I understand GoDaddy, has all sorts of legal protections in their agreement, that you are forced to acknowledge, if you want their service. But, to get away with doing the right thing is just wrong. I requested cancellation less than 24 hrs before the deadline and had complained about my service, several times prior.Why didn't the Revdex.com follow up and get a response to the complaint? Their response was to something I had acknowledged and NOT to my Revdex.com complaint.Sincerely,[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 27, 2016, our customer purchase a domain name and our Search Engine...
Visibility plan for a one-year term via an online transaction. On January 27, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the Search Engine Visibility and did so in a good faith effort to honor its agreements with its customer. Our customer called on January 28, 2016 indicating they had been charged. Our support team informed our customer what the charge was and cancelled and refunded the product in question at our customer’s request.Later on January 28, 2017, our customer’s domain name was automatically renewed and was done so in a good faith effort to honor our agreements with the customer. No attempt to contact our support teams was made to address this renewal until April 23, 2017. Our customer was correctly informed the domain was outside the refund policy.RESOLUTION:GoDaddy upheld its agreements with its customer in good faith and honored its terms of service. Our customer was notified via email that their products would renew. GoDaddy relies on its customers to maintain their accounts and desired products.Our customer may wish to review our refund policy at: http://x.co/refundpolicyThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, I think it is necessary for the business to perform clearer confirmation and makes the new renewal prices & dates clear and sound in their email's bodies. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 10, 2016 our customer’s hosting plan expired. Per their account preferences, GoDaddy attempted to renew the service utilizing the associated payment method and our customer’s financial institution declined payment. GoDaddy sent notices indicating the hosting may be canceled unless action was taken.After expiration, GoDaddy provided 20 days of hosting service without payment prior to cancellation due to non-payment on January 30, 2016. Our customer contacted our support team after cancellation to request reinstatement.GoDaddy charges $150 fee per website to restore data on occasions where a customer has not backed up their own content. Hosting restores are not a service GoDaddy regularly offers and are not guaranteed. Restore fees are not punitive; rather, it helps offset expense incurred performing data recovery work. Customers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has since purchased a new hosting plan for a one-month term and may restore their website using their backups. If our customer had not maintained their own content backups; as a one-time goodwill exception, GoDaddy will reduce the content recovery fee to $75. If our customer wishes to accept this offer, they may contact our office directly. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response. GoDaddy's Website Builder is a proprietary, do-it-yourself, template based product to construct a website. GoDaddy will not make changes to a customer’s website without their approval. Furthermore, Website Builder does not allow multiple individuals to be within the editor at the same time. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.This ownership of the account in question remains a dispute between two parties unrelated to GoDaddy and as such we cannot become involved. This includes all products and credits within the account in question.Should the complaint require documentation regarding this account, we refer them to our Subpoena Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=CIVIL_SUBPOENAThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer reached out to our 24/7 Customer Care Center on February 21, 2017...
