CreditRepair.com Inc

We have investigated the referenced complaint. The evidence we reviewed indicates that the charges in dispute are legitimate for services rendered.
 
We contacted the complainant on 6-21-16, 6-22-16, and 6-23-16 in order to resolve this matter.
 
Although the charges associated with...

the complaint appear valid, we have issued a refund in the amount of $51.14 for what was paid in good faith, and to preserve our reputation as a trustworthy business.
 
The complainant indicated that the issuance of this refund would resolve the matter, and that they would rescind the complaint with the Revdex.com.

We have investigated the referenced complaint. The evidence we reviewed indicates that the charges in dispute are legitimate.   We contacted the complainant on 4/12/2017 in order to resolve this matter.   Although the charges associated with the complaint appear valid, we have issued a...

refund in the amount of $33.83 in good faith, and to preserve our reputation as a trustworthy business.   The complainant indicated that the issuance of this refund would resolve the matter, and that they would rescind the complaint with the Revdex.com.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We have investigated the referencedcomplaint.  We contacted the complainant on 10-12-15in order to resolve this matter. Charges by this company have not been made to this complainant’s  account, and therefore no refund is owed. Wehave addressed the concerns made by the complainant...

coming to a resolution.   The complainant indicated that this resolution will correct matter, andthat they would rescind the complaint with the Revdex.com.

We have investigated the referenced complaint. The evidence we reviewed indicates that the charges in dispute are legitimate.   We attempted to contact the complainant on 7/26/2017, and twice in order to resolve this matter but were unable to reach them.   Although the charges associated...

with the complaint appear valid, we have issued a refund in the amount of $99.95 in good faith, and to preserve our reputation as a trustworthy business.   As this was the complainant’s primary concern we are confident the issuance of this refund will resolve the matter, and that they will rescind the complaint with the Revdex.com.

We have investigated the referenced complaint. The evidence we reviewed indicates that the charges in dispute are legitimate.
 
We attempted to contact the complainant on 7-11-16 and 7-12-16 in order to resolve this matter but were unable to reach them.
 
Although the charges...

associated with the complaint appear valid, we have issued a refund in the amount of $90.80 in good faith, and to preserve our reputation as a trustworthy business. As this was the last payment received.
 
As this was the complainant’s primary concern we are confident the issuance of this refund will resolve the matter, and that they will rescind the complaint with the Revdex.com.

Complaint: [redacted]I am rejecting this response because:   I responded to this message on 9-22-15 and have not received a message back from the Revdex.com.  I am not in agreement with the offer from Credit Repair.com.  If you did not receive my response to their offer, please let me know and I will resend.  Their offer was not acceptable.  I want a full refund as no services were provided to me and they cannot prove by documentation that they provided any service whatsoever.   Please let me know if you want my full response resent.Sincerely,[redacted]

We have investigated the referenced complaint. The evidence we reviewed indicates that the charges in dispute are legitimate.
We attempted to contact the complainant on 5-4-16, 5-5-16, and 5-6-16 in order to resolve this matter but were unable to reach them.
Although the charges associated...

with the complaint are valid for services performed, we have stopped any further payments from being drafted as there are amounts passed due on this account to preserve our reputation as a trustworthy business.
As this was the complainant’s primary concern we are confident the stop payment will resolve the matter, and that they will rescind the complaint with the Revdex.com.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As I understand, any charges will be cancelled. As long as I owe Creditrepair.com nothing on my account or my wife owes nothing on her account ([redacted]) I am happy. I did notice that the rude service was not addressed by the Business. There was rude service we received. Sincerely, [redacted]

We have investigated the referenced complaint. The evidence we reviewed indicates that the charges in dispute are legitimate.
We attempted to contact the complainant on 12-18-15 and 12-21-15 in order to resolve this matter but were unable to reach them.
Although the charges associated with the...

complaint appear valid, we have issued a refund in the amount of $39.95 and closed the account with no further charges in good faith, and to preserve our reputation as a trustworthy business.
As this was the complainant’s primary concern we are confident the issuance of this refund will resolve the matter, and that they will rescind the complaint with the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have investigated the referenced complaint. The evidence we reviewed indicates that the charges in dispute are legitimate.
 
We contacted the complainant on 12/7/2016 in order to resolve this matter.
 
Although the charges associated with the complaint appear valid, we have issued a...

refund in the amount of $87.05 in good faith, and to preserve our reputation as a trustworthy business.
 
The complainant indicated that the issuance of this refund would resolve the matter, and that they would rescind the complaint with the Revdex.com.

We have investigated the referenced complaint. The evidence we reviewed indicates thatthe charges in dispute are legitimate as the contacts made to cancel theaccount reflect the account was to remain open. This is based on informationprovided to the complainant as well as the review of the call. The...

expectation was given to the member to contact us at a later time to cancel the service asthis would be most beneficial to the progress of her account.  The complainant has received four months infree service as well as only paid less than equal to one month of service.  We contacted thecomplainant on 8-26-15 and 8-27-15 in order to resolve this matter. Although the charges associated with the complaint appear valid, we have issued a refund inthe amount of $289.90 for miscommunication in regarding cancellation of theservice in good faith, and to preserve our reputation as a trustworthybusiness.  No further moniesare owed to the complainant as we are not responsible for the financialinstitution holding funds, or issuing overdraft fees. The complainant wasemailed all documentation we could provide reflecting this information. Thecomplainant was unable to provide satisfactory documentation in regards to latefees, which we are also not held accountable for as the financial institution waited10 days to post our withdrawal from the complainant’s account. This resulted inoverdraft fees.   As this was the complainant’s primary concern we are confident theissuance of this refund will resolve the matter, and that they will rescind thecomplaint with the Revdex.com.

We have investigated the referenced complaint. The evidence we reviewed indicates that the charges in dispute are legitimate.
 
We contacted the complainant on 9/16/2016 in order to resolve this matter.
 
Although the charges associated with the complaint appear valid, we have issued a...

refund in the amount of $99.95 in good faith, and to preserve our reputation as a trustworthy business.
 
The complainant indicated that the issuance of this refund would resolve the matter, and that they would rescind the complaint with the Revdex.com.

Complaint: [redacted]I am rejecting this response because my bank has stated that nothing was on hold or pending in the amounts of $89.95 and $19.95 for August 24th. That the vendor has taking out those amounts themselves. Sincerely,[redacted]

We have investigated the referenced complaint. We attempted to contact the complainant on 12-18-15 in order to resolve this matter but were unable to reach them.After extensive research, we were not able to verify this complainant to be found in our systems. We have not been able to reach the...

complainant based on the contact information.

We have investigated the referencedcomplaint. The evidence wereviewed indicates that the charges in dispute are legitimate. We contacted the complainanton 10-06-15 in order to resolve thismatter. Although the charges associated with the complaint appear valid, we haveissued no further...

billing  in good faith, and to preserve our reputationas a trustworthy business. The complainant indicated that the issuance of this resolution wouldresolve the matter, and that they would rescind the complaint with the BetterBusiness Bureau.

We have investigated the referenced complaint. The evidence we reviewed indicates that the charges in dispute are legitimate.
 
We attempted to contact the complainant on 4-26-16 and 4-28-16 in order to resolve this matter but were unable to reach them.
 
Although the charges...

associated with the complaint appear valid, we have issued a refund to each account for $49.95 for a total of $99.90 in good faith, and to preserve our reputation as a trustworthy business.
 
As this was the complainant’s primary concern we are confident the issuance of this refund will resolve the matter, and that they will rescind the complaint with the Revdex.com.

We have investigated thereferenced complaint. Theevidence we reviewed indicates that the charges in dispute are legitimate. We contacted the complainant on 7-08-15 in order to resolve this matter. Although the charges associated with the complaint appear valid, we haveissued a refund in...

the amount of $182.04, with no further billing, in good faith, and to preserve our reputationas a trustworthy business. The complainant indicated that the issuance of this refund would resolvethe matter, and that they would rescind the complaint with the Better BusinessBureau.

We have investigated the referenced complaint. The evidence we reviewed indicates that the charges in dispute are legitimate.   We contacted the complainant on 8/24/2017 in order to resolve this matter.   Although the charges associated with the complaint appear valid, the member wanted a...

full refund; however, we have issued a refund in the amount of $99.95 in good faith, and to preserve our reputation as a trustworthy business.   The complainant indicated that the issuance of this refund would not resolve the matter.