Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer recently sold domain names via GoDaddy’s auction service. However,...
GoDaddy has been unable to send the money to the customer until additional verification has taken place. GoDaddy’s Auction team has been working with the customer in order to get this verification processed and ensure the customer is paid for their sold domains.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our Auctions team is in contact with our customer and is assisting them with the verification they need to fill out. We encourage our customer to continue working with GoDaddy’s Auction teams.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
There was never any mention of the additional business service for which I was charged. Others have complained of the same thing on sites set up specifically to address GoDaddy's behavior. My credit card institution has claimed several times that they DID refund the money. I keep calling both GoDaddy and my credit card company, something I have done several times. Good customer service would be for GoDaddy to send me the money and then interact with my credit card institution. I should not have to wait so long. I want the money or I will go to small claims. I never agreed to a $179.88 charge. If this was somehow tucked into the very, very, very fine print, then why did the company so readily agree to refund me the money on my credit card? But then they switched it without my knowledge to a "store credit". Their practices appear to be deceptive. I am owed $179.88. My credit card bank, CitiBank, has refunded the money back to GoDaddy's bank.
Revdex.com:
I have reviewed the response made by Godaddy's representative in reference to complaint ID [redacted]. The company's version of events does not accurately represent the situation and in some ways has nothing to do with the core of my complaint. However, I will confirm they refunded one year's hosting fee. You may close the Revdex.com complaint. However, I do not consider the matter resolved, as I am still exploring legal avenues outside of the Revdex.com's purview. Thank you for your efforts on my behalf.Sincerely,
[redacted]
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Account management, including the renewal of services in a timely manner and maintaining independent website data backups is a customer responsibility. As a one-time exception we have refunded $149.99 of the fees associated with our customer’s hosting restores. It may take 3 to 5 days for this to reflect with their financial institution. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its previous response. The Protected Registration service functioned as advertised, keeping the domain from being canceled without following the outlined cancellation process.Our customer was informed on December 7, 2016 of the process to cancel Protected Registration, but did not take action until January 9, 2017. Account management and renewal of domains is solely a customer responsibility and our customer agreed to this when they registered domains through GoDaddy. While we make a best effort to partner in our customers' successes, our customers must also be responsible for their actions.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On April 18, 2014 our customer purchased a Personal Email plan for a one-year term. This purchase included a Personal Calendar and Mini Online Storage service at no cost for the first year. These products were explicitly advertised with the email plan, and were included on the transaction receipt. On April 18, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the calendar and storage services in question, each for another one-year term, and did so in a good faith effort to honor its agreements with our customer. Customers may, at any time, log into their account and modify these preferences. Account management is a customer responsibility.Online Storage and Online Calendar, as with most GoDaddy products, are separate products, and may not automatically cancel when another product in the account is removed. GoDaddy attempted to notify our customer proactively via email prior to renewal, and also sent a transaction receipt after the products’ renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The refund requested by our customer for the April 18, 2015 transaction is not applicable. Our customer has since canceled all products within the associated account. Our customer may find the following articles informative: Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 10, 2016, our customer manually renewed the domain name in question for a...
one-year term via online transaction. No discount code was entered during this transaction, and our customer agreed to the normal renewal price of $15.17.GoDaddy provides promotional offers for new products and renewals. These offers have an expiration date or restrictions and we provide these details to customers. We honor valid promotional offers that our customers receive from GoDaddy, and they must be entered prior to completing the transaction. If a valid offer is utilized, our cart adjusts the price accordingly. GoDaddy has no control over third party websites offering offers that may have already expired.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Part of the terms of service that our customer agreed to states that pricing is subject to change at any time. GoDaddy will only typically change domain pricing in response to a price increase to acquire domains through the respective domain registries. We understand and regret this may cause our customer some concerns, and suggest they may wish to closely review their domain portfolio to determine the domain names which are critical to their business.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. The information provided by the customer was associated with a specific transaction within a different account. That information was not associated with the transaction being disputed here. Additionally, the customer did not dispute any other charges on April 15, 2015. Had our support staff been made aware of another disputed charge, they would have sought information from the customer that would have allowed them to locate the other account.In regards to the renewal notices, GoDaddy has no control over what happens to an email after it leaves our system or how the customer’s ISP or email client chooses to handle the email once they receive it.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its original response. The customer’s initial purchase of Protected Registration service was done so via online transaction, without the assistance of GoDaddy’s customer care teams. The service is functioning as intended and advertised, keeping the domain from being canceled without proof of identification. Our customer has not provided the information requested in order to cancel the Protected registration service. Account management is solely a customer responsibility and our customer agreed to this upon conducting business through GoDaddy. While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.It is the customer’s responsibility to submit this information, and we highly recommend they continue working with our Domain Services team.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Per our terms of service, customers agree they are solely responsible for the...
activity which occurs within their account, whether authorized by them or not. Customers must keep their account information secure; including, without limitation, their cr/username and password. Notifications of these changes would be sent to the email address on file for the account.When our customer contacted GoDaddy’s customer care team on November 30, 2016, they were advised of the steps to update their account security settings. They also were recommended to add 2 Factor Authentication, a free service GoDaddy offers, to the account. Neither of these steps were taken.On December 1, 2016, the contact email address for our customer’s account was updated, with the customer notified via email. Our customer contacted our customer care team on December 2, 2016 to inform them the changes made to their account were not authorized. Our customer was directed to file with our domains team to attempt to regain access to the account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was able to submit the correct documentation needed, and regained access to the account on December 23, 2016. Our customer has since added 2 Factor Authentication. On January 8, 2017, our customer was also directed to contact our domains teams regarding any domains that may have been moved from the account, and will need to continue working with them for any potential domain concerns.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 8, 2016, our customer purchased a domain for two years and GoDaddy’s Website...
Builder for one year via an online order. Their purchase included Office 365 email free for one year.On May 8, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notice on April 28, 2017 informing our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On May 16, 2017, GoDaddy contacted our customer via phone. They indicated they no longer wished to use our services, however, they were unable to provide the security information needed to assist them with cancelling their services. They were advised to contact us when they were able to provide this information. On July 17, 2017, our customer contacted GoDaddy to request a refund. Their request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a onetime exception to our Refund Policy, GoDaddy will refund the May 8, 2017 order, provided our customer cancels these services from within their account by August 1, 2017. The article below contains information our customer may find useful.Delete products in my GoDaddy accounthttps://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468?T...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 14, 2016 our customer renewed their domain names “A” and ”B” for a 5 year...
term during a call to GoDaddy’s customer care center. Subsequently on March 15, 2017, during two separate transactions via the GoDaddy website, our customer renewed domains “B” and “C” for a two year term. These transactions totaled an additional 4 years each for the domains involved.Our customer care representative and supervisor provided correct information. If our customer would like a refund for the renewals processed on March 15, 2017 they will need to cancel the domain names involved.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The two domain names our customer chose to renew on their own did not have expiration dates in 2022. Account management is solely a customer responsibility and we encourage our customer to take an active role in managing their account.Per GoDaddy's Refund Policy, the transactions in question are beyond refund eligibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards, John M[redacted]Office of the CEO - GoDaddy
My site continues to go offline and yes Godaddy sent a server log and admitted my site has gone offline and slowed down they initially told me it was due to me exceeding my resource limits on my planetbut when I pointed out the graphs they pointed me to showed that was incorrect they then sent me server logs and told me to figure it out on my own. This is absolutely unacceptable as a level of customerservice the fact is my site has been going offline and I have server monitoring through both Wordpress Jetpack and Pingdom that shows my site becomes inaccessible almost daily.In fact it was offline tonight at 6:33pm for about twenty minutes and I had none of these issues when I was with Dreamhost a major competitor of Godaddy for over two years but since I movedto Godaddy downtime has been a nearly daily occurrence without any explanation.I have attached screenshots to show that GoDaddy guarantees a 99.9% uptime guarantee which is currently has not met in the case of my plan and further I am attaching a screenshot showing uptime monitoring showing my site becoming unresponsiveand I am again showing a screenshot from GoDaddy panel and from the graphs showing minimal traffic to my site and totally within resource limits and yet my site continues to go offline and is slowed down.I expect an explanation for why this is occuring which you did not provide in your response and I expect you to keep your service guarantee.Do I really need to blast GoDaddy on Twitter (http://twitter.com/bkerensa) for this incompetent response to my 13k followers mostly colleagues in the hosting industry I work with? Do you really want bad PR because you won't resolve this?