to discuss their concerns pertaining to personal information being listed on the internet. They acknowledged their domain names were publicly listed, but felt GoDaddy had sold their information. Our customer was correctly informed this was not the case. Most Registrars provide privacy services as an add-on service for their domain name customers. Privacy services allow a Registrar to overlay their customer’s contact information with their own, thus shielding a customer’s information from the internet. Most providers, including GoDaddy, charge a fee for this service. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As an ICANN (Internet Corporation for Assigned Names and Numbers) accredited domain name Registrar, GoDaddy is required to publicly list all Registrant (domain owner) contact information in the pubic WhoIs database. This requirement is levied to all ICANN accredited Registrars.Our customer may find information listed on ICANN’s website helpful. For their convenience, we have included the direct link to the policy in question. They will want to visit the section titled "Whois Data"Registrant Rights and Responsibilities Under the 2009 Registrar Accreditation Agreementhttps://www.icann.org/resources/pages/responsibilities-2014-03-14-enTha...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. As previously stated; our Protected Registration service, which the complainant had added to their domain registration, protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or have automatic renewal disabled until the Protected Registration is canceled. The complainant has been advised of what information is required to cancel the Protected Registration Service. As the complainant has stated they do not wish to provide a copy of their government-issued photo ID, GoDaddy will accept a notarized affidavit in lieu of their government-issued photo ID. This affidavit, which was sent to the complainant by our Domain Services team on May 20, 2015, will need to state the complainant’s name and that they are requesting that the protected registration service be cancelled on the domain name in question. It is the complainant’s responsibility to submit the requested documentation. Once this documentation has been received and verified by our Domain Services team, the service may then be canceled.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 11, 2014, the complainant purchased a domain name registration for a one year term via online transaction. This is for the period ending November 11, 2015. During this transaction, the complainant opted to add GoDaddy’s Protected Registration service to the domain in question. Our Protected Registration service is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On November 13, 2015, GoDaddy was instructed to automatically renew the domain and protected registration service in question per the complainant’s account preferences and did so in a good faith effort to honor its agreements with the complainant.GoDaddy sent renewal notices prior to the expiration date on:• August 14, 2015• September 13, 2015• October 13, 2015• October 28, 2015These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.The complainant subsequently called GoDaddy’s customer care center on November 13, 2015 and November 14, 2015 respectively inquiring about the domain renewal in question, and were provided proper information regarding the Protected Registration service.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Protected Registration service has functioned as advertised, keeping the domain from being canceled without proof of identification. If the complainant does not wish to provide a copy of their government-issued photo ID, GoDaddy will accept a notarized affidavit in lieu of their government-issued photo ID. This affidavit will need to state the complainant’s name and that they are requesting that the protected registration service be cancelled on the domain name in question.The complainant has been advised of the information needed to cancel the Protected Registration service, and it is their responsibility to submit the requested documentation.As the complainant has indicated they do not wish to receive calls from GoDaddy, we have honored their request and placed their account on GoDaddy’s Do Not Call list. We have also unsubscribed their email address from company promotional mailing lists as of today's date. Please note that they may continue to receive promotional marketing emails from us for up to two weeks, based on mailings that were placed into queue prior to our receipt of their request. For domain name renewals, we are required by ICANN policy to send notifications, and there is not a way to opt-out of these messages. These notices are not for marketing or promotional purposes, but instead are direct account specific notifications.EDUCATION:The complainant may find the following information helpful:Managing Your Account Information:https://www.godaddy.com/help/managing-your-account-information-729Ca...⇄ Protected Registration:https://www.godaddy.com/help/canceling-protected-registration-1292R...⇄ Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.
Our customer acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
· Universal Terms of Service Agreement
· Domain Name Registration Agreement
· Hosting Agreement
The latest version of these agreements can be found at: [redacted]
As with all service providers, GoDaddy experienced unexpected a brief technical issue which our technical support staff worked quickly and vigorously to bring resolution and minimize any impact to our customer.
RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
Our office has connected with our customer via phone to discuss all of their concerns. We appreciate their candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
[redacted]
[redacted]
###-###-#### Phone
###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.It appears our customer’s concerns are in relation to placing a bid on a domain name...
