Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its previous response. Customers agree they are solely responsible for the activity which occurs within their account. Contrary to our customer’s understanding, the contact email address on the account was updated on December 1, 2016. A notification would have been sent to our customer via email notifying them of this change. If customers do not follow recommended practices, such as using strong passwords, not sharing log-in or financial information with anyone, or enabling two-factor authentication, they run the risk of another party potentially gaining access to their account or information.Similar to a car’s title, the registrant of a domain name has certain rights to the domain, provided they can prove their identity with government-issued identification. As long as our customer is listed as the registrant of any domains that may have been moved, they can continue to work with our domains team for further assistance.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 2, 2017, our customer purchased a .COM domain name registration for a...
3-year term via online transaction. Per GoDaddy’s current promotion, .COM domain name registrations are $11.99 for the first year, and $14.99 per additional year, plus ICANN fee of $0.18 per year. Our customer was properly charged for the service and term length purchased. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our friendly and knowledgeable customer care team are happy to address customer concerns, and can be reached at 480-505-8877 or by visiting https://support.godaddy.com/ for live chat, help articles and more. However, our customer chose to submit this complaint instead of contacting our Customer Care team.Our customer is not eligible for the price adjustment as requested. Any refunds desired by our customer will only be processed in accordance with GoDaddy’s Refund Policy, at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
That's false. You have my account numbers and transactions. I was NEVER contacted about this domain. I own [redacted] and renewed this [redacted] at the same time I updated that domain. Why would I renew one and not the other? I'm a long time customer and this is horrific that you would do this to me. NO EMAILS where ever sent about [redacted] not being renewed. Had I got ONE I would have renewed it. I never got them because IT WAS renewed with [redacted] / [redacted] / [redacted] / [redacted] - this is all the same client. There is absolutely NO POSSIBLE WAY that this was not renewed when I renewed those. It is all the same client. This domain was stolen from me and legal matters will follow if I do not get this back. This was in my cart and checked out and confirmed. Not sure what happened, but this is on YOUR end - NOT MINE! Ball is in your court. If the domain is not returned to me in your 14 Day Grace Period I will be filing lawsuit against GoDaddy.
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxWhen a customer...
sets up an account we require a four digit pin be created in order for our customer support to be able to securely validate a caller. We also allow for customers to validate an account with our support team with the last eight digits of a credit card on file for circumstances where the pin number cannot be used. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We attempted to contact our customer by phone but were unable to connect with them. Our customer can request to update the email address on file to an active email address by filling out a claim form at https://ChangeUpdate.com. If our customer needs assistance or has any questions about filling out the form they can call our 24/7 customer support team at 480-505-8877.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Melanie V[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 29 2010, the complainant purchased the domain in question via online transaction for a two-year term. During the purchase, the complainant opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers.This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The Protected Registration service is functioning as advertised, keeping the domain from being canceled or transferred without proof of identification.The complainant has been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentation. Once the proper documentation has been received and verified by the appropriate team within our organization that the complainant has been corresponding with, the service may then be canceled.EDUCATION:The complainant may find the following articles helpful:What is Protected Registration? - https://support.godaddy.com/help/article/1286/what-is-protected-registrationCanc...⇄ Protected Registration- https://support.godaddy.com/help/article/1292/canceling-protected-registrationRe...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address the complainant's concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.While the domain name in question is not registered through GoDaddy, it appears the site may be hosted on...
GoDaddy servers. RESOLUTION:The complainant may want to reach out directly to the site owner/registrant utilizing the information found in a public WHOIS lookup, such as https://who.godaddy.com, to request the information be removed. If the complainant has not been able to amicably resolve their issues with the site owner/domain registrant, we ask they provide further information to our teams by reporting the content via the following URL: https://supportcenter.godaddy.com/AbuseReportOnce our teams receive more information, they can fully investigate the complainant’s claims, and if needed, take appropriate action.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I have reviewed the response made by the business in reference to complaint ID [redacted] and I also had several phone calls from [redacted]. They acknowledge and apologize, so I am good. Even if they do notget the files back I see a good faith that he is trying. I just wished that issue would nbot come to Revdex.com because it could be easily solved by customer service department. Thanks to Revdex.com and [redacted] from Go Daddy. I am in a good shape!
Regards,
[redacted]
While they did eventually give me the SSL certificate, they fail to mention that it was only offered to me while I was in the process of getting a refund for my previous purchase... I guess they'd rather give me what I was supposed to receive than see me go to another company. They are basically saying in this response that they did nothing wrong because I agreed to their page full of legal jargon. That's not acceptable. Here is a link to the page that displays the product that I purchased and upgraded to. Show me on this page where it mentions anything at all about the SSL certificate NOT being a part of the upgrade. Show me where it says that the FREE SSL is ONLY available to NEW sales and NOT upgrades. Show me where it says that and then I will accept this response. Until then, they are clearly running a scam operation and need it needs to be addressed. The guy on the phone whom eventually gave me the SSL told me that he gets the exact same type of calls all the time, because people always assume the SSL is part of the package.... .because that IS WHAT THEY ADVERTISE!!!!!!
Thank you for the opportunity to address our customer’s additional concerns. As indicated in our original response, GoDaddy has no record of contact with our customer on the date the transaction in question occurred. Prior to our customer completing their order online, our records show the most recent interaction with our support staff took place on January 8, 2016, via phone. GoDaddy does not offer general customer support via email or fax. It is our customer’s responsibility to review and understand the terms they agreed to, including our Refund Policy.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Here is the GoDaddy policy they refer to - Please see attached WORD file 7. SERVICE UPTIME GUARANTEEWe offer a Service uptime guarantee of 99.9% (“Service Uptime Guarantee”) of available time per month. If we fail to maintain this Service Uptime Guarantee in a particular month (as solely determined by us), you may contact us and request a credit of 5% of your monthly hosting fee for that month. The credit may be used only for the purchase of further products and services from us, and is exclusive of any applicable taxes. The Service Uptime Guarantee does not apply to service interruptions caused by: (1) periodic scheduled maintenance or repairs we may undertake from time to time; (2) interruptions caused by you from custom scripting, coding or the installation of third-party applications; (3) outages that do not affect the appearance of your website but merely affect access to your website such as FTP and email; (4) causes beyond our control or that are not reasonably foreseeable; and (5) outages related to the reliability of certain programming environments.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 19, 2015, our customer was provided a one-year term of GoDaddy’s...
Managed WordPress hosting at no charge. On April 19, 2016 and April 19, 2017, respectively, GoDaddy was instructed per our customer's account preferences to automatically renew the service in question for a one-year term and did so in a good faith effort to honor its agreements with our customer.On June 30, 2017, our customer contacted GoDaddy’s Social Support team via Twitter to discuss HTTPS functionality with their hosting. All of GoDaddy’s hosting products offer HTTPS/SSL connectivity ability. However, our customer was attempting to utilize a third-party SSL certificate and Content Delivery Network (CDN) with GoDaddy’s hosting services. Contrary to our customer’s understanding, a number of GoDaddy hosting services support third-party SSL certificates, however Managed WordPress hosting is not one of them.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While we would be unable to refund our customer’s unused time from their Managed WordPress hosting, as a goodwill gesture we would be willing to credit a cPanel shared hosting account (which will support third-party SSL certificates) with a period equal to the unused months on Managed WordPress, if our customer purchased a new cPanel plan and migrates their files. In addition, they would need to cancel the Managed WordPress account.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On July 20, 2016, our customer opted into a 30-day trial of Website Builder. ...
Website Builder is a proprietary, do-it-yourself, template based product to construct a website. Before the end of the 30-day trial, our customers can disable the automatic renewal on the product if they do not wish to continue, or can allow the product to automatically renew at the current rate.On August 20, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.On November 4, 2016, our customer purchased a Managed [redacted] hosting plan for a one-year term via online transaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Website Builder product in question is beyond refund eligibility in accordance with GoDaddy’s refund policy, which can be viewed publicly at [redacted]As a one-time exception to GoDaddy’s refund policy, we would be willing to refund the 8 unused months left as In-Store Credit, available for future purchases with GoDaddy, provided our customer cancels the Website Builder plan. Once canceled, they may email us directly at [redacted] to request the refund to In-Store Credit.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On April 8, 2010, our customer purchased their Economy Shared Hosting...
account for two years. On March 14, 2016 our customer spoke to support who assisted with turning automatic renewal off the hosting plan. When the Economy shared hosting expired, which was April 8, 2016, our customer's agreed and purchased term of hosting ended. After our customer's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment from our customer. When this 10-day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional 10 days before the site content was deleted. In total GoDaddy provided 20 days of service without payment prior to cancellation. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. After the hosting account expired, starting on June 7, 2016 our customer contacted us several times in regard to the hosting account and a restore. Hosting restore attempts are available up to 30 days after the hosting cancellation. We allow our customer’s the ability to self-manage their accounts and it is their responsibility to maintain their account and products. As a good will gesture, one of our Supervisors refunded our customer two years of the expired hosting account as In-Store credit. We would like to additionally offer our customer a free year of our Get Found product. Information regarding Get Found can be found here: https://www.godaddy.com/help/get-found-faqs-8976 If our customer would like to receive this offer they can reach us directly at [email protected]. Thank you again for the opportunity to address the concerns presented by our customer. Regards, KJ R[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On November 5, 2014, our customer purchased a suite of GoDaddy products, including...
purchasing Get Found for a quarterly term. Get Found assists customers in getting their businesses listed on partner sites, search engines, and local search sites. Since this purchase date, Get Found has renewed regularly either per our customer’s renewal preferences, or by being manually renewed by our customer. The most recent renewal occurred automatically, per our customer’s account preferences, on August 5, 2017, for a quarterly term.On September 5, 2017, our customer contacted GoDaddy’s live chat team to request a refund for this renewal. They were correctly informed at that time that the product was beyond refund eligibility. Per GoDaddy’s Refund Policy, products renewed on monthly terms are refund-eligible if canceled within 48 hours of renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception, we have honored our customer’s refund request, refunding the most recent Get Found renewal, totaling $15.96. Future refunds will be provided in accordance with GoDaddy’s Refund Policy, found here: [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 14, 2016, our customer purchased a Managed WordPress hosting plan...
for a 3-year term. On January 12, 2017 and January 31, 2017; respectively, our customer contacted our hosting support teams for assistance with increasing their website performance speed. It was determined there were no issues with the hosting servers our customer’s website resided. Our support team suggested our customer optimize their website data. Since February 4, 2017, our customer contacted our support teams multiple times to request a refund for the hosting plan. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was properly informed the hosting service is non-refundable, per GoDaddy’s Refund Policy, publicly visible at http://x.co/refund.. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: [redacted]The customer’s issue is one of account management. On January 18, 2013, our customer reached out to our support teams to determine why their site was down. The customer was informed at this time; their hosting had expired previously on September 27, 2012. During this interaction, the customer purchased a Website Builder package to rebuild their site.Per our customer's account preferences, GoDaddy was instructed to automatically renew the Website Builder plan in question and did so in a Good Faith effort to honor its agreements with the customer. The plan had also previously renewed on January 18 2014.Account management is a customer responsibility.Prior to the most recent expiration and renewal dates, GoDaddy sent the customer a renewal notice on January 11 2015. Additionally, on May 17, 2014, the customer’s domain name had cancelled due to auto-renew bring turned off.Our customer was not overbilled. GoDaddy followed the customer’s renewal instructions and allowed them full access over the account to modify their preferences at any time.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. Our customer has already connected with our support teams regarding the most recent renewal and a refund has already been provided.EDUCATION: The following information may be of benefit to our customer:Managing Renewals for Products and Services - [redacted]Refund Policy - [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by the complainant.The complainant is not a GoDaddy customer, but rather filed this complaint on behalf of our customer. GoDaddy has not entered into any relationship or agreements with the complainant.We have corresponded via phone and...
email with the complainant and offered suggestions for moving forward. Our Change team has again emailed our customer with additional steps for the Change of Account. We will continue to work toward a resolution with both our customer and the complainant.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
The response from GoDaddy is totally unacceptable. I have attached the screenshot of the receipt I received when I paid and in no place does it state it is an upgrade! It states I had paid for 1 month of 3 GB server for $6.08 and for the company to state it stated it was for an upgrade is false. If this was an error it was the company's fault and they should be obligated to give me, the customer what I thought I had paid for!
Thank you for the opportunity to address the additional concerns presented by our customer. Our customer’s complaints were previously addressed in Revdex.com Complaint: 11544671 on July 7, 2016. At that time we offered to reactivate the time remaining on our customer’s GoDaddy products. Because...
of our customer’s delay in responding to this offer we are limited to restoring their Online Store for 9 months. That product has now been restored to our customer’s GoDaddy account. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its previous response. Customers agree they are solely responsible for the activity which occurs within their account. Contrary to our customer’s understanding, the contact email address on the account was updated on December 1, 2016. A notification would have been sent to our customer via email notifying them of this change. If customers do not follow recommended practices, such as using strong passwords, not sharing log-in or financial information with anyone, or enabling two-factor authentication, they run the risk of another party potentially gaining access to their account or information.Similar to a car’s title, the registrant of a domain name has certain rights to the domain, provided they can prove their identity with government-issued identification. As long as our customer is listed as the registrant of any domains that may have been moved, they can continue to work with our domains team for further assistance.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 2, 2017, our customer purchased a .COM domain name registration for a...
3-year term via online transaction. Per GoDaddy’s current promotion, .COM domain name registrations are $11.99 for the first year, and $14.99 per additional year, plus ICANN fee of $0.18 per year. Our customer was properly charged for the service and term length purchased. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our friendly and knowledgeable customer care team are happy to address customer concerns, and can be reached at 480-505-8877 or by visiting https://support.godaddy.com/ for live chat, help articles and more. However, our customer chose to submit this complaint instead of contacting our Customer Care team.Our customer is not eligible for the price adjustment as requested. Any refunds desired by our customer will only be processed in accordance with GoDaddy’s Refund Policy, at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
That's false. You have my account numbers and transactions. I was NEVER contacted about this domain. I own [redacted] and renewed this [redacted] at the same time I updated that domain. Why would I renew one and not the other? I'm a long time customer and this is horrific that you would do this to me. NO EMAILS where ever sent about [redacted] not being renewed. Had I got ONE I would have renewed it. I never got them because IT WAS renewed with [redacted] / [redacted] / [redacted] / [redacted] - this is all the same client. There is absolutely NO POSSIBLE WAY that this was not renewed when I renewed those. It is all the same client. This domain was stolen from me and legal matters will follow if I do not get this back. This was in my cart and checked out and confirmed. Not sure what happened, but this is on YOUR end - NOT MINE! Ball is in your court. If the domain is not returned to me in your 14 Day Grace Period I will be filing lawsuit against GoDaddy.
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxWhen a customer...
sets up an account we require a four digit pin be created in order for our customer support to be able to securely validate a caller. We also allow for customers to validate an account with our support team with the last eight digits of a credit card on file for circumstances where the pin number cannot be used. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We attempted to contact our customer by phone but were unable to connect with them. Our customer can request to update the email address on file to an active email address by filling out a claim form at https://ChangeUpdate.com. If our customer needs assistance or has any questions about filling out the form they can call our 24/7 customer support team at 480-505-8877.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Melanie V[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 29 2010, the complainant purchased the domain in question via online transaction for a two-year term. During the purchase, the complainant opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers.This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The Protected Registration service is functioning as advertised, keeping the domain from being canceled or transferred without proof of identification.The complainant has been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentation. Once the proper documentation has been received and verified by the appropriate team within our organization that the complainant has been corresponding with, the service may then be canceled.EDUCATION:The complainant may find the following articles helpful:What is Protected Registration? - https://support.godaddy.com/help/article/1286/what-is-protected-registrationCanc...⇄ Protected Registration- https://support.godaddy.com/help/article/1292/canceling-protected-registrationRe...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address the complainant's concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.While the domain name in question is not registered through GoDaddy, it appears the site may be hosted on...
GoDaddy servers. RESOLUTION:The complainant may want to reach out directly to the site owner/registrant utilizing the information found in a public WHOIS lookup, such as https://who.godaddy.com, to request the information be removed. If the complainant has not been able to amicably resolve their issues with the site owner/domain registrant, we ask they provide further information to our teams by reporting the content via the following URL: https://supportcenter.godaddy.com/AbuseReportOnce our teams receive more information, they can fully investigate the complainant’s claims, and if needed, take appropriate action.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I have reviewed the response made by the business in reference to complaint ID [redacted] and I also had several phone calls from [redacted]. They acknowledge and apologize, so I am good. Even if they do notget the files back I see a good faith that he is trying. I just wished that issue would nbot come to Revdex.com because it could be easily solved by customer service department. Thanks to Revdex.com and [redacted] from Go Daddy. I am in a good shape!
