Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 12, 2016 our customer initiated a free one month trial of GoDaddy’s...
Premium Online Store during call to our customer care center. During the course of this call our customer requested a quote for annual pricing of this product and was advised regarding GoDaddy’s Refund Policy. On September 13, 2016 our customer again contacted our customer care center to discuss available discounts to renew their Online Store for a one year term. A renewal was not processed at that time. On October 1, 2016 our customer contacted our customer care center and renewed their Online Store for an additional year. They received a 30% discount on this transaction.On November 3, 2016 our customer contacted our customer care center to request a refund for the renewal of their online store. Resolution:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Online Store plan our customer purchased was eligible for a refund if canceled within thirty days of renewal. Our customer was correctly advised they were no longer eligible for a refund. Our Refund Policy can be viewed in the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the concerns presented by our customer.Kind regards,John M[redacted]Office of the CEO- GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:· Universal Terms of Service Agreement· Hosting Agreement· Website Builder Service Agreement The latest version of these agreements can be found at: [redacted]On May 20, 2014, the customer purchased a 1 year hosting plan via their online GoDaddy account which included free email accounts. On November 10, 2014, the customer called our customer care center to cancel the hosting plan and purchase a WebSite Builder plan which did not come with free email. Our customer lost access to the previous email account and our customer care team provided options on how to re-activate their email accounts. On November 15, 2014, the customer called our customer care center to move back to our Hosting services and re-setup their email accounts. Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.At this time, the hosting and email are functional and working properly. However if the customer no longer wishes to use the hosting account in question, they may cancel it and our office will refund the unused months from their hosting account to their payment method. Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Regards,[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 3, 2016, our customer purchased the services in question for one year via an...
online order.On May 3, 2017, per our customer’s account preferences, GoDaddy automatically renewed these services in good faith to honor agreements with our customer. GoDaddy sent a renewal notice on April 23, 2017, informing our customer the expiring items would renew in accordance with account settings unless additional action was taken. Our customer also previously enabled Two-Factor Authentication on their GoDaddy account which provides an additional layer of security. Two-Factor Authentication requires an account holder to provide a numeric code received via text message with normal validation information to access the account. On April 28, 2017, our customer requested removal of Two-Factor Authentication from their account, as they were unable to receive the codes. Our customer provided the necessary documents on May 5, 2017; GoDaddy removed Two-Factor Authentication on May 7, 2017.A chargeback was initiated on the products in question on May 9, 2017. This chargeback withdrew payments made to GoDaddy. On June 7, 2017, our customer contacted GoDaddy and requested a refund of the transaction from May 3, 2017. Their request was denied in accordance with our Refund Policy. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We are well past the window of time in which the services were eligible for a refund. As such, GoDaddy will not be issuing a refund. Account management is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 7, 2014, our customer purchased a domain for a two-year term, and three...
additional domains plus a Website Builder for a one-year term each. This transaction was completed online without GoDaddy’s assistance. The three domains in question and the Website Builder have renewed on a yearly basis per our customer’s account preferences. The domain registered for a two-year term automatically renewed per our customer’s account preferences on November 8, 2016.GoDaddy proactively sent expiration notices before the products’ expiration dates to our customer via email. GoDaddy has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it. If our customer changes their email address we simply have no way of knowing what their new one is unless they inform us by updating their account. Account management is a customer responsibility. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to GoDaddy’s refund policy, we are willing to refund any unused months on the Website Builder after cancellation. Our customer can contact our office directly to request a refund via email at [email protected]. The domains in question are non-refundable. Our customer may wish to attempt to sell them via auction, or can cancel them if they choose.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I have been GoDaddy customer since Aug 4th 2011 account number [redacted], and email address [redacted]GoDaddy responce is false, when I received the email on Nov 30th 2016 informing me that one of my domain names ([redacted]) transfer had been initiated, I contacted GoDaddy customer service immediately to inform them that I did not initiate any transfers and that I am concerned someone might be trying to compromise my entire account. I have requested no transfer of any domains and any current transfers in process to be cancelled. Customer service rep reassured me that everything is ok and no domains will be transferred. I also asked about security of my account and was also reassured that my account is perfectly safe. So I contacted GoDaddy customer service right the next day to make sure that my account is safe and no changes are being made to it. And Again I was reassured that my account is safe and no changes are being made to it. On december 2nd I made another call to GoDaddy customer service checking on my account [redacted] and I was told that it is secure, but I was also told that it would be a good idea to change my password and my pin number. I immediately agreed to this suggestion and I had changed my password and my pin number. Since I am multilingual individual I had decided to change my password to a word and numbers and symbols, but the word was in a different language, to make sure is even more secured. On December 3rd I tried to login to my account just to find out that all my security credentials were changed and my GoDaddy account [redacted] belong to another individual.