listed through GoDaddy's Auction platform.On December 11, 2017, our customer contacted our Customer Care Center questioning the status of a bid they placed on a domain name listed through GoDaddy's Auction Service. Our Customer Care representative informed our customer they did not have an Auctions Membership in the account they were currently accessing and therefore would not be able to bid at auction. Our customer requested to speak with a supervisor and their request was met. The supervisor attempted to assist the customer in locating an account with an active Auctions Membership, but ultimately our customer ended the call as they did not feel they were receiving adequate support. Our customer contacted our Customer Care Center again on December 13, and after refusing to provide our representative with any identifiable information, was placed on hold to speak with a supervisor as requested. Upon taking the call, our customer placed our supervisor on hold and the call was disconnected shortly thereafter. Our customer has not attempted to contact our support center since that interaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Revdex.com: They did a good job. Thanks GoDaddy.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 28 2013, the complainant purchased GoDaddy’s Website Builder for a two-year term, via an online transaction. This was for the period ending February 28, 2015.On February 28 2015, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Website Builder upon expiration and attempted to do so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on February 17, 2015This notice informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is ultimately a customer responsibility.Per GoDaddy’s refund policy, any unused months of the complainant’s Website Builder product can be refunded to In-Store Credit, available for future purchases with GoDaddy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception to GoDaddy’s refund policy, if the complainant cancels their Website Builder and follows up with us at [email protected] we will refund the remaining amount of time of the Website Builder renewal to the complainant’s original payment method, a total of $239.85 USD. Future refunds will be provided in accordance with GoDaddy’s refund policy.EDUCATION:The complainant may find the following information helpful for future reference. Refund Policy: https://www.godaddy.com/help/refund-policy-8849Managing Renewals for Products and Services: https://www.godaddy.com/help/managing-renewals-for-products-and-services-725Than...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Ken C[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 15, 2012, our customer purchased an Economy Hosting plan for one year with...
assistance from GoDaddy’s customer care. Between August 2013, and October 2015, the hosting plan has been renewed regularly. On October 15, 2016; per our customer's account preferences, GoDaddy automatically renewed the hosting plan in good faith to honor its agreements with our customer.GoDaddy sent a renewal notice prior to expiration on October 5, 2016, informing our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken.GoDaddy provides customers with full control over renewal preferences and they may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.A chargeback was initiated by our customer’s financial institution against the transaction in question on October 27, 2016. On November 12, 2016, the dispute was closed in GoDaddy’s favor.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted our Customer Care Team on November 22, 2016 to request a refund. Our customer was correctly advised the hosting was no longer refund-eligible per GoDaddy’s refund policy.Moving forward, we encourage our customer to contact GoDaddy’s billing team for questions prior to initiating actions with their financial institution, as our customer’s transaction would have be refund-eligible at the time the chargeback was initiated.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Ninety-days prior to the domain expiration and subsequent renewal, GoDaddy began proactively sending notices to our customer to inform them the service would be renewed in accordance with their account preferences unless action was taken. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. Furthermore, an email containing transaction details was sent to our customer upon the successful renewal of their service. The service renewal took place June 4, 2016. Our customer did not contact our 24/7 Customer Care teams until June 20, 2016. As our customer did not cancel the domain within 5-days of the transaction date, the service is beyond refund eligibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy takes our customer's privacy very seriously and only keeps information as necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements. This practice is outlined in our Privacy Policy located at https://www.godaddy.com/Agreements/Privacy.aspx.Should a customer require assistance with any GoDaddy product or service, including cancellation, our 24/7 Customer Care team is available. Furthermore, GoDaddy provides support articles to assist with the management and/or cancellation of all our products and services. Contrary to our customer's understanding, we have no record of our customer contacting our organization via phone since June 1, 2016, prior to our office’s attempt to connect with them.Our customer may find the following GoDaddy support articles helpful:What is Protected Registration? -https://www.godaddy.com/help/what-is-protected-registration-1286Cancel Protected Registration -https://www.godaddy.com/help/cancel-protected-registration-1292Again, the service in question was canceled and subsequently refunded to the original payment method on June 2, 2016. GoDaddy upheld its agreements with our customer and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
I been out of office with death in family but no is not resolved.I have tried four times to move hosting to another provider and Godaddy are intentional stopping this to happen.To move to another provider we need to issue codes to email address but that address is old. Every time we update we have to wait 5 days and is never changed. Thanks,[redacted]Sales Manager
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On March 1, 2017, our customer purchased an economy cPanel shared hosting plan for a...
