CreditRepair.com Inc

We have investigated the referenced complaint. The evidence we reviewed indicates that the charges in dispute are legitimate.   We attempted to contact the complainant on 4/19/2017, 4/20/2017, 4/21/2017, and 4/24/2017 in order to resolve this matter but were unable to reach them.  ...

Although the charges associated with the complaint appear valid, we have issued a refund in the amount of $16.32 in good faith, and to preserve our reputation as a trustworthy business.   As this was the complainant’s primary concern we are confident the issuance of this refund will resolve the matter, and that they will rescind the complaint with the Revdex.com.

We have investigated the referenced complaint. The evidence we reviewed indicates that the charges in dispute are legitimate for the service provided in the March-April billing cycle.
 
We attempted to contact the complainant on 5-27-16 and 6-1-16 in order to resolve this matter but...

were unable to reach them.
 
Although the charges associated with the complaint appear valid, we have issued a refund in the amount of $89.95 and made sure there will not be any further charges in good faith, and to preserve our reputation as a trustworthy business.
 
As this was the complainant’s primary concern we are confident the issuance of this refund will resolve the matter, and that they will rescind the complaint with the Revdex.com.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We have investigated the referenced complaint. We made contact on 11-24-15 and 11-30-15 in order to resolve this matter.We had come to a resolution with the complainant regarding her account with us.The complainant indicated that this contact will resolve the matter, and that they would rescind the...

complaint with the Revdex.com.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

The disputed amount for ID [redacted] should be the same as purchase $90.76.  Please make this correction and send me confirmation.
 
Thank you so much.

We have investigated the referenced complaint. The evidence we reviewed indicates that the charges in dispute are legitimate.   We contacted the complainant on 9/26/2017 in order to resolve this matter.   Although the charges associated with the complaint appear valid, we have issued a...

refund in the amount of $204.90 in good faith, and to preserve our reputation as a trustworthy business.   The complainant indicated that the issuance of this refund would resolve the matter, and that they would rescind the complaint with the Revdex.com.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although I did not completely understand what I obligated myself to, I finally spoke with Brett who listened and understood and processed my refund.  I remove any negative complaints I have made towards tth company. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I am requesting a full refund dor the term we where working together. the amount was for each month. The fee for your company is 100.00 and change.. Each month..  I was paid three times. I have replied to every email and left voice mails. Over half this issue is about the customer support. As stated in the emails and voice mails. If you wished to contact me you can do so after 5pm eastern time. Sincerely,[redacted]

We have investigated the referenced complaint. The evidence we reviewed indicates that the charges in dispute are legitimate.   We contacted the complainant on 3/2/2017 in order to resolve this matter.   Although the charges associated with the complaint appear valid, we have issued a...

refund in the amount of $299.85 in good faith, and to preserve our reputation as a trustworthy business.   The complainant indicated that the issuance of this refund would resolve the matter, and that they would rescind the complaint with the Revdex.com.

We have investigated the referenced complaint. The evidence we reviewed indicates that the charges in dispute are legitimate.
We attempted to contact the complainant on 3-17-16 and 3-18-16 in order to resolve this matter but were unable to reach them.
Although the charges associated with the...

complaint appear valid, we have issued a refund in the amount of $140.96. in good faith, and to preserve our reputation as a trustworthy business.
As this was the complainant’s primary concern we are confident the issuance of this refund will resolve the matter, and that they will rescind the complaint with the Revdex.com.

The $12.99 is a nonrefundable charge for the Transunion report that was sent via email. This is stated in the disclosure given when agreeing to the charge. We can send a copy of this report only upon verified information. (email or mailing address must be confirmed.)
The $99.95 has already been refunded. The $24.00 has been stopped as indicated in the previous response.

We have investigated the referenced complaint. The evidence we reviewed indicates that the charges in dispute are legitimate.
 
We attempted to contact the complainant on 5-27-16 and 6-1-16 in order to resolve this matter but were unable to reach them.
 
Although the charges associated...

with the complaint appear valid, we have issued a refund in the amount of $99.95 in good faith, and to preserve our reputation as a trustworthy business.
 
As this was the complainant’s primary concern we are confident the issuance of this refund will resolve the matter, and that they will rescind the complaint with the Revdex.com.

We have investigated the referenced complaint. The evidence we reviewed indicates that the charges in dispute are legitimate.We contacted the complainant on 12-16-15 in order to resolve this matter.Although the charges associated with the complaint appear valid, we have issued a refund in the amount...

of $90.76 in good faith, and to preserve our reputation as a trustworthy business.The complainant indicated that the issuance of this refund would resolve the matter, and that they would rescind the complaint with the Revdex.com.

We have investigated the referenced complaint.
 
We contacted the complainant on 1-28-16 in order to resolve this matter.
 
We have not been able to validate the charges on this complaint at this time. We have been working with the complainant to reach a resolution.

We have investigated thereferenced complaint. The evidence we reviewed indicates that the charges indispute are legitimate. We contacted the complainanton 9-18-15 in order to resolve this matter. The charges associated withthe complaint are valid. Full services have been provided to the...

member basedon the agreement. We did what we said we were going to. We have issued a “nofinal payment” in the amount of $91.02 in good faith, and to preserve ourreputation as a trustworthy business. The member declined the offered refund.

We have reviewed the complainants rejection. The complainant is unwilling to cooperate with the information attempted to be given. The requested charges have not been drafted from the account and will not be. This account has been closed without any further billing.

We have made multiple attempts to speak with the complainant on this matter. As we have provided full services we have issued a second refund for the remaining $49.95 from the complainant’s original request.

We have investigated the referencedcomplaint. The evidence wereviewed indicates that the charges in dispute are legitimate. We contacted the complainant on 7-28-15 in order to resolve this matter. Although the charges associated with the complaint appear valid, we haveissued a refund in...

the amount of $179.85 in good faith, and to preserve our reputation as a trustworthy business. The complainant indicated that the issuance of this refund would resolvethe matter, and that they would rescind the complaint with the Better BusinessBureau.

We have investigated the referenced complaint. The evidence we reviewed indicates that the charges in dispute are legitimate.
We attempted to contact the complainant via the phone number and email address provided on 5-17-16 and 5-19-16 in order to resolve this matter but were unable to reach them. We have left a voicemail with contact information as well as an email stating we have tried to reach them.
Although the charges associated with the complaint are valid, we have closed the account without any attempts to draft what is owed for service provided. The complainant had agreed to our services online. In which they need to “check” off each item agreeing that they have read how services are charged as well as right of recession. They payment date was set for five days after date of sign up, we were not able to collect this until nineteen days later.