Crest Furniture Inc.

Good afternoon,
Repairs were done over months ago, this would be a new claimWe will call the customer to generate a new claim
Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

transparent;"> we are asking for your help in receiving a full refund.On January 8th, in good faith, we picked out a new mattress & box spring as per the agreement. Delivery was to be on January11th.They were to call us on January 10th and tell us what time delivery would be. They never called so we had to call themThey couldn't tell us when but said there were other deliveries ahead of us.When they arrived at our home and brought the box spring in to set it up the entire box spring was warpedIt was like a seesawIf you pushed on one side it went up higher and same with the other side. We told them this is not acceptable and after the round robin of phone calls they took the old mattress,box spring & the new box spring outThey were not happy and said they would send a service repWe told them absolutely not.This is the 3rd time for replacing the bedTold us we would here from them shortlyFrom 12:noon yesterday,we waited all day and never received a callAt 5:15 our sales perseon left us a message saying they could not get in touch with the warehouseIt is now 12:on January 12th and no one has contacted us as of yetLast night we had to sleep on the couch. We are done !!! Please help us! Have the new mattress picked up & our money refundedThe total amount due is $They refuse to give us back $191.92, restocking fee for the 1stmattressThe total should really be $ We appreciate anything that you can do for usSincerely,
*** * *** ***

Complaint: ***
I am rejecting this response because:
I am not at all satisfied with their response to this problemI bought this sofa with high quality(According to Value city) and high price almost less than years backAnd now it is already pill and ripped off by itselfAnd now it is in state where I cannot keep it because it is looking bad and not even throw it because spent so much money on thisI am very dissatisfied with the quality of the furniture Value city is selling but saying high quality and charging high price of low quality furnitureWhich did not last even yearsThis sofa have manufacturing defect with is low in quality and discontinued even by storeAnd now they want to get away by showing some clausesI do not know who is going to look at it Store Or Insurance companyBut I want either repair or replace this. It is almost months now I am following on this with no result and very bad experience with the customer service from Value cityAnd no care about consumersPlease look into this and help getting it resolved and let me know if any other details required to resolve this Thanks -*** *** Complaint ID - ***

Complaint: ***
I am rejecting this response because: I reported this February 5th when the contractor came outI did NOT sign a
waiver on a stature of limitations on when damage was to be reportedI was never informed by my sales rep, management, or customer service reps on a time limitIt took your customer service reps three weeks to get me in contact with the correct departmentMy manager and her team physically saw the truck drive out and pull out the ceiling tiles and the insulation thus the pictures
Regards,
*** ***

Good morning,
We are picking up the chair for on 9/17/a refund because its too big for their room

We will schedule to pick the table up to have it refinished in our shop as a courtesy to the customer

We will replace the recliner for the customer and repair the sectional

Complaint: ***
I am rejecting this response because:I should not have to utilize my plan for damages incurred by the businessFurthermore they stand corrected with the time frame in which I purchased a protection planMy plan was purchased within the time frame allowed and again the business has delivery time inaccurate just like the protection plan information
Regards,
*** *** I do not accept having to utilize a warranty for something not incurred by meMy warranty is only to be used for damages not related to this purchaseSecondly I received a damaged leaf in which the business should make good forI also purchased the plan within the proper time frame but the business again stands corrected because they have the delivery time inaccurateWhen I return home I will provide all documentation to support my caseThe delivery time they have is inaccurate and waa cancelled and resce

I am currently working with the Corp mgr, *** to fully resolve my issue regarding the furnitureThere is a delay due to the holiday

To Whom This May Concern,
We have already spoken with this consumer, they were charged for a non-power sectional and to get power they would have to pay for powerWe are picking up the items for a refund and have settled this matter at this point
Thank
you,*** ***
Crest Furniture Inc** *** ***
*** *** ***
###-###-###* *** *

Good morning,
We have been trying to contact the Mrs*** since 2/18/and have not hear from the customer, at this point we have closed out our service claim until the customer returns the callThank you

Complaint: ***
I am rejecting this response because:Simply informing you that it has been
week since you have contacted Value City (5/5/25) and they still have not called us
Thank you for all your efforts,
Regards,
*** ***

Good afternoon,
We will send a service technician to inspect for accumulation and if leather was cleaned and protected, if accumulation found the claim will remain denied
thank you

Good afternoon,
Spoke to the customer and we are working out a store credit process
Thank you

The customer purchased a protection plan that does not cover accumulation of damages, improper care, or animal damagesSome or all of these elements are illustrated
in the attached pictures of the customer’s tableWe will replace the chairs that the customer has rough finish on but we are unable to service the table
*** ***

I am rejecting this response because:
Ashley Furniture is so full of it!!
Don't compliment yourself with your "nearly half the price of new" commentIT SHOULD HAVE BEEN FREE!!
1) Two sofas were purchased and supposed to be delivered together and some mn made "one for delivery and "one" for pick-up???? REALLY???!!
2) They called themselves "trying to make it right" by sending two scrawny guys later on in the day to make a second deliveryNeither seemed
to have any moving experience which was evident by them slamming the sofa into the wall while trying to navigate it up the staircase and subsequently breaking one of the legsThen as they leaving, one of them had the nerve to ask me if I were going to pay them because they were only doing this as a favor. ARE YOU KIDDING ME!!!
3) After expressing my total displeasure to the general manager and agreeing to come into the store to discuss what they were going to about this broken
sofa, I was offered three options: a) a full refund b) keep the broken sofa, if I could live with it....what!!!??? and they'd give me a $and some kind of a store credit
c) since this was a clearance item and they didn't have another clearance item in the store like it to replace, I was officered a brand new one
of its kind. I needed a sofa (which is why I went there in the first place), so the choice at the time was to have them order a new one. This was all done on 7/5/2014. They gave me a printed receipt with an estimated delivery date of 7/14/to deliver the new sofa and remove the broken one
4) 7/14/comes and goes and no sofaI'm trying to exercise patience here with these people so I give it an additional weekFinally, by the 21st I call
themThese people didn't even know what I was talking about!! They had no idea where that new sofa was...in the store?...at the warehouse?...Not
a clueAfter being put on hold, I'm now told "I'd have delivery on the 24th. COME ON PEOPLE!!!!
Yes, the delivery finally came on the 24th and they removed the broken one as agreed; and, yes, they were professional movers (which is what they were
supposed to be). How dare you look for Kudos for doing your job? And just exactly what "courtesy" are you referring to???!!! Your movers broke
the sofa that I purchasedYou didn't have another one in clearance to give meI certainly had no use a tree-legged sofaIt was either my
refund (and I needed a sofa) or you order a new one. That wasn't a courtesy! Options were limited and you needed to make it right. A "courtesy" is something you do "ABOVE" the mistake you madeYou only did what needed to be doneI should have received "courtesy" for every inconvenience outlined above. Instead, you just used the final delivery to mask all of the foolishness you put me through
Make no mistakes about it and don't go patting yourselves on the back either, Ashley Furniture. Let's not get it twisted or forget how we got here. I had to call and fight and make you do the right thing every step of the wayI was the one proactive hereNot youEverything that you eventually did was as a result of one of my callsYour definition of customer service is incompetence, lack and unprofessionalism. I probably would still be waiting for the sofa had I not called on the 21st. My goodness, this sofa was originally purchased on June 28, 2014. Almost a full month before I got itTHAT'S CRAZY!!!
Bottom line, your stinking response is equal to your stinking serviceIt's not enoughIt falls quite short of what you could have doneEven your response wasn't
sincere and/or apologetic, but I'm not surprised. YOU'RE AWFUL, ALL OF YOU!!

The customer is scheduled to have the damaged chairs replaced on 5/27/

I am rejecting this response because:
we keep having problems with this set not customers option,it is the set the way was put togther,for instance new wedge had to be redone for the manufactor made it wrong.so now still waiting for a new wedge.value city needs to stand by thier product,either some kind of reund or I want warranty on this furnityre
Regards,

Complaint:***
I am rejecting this response because:
This is not a "courtesy" to us. The company is indeed picking up our table to fix however it is because
of a contract we signed about a warranty - they are doing no such "courtesy" to us. We paid for this service and they need to deliver the service. Very simple. They were denying us this service because of subjective reasonings and this is why it has been escalated
It would be greatly appreciated if the accurate comments around posted about this company for future clients
I appreciate all the support Revdex.com has provided and I am grateful to them
Regards,
*** ***