Crest Furniture Inc.

The technician is incorrectI will personally contact the customer to inform them that this will not go under their protection plan as it was a delivery issue

To Whom This May Concern,
We have spoken with the consumer, *** ** *** and settled their concerns by offering them a reselection on their sofa and loveseatThe consumer has accepted this offer.
Thank you,
*** ***
Crest
Furniture Inc.###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Regards, *** ***

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meThey contacted me and have given us credit to replace the living room set
Regards,
*** ***

Good evening,
We will call the customer to open a service claim and send a service technician to inspect and repair if repairable or make a reportthank you

Good afternoon,
We do not have a return policy on mattresses for comfort issue but we can give the customer a reselection/store credit with a 25% restocking fee that must be paid in cash before delivery of new mattressThank you

We will allow for store credit for the merchandise as the merchandise is over years oldThe merchandise will be picked up once the customer has selected new merchandise and it is set for deliveryThe protection plan does not provide for a refund

Good afternoon,
We will give store credit for a reselection as furniture is less than a year old
Thank you

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

We are contacting the customer today to schedule the delivery of the new chest

Good afternoon,
I will have someone call the customer today to get photos of the condition of the table
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Replacement table must be the same make,
model and quality as the table I initially purchased

The customer was delivered a new piece of furniture as a courtesy as the customer had paid for a floor sample (nearly half the price of new)The delivery was made 7/24/

Good afternoon,
Our records indicate that we issued the gift card 9/16/it would take a couple of days for the customer to receiveThank you

The merchandise is nearly years old so this is a courtesy repairThe best I can offer is to have the technician attempt to repair this in the customer's home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me
I appreciate the help that the Revdex.com does to protect the consumerThank you for you time and help regarding my voice to be heard

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me in terms that the delivery will be timely and Fiancé and I will not have to miss work to receive the itemsWe would appreciate promo weekend delivery***, from Ashley's furniture called this past weekI returned the phone call and left a messageI have yet to hear backI am going to call on Monday when she is back in the officeI look forward to resolving the issue asap.Warm Regards,
*** ***

34)">As promised Value City many weeks later (3/14/to be exact) did deliver a new table and as suggested I inspected the new table and everything appeared to be fine. However, when they had me examine the table they did so in my living room, they set the table up and asked me to inspect. After receiving the go ahead from me that the table was fine they proceeded to set the table up and left. After they left I have now noticed that the table does not match the chairs! Because the company did not replace both the complete set (table and chairs) they appear to be two entirely differently shades of white and do not matchIn an attempt to resolve the issue on my own I sought out a quote from a contractor to paint the set, the result was a $quote which is not feasible at all.I am once again asking that the company either replace the set complete set (table & chairs) to ensure that the items completely match or at this juncture refund the money and take back the set. I emailed the manager of the store Patrick directly and have nothing back. I even offered to come to the store personally and switch my set out with the set on display.Please tell me what can be done

Good morning,
It seems that this customer did not purchase from any of our stores as we do not have any store in Phillipsburg
Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWhen will this be happening? And how will I receive my refund for the protection plan?
Regards,
*** ***