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 9, 2016,...
our customer renewed the domain in question for a 2-year term via online transaction. On April 19, 2016, a chargeback was initiated by our customer’s financial institution against this transaction. This chargeback withdrew the payment originally made to GoDaddy, and as such, the domain in question was suspended/removed from the account. As the domain was removed, this canceled any free credits associated with the domain, including our customer’s email credit they were utilizing for an email address with a separate domain. GoDaddy no longer offers free email credits with the purchase or restoration of a domain name.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not automatically apply In-Store Credit to automatic renewals, as customers must manually opt to use this credit during the checkout process. On May 18, 2016, our customer paid the associated administrative fees and recovered the domain in question. They may either purchase a new email plan or utilize a different free credit to set up the email address in question once again. However, as GoDaddy’s email servers only maintain email backups for 14 rolling calendar days, there would likely be no available content to restore for this email address. Our customer would need to restore emails and content from any independent backups they have maintained.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy: · GoDaddy Universal Terms of Service Agreement· GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]The complainant has requested to remove the Payment Method on file while their GoDaddy account contains active Domain Names. This is not permitted under our agreed terms of service.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.While we have not been successful in contacting the complainant directly, GoDaddy’s Universal Terms of Service Agreement requires that, “Your Payment Method on file must be kept valid if you have any active Services in your Account.” Should the complainant cancel their Domain Names we will be happy to assist them in deactivating the Payment Methods in their GoDaddy account and deactivating their account. Our 24/7 customer care staff is also standing by to assist in this process and can be reached at 480-505-8877. EDUCATION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant might find these articles useful:Canceling Products[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,
[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn August 17, 2015, our customer contacted our support staff via phone and expressed desire to deploy a website application that requires a Windows-based hosting platform. At that time, our customer had been utilizing a Linux-based hosting plan. Our support team properly advised our customer of the proper operating system (Windows) they would need to utilize for the desired application to function. Our customer also expressed a desire to transfer websites they had hosted on a different plan to the new Windows-based hosting plan. Our customer was advised to create a backup of their existing website content prior to making any changes. The websites our customer was already hosting with us were created using WordPress. While some WordPress websites can function normally on a Windows hosting plan, Linux hosting plans are the preferred choice for these types of websites. GoDaddy was not involved in the development of our customer's websites, and therefore, could not guarantee those sites would continue to function as desired if the customer decided to change the operating system of their web hosting plan from Linux to Windows.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Our customer has changed the operating system of their hosting plan back to Linux and their websites appear to be working as they did previously. As a gesture of goodwill, GoDaddy has provided one-month of hosting service at no cost.Education:To provide clarity to our customer, MVC 5 is not supported within any of our shared hosting environments. In order to deploy MVC 5, they would need a Virtual Private Service (VPS) or Dedicated server. MVC 4 is supported within our Plesk Windows shared hosting.The customer may also find the following articles useful.GODADDY STATEMENT OF SUPPORThttps://www.godaddy.com/help/godaddy-statement-of-support-9522Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOn April 8, 2016, our customer contacted GoDaddy’s 24/7 Customer Consultation and Care team to request a refund on their Workspace Email plan. Their Unlimited Email plan, to which our customer added 12 additional email boxes, automatically renewed per our customer’s account preferences on February 25, 2016. On that date, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was correctly informed by our customer care team that the email plan in question is non-refundable, per GoDaddy’s Refund Policy. The automatic renewal settings on the email plan in question have since been disabled, and as such, the email plan should no longer renew automatically upon its expiration.Our customer may wish to review GoDaddy’s refund policy for future reference:Refund Policy:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.Based on the information provided by the complainant,...