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service• Domain Registration AgreementThe latest version of these agreements can be found at: [redacted]Since December 1, 2007 when our customer had registered a domain name, they have contacted our 24/7 Customer Care teams multiple times for assistance with their GoDaddy account and had been unable to substantially validate the associated account.Account management, is a customer responsibility. Furthermore, GoDaddy takes its commitment to consumer protection very seriously. Our customers choose their own Call-in PIN used for account validation and may change it at any time from within their account. At no time has GoDaddy prevented our customer from account access and management. GoDaddy also has not prevented our customer at any time from retrieving or resetting their account login information if deemed necessary. RESOLUTION:GoDaddy has upheld its agreements with our customer and honored its terms of service.Our office has successfully connected with our customer via phone to discuss their concerns. Per our customer’s account preferences, GoDaddy was instructed not to automatically renew their domain upon expiration and GoDaddy honored its agreements with the customer. As such, our customer’s domain name had expired December 1, 2014.They have indicated they wish to transfer their expired domain name registration from GoDaddy to another registrar. Our customer may transfer their domain name provided it completes transfer prior to entering into registry redemption.Our office has assisted our customer with unlocking their domain and have sent an Authorization Code via email to the administrative contact associated with the domain. EDUCATION:Our customer may find the following GoDaddy support articles useful in managing their account and services:Retrieving Your Cr or Resetting Your Password –[redacted]Finding or Changing Your Call-in PIN –[redacted]Transferring Expired Domain Names–[redacted]What happens after domain names expire? [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed the additional details that have been provided and would like to present the following.On the day the hosting service expired, in this case June 9, 2015, the customer's agreed and purchased term of hosting ended.As stated in our original response, GoDaddy provided 20 days of service without payment. Our customer did not take action to bring their account current and their hosting service was canceled on June 29, 2015.The daily backup feature referenced by the customer is in fact available for accounts where payment is late and the service has been suspended, but not canceled. In order to access the backup feature, as well as all other included features, payment must be made first to bring the account current.When a hosting account is cancelled GoDaddy may retain the data for a limited time. The content is not stored in the customer’s account but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposes. Per our terms of service (to which the customer agreed) it is the customer’s responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account.The reason we charge a recovery attempt fee is our administrators must perform data recovery work to see if the deleted content can be restored. GoDaddy takes weekly full backups and nightly incremental backups of our server environments. A GoDaddy server administrator would need to provision a new and different server, restore the weekly full backup and then the nightly backups incrementally to the time of requested restoration. Once the server has been restored to the correct point in time, our server administrator would then access the server and make copies of the customer’s website files. They would then upload these copies to our customer’s current hosting account. This process is costly in both time and manual effort.We understand our customer may not have reviewed the terms they agreed to, however, it is their responsibility to do so.Resolution:Our offer to reduce the cost of our labor still stands, however, GoDaddy will not fully absorb this cost, as this situation is the direct result of our customer’s inaction.Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest Regards,Stephen J[redacted]Office of the CEO – GoDaddy[redacted]
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Thank you for the opportunity to address our customer’s additional concerns. As previously stated, our customer agreed to the publication of the website and did not mention concerns pertaining to the website during a recent interaction with our Professional Web Services representative. If our customer has concerns pertaining to the website itself, we would recommend they reach out to our Professional Web Services team to discuss these concerns. They can be reached at 480-366-3336, Monday - Friday 7am - 6pm MST. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Terri H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Microsoft Office Terms of Use• Website Builder Service Agreement• Hosting AgreementThe latest version of these agreements can be found at: [redacted]On May 25, 2015, our customer created their account and purchased a domain name registration, email account, and Website Builder bundle via an online transaction for a one-year term. This is for a period ending May 24, 2016. Five minutes after their initial purchase, our customer placed a second online order, buying a Basic Managed WordPress plan for a one-month term. This is for a period ending June 24, 2015. Automatic renewal was enabled and active for all services.On June 24, 2015, per our customer’s account settings, GoDaddy was instructed to automatically renew our customer’s Basic Managed WordPress plan for another one-month term. Two days later, on June 26, our customer logged into their account and turned automatic renewal off for their domain name registration.On July 24 and August 24, 2015 respectively; per our customer’s account settings, GoDaddy was instructed to automatically renew their Basic Managed WordPress plan upon expiration for another one-month term and did so to honor its agreements. At no time did our customer contact our customer support team for assistance with their purchases or with disabling automatic renewal for their services. Account maintenance, including renewal settings, is a customer responsibility. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. As the customer was not using the Basic Managed WordPress account that they purchased and renewed for three months, as a gesture of good will and one-time exception to our refund policy, we have canceled the service on their behalf and refunded the service in full (a $24.96 value). If our customer wishes to try this service, when they are ready they can purchase it anew.EDUCATION:Managing Renewals for Products and Services[redacted]
HelpOur friendly and knowledgeable customer care team is standing by to help our customers and can be reached at +1 480-505-8877 or by visiting https://www.godaddy.com/help for live chat, help articles, and more.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted] Office of the CEO - GoDaddy[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 26, 2015, our customer purchased two products in separate transactions. The...
