Crest Furniture Inc.

Good afternoon,
Please review attached photo, after speaking to Mrs*** on Thursday 10/15/at around 6:46pm we agreed on me sending her a text so that she can get the number because she was driving and can was not able to write it downThank you

Complaint: ***
I am rejecting this response because:
I went to the store
today for re-selection of sofa but the sofa I liked is not available in stores and I am not interested in ordering furniture onlineI would request a full refund of my purchase price
Regards,
*** ***

The customer called us with a cut in the fabric four months after deliveryThis is not covered by the protection plan or the warranty but we have ordered a part for the customer to resolve the issue as a courtesyThe chairs were just reported yesterdayWe will make sure the customer gets a call
today to schedule to have a technician look at their chairs

Good evening,
The only thing we can do at this time is attempt to repair one more time if chaise is not repairable while in our warehouse shop we will see other options
Thank you

Complaint:***
I am rejecting this response because:** *** *** mandates that damaged furniture may be returned for a full refund if the vendor is notified within appropriate timeI contacted the store in person and by phone within hours of delivery noticing them that the furniture delivered was damagedI was not given the option to have the furniture replaced but told that a technician would contact me to schedule an appointmentIf I purchased and paid for brand new furniture why should I have to wait for a technician to come out to repair it?!?!The contract I signed also does not state that all sales are final or that no returns/refunds are allowed, nor was it posted anywhere in the store. Regards,*** ***

Complaint: ***
I am rejecting this
response because: I received a call from the agency they left me a voicemailI called back and they said they would replace rhe cushion which I don't
think can be replaced he lady said is it only one cushion and I said
I would call you back I have to see, I returned the call
the following day and again lack of communication from the company
and poor follow through this has been over five weeks I've been dealing with
this company
Regards,
*** ***

Complaint: ***
I am rejecting this response because: This is a partial rejection The furniture was supposed to be picked up on Friday and they showed up at instead of after as we instructed them (this is about
the 5th failure in terms of delivery/arrival/pickup by them) They are now supposed to come today, keep in mind that we have been "storing" this furniture for them for a week We have been stuck sleeping on a mattress on the floor and unable to receive delivery of new furniture we purchased because they have not removed this furniture in a timely manner I do want it removed, so if they do come today that partially solves thisHowever, I am rejecting the response because I would like some sort of discount on the dining room furniture that we purchased due to this whole inconvenience and because we need to "store" their goods in our house which in turn, does not allow us to accept delivery on new furniture from another store
Regards,
Jennifer Evans

Good afternoon,
I have called MrW*** at number provided but can not get in contact with the customer as the mail box is full and I can not locate his account with information provided

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me but would like to clarify the statement made on accumulated damages. I disagree with the report that is due to accumulated damages given the a repair was approved in November-and no mention was made of this at that timeWith that said, given Value City is willing to perform the shop repair I accept the compromise.Regards, *** ***

I am rejecting this response because: L THIS WAS A COMPANY RECALL AND SHOULD NOT AFFECT THEIR POLICY
MY ORIGIONAL FURNITURE WAS RECALLED AND REPLACED WITH A DIFERENT RECLINER THAN WHAT I ORIGIONALY ORDERED.
WHEN THE NEW RECLINER WAS DELIVERED I WAS TOLD THAT MY PROTECTION PLAN WOULD STILL BE INFORCE UNTIL THE YEARS WAS UP I RECEIVED NO NOTICE TO INDICE DIFFERNT

Good morning,
We will order parts needed to repair sofa, I called the customer to inform and left her a voice mail to return call
Thank you

Good afternoon,
We have picked up the mattress for a refund since we can not satisfied the customerThank you

Good afternoon,
I have called the customer and informed her that we can pick up the sofa and loveseat for a refund and scheduled pick for 8/19/Thank you

All of the furniture is being picked up for a refund

We will replace all chairs for the customer

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To Whom This May Concern,
We have reached out to the consumer, Mr***, and heard his concernsWe have offered to pithe merchandise for a full refund and the consumer has accepted this offer
Thank you,
*** ***
Crest Furniture
Inc.###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me
I will return the gift certificate directly to the storeUpon giving back the certificate I expect to receive the $credited to my acctIf I do not get that, then I will contact the Revdex.com again. Thank you!

Good afternoon,
Please note that wear and tear is not covered under the protection plan and being that this furniture was purchased almost three years ago and only now reporting peeling through out entire sofa can not happen in five days
Thank you

We will pick the table up to be refinished in our shop as a courtesy and refund the customer's money for the protection plan the way the paid for it