we have been unable to locate any recent interactions with our customer support teams.RESOLUTION:GoDaddy does not want the complainant to pay for unwanted items that they did not authorize. The complainant will need to contact our billing teams directly via phone at [redacted] as the information needed to investigate this charge is too sensitive to be provided in a public forum.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Registration Agreement• Microsoft Office Terms of Use The latest version of these agreements may be found at:http://www.[redacted]On September 19th and 20th of 2014 the complainant purchased Domain Names and related products during two separate online transactions. The complainant next contacted our Customer Care Center on October 7, 2014 t to request a refund for their Domain Names. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.This appears to be an instance of Buyer’s Remorse as we have no record of the complainant attempting to access their account or contact our Customer Care Center prior to requesting a refund. The complainant has been advised that new Domain Name Registrations are refundable if canceled and processed within five days of registration (120 hours).GoDaddy will make a goodwill exception to the complainant and issue a refund for the time remaining on their non-Domain Name products upon cancellation. If the complainant wishes to take advantage of this offer they may contact this office directly.Thank you again for the opportunity to address the concerns presented by the complainant.EDUCATION: The complainant might find this article on our Refund Policy useful.Refund Policy: https://[redacted]Kindest regards, [redacted]Office of the CEO - GoDaddy
I was lied to upfront by the sales person who sold me the products and was never directed to the mentioned terms and conditions prior to the purchase. I gave the sales person an exact website that I wanted the same layout for my website. The sales person said it would be done to look exactly like the example we provided. Upon receiving the first draft we were disappointed in how amateur the website was put together and it looked nothing like the website example we provided. Further more, upon requesting a full refund we were offered a 70% refund multiple times which I personally refused. On on the day the GoDaddy responder says I accepted a partial refund I did not. I was offered again a partial refund and clearly stated no. You can request their voice recordings of the phone call. My attorney has advised me to not accept anything except a full refund or until the matter has reached its conclusion. I was lied to by the sales person.Poor customer service in resolving my problemNo the CEO is lying in his response saying that I accepted a partial refund when I can be heard saying I do not want a partial refund. I own my own business, I never treat anyone like this, their blatant lies and bullying techniques are unethical and in my opinion should be illegal.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer recently sold domain names via GoDaddy’s auction service. However,...
GoDaddy has been unable to send the money to the customer until additional verification has taken place. GoDaddy’s Auction team has been working with the customer in order to get this verification processed and ensure the customer is paid for their sold domains.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our Auctions team is in contact with our customer and is assisting them with the verification they need to fill out. We encourage our customer to continue working with GoDaddy’s Auction teams.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
There was never any mention of the additional business service for which I was charged. Others have complained of the same thing on sites set up specifically to address GoDaddy's behavior. My credit card institution has claimed several times that they DID refund the money. I keep calling both GoDaddy and my credit card company, something I have done several times. Good customer service would be for GoDaddy to send me the money and then interact with my credit card institution. I should not have to wait so long. I want the money or I will go to small claims. I never agreed to a $179.88 charge. If this was somehow tucked into the very, very, very fine print, then why did the company so readily agree to refund me the money on my credit card? But then they switched it without my knowledge to a "store credit". Their practices appear to be deceptive. I am owed $179.88. My credit card bank, CitiBank, has refunded the money back to GoDaddy's bank.
Revdex.com:
I have reviewed the response made by Godaddy's representative in reference to complaint ID [redacted]. The company's version of events does not accurately represent the situation and in some ways has nothing to do with the core of my complaint. However, I will confirm they refunded one year's hosting fee. You may close the Revdex.com complaint. However, I do not consider the matter resolved, as I am still exploring legal avenues outside of the Revdex.com's purview. Thank you for your efforts on my behalf.Sincerely,
[redacted]
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Account management, including the renewal of services in a timely manner and maintaining independent website data backups is a customer responsibility. As a one-time exception we have refunded $149.99 of the fees associated with our customer’s hosting restores. It may take 3 to 5 days for this to reflect with their financial institution. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its previous response. The Protected Registration service functioned as advertised, keeping the domain from being canceled without following the outlined cancellation process.Our customer was informed on December 7, 2016 of the process to cancel Protected Registration, but did not take action until January 9, 2017. Account management and renewal of domains is solely a customer responsibility and our customer agreed to this when they registered domains through GoDaddy. While we make a best effort to partner in our customers' successes, our customers must also be responsible for their actions.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On April 18, 2014 our customer purchased a Personal Email plan for a one-year term. This purchase included a Personal Calendar and Mini Online Storage service at no cost for the first year. These products were explicitly advertised with the email plan, and were included on the transaction receipt. On April 18, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the calendar and storage services in question, each for another one-year term, and did so in a good faith effort to honor its agreements with our customer. Customers may, at any time, log into their account and modify these preferences. Account management is a customer responsibility.Online Storage and Online Calendar, as with most GoDaddy products, are separate products, and may not automatically cancel when another product in the account is removed. GoDaddy attempted to notify our customer proactively via email prior to renewal, and also sent a transaction receipt after the products’ renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The refund requested by our customer for the April 18, 2015 transaction is not applicable. Our customer has since canceled all products within the associated account. Our customer may find the following articles informative: Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 10, 2016, our customer manually renewed the domain name in question for a...
one-year term via online transaction. No discount code was entered during this transaction, and our customer agreed to the normal renewal price of $15.17.GoDaddy provides promotional offers for new products and renewals. These offers have an expiration date or restrictions and we provide these details to customers. We honor valid promotional offers that our customers receive from GoDaddy, and they must be entered prior to completing the transaction. If a valid offer is utilized, our cart adjusts the price accordingly. GoDaddy has no control over third party websites offering offers that may have already expired.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Part of the terms of service that our customer agreed to states that pricing is subject to change at any time. GoDaddy will only typically change domain pricing in response to a price increase to acquire domains through the respective domain registries. We understand and regret this may cause our customer some concerns, and suggest they may wish to closely review their domain portfolio to determine the domain names which are critical to their business.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. The information provided by the customer was associated with a specific transaction within a different account. That information was not associated with the transaction being disputed here. Additionally, the customer did not dispute any other charges on April 15, 2015. Had our support staff been made aware of another disputed charge, they would have sought information from the customer that would have allowed them to locate the other account.In regards to the renewal notices, GoDaddy has no control over what happens to an email after it leaves our system or how the customer’s ISP or email client chooses to handle the email once they receive it.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its original response. The customer’s initial purchase of Protected Registration service was done so via online transaction, without the assistance of GoDaddy’s customer care teams. The service is functioning as intended and advertised, keeping the domain from being canceled without proof of identification. Our customer has not provided the information requested in order to cancel the Protected registration service. Account management is solely a customer responsibility and our customer agreed to this upon conducting business through GoDaddy. While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.It is the customer’s responsibility to submit this information, and we highly recommend they continue working with our Domain Services team.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Per our terms of service, customers agree they are solely responsible for the...
r/username and password. Notifications of these changes would be sent to the email address on file for the account.When our customer contacted GoDaddy’s customer care team on November 30, 2016, they were advised of the steps to update their account security settings. They also were recommended to add 2 Factor Authentication, a free service GoDaddy offers, to the account. Neither of these steps were taken.On December 1, 2016, the contact email address for our customer’s account was updated, with the customer notified via email. Our customer contacted our customer care team on December 2, 2016 to inform them the changes made to their account were not authorized. Our customer was directed to file with our domains team to attempt to regain access to the account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was able to submit the correct documentation needed, and regained access to the account on December 23, 2016. Our customer has since added 2 Factor Authentication. On January 8, 2017, our customer was also directed to contact our domains teams regarding any domains that may have been moved from the account, and will need to continue working with them for any potential domain concerns.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
activity which occurs within their account, whether authorized by them or not. Customers must keep their account information secure; including, without limitation, their c
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 8, 2016, our customer purchased a domain for two years and GoDaddy’s Website...
Builder for one year via an online order. Their purchase included Office 365 email free for one year.On May 8, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notice on April 28, 2017 informing our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On May 16, 2017, GoDaddy contacted our customer via phone. They indicated they no longer wished to use our services, however, they were unable to provide the security information needed to assist them with cancelling their services. They were advised to contact us when they were able to provide this information. On July 17, 2017, our customer contacted GoDaddy to request a refund. Their request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a onetime exception to our Refund Policy, GoDaddy will refund the May 8, 2017 order, provided our customer cancels these services from within their account by August 1, 2017. The article below contains information our customer may find useful.Delete products in my GoDaddy accounthttps://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468?T...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 14, 2016 our customer renewed their domain names “A” and ”B” for a 5 year...
term during a call to GoDaddy’s customer care center. Subsequently on March 15, 2017, during two separate transactions via the GoDaddy website, our customer renewed domains “B” and “C” for a two year term. These transactions totaled an additional 4 years each for the domains involved.Our customer care representative and supervisor provided correct information. If our customer would like a refund for the renewals processed on March 15, 2017 they will need to cancel the domain names involved.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The two domain names our customer chose to renew on their own did not have expiration dates in 2022. Account management is solely a customer responsibility and we encourage our customer to take an active role in managing their account.Per GoDaddy's Refund Policy, the transactions in question are beyond refund eligibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards, John M[redacted]Office of the CEO - GoDaddy
My site continues to go offline and yes Godaddy sent a server log and admitted my site has gone offline and slowed down they initially told me it was due to me exceeding my resource limits on my planetbut when I pointed out the graphs they pointed me to showed that was incorrect they then sent me server logs and told me to figure it out on my own. This is absolutely unacceptable as a level of customerservice the fact is my site has been going offline and I have server monitoring through both Wordpress Jetpack and Pingdom that shows my site becomes inaccessible almost daily.In fact it was offline tonight at 6:33pm for about twenty minutes and I had none of these issues when I was with Dreamhost a major competitor of Godaddy for over two years but since I movedto Godaddy downtime has been a nearly daily occurrence without any explanation.I have attached screenshots to show that GoDaddy guarantees a 99.9% uptime guarantee which is currently has not met in the case of my plan and further I am attaching a screenshot showing uptime monitoring showing my site becoming unresponsiveand I am again showing a screenshot from GoDaddy panel and from the graphs showing minimal traffic to my site and totally within resource limits and yet my site continues to go offline and is slowed down.I expect an explanation for why this is occuring which you did not provide in your response and I expect you to keep your service guarantee.Do I really need to blast GoDaddy on Twitter (http://twitter.com/bkerensa) for this incompetent response to my 13k followers mostly colleagues in the hosting industry I work with? Do you really want bad PR because you won't resolve this?
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 9, 2016,...
our customer renewed the domain in question for a 2-year term via online transaction. On April 19, 2016, a chargeback was initiated by our customer’s financial institution against this transaction. This chargeback withdrew the payment originally made to GoDaddy, and as such, the domain in question was suspended/removed from the account. As the domain was removed, this canceled any free credits associated with the domain, including our customer’s email credit they were utilizing for an email address with a separate domain. GoDaddy no longer offers free email credits with the purchase or restoration of a domain name.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not automatically apply In-Store Credit to automatic renewals, as customers must manually opt to use this credit during the checkout process. On May 18, 2016, our customer paid the associated administrative fees and recovered the domain in question. They may either purchase a new email plan or utilize a different free credit to set up the email address in question once again. However, as GoDaddy’s email servers only maintain email backups for 14 rolling calendar days, there would likely be no available content to restore for this email address. Our customer would need to restore emails and content from any independent backups they have maintained.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy: · GoDaddy Universal Terms of Service Agreement· GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]The complainant has requested to remove the Payment Method on file while their GoDaddy account contains active Domain Names. This is not permitted under our agreed terms of service.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.While we have not been successful in contacting the complainant directly, GoDaddy’s Universal Terms of Service Agreement requires that, “Your Payment Method on file must be kept valid if you have any active Services in your Account.” Should the complainant cancel their Domain Names we will be happy to assist them in deactivating the Payment Methods in their GoDaddy account and deactivating their account. Our 24/7 customer care staff is also standing by to assist in this process and can be reached at 480-505-8877. EDUCATION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant might find these articles useful:Canceling Products[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,
[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn August 17, 2015, our customer contacted our support staff via phone and expressed desire to deploy a website application that requires a Windows-based hosting platform. At that time, our customer had been utilizing a Linux-based hosting plan. Our support team properly advised our customer of the proper operating system (Windows) they would need to utilize for the desired application to function. Our customer also expressed a desire to transfer websites they had hosted on a different plan to the new Windows-based hosting plan. Our customer was advised to create a backup of their existing website content prior to making any changes. The websites our customer was already hosting with us were created using WordPress. While some WordPress websites can function normally on a Windows hosting plan, Linux hosting plans are the preferred choice for these types of websites. GoDaddy was not involved in the development of our customer's websites, and therefore, could not guarantee those sites would continue to function as desired if the customer decided to change the operating system of their web hosting plan from Linux to Windows.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Our customer has changed the operating system of their hosting plan back to Linux and their websites appear to be working as they did previously. As a gesture of goodwill, GoDaddy has provided one-month of hosting service at no cost.Education:To provide clarity to our customer, MVC 5 is not supported within any of our shared hosting environments. In order to deploy MVC 5, they would need a Virtual Private Service (VPS) or Dedicated server. MVC 4 is supported within our Plesk Windows shared hosting.The customer may also find the following articles useful.GODADDY STATEMENT OF SUPPORThttps://www.godaddy.com/help/godaddy-statement-of-support-9522Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOn April 8, 2016, our customer contacted GoDaddy’s 24/7 Customer Consultation and Care team to request a refund on their Workspace Email plan. Their Unlimited Email plan, to which our customer added 12 additional email boxes, automatically renewed per our customer’s account preferences on February 25, 2016. On that date, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was correctly informed by our customer care team that the email plan in question is non-refundable, per GoDaddy’s Refund Policy. The automatic renewal settings on the email plan in question have since been disabled, and as such, the email plan should no longer renew automatically upon its expiration.Our customer may wish to review GoDaddy’s refund policy for future reference:Refund Policy:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.Based on the information provided by the complainant,...
we have been unable to locate any recent interactions with our customer support teams.RESOLUTION:GoDaddy does not want the complainant to pay for unwanted items that they did not authorize. The complainant will need to contact our billing teams directly via phone at [redacted] as the information needed to investigate this charge is too sensitive to be provided in a public forum.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Registration Agreement• Microsoft Office Terms of Use The latest version of these agreements may be found at:http://www.[redacted]On September 19th and 20th of 2014 the complainant purchased Domain Names and related products during two separate online transactions. The complainant next contacted our Customer Care Center on October 7, 2014 t to request a refund for their Domain Names. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.This appears to be an instance of Buyer’s Remorse as we have no record of the complainant attempting to access their account or contact our Customer Care Center prior to requesting a refund. The complainant has been advised that new Domain Name Registrations are refundable if canceled and processed within five days of registration (120 hours).GoDaddy will make a goodwill exception to the complainant and issue a refund for the time remaining on their non-Domain Name products upon cancellation. If the complainant wishes to take advantage of this offer they may contact this office directly.Thank you again for the opportunity to address the concerns presented by the complainant.EDUCATION: The complainant might find this article on our Refund Policy useful.Refund Policy: https://[redacted]Kindest regards, [redacted]Office of the CEO - GoDaddy
I was lied to upfront by the sales person who sold me the products and was never directed to the mentioned terms and conditions prior to the purchase. I gave the sales person an exact website that I wanted the same layout for my website. The sales person said it would be done to look exactly like the example we provided. Upon receiving the first draft we were disappointed in how amateur the website was put together and it looked nothing like the website example we provided. Further more, upon requesting a full refund we were offered a 70% refund multiple times which I personally refused. On on the day the GoDaddy responder says I accepted a partial refund I did not. I was offered again a partial refund and clearly stated no. You can request their voice recordings of the phone call. My attorney has advised me to not accept anything except a full refund or until the matter has reached its conclusion. I was lied to by the sales person.Poor customer service in resolving my problemNo the CEO is lying in his response saying that I accepted a partial refund when I can be heard saying I do not want a partial refund. I own my own business, I never treat anyone like this, their blatant lies and bullying techniques are unethical and in my opinion should be illegal.