Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customerGoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as an unauthorized change to their account or domains. To reiterate, our customer did not immediately attempt to contact GoDaddy after changes were made to their customer account settings on July 4, 2015, nor after their domain was transferred away from GoDaddy on July 9, 2015. Customers must keep their account information secure; including without limitation, their cr/Username and passwordCustomers must also notify GoDaddy immediately of any breach of security or unauthorized use of their accountGoDaddy’s Domain Services department has been attempting to work with the present domain name registrar, *** ***, and following ICANN’s Registrar Transfer Dispute Resolution Policy by which all registrars (i.eGoDaddy and ***) and registrants (i.eour customer) must abideWe have not yet received a response from ***, however we are awaiting the outcome of their investigation as they are the controlling entity in this matter. As GoDaddy has no direct influence over ***, if they choose not to return the domain name to GoDaddy, our customer will need to work with *** directly to resolve this disputeWe understand this is a frustrating situation for our customer; GoDaddy remains our customer’s advocate in this matter and will notify our customer directly of any progress.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddyNHayden RdSuite 226Scottsdale, AZ
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.Between September and September 12, 2017, our customer contacted our Customer Care
team multiple times for assistance with installing an SSL certificate to their Virtual Private Server (VPS)Our customer has also sent emails to multiple, non-general customer support venues within our organization. Virtual Private Servers are sold with the understanding that the client or their web developer are knowledgeable and able to administer their own serverClients are responsible for performing any configurations, software installations, disk space allocations, and troubleshooting any issues thereinEssentially, what our customer does within their VPS, what software they run, etcis up to them.On September 12, 2017, our customer spoke with a web-hosting support agent and acknowledged at that time their SSL certificate installation concerns were resolved RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Both our office and members of our technical staff have been unsuccessful in connecting with our customer to discuss any current concernsWe welcome the opportunity to connect with our customer in the hopes of resolving any outstanding concerns and may be reached at ***.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.No purchases have been made in the provided customer account since February
2015. When a product is purchased with GoDaddy, this product will typically be placed on automatic renewal immediately, which is explicitly explained during the checkout process. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.If our customer is attempting to request a refund, they will need to provide the appropriate account information to our Customer Care team, available 24/at *** or via ***.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerContrary to our customer’s statement, this matter has been thoroughly reviewedThe fees in question are non-refundable and were agreed to by our customerIt is also made clear that customer involvement in the website/logo building processes is required and the platform being used is a template based programThank you again for the opportunity to address the additional concerns presented by our customerKindest regards,Terri H***Office of the CEO - GoDaddy
*** ***, Complaint ***My response to GodaddyThe response does not explain why my server was flagged, only that they “take fraud very seriously.” I had hoped that this complaint would have forced an investigation into the incident that would have resulted in a reason why GoDaddy refused to honor our agreement to exchange money for web hosting servicesFurthermore, I had hoped that a serious inquiry would have removed the cloud of suspicion cast upon me by the unwarranted suspension of my account for fraud.The terms state that a customer has days or hours to request a refund for a new domain name purchaseMy purchase confirmation email is dated Tuesday, June 20, at 5:PMI asked for a complete refund of all purchases on Thursday, June 22, at 12:PMThat’s less than days after purchase and well within the days specified in our agreementThe refusal to refund my money represents a violation of the terms of our business agreementPlease note that the response from GoDaddy neither acknowledged nor disputed that I requested a refund in a timely manner; it simply doesn’t address itThat is a seeming violation of the Revdex.com’s Code of Business Practices that requires them to address the issue while including appropriate evidence supporting their positionAll that was said regarding the domain name refund was that “it is” (present tense) too lateThe issue is past tense: why did they not refund my domain name registration fee when it was requested?A “goodwill gesture” would have been to refund the server charges simply, cleanly, and immediatelyInstead, they have erected two additional, artificial barriers: (1) cancel the already suspended server, then (2) send them an email to “request” my refundAnd what if they deny my request again? What if I receive another mysterious email saying I’ve violated the terms of service?I’ve been down the email route with them when every customer service representative told me to resolve my issue by email by writing to ***It turned out the email was immediately bounced backAnd while the customer service agent said they sent the email on my behalf, I never heard anything backIn my complaint, I mention this ordeal so it mystifies me why they would suggest another round of snipe hunting.Also, consider that I asked for two things: that they immediately halt billing and that they refund the moneyI still don’t know whether to expect a bill in October because the response does not follow the Revdex.com’s Code of Business Practices--they failed to address this real and present concern of mine: have they stopped the billing on the suspended server? If not, will the billing stop when I cancel the suspended server or when I send the email “request” for a refund? And none of that addresses why I have to cancel an already suspended server in order to prevent them from billing for services they’ve acknowledged they haven’t provided and don’t intend to provideThe demand to cancel the suspended server sounds a bit like they’re telling me it’s my duty to prevent them from committing billing fraudIt is notI do not understand why billing continued beyond the suspension of service, nor what entitles them to continue it even now, nor why it is my responsibility to stop them from doing something that should never have been doneIt quite obviously is not my responsibility, which is why they’ve agreed to refund the hosting feesSo why make it punitive by erecting artificial barriers? I came to the Revdex.com to eliminate just that possibilityJust reverse the charges for the hosting fees immediately so this misery can be ended for us all sooner than laterWhat is there to gain by deferring a resolution to this mess to the black hole of their email systems? I understand that they trust their systems and proceduresI wish they’d understand that I do not, which I why I wanted the Revdex.com aware of this dispute in the first placeTheir systems have not workedThat's why I' here.Finally, the response is in error by asserting the incident happened on June 21, The suspension occurred the previous daySpecifically, I received notice via email that the account had been suspended on Tuesday, June 20, at 8:PM--less than half a day into my customer experience with them.I don’t feel that I’ve been heardI have eight questions about my experience with GoDaddy.Why was my account flagged for fraud? For example, you could say I used a stolen credit card or that I hacked in and gave myself free GoDaddy tee shirts or humiliated you by publishing your private vanity selfies on the very server I rented from youThis answer could truly be anything at all, but no answer along with your brushing it aside has proven inadequate to resolve my concerns, issues, and questions.Why did billing continue after the service was suspended? For example, you could say it was a mistake or you could say that you are entitled to bill indefinitely because you suspect I committed fraud against you.Is it legal for you to bill me for the suspended server? The reason I ask this question is because the anger I feel is truly visceralFor some reason, this action seems absolutely outside the bounds of acceptable behavior, so much so that it violates some natural law principle that humanity has surely codified against by now.Have you stopped billing me for the already suspended server, as I asked you to do in my complaint? Either yes or noI need to have control over my budgeting, and the uncertainty is untenablePlease answer as soon as you can because the next billing date is just days awayPlease also consider the commitment you’ve made to the Revdex.com to be responsive to my questions, concerns, and issuesDO NOT IGNORE THIS QUESTION AGAIN!If you have stopped billing me, then why must I cancel the already suspended server in order to get a refund? The reason I ask is because I find that your "resolution" actually complicates matters more than they already are, and that makes me a bit suspiciousIn fact, your offer requires that I not only cancel the server, but send you an email that “requests” a refundI do not see any semantic difference between suspend and cancelYou suspended the server, why must I cancel it make billing stop?Is there a possibility that, even after I’ve cancelled the server and sent you a “request” for a refund that you might deny it? If so, it would cease to be a goodwill gesture.If you have not stopped billing me, then why not?Why didn’t you refund my money for a new domain name registration when I asked for it on June 22, at 12:PM? You didn’t talk about this in your response at allYou didn’t deny that I asked for a timely refund but you didn’t acknowledge it eitherYou simply said “it is” (present tense) too lateI am curious about this because it wasn’t too late when I asked for itSo if it wasn’t a matter of timing, why did you not refund it?Sincerely,*** ***
Thank you for the opportunity to address our customer’s additional concernsGoDaddy stands by its previous response. Pricing is subject to change at any time. Our customer agreed to this as part of the terms of service acknowledged and agreed to upon doing business with GoDaddy Again, we honor valid promotional offers that our customers receive from GoDaddy, and they must be entered prior to completing a transaction.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards, Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 26, 2010, our customer purchased the domain name in question for a three-year
term via an online transactionThe domain was subsequently manually renewed on January 12, 2014, by the customer in a manual renewal for a three-year term.On April 10, 2017, our customer modified the Registrant contact information associated with the domainA 60-day lock was expressly acknowledged by our customer when the contact information was updatedGoDaddy takes the security of our customers’ accounts and domain names very seriouslyAs most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts.On April 10, 2017, our customer contacted GoDaddy support teams regarding the domain nameOur customer was informed to email our Review team and within a half-hour, the transfer lock was removedPer our customer's account preferences, GoDaddy was instructed to automatically renew the domain on April 11, 2017, and did so in a good faith effort to honor its agreements with our customerLater that same day our customer’s domain was successfully transferred to the new registrar.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was correctly informed by GoDaddy support teams that time cannot be removed from a domain nameOur customer was correctly informed that the time added due to the automatic renewal of the domain name has carried over with the domain name to their new registrar.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.Prior to conducting business with GoDaddy all customers are required to acknowledge and
agree to the following agreements:• GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant claims ownership of the account in questionOur research indicates they have not provided us with the requested documentation to substantiate their claim RESOLUTION:GoDaddy has upheld its agreements in good faith and honored its terms of service. GoDaddy takes its commitment to consumer protection very seriouslyFurthermore GoDaddy does not arbitrarily change the ownership of accounts; account management and security preferences are a customer responsibility.We will be happy to assist the complainant but they must provide the requested documentation to substantiate their claimDocumentation can be submitted through the following link: Request for Change of Account / Email Update Formhttps://supportcenter.godaddy.com/ChangeRequest/EDUCATION: The complaint might find the following article on Submitting the Change of Account/Email Update Form useful: https://support.godaddy.com/help/article/4043/submitting-a-change-of-accountemai...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address the concerns presented by the complainantWe would like to present the following:Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concerns GoDaddy’s Universal Terms of Service
Agreement does require a valid payment method be kept on file within accounts with active services. The latest version of GoDaddy’s agreements can be found at: https://www.godaddy.com/legal-agreements.aspxShould the complainant have the full credit card number they may reach out to our Billing team who would be able to review charges to the payment methodThe Billing team can be reached at ###-###-####.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mandy O***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. We stand by our previous responseContrary to our customer’s understanding, we are unable to find any phone calls placed to GoDaddy by our customer before the domains renewed. GoDaddy sent our customer email notifications of the pending domain renewals prior to taking renewal action as directed by our customer via their account preferencesAccount management is a customer responsibilityOur customer had full access to their account and the domains could have been cancelled at any time prior to the renewal date. As the domain renewals were beyond the timeframe applicable for refund, GoDaddy stands by our Refund Policy and is unable to provide the requested refund. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer. KayJay R***Office of the CEO- GoDaddy
First and foremost, GoDaddy's refusal to refund me for the automatic renewal in April of my website's hosting, a site whose domain name expired in 2015, is truly beyond my ability to understand Why would I pay $for absolutely NOTHING, meaning not being able to use the product? It is plainly obvious that I was not aware the automatic renewal had never been cancelled by the GoDaddy rep I spoke to in Secondly, I went searching in my e-mail about this manual renewal for my domain name that I would have done in June 2014, and I found an e-mail confirmation about it (file attached) Anyway, whether or not I manually renewed my domain name in June 2014, has nothing to do with the fact that GoDaddy automatically renewed the web hosting, when it should have been cancelled; not to mention that my domain name had expired months before the time of the automatic renewalThirdly, I searched in my e-mail for an order confirmation about this automatic renewal in April 2016, I have found nothing, not even a reminder The last order confirmation I received from GoDaddy, besides the domain name in June 2014, was the automatic renewal for the web hosting in April 2014, and the amount was $102,( file attached) In April 2016, they charged me $for the same product as in April Lastly, I have been a good customer since 2008, purchasing more products at first In the last couple of years, I have had a number of personal problems, and I have not been able to keep up with my internet presence This is why I had cancelled the automatic renewal in 2014, knowing full well I would not have the funds nor the internet access Why can't GoDaddy understand this? And why doesn't GoDaddy believe that I DID CANCEL the automatic renewal on the phone with a rep in their Scottsdale office? Does GoDaddy have that many customers who purchase their products, not to use them? *** ***
Hello, Thats not true what the company providedI sent several emails including the last one on September and I'm willing to forward that email to you guys as proofI want to pay them for the month that I owe them, get access to my emails and take all my accounts somewhere else with better customer serviceI can even provided other emails exchange I had with customer service agent that I called to resolve this issueThe company just don't give a them because I'm one in the million accounts they have but I want to make sure I do the right thing to help other customers like me to make educated move next time they need those type of services. Again any proof you need I can provide them, if you guys want please provide me an email so I can forward to you to see. Thank you, J*** *** * *** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant, who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement•
Hosting AgreementThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 30, 2007, the complainant purchased a domain via online transaction for a two year term; a credit was provided for a free Windows shared hosting plan to use with the domain name.Companies must sometimes make the difficult decision to cease (“end of life”) a particular product or service for various reasons, such as offering next generation products/services, or original manufacturers no longer supporting productsA notice was sent to the contact email on May 14, advising GoDaddy was ceasing this hosting service in an end of life, indicating the hosting would be suspended on July 2, and canceled on August 4, GoDaddy provided days after suspension to allow the complainant to retrieve filesThe complainant did not contact GoDaddy’s customer care team until November 15, RESOLUTION:GoDaddy upheld its agreements in good faith with the complainant and honored its terms of service.Account management, including maintaining data backups, is a customer responsibility.GoDaddy’s backups are maintained up to rolling calendar daysThe complainant’s hosting was canceled on August 4, 2015; no recoverable data is availableThe complainant was provided a customer-specific code for a free Economy Plesk hosting plan for one year, and can contact our customer care team with any questions on redeeming this codeGoDaddy will not provide $as requested.Thank you again for the opportunity to address and bring clarity to the presented concerns.Kindest regards,Mike L***Office of the CEO - GoDaddy
Revdex.com:
Go Daddy had been able to reach me by phone and we were able to come to a favorable resolution in reference to complaint ID ***I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Pointing me to an agreement page and stating the obvious assumption that GoDaddy follows their own terms does not begin to address the issue, as is therefore an unacceptable resolution
The Go Daddy response completely ignores and omits the two other, previous dates where I contacted Go Daddy and asked the customer rep to unlock the privacy chargeThey prevented my ability to renew my account at the lower fee by locking on the privacy fee so that I couldn't pay for the one year fee without either paying the additional fee, or waiting for a customer rep to come on the line, then wait for them to unlock the added feeWhy do you think Go Daddy's response has left these interactions out? Each time, the customer service rep either ignored me, took forever to come on the line, or took forever to return to the line to complete the function of removing the lock and removing the added fee, so that I could easily- and quickly pay only the one-year renewal feeGo Daddy sabotaged my efforts to renew my account at a lower fee, and now I must warn others against Go Daddy's illegal tactics
Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response. The .FM extension requires an authorization code which was provided by GoDaddy’s ccTLD processing teamThe authorization code was provided and the customer was able to transfer the domain in question to their new registrar with the time added during their renewal included with it.Domain name renewal refunds cannot be provided unless the domain is cancelled as outlined in GoDaddy’s refund policy: ***We will review our customer’s interactions with our support that lead to the misunderstanding regarding the domain authorization code, and will share that feedback with our customer care managers.As the customer was able to transfer the domain to their new registrar with the time they paid for their renewal, we consider this matter closed.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer appeared to inadvertently activate a Linux cPanel hosting credit in April
Per our customer's account preferences, GoDaddy automatically renewed the hosting on April 15, and April 25, in good faith effort to honor agreements with our customer Regarding receipt ***, our customer renewed a domain (with associated Protected Registration bundle), a Workspace Email plan for one year, and a Windows hosting plan for a one-month termThey also renewed another domain for a one-year term, adding Protected Registration for the remainder of the domain’s registrationThis transaction was completed online by our customer or an authorized party to their account without GoDaddy’s assistance.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time courtesy, we have refunded the most recent renewal of Protected Registration totaling $to In-Store Credit; it is our customer’s responsibility to remove the serviceThe steps to cancel Protected Registration are found at: https://www.godaddy.com/help/cancel-protected-registration- Furthermore, during an interaction with Customer Care on April 27, 2017, our customer was provided a refund for the most recent Linux hosting renewalOur office has also refunded the original Linux hosting renewal of $to the original payment methodThe domains in question are non-refundable.Future refunds will be provided in accordance with GoDaddy’s refund policyWe encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Re: Dispute resolutionI am writing regarding this complaint that was closed by your officeI was unable to respond within your time frame. PLEASE review my original complaintThe response of the company is NOT addressing my complaint rather they are citing their "policy" on refundsMy complaint is that I was mislead about the original productI was never informed that Website Builder was a WHOLE new websiteI clearly remember the conversation I had with the rep from Go Daddy and when he told me I would get a FREE domain name, I said "I really don't need another domain name I already have the existing nameHe replied "You might as well take it, it's freeRight then and there, he KNEW that I had NO idea I was purchasing a whole new siteHe should have at least clarified what it was I was actually purchasingIt is true that I contacted Go Daddy several times however, their statement that I specifically asked about their refund policy is falseI had NO idea when I spoke to the rep on Oct 28th that my original website hosting was not paid forThe representative stated "it would be better if you renewed your website hosting on a monthly basis" which seemed odd since I had already paid for (or so I thought) my website hosting and domain for the yearWhen I questioned him, he said "it works out better this way" So..I approved the monthly billingI discovered on December 1 that I was actually charged for a whole other website hosting accountMy complaint is that the representatives I spoke with MISLED meI had lengthy conversations with representatives regarding my needs for the websiteI believe I have an excellent command of the English language and can clearly communicate what my needs/goals etc..areI also believe that the individuals I spoke with understood what I thought I was purchasingWhether or not these representatives intentionally mislead to "make a sale" or perhaps it's just poor training on behalf of the company remains to be seenI am certain that I am not the only person whom has made this type of complaint against Go DaddyAfter being a faithful customer for seven years, I find it completely unsettling that this company is not even addressing my real complaint.Thank you for your attention.Sincerely,** ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 12, 2016, our customer purchased a Business Premium email plan for a
three year term with a representative via phoneDuring 2016, our customer reached out several times to our 24/Customer Care Center for assistance with the Office Suite of products which accompanied the email service. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Our office had a member of our Productivity Email Support Team reach out to our customer to assist with any outstanding concernsAll issues were addressed and our customer has chosen to continue with the email plan in question. Given this experience, we have issued a refund of $USD for the one year of service our customer experienced difficulties.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customerGoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as an unauthorized change to their account or domains. To reiterate, our customer did not immediately attempt to contact GoDaddy after changes were made to their customer account settings on July 4, 2015, nor after their domain was transferred away from GoDaddy on July 9, 2015. Customers must keep their account information secure; including without limitation, their c
r/Username and passwordCustomers must also notify GoDaddy immediately of any breach of security or unauthorized use of their accountGoDaddy’s Domain Services department has been attempting to work with the present domain name registrar, *** ***, and following ICANN’s Registrar Transfer Dispute Resolution Policy by which all registrars (i.eGoDaddy and ***) and registrants (i.eour customer) must abideWe have not yet received a response from ***, however we are awaiting the outcome of their investigation as they are the controlling entity in this matter. As GoDaddy has no direct influence over ***, if they choose not to return the domain name to GoDaddy, our customer will need to work with *** directly to resolve this disputeWe understand this is a frustrating situation for our customer; GoDaddy remains our customer’s advocate in this matter and will notify our customer directly of any progress.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddyNHayden RdSuite 226Scottsdale, AZ
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.Between September and September 12, 2017, our customer contacted our Customer Care
team multiple times for assistance with installing an SSL certificate to their Virtual Private Server (VPS)Our customer has also sent emails to multiple, non-general customer support venues within our organization. Virtual Private Servers are sold with the understanding that the client or their web developer are knowledgeable and able to administer their own serverClients are responsible for performing any configurations, software installations, disk space allocations, and troubleshooting any issues thereinEssentially, what our customer does within their VPS, what software they run, etcis up to them.On September 12, 2017, our customer spoke with a web-hosting support agent and acknowledged at that time their SSL certificate installation concerns were resolved RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Both our office and members of our technical staff have been unsuccessful in connecting with our customer to discuss any current concernsWe welcome the opportunity to connect with our customer in the hopes of resolving any outstanding concerns and may be reached at ***.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.No purchases have been made in the provided customer account since February
2015. When a product is purchased with GoDaddy, this product will typically be placed on automatic renewal immediately, which is explicitly explained during the checkout process. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.If our customer is attempting to request a refund, they will need to provide the appropriate account information to our Customer Care team, available 24/at *** or via ***.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerContrary to our customer’s statement, this matter has been thoroughly reviewedThe fees in question are non-refundable and were agreed to by our customerIt is also made clear that customer involvement in the website/logo building processes is required and the platform being used is a template based programThank you again for the opportunity to address the additional concerns presented by our customerKindest regards,Terri H***Office of the CEO - GoDaddy
*** ***, Complaint ***My response to GodaddyThe response does not explain why my server was flagged, only that they “take fraud very seriously.” I had hoped that this complaint would have forced an investigation into the incident that would have resulted in a reason why GoDaddy refused to honor our agreement to exchange money for web hosting servicesFurthermore, I had hoped that a serious inquiry would have removed the cloud of suspicion cast upon me by the unwarranted suspension of my account for fraud.The terms state that a customer has days or hours to request a refund for a new domain name purchaseMy purchase confirmation email is dated Tuesday, June 20, at 5:PMI asked for a complete refund of all purchases on Thursday, June 22, at 12:PMThat’s less than days after purchase and well within the days specified in our agreementThe refusal to refund my money represents a violation of the terms of our business agreementPlease note that the response from GoDaddy neither acknowledged nor disputed that I requested a refund in a timely manner; it simply doesn’t address itThat is a seeming violation of the Revdex.com’s Code of Business Practices that requires them to address the issue while including appropriate evidence supporting their positionAll that was said regarding the domain name refund was that “it is” (present tense) too lateThe issue is past tense: why did they not refund my domain name registration fee when it was requested?A “goodwill gesture” would have been to refund the server charges simply, cleanly, and immediatelyInstead, they have erected two additional, artificial barriers: (1) cancel the already suspended server, then (2) send them an email to “request” my refundAnd what if they deny my request again? What if I receive another mysterious email saying I’ve violated the terms of service?I’ve been down the email route with them when every customer service representative told me to resolve my issue by email by writing to ***It turned out the email was immediately bounced backAnd while the customer service agent said they sent the email on my behalf, I never heard anything backIn my complaint, I mention this ordeal so it mystifies me why they would suggest another round of snipe hunting.Also, consider that I asked for two things: that they immediately halt billing and that they refund the moneyI still don’t know whether to expect a bill in October because the response does not follow the Revdex.com’s Code of Business Practices--they failed to address this real and present concern of mine: have they stopped the billing on the suspended server? If not, will the billing stop when I cancel the suspended server or when I send the email “request” for a refund? And none of that addresses why I have to cancel an already suspended server in order to prevent them from billing for services they’ve acknowledged they haven’t provided and don’t intend to provideThe demand to cancel the suspended server sounds a bit like they’re telling me it’s my duty to prevent them from committing billing fraudIt is notI do not understand why billing continued beyond the suspension of service, nor what entitles them to continue it even now, nor why it is my responsibility to stop them from doing something that should never have been doneIt quite obviously is not my responsibility, which is why they’ve agreed to refund the hosting feesSo why make it punitive by erecting artificial barriers? I came to the Revdex.com to eliminate just that possibilityJust reverse the charges for the hosting fees immediately so this misery can be ended for us all sooner than laterWhat is there to gain by deferring a resolution to this mess to the black hole of their email systems? I understand that they trust their systems and proceduresI wish they’d understand that I do not, which I why I wanted the Revdex.com aware of this dispute in the first placeTheir systems have not workedThat's why I' here.Finally, the response is in error by asserting the incident happened on June 21, The suspension occurred the previous daySpecifically, I received notice via email that the account had been suspended on Tuesday, June 20, at 8:PM--less than half a day into my customer experience with them.I don’t feel that I’ve been heardI have eight questions about my experience with GoDaddy.Why was my account flagged for fraud? For example, you could say I used a stolen credit card or that I hacked in and gave myself free GoDaddy tee shirts or humiliated you by publishing your private vanity selfies on the very server I rented from youThis answer could truly be anything at all, but no answer along with your brushing it aside has proven inadequate to resolve my concerns, issues, and questions.Why did billing continue after the service was suspended? For example, you could say it was a mistake or you could say that you are entitled to bill indefinitely because you suspect I committed fraud against you.Is it legal for you to bill me for the suspended server? The reason I ask this question is because the anger I feel is truly visceralFor some reason, this action seems absolutely outside the bounds of acceptable behavior, so much so that it violates some natural law principle that humanity has surely codified against by now.Have you stopped billing me for the already suspended server, as I asked you to do in my complaint? Either yes or noI need to have control over my budgeting, and the uncertainty is untenablePlease answer as soon as you can because the next billing date is just days awayPlease also consider the commitment you’ve made to the Revdex.com to be responsive to my questions, concerns, and issuesDO NOT IGNORE THIS QUESTION AGAIN!If you have stopped billing me, then why must I cancel the already suspended server in order to get a refund? The reason I ask is because I find that your "resolution" actually complicates matters more than they already are, and that makes me a bit suspiciousIn fact, your offer requires that I not only cancel the server, but send you an email that “requests” a refundI do not see any semantic difference between suspend and cancelYou suspended the server, why must I cancel it make billing stop?Is there a possibility that, even after I’ve cancelled the server and sent you a “request” for a refund that you might deny it? If so, it would cease to be a goodwill gesture.If you have not stopped billing me, then why not?Why didn’t you refund my money for a new domain name registration when I asked for it on June 22, at 12:PM? You didn’t talk about this in your response at allYou didn’t deny that I asked for a timely refund but you didn’t acknowledge it eitherYou simply said “it is” (present tense) too lateI am curious about this because it wasn’t too late when I asked for itSo if it wasn’t a matter of timing, why did you not refund it?Sincerely,*** ***
Thank you for the opportunity to address our customer’s additional concernsGoDaddy stands by its previous response. Pricing is subject to change at any time. Our customer agreed to this as part of the terms of service acknowledged and agreed to upon doing business with GoDaddy Again, we honor valid promotional offers that our customers receive from GoDaddy, and they must be entered prior to completing a transaction.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards, Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 26, 2010, our customer purchased the domain name in question for a three-year
term via an online transactionThe domain was subsequently manually renewed on January 12, 2014, by the customer in a manual renewal for a three-year term.On April 10, 2017, our customer modified the Registrant contact information associated with the domainA 60-day lock was expressly acknowledged by our customer when the contact information was updatedGoDaddy takes the security of our customers’ accounts and domain names very seriouslyAs most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts.On April 10, 2017, our customer contacted GoDaddy support teams regarding the domain nameOur customer was informed to email our Review team and within a half-hour, the transfer lock was removedPer our customer's account preferences, GoDaddy was instructed to automatically renew the domain on April 11, 2017, and did so in a good faith effort to honor its agreements with our customerLater that same day our customer’s domain was successfully transferred to the new registrar.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was correctly informed by GoDaddy support teams that time cannot be removed from a domain nameOur customer was correctly informed that the time added due to the automatic renewal of the domain name has carried over with the domain name to their new registrar.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.Prior to conducting business with GoDaddy all customers are required to acknowledge and
agree to the following agreements:• GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant claims ownership of the account in questionOur research indicates they have not provided us with the requested documentation to substantiate their claim RESOLUTION:GoDaddy has upheld its agreements in good faith and honored its terms of service. GoDaddy takes its commitment to consumer protection very seriouslyFurthermore GoDaddy does not arbitrarily change the ownership of accounts; account management and security preferences are a customer responsibility.We will be happy to assist the complainant but they must provide the requested documentation to substantiate their claimDocumentation can be submitted through the following link: Request for Change of Account / Email Update Formhttps://supportcenter.godaddy.com/ChangeRequest/EDUCATION: The complaint might find the following article on Submitting the Change of Account/Email Update Form useful: https://support.godaddy.com/help/article/4043/submitting-a-change-of-accountemai...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address the concerns presented by the complainantWe would like to present the following:Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concerns GoDaddy’s Universal Terms of Service
Agreement does require a valid payment method be kept on file within accounts with active services. The latest version of GoDaddy’s agreements can be found at: https://www.godaddy.com/legal-agreements.aspxShould the complainant have the full credit card number they may reach out to our Billing team who would be able to review charges to the payment methodThe Billing team can be reached at ###-###-####.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mandy O***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. We stand by our previous responseContrary to our customer’s understanding, we are unable to find any phone calls placed to GoDaddy by our customer before the domains renewed. GoDaddy sent our customer email notifications of the pending domain renewals prior to taking renewal action as directed by our customer via their account preferencesAccount management is a customer responsibilityOur customer had full access to their account and the domains could have been cancelled at any time prior to the renewal date. As the domain renewals were beyond the timeframe applicable for refund, GoDaddy stands by our Refund Policy and is unable to provide the requested refund. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer. KayJay R***Office of the CEO- GoDaddy
First and foremost, GoDaddy's refusal to refund me for the automatic renewal in April of my website's hosting, a site whose domain name expired in 2015, is truly beyond my ability to understand Why would I pay $for absolutely NOTHING, meaning not being able to use the product? It is plainly obvious that I was not aware the automatic renewal had never been cancelled by the GoDaddy rep I spoke to in Secondly, I went searching in my e-mail about this manual renewal for my domain name that I would have done in June 2014, and I found an e-mail confirmation about it (file attached) Anyway, whether or not I manually renewed my domain name in June 2014, has nothing to do with the fact that GoDaddy automatically renewed the web hosting, when it should have been cancelled; not to mention that my domain name had expired months before the time of the automatic renewalThirdly, I searched in my e-mail for an order confirmation about this automatic renewal in April 2016, I have found nothing, not even a reminder The last order confirmation I received from GoDaddy, besides the domain name in June 2014, was the automatic renewal for the web hosting in April 2014, and the amount was $102,( file attached) In April 2016, they charged me $for the same product as in April Lastly, I have been a good customer since 2008, purchasing more products at first In the last couple of years, I have had a number of personal problems, and I have not been able to keep up with my internet presence This is why I had cancelled the automatic renewal in 2014, knowing full well I would not have the funds nor the internet access Why can't GoDaddy understand this? And why doesn't GoDaddy believe that I DID CANCEL the automatic renewal on the phone with a rep in their Scottsdale office? Does GoDaddy have that many customers who purchase their products, not to use them? *** ***
Hello, Thats not true what the company providedI sent several emails including the last one on September and I'm willing to forward that email to you guys as proofI want to pay them for the month that I owe them, get access to my emails and take all my accounts somewhere else with better customer serviceI can even provided other emails exchange I had with customer service agent that I called to resolve this issueThe company just don't give a them because I'm one in the million accounts they have but I want to make sure I do the right thing to help other customers like me to make educated move next time they need those type of services. Again any proof you need I can provide them, if you guys want please provide me an email so I can forward to you to see. Thank you, J*** *** * *** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant, who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement•
Hosting AgreementThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 30, 2007, the complainant purchased a domain via online transaction for a two year term; a credit was provided for a free Windows shared hosting plan to use with the domain name.Companies must sometimes make the difficult decision to cease (“end of life”) a particular product or service for various reasons, such as offering next generation products/services, or original manufacturers no longer supporting productsA notice was sent to the contact email on May 14, advising GoDaddy was ceasing this hosting service in an end of life, indicating the hosting would be suspended on July 2, and canceled on August 4, GoDaddy provided days after suspension to allow the complainant to retrieve filesThe complainant did not contact GoDaddy’s customer care team until November 15, RESOLUTION:GoDaddy upheld its agreements in good faith with the complainant and honored its terms of service.Account management, including maintaining data backups, is a customer responsibility.GoDaddy’s backups are maintained up to rolling calendar daysThe complainant’s hosting was canceled on August 4, 2015; no recoverable data is availableThe complainant was provided a customer-specific code for a free Economy Plesk hosting plan for one year, and can contact our customer care team with any questions on redeeming this codeGoDaddy will not provide $as requested.Thank you again for the opportunity to address and bring clarity to the presented concerns.Kindest regards,Mike L***Office of the CEO - GoDaddy
Revdex.com:
Go Daddy had been able to reach me by phone and we were able to come to a favorable resolution in reference to complaint ID ***I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Pointing me to an agreement page and stating the obvious assumption that GoDaddy follows their own terms does not begin to address the issue, as is therefore an unacceptable resolution
The Go Daddy response completely ignores and omits the two other, previous dates where I contacted Go Daddy and asked the customer rep to unlock the privacy chargeThey prevented my ability to renew my account at the lower fee by locking on the privacy fee so that I couldn't pay for the one year fee without either paying the additional fee, or waiting for a customer rep to come on the line, then wait for them to unlock the added feeWhy do you think Go Daddy's response has left these interactions out? Each time, the customer service rep either ignored me, took forever to come on the line, or took forever to return to the line to complete the function of removing the lock and removing the added fee, so that I could easily- and quickly pay only the one-year renewal feeGo Daddy sabotaged my efforts to renew my account at a lower fee, and now I must warn others against Go Daddy's illegal tactics
Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response. The .FM extension requires an authorization code which was provided by GoDaddy’s ccTLD processing teamThe authorization code was provided and the customer was able to transfer the domain in question to their new registrar with the time added during their renewal included with it.Domain name renewal refunds cannot be provided unless the domain is cancelled as outlined in GoDaddy’s refund policy: ***We will review our customer’s interactions with our support that lead to the misunderstanding regarding the domain authorization code, and will share that feedback with our customer care managers.As the customer was able to transfer the domain to their new registrar with the time they paid for their renewal, we consider this matter closed.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer appeared to inadvertently activate a Linux cPanel hosting credit in April
Per our customer's account preferences, GoDaddy automatically renewed the hosting on April 15, and April 25, in good faith effort to honor agreements with our customer Regarding receipt ***, our customer renewed a domain (with associated Protected Registration bundle), a Workspace Email plan for one year, and a Windows hosting plan for a one-month termThey also renewed another domain for a one-year term, adding Protected Registration for the remainder of the domain’s registrationThis transaction was completed online by our customer or an authorized party to their account without GoDaddy’s assistance.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time courtesy, we have refunded the most recent renewal of Protected Registration totaling $to In-Store Credit; it is our customer’s responsibility to remove the serviceThe steps to cancel Protected Registration are found at: https://www.godaddy.com/help/cancel-protected-registration- Furthermore, during an interaction with Customer Care on April 27, 2017, our customer was provided a refund for the most recent Linux hosting renewalOur office has also refunded the original Linux hosting renewal of $to the original payment methodThe domains in question are non-refundable.Future refunds will be provided in accordance with GoDaddy’s refund policyWe encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Re: Dispute resolutionI am writing regarding this complaint that was closed by your officeI was unable to respond within your time frame. PLEASE review my original complaintThe response of the company is NOT addressing my complaint rather they are citing their "policy" on refundsMy complaint is that I was mislead about the original productI was never informed that Website Builder was a WHOLE new websiteI clearly remember the conversation I had with the rep from Go Daddy and when he told me I would get a FREE domain name, I said "I really don't need another domain name I already have the existing nameHe replied "You might as well take it, it's freeRight then and there, he KNEW that I had NO idea I was purchasing a whole new siteHe should have at least clarified what it was I was actually purchasingIt is true that I contacted Go Daddy several times however, their statement that I specifically asked about their refund policy is falseI had NO idea when I spoke to the rep on Oct 28th that my original website hosting was not paid forThe representative stated "it would be better if you renewed your website hosting on a monthly basis" which seemed odd since I had already paid for (or so I thought) my website hosting and domain for the yearWhen I questioned him, he said "it works out better this way" So..I approved the monthly billingI discovered on December 1 that I was actually charged for a whole other website hosting accountMy complaint is that the representatives I spoke with MISLED meI had lengthy conversations with representatives regarding my needs for the websiteI believe I have an excellent command of the English language and can clearly communicate what my needs/goals etc..areI also believe that the individuals I spoke with understood what I thought I was purchasingWhether or not these representatives intentionally mislead to "make a sale" or perhaps it's just poor training on behalf of the company remains to be seenI am certain that I am not the only person whom has made this type of complaint against Go DaddyAfter being a faithful customer for seven years, I find it completely unsettling that this company is not even addressing my real complaint.Thank you for your attention.Sincerely,** ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 12, 2016, our customer purchased a Business Premium email plan for a
three year term with a representative via phoneDuring 2016, our customer reached out several times to our 24/Customer Care Center for assistance with the Office Suite of products which accompanied the email service. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Our office had a member of our Productivity Email Support Team reach out to our customer to assist with any outstanding concernsAll issues were addressed and our customer has chosen to continue with the email plan in question. Given this experience, we have issued a refund of $USD for the one year of service our customer experienced difficulties.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy