custsvcs rep provided, which is simply to repeat information already known and the answer to my specific question His inability and the inability of both of his employee's to listen and understand a simple question regarding domain name registration is unacceptable for a company that advertises services related to domain name registration. Please inform the CEO he can re-read the complaint and address it, if he's still unclear he can reach me directly Simply reiterating known information in hopes of excusing their inabilities does not suffice. Thanks***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 31, 2016, our customer purchased a Virtual Private Server for a 1-year term
On April 2, 2017, our customer contacted GoDaddy’s server support teams as they had a user who installed a program which caused the server to become un-responsiveAs the server was un-responsive to GoDaddy’s support teams our customer was informed they would need to re-provision the server and restore it using either backups the customer made using GoDaddy’s snapshot backup feature, or from their own independent backupsOur customer chose to restore the server using the snapshot backup.Between April 4, and April 5, our customer called to inquire why the restore was not completedOur support teams informed our customer that it was in progress and our hosting teams were aware.On April 5, 2017, our customer was informed, as the restore was still pending, that an escalation had been sent to our hosting administrators for review and resolutionOn April 6, 2017, our hosting administrators identified what was keeping the server from properly restoring and resolved the issue, notifying the customer view emailRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy had an unexpected technical issue, and worked quickly and vigorously to resolve it to minimize any impact to our customersAs a gesture of goodwill, we have added a month of service to the Virtual Private Server at no cost to our customer.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 7, 2017, our customer purchased GoDaddy’s Prime tier business hosting for a
one-month term via online transaction. Business hosting provides power and dedicated resources of a private server without needing the experience of a server administrator, and is designed for e-commerce, high-traffic, or data-intensive sites and applications. On July 10, 2017, our customer upgraded their Business Hosting plan to the Premium tier via online transaction.Limitations for our Business hosting plans can be found at: https://www.godaddy.com/help/resource-limits-12001. This article also explains that the maximum disk space stats advertised do not account for overhead system software, such as operating system, databases, etc.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We have refunded our customer’s original July purchase and July upgrade, totaling $39.02, to the original payment method. Additionally, as a gesture of goodwill and appreciation for our customers’ loyalty, we have added a six-month term to their Business Hosting plan at no charge.We appreciate our customer's candid feedback about our advertising and service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities and additional clarityGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 14,
2015, our customer purchased a GB Managed Virtual Private Server (VPS) with assistance from GoDaddy’s customer care center. From February to June 2016, this VPS has been renewed on a monthly basis.On June 30, 2016, our customer upgraded their VPS via an online transaction, adding GB of additional disk space. The charge for this upgrade was for the portion of the current month still active on our customer’s VPS. This, however, does not change the renewal term, and our customer can review the upgraded term (months) on their receipt and in their Order History in their customer account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We understand our customer's confusion, however their purchase was a VPS upgrade for the remainder of the current monthly billing cycle, and was not a monthly renewal. As such, our customer would need to renew the VPS in a timely manner to ensure no interruptions in service occur.Our customer can review their order history using the steps at the following URL:https://www.godaddy.com/help/find-your-godaddy-receipts-4885We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 9, 2017, our customer purchased a GoCentral Business plan for a two-year
term via a phone interaction with a Customer Care representative.On October 30, 2017, in accordance with our customer’s account preferences, the Website Builder plan in question expired and was canceled from our customer’s account due to non-paymentOn November 26, 2017, our customer contacted GoDaddy’s 24/Customer Care Center to discuss their canceled Website BuilderThey indicated they had intended to move to the new GoCentral plan and felt they had been informed all website content would be moved for them.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was provided with a website restore at no cost, normally a $administrative feeDue to the price difference between the GoCentral and Website Builder Business plans, the funds paid for two years of GoCentral cover one year of Website Builder Business.The remaining difference in cost, $10.43, is available to our customer within their account as In-Store CreditThese funds can be used for any future purchasesGoDaddy will not be providing our customer with any additional courtesiesThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 1, during an online transaction the complainant registered the Domain Name in question with Protected Registration service for a one year termThis term ran through October 2, 2015.The Protected Registration service; which the complainant elected to add to their domain registration, is the highest level of protection for a domain name that GoDaddy offers This premium, aservice provides private registration and also protects against the cancellation, expiration, or transfer of a domain nameDomain names which have this service cannot be cancelled, transferred, or have their automatic renewal disabled until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On October 1, the complainant submitted a request to cancel the Protected Registration services they had added to their Domain Name registration As the complainant included the necessary documentation to support their cancellation request, our Domain Services team responded accordingly and cancelled the product.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service The Protected Registration service functioned as advertised; keeping the domain name from being canceled or transferred without proof of identification We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.EDUCATION: The complainant may find the following articles helpful:What is Protected Registrationhttps://support.godaddy.com/help/article/1286/what-is-protected-regi...⇄ Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,John M***Office of the CEO - [email protected]*** ** *** *** *** ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: ***
