Thank you for the opportunity to address the concerns presented by the complainantWe would like to present the following:Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concerns GoDaddy’s Universal Terms of Service
Agreement does require a valid payment method be kept on file within accounts with active services. The latest version of GoDaddy’s agreements can be found at: https://www.godaddy.com/legal-agreements.aspxShould the complainant have the full credit card number they may reach out to our Billing team who would be able to review charges to the payment methodThe Billing team can be reached at ###-###-####.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mandy O***Office of the CEO - GoDaddy
Revdex.com:
Go Daddy had been able to reach me by phone and we were able to come to a favorable resolution in reference to complaint ID ***I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 26, 2010, our customer purchased the domain name in question for a three-year
term via an online transactionThe domain was subsequently manually renewed on January 12, 2014, by the customer in a manual renewal for a three-year term.On April 10, 2017, our customer modified the Registrant contact information associated with the domainA 60-day lock was expressly acknowledged by our customer when the contact information was updatedGoDaddy takes the security of our customers’ accounts and domain names very seriouslyAs most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts.On April 10, 2017, our customer contacted GoDaddy support teams regarding the domain nameOur customer was informed to email our Review team and within a half-hour, the transfer lock was removedPer our customer's account preferences, GoDaddy was instructed to automatically renew the domain on April 11, 2017, and did so in a good faith effort to honor its agreements with our customerLater that same day our customer’s domain was successfully transferred to the new registrar.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was correctly informed by GoDaddy support teams that time cannot be removed from a domain nameOur customer was correctly informed that the time added due to the automatic renewal of the domain name has carried over with the domain name to their new registrar.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
The response to my complaint is an inaccurate and untruthful portrayal of my transgressions with the company on that dayRegardless of what complicated technical explanation I was offered in attempt to cover up GoDaddy's clear mistake, the simple fact remains as following: The company falsely advertised the domain name I wanted on their website for $I was told on multiple occasions that this was a "website glitch" and that I could purchase the domain over the phoneAfter I had received an email stating that the registration had failed, it was explained to me that this was a "premium" domain and I could only purchase it for a large sum of moneyNone of the other facts matter in this situationThe company advertised and flagged the domain as available on their own website, I purchased it, and now they will not offer me any form of compensation to make up for their errorThis is not an example of ethical business, and is further demonstrated by the lack of any remorse or care for my inconveniences in the response I receivedThis response from the company will not suffice and I will not hesitate to pursue matters further if a reasonable compromise is not reachedThank you
Pointing me to an agreement page and stating the obvious assumption that GoDaddy follows their own terms does not begin to address the issue, as is therefore an unacceptable resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintThe Domain name with the .com was not mine never was this is why I bid on itAs for the email being cancelled I was NEVER NOTIFIED IT WOULD BE CANCELLED and when I call support to see what happened to my email account (WHICH IS WHAT THIS COMPLAINT IS ABOUTTHE EMAIL THAT I WAS TOLD NEVER EXISITED) I had an email with go daddy and hours later it was gone and I was told never existed because they were unable to.find it in their system. So I am calling Go Daddy out on their bogus answer. I will never renew anything I have with go daddy after this incident not would I recommend go daddy to anyone. My business email was deleted without noticeAnd when I inquried I was treated like I was making it all up.
Regards,*** ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.No purchases have been made in the provided customer account since February
2015. When a product is purchased with GoDaddy, this product will typically be placed on automatic renewal immediately, which is explicitly explained during the checkout process. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.If our customer is attempting to request a refund, they will need to provide the appropriate account information to our Customer Care team, available 24/at *** or via ***.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
The Go Daddy response completely ignores and omits the two other, previous dates where I contacted Go Daddy and asked the customer rep to unlock the privacy chargeThey prevented my ability to renew my account at the lower fee by locking on the privacy fee so that I couldn't pay for the one year fee without either paying the additional fee, or waiting for a customer rep to come on the line, then wait for them to unlock the added feeWhy do you think Go Daddy's response has left these interactions out? Each time, the customer service rep either ignored me, took forever to come on the line, or took forever to return to the line to complete the function of removing the lock and removing the added fee, so that I could easily- and quickly pay only the one-year renewal feeGo Daddy sabotaged my efforts to renew my account at a lower fee, and now I must warn others against Go Daddy's illegal tactics
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The account number is *** Go Daddy must have so many accounts in collection due to their illegal billing it must be very difficult to locate the account in question The Domain name is atsbutte.com We have been notified once again from *** *** *** that we will be unable to write checks at thousands of stores due to this company's inability to cancel an account at the customers request, and then have the audacity to say we owe them money
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 30, 2003, our customer purchased the domain name in question for a 10-year
termOn December 6, 2013, our customer redeemed and renewed the domain name for a 3-year termOn November 1, 2016, per our customer's account preferences, GoDaddy automatically renewed the domain for another three-year term in a good faith effort to honor its agreements with our customer On November 22, 2016, our customer contacted our support teams to inquire about the recent transaction, and was informed of the automatic renewal of the domain in questionOur customer requested a refund for the renewal but was informed correctly that the domain name was no longer refund-eligible.GoDaddy provides its customers full control over renewal settingsCustomers may, at any time, log into their account and modify those settingsPrior to expiration, GoDaddy emailed renewal notices informing our customer their expiring item would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service A chargeback was initiated on the domain in question on December 6, This chargeback withdrew payments made to GoDaddy and the domain was suspended from the accountWe are unable to provide goodwill gestures or refunds in a state of financial loss.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant, who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement•
Hosting AgreementThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 30, 2007, the complainant purchased a domain via online transaction for a two year term; a credit was provided for a free Windows shared hosting plan to use with the domain name.Companies must sometimes make the difficult decision to cease (“end of life”) a particular product or service for various reasons, such as offering next generation products/services, or original manufacturers no longer supporting productsA notice was sent to the contact email on May 14, advising GoDaddy was ceasing this hosting service in an end of life, indicating the hosting would be suspended on July 2, and canceled on August 4, GoDaddy provided days after suspension to allow the complainant to retrieve filesThe complainant did not contact GoDaddy’s customer care team until November 15, RESOLUTION:GoDaddy upheld its agreements in good faith with the complainant and honored its terms of service.Account management, including maintaining data backups, is a customer responsibility.GoDaddy’s backups are maintained up to rolling calendar daysThe complainant’s hosting was canceled on August 4, 2015; no recoverable data is availableThe complainant was provided a customer-specific code for a free Economy Plesk hosting plan for one year, and can contact our customer care team with any questions on redeeming this codeGoDaddy will not provide $as requested.Thank you again for the opportunity to address and bring clarity to the presented concerns.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerAs previously stated, our customer did not disable the automatic renewal feature for the Website Builder plan nor were any products other than the domain name ever discussed during the call with our support agent on February 2, 2016.The Website Builder plan has been automatically renewing per the account settings since February 3, with confirmation emails sent to the email address on file for the account holder after each billing completion.As of April 13, our customer has not managed their account to disable the automatic renewal feature on this productUntil that is done, this product will continue to renew on its billing dateOur customer may find the links below helpful in assisting with the cancellation of the Website Builder or updating of the automatic renewal of their accountCancel products in your GoDaddy accounthttps://www.godaddy.com/help/cancel-products-in-your-godaddy-account-7468...⇄ off auto renewhttps://www.godaddy.com/help/turn-off-auto-renew-20008Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy
First and foremost, GoDaddy's refusal to refund me for the automatic renewal in April of my website's hosting, a site whose domain name expired in 2015, is truly beyond my ability to understand Why would I pay $for absolutely NOTHING, meaning not being able to use the product? It is plainly obvious that I was not aware the automatic renewal had never been cancelled by the GoDaddy rep I spoke to in Secondly, I went searching in my e-mail about this manual renewal for my domain name that I would have done in June 2014, and I found an e-mail confirmation about it (file attached) Anyway, whether or not I manually renewed my domain name in June 2014, has nothing to do with the fact that GoDaddy automatically renewed the web hosting, when it should have been cancelled; not to mention that my domain name had expired months before the time of the automatic renewalThirdly, I searched in my e-mail for an order confirmation about this automatic renewal in April 2016, I have found nothing, not even a reminder The last order confirmation I received from GoDaddy, besides the domain name in June 2014, was the automatic renewal for the web hosting in April 2014, and the amount was $102,( file attached) In April 2016, they charged me $for the same product as in April Lastly, I have been a good customer since 2008, purchasing more products at first In the last couple of years, I have had a number of personal problems, and I have not been able to keep up with my internet presence This is why I had cancelled the automatic renewal in 2014, knowing full well I would not have the funds nor the internet access Why can't GoDaddy understand this? And why doesn't GoDaddy believe that I DID CANCEL the automatic renewal on the phone with a rep in their Scottsdale office? Does GoDaddy have that many customers who purchase their products, not to use them? *** ***
Hello, Thats not true what the company providedI sent several emails including the last one on September and I'm willing to forward that email to you guys as proofI want to pay them for the month that I owe them, get access to my emails and take all my accounts somewhere else with better customer serviceI can even provided other emails exchange I had with customer service agent that I called to resolve this issueThe company just don't give a them because I'm one in the million accounts they have but I want to make sure I do the right thing to help other customers like me to make educated move next time they need those type of services. Again any proof you need I can provide them, if you guys want please provide me an email so I can forward to you to see. Thank you, J*** *** * *** ***
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. We stand by our previous responseContrary to our customer’s understanding, we are unable to find any phone calls placed to GoDaddy by our customer before the domains renewed. GoDaddy sent our customer email notifications of the pending domain renewals prior to taking renewal action as directed by our customer via their account preferencesAccount management is a customer responsibilityOur customer had full access to their account and the domains could have been cancelled at any time prior to the renewal date. As the domain renewals were beyond the timeframe applicable for refund, GoDaddy stands by our Refund Policy and is unable to provide the requested refund. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer. KayJay R***Office of the CEO- GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My account should have been on auto-renewal, which would have prevented this situationIn 2012, the business that originally built the website transferred the domain name into my account, which we believed, and had no reason not to, would work just like our hosting account did, only on an annual basis, rather than monthlyI have received product expiration notices in the past, followed immediately by product renewal notices, so as per the way we have done business with GoDaddy in the past, the fact that they did not renew this was abnormalI looked back through previous emails, and they indicated that the domain was deactivated in early April, not May 5th as GoDaddy indicates hereBased on the way GoDaddy has chosen to treat this matter, I do not wish to do business with them any longer, only receive a refund for the time I paid for hosting and the domain name was inactive
Regards,
*** ***
Thank you for the opportunity to address our customer’s additional concernsAs previously stated our customer allowed a domain name to cancel while free aforwarding credits were in use by another domain nameOur customer also has custom DNS settings which we cannot advise onWe highly recommend our customer employ a trusted friend or website developer to review their desired domain name functionality, as well as the overall security of their hosting planThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting Agreement• Microsoft Office Terms of UseThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn May 7, 2015; during an interaction with our support team, our customer purchased two products; a cPanel hosting plan and a Microsoft Office Email plan, each for a two-year term. The cPanel hosting plan included the option of creating up to email addressesThe unlimited reference mentioned by the customer in their complaint refers to storage space, not the number of addresses that may be createdThe Office email plan they purchased allows for the creation of one email address.For email to work with a domain name our customer owns, they must point their domain name to the mail server that hosts the email service intended for use, and only that serverIf our customer configured their domain to point to both the cPanel server and the Office server, their email would not work properlyFor this reason, they must choose between the two servicesIn our customer’s case, they chose to point their domain to the Office server, effectively removing the option to use the email service included with cPanel.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our customer is welcome to update their domain’s DNS settings to use the cPanel email and take advantage of the higher allotment of addressesHowever, the Office email our customer is using will no longer work with their domain name for the same reason their cPanel email currently would not work, as previously explained.If our customer chooses to utilize the email services provided with their cPanel hosting plan and cancels the Office email plan currently being utilized prior to October 30, 2015, we will refund that plan in full as a one-time exception to our Refund PolicyWe appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry. Education:Our customer might find the following articles useful.Add An Email Alias -https://www.godaddy.com/help/add-an-email-alias-9017Edit An MX Record -https://www.godaddy.com/help/edit-an-mx-record-19235What Is DNS? -https://www.godaddy.com/help/what-is-dns-665Refund Policy -https://www.godaddy.com/help/refund-policy-8849Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,Stephen J***Office of the CEO - GoDaddy***NHayden RdSuite 226Scottsdale, AZ
Thank you for the opportunity to address the concerns presented by the complainantWe would like to present the following:Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concerns GoDaddy’s Universal Terms of Service
Agreement does require a valid payment method be kept on file within accounts with active services. The latest version of GoDaddy’s agreements can be found at: https://www.godaddy.com/legal-agreements.aspxShould the complainant have the full credit card number they may reach out to our Billing team who would be able to review charges to the payment methodThe Billing team can be reached at ###-###-####.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mandy O***Office of the CEO - GoDaddy
Revdex.com:
Go Daddy had been able to reach me by phone and we were able to come to a favorable resolution in reference to complaint ID ***I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 26, 2010, our customer purchased the domain name in question for a three-year
term via an online transactionThe domain was subsequently manually renewed on January 12, 2014, by the customer in a manual renewal for a three-year term.On April 10, 2017, our customer modified the Registrant contact information associated with the domainA 60-day lock was expressly acknowledged by our customer when the contact information was updatedGoDaddy takes the security of our customers’ accounts and domain names very seriouslyAs most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts.On April 10, 2017, our customer contacted GoDaddy support teams regarding the domain nameOur customer was informed to email our Review team and within a half-hour, the transfer lock was removedPer our customer's account preferences, GoDaddy was instructed to automatically renew the domain on April 11, 2017, and did so in a good faith effort to honor its agreements with our customerLater that same day our customer’s domain was successfully transferred to the new registrar.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was correctly informed by GoDaddy support teams that time cannot be removed from a domain nameOur customer was correctly informed that the time added due to the automatic renewal of the domain name has carried over with the domain name to their new registrar.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
The response to my complaint is an inaccurate and untruthful portrayal of my transgressions with the company on that dayRegardless of what complicated technical explanation I was offered in attempt to cover up GoDaddy's clear mistake, the simple fact remains as following: The company falsely advertised the domain name I wanted on their website for $I was told on multiple occasions that this was a "website glitch" and that I could purchase the domain over the phoneAfter I had received an email stating that the registration had failed, it was explained to me that this was a "premium" domain and I could only purchase it for a large sum of moneyNone of the other facts matter in this situationThe company advertised and flagged the domain as available on their own website, I purchased it, and now they will not offer me any form of compensation to make up for their errorThis is not an example of ethical business, and is further demonstrated by the lack of any remorse or care for my inconveniences in the response I receivedThis response from the company will not suffice and I will not hesitate to pursue matters further if a reasonable compromise is not reachedThank you
Pointing me to an agreement page and stating the obvious assumption that GoDaddy follows their own terms does not begin to address the issue, as is therefore an unacceptable resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintThe Domain name with the .com was not mine never was this is why I bid on itAs for the email being cancelled I was NEVER NOTIFIED IT WOULD BE CANCELLED and when I call support to see what happened to my email account (WHICH IS WHAT THIS COMPLAINT IS ABOUTTHE EMAIL THAT I WAS TOLD NEVER EXISITED) I had an email with go daddy and hours later it was gone and I was told never existed because they were unable to.find it in their system. So I am calling Go Daddy out on their bogus answer. I will never renew anything I have with go daddy after this incident not would I recommend go daddy to anyone. My business email was deleted without noticeAnd when I inquried I was treated like I was making it all up.