customer purchased a domain name with Business and Certified Domain registration and a Website Builder, each for a 1-year term via online transaction. On August 26, 2016 and August 27, 2016 respectively, per our customer’s account preferences, GoDaddy was instructed to automatically renew the Website Builder and the domain name and its add-on services each for another 1-year term, and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notices between May 28, 2016 and August 21, 2016 for these products to inform our customer the expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences and customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On October 25, 2016 our customer contacted our support team multiple times and was properly notified the renewal transactions in question are beyond refund eligibility. We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Our customer may find the following articles helpful:Refund Policy - http://x.co/refundTurn off auto renew – https://www.godaddy.com/help/turn-off-auto-renew-20008Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 21 2017, our customer was notified via email that CentOS 5 support was ending...
for their server. CentOS 5 is the operating system (OS) our customer elected for their server at time of purchase. The company that created the OS has ended support for it. The OS will no longer be supported with security patches and updates. GoDaddy informed affected customers of this decision. Our customer was told they could either keep their current server with software updates ending on March 31, 2017, or they could purchase a new server with the most recent version of CentOS and migrate to the new server.GoDaddy’s support team also reached out directly on March 21, 2017. During this interaction our customer was informed that as a result of CentOS ending support for the OS, GoDaddy’s support for the OS would be limited. They were also given the benefits of moving to a new server. In a follow-up interaction our customer was inadvertently provided with pricing specific to another customer. Our customer was informed the pricing was incorrect and was given the correct pricing for their server if they chose to migrate.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As a goodwill gesture, GoDaddy will honor the pricing given. However, it would be for the term our customer chooses. Once the term ends, the full price would need to be paid to continue. Our customer is under no obligation to move from their current server but if our customer would like to accept this offer, they can reach out to the hosting support agent and supervisor they have been working with to move forward.Thank you again for the opportunity to address the concerns presented.Kindest regards,Ken COffice of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 24, 2016 our customer enlisted the services of GoDaddy's SEO Services...
team for a one-month term during a call to our customer care team. SEO (Search Engine Optimization) is the work which goes into a website to assist with search engine ranking. During interactions with our SEO Services team, our customer was required to provide information including keywords and contact information. Our customer had also approved the data to be utilized. Per our customer’s account preferences, GoDaddy was instructed to automatically renew the service upon its monthly expiration and did so in a good faith effort to honor its agreements with our customer. This service renewed for a 1-month term on November 24, 2016 and December 24, 2016. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy has attempted to work with our customer to the best of our ability and satisfy their SEO needs. On December 28, 2016 our customer canceled their SEO services and was provided a full refund for the December 24, 2016 renewal transaction. The previous transactions are no longer refund-eligible.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.Following our last reply, we were able to connect with our customer on January 5, 2018; however, when attempting to issue a refund for one of the two email renewal charges, we discovered a chargeback was filed, withdrawing funds paid to GoDaddy. GoDaddy incurs costs to handle chargebacks, including staff and transactional costs. As GoDaddy was in a state of financial loss, we were not able to issue the refund as previously offered. Our customer was informed we could still issue the refund, but to do so, the chargeback would need to be reversed at our customer’s financial institution. Once the chargeback was reversed, we would place our customer on a two-year email plan at no additional cost to them and issue a refund for one of the two renewal charges. Our customer refused to reverse the chargeback and stated they would await the outcome of the chargeback investigation.On January 10, 2018, we received an email from our customer informing us their financial institution returned the funds to GoDaddy, as the chargeback in question was ruled in its favor. We informed our customer the funds had not yet reflected within their GoDaddy account, but once they did, we would proceed with issuing the refund and placing them on the two-year email plan as previously offered. The funds have still not reflected within our customer’s GoDaddy account. Once they have, we will proceed with the refund as offered. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 26, 2014...