On January 6, 2012, our customer purchased two domain names (one for a five-year term and the other for a ten-year term) via an online transaction within their customer account In addition to the two domain names, they purchased various other domains and services These other services were subsequently canceled and refunded on January 8, Since that time, no other purchases have been made.Our Protected Registration service, which our customer had added to their two domain registrations, is the highest level of protection for a domain name that GoDaddy offers This premium, aservice provides private registration and also protects against the cancellation, expiration, or transfer of the domain namesDomain names which have this service cannot be cancelled or have automatic renewal disabled until the Protected Registration is canceled This is done by the domain registrant (i.eour customer) by submitting a copy of their valid government issued ID and business ID, if applicable, and an executed Request for Protected Registration Cancellation (RPRC) form to our Domain Services Department.On June 2, 2015, our office reached out to our customer and walked them through updating the domain names’ contact information and assisted with their current RPRC request After our Domain Services Department verified the request and canceled the Protected Registration service, we helped our customer cancel the domain names At this point, all services have been canceled.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The Protected Registration service our customer opted into had functioned as advertised, keeping the domain names from being canceled Our customer has since provided the requested verification information and the Protected Registration service and unwanted domain names have been canceled Thank you again for the opportunity to resolve the concerns presented by our valued customer.Best regards,*** ***
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customerGoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as an unauthorized change to their account or domains. To reiterate, our customer did not immediately attempt to contact GoDaddy after changes were made to their customer account settings on July 4, 2015, nor after their domain was transferred away from GoDaddy on July 9, 2015. Customers must keep their account information secure; including without limitation, their cr/Username and passwordCustomers must also notify GoDaddy immediately of any breach of security or unauthorized use of their accountGoDaddy’s Domain Services department has been attempting to work with the present domain name registrar, *** ***, and following ICANN’s Registrar Transfer Dispute Resolution Policy by which all registrars (i.eGoDaddy and ***) and registrants (i.eour customer) must abideWe have not yet received a response from ***, however we are awaiting the outcome of their investigation as they are the controlling entity in this matter. As GoDaddy has no direct influence over ***, if they choose not to return the domain name to GoDaddy, our customer will need to work with *** directly to resolve this disputeWe understand this is a frustrating situation for our customer; GoDaddy remains our customer’s advocate in this matter and will notify our customer directly of any progress.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddyNHayden RdSuite 226Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.Prior to conducting business with GoDaddy all customers are required to acknowledge and
agree to the following agreements:• GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant claims ownership of the account in questionOur research indicates they have not provided us with the requested documentation to substantiate their claim RESOLUTION:GoDaddy has upheld its agreements in good faith and honored its terms of service. GoDaddy takes its commitment to consumer protection very seriouslyFurthermore GoDaddy does not arbitrarily change the ownership of accounts; account management and security preferences are a customer responsibility.We will be happy to assist the complainant but they must provide the requested documentation to substantiate their claimDocumentation can be submitted through the following link: Request for Change of Account / Email Update Formhttps://supportcenter.godaddy.com/ChangeRequest/EDUCATION: The complaint might find the following article on Submitting the Change of Account/Email Update Form useful: https://support.godaddy.com/help/article/4043/submitting-a-change-of-accountemai...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer appeared to inadvertently activate a Linux cPanel hosting credit in April
Per our customer's account preferences, GoDaddy automatically renewed the hosting on April 15, and April 25, in good faith effort to honor agreements with our customer Regarding receipt ***, our customer renewed a domain (with associated Protected Registration bundle), a Workspace Email plan for one year, and a Windows hosting plan for a one-month termThey also renewed another domain for a one-year term, adding Protected Registration for the remainder of the domain’s registrationThis transaction was completed online by our customer or an authorized party to their account without GoDaddy’s assistance.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time courtesy, we have refunded the most recent renewal of Protected Registration totaling $to In-Store Credit; it is our customer’s responsibility to remove the serviceThe steps to cancel Protected Registration are found at: https://www.godaddy.com/help/cancel-protected-registration- Furthermore, during an interaction with Customer Care on April 27, 2017, our customer was provided a refund for the most recent Linux hosting renewalOur office has also refunded the original Linux hosting renewal of $to the original payment methodThe domains in question are non-refundable.Future refunds will be provided in accordance with GoDaddy’s refund policyWe encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On September 23, 2017, two domains (Domains A and B) automatically renewed with
associated Private Registration per our customer’s account preferences for two-year termsAdditionally, our customer’s Online Store automatically renewed for a one-month term on the same transactionThe total charge was $ On September 24, 2017, two additional domains (Domains C and D) automatically renewed with associated Private Registration per account preferences for two-year terms, totaling $That same day, our customer contacted GoDaddy’s Customer Care to request renewal refundsRefunds were issued for Domains B, C, D, and Private Registration, for a refund totaling $($and $56.32) processed back to the original payment method.On October 2, 2017, our customer contacted GoDaddy regarding the refunds, and was informed to contact their financial institution if they had not received the funds.A chargeback was initiated for the refunds in question on October 25, This chargeback withdrew payments made to GoDaddy, including funds on the same receipt for Domain A and the Online Store. As such, the products were suspended from the account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.To reactivate products suspended due to chargeback, our customer normally would have to pay a $USD administrative fee in addition to the original funds totaling $80.31. As a goodwill gesture, GoDaddy will waive the administrative fee, however, our customer will still need to contact our Customer Care to pay the original funds ($80.31) removed via chargeback.Thank you again for the opportunity to address the concerns presented.Kindest regards,Mike L***Office of the CEO - GoDaddy