one-year term via online transaction. On August 16, 2017, our customer contacted GoDaddy’s Customer Care to upgrade their hosting to a deluxe cPanel plan to host additional sites. During this interaction, our customer consented to the upgrade of the hosting for the remainder of the one-year term, and purchased an additional one-year term. Our customer stated they would be able to move the additional sites on their own, or would use an automated system offered through GoDaddy. Between August 2017 and February 2018, our customer has called with various questions related to their cPanel hosting, and our Customer Care has attempted to assist them to the best of their ability and within the agreed terms of our Statement of Support. On February 7, 2018, our customer contacted our Customer Care to request a refund for the hosting, and was properly advised it was not refund-eligible. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Products such as hosting, when purchased on an annual basis, are refund-eligible if canceled within 30 days of purchase or renewal. Our customer’s hosting is not refund-eligible per our Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdot Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mike L[redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant
Thank you for bringing the customer's additional comments to our attention.
As stated in our original response on November 7, 2014, GoDaddy is not the recipient of these funds. While we are sorry to hear that our customer is experiencing difficulty in having their concerns addressed, GoDaddy is not the billing party. As such, we are not in a position to resolve this issue for them.
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
We encourage them to reach out to the Merchant Provider again for further assistance in this matter.
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards
[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns. As mentioned in our original response, products purchased on a monthly term are only refundable within forty-eight hours of the purchase date. GoDaddy’s Refund Policy does allow for refunds up to thirty days from the transaction date on annual service plans. Our customer chose a monthly term. The Enterprise Business Hosting our customer purchased typically includes more resources than needed to host a site that was designed with the software used by our customer. However, depending on how this software is used, hosting resource requirements can increase significantly and go beyond what is available with the plan they purchased. While we will not be issuing a refund to their original payment method, our desire is to resolve this amicably. As a onetime exception to our Refund Policy, GoDaddy will provide our customer with an In-Store credit, which may be used on future transactions. In order to issue the credit, we will need our customer to cancel the hosting service, as it is still active within their account. Once they have canceled the service, they can reach our office directly at [email protected] to have the In-Store credit added to their account. The article below contains information our customer may find useful. Delete products in my GoDaddy accounthttps://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468?T...⇄ you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
I understand GoDaddy, has all sorts of legal protections in their agreement, that you are forced to acknowledge, if you want their service. But, to get away with doing the right thing is just wrong. I requested cancellation less than 24 hrs before the deadline and had complained about my service, several times prior.Why didn't the Revdex.com follow up and get a response to the complaint? Their response was to something I had acknowledged and NOT to my Revdex.com complaint.Sincerely,[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 27, 2016, our customer purchase a domain name and our Search Engine...
Visibility plan for a one-year term via an online transaction. On January 27, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the Search Engine Visibility and did so in a good faith effort to honor its agreements with its customer. Our customer called on January 28, 2016 indicating they had been charged. Our support team informed our customer what the charge was and cancelled and refunded the product in question at our customer’s request.Later on January 28, 2017, our customer’s domain name was automatically renewed and was done so in a good faith effort to honor our agreements with the customer. No attempt to contact our support teams was made to address this renewal until April 23, 2017. Our customer was correctly informed the domain was outside the refund policy.RESOLUTION:GoDaddy upheld its agreements with its customer in good faith and honored its terms of service. Our customer was notified via email that their products would renew. GoDaddy relies on its customers to maintain their accounts and desired products.Our customer may wish to review our refund policy at: http://x.co/refundpolicyThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, I think it is necessary for the business to perform clearer confirmation and makes the new renewal prices & dates clear and sound in their email's bodies. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 10, 2016 our customer’s hosting plan expired. Per their account preferences, GoDaddy attempted to renew the service utilizing the associated payment method and our customer’s financial institution declined payment. GoDaddy sent notices indicating the hosting may be canceled unless action was taken.After expiration, GoDaddy provided 20 days of hosting service without payment prior to cancellation due to non-payment on January 30, 2016. Our customer contacted our support team after cancellation to request reinstatement.GoDaddy charges $150 fee per website to restore data on occasions where a customer has not backed up their own content. Hosting restores are not a service GoDaddy regularly offers and are not guaranteed. Restore fees are not punitive; rather, it helps offset expense incurred performing data recovery work. Customers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has since purchased a new hosting plan for a one-month term and may restore their website using their backups. If our customer had not maintained their own content backups; as a one-time goodwill exception, GoDaddy will reduce the content recovery fee to $75. If our customer wishes to accept this offer, they may contact our office directly. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response. GoDaddy's Website Builder is a proprietary, do-it-yourself, template based product to construct a website. GoDaddy will not make changes to a customer’s website without their approval. Furthermore, Website Builder does not allow multiple individuals to be within the editor at the same time. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.This ownership of the account in question remains a dispute between two parties unrelated to GoDaddy and as such we cannot become involved. This includes all products and credits within the account in question.Should the complaint require documentation regarding this account, we refer them to our Subpoena Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=CIVIL_SUBPOENAThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer reached out to our 24/7 Customer Care Center on February 21, 2017...