our customer purchased an Unlimited Workspace Email plan for 1 year, online through their account. On March 15, 2015, that plan was manually renewed for 1 year by our customer online. On March 26, 2016, GoDaddy was instructed, per our customer’s account preferences, to automatically renew the service in question.Courtesy renewal notifications were sent to the email address on file prior to each renewal as well as renewal confirmation emails sent after each billing. Our customer did not contact our 24/7 Support teams with regard to the recent renewal until April 29, 2016. At that time the automatic renewal option was disabled.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The transaction in question is beyond refund eligibility. We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals. Account management is a customer responsibility. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx Per their account preferences, GoDaddy was instructed to automatically renew two Website Builder plans purchased by our customer upon their respective monthly expiration dates and did so in a good faith effort to honor its agreements. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. Website Builder is a proprietary, do-it-yourself, template based product to construct a website. Our customer appears to have incorrectly setup the plan purchased by them on September 18, 2015, utilizing a non-registered domain name. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The services our customer purchased functioned as intended. Our customer has since canceled the Website Builder plan purchased September 18, 2015. The refunds requested by our customer is not applicable. However, as a one-time exception to our Refund Policy and goodwill gesture we have refunded the fees associated with the canceled plan in the amount of $49.95. Any further refund requests will only be processed in accordance with our Refund Policy. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,KayJay R[redacted]Office of the CEO - GoDaddy
Hello Marie,My name is [redacted] and I'm writing regarding a complaint no. [redacted] (a GoDaddy dispute). I received an email from Revdex.com that the complaint was closed due to the lack of response on my part. GoDaddy gave me time until tomorrow to cancel the service I was disputing. I have canceled it today. I was asked to contact GoDaddy via Revdex.com once the service was cancelled. Then they will issue me a refund. Could you please reopen the case so I can contact them and have the dispute resolved?Thank you,[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Marketing Applications AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 6, 2015 during a call with our Customer Care Center the complainant purchased GoDaddy’s Get Found service at a cost of $89.91 for a one year term. On March 28, 2015 an additional month was added to the complainant’s Get Found plan at no cost.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The GoDaddy products the complainant purchased are working as expected, furthermore their website is listed in major search engines such as [redacted], [redacted] and [redacted]. They can see this online by simply visiting [redacted], [redacted] or [redacted] and searching for “[redacted]” removing the quotation marks and replacing exampledomain.com with their actual domain. [redacted], [redacted] and [redacted] have all indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.Should the complainant desire to cancel their Get Found service we will be happy to provide a refund for the time remaining on the service as an In-store credit in accordance with our policies. EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Getting Started with Get Foundhttps://support.godaddy.com/help/article/8974/getting-started-with-get-foun...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-productsRefund Policy https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.As previously stated, the .CO domain name registrations which the complainant had purchased were processed via online transactions, without the assistance of a support agent. The complainant is correct; .CO is the internet country code top-level domain (ccTLD) assigned to the country of Colombia. A number of businesses choose to also utilize this domain extension to promote their company, as the extension is understood around the world as an abbreviation for “company,” “corporation”, or even “commerce”. The .CO domain names are also used to provide new and existing customers an opportunity to acquire generic, keyword specific domain names. One advantage of owning a keyword specific .CO domain name is having the ability to rank for better keywords, acquire new customers, and protecting a brand. Furthermore; with respect to SEO (Search Engine Optimization), [redacted] ranks .CO websites the same as they would rank a .COM domain name. The complainant may find the information on the following webpage helpful: https://www.godaddy.com/tlds/co-domain.aspx.CO domain name registrations are non-refundable. Any refunds which the complainant is requesting would be provided in accordance with our Refund Policy. If the complainant chooses not to renew any of their GoDaddy services upon expiration; including any .CO domain name registrations they had purchased, they may manage their account renewal preferences at any time from within their GoDaddy account using the instructions previously provided. Account management is a customer responsibility. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns.Our customer is in violation of GoDaddy’s hosting agreements for utilizing their shared hosting account as a storage medium, which none of GoDaddy’s hosting solutions are intended to be. If our customer wishes to store files, they should review and purchase other options, such as Microsoft’s OneDrive. Again, shared web hosting is designed and optimized to serve website pages quickly and efficiently, not to be used as online storage.GoDaddy must always be concerned with the implementation of customer websites, as problematic customers who over utilize resources for their shared hosting content create issues for all other customers sharing the server with that bad actor, problems including site slowness or even site crashes.We reiterate our customer has access to their hosted content via FTP and via the Plesk Control Panel to access and remove unnecessary files. Our customer will need to remove files, and respond to our hosting teams with specific details of steps taken to prevent further recurrence in order to be considered for reinstatement. Alternatively, our customer can cancel their hosting to receive a refund to their original payment method or as In-Store Credit to use toward purchase of a compatible hosting plan, such as a dedicated server. Our Customer Care teams can assist with a refund or server purchase.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 12, 2016 our customer initiated a free one month trial of GoDaddy’s...
