CreditRepair.com Inc

We have investigated the referenced complaint
We attempted to contact the complainant on 6-3-& 6-6-in order to resolve this matter but were unable to reach them
We have found the information provided to the complainant to be compliant with the agreementThe
complainant signed up online

We have investigated the referenced complaintThe evidence we reviewed indicates that the charges in dispute are legitimate We attempted to contact the complainant on 6/22/2017, 6/23/and 6/26/in order to resolve this matter but were unable to reach them Although the
charges associated with the complaint appear valid, we have issued a refund in the amount of $in good faith, and to preserve our reputation as a trustworthy business As this was the complainant’s primary concern we are confident the issuance of this refund will resolve the matter, and that they will rescind the complaint with the Revdex.com

We have investigated thereferenced complaintThe evidence we reviewed indicates that the charges indispute are legitimate for the final payment. We attempted to contact thecomplainant on 8-24-15, 8-25-15, and 8-26-in order to resolve this matterbut were unable to reach them. We have
issued a refund inthe amount of $90.96, as well as closed the account with no further billing forthe overdue amount of $in good faith, and to preserve our reputation as atrustworthy business. As this was the complainant’sprimary concern we are confident the issuance of this refund will resolve thematter, and that they will rescind the complaint with the Better BusinessBureau

We have investigated the referenced complaintThe evidence we reviewed indicates that the charges in dispute are legitimate
We contacted the complainant on 5-19-in order to resolve this matter
Although the charges associated with the complaint are valid, we have ensured a $balance on
the account in good faith, and to preserve our reputation as a trustworthy business

We have investigated the referenced complaintThe evidence we reviewed indicates that the charges in dispute are legitimate
We contacted the complainant on 1-21-in order to resolve this matter
Although the charges associated with the complaint appear valid, we have issued a
refund in the amount of $in good faith, and to preserve our reputation as a trustworthy business

We have investigated the referenced complaintThe evidence we reviewed indicates that the charges in dispute are legitimate We contacted the complainant on 4/14/in order to resolve this matter Although the charges associated with the complaint appear valid, we have issued a
refund in the amount of $in good faith, and to preserve our reputation as a trustworthy business The complainant indicated that the issuance of this refund would resolve the matter, and that they would rescind the complaint with the Revdex.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We have investigated the referenced complaintThe evidence we reviewed indicates that the charges in dispute are legitimate We contacted the complainant on 8/14/in order to resolve this matter Although the charges associated with the complaint appear valid, we have issued a
refund in the amount of $in good faith, and to preserve our reputation as a trustworthy business The complainant indicated that the issuance of this refund would resolve the matter, and that they would rescind the complaint with the Revdex.com

We have investigated the referenced complaintThe evidence we reviewed indicates that the charges in dispute are legitimate
We contacted the complainant on 8/19/in order to resolve this matter
Although the charges associated with the complaint appear valid, we have
issued a refund in the amount of $in good faith, and to preserve our reputation as a trustworthy business
The complainant indicated that the issuance of this refund would resolve the matter, and that they would rescind the complaint with the Revdex.com

Complaint: ***I am rejecting this response because:Although CreditRepair.com is stating the charges “appear” validthey are not and CreditRepair.com was not authorized to debit my account 5times in one day! Refunding a portion of the charges does no satisfaction as Iwas charged a total of $309.75, and I am still out of $Statements like “althoughthis is not regular practice, we have met the complainant’s request” iscompletely false, and misleading that they have fully satisfied my requestOnce again my request if for a FULL REFUNDSincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I have not received any communication in writing as to the refund or this complaint.
I am requesting refund of the set up fee
I am requesting a refund due to the set up fee not being allowable under consumer law as described in the original complaint and the service provided not being as described
Sincerely,*** ***

We have investigated the referenced complaintThe evidence we reviewed indicates that the charges in dispute are legitimate We contacted the complainant on 5/1/in order to resolve this matter Although the charges associated with the complaint appear valid, we have issued a
refund in the amount of $in good faith, and to preserve our reputation as a trustworthy business The complainant indicated that the issuance of this refund would resolve the matter, and that they would rescind the complaint with the Revdex.com

We have investigated thereferenced complaintTheevidence we reviewed indicates that the charges in dispute are legitimate. We attempted to contact the complainant on 06-23-15, 6-24-15, and 6-25-in order to resolvethis matter but were unable to reach them. Although the charges
associated with the complaint appear valid, we haveissued a refund in the amount of $in good faith, and to preserve our reputation as a trustworthy business. As this was the complainant’s primary concern we are confident theissuance of this refund will resolve the matter, and that they will rescind thecomplaint with the Revdex.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We have investigated the referenced complaintThe evidence we reviewed indicates that the charges in dispute are legitimate We attempted to contact the complainant on 10/11/in order to resolve this matter, but the member refused to speak with us Although the charges associated
with the complaint appear valid, we have issued a refund in the amount of $in good faith, and to preserve our reputation as a trustworthy business

We have investigated the referenced complaintThe evidence we reviewed indicates that the charges in dispute are legitimate
We contacted the complainant on 12/16/in order to resolve this matter
Although the charges associated with the complaint appear valid, we have issued
a refund in the amount of $in good faith, and to preserve our reputation as a trustworthy business
The complainant indicated that the issuance of this refund would resolve the matter, and that they would rescind the complaint with the Revdex.com

Complaint: ***
I am rejecting this response because:my reasonable offer was rejected, the company's investigation is not accurate and conclusive, as they have asked me to provide many supporting documents to support my claim and disprove the debt I have provided the documents, and they did not use them or share them with the creditor As the desputed charge is a fraudulent charge to me made by the creditor as the original charge has already been paid.This company is a scam, be aware, they use this "escalation" tactic to handle your matter as if something magical will happen,when all their doing is keeping you hooked in for another billing cycle as it takes the responding codays to respond to any challenges sent on your behalf
Sincerely,
*** ***

We have investigated thereferenced complaintThe evidence we reviewedindicates that the charges in dispute are legitimate. We attempted tocontact the complainant on 7-30-15and 7-31-in order toresolve this matter but were unable to reach them. Although thecharges associated with the complaint appear valid, we have issued anadditional refund in the amount of $The total refund given $Thecomplainant was also sent a second confirmation email on 7-30-Thecomplainant’s account with us has not been blocked as reviewed in the phoneconversation 7-28-Although this is not regular practice, we have met thecomplainant’s requests based on the phone conversation mentioned in good faith, and to preserve our reputation as a trustworthybusiness. As this was thecomplainant’s primary concern we are confident the issuance of this refund willresolve the matter, and that they will rescind the complaint with the BetterBusiness Bureau

The complainant has had services for three monthsThe complainant has only paid the amount to set up the services. This concludes that the complaint has had two months of service without being chargedThe complainant has had success with our process, also has received education on other factors that can affect the credit scoreOur company works with the credit reportsA refund will not be given for the set up of the account which has past the time to not be charged, the complainant has also been made aware of this