Regards,
[redacted]
While they did eventually give me the SSL certificate, they fail to mention that it was only offered to me while I was in the process of getting a refund for my previous purchase... I guess they'd rather give me what I was supposed to receive than see me go to another company. They are basically saying in this response that they did nothing wrong because I agreed to their page full of legal jargon. That's not acceptable. Here is a link to the page that displays the product that I purchased and upgraded to. Show me on this page where it mentions anything at all about the SSL certificate NOT being a part of the upgrade. Show me where it says that the FREE SSL is ONLY available to NEW sales and NOT upgrades. Show me where it says that and then I will accept this response. Until then, they are clearly running a scam operation and need it needs to be addressed. The guy on the phone whom eventually gave me the SSL told me that he gets the exact same type of calls all the time, because people always assume the SSL is part of the package.... .because that IS WHAT THEY ADVERTISE!!!!!!
Thank you for the opportunity to address our customer’s additional concerns. As indicated in our original response, GoDaddy has no record of contact with our customer on the date the transaction in question occurred. Prior to our customer completing their order online, our records show the most recent interaction with our support staff took place on January 8, 2016, via phone. GoDaddy does not offer general customer support via email or fax. It is our customer’s responsibility to review and understand the terms they agreed to, including our Refund Policy.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Here is the GoDaddy policy they refer to - Please see attached WORD file 7. SERVICE UPTIME GUARANTEEWe offer a Service uptime guarantee of 99.9% (“Service Uptime Guarantee”) of available time per month. If we fail to maintain this Service Uptime Guarantee in a particular month (as solely determined by us), you may contact us and request a credit of 5% of your monthly hosting fee for that month. The credit may be used only for the purchase of further products and services from us, and is exclusive of any applicable taxes. The Service Uptime Guarantee does not apply to service interruptions caused by: (1) periodic scheduled maintenance or repairs we may undertake from time to time; (2) interruptions caused by you from custom scripting, coding or the installation of third-party applications; (3) outages that do not affect the appearance of your website but merely affect access to your website such as FTP and email; (4) causes beyond our control or that are not reasonably foreseeable; and (5) outages related to the reliability of certain programming environments.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 19, 2015, our customer was provided a one-year term of GoDaddy’s...
Managed WordPress hosting at no charge. On April 19, 2016 and April 19, 2017, respectively, GoDaddy was instructed per our customer's account preferences to automatically renew the service in question for a one-year term and did so in a good faith effort to honor its agreements with our customer.On June 30, 2017, our customer contacted GoDaddy’s Social Support team via Twitter to discuss HTTPS functionality with their hosting. All of GoDaddy’s hosting products offer HTTPS/SSL connectivity ability. However, our customer was attempting to utilize a third-party SSL certificate and Content Delivery Network (CDN) with GoDaddy’s hosting services. Contrary to our customer’s understanding, a number of GoDaddy hosting services support third-party SSL certificates, however Managed WordPress hosting is not one of them.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While we would be unable to refund our customer’s unused time from their Managed WordPress hosting, as a goodwill gesture we would be willing to credit a cPanel shared hosting account (which will support third-party SSL certificates) with a period equal to the unused months on Managed WordPress, if our customer purchased a new cPanel plan and migrates their files. In addition, they would need to cancel the Managed WordPress account.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On July 20, 2016, our customer opted into a 30-day trial of Website Builder. ...
Website Builder is a proprietary, do-it-yourself, template based product to construct a website. Before the end of the 30-day trial, our customers can disable the automatic renewal on the product if they do not wish to continue, or can allow the product to automatically renew at the current rate.On August 20, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.On November 4, 2016, our customer purchased a Managed [redacted] hosting plan for a one-year term via online transaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Website Builder product in question is beyond refund eligibility in accordance with GoDaddy’s refund policy, which can be viewed publicly at [redacted]As a one-time exception to GoDaddy’s refund policy, we would be willing to refund the 8 unused months left as In-Store Credit, available for future purchases with GoDaddy, provided our customer cancels the Website Builder plan. Once canceled, they may email us directly at [redacted] to request the refund to In-Store Credit.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On April 8, 2010, our customer purchased their Economy Shared Hosting...
account for two years. On March 14, 2016 our customer spoke to support who assisted with turning automatic renewal off the hosting plan. When the Economy shared hosting expired, which was April 8, 2016, our customer's agreed and purchased term of hosting ended. After our customer's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment from our customer. When this 10-day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional 10 days before the site content was deleted. In total GoDaddy provided 20 days of service without payment prior to cancellation. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. After the hosting account expired, starting on June 7, 2016 our customer contacted us several times in regard to the hosting account and a restore. Hosting restore attempts are available up to 30 days after the hosting cancellation. We allow our customer’s the ability to self-manage their accounts and it is their responsibility to maintain their account and products. As a good will gesture, one of our Supervisors refunded our customer two years of the expired hosting account as In-Store credit. We would like to additionally offer our customer a free year of our Get Found product. Information regarding Get Found can be found here: https://www.godaddy.com/help/get-found-faqs-8976 If our customer would like to receive this offer they can reach us directly at [email protected]. Thank you again for the opportunity to address the concerns presented by our customer. Regards, KJ R[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On November 5, 2014, our customer purchased a suite of GoDaddy products, including...
purchasing Get Found for a quarterly term. Get Found assists customers in getting their businesses listed on partner sites, search engines, and local search sites. Since this purchase date, Get Found has renewed regularly either per our customer’s renewal preferences, or by being manually renewed by our customer. The most recent renewal occurred automatically, per our customer’s account preferences, on August 5, 2017, for a quarterly term.On September 5, 2017, our customer contacted GoDaddy’s live chat team to request a refund for this renewal. They were correctly informed at that time that the product was beyond refund eligibility. Per GoDaddy’s Refund Policy, products renewed on monthly terms are refund-eligible if canceled within 48 hours of renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception, we have honored our customer’s refund request, refunding the most recent Get Found renewal, totaling $15.96. Future refunds will be provided in accordance with GoDaddy’s Refund Policy, found here: [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 14, 2016, our customer purchased a Managed WordPress hosting plan...
for a 3-year term. On January 12, 2017 and January 31, 2017; respectively, our customer contacted our hosting support teams for assistance with increasing their website performance speed. It was determined there were no issues with the hosting servers our customer’s website resided. Our support team suggested our customer optimize their website data. Since February 4, 2017, our customer contacted our support teams multiple times to request a refund for the hosting plan. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was properly informed the hosting service is non-refundable, per GoDaddy’s Refund Policy, publicly visible at http://x.co/refund.. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: [redacted]The customer’s issue is one of account management. On January 18, 2013, our customer reached out to our support teams to determine why their site was down. The customer was informed at this time; their hosting had expired previously on September 27, 2012. During this interaction, the customer purchased a Website Builder package to rebuild their site.Per our customer's account preferences, GoDaddy was instructed to automatically renew the Website Builder plan in question and did so in a Good Faith effort to honor its agreements with the customer. The plan had also previously renewed on January 18 2014.Account management is a customer responsibility.Prior to the most recent expiration and renewal dates, GoDaddy sent the customer a renewal notice on January 11 2015. Additionally, on May 17, 2014, the customer’s domain name had cancelled due to auto-renew bring turned off.Our customer was not overbilled. GoDaddy followed the customer’s renewal instructions and allowed them full access over the account to modify their preferences at any time.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. Our customer has already connected with our support teams regarding the most recent renewal and a refund has already been provided.EDUCATION: The following information may be of benefit to our customer:Managing Renewals for Products and Services - [redacted]Refund Policy - [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by the complainant.The complainant is not a GoDaddy customer, but rather filed this complaint on behalf of our customer. GoDaddy has not entered into any relationship or agreements with the complainant.We have corresponded via phone and...
email with the complainant and offered suggestions for moving forward. Our Change team has again emailed our customer with additional steps for the Change of Account. We will continue to work toward a resolution with both our customer and the complainant.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
The response from GoDaddy is totally unacceptable. I have attached the screenshot of the receipt I received when I paid and in no place does it state it is an upgrade! It states I had paid for 1 month of 3 GB server for $6.08 and for the company to state it stated it was for an upgrade is false. If this was an error it was the company's fault and they should be obligated to give me, the customer what I thought I had paid for!
Thank you for the opportunity to address the additional concerns presented by our customer. Our customer’s complaints were previously addressed in Revdex.com Complaint: 11544671 on July 7, 2016. At that time we offered to reactivate the time remaining on our customer’s GoDaddy products. Because...
of our customer’s delay in responding to this offer we are limited to restoring their Online Store for 9 months. That product has now been restored to our customer’s GoDaddy account. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M[redacted]Office of the CEO – GoDaddy