Cricket Communications Inc

Review: Hello, I paid my cell phone bill in 2months in advance. I paid for september and October. I am leaving to go to another country in which it occured unexpectly so I wanted to disconnect all servies. I will still be able to email you all via email and the adress is also five it would get fowarded to me but to continue. I asked for a refund and they told me since I made one big payment no refund will be given and I would basicly loose out on 132$Desired Settlement: Hello, I paid my cell phone bill in 2months in advance. I paid for september and October. I am leaving to go to another country in which it occured unexpectly so I wanted to disconnect all servies. I will still be able to email you all via email and the adress is also five it would get fowarded to me but to continue. I asked for a refund and they told me since I made one big payment no refund will be given and I would basicly loose out on 132$

Business

Response:

September 12, 2013

Review: I purchased the new handset this past May. From the beginning I could not get or send picture messages. I was told to re-program my handset, I did this. I even went into the location of purchase, I was told something was disabled. The rep enabled it and for a short time I could send and receive picture messages. For the past two months I have not been able to get, receive or download any type of media mail on my handset, even thought I've paid the bill in full on time. I called a local location on the road, the location I purchased the handset from has no listed incoming line. I'd initially called to downgrade my plan to unlimited talk/text since I couldn't get/send/download any media mail. I was told I couldn't have that plan with this handset. I first spoke with a [redacted] and was told that she could not help me and put her supervisor "Pong" on the line. I was explaining the situation to him when he interrupted me and said, "Did you get the phone from this store?!" I replied, "No, I did not, but, this is an authorized local cricket store, and I needed assistance." In the middle of me asking my question, he disconnected the call. I called back, he informed me that I was wrong for calling him, that I'd called the wrong store, and, again, hung up. The location is [redacted] ###-###-####. The call ended @ approx. 10:44am.Desired Settlement: I've paid my bill in full each month since the handset switch and still can not get/download or send media mail. I did not get ANY customer service from this place or the representatives of the company. My daughter has special needs and I need this function to work on my handset as we are in the middle of having a special wheel chair built for her, and I am out of the loop with Doctors and her therapists. I tried to get assistance over the phone, but was handled rudely and hung up on.

Business

Response:

October 7, 2013

Review: On july 22 2013 Iwent to the cricket store and purched a phone and servicethe phone was being financed through YBUY. cricket takes payments for the phone and the phone service.On October 18 I went to the cricket store to terminate my service becauseof the expence.Thats when YBUY told me that they did not recieve septembers phone payment.Since I was at the cricket store I asked the clerk to check and see if I made the payment,He said I did make a phone payment for sept.The problem is Cricket applied the money to the service,not the phone.So when you make a phone payment,you dont realy know what your paying for.The clerk said if they are not sure they apply the money to the service.He said people like to pay for service in advance.I explained to the clerk that Im on a very fixed income and that I cant afford to pay in advance.He said there was nothing can be done about it.My monthly service is on auto pay .I am retired,living on $905 per month for my wife and I,thats why we dont pay ahead.Desired Settlement: pay YBUY $95.00 plus any late charges for the month of September.

Business

Response:

October 29, 2013

Review: I purchase iPhone's 5 to our company from Cricket over a year ago when I purchase them iv'e been told by the sales rep's that all the phones are unlocked for international use now, after one year of use, some of the phones got locked, and I can't use them any more . Iv'e contact cricket and talked with manger named [redacted] and he says that all my phone was unlocked because I purchase and activate them before June 18/2013 and he don't know why that are locked now. he asked me to contact apple and apple says that it's all up to cricket and that they can't unlock my phones and that it's cricket that locking my phones. I am now between 2 companies that agree that my phones should be unlocked but no one willing to unlock them for me.Desired Settlement: get my current locked phones (total of 5 as of now) - unlocked as promise and if any other phone will get locked in the future again- unlocked him

Business

Response:

January 3, 2014

Review: I called cricket wireless customer service to activate a new line of service and to purchase an iphone for my daughter on dec 2, 2014. The customer service rep took my credit card info and did not say how much the total was or that she was processing the payment, but did so anyway without me knowing. When I asked her, the total was for $374.15. I knew this was wrong. I questioned her about this and realized she ordered the wrong iphone. I requested the payment be stopped but the supervisor said that couldnt be done. I also requested the right phone be sent to me and they could just refund the difference to me but again they said this couldnt be done. The supervisor said to refuse shipement on the phone when it arrives by ups and I would be refunded in 3-5 business days. I did this. Well 3-5 business days passes and still no refund to my card. I call and spend hours on the phone and they tell me they cant find my order and are asking for an order number. The customer service rep said they would email that info to me when I first ordered the phone but that didnt happen. So I have no order number, no tracing number, and I dont even have that phone number of that phone. They proceed to tell me that it will take two weeks for a refund. No refund after two weeks and I call again. After yet again hours they tell me it will be thirty days till I get a refund. I wait again and still no refund after 30 days. I call again and get the same hours again on the phone and they transfer four different times to rude people. They hang up on me and I have to call back twice and no one can give me any answers. Not only this but now as of Dec 31, 2014 another charge of $62.04 shows up on my card from nowhere without my permission for cricket wireless. I call about this also and again they tell me the same thing again that it will be thirty days and they will look into the charge. I have no idea where or why this charge is on my card. Please help me get my refund back asap.Desired Settlement: I would like my refund of 374.15 from the phone that was incorrectly ordered by the cricket customer rep that I never received and never used. I do not know the number of that phone number because they would not give it to me. I have two active lines that are with cricket [redacted] and [redacted] so that there is no confusion. Again I do not know the phone number for the charge of the phone of $374.15 that should have been refunded already. Also I would like to be refunded for $62.04 asap

Business

Response:

January 16, 2014

Review: I had called cricket because I was unable to get service for a over 3 days due to mobile network issues and discussed with [redacted] that I have a phone that I am unable to use and that I was going to transfer service and have both of my numbers on my cricket account ported to [redacted]. She said that she understood and wishes that she could have been more of a help to me. She informed me to call her 24 hours after my numbers have been ported to [redacted] to discuss with her the amount and credit of my refund for the days of unused service. I called today and was informed by the same woman [redacted] that Cricket does not give refunds for services already paid. She argued with me and gave me absouletly no solution whatsoever. Cricket owes me $66.20 + taxes for the 20 days of unused service. This woman refused refund as well as any type of help and would not transfer me due to she was stating she was the highest up the chain. I will never ever do business with Cricket and this is after 10 years of them having me as a valued customer. I feel I have been robbed and that my money has been stolen right in front of my eyes. How can a corporate company get away with this, I guess if they do this to 1000 customers a month they pocket $66,000 and thats just an estimate of how much money Cricket steals from honest people. No wonder they stay in business.Desired Settlement: I want my $66.20 + taxes for the 20 days that were unused and discussed with the Cricket manager "[redacted]... they should not make agreements or promises that they can not follow through with.

Business

Response:

February 6, 2014

Review: I start as purchasing another cellular phone from (cricket) a cell phone service I have gone to fore years I bought a new Samsung galaxy discover on 1/18/14 I seemed pleased with the phone and on Sunday 1/19/14 the phone would suddenly freeze up fore 30 mins or so where d have to pull the battery and reset it so after I got off work Monday I drove 30 mins to the store to exchange the phone and the rep [redacted]) would not comply with what I told and explained her she continued to argue with me fore about 20 mins before she exchanged my phone with the same one but a new one and within 1 week of owning the new one it is worse than the last one sometimes I cant even make phone calls and today 1/30/14 I go in to the store and explain to another rep what is going on and ([redacted]) proceeded from another counter to the counter I was at and basically said she cant do anything about it I would like to discontinue my services there and would like a refund on my phone so if you guys can help me id really appreciate it I am very very disappointed to see my hard earned money go to waste by using this NEW phone that works like 13 year old phone witch should not be happening.Desired Settlement: I would like a full refund from my purchase of the phone and the case I bought. Phone-$83.24 and the case-$21.61.

Business

Response:

February 10, 2014

Review: I called Cricket to set up hotspot internet service. I already had a modem all I need was the prepaid service I spoke to rep on phone she advised all I needed was to make a payment of $45 and I would be all set up. I gave her my credit card info and authorized a payment of $45. I noticed the same day the $45 charge I authorized was pending and also a charge for $78.74 that I didnt authorize at this time the $78.74 was pending. I spoke to 3 or 4 different people from cricket finally I got someone that told me they didnt see a charge for $78.74 at all that they charged only the charge authorized of $45. I said ok thinking it was some type of mistake since it was still in pending at this time thinking it would just drop off. On 2/13/14 I noticed both charges the authorized $45 and the unauthorized $78.74 charged had now cleared my account. I called Cricket payment center explained and was advised that this charge was authorized and basically they cant do anything. I explained the charge was NOT authorized. I was basically told there was nothing that could be done on my behalf for the charge of $78.74 not authorized on my account and they told me when I asked what the $78.74 charge was for they advised they could not tell me.Desired Settlement: I want a full refund of my money $78.74 or 2 months of free service for the inconvenience.

Business

Response:

February 19, 2014

Review: on the 6th of feb I called the 611 cust serv line to activate a cell phone I purchased from a cricket fact store. I gave the rep my debit card, no phone # or confirmation # was given. funds were withdrawn on that day for 27.94. however my phone was never activated, I called to the 800 # the next day, speaking to 2 reps, a supervisor and a payment specialist who said in 1 to 4 business days my funds would be returned into my account. four days later, and after speaking to my bank every day since the 6th, and learning that the account HAD been withdrawn in the amount of 27.94 had been processed out ant NOT returned during EACH call, I called the cricket customer service number again on two separate occasions where I was told they did not collect any funds that it was an error in my banks end. at this point I called my bank again where they informed me there had been no holding for authorization, just that cricket took the amount of 27.94 on the 6th of feb. I have been dealing daily in trying to get some assistance with refunding my money to which ALL reps, supervisors, and payment specialists said the money was not taken at all. to which I called my bank AGAIN and they have assured me the funds had been removed on the 6th.Desired Settlement: I just want my money back. I will never use cricket again. they are worse than common thieves. after all the years I DID use their service and was a loyal customer and THIS is how they treat people.

Business

Response:

March 4, 2014

Review: I use to use Cricket broadband a couple of years ago and never had any problems with them...until December/January 2014. I was paying $35 a month of their service to do basic school work online. I didn't even watch videos or use Facebook or email and started having problems with the service...I was supposedly eating up the monthly allowance within a week!? So I called Cricket up and added even more money to the plan and I was then at $45 a month for their 4G plan... I supposedly used that up in 2 days!!?! There was no way since I wasn't even using their service, I was using my actual cell phone which is through a different carrier! So, my boyfriend and I talked about it. Why spend $65 a month for no Internet service that isNOT unlimited when we can go to Charter and get Internet plus cable and everything else for under $100 a month?! So that is what we did. I am so happy we made the switch! I called up Cricket today and ended up talking to the manager since I still have $33 left in my Cricket account and he told me they couldn't refund my money! He suggested I go out and by another modem by them and use up the $33 in my account!!? I was livid by this time in the conversation!! I asked him why on earth I would go out and spend x amount of money on a modem just to use up $33 when I already have working Internet through another carrier!!??! So they refused to refund my money due to their "policy" and now I am out $33 which I would like back. I told the manager that word of mouth is the best marketing out there and they really know how to keep their customer's happy (sarcasm).Desired Settlement: I would like Cricket to refund my $33 that is left in my account and that isn't being used anymore.

Business

Response:

March 7, 2014

Review: on 2/22/2014 I paid for march services my bill is due on the streets 24th of every month .I changed carriers on 2/24/2014 and had my number transfer ed to the new carrier .I called customer I tried to get my money back it was then I was told theyhave a no refund policy I was told I was just out of luck I work hard for my money as im sure you I do to and I dont like handing it to someone and not recieving a service for it I would like my 54.00 dollarsback they I dont have a right to keep it please help me thank youDesired Settlement: Would like my 54.00 cash back

Business

Response:

March 10, 2014

Review: The customer service is horrendous. They do not understand plain [redacted]. No matter how simple you make the question they turn it into a giant ordeal. I cringe anytime I have to call the 800#. The start if the horrible experience is that I have to provide account information to a phone system before I can speak with someone the annoying thing is that after entering this information I must repeat the exact same information to the person who FINALLY answers. Why do they not have something setup to keep from inconveniencing the people they have left on hold for sometimes upwards of 45 minutes to an hour? If my phone had not cost so much I would take my service and the rest of my families services to competitor who only charges for the services you actually want. Ihad data backup which was included not I have to pay more for a service I was already getting for free it is just robbery. I plan on writing a [redacted] about how this company performs and how they treat their customers. Other companies are cheaper.Desired Settlement: I would like them to look into possibly hiring in this country people who actually understand english, and not make us provide our account information repeatedly by the time they answer I am already pretty angry from the ridiculously long wait period where we spend time on hold listening to useless sales pitches or muve music crap that I don't even want on my phone to begin with. There are no options to get rid of services you do not want they are included whether you actually want them or not.

Business

Response:

March 12, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In her complaint, Ms. [redacted] states that she is not satisfied with the customer service Cricket provides. She feels that it is inconvenient to provide her account information to the automated system and then provide it again once an agent answers the phone. She said she has often had to wait on hold for more than 45 minutes. She states that Data Backup is no longer included in her service, now she has to pay more for a service she was already getting for free. Ms. [redacted] requests that Cricket consider hiring customer service agents within the United States. She also requests that Cricket consider changing their hold music and sales pitch messages.

We apologize to Ms. [redacted] for any poor service she felt she received. Cricket strives to provide excellent customer service and we regret when that high standard is not met. Her feedback has been forwarded to the call center manager for additional follow up and training. In this day of multiculturalism, Cricket embraces a diverse workforce. While we understand that the call center representatives may sound different, we train all representatives to provide excellent customer service.

Please be advised that several situations may make it difficult to speak to a Customer Service Representative when calling [redacted]. Customers may experience extended wait times during peak hours when call volumes are high. If Ms. [redacted] finds herself calling during late afternoon or early evening hours, the wait time may be longer. Alternatively, Ms. [redacted] may also visit a Cricket Store to speak with a Customer Service Representative. To find the nearest Cricket Store, Ms. [redacted] can go to www.mycricket.com and click on the "Find a Store" link.

Effective March 23, 2014 Cricket’s MyBackup service and Unlimited 411/MyBackup bundles will be discontinued for all customers and devices. MyBackup will no longer be available in any rate plan or as an add-on feature. Ms. [redacted] can log onto [redacted] before March 23, 2014 to transcribe her MyBackup contact information. Alternatively, she can export her contacts from her phone to an SD card or backup with a Gmail account, as Google offers free services to synchronize contacts.

We thank Ms. [redacted] for her communication and trust that this explanation properly addresses her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

All of that was just canned response to a problem they always have, not at peak hours...at all hours. The reps can hardly understand [redacted], and they are not knowledgeable about anything specifically.

Review: So I'm from [redacted], ** and when I went to cricket I told them that I was going to be relocating to [redacted] and they told me that [redacted] has 4G LTE Unlimited Talk, Text & Data coverage. That is a lie; They don't offer service here in [redacted]. Also they have signs that say Nation Wide 4G LTE coverage which is also a lie. I've never had 4G LTE reception with Cricket.I was obligated to change carriers due to the No Service situation here in [redacted]. I went to [redacted] and Cricket locket my phone and they don' want to Unlock it. Even though we didn't sign a contract or anything and I paid the exact same amount of my iphone 5s as it is in the apple store they still refuse to unlock my phone. I already transfered my number to [redacted] I'm already paying my service there and Cricket still refuses to unlock my phone.That is Fraud, False Advertising and Un-Ethical conduct towards their customers.Desired Settlement: I want to file a law suit against them for Fraud, False Advertising and Un-Ethical conduct towards me. I've spent 4 days of my time wasting time in the phone with them, so I also want to be paid by the hour that I couldn't work because of me not having my phone. I do public relations and I need my phone to work; They caused me to over stress and I've had a headache for the past 3 days because of that. I want those hours to be paid. And I want the entire nation to know about this situation.

Business

Response:

April 23, 2014

Review: My bill is due on the 17th of the month. I paid the bill on the 7th of April through crickets website by check. I logged on again to their website and saw the payment had not posted it still said charges pending so I paid the bill again because I had forgot I paid it on the 7th. I remembered I usually pay the bill around the first with the rest of my bills so I checked my other bank account and saw that I had made a payment on the 7th and it had processed and was taken out of my account. I called cricket to inform them that there was a duplicate payment made and was told they have a no refund policy that the payment will be applied to next month. I made a transfer from the account the second payment was made to the account the first payment was so the check did not process and was returned. On the 16th of April my service was disconnected for non-payment even though this bill still is not due for another day because the second payment was returned and they want their money.Desired Settlement: I paid for service from March 18th to April 17th. I also paid for service from April 18th to May 17th. They want me to pay for May 18th through June 17th before they will reconnect my service and that is not legal I paid last months service early and this months service early you cant punish me because I don't want to pay for next months service early. That is what cause this problem. I want my service turned back because they have my money for service for this month already.

Business

Response:

April 28, 2014

Review: I have a phone from Cricket and the phone heats up to the point that it burns my hand and fface. Sometimes I can not answer it due to the heat it hold. I have been to Two different stores in my city and was told my device was under warranty but the company wants me to pay 40.00 for a 60.00 phone. Customer service with this company is very rude and have a habit of over talking the customer.Desired Settlement: I just want a better phone with out have to pay

Business

Response:

June 24, 2014

Review: I have had Cricket service for years and for the most part have been satisfied with it. However, AT&T just bought them out. Now, suddenly, my phone does not receive calls. Every call goes directly to voice mail with no notification. Numerous other issues exist and Cricket personnel have worked hard to try to resolve the issue. They can't. I am in a job in which I am on call and must be able to return calls within 10 min. of being contacted or I will be fired. Because of the disaster caused by AT&T, I have had job issues and had to purchase a new phone and service because no one can make my phone ring. Nightmare!!! I still have no cover or case for my new phone because of the cost. I also canceled my bank drafts for payment today and asked for a confirmation email to make sure that I have no further withdrawals since all they do is mess things up worse than they were before. They refused and won't even send me a confirmation that they will not withdraw any more money. They just charged me yesterday so they owe me that money back for a service they can't provide. What a disaster that could have cost me my job. I want a call from the CEO....I'm tired of working with people who have no power to make changes or correct problems. I spent 2 1/2 hours in that stupid store today trying to get help and45 min. on the phone with text services. This is worse than buying a house. What a disaster. Why couldn't you just leave me alone?

Product_Or_Service: Other /Other/

Account_Number: ###-###-####Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

I want confirmation that you will never take another penny from my bank account. I also want to be reimbursed for the money you took yesterday and won't provide a service for...You nearly cost me my job...What is wrong with you? I also want reimbursement for my new phone I had to buy because of the intentional problems you caused me...$300.00. Why would someone try to destroy someone else's life this way in one day...This is a new job. Why wou

Business

Response:

June 26, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: 2[redacted]7

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In her complaint, Ms. [redacted] states that recently her phone started having issues where all of her calls immediately went to voicemail. She claims this is after we merged with AT & T. She says she has worked with our Technical Support department to no avail. According to Ms. [redacted], her job makes it necessary for her to call back people within 10 minutes or she could get fired. Therefore, she bought a new phone. In addition, she states she has cancelled the “payments” we are taking from her account and she wants proof of its cancellation. Ms. [redacted] is requesting we stop taking monies from her account, wants reimbursement of monies we “took” from her account and reimbursement of the new phone she purchased.

We apologize to Ms. [redacted] if she felt she received poor service or was inconvenienced in any way. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

In researching this complaint, we show that Ms. [redacted] was enrolled in our Automatic Bill Pay from February 18, 2012 until July 31, 2013. As we mentioned in her last complaint, each month around the 10th we receive a $35.00 payment via Electronic Firstech. These payments appear to be automatically drafted and are processed as electronic checks. She is the one who has control over these payments, and she is the only one who can stop those payments.

With regard to Ms. [redacted]’s phone not working, we see notes on the account for some initial troubleshooting on the device. In addition, a number of calls made to her (over a 3 day time frame) from our Tier II Technical Support department to work on this, but she never returned their calls to attempt to resolve the problem. Not knowing whether or not we could have corrected her issues by working with her, we will not be reimbursing her for the purchase of a new phone. While we understand that Ms. [redacted]’s issues with the incoming calls may have inconvenienced her, we are unable to extend any reimbursement or credit for this matter.

We thank Ms. [redacted] for her communication and trust that these clarifications properly address her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

Review: I purchased a Cricket phone and service on 6/16/14. I cancelled the phone and service within the trial period on 6/19/14. I am being billed for AIO Wireless for the plan (post date 6/16) for $35.Desired Settlement: Cancel my plan properly. Refund $35 to my credit card and stop any further billing.

Business

Response:

August

1, 2014

Revdex.com

Review: CRICKET COMMUNICATIONS HAS BEEN BOUGHT BY AT&T AND I WAS JUST TOLD THAT I HAVE UNTIL MARCH 2015 TO CHANGE MY PHONE AS IT WILL NOT BE COMPATIBLE WITH AT&TS NETWORK. I JUST BOUGHT MY SAMSUNG S4 IN DECEMBER FOR OVER $600 AND NOW THEY ARE FORCING THEIR CUSTOMER TO GET A NEW PHONE? FIRST, IT IS NOT BY PROBLEM AS A CUSTOMER IF A COMPANY IS SOLD. I AM SURE CRICKET COMMUNICATIONS KNEW ABOUT THE CHANGE OF OWNERSHIP LONG BEFORE, SO WHY ARE THEY STILL SELLING PHONES THAT ARE NOT "COMPATIBLE" WITH AT&TS NEWTWORK? I WAS TOLD TODAY THAT I CAN TURN IN MY PHONE FOR A $150 CREDIT. REALLY, $150 WHEN I JUST SPENT OVER $600?. CRICKET IS SELLING THE GALAXY S4 NEW FOR $$479 (DONT KNOW WHY THEY ARE STILL SELLING IT IF THEY KNOW IT WILL NOT WORK IN ABOUT 6 MONTHS).Desired Settlement: CRICKET SHOULD OFFER A FAIR TRADE TO ITS CUSTOMERS. I FEEL ROBBED OF $600 FOR A PHONE THAT WILL NO LONGER WORK IN 6 MONTHS. IT MAKES ME FEEL LIKE THEY ARE TWISTING OUR ARMS TO UPGRADE TO A NEW PHONE. I WOULD LIKE CRICKET TO OFFER ME TO UPGRADE MY TWO SAMSUNG S4 ON MY ACCOUNT TO A SIMILAR SMARTPHONE (SAMSUNG S5 IF COMPATIBLE W/ AT&T OR AN iPHONE 5C) FOR A DIFFERENCE OF $150 ONLY (AS I UNDERSTAND MY PHONES ARE USED BUT IN LIKE-NEW CONDITION).

Business

Response:

August

18, 2014

Revdex.com

Review: On 7/29 I placed an order with Cricket in order to convert my account from Straight Talk to Cricket. Order number [redacted].I stated that I wanted to keep my old number.A few days later I received the sim card, enclosed, and the notification that I had a new phone number.In addition my card was charged 3 times for what should have been a one time charge of 60.66I called into to Cricket customer service and was told nothing could be done over the phone.All I want to do is to cancel the order which did not meet my specifications in any case and request a return label so I could return the sim card.I was told by the telephone agent that I needed to go to a Cricket store where everything could be fixed. So I went to the Cricket store at [redacted] Westerville OH.The agents there said that they could not help me and berated me for not ordering through their store as I placed the order online. Their behavior was VERY rude and unprofessional.I contacted Cricket on their Facebook page and explained the situation. I was asked to send an email to their support email which I did at least twice.Nobody from Cricket ever contacted me and I checked mt spam bin.I was then asked to provide my email address and I did that twice also and nobody from Cricket has contacted me.Desired Settlement: I want the charge of 60.66 refunded as I never activated the account. They wanted to change my number despite the fact I has asked to keep my number and charged my card 3 times.I also want a mailing label so I can return the sim card.That's all.

Business

Response:

August

18, 2014

Review: I purchased galaxy 3 phone I also had insurance on this phone my phone was not able to charge due to the import plug so I couldn't use my phone for a few months until they came up with an item that I could charge my battery so I went into a cricket store to explain that I won't be paying my bill because I cant use it so I asked to clerk if I it would b ok and to make sure I keep my same number I got my phone reactivated she said no problem so now my sims card doesn't work so I need a new phone I called to use my insurance when I purchased phone I paid 399 for phone I had to pay to upgrade data and pay current bill plus insurance total of 610.29 now they are saying I don't have insurance when I paid for insurance when bought phone and every month I paid my bill they said it was canceled when I reactivated my phone again I never cancelled insurance because of the cost for phone. I have statement from bank with transaction info they wouldn't honor it.Desired Settlement: I want them to honor the insurance so I can pay my two hundred. I need my phone currently without one using someone else to do this now.

Business

Response:

September 3, 2014