Re: Dispute resolutionI am writing regarding this complaint that was closed by your officeI was unable to respond within your time frame. PLEASE review my original complaintThe response of the company is NOT addressing my complaint rather they are citing their "policy" on refundsMy complaint is that I was mislead about the original productI was never informed that Website Builder was a WHOLE new websiteI clearly remember the conversation I had with the rep from Go Daddy and when he told me I would get a FREE domain name, I said "I really don't need another domain name I already have the existing nameHe replied "You might as well take it, it's freeRight then and there, he KNEW that I had NO idea I was purchasing a whole new siteHe should have at least clarified what it was I was actually purchasingIt is true that I contacted Go Daddy several times however, their statement that I specifically asked about their refund policy is falseI had NO idea when I spoke to the rep on Oct 28th that my original website hosting was not paid forThe representative stated "it would be better if you renewed your website hosting on a monthly basis" which seemed odd since I had already paid for (or so I thought) my website hosting and domain for the yearWhen I questioned him, he said "it works out better this way" So..I approved the monthly billingI discovered on December 1 that I was actually charged for a whole other website hosting accountMy complaint is that the representatives I spoke with MISLED meI had lengthy conversations with representatives regarding my needs for the websiteI believe I have an excellent command of the English language and can clearly communicate what my needs/goals etc..areI also believe that the individuals I spoke with understood what I thought I was purchasingWhether or not these representatives intentionally mislead to "make a sale" or perhaps it's just poor training on behalf of the company remains to be seenI am certain that I am not the only person whom has made this type of complaint against Go DaddyAfter being a faithful customer for seven years, I find it completely unsettling that this company is not even addressing my real complaint.Thank you for your attention.Sincerely,** ***
Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response. The .FM extension requires an authorization code which was provided by GoDaddy’s ccTLD processing teamThe authorization code was provided and the customer was able to transfer the domain in question to their new registrar with the time added during their renewal included with it.Domain name renewal refunds cannot be provided unless the domain is cancelled as outlined in GoDaddy’s refund policy: ***We will review our customer’s interactions with our support that lead to the misunderstanding regarding the domain authorization code, and will share that feedback with our customer care managers.As the customer was able to transfer the domain to their new registrar with the time they paid for their renewal, we consider this matter closed.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
*** ***, Complaint ***My response to GodaddyThe response does not explain why my server was flagged, only that they “take fraud very seriously.” I had hoped that this complaint would have forced an investigation into the incident that would have resulted in a reason why GoDaddy refused to honor our agreement to exchange money for web hosting servicesFurthermore, I had hoped that a serious inquiry would have removed the cloud of suspicion cast upon me by the unwarranted suspension of my account for fraud.The terms state that a customer has days or hours to request a refund for a new domain name purchaseMy purchase confirmation email is dated Tuesday, June 20, at 5:PMI asked for a complete refund of all purchases on Thursday, June 22, at 12:PMThat’s less than days after purchase and well within the days specified in our agreementThe refusal to refund my money represents a violation of the terms of our business agreementPlease note that the response from GoDaddy neither acknowledged nor disputed that I requested a refund in a timely manner; it simply doesn’t address itThat is a seeming violation of the Revdex.com’s Code of Business Practices that requires them to address the issue while including appropriate evidence supporting their positionAll that was said regarding the domain name refund was that “it is” (present tense) too lateThe issue is past tense: why did they not refund my domain name registration fee when it was requested?A “goodwill gesture” would have been to refund the server charges simply, cleanly, and immediatelyInstead, they have erected two additional, artificial barriers: (1) cancel the already suspended server, then (2) send them an email to “request” my refundAnd what if they deny my request again? What if I receive another mysterious email saying I’ve violated the terms of service?I’ve been down the email route with them when every customer service representative told me to resolve my issue by email by writing to ***It turned out the email was immediately bounced backAnd while the customer service agent said they sent the email on my behalf, I never heard anything backIn my complaint, I mention this ordeal so it mystifies me why they would suggest another round of snipe hunting.Also, consider that I asked for two things: that they immediately halt billing and that they refund the moneyI still don’t know whether to expect a bill in October because the response does not follow the Revdex.com’s Code of Business Practices--they failed to address this real and present concern of mine: have they stopped the billing on the suspended server? If not, will the billing stop when I cancel the suspended server or when I send the email “request” for a refund? And none of that addresses why I have to cancel an already suspended server in order to prevent them from billing for services they’ve acknowledged they haven’t provided and don’t intend to provideThe demand to cancel the suspended server sounds a bit like they’re telling me it’s my duty to prevent them from committing billing fraudIt is notI do not understand why billing continued beyond the suspension of service, nor what entitles them to continue it even now, nor why it is my responsibility to stop them from doing something that should never have been doneIt quite obviously is not my responsibility, which is why they’ve agreed to refund the hosting feesSo why make it punitive by erecting artificial barriers? I came to the Revdex.com to eliminate just that possibilityJust reverse the charges for the hosting fees immediately so this misery can be ended for us all sooner than laterWhat is there to gain by deferring a resolution to this mess to the black hole of their email systems? I understand that they trust their systems and proceduresI wish they’d understand that I do not, which I why I wanted the Revdex.com aware of this dispute in the first placeTheir systems have not workedThat's why I' here.Finally, the response is in error by asserting the incident happened on June 21, The suspension occurred the previous daySpecifically, I received notice via email that the account had been suspended on Tuesday, June 20, at 8:PM--less