to discuss their concerns pertaining to personal information being listed on the internet. They acknowledged their domain names were publicly listed, but felt GoDaddy had sold their information. Our customer was correctly informed this was not the case. Most Registrars provide privacy services as an add-on service for their domain name customers. Privacy services allow a Registrar to overlay their customer’s contact information with their own, thus shielding a customer’s information from the internet. Most providers, including GoDaddy, charge a fee for this service. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As an ICANN (Internet Corporation for Assigned Names and Numbers) accredited domain name Registrar, GoDaddy is required to publicly list all Registrant (domain owner) contact information in the pubic WhoIs database. This requirement is levied to all ICANN accredited Registrars.Our customer may find information listed on ICANN’s website helpful. For their convenience, we have included the direct link to the policy in question. They will want to visit the section titled "Whois Data"Registrant Rights and Responsibilities Under the 2009 Registrar Accreditation Agreementhttps://www.icann.org/resources/pages/responsibilities-2014-03-14-enTha...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. As previously stated; our Protected Registration service, which the complainant had added to their domain registration, protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or have automatic renewal disabled until the Protected Registration is canceled. The complainant has been advised of what information is required to cancel the Protected Registration Service. As the complainant has stated they do not wish to provide a copy of their government-issued photo ID, GoDaddy will accept a notarized affidavit in lieu of their government-issued photo ID. This affidavit, which was sent to the complainant by our Domain Services team on May 20, 2015, will need to state the complainant’s name and that they are requesting that the protected registration service be cancelled on the domain name in question. It is the complainant’s responsibility to submit the requested documentation. Once this documentation has been received and verified by our Domain Services team, the service may then be canceled.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 11, 2014, the complainant purchased a domain name registration for a one year term via online transaction. This is for the period ending November 11, 2015. During this transaction, the complainant opted to add GoDaddy’s Protected Registration service to the domain in question. Our Protected Registration service is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On November 13, 2015, GoDaddy was instructed to automatically renew the domain and protected registration service in question per the complainant’s account preferences and did so in a good faith effort to honor its agreements with the complainant.GoDaddy sent renewal notices prior to the expiration date on:• August 14, 2015• September 13, 2015• October 13, 2015• October 28, 2015These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.The complainant subsequently called GoDaddy’s customer care center on November 13, 2015 and November 14, 2015 respectively inquiring about the domain renewal in question, and were provided proper information regarding the Protected Registration service.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Protected Registration service has functioned as advertised, keeping the domain from being canceled without proof of identification. If the complainant does not wish to provide a copy of their government-issued photo ID, GoDaddy will accept a notarized affidavit in lieu of their government-issued photo ID. This affidavit will need to state the complainant’s name and that they are requesting that the protected registration service be cancelled on the domain name in question.The complainant has been advised of the information needed to cancel the Protected Registration service, and it is their responsibility to submit the requested documentation.As the complainant has indicated they do not wish to receive calls from GoDaddy, we have honored their request and placed their account on GoDaddy’s Do Not Call list. We have also unsubscribed their email address from company promotional mailing lists as of today's date. Please note that they may continue to receive promotional marketing emails from us for up to two weeks, based on mailings that were placed into queue prior to our receipt of their request. For domain name renewals, we are required by ICANN policy to send notifications, and there is not a way to opt-out of these messages. These notices are not for marketing or promotional purposes, but instead are direct account specific notifications.EDUCATION:The complainant may find the following information helpful:Managing Your Account Information:https://www.godaddy.com/help/managing-your-account-information-729Ca...⇄ Protected Registration:https://www.godaddy.com/help/canceling-protected-registration-1292R...⇄ Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.
Our customer acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
· Universal Terms of Service Agreement
· Domain Name Registration Agreement
· Hosting Agreement
The latest version of these agreements can be found at: [redacted]
As with all service providers, GoDaddy experienced unexpected a brief technical issue which our technical support staff worked quickly and vigorously to bring resolution and minimize any impact to our customer.
RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
Our office has connected with our customer via phone to discuss all of their concerns. We appreciate their candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
[redacted]
[redacted]
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Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.It appears our customer’s concerns are in relation to placing a bid on a domain name...
listed through GoDaddy's Auction platform.On December 11, 2017, our customer contacted our Customer Care Center questioning the status of a bid they placed on a domain name listed through GoDaddy's Auction Service. Our Customer Care representative informed our customer they did not have an Auctions Membership in the account they were currently accessing and therefore would not be able to bid at auction. Our customer requested to speak with a supervisor and their request was met. The supervisor attempted to assist the customer in locating an account with an active Auctions Membership, but ultimately our customer ended the call as they did not feel they were receiving adequate support. Our customer contacted our Customer Care Center again on December 13, and after refusing to provide our representative with any identifiable information, was placed on hold to speak with a supervisor as requested. Upon taking the call, our customer placed our supervisor on hold and the call was disconnected shortly thereafter. Our customer has not attempted to contact our support center since that interaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Revdex.com: They did a good job. Thanks GoDaddy.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 28 2013, the complainant purchased GoDaddy’s Website Builder for a two-year term, via an online transaction. This was for the period ending February 28, 2015.On February 28 2015, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Website Builder upon expiration and attempted to do so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on February 17, 2015This notice informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is ultimately a customer responsibility.Per GoDaddy’s refund policy, any unused months of the complainant’s Website Builder product can be refunded to In-Store Credit, available for future purchases with GoDaddy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception to GoDaddy’s refund policy, if the complainant cancels their Website Builder and follows up with us at [email protected] we will refund the remaining amount of time of the Website Builder renewal to the complainant’s original payment method, a total of $239.85 USD. Future refunds will be provided in accordance with GoDaddy’s refund policy.EDUCATION:The complainant may find the following information helpful for future reference. Refund Policy: https://www.godaddy.com/help/refund-policy-8849Managing Renewals for Products and Services: https://www.godaddy.com/help/managing-renewals-for-products-and-services-725Than...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Ken C[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 15, 2012, our customer purchased an Economy Hosting plan for one year with...
assistance from GoDaddy’s customer care. Between August 2013, and October 2015, the hosting plan has been renewed regularly. On October 15, 2016; per our customer's account preferences, GoDaddy automatically renewed the hosting plan in good faith to honor its agreements with our customer.GoDaddy sent a renewal notice prior to expiration on October 5, 2016, informing our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken.GoDaddy provides customers with full control over renewal preferences and they may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.A chargeback was initiated by our customer’s financial institution against the transaction in question on October 27, 2016. On November 12, 2016, the dispute was closed in GoDaddy’s favor.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted our Customer Care Team on November 22, 2016 to request a refund. Our customer was correctly advised the hosting was no longer refund-eligible per GoDaddy’s refund policy.Moving forward, we encourage our customer to contact GoDaddy’s billing team for questions prior to initiating actions with their financial institution, as our customer’s transaction would have be refund-eligible at the time the chargeback was initiated.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Ninety-days prior to the domain expiration and subsequent renewal, GoDaddy began proactively sending notices to our customer to inform them the service would be renewed in accordance with their account preferences unless action was taken. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. Furthermore, an email containing transaction details was sent to our customer upon the successful renewal of their service. The service renewal took place June 4, 2016. Our customer did not contact our 24/7 Customer Care teams until June 20, 2016. As our customer did not cancel the domain within 5-days of the transaction date, the service is beyond refund eligibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy takes our customer's privacy very seriously and only keeps information as necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements. This practice is outlined in our Privacy Policy located at https://www.godaddy.com/Agreements/Privacy.aspx.Should a customer require assistance with any GoDaddy product or service, including cancellation, our 24/7 Customer Care team is available. Furthermore, GoDaddy provides support articles to assist with the management and/or cancellation of all our products and services. Contrary to our customer's understanding, we have no record of our customer contacting our organization via phone since June 1, 2016, prior to our office’s attempt to connect with them.Our customer may find the following GoDaddy support articles helpful:What is Protected Registration? -https://www.godaddy.com/help/what-is-protected-registration-1286Cancel Protected Registration -https://www.godaddy.com/help/cancel-protected-registration-1292Again, the service in question was canceled and subsequently refunded to the original payment method on June 2, 2016. GoDaddy upheld its agreements with our customer and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
I been out of office with death in family but no is not resolved.I have tried four times to move hosting to another provider and Godaddy are intentional stopping this to happen.To move to another provider we need to issue codes to email address but that address is old. Every time we update we have to wait 5 days and is never changed. Thanks,[redacted]Sales Manager
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On March 1, 2017, our customer purchased an economy cPanel shared hosting plan for a...
one-year term via online transaction. On August 16, 2017, our customer contacted GoDaddy’s Customer Care to upgrade their hosting to a deluxe cPanel plan to host additional sites. During this interaction, our customer consented to the upgrade of the hosting for the remainder of the one-year term, and purchased an additional one-year term. Our customer stated they would be able to move the additional sites on their own, or would use an automated system offered through GoDaddy. Between August 2017 and February 2018, our customer has called with various questions related to their cPanel hosting, and our Customer Care has attempted to assist them to the best of their ability and within the agreed terms of our Statement of Support. On February 7, 2018, our customer contacted our Customer Care to request a refund for the hosting, and was properly advised it was not refund-eligible. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Products such as hosting, when purchased on an annual basis, are refund-eligible if canceled within 30 days of purchase or renewal. Our customer’s hosting is not refund-eligible per our Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdot Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mike L[redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant
Thank you for bringing the customer's additional comments to our attention.
As stated in our original response on November 7, 2014, GoDaddy is not the recipient of these funds. While we are sorry to hear that our customer is experiencing difficulty in having their concerns addressed, GoDaddy is not the billing party. As such, we are not in a position to resolve this issue for them.
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
We encourage them to reach out to the Merchant Provider again for further assistance in this matter.
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards
[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns. As mentioned in our original response, products purchased on a monthly term are only refundable within forty-eight hours of the purchase date. GoDaddy’s Refund Policy does allow for refunds up to thirty days from the transaction date on annual service plans. Our customer chose a monthly term. The Enterprise Business Hosting our customer purchased typically includes more resources than needed to host a site that was designed with the software used by our customer. However, depending on how this software is used, hosting resource requirements can increase significantly and go beyond what is available with the plan they purchased. While we will not be issuing a refund to their original payment method, our desire is to resolve this amicably. As a onetime exception to our Refund Policy, GoDaddy will provide our customer with an In-Store credit, which may be used on future transactions. In order to issue the credit, we will need our customer to cancel the hosting service, as it is still active within their account. Once they have canceled the service, they can reach our office directly at [email protected] to have the In-Store credit added to their account. The article below contains information our customer may find useful. Delete products in my GoDaddy accounthttps://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468?T...⇄ you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy