Crest Furniture Inc.

To Whom This May Concern,
We have discussed this situation with the customer and have offered a reselection on the item
Thank you,
*** ***
Crest Furniture Inc** *** *** *** ***
*** *** *

Good afternoon,
We have issued a check for $from the gift cards, the rest $the customer has to call the store to provide them with the credit card number so it can go back into the account
thank you

Good afternoon,
This customer is scheduled for a service technician to inspect and repair if possible for 1/16/
Thank you

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Good afternoon,
We have denied the claim for failure to follow the warranty, our protection plan states that the customer must call within days of each occurrence, this furniture was purchased on 8/06/and delivered 8/16/11, the first claim we received from the customer was on
2/22/with an accumulation of peeling through out both sofa and love seat unfortunately we can not honor the protection plan when damages ware not reported in a timely manner.Thank you

Good afternoon,
Informed the customer that the refund money should show in the next billing statement

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The customer was informed yesterday that the damage on the leg of their desk is not a defect but caused by the customerThey were also informed that the gap they are seeing between the door and the desk frame is normalWe will order a leg as a courtesy for the customer and send a technician to
install itWhile the technician is out for the leg he can take a second look at the drawer just to be sure it is up to standards

Good evening,I called customer and spoke to Mrs. [redacted], Mrs. [redacted] is willing to go to the store and reselect on a new set for a living room and if she finds something that does not matches her two arm chairs we will give her store credit for...

the two arm chairs.

Good afternoon,
Unfortunately the pictures show peeling all over the furniture there for they are not covered, protection plan states damages should be called in within 5 days.
Thank you.

We will offer the customer credit for the amount they paid for the sofa and love seat in their home to our store to select something new. When the new items are delivered we will remove the old items at the same time.

Good afternoon,
      We will replace the sofa.
thank you.

Good morning,
 
     Unfortunately we can not give full refund as customer was aware of delay on special order items, please review attached copy of signed sale.
 
Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Good morning,
 Unfortunately we can not pick up the furniture for refund as this is a repair and not a replace policy. Our records show that we are scheduled for service 10/07/16.
Thank you.

Yes the furniture has been picked up and we have received a discount on the table and chairs we have purchased.  This case can be closed.

Good morning,
I called the customer to inform that we will allow a reselection, left a message to return the call so I can explain the process.
 
thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me.  I just widh that the company had better customer serivce and that this issue was resolved in a more timely basis.  This has made me not want to purchase anything further from ashley furniture or any of the companies affiliated with Ashley.  I am very concerned as to the other peices of the furniture I have also covered by the same warranty.  Will the same situation happen if I need warranty repair on those items?  Thanks for finally correcting this situation!

I am rejecting this response because:
 My complaint was...

closed out. Vendor replaced the part and promised a $100.00 credit.  It has been 20 days since the complaint and I don't see the credit on my account.  Do I need to file a new complaint, or can this be resolved some other way.

We will order a new seat casing and footrest and send it to the customer. When it arrives the customer can contact us and we will send a technician to install it.