than half a day into my customer experience with them.I don’t feel that I’ve been heardI have eight questions about my experience with GoDaddy.Why was my account flagged for fraud? For example, you could say I used a stolen credit card or that I hacked in and gave myself free GoDaddy tee shirts or humiliated you by publishing your private vanity selfies on the very server I rented from youThis answer could truly be anything at all, but no answer along with your brushing it aside has proven inadequate to resolve my concerns, issues, and questions.Why did billing continue after the service was suspended? For example, you could say it was a mistake or you could say that you are entitled to bill indefinitely because you suspect I committed fraud against you.Is it legal for you to bill me for the suspended server? The reason I ask this question is because the anger I feel is truly visceralFor some reason, this action seems absolutely outside the bounds of acceptable behavior, so much so that it violates some natural law principle that humanity has surely codified against by now.Have you stopped billing me for the already suspended server, as I asked you to do in my complaint? Either yes or noI need to have control over my budgeting, and the uncertainty is untenablePlease answer as soon as you can because the next billing date is just days awayPlease also consider the commitment you’ve made to the Revdex.com to be responsive to my questions, concerns, and issuesDO NOT IGNORE THIS QUESTION AGAIN!If you have stopped billing me, then why must I cancel the already suspended server in order to get a refund? The reason I ask is because I find that your "resolution" actually complicates matters more than they already are, and that makes me a bit suspiciousIn fact, your offer requires that I not only cancel the server, but send you an email that “requests” a refundI do not see any semantic difference between suspend and cancelYou suspended the server, why must I cancel it make billing stop?Is there a possibility that, even after I’ve cancelled the server and sent you a “request” for a refund that you might deny it? If so, it would cease to be a goodwill gesture.If you have not stopped billing me, then why not?Why didn’t you refund my money for a new domain name registration when I asked for it on June 22, at 12:PM? You didn’t talk about this in your response at allYou didn’t deny that I asked for a timely refund but you didn’t acknowledge it eitherYou simply said “it is” (present tense) too lateI am curious about this because it wasn’t too late when I asked for itSo if it wasn’t a matter of timing, why did you not refund it?Sincerely,*** ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.Between September and September 12, 2017, our customer contacted our Customer Care
team multiple times for assistance with installing an SSL certificate to their Virtual Private Server (VPS)Our customer has also sent emails to multiple, non-general customer support venues within our organization. Virtual Private Servers are sold with the understanding that the client or their web developer are knowledgeable and able to administer their own serverClients are responsible for performing any configurations, software installations, disk space allocations, and troubleshooting any issues thereinEssentially, what our customer does within their VPS, what software they run, etcis up to them.On September 12, 2017, our customer spoke with a web-hosting support agent and acknowledged at that time their SSL certificate installation concerns were resolved RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Both our office and members of our technical staff have been unsuccessful in connecting with our customer to discuss any current concernsWe welcome the opportunity to connect with our customer in the hopes of resolving any outstanding concerns and may be reached at ***.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxBetween October and November 2015, our customer connected with our support teams to discuss restoring and migrating their database from their Windows 4GH hosting plan to a Plesk Windows hosting planOur hosting teams were able to recover a copy of the database from the old hosting plan and have restored it into the customer’s new hosting account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceOur support teams have reached out to the customer to inform them that the database file has been restored to the account and provided the customer steps to re-import it themselves or to have our teams do it on their behalfOur support teams are waiting on the customer’s response before moving forward.Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,Ken C***Office of the CEO - [email protected]*** ** *** *** *** ***
Scottsdale, AZ
Thank you for the opportunity to address the additional concerns presented by our customerContrary to our customer’s statement, this matter has been thoroughly reviewedThe fees in question are non-refundable and were agreed to by our customerIt is also made clear that customer involvement in the website/logo building processes is required and the platform being used is a template based programThank you again for the opportunity to address the additional concerns presented by our customerKindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 18, our customer contacted our 24/Customer Care teams and purchased an Economy cPanel Hosting plan for a one-year termThis is for the period ending December 18, 2014. During this interaction, GoDaddy support offered to assist with the process of migrating the customer’s website content from their current hosting plan to the new cPanel hosting planThe customer indicated there was some issues with their website and they would reach out to our support teams when convenientOn December 18, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with the customerAccount management is a customer responsibility.On June 9, our customer contacted our support teams regarding a technical issue they were having with their websiteDuring this interaction our support teams informed the customer they were not using the aforementioned cPanel hosting plan they had purchased. The plan was canceled and a refund was provided to our customer for the latest renewal.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceAs a goodwill gesture we have provided the customer with a refund of the original purchase of the hosting plan to the original payment method that was used.We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concernsGoDaddy stands by its previous response. Pricing is subject to change at any time. Our customer agreed to this as part of the terms of service acknowledged and agreed to upon doing business with GoDaddy Again, we honor valid promotional offers that our customers receive from GoDaddy, and they must be entered prior to completing a transaction.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards, Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsThe concerns relayed by our customer to our Customer Care team were related to our GoCentral Online Store and SEO functionalityOur customer was properly educated on SEO; there was no defect of the productThis service is still active within our customers account and available for useThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
The CEO is giving me the same response his custsvcs rep provided, which is simply to repeat information already known and the answer to my specific question His inability and the inability of both of his employee's to listen and understand a simple question regarding domain name registration is unacceptable for a company that advertises services related to domain name registration. Please inform the CEO he can re-read the complaint and address it, if he's still unclear he can reach me directly Simply reiterating known information in hopes of excusing their inabilities does not suffice. Thanks***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 31, 2016, our customer purchased a Virtual Private Server for a 1-year term
On April 2, 2017, our customer contacted GoDaddy’s server support teams as they had a user who installed a program which caused the server to become un-responsiveAs the server was un-responsive to GoDaddy’s support teams our customer was informed they would need to re-provision the server and restore it using either backups the customer made using GoDaddy’s snapshot backup feature, or from their own independent backupsOur customer chose to restore the server using the snapshot backup.Between April 4, and April 5, our customer called to inquire why the restore was not completedOur support teams informed our customer that it was in progress and our hosting teams were aware.On April 5, 2017, our customer was informed, as the restore was still pending, that an escalation had been sent to our hosting administrators for review and resolutionOn April 6, 2017, our hosting administrators identified what was keeping the server from properly restoring and resolved the issue, notifying the customer view emailRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy had an unexpected technical issue, and worked quickly and vigorously to resolve it to minimize any impact to our customersAs a gesture of goodwill, we have added a month of service to the Virtual Private Server at no cost to our customer.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 7, 2017, our customer purchased GoDaddy’s Prime tier business hosting for a
one-month term via online transaction. Business hosting provides power and dedicated resources of a private server without needing the experience of a server administrator, and is designed for e-commerce, high-traffic, or data-intensive sites and applications. On July 10, 2017, our customer upgraded their Business Hosting plan to the Premium tier via online transaction.Limitations for our Business hosting plans can be found at: https://www.godaddy.com/help/resource-limits-12001. This article also explains that the maximum disk space stats advertised do not account for overhead system software, such as operating system, databases, etc.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We have refunded our customer’s original July purchase and July upgrade, totaling $39.02, to the original payment method. Additionally, as a gesture of goodwill and appreciation for our customers’ loyalty, we have added a six-month term to their Business Hosting plan at no charge.We appreciate our customer's candid feedback about our advertising and service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities and additional clarityGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 14,
2015, our customer purchased a GB Managed Virtual Private Server (VPS) with assistance from GoDaddy’s customer care center. From February to June 2016, this VPS has been renewed on a monthly basis.On June 30, 2016, our customer upgraded their VPS via an online transaction, adding GB of additional disk space. The charge for this upgrade was for the portion of the current month still active on our customer’s VPS. This, however, does not change the renewal term, and our customer can review the upgraded term (months) on their receipt and in their Order History in their customer account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We understand our customer's confusion, however their purchase was a VPS upgrade for the remainder of the current monthly billing cycle, and was not a monthly renewal. As such, our customer would need to renew the VPS in a timely manner to ensure no interruptions in service occur.Our customer can review their order history using the steps at the following URL:https://www.godaddy.com/help/find-your-godaddy-receipts-4885We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 9, 2017, our customer purchased a GoCentral Business plan for a two-year
term via a phone interaction with a Customer Care representative.On October 30, 2017, in accordance with our customer’s account preferences, the Website Builder plan in question expired and was canceled from our customer’s account due to non-paymentOn November 26, 2017, our customer contacted GoDaddy’s 24/Customer Care Center to discuss their canceled Website BuilderThey indicated they had intended to move to the new GoCentral plan and felt they had been informed all website content would be moved for them.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was provided with a website restore at no cost, normally a $administrative feeDue to the price difference between the GoCentral and Website Builder Business plans, the funds paid for two years of GoCentral cover one year of Website Builder Business.The remaining difference in cost, $10.43, is available to our customer within their account as In-Store CreditThese funds can be used for any future purchasesGoDaddy will not be providing our customer with any additional courtesiesThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 1, during an online transaction the complainant registered the Domain Name in question with Protected Registration service for a one year termThis term ran through October 2, 2015.The Protected Registration service; which the complainant elected to add to their domain registration, is the highest level of protection for a domain name that GoDaddy offers This premium, aservice provides private registration and also protects against the cancellation, expiration, or transfer of a domain nameDomain names which have this service cannot be cancelled, transferred, or have their automatic renewal disabled until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On October 1, the complainant submitted a request to cancel the Protected Registration services they had added to their Domain Name registration As the complainant included the necessary documentation to support their cancellation request, our Domain Services team responded accordingly and cancelled the product.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service The Protected Registration service functioned as advertised; keeping the domain name from being canceled or transferred without proof of identification We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.EDUCATION: The complainant may find the following articles helpful:What is Protected Registrationhttps://support.godaddy.com/help/article/1286/what-is-protected-regi...⇄ Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,John M***Office of the CEO - [email protected]*** ** *** *** *** ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: ***
On January 6, 2012, our customer purchased two domain names (one for a five-year term and the other for a ten-year term) via an online transaction within their customer account In addition to the two domain names, they purchased various other domains and services These other services were subsequently canceled and refunded on January 8, Since that time, no other purchases have been made.Our Protected Registration service, which our customer had added to their two domain registrations, is the highest level of protection for a domain name that GoDaddy offers This premium, aservice provides private registration and also protects against the cancellation, expiration, or transfer of the domain namesDomain names which have this service cannot be cancelled or have automatic renewal disabled until the Protected Registration is canceled This is done by the domain registrant (i.eour customer) by submitting a copy of their valid government issued ID and business ID, if applicable, and an executed Request for Protected Registration Cancellation (RPRC) form to our Domain Services Department.On June 2, 2015, our office reached out to our customer and walked them through updating the domain names’ contact information and assisted with their current RPRC request After our Domain Services Department verified the request and canceled the Protected Registration service, we helped our customer cancel the domain names At this point, all services have been canceled.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The Protected Registration service our customer opted into had functioned as advertised, keeping the domain names from being canceled Our customer has since provided the requested verification information and the Protected Registration service and unwanted domain names have been canceled Thank you again for the opportunity to resolve the concerns presented by our valued customer.Best regards,*** ***
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customerGoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as an unauthorized change to their account or domains. To reiterate, our customer did not immediately attempt to contact GoDaddy after changes were made to their customer account settings on July 4, 2015, nor after their domain was transferred away from GoDaddy on July 9, 2015. Customers must keep their account information secure; including without limitation, their c
r/Username and passwordCustomers must also notify GoDaddy immediately of any breach of security or unauthorized use of their accountGoDaddy’s Domain Services department has been attempting to work with the present domain name registrar, *** ***, and following ICANN’s Registrar Transfer Dispute Resolution Policy by which all registrars (i.eGoDaddy and ***) and registrants (i.eour customer) must abideWe have not yet received a response from ***, however we are awaiting the outcome of their investigation as they are the controlling entity in this matter. As GoDaddy has no direct influence over ***, if they choose not to return the domain name to GoDaddy, our customer will need to work with *** directly to resolve this disputeWe understand this is a frustrating situation for our customer; GoDaddy remains our customer’s advocate in this matter and will notify our customer directly of any progress.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddyNHayden RdSuite 226Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.Prior to conducting business with GoDaddy all customers are required to acknowledge and
agree to the following agreements:• GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant claims ownership of the account in questionOur research indicates they have not provided us with the requested documentation to substantiate their claim RESOLUTION:GoDaddy has upheld its agreements in good faith and honored its terms of service. GoDaddy takes its commitment to consumer protection very seriouslyFurthermore GoDaddy does not arbitrarily change the ownership of accounts; account management and security preferences are a customer responsibility.We will be happy to assist the complainant but they must provide the requested documentation to substantiate their claimDocumentation can be submitted through the following link: Request for Change of Account / Email Update Formhttps://supportcenter.godaddy.com/ChangeRequest/EDUCATION: The complaint might find the following article on Submitting the Change of Account/Email Update Form useful: https://support.godaddy.com/help/article/4043/submitting-a-change-of-accountemai...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer appeared to inadvertently activate a Linux cPanel hosting credit in April
Per our customer's account preferences, GoDaddy automatically renewed the hosting on April 15, and April 25, in good faith effort to honor agreements with our customer Regarding receipt ***, our customer renewed a domain (with associated Protected Registration bundle), a Workspace Email plan for one year, and a Windows hosting plan for a one-month termThey also renewed another domain for a one-year term, adding Protected Registration for the remainder of the domain’s registrationThis transaction was completed online by our customer or an authorized party to their account without GoDaddy’s assistance.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time courtesy, we have refunded the most recent renewal of Protected Registration totaling $to In-Store Credit; it is our customer’s responsibility to remove the serviceThe steps to cancel Protected Registration are found at: https://www.godaddy.com/help/cancel-protected-registration- Furthermore, during an interaction with Customer Care on April 27, 2017, our customer was provided a refund for the most recent Linux hosting renewalOur office has also refunded the original Linux hosting renewal of $to the original payment methodThe domains in question are non-refundable.Future refunds will be provided in accordance with GoDaddy’s refund policyWe encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On September 23, 2017, two domains (Domains A and B) automatically renewed with
associated Private Registration per our customer’s account preferences for two-year termsAdditionally, our customer’s Online Store automatically renewed for a one-month term on the same transactionThe total charge was $ On September 24, 2017, two additional domains (Domains C and D) automatically renewed with associated Private Registration per account preferences for two-year terms, totaling $That same day, our customer contacted GoDaddy’s Customer Care to request renewal refundsRefunds were issued for Domains B, C, D, and Private Registration, for a refund totaling $($and $56.32) processed back to the original payment method.On October 2, 2017, our customer contacted GoDaddy regarding the refunds, and was informed to contact their financial institution if they had not received the funds.A chargeback was initiated for the refunds in question on October 25, This chargeback withdrew payments made to GoDaddy, including funds on the same receipt for Domain A and the Online Store. As such, the products were suspended from the account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.To reactivate products suspended due to chargeback, our customer normally would have to pay a $USD administrative fee in addition to the original funds totaling $80.31. As a goodwill gesture, GoDaddy will waive the administrative fee, however, our customer will still need to contact our Customer Care to pay the original funds ($80.31) removed via chargeback.Thank you again for the opportunity to address the concerns presented.Kindest regards,Mike L***Office of the CEO - GoDaddy
Re: Dispute resolutionI am writing regarding this complaint that was closed by your officeI was unable to respond within your time frame. PLEASE review my original complaintThe response of the company is NOT addressing my complaint rather they are citing their "policy" on refundsMy complaint is that I was mislead about the original productI was never informed that Website Builder was a WHOLE new websiteI clearly remember the conversation I had with the rep from Go Daddy and when he told me I would get a FREE domain name, I said "I really don't need another domain name I already have the existing nameHe replied "You might as well take it, it's freeRight then and there, he KNEW that I had NO idea I was purchasing a whole new siteHe should have at least clarified what it was I was actually purchasingIt is true that I contacted Go Daddy several times however, their statement that I specifically asked about their refund policy is falseI had NO idea when I spoke to the rep on Oct 28th that my original website hosting was not paid forThe representative stated "it would be better if you renewed your website hosting on a monthly basis" which seemed odd since I had already paid for (or so I thought) my website hosting and domain for the yearWhen I questioned him, he said "it works out better this way" So..I approved the monthly billingI discovered on December 1 that I was actually charged for a whole other website hosting accountMy complaint is that the representatives I spoke with MISLED meI had lengthy conversations with representatives regarding my needs for the websiteI believe I have an excellent command of the English language and can clearly communicate what my needs/goals etc..areI also believe that the individuals I spoke with understood what I thought I was purchasingWhether or not these representatives intentionally mislead to "make a sale" or perhaps it's just poor training on behalf of the company remains to be seenI am certain that I am not the only person whom has made this type of complaint against Go DaddyAfter being a faithful customer for seven years, I find it completely unsettling that this company is not even addressing my real complaint.Thank you for your attention.Sincerely,** ***
Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response. The .FM extension requires an authorization code which was provided by GoDaddy’s ccTLD processing teamThe authorization code was provided and the customer was able to transfer the domain in question to their new registrar with the time added during their renewal included with it.Domain name renewal refunds cannot be provided unless the domain is cancelled as outlined in GoDaddy’s refund policy: ***We will review our customer’s interactions with our support that lead to the misunderstanding regarding the domain authorization code, and will share that feedback with our customer care managers.As the customer was able to transfer the domain to their new registrar with the time they paid for their renewal, we consider this matter closed.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
*** ***, Complaint ***My response to GodaddyThe response does not explain why my server was flagged, only that they “take fraud very seriously.” I had hoped that this complaint would have forced an investigation into the incident that would have resulted in a reason why GoDaddy refused to honor our agreement to exchange money for web hosting servicesFurthermore, I had hoped that a serious inquiry would have removed the cloud of suspicion cast upon me by the unwarranted suspension of my account for fraud.The terms state that a customer has days or hours to request a refund for a new domain name purchaseMy purchase confirmation email is dated Tuesday, June 20, at 5:PMI asked for a complete refund of all purchases on Thursday, June 22, at 12:PMThat’s less than days after purchase and well within the days specified in our agreementThe refusal to refund my money represents a violation of the terms of our business agreementPlease note that the response from GoDaddy neither acknowledged nor disputed that I requested a refund in a timely manner; it simply doesn’t address itThat is a seeming violation of the Revdex.com’s Code of Business Practices that requires them to address the issue while including appropriate evidence supporting their positionAll that was said regarding the domain name refund was that “it is” (present tense) too lateThe issue is past tense: why did they not refund my domain name registration fee when it was requested?A “goodwill gesture” would have been to refund the server charges simply, cleanly, and immediatelyInstead, they have erected two additional, artificial barriers: (1) cancel the already suspended server, then (2) send them an email to “request” my refundAnd what if they deny my request again? What if I receive another mysterious email saying I’ve violated the terms of service?I’ve been down the email route with them when every customer service representative told me to resolve my issue by email by writing to ***It turned out the email was immediately bounced backAnd while the customer service agent said they sent the email on my behalf, I never heard anything backIn my complaint, I mention this ordeal so it mystifies me why they would suggest another round of snipe hunting.Also, consider that I asked for two things: that they immediately halt billing and that they refund the moneyI still don’t know whether to expect a bill in October because the response does not follow the Revdex.com’s Code of Business Practices--they failed to address this real and present concern of mine: have they stopped the billing on the suspended server? If not, will the billing stop when I cancel the suspended server or when I send the email “request” for a refund? And none of that addresses why I have to cancel an already suspended server in order to prevent them from billing for services they’ve acknowledged they haven’t provided and don’t intend to provideThe demand to cancel the suspended server sounds a bit like they’re telling me it’s my duty to prevent them from committing billing fraudIt is notI do not understand why billing continued beyond the suspension of service, nor what entitles them to continue it even now, nor why it is my responsibility to stop them from doing something that should never have been doneIt quite obviously is not my responsibility, which is why they’ve agreed to refund the hosting feesSo why make it punitive by erecting artificial barriers? I came to the Revdex.com to eliminate just that possibilityJust reverse the charges for the hosting fees immediately so this misery can be ended for us all sooner than laterWhat is there to gain by deferring a resolution to this mess to the black hole of their email systems? I understand that they trust their systems and proceduresI wish they’d understand that I do not, which I why I wanted the Revdex.com aware of this dispute in the first placeTheir systems have not workedThat's why I' here.Finally, the response is in error by asserting the incident happened on June 21, The suspension occurred the previous daySpecifically, I received notice via email that the account had been suspended on