Premium Online Store during call to our customer care center. During the course of this call our customer requested a quote for annual pricing of this product and was advised regarding GoDaddy’s Refund Policy. On September 13, 2016 our customer again contacted our customer care center to discuss available discounts to renew their Online Store for a one year term. A renewal was not processed at that time. On October 1, 2016 our customer contacted our customer care center and renewed their Online Store for an additional year. They received a 30% discount on this transaction.On November 3, 2016 our customer contacted our customer care center to request a refund for the renewal of their online store. Resolution:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Online Store plan our customer purchased was eligible for a refund if canceled within thirty days of renewal. Our customer was correctly advised they were no longer eligible for a refund. Our Refund Policy can be viewed in the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the concerns presented by our customer.Kind regards,John M[redacted]Office of the CEO- GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:· Universal Terms of Service Agreement· Hosting Agreement· Website Builder Service Agreement The latest version of these agreements can be found at: [redacted]On May 20, 2014, the customer purchased a 1 year hosting plan via their online GoDaddy account which included free email accounts. On November 10, 2014, the customer called our customer care center to cancel the hosting plan and purchase a WebSite Builder plan which did not come with free email. Our customer lost access to the previous email account and our customer care team provided options on how to re-activate their email accounts. On November 15, 2014, the customer called our customer care center to move back to our Hosting services and re-setup their email accounts. Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.At this time, the hosting and email are functional and working properly. However if the customer no longer wishes to use the hosting account in question, they may cancel it and our office will refund the unused months from their hosting account to their payment method. Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Regards,[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 3, 2016, our customer purchased the services in question for one year via an...
online order.On May 3, 2017, per our customer’s account preferences, GoDaddy automatically renewed these services in good faith to honor agreements with our customer. GoDaddy sent a renewal notice on April 23, 2017, informing our customer the expiring items would renew in accordance with account settings unless additional action was taken. Our customer also previously enabled Two-Factor Authentication on their GoDaddy account which provides an additional layer of security. Two-Factor Authentication requires an account holder to provide a numeric code received via text message with normal validation information to access the account. On April 28, 2017, our customer requested removal of Two-Factor Authentication from their account, as they were unable to receive the codes. Our customer provided the necessary documents on May 5, 2017; GoDaddy removed Two-Factor Authentication on May 7, 2017.A chargeback was initiated on the products in question on May 9, 2017. This chargeback withdrew payments made to GoDaddy. On June 7, 2017, our customer contacted GoDaddy and requested a refund of the transaction from May 3, 2017. Their request was denied in accordance with our Refund Policy. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We are well past the window of time in which the services were eligible for a refund. As such, GoDaddy will not be issuing a refund. Account management is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 7, 2014, our customer purchased a domain for a two-year term, and three...
additional domains plus a Website Builder for a one-year term each. This transaction was completed online without GoDaddy’s assistance. The three domains in question and the Website Builder have renewed on a yearly basis per our customer’s account preferences. The domain registered for a two-year term automatically renewed per our customer’s account preferences on November 8, 2016.GoDaddy proactively sent expiration notices before the products’ expiration dates to our customer via email. GoDaddy has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it. If our customer changes their email address we simply have no way of knowing what their new one is unless they inform us by updating their account. Account management is a customer responsibility. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to GoDaddy’s refund policy, we are willing to refund any unused months on the Website Builder after cancellation. Our customer can contact our office directly to request a refund via email at [email protected]. The domains in question are non-refundable. Our customer may wish to attempt to sell them via auction, or can cancel them if they choose.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I have been GoDaddy customer since Aug 4th 2011 account number [redacted], and email address [redacted]GoDaddy responce is false, when I received the email on Nov 30th 2016 informing me that one of my domain names ([redacted]) transfer had been initiated, I contacted GoDaddy customer service immediately to inform them that I did not initiate any transfers and that I am concerned someone might be trying to compromise my entire account. I have requested no transfer of any domains and any current transfers in process to be cancelled. Customer service rep reassured me that everything is ok and no domains will be transferred. I also asked about security of my account and was also reassured that my account is perfectly safe. So I contacted GoDaddy customer service right the next day to make sure that my account is safe and no changes are being made to it. And Again I was reassured that my account is safe and no changes are being made to it. On december 2nd I made another call to GoDaddy customer service checking on my account [redacted] and I was told that it is secure, but I was also told that it would be a good idea to change my password and my pin number. I immediately agreed to this suggestion and I had changed my password and my pin number. Since I am multilingual individual I had decided to change my password to a word and numbers and symbols, but the word was in a different language, to make sure is even more secured. On December 3rd I tried to login to my account just to find out that all my security credentials were changed and my GoDaddy account [redacted] belong to another individual.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
r or Resetting Your Password –[redacted]Finding or Changing Your Call-in PIN –[redacted]Transferring Expired Domain Names–[redacted]What happens after domain names expire? [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### Fax
GoDaddy:• Universal Terms of Service• Domain Registration AgreementThe latest version of these agreements can be found at: [redacted]Since December 1, 2007 when our customer had registered a domain name, they have contacted our 24/7 Customer Care teams multiple times for assistance with their GoDaddy account and had been unable to substantially validate the associated account.Account management, is a customer responsibility. Furthermore, GoDaddy takes its commitment to consumer protection very seriously. Our customers choose their own Call-in PIN used for account validation and may change it at any time from within their account. At no time has GoDaddy prevented our customer from account access and management. GoDaddy also has not prevented our customer at any time from retrieving or resetting their account login information if deemed necessary. RESOLUTION:GoDaddy has upheld its agreements with our customer and honored its terms of service.Our office has successfully connected with our customer via phone to discuss their concerns. Per our customer’s account preferences, GoDaddy was instructed not to automatically renew their domain upon expiration and GoDaddy honored its agreements with the customer. As such, our customer’s domain name had expired December 1, 2014.They have indicated they wish to transfer their expired domain name registration from GoDaddy to another registrar. Our customer may transfer their domain name provided it completes transfer prior to entering into registry redemption.Our office has assisted our customer with unlocking their domain and have sent an Authorization Code via email to the administrative contact associated with the domain. EDUCATION:Our customer may find the following GoDaddy support articles useful in managing their account and services:Retrieving Your C
Dear Dispute Resolution Consultant,Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed the additional details that have been provided and would like to present the following.On the day the hosting service expired, in this case June 9, 2015, the customer's agreed and purchased term of hosting ended.As stated in our original response, GoDaddy provided 20 days of service without payment. Our customer did not take action to bring their account current and their hosting service was canceled on June 29, 2015.The daily backup feature referenced by the customer is in fact available for accounts where payment is late and the service has been suspended, but not canceled. In order to access the backup feature, as well as all other included features, payment must be made first to bring the account current.When a hosting account is cancelled GoDaddy may retain the data for a limited time. The content is not stored in the customer’s account but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposes. Per our terms of service (to which the customer agreed) it is the customer’s responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account.The reason we charge a recovery attempt fee is our administrators must perform data recovery work to see if the deleted content can be restored. GoDaddy takes weekly full backups and nightly incremental backups of our server environments. A GoDaddy server administrator would need to provision a new and different server, restore the weekly full backup and then the nightly backups incrementally to the time of requested restoration. Once the server has been restored to the correct point in time, our server administrator would then access the server and make copies of the customer’s website files. They would then upload these copies to our customer’s current hosting account. This process is costly in both time and manual effort.We understand our customer may not have reviewed the terms they agreed to, however, it is their responsibility to do so.Resolution:Our offer to reduce the cost of our labor still stands, however, GoDaddy will not fully absorb this cost, as this situation is the direct result of our customer’s inaction.Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest Regards,Stephen J[redacted]Office of the CEO – GoDaddy[redacted]
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Thank you for the opportunity to address our customer’s additional concerns. As previously stated, our customer agreed to the publication of the website and did not mention concerns pertaining to the website during a recent interaction with our Professional Web Services representative. If our customer has concerns pertaining to the website itself, we would recommend they reach out to our Professional Web Services team to discuss these concerns. They can be reached at 480-366-3336, Monday - Friday 7am - 6pm MST. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Terri H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Microsoft Office Terms of Use• Website Builder Service Agreement• Hosting AgreementThe latest version of these agreements can be found at: [redacted]On May 25, 2015, our customer created their account and purchased a domain name registration, email account, and Website Builder bundle via an online transaction for a one-year term. This is for a period ending May 24, 2016. Five minutes after their initial purchase, our customer placed a second online order, buying a Basic Managed WordPress plan for a one-month term. This is for a period ending June 24, 2015. Automatic renewal was enabled and active for all services.On June 24, 2015, per our customer’s account settings, GoDaddy was instructed to automatically renew our customer’s Basic Managed WordPress plan for another one-month term. Two days later, on June 26, our customer logged into their account and turned automatic renewal off for their domain name registration.On July 24 and August 24, 2015 respectively; per our customer’s account settings, GoDaddy was instructed to automatically renew their Basic Managed WordPress plan upon expiration for another one-month term and did so to honor its agreements. At no time did our customer contact our customer support team for assistance with their purchases or with disabling automatic renewal for their services. Account maintenance, including renewal settings, is a customer responsibility. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. As the customer was not using the Basic Managed WordPress account that they purchased and renewed for three months, as a gesture of good will and one-time exception to our refund policy, we have canceled the service on their behalf and refunded the service in full (a $24.96 value). If our customer wishes to try this service, when they are ready they can purchase it anew.EDUCATION:Managing Renewals for Products and Services[redacted]
HelpOur friendly and knowledgeable customer care team is standing by to help our customers and can be reached at +1 480-505-8877 or by visiting https://www.godaddy.com/help for live chat, help articles, and more.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted] Office of the CEO - GoDaddy[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 26, 2015, our customer purchased two products in separate transactions. The...
customer purchased a domain name with Business and Certified Domain registration and a Website Builder, each for a 1-year term via online transaction. On August 26, 2016 and August 27, 2016 respectively, per our customer’s account preferences, GoDaddy was instructed to automatically renew the Website Builder and the domain name and its add-on services each for another 1-year term, and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notices between May 28, 2016 and August 21, 2016 for these products to inform our customer the expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences and customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On October 25, 2016 our customer contacted our support team multiple times and was properly notified the renewal transactions in question are beyond refund eligibility. We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Our customer may find the following articles helpful:Refund Policy - http://x.co/refundTurn off auto renew – https://www.godaddy.com/help/turn-off-auto-renew-20008Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 21 2017, our customer was notified via email that CentOS 5 support was ending...
for their server. CentOS 5 is the operating system (OS) our customer elected for their server at time of purchase. The company that created the OS has ended support for it. The OS will no longer be supported with security patches and updates. GoDaddy informed affected customers of this decision. Our customer was told they could either keep their current server with software updates ending on March 31, 2017, or they could purchase a new server with the most recent version of CentOS and migrate to the new server.GoDaddy’s support team also reached out directly on March 21, 2017. During this interaction our customer was informed that as a result of CentOS ending support for the OS, GoDaddy’s support for the OS would be limited. They were also given the benefits of moving to a new server. In a follow-up interaction our customer was inadvertently provided with pricing specific to another customer. Our customer was informed the pricing was incorrect and was given the correct pricing for their server if they chose to migrate.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As a goodwill gesture, GoDaddy will honor the pricing given. However, it would be for the term our customer chooses. Once the term ends, the full price would need to be paid to continue. Our customer is under no obligation to move from their current server but if our customer would like to accept this offer, they can reach out to the hosting support agent and supervisor they have been working with to move forward.Thank you again for the opportunity to address the concerns presented.Kindest regards,Ken COffice of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 24, 2016 our customer enlisted the services of GoDaddy's SEO Services...
team for a one-month term during a call to our customer care team. SEO (Search Engine Optimization) is the work which goes into a website to assist with search engine ranking. During interactions with our SEO Services team, our customer was required to provide information including keywords and contact information. Our customer had also approved the data to be utilized. Per our customer’s account preferences, GoDaddy was instructed to automatically renew the service upon its monthly expiration and did so in a good faith effort to honor its agreements with our customer. This service renewed for a 1-month term on November 24, 2016 and December 24, 2016. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy has attempted to work with our customer to the best of our ability and satisfy their SEO needs. On December 28, 2016 our customer canceled their SEO services and was provided a full refund for the December 24, 2016 renewal transaction. The previous transactions are no longer refund-eligible.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.Following our last reply, we were able to connect with our customer on January 5, 2018; however, when attempting to issue a refund for one of the two email renewal charges, we discovered a chargeback was filed, withdrawing funds paid to GoDaddy. GoDaddy incurs costs to handle chargebacks, including staff and transactional costs. As GoDaddy was in a state of financial loss, we were not able to issue the refund as previously offered. Our customer was informed we could still issue the refund, but to do so, the chargeback would need to be reversed at our customer’s financial institution. Once the chargeback was reversed, we would place our customer on a two-year email plan at no additional cost to them and issue a refund for one of the two renewal charges. Our customer refused to reverse the chargeback and stated they would await the outcome of the chargeback investigation.On January 10, 2018, we received an email from our customer informing us their financial institution returned the funds to GoDaddy, as the chargeback in question was ruled in its favor. We informed our customer the funds had not yet reflected within their GoDaddy account, but once they did, we would proceed with issuing the refund and placing them on the two-year email plan as previously offered. The funds have still not reflected within our customer’s GoDaddy account. Once they have, we will proceed with the refund as offered. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 26, 2014...
our customer purchased an Unlimited Workspace Email plan for 1 year, online through their account. On March 15, 2015, that plan was manually renewed for 1 year by our customer online. On March 26, 2016, GoDaddy was instructed, per our customer’s account preferences, to automatically renew the service in question.Courtesy renewal notifications were sent to the email address on file prior to each renewal as well as renewal confirmation emails sent after each billing. Our customer did not contact our 24/7 Support teams with regard to the recent renewal until April 29, 2016. At that time the automatic renewal option was disabled.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The transaction in question is beyond refund eligibility. We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals. Account management is a customer responsibility. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx Per their account preferences, GoDaddy was instructed to automatically renew two Website Builder plans purchased by our customer upon their respective monthly expiration dates and did so in a good faith effort to honor its agreements. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. Website Builder is a proprietary, do-it-yourself, template based product to construct a website. Our customer appears to have incorrectly setup the plan purchased by them on September 18, 2015, utilizing a non-registered domain name. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The services our customer purchased functioned as intended. Our customer has since canceled the Website Builder plan purchased September 18, 2015. The refunds requested by our customer is not applicable. However, as a one-time exception to our Refund Policy and goodwill gesture we have refunded the fees associated with the canceled plan in the amount of $49.95. Any further refund requests will only be processed in accordance with our Refund Policy. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,KayJay R[redacted]Office of the CEO - GoDaddy
Hello Marie,My name is [redacted] and I'm writing regarding a complaint no. [redacted] (a GoDaddy dispute). I received an email from Revdex.com that the complaint was closed due to the lack of response on my part. GoDaddy gave me time until tomorrow to cancel the service I was disputing. I have canceled it today. I was asked to contact GoDaddy via Revdex.com once the service was cancelled. Then they will issue me a refund. Could you please reopen the case so I can contact them and have the dispute resolved?Thank you,[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Marketing Applications AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 6, 2015 during a call with our Customer Care Center the complainant purchased GoDaddy’s Get Found service at a cost of $89.91 for a one year term. On March 28, 2015 an additional month was added to the complainant’s Get Found plan at no cost.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The GoDaddy products the complainant purchased are working as expected, furthermore their website is listed in major search engines such as [redacted], [redacted] and [redacted]. They can see this online by simply visiting [redacted], [redacted] or [redacted] and searching for “[redacted]” removing the quotation marks and replacing exampledomain.com with their actual domain. [redacted], [redacted] and [redacted] have all indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.Should the complainant desire to cancel their Get Found service we will be happy to provide a refund for the time remaining on the service as an In-store credit in accordance with our policies. EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Getting Started with Get Foundhttps://support.godaddy.com/help/article/8974/getting-started-with-get-foun...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-productsRefund Policy https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
I want to be fully refunded all of the months I paid for as I specifically requested the service be cancelled the day after I ordered it.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.As previously stated, the .CO domain name registrations which the complainant had purchased were processed via online transactions, without the assistance of a support agent. The complainant is correct; .CO is the internet country code top-level domain (ccTLD) assigned to the country of Colombia. A number of businesses choose to also utilize this domain extension to promote their company, as the extension is understood around the world as an abbreviation for “company,” “corporation”, or even “commerce”. The .CO domain names are also used to provide new and existing customers an opportunity to acquire generic, keyword specific domain names. One advantage of owning a keyword specific .CO domain name is having the ability to rank for better keywords, acquire new customers, and protecting a brand. Furthermore; with respect to SEO (Search Engine Optimization), [redacted] ranks .CO websites the same as they would rank a .COM domain name. The complainant may find the information on the following webpage helpful: https://www.godaddy.com/tlds/co-domain.aspx.CO domain name registrations are non-refundable. Any refunds which the complainant is requesting would be provided in accordance with our Refund Policy. If the complainant chooses not to renew any of their GoDaddy services upon expiration; including any .CO domain name registrations they had purchased, they may manage their account renewal preferences at any time from within their GoDaddy account using the instructions previously provided. Account management is a customer responsibility. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns.Our customer is in violation of GoDaddy’s hosting agreements for utilizing their shared hosting account as a storage medium, which none of GoDaddy’s hosting solutions are intended to be. If our customer wishes to store files, they should review and purchase other options, such as Microsoft’s OneDrive. Again, shared web hosting is designed and optimized to serve website pages quickly and efficiently, not to be used as online storage.GoDaddy must always be concerned with the implementation of customer websites, as problematic customers who over utilize resources for their shared hosting content create issues for all other customers sharing the server with that bad actor, problems including site slowness or even site crashes.We reiterate our customer has access to their hosted content via FTP and via the Plesk Control Panel to access and remove unnecessary files. Our customer will need to remove files, and respond to our hosting teams with specific details of steps taken to prevent further recurrence in order to be considered for reinstatement. Alternatively, our customer can cancel their hosting to receive a refund to their original payment method or as In-Store Credit to use toward purchase of a compatible hosting plan, such as a dedicated server. Our Customer Care teams can assist with a refund or server purchase.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy