Crest Furniture Inc.

Complaint: [redacted]
I am rejecting this response because:
The slice was from the delivery people. Who placed the chair against a wall. And we do have a 5 year warranty on all of our furniture. It was never once mentioned that you were doing this as a curtsy to us. I always thought it was an ethical obligation to fix damaged good that you sold someone. 
Regards,
[redacted]

Good afternoon,
I have called the customer and informed her that we can only return the protection plan money back as a store credit. Customer is not happy with the decision but agreed.
Thank you.

Good afternoon,
There is a delivery charge because this is a warranty claim and not a manufacture defect claim.  In order to give the customer store credit we must pick up old item. 
Thank you.

Complaint: [redacted]
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I am rejecting this response because:
This matter has not been fully resolved.
Thus far:  1.  I have received a $200 credit for the excess [redacted]e and annoyance this matter has caused.  2. The 3rd sofa was delivered by a very professional and courteous Delivery Team (Thank you).
Still outstanding:
The replacement sofa was not delivered in 'mint' condition. There was a mark on the left, top cushion. I further noticed that there was a mark on the left, top-side of the recliner. I called Valley City Furniture (VCF) and explained this to one of the receptionists. I asked how I should clean it, and she advised that I should have VCF's contracted cleaning company handle it, so that it wouldn't affect my 'Crest, 5-Year "NO WORRy" Comprehensive Service Agreement'. She further advised the number to call and said to speak to [redacted] to schedule a cleaning. The cleaning was scheduled for Friday, May 30th. After the Cleaning Technician was done, he gave me some cleaning tips and advised that I should only call for cleaning service when I had some major cleaning issues, because under contract, the cleaning company had a limited number of [redacted]es that you can call. I explained that the service for that day was not to be deducted from my allottment of cleanings, because the markings were there upon delivery.  After the cleaning technician left, I called [redacted] at his cell phone number and left a message asking him to confirm that the cleaning of my furniture for that day was not to be deducted from my Service Agreement.  As of today: Monday, June 2nd, I am still waiting for this confirmation.
I would like to put this matter to rest and ask that the Revdex.com assist me with getting this confirmation.

Good morning,
Attached is a copy of the protection plan where it states that its the customer's responsibility to return their product to the nearest distribution center if out of our normal trading area of 75 miles. I spoke to MR. [redacted] and informed him that I can prorate the money...

that he paid for the protection plan and give back as a refund. that is the only thing we can do for the customer. we can not transfer a store credit to a store in Hawaii as the Ashley stores are individually owned.Thank you.

Complaint: [redacted]
I am rejecting this response because:
I was informed by [redacted], store manager I would receive a call from...

corporate inregards for compensation for all the time spent for inconvenience of of delivery 3x of defective King size mattress size.
I never received a call from anyone.
Regards,
[redacted]

Good afternoon,
unfortunately we can not cover the claim as the sofa is peeling all over, this was clearly not called with in 5 days of occurrence.
Thank you.

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

Good afternoon,
      We will offer a resection/store credit for both pieces.
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that Resolution is acceptable at this time. I am still very...

unhappy with the quality of service and will never use this company again.

Good morning,
 
     Reselection/store credit means that we are giving the customer credit for what she paid for sofa and love seat towards a new purchase, once we deliver new furniture we would pick up old furniture.
Thank you.

Good afternoon,
We called Mrs. [redacted] and left her a message informing that we have already gave her full refund on the mattress and that we even tried to deliver a better quality mattress at no extra charge and we did not satisfied her, nothing else we can do for the customer but give her a full refund.
Thank you.

The customer has accepted our offer of a perfect redelivery of her current set at a discounted price. Customer has...

also agreed to Ashley Furniture Home Stores picking set up for refund if the set does not come to her specifications.

Good afternoon,
Our records show that we are going to deliver the ottoman 9/14/16 and offered a gift card and customer accepted.

I am rejecting this response because:
sans-serif;">My name is [redacted] and my complaint ID is  [redacted].  I was emailing your company to let you know that my original complaint was never solved.  Crest has been delaying the repair of my sofa even though they stated they would repair it.  First they requested I send pictures of the sofa to order the needed parts, then they stated they didn't get the email with the pictures.  Then I resent the picture of the damaged areas and then I called back and they stated my request for a repair was denied AGAIN.
Regards,
[redacted]

Good afternoon,
We are picking up the chair for shop repair to repair in the warehouse shop and we are ordering parts for the love seat and repair in the home.
thank you.

Good afternoon,
     We already gave the refund for $1230.96 on 9/17/15.

We will give the customer credit for the living room set they have purchased to pick something different at our store. When the new merchandise is delivered the original set will be picked up for return to the warehouse.

Good afternoon,
 
     We see that the customer called a month after delivery, unfortunately we can not pick her furniture for a refund as we do not know if customer had bugs before furniture was delivered to her home. Value City Furniture does not...

have bed bug.

Good afternoon,
     only thing we can offer is store credit.