Regards,*** ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.No purchases have been made in the provided customer account since February
2015. When a product is purchased with GoDaddy, this product will typically be placed on automatic renewal immediately, which is explicitly explained during the checkout process. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.If our customer is attempting to request a refund, they will need to provide the appropriate account information to our Customer Care team, available 24/at *** or via ***.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
The Go Daddy response completely ignores and omits the two other, previous dates where I contacted Go Daddy and asked the customer rep to unlock the privacy chargeThey prevented my ability to renew my account at the lower fee by locking on the privacy fee so that I couldn't pay for the one year fee without either paying the additional fee, or waiting for a customer rep to come on the line, then wait for them to unlock the added feeWhy do you think Go Daddy's response has left these interactions out? Each time, the customer service rep either ignored me, took forever to come on the line, or took forever to return to the line to complete the function of removing the lock and removing the added fee, so that I could easily- and quickly pay only the one-year renewal feeGo Daddy sabotaged my efforts to renew my account at a lower fee, and now I must warn others against Go Daddy's illegal tactics
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The account number is *** Go Daddy must have so many accounts in collection due to their illegal billing it must be very difficult to locate the account in question The Domain name is atsbutte.com We have been notified once again from *** *** *** that we will be unable to write checks at thousands of stores due to this company's inability to cancel an account at the customers request, and then have the audacity to say we owe them money
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 30, 2003, our customer purchased the domain name in question for a 10-year
termOn December 6, 2013, our customer redeemed and renewed the domain name for a 3-year termOn November 1, 2016, per our customer's account preferences, GoDaddy automatically renewed the domain for another three-year term in a good faith effort to honor its agreements with our customer On November 22, 2016, our customer contacted our support teams to inquire about the recent transaction, and was informed of the automatic renewal of the domain in questionOur customer requested a refund for the renewal but was informed correctly that the domain name was no longer refund-eligible.GoDaddy provides its customers full control over renewal settingsCustomers may, at any time, log into their account and modify those settingsPrior to expiration, GoDaddy emailed renewal notices informing our customer their expiring item would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service A chargeback was initiated on the domain in question on December 6, This chargeback withdrew payments made to GoDaddy and the domain was suspended from the accountWe are unable to provide goodwill gestures or refunds in a state of financial loss.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant, who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement•
Hosting AgreementThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 30, 2007, the complainant purchased a domain via online transaction for a two year term; a credit was provided for a free Windows shared hosting plan to use with the domain name.Companies must sometimes make the difficult decision to cease (“end of life”) a particular product or service for various reasons, such as offering next generation products/services, or original manufacturers no longer supporting productsA notice was sent to the contact email on May 14, advising GoDaddy was ceasing this hosting service in an end of life, indicating the hosting would be suspended on July 2, and canceled on August 4, GoDaddy provided days after suspension to allow the complainant to retrieve filesThe complainant did not contact GoDaddy’s customer care team until November 15, RESOLUTION:GoDaddy upheld its agreements in good faith with the complainant and honored its terms of service.Account management, including maintaining data backups, is a customer responsibility.GoDaddy’s backups are maintained up to rolling calendar daysThe complainant’s hosting was canceled on August 4, 2015; no recoverable data is availableThe complainant was provided a customer-specific code for a free Economy Plesk hosting plan for one year, and can contact our customer care team with any questions on redeeming this codeGoDaddy will not provide $as requested.Thank you again for the opportunity to address and bring clarity to the presented concerns.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerAs previously stated, our customer did not disable the automatic renewal feature for the Website Builder plan nor were any products other than the domain name ever discussed during the call with our support agent on February 2, 2016.The Website Builder plan has been automatically renewing per the account settings since February 3, with confirmation emails sent to the email address on file for the account holder after each billing completion.As of April 13, our customer has not managed their account to disable the automatic renewal feature on this productUntil that is done, this product will continue to renew on its billing dateOur customer may find the links below helpful in assisting with the cancellation of the Website Builder or updating of the automatic renewal of their accountCancel products in your GoDaddy accounthttps://www.godaddy.com/help/cancel-products-in-your-godaddy-account-7468...⇄ off auto renewhttps://www.godaddy.com/help/turn-off-auto-renew-20008Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy
First and foremost, GoDaddy's refusal to refund me for the automatic renewal in April of my website's hosting, a site whose domain name expired in 2015, is truly beyond my ability to understand Why would I pay $for absolutely NOTHING, meaning not being able to use the product? It is plainly obvious that I was not aware the automatic renewal had never been cancelled by the GoDaddy rep I spoke to in Secondly, I went searching in my e-mail about this manual renewal for my domain name that I would have done in June 2014, and I found an e-mail confirmation about it (file attached) Anyway, whether or not I manually renewed my domain name in June 2014, has nothing to do with the fact that GoDaddy automatically renewed the web hosting, when it should have been cancelled; not to mention that my domain name had expired months before the time of the automatic renewalThirdly, I searched in my e-mail for an order confirmation about this automatic renewal in April 2016, I have found nothing, not even a reminder The last order confirmation I received from GoDaddy, besides the domain name in June 2014, was the automatic renewal for the web hosting in April 2014, and the amount was $102,( file attached) In April 2016, they charged me $for the same product as in April Lastly, I have been a good customer since 2008, purchasing more products at first In the last couple of years, I have had a number of personal problems, and I have not been able to keep up with my internet presence This is why I had cancelled the automatic renewal in 2014, knowing full well I would not have the funds nor the internet access Why can't GoDaddy understand this? And why doesn't GoDaddy believe that I DID CANCEL the automatic renewal on the phone with a rep in their Scottsdale office? Does GoDaddy have that many customers who purchase their products, not to use them? *** ***
Hello, Thats not true what the company providedI sent several emails including the last one on September and I'm willing to forward that email to you guys as proofI want to pay them for the month that I owe them, get access to my emails and take all my accounts somewhere else with better customer serviceI can even provided other emails exchange I had with customer service agent that I called to resolve this issueThe company just don't give a them because I'm one in the million accounts they have but I want to make sure I do the right thing to help other customers like me to make educated move next time they need those type of services. Again any proof you need I can provide them, if you guys want please provide me an email so I can forward to you to see. Thank you, J*** *** * *** ***
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. We stand by our previous responseContrary to our customer’s understanding, we are unable to find any phone calls placed to GoDaddy by our customer before the domains renewed. GoDaddy sent our customer email notifications of the pending domain renewals prior to taking renewal action as directed by our customer via their account preferencesAccount management is a customer responsibilityOur customer had full access to their account and the domains could have been cancelled at any time prior to the renewal date. As the domain renewals were beyond the timeframe applicable for refund, GoDaddy stands by our Refund Policy and is unable to provide the requested refund. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer. KayJay R***Office of the CEO- GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My account should have been on auto-renewal, which would have prevented this situationIn 2012, the business that originally built the website transferred the domain name into my account, which we believed, and had no reason not to, would work just like our hosting account did, only on an annual basis, rather than monthlyI have received product expiration notices in the past, followed immediately by product renewal notices, so as per the way we have done business with GoDaddy in the past, the fact that they did not renew this was abnormalI looked back through previous emails, and they indicated that the domain was deactivated in early April, not May 5th as GoDaddy indicates hereBased on the way GoDaddy has chosen to treat this matter, I do not wish to do business with them any longer, only receive a refund for the time I paid for hosting and the domain name was inactive
Regards,
*** ***
Thank you for the opportunity to address our customer’s additional concernsAs previously stated our customer allowed a domain name to cancel while free aforwarding credits were in use by another domain nameOur customer also has custom DNS settings which we cannot advise onWe highly recommend our customer employ a trusted friend or website developer to review their desired domain name functionality, as well as the overall security of their hosting planThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting Agreement• Microsoft Office Terms of UseThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn May 7, 2015; during an interaction with our support team, our customer purchased two products; a cPanel hosting plan and a Microsoft Office Email plan, each for a two-year term. The cPanel hosting plan included the option of creating up to email addressesThe unlimited reference mentioned by the customer in their complaint refers to storage space, not the number of addresses that may be createdThe Office email plan they purchased allows for the creation of one email address.For email to work with a domain name our customer owns, they must point their domain name to the mail server that hosts the email service intended for use, and only that serverIf our customer configured their domain to point to both the cPanel server and the Office server, their email would not work properlyFor this reason, they must choose between the two servicesIn our customer’s case, they chose to point their domain to the Office server, effectively removing the option to use the email service included with cPanel.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our customer is welcome to update their domain’s DNS settings to use the cPanel email and take advantage of the higher allotment of addressesHowever, the Office email our customer is using will no longer work with their domain name for the same reason their cPanel email currently would not work, as previously explained.If our customer chooses to utilize the email services provided with their cPanel hosting plan and cancels the Office email plan currently being utilized prior to October 30, 2015, we will refund that plan in full as a one-time exception to our Refund PolicyWe appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry. Education:Our customer might find the following articles useful.Add An Email Alias -https://www.godaddy.com/help/add-an-email-alias-9017Edit An MX Record -https://www.godaddy.com/help/edit-an-mx-record-19235What Is DNS? -https://www.godaddy.com/help/what-is-dns-665Refund Policy -https://www.godaddy.com/help/refund-policy-8849Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,Stephen J***Office of the CEO - GoDaddy***NHayden RdSuite 226Scottsdale, AZ