Tuesday, June 20, at 8:PM--less than half a day into my customer experience with them.I don’t feel that I’ve been heardI have eight questions about my experience with GoDaddy.Why was my account flagged for fraud? For example, you could say I used a stolen credit card or that I hacked in and gave myself free GoDaddy tee shirts or humiliated you by publishing your private vanity selfies on the very server I rented from youThis answer could truly be anything at all, but no answer along with your brushing it aside has proven inadequate to resolve my concerns, issues, and questions.Why did billing continue after the service was suspended? For example, you could say it was a mistake or you could say that you are entitled to bill indefinitely because you suspect I committed fraud against you.Is it legal for you to bill me for the suspended server? The reason I ask this question is because the anger I feel is truly visceralFor some reason, this action seems absolutely outside the bounds of acceptable behavior, so much so that it violates some natural law principle that humanity has surely codified against by now.Have you stopped billing me for the already suspended server, as I asked you to do in my complaint? Either yes or noI need to have control over my budgeting, and the uncertainty is untenablePlease answer as soon as you can because the next billing date is just days awayPlease also consider the commitment you’ve made to the Revdex.com to be responsive to my questions, concerns, and issuesDO NOT IGNORE THIS QUESTION AGAIN!If you have stopped billing me, then why must I cancel the already suspended server in order to get a refund? The reason I ask is because I find that your "resolution" actually complicates matters more than they already are, and that makes me a bit suspiciousIn fact, your offer requires that I not only cancel the server, but send you an email that “requests” a refundI do not see any semantic difference between suspend and cancelYou suspended the server, why must I cancel it make billing stop?Is there a possibility that, even after I’ve cancelled the server and sent you a “request” for a refund that you might deny it? If so, it would cease to be a goodwill gesture.If you have not stopped billing me, then why not?Why didn’t you refund my money for a new domain name registration when I asked for it on June 22, at 12:PM? You didn’t talk about this in your response at allYou didn’t deny that I asked for a timely refund but you didn’t acknowledge it eitherYou simply said “it is” (present tense) too lateI am curious about this because it wasn’t too late when I asked for itSo if it wasn’t a matter of timing, why did you not refund it?Sincerely,*** ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.Between September and September 12, 2017, our customer contacted our Customer Care
team multiple times for assistance with installing an SSL certificate to their Virtual Private Server (VPS)Our customer has also sent emails to multiple, non-general customer support venues within our organization. Virtual Private Servers are sold with the understanding that the client or their web developer are knowledgeable and able to administer their own serverClients are responsible for performing any configurations, software installations, disk space allocations, and troubleshooting any issues thereinEssentially, what our customer does within their VPS, what software they run, etcis up to them.On September 12, 2017, our customer spoke with a web-hosting support agent and acknowledged at that time their SSL certificate installation concerns were resolved RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Both our office and members of our technical staff have been unsuccessful in connecting with our customer to discuss any current concernsWe welcome the opportunity to connect with our customer in the hopes of resolving any outstanding concerns and may be reached at ***.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxBetween October and November 2015, our customer connected with our support teams to discuss restoring and migrating their database from their Windows 4GH hosting plan to a Plesk Windows hosting planOur hosting teams were able to recover a copy of the database from the old hosting plan and have restored it into the customer’s new hosting account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceOur support teams have reached out to the customer to inform them that the database file has been restored to the account and provided the customer steps to re-import it themselves or to have our teams do it on their behalfOur support teams are waiting on the customer’s response before moving forward.Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,Ken C***Office of the CEO - [email protected]*** ** *** *** *** ***
Scottsdale, AZ
Thank you for the opportunity to address the additional concerns presented by our customerContrary to our customer’s statement, this matter has been thoroughly reviewedThe fees in question are non-refundable and were agreed to by our customerIt is also made clear that customer involvement in the website/logo building processes is required and the platform being used is a template based programThank you again for the opportunity to address the additional concerns presented by our customerKindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 18, our customer contacted our 24/Customer Care teams and purchased an Economy cPanel Hosting plan for a one-year termThis is for the period ending December 18, 2014. During this interaction, GoDaddy support offered to assist with the process of migrating the customer’s website content from their current hosting plan to the new cPanel hosting planThe customer indicated there was some issues with their website and they would reach out to our support teams when convenientOn December 18, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with the customerAccount management is a customer responsibility.On June 9, our customer contacted our support teams regarding a technical issue they were having with their websiteDuring this interaction our support teams informed the customer they were not using the aforementioned cPanel hosting plan they had purchased. The plan was canceled and a refund was provided to our customer for the latest renewal.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceAs a goodwill gesture we have provided the customer with a refund of the original purchase of the hosting plan to the original payment method that was used.We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concernsGoDaddy stands by its previous response. Pricing is subject to change at any time. Our customer agreed to this as part of the terms of service acknowledged and agreed to upon doing business with GoDaddy Again, we honor valid promotional offers that our customers receive from GoDaddy, and they must be entered prior to completing a transaction.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards, Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsThe concerns relayed by our customer to our Customer Care team were related to our GoCentral Online Store and SEO functionalityOur customer was properly educated on SEO; there was no defect of the productThis service is still active within our customers account and available for useThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy