Hi,We are simply saying after we did a packet capture we found that some device before the virtual server is causing a packet drop, this is causing intermittent issues on our end, this has nothing to do the the administration of the virtual server it self.Attached is an email for the Microsoft networking engineer who confirmed our findings, in this attachment you'll find the highlighted areas where the packet dropped.We also tested this on other external network and we found that the packets are being dropped.Would it hurt to prove us wrong?Regards,***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 31, 2007, our customer registered multiple domains for a 2-year term via
online transaction. The domains (and added private registration) have been renewed manually on July 25, and July 31, 2010, respectively. Since August 2, 2012, the domains and privacy in question have been automatically renewed every two years, per our customer’s account preferences, in a good faith effort to honor agreements with our customer.GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customer.GoDaddy also participates in card updater services supported by our customer’s credit card issuer, which may automatically update expired payment methods on a customer’s behalfThese practices are discussed in our Universal Terms of Service Agreement. On July 19, 2016, our customer’s financial institution provided GoDaddy with updated payment information for their products.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted GoDaddy multiple times between August 16, and December 12, to request a refund of the domain renewals, and were properly informed each time the domains were no longer refund-eligible. We encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at ***On August 23, our customer purchased a Virtual Private Server (VPS)Our customer contacted our Support teams on January 19, with concerns about traffic to their website and poor connectivity to the VPSOur escalated hosting support teams have been in contact with our customer since and worked with our customer to have the issue resolved as quickly as possibleGoDaddy acted in good faith, upheld its agreements with our customer and honored its terms of service.As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of serviceGoDaddy made a goodwill gesture to our customer by issuing a refund for their VPS renewal from January 23, in the amount of $USD for the inconvenience. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***
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*** *** *** *** Thank you for the opportunity to address the concerns presented by our customer, who acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On December 20,
2015, GoDaddy was instructed to automatically renew two domains upon expiration per our customer’s account preferences and attempted to do so to honor its agreements with the customerThe customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.On January 8, 2016, our customer contacted GoDaddy support to reactivate the expired domainsWhen informed of the renewal fees, including the $registry redemption fee per domain, our customer chose not to renew at that time, and indicated they may allow the domains to be released for general availability to avoid redemption fees.On February 26, our customer contacted GoDaddy support via chat to renew the expired domainsA misunderstanding regarding the domains to be renewed occurred and the two domains specified in our customer’s complaint were inadvertently renewed. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has made multiple unsuccessful attempts to connect with our customer via phone.As the two expired domains were not renewed, they were released to the registry. As a gesture of goodwill, GoDaddy registered one of the available domains for a one-year term at no cost on our customer’s behalfThe domain is currently active within their accountWe have also provided our customer with a domain backorder in an attempt to capture the second expired domain, and have provided a full refund for the inadvertent domain renewal transactionThank you again for the opportunity to address the concerns presented.Kindest regards,Gary H***Office of the CEO - GoDaddy
With all respect some of what stated in the response provided is not accurate- First the restore was not nearly completed as I waited over business days and every other day when I call to follow up I either get the message to give another few more hours or the restore was re-initiated due to technical problem encountered, this kept going and during which everything was locked onto the server and we cannot use it at all, for the main website and the other sites as well - The business never offered months free hosting but 1, yet both offers fall short of what we end up suffering as time waste, frustration and incurring cost The mistake of empty folder was not ours to start, the restoration job was not given the appropriate support and importanceThe business claim restoration at a rate of GB per hour and the content was nearly 5% of that, nearly MB so the hours spent were more than sufficient to address the issue long before a decision was forced to be taken to halt the process and find another solutionThe business has a serious technical problem in this area which was the result of failing to restore.I think the business should fairly accept the compensation as it does not cost them any actual money but a credit on account and at the same time live up to their slogans of up-time and class support and the spirit of the relationship not look for fine lines and text that no one would ever read to escape the responsibility.Regards, *** ***
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon
conducting business with GoDaddy:• GoDaddy Universal Terms of Service • GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy AgreementThe latest version of these agreements may be found at: ***On March 13, the complainant purchased the Domain Name in question along with the Domains BY Proxy service during an online transaction for a one year termLater that day as part of an ongoing effort to protect our customers and credit card holders from unauthorized online purchases, GoDaddy administratively locked the Domain Name in questionGoDaddy routinely requests payment verification of selected transactions In conjunction with our Universal Terms of Service Agreement, the complainant was requested to provide a copy of the payment method account holder’s government-issued photo identification, such as a driver’s license or passport They were also informed that if we do not receive the requested documentation that that order may be canceledThis notification was sent to the complainant on March 13, with a requested response within a hour timeframe.Our Verification Office received the required documentation to validate the order on March 14, At that time GoDaddy removed the administrative lock.On March 17, the complainant cancelled the Domain Name in question and has requested a refund. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We have processed the requested refund, please allow to days for this to reflect with their financial institution.EDUCATION:The complainant might find this article on GoDaddy’s Refund Policy useful.***Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant..Best regards,*** ***Office of the CEO***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
GoDaddy sent renewal notices prior to the expiration date on:•November 14, 2014•December 14, 2014•January 13, 2015•January 28, 2015•February 7, 2015These notices indicated the service would be automatically renewed upon expiration unless action was taken. I do not recall seeing any information in the above emails about automatic renewal unless I cancelledI do recall messages from GoDaddy that they were unable to charge my credit card for the renewal fee I would need to see these emails to verify GoDaddy's response to this complaint.Regards,
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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
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Thank you for the opportunity to address our customer’s additional concerns.We regret to hear that our Website Builder did not meet our customer’s expectations. Their feedback will be shared with the appropriate teams in our company.In reviewing our customer’s account, there have been no recorded contacts between our customer and our customer care team from July until November 2016. As such, we stand by our offer of refunding months of Website Builder as a one-time exception to our refund policy. As our customer has already canceled the product, we have refunded the unused months in question.Future refunds will be offered in accordance with our refund policy, found here: ***We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Revdex.com:
I was not happy with the technical support on multiple occasions a day spent several hours on the phone just to discover that every next support representative tried to fix the mistakes the previous one has createdFirst of all, the training is not adequate, not to mention that support representativeservices are RESTRICTED in helping customersThey need a special permission from the supervisor to make even the smallest change in the control panelShame on youI have received numerous references and links to wrong solutionsYou have to rethink how to treat your customersWhen you work with them, provide the right documentation that is verifiedAt this point, my issue was resolved just yesterday after I contacted really knowledgeable professional
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On July 18, 2015, our customer purchased two domain names via online transaction, each
for a two-year termOn July 20, 2017, per our customer's account preferences, GoDaddy automatically renewed the domains for respective two-year terms in good faith to honor agreements with our customer.GoDaddy sent renewal notices prior to expiration, including on June 19, and July 14, These notices informed our customer the expiring items would renew in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.On August 28, 2017, our customer contacted GoDaddy’s Customer Care team to request a refund, and was correctly informed the domains were no longer refund-eligibleDomains automatically renewed for multiple years must be canceled within days of renewal to be refund eligible.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s Customer Care assisted in disabling the automatic renewal for these domainsOur customer may want to consider selling, auctioning, or deleting the domains Also, GoDaddy is unable to completely remove customer accounts, as stated in our Privacy Policy, but can place them in “deactivated” statusTo deactivate a GoDaddy account, GoDaddy requires all products be cancelled from within the account and all payment methods removedOnce all products and payment methods are removed, our friendly and knowledgeable customer care team can assist with deactivating the account and can be reached at ***.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 12, 2018, our customer contacted GoDaddy regarding their phone number being
associated with an account they claimed was not theirs.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While we understand our customer may not recall the existence of the account in question, our review shows no hint of fraud having occurredIn fact, there are indications GoDaddy support staff previously assisted our customer with the account in question on a date they contacted us for help with the account they are aware of.As is the case for the account they do have access to, we will not share information or make changes on their behalf without proper security validationIn cases where customers are unable to perform the required validation, we have processes in place to assist them in recovering the information we need to help them furtherOur 24/support staff is available to assist our customer with their concerns and the appropriate process for their situation.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business
with GoDaddy:• Universal Terms of Service Agreement• Auctions Membership Agreement• Domain Name Registration Agreement The latest version of these agreements can be found at: ***On August 20, 2015, our customer purchased two Premium domain names via GoDaddy Auctions within their account onlinePremium Domains are domain name registrations listed for sale by third-parties, who also determines the list priceOur customer was awarded one of the two Premium Domain Names, which is currently active within their GoDaddy account.The second Premium domain name which our customer attempted to acquire was not listed for sale by the domain name's Registrant On September 1, 2015, GoDaddy notified our customer via email that the seller did not own the domain name and a full refund for the failed transaction in the amount of $was provided to our customerRESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of serviceGoDaddy has refunded our customer in full the amount paid for the failed purchase and taken action against the party that listed the domainname without proper ownership Our customer has since contacted the Registrant of the domain name in question directly and appears to have purchased the domainGoDaddy will not provide our customer with a check in the amount of $as the purchase was not made through GoDaddy.EDUCATION:Our customer may find the following articles helpful:What are Premium Domain Names? ***
What is Domain Buy Service? ***GoDaddy Auctions FAQ ***Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Regards,*** ***Office of the CEO - GoDaddy***
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the customer’s additional concernsGoDaddy stands by our previous responsePer our customers account preferences, GoDaddy did attempt to renew the hosting plan on occasionsThe attempts were March 19, 2015, March 29, and April 8, It is our customers responsibility to ensure their billing method is up to date so our automatic renewal system can renew their servicesAgain, as previously advised our customer was notified of each attempt failing via emailContrary to our customers understanding, *** was not setup as an alternative billing method within their GoDaddy account.At this time, we consider this matter resolved as our customer has not cancelled their hosting plan and as such there is no applicable refundOnce the hosting is cancelled our customer may contact our office directly at *** or our customer care team at ###-###-#### to request a refund.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customerRegards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the additional concerns presented by our customerOn April 6, 2016, our customer chose to cancel all their services despite being informed the email and Website Builder plans were not refundable. Our customer received the applicable refund for the latest domain renewal transactionIf our customer desires to recover the canceled services, the domain registration may be recoverable by our customer within their GoDaddy account by using the instructions within our support article at https://www.godaddy.com/help/recovering-expired-domain-names-As the domain entered the registry redemption period due to the customer cancellation, our customer would be responsible for the associated redemption fee to recover the domain Since our customer canceled the email and Website Builder services, those products would need to be repurchased if they wish to utilize those services again. As a one-time exception and gesture of goodwill, if our customer purchases a new Website Builder plan and also recovers the domain registration, GoDaddy will waive the standard restore fee and attempt to restore our customer’s website. Hosting restores are not a service GoDaddy regularly offers and are not guaranteedOnce our customer has recovered the domain in question and purchased a new Website Builder plan, they may contact our office directly to redeem our restore attempt offer.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 16, 2018, our customer purchased an Email Essentials plan for a one year
term during a call to GoDaddy’s Customer Care CenterSubsequently, on February 8, 2018, they upgraded this plan to Business Premium Email. On February 11, 2018, our customer purchased four Email Plus Plans with Email Migration service each for a three year term, during a call to our Customer Care Center. On February 16, 2018, our customer called to discuss the migration of their email plans, at that time they were provided with one additional year on each Email Plus plan. Over the next fifteen days our customer contacted our Customer Care Center multiple times to discuss configuration issues related to their email plans.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On February 21, 2018, our customer advised our agent via email that all outstanding issues had been resolved. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: ***On February
10, our customer purchased their domain name for a one year term through the GoDaddy websiteThe Internet Corporation of Assigned Names and Numbers (ICANN) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation and expiration dates and other information in the WHOIS listing as soon as a domain is registered.The Whois database is an Internet service that finds information about a domain name or IP addressinformation is a violation and may lead to the termination of a domain registration. GoDaddy takes our customer's privacy very seriouslyOther than as described in the GoDaddy Privacy Policy, found at ***, GoDaddy does not provide information to others without express permission. Our customer’s contact information may have been gathered from the Whois information on their domain name(s).RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy offers private registration services as an aservice for select domain names via an affiliate company, Domains by ProxyThis service masks the registration information required by ICANN and replaces it with Domains by Proxy’s informationIf our customer wishes to add privacy to their domain name they can contact GoDaddy’s Customer Care Center at *** Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
GoDaddy.com, LLC has continued to refuse to provide a refund of monies that they illegal charged to my credit cardI have attached the cancellation letter dated June 18th, for your reviewIn order to resolve this complaint GoDaddy.com, LLC most refund the $that they charged to my credit card after I advised them that they no longer had my authorization to use the credit card for renewal or future chargesPlease advise GoDaddy.com, LLC that they will not be able to charge this card again as I have placed a freeze/fraud alert on all incoming charges from their company.Again, the only acceptable out come to this issue is the refund of the $
Regards,
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Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 12, 2016, our customer purchased a Business Premium email plan for a
three year term with a representative via phoneDuring 2016, our customer reached out several times to our 24/Customer Care Center for assistance with the Office Suite of products which accompanied the email service. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Our office had a member of our Productivity Email Support Team reach out to our customer to assist with any outstanding concernsAll issues were addressed and our customer has chosen to continue with the email plan in question. Given this experience, we have issued a refund of $USD for the one year of service our customer experienced difficulties.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My email shows no intake folder records of those alleged attempts to notify meI have notices on many other godaddy accounts so why would they leave this one out? The other account notices reached me and renewedI have *** records that will show that I also called godaddy several times in that period of time and made phone renewals on upcoming deadlines and asked what needed to be renewed and was not told that the *** needed renewal or new credit card because of any problem.ON top of that, even if somehow a missed communication did not reach me, GODADDY Has no right to put porn sex junk on any websiteSHAME ON THEM!!!!And I have asked it be removed because it is damaging my profile references that are stll on ***, *** and otherI have said that I have been under cyber attack by a cult on *** see *** search string of the *** news story exposing the *** ** *** Cult and its pedophile and sex crimes!!!! They have been suing me over an inheritance and trying to discredit me as my late husband's surviving spouseI believe this is possibly one of their cyber attacks to destroy my radio web site and my email notification link I have *** in Tulsa OK investigating them and *** in Lakeville MA. One way or the other, GODADDY NEEDS TO TAKE DOWN THE PORN WEBSITE and apologize for not keeping my site and communication hacker freeTHIS IS THEIR FAULT AND A SECURITY BREACH OF MY CONTRACTSloppy job of Go Daddy who are evidently perverts too! anything for money? Even pornography!
Regards,
*** ***
Hi,We are simply saying after we did a packet capture we found that some device before the virtual server is causing a packet drop, this is causing intermittent issues on our end, this has nothing to do the the administration of the virtual server it self.Attached is an email for the Microsoft networking engineer who confirmed our findings, in this attachment you'll find the highlighted areas where the packet dropped.We also tested this on other external network and we found that the packets are being dropped.Would it hurt to prove us wrong?Regards,***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 31, 2007, our customer registered multiple domains for a 2-year term via
online transaction. The domains (and added private registration) have been renewed manually on July 25, and July 31, 2010, respectively. Since August 2, 2012, the domains and privacy in question have been automatically renewed every two years, per our customer’s account preferences, in a good faith effort to honor agreements with our customer.GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customer.GoDaddy also participates in card updater services supported by our customer’s credit card issuer, which may automatically update expired payment methods on a customer’s behalfThese practices are discussed in our Universal Terms of Service Agreement. On July 19, 2016, our customer’s financial institution provided GoDaddy with updated payment information for their products.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted GoDaddy multiple times between August 16, and December 12, to request a refund of the domain renewals, and were properly informed each time the domains were no longer refund-eligible. We encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at ***On August 23, our customer purchased a Virtual Private Server (VPS)Our customer contacted our Support teams on January 19, with concerns about traffic to their website and poor connectivity to the VPSOur escalated hosting support teams have been in contact with our customer since and worked with our customer to have the issue resolved as quickly as possibleGoDaddy acted in good faith, upheld its agreements with our customer and honored its terms of service.As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of serviceGoDaddy made a goodwill gesture to our customer by issuing a refund for their VPS renewal from January 23, in the amount of $USD for the inconvenience. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***
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*** *** *** *** Thank you for the opportunity to address the concerns presented by our customer, who acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On December 20,
2015, GoDaddy was instructed to automatically renew two domains upon expiration per our customer’s account preferences and attempted to do so to honor its agreements with the customerThe customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.On January 8, 2016, our customer contacted GoDaddy support to reactivate the expired domainsWhen informed of the renewal fees, including the $registry redemption fee per domain, our customer chose not to renew at that time, and indicated they may allow the domains to be released for general availability to avoid redemption fees.On February 26, our customer contacted GoDaddy support via chat to renew the expired domainsA misunderstanding regarding the domains to be renewed occurred and the two domains specified in our customer’s complaint were inadvertently renewed. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has made multiple unsuccessful attempts to connect with our customer via phone.As the two expired domains were not renewed, they were released to the registry. As a gesture of goodwill, GoDaddy registered one of the available domains for a one-year term at no cost on our customer’s behalfThe domain is currently active within their accountWe have also provided our customer with a domain backorder in an attempt to capture the second expired domain, and have provided a full refund for the inadvertent domain renewal transactionThank you again for the opportunity to address the concerns presented.Kindest regards,Gary H***Office of the CEO - GoDaddy
With all respect some of what stated in the response provided is not accurate- First the restore was not nearly completed as I waited over business days and every other day when I call to follow up I either get the message to give another few more hours or the restore was re-initiated due to technical problem encountered, this kept going and during which everything was locked onto the server and we cannot use it at all, for the main website and the other sites as well - The business never offered months free hosting but 1, yet both offers fall short of what we end up suffering as time waste, frustration and incurring cost The mistake of empty folder was not ours to start, the restoration job was not given the appropriate support and importanceThe business claim restoration at a rate of GB per hour and the content was nearly 5% of that, nearly MB so the hours spent were more than sufficient to address the issue long before a decision was forced to be taken to halt the process and find another solutionThe business has a serious technical problem in this area which was the result of failing to restore.I think the business should fairly accept the compensation as it does not cost them any actual money but a credit on account and at the same time live up to their slogans of up-time and class support and the spirit of the relationship not look for fine lines and text that no one would ever read to escape the responsibility.Regards, *** ***
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon
conducting business with GoDaddy:• GoDaddy Universal Terms of Service • GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy AgreementThe latest version of these agreements may be found at: ***On March 13, the complainant purchased the Domain Name in question along with the Domains BY Proxy service during an online transaction for a one year termLater that day as part of an ongoing effort to protect our customers and credit card holders from unauthorized online purchases, GoDaddy administratively locked the Domain Name in questionGoDaddy routinely requests payment verification of selected transactions In conjunction with our Universal Terms of Service Agreement, the complainant was requested to provide a copy of the payment method account holder’s government-issued photo identification, such as a driver’s license or passport They were also informed that if we do not receive the requested documentation that that order may be canceledThis notification was sent to the complainant on March 13, with a requested response within a hour timeframe.Our Verification Office received the required documentation to validate the order on March 14, At that time GoDaddy removed the administrative lock.On March 17, the complainant cancelled the Domain Name in question and has requested a refund. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We have processed the requested refund, please allow to days for this to reflect with their financial institution.EDUCATION:The complainant might find this article on GoDaddy’s Refund Policy useful.***Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant..Best regards,*** ***Office of the CEO***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
GoDaddy sent renewal notices prior to the expiration date on:•November 14, 2014•December 14, 2014•January 13, 2015•January 28, 2015•February 7, 2015These notices indicated the service would be automatically renewed upon expiration unless action was taken. I do not recall seeing any information in the above emails about automatic renewal unless I cancelledI do recall messages from GoDaddy that they were unable to charge my credit card for the renewal fee I would need to see these emails to verify GoDaddy's response to this complaint.Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address our customer’s additional concerns.We regret to hear that our Website Builder did not meet our customer’s expectations. Their feedback will be shared with the appropriate teams in our company.In reviewing our customer’s account, there have been no recorded contacts between our customer and our customer care team from July until November 2016. As such, we stand by our offer of refunding months of Website Builder as a one-time exception to our refund policy. As our customer has already canceled the product, we have refunded the unused months in question.Future refunds will be offered in accordance with our refund policy, found here: ***We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Revdex.com:
I was not happy with the technical support on multiple occasions a day spent several hours on the phone just to discover that every next support representative tried to fix the mistakes the previous one has createdFirst of all, the training is not adequate, not to mention that support representativeservices are RESTRICTED in helping customersThey need a special permission from the supervisor to make even the smallest change in the control panelShame on youI have received numerous references and links to wrong solutionsYou have to rethink how to treat your customersWhen you work with them, provide the right documentation that is verifiedAt this point, my issue was resolved just yesterday after I contacted really knowledgeable professional
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On July 18, 2015, our customer purchased two domain names via online transaction, each
for a two-year termOn July 20, 2017, per our customer's account preferences, GoDaddy automatically renewed the domains for respective two-year terms in good faith to honor agreements with our customer.GoDaddy sent renewal notices prior to expiration, including on June 19, and July 14, These notices informed our customer the expiring items would renew in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.On August 28, 2017, our customer contacted GoDaddy’s Customer Care team to request a refund, and was correctly informed the domains were no longer refund-eligibleDomains automatically renewed for multiple years must be canceled within days of renewal to be refund eligible.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s Customer Care assisted in disabling the automatic renewal for these domainsOur customer may want to consider selling, auctioning, or deleting the domains Also, GoDaddy is unable to completely remove customer accounts, as stated in our Privacy Policy, but can place them in “deactivated” statusTo deactivate a GoDaddy account, GoDaddy requires all products be cancelled from within the account and all payment methods removedOnce all products and payment methods are removed, our friendly and knowledgeable customer care team can assist with deactivating the account and can be reached at ***.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 12, 2018, our customer contacted GoDaddy regarding their phone number being
associated with an account they claimed was not theirs.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While we understand our customer may not recall the existence of the account in question, our review shows no hint of fraud having occurredIn fact, there are indications GoDaddy support staff previously assisted our customer with the account in question on a date they contacted us for help with the account they are aware of.As is the case for the account they do have access to, we will not share information or make changes on their behalf without proper security validationIn cases where customers are unable to perform the required validation, we have processes in place to assist them in recovering the information we need to help them furtherOur 24/support staff is available to assist our customer with their concerns and the appropriate process for their situation.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business
with GoDaddy:• Universal Terms of Service Agreement• Auctions Membership Agreement• Domain Name Registration Agreement The latest version of these agreements can be found at: ***On August 20, 2015, our customer purchased two Premium domain names via GoDaddy Auctions within their account onlinePremium Domains are domain name registrations listed for sale by third-parties, who also determines the list priceOur customer was awarded one of the two Premium Domain Names, which is currently active within their GoDaddy account.The second Premium domain name which our customer attempted to acquire was not listed for sale by the domain name's Registrant On September 1, 2015, GoDaddy notified our customer via email that the seller did not own the domain name and a full refund for the failed transaction in the amount of $was provided to our customerRESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of serviceGoDaddy has refunded our customer in full the amount paid for the failed purchase and taken action against the party that listed the domainname without proper ownership Our customer has since contacted the Registrant of the domain name in question directly and appears to have purchased the domainGoDaddy will not provide our customer with a check in the amount of $as the purchase was not made through GoDaddy.EDUCATION:Our customer may find the following articles helpful:What are Premium Domain Names? ***
What is Domain Buy Service? ***GoDaddy Auctions FAQ ***Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Regards,*** ***Office of the CEO - GoDaddy***
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*** ** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the customer’s additional concernsGoDaddy stands by our previous responsePer our customers account preferences, GoDaddy did attempt to renew the hosting plan on occasionsThe attempts were March 19, 2015, March 29, and April 8, It is our customers responsibility to ensure their billing method is up to date so our automatic renewal system can renew their servicesAgain, as previously advised our customer was notified of each attempt failing via emailContrary to our customers understanding, *** was not setup as an alternative billing method within their GoDaddy account.At this time, we consider this matter resolved as our customer has not cancelled their hosting plan and as such there is no applicable refundOnce the hosting is cancelled our customer may contact our office directly at *** or our customer care team at ###-###-#### to request a refund.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customerRegards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the additional concerns presented by our customerOn April 6, 2016, our customer chose to cancel all their services despite being informed the email and Website Builder plans were not refundable. Our customer received the applicable refund for the latest domain renewal transactionIf our customer desires to recover the canceled services, the domain registration may be recoverable by our customer within their GoDaddy account by using the instructions within our support article at https://www.godaddy.com/help/recovering-expired-domain-names-As the domain entered the registry redemption period due to the customer cancellation, our customer would be responsible for the associated redemption fee to recover the domain Since our customer canceled the email and Website Builder services, those products would need to be repurchased if they wish to utilize those services again. As a one-time exception and gesture of goodwill, if our customer purchases a new Website Builder plan and also recovers the domain registration, GoDaddy will waive the standard restore fee and attempt to restore our customer’s website. Hosting restores are not a service GoDaddy regularly offers and are not guaranteedOnce our customer has recovered the domain in question and purchased a new Website Builder plan, they may contact our office directly to redeem our restore attempt offer.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 16, 2018, our customer purchased an Email Essentials plan for a one year
term during a call to GoDaddy’s Customer Care CenterSubsequently, on February 8, 2018, they upgraded this plan to Business Premium Email. On February 11, 2018, our customer purchased four Email Plus Plans with Email Migration service each for a three year term, during a call to our Customer Care Center. On February 16, 2018, our customer called to discuss the migration of their email plans, at that time they were provided with one additional year on each Email Plus plan. Over the next fifteen days our customer contacted our Customer Care Center multiple times to discuss configuration issues related to their email plans.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On February 21, 2018, our customer advised our agent via email that all outstanding issues had been resolved. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: ***On February
10, our customer purchased their domain name for a one year term through the GoDaddy websiteThe Internet Corporation of Assigned Names and Numbers (ICANN) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation and expiration dates and other information in the WHOIS listing as soon as a domain is registered.The Whois database is an Internet service that finds information about a domain name or IP addressinformation is a violation and may lead to the termination of a domain registration. GoDaddy takes our customer's privacy very seriouslyOther than as described in the GoDaddy Privacy Policy, found at ***, GoDaddy does not provide information to others without express permission. Our customer’s contact information may have been gathered from the Whois information on their domain name(s).RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy offers private registration services as an aservice for select domain names via an affiliate company, Domains by ProxyThis service masks the registration information required by ICANN and replaces it with Domains by Proxy’s informationIf our customer wishes to add privacy to their domain name they can contact GoDaddy’s Customer Care Center at *** Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
GoDaddy.com, LLC has continued to refuse to provide a refund of monies that they illegal charged to my credit cardI have attached the cancellation letter dated June 18th, for your reviewIn order to resolve this complaint GoDaddy.com, LLC most refund the $that they charged to my credit card after I advised them that they no longer had my authorization to use the credit card for renewal or future chargesPlease advise GoDaddy.com, LLC that they will not be able to charge this card again as I have placed a freeze/fraud alert on all incoming charges from their company.Again, the only acceptable out come to this issue is the refund of the $
Regards,
*** ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 12, 2016, our customer purchased a Business Premium email plan for a
three year term with a representative via phoneDuring 2016, our customer reached out several times to our 24/Customer Care Center for assistance with the Office Suite of products which accompanied the email service. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Our office had a member of our Productivity Email Support Team reach out to our customer to assist with any outstanding concernsAll issues were addressed and our customer has chosen to continue with the email plan in question. Given this experience, we have issued a refund of $USD for the one year of service our customer experienced difficulties.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My email shows no intake folder records of those alleged attempts to notify meI have notices on many other godaddy accounts so why would they leave this one out? The other account notices reached me and renewedI have *** records that will show that I also called godaddy several times in that period of time and made phone renewals on upcoming deadlines and asked what needed to be renewed and was not told that the *** needed renewal or new credit card because of any problem.ON top of that, even if somehow a missed communication did not reach me, GODADDY Has no right to put porn sex junk on any websiteSHAME ON THEM!!!!And I have asked it be removed because it is damaging my profile references that are stll on ***, *** and otherI have said that I have been under cyber attack by a cult on *** see *** search string of the *** news story exposing the *** ** *** Cult and its pedophile and sex crimes!!!! They have been suing me over an inheritance and trying to discredit me as my late husband's surviving spouseI believe this is possibly one of their cyber attacks to destroy my radio web site and my email notification link I have *** in Tulsa OK investigating them and *** in Lakeville MA. One way or the other, GODADDY NEEDS TO TAKE DOWN THE PORN WEBSITE and apologize for not keeping my site and communication hacker freeTHIS IS THEIR FAULT AND A SECURITY BREACH OF MY CONTRACTSloppy job of Go Daddy who are evidently perverts too! anything for money? Even pornography!
Regards,
*** ***