Cricket Wireless

I did a part payment with Cricket on February the 11th and on the 14th my complete bill was due by February the 18th. Cricket suspended my service because I was $5.00 short on my last payment. They did not send me a text or an e-mail concerning my bill, but they can send me a text or an e-mail when my bill is due. this is bad customer service. I wind up paying $24.00 to have my service restored. I do not appreciate this at all. On top of that, when I answer the phone my phone it either hangs up or the screen goes straight to my contacts. I have to answer my phone using my speaker so that I don't miss an important call which happened this this morning at 10:00am. Now I have to reschedule my phone interview because of this. I do not recommend this company to anyone else. If possible I would like for my $24.00 be reimbursed back to me.
Product_Or_Service: Motorola /moto e cruise/Unlimited
Account_Number: XXX-XXX-XXXX

Customer service SUCKS. My phone was suspended blocked for NO APPARENT REASON AND NOBODY COULD HELP ME
IVE TALKED TO 6 REPS! THIS PIECE OF *** SERVICE BLACKLISTED MY SONS PHONE! WE CALLED ASURION WHERE THEY CONFIRMED IT WAS A MISTAKE ON CRICKET 3 times WITH 3 different REPS! Talked to manager Francis 2/19/2019. He called insurance they told him, THEY DONT BLOCK PHONES AND THAT NO CLAIM WAS MADE FOR THE PHONE!! It doesn't even have insurance! I'm *** because I've been otp for 4 HOURS! I bought the IPHONE DIRECTLY OUT OF A CRICKET LOCATION AND PASSED *** OFF TO MY SON

I paid a month ahead and when I called for refund, they told me they don't do refunds.
I paid for a month of service on February 7th but decided to go with another carrier on February 8th. When I called customer service the following Monday, I was told that they don't give refunds. I paid for a month of service that I used one day of and this is ridiculous. I also chatted with customer service via their online chat and was told no refunds.

My son's phone was originally purchased through Sprint. Contract was paid in full, opted out of, and switched to Cricket along with 4 other lines. On January 29, 2020, based off information given to me by Cricket, Sprint, AT&T, and Apple, someone had went into Sprint, reported their phone stolen/lost/missing. They gave their IMEI number to the associate and it was typed in wrong, which led to linking to my son's phone. His line of service was suspended and his phone was put on a "black list". I asked cricket to credit/refund my account for the time my son wasn't able to use his phone. I was told, once payment is made there's no way they can credit/refund my account. For almost a month now, I've been trying to resolve this issue. I've been given the run around. Finally, I was able to get my son's phone turned back on, but because it's still on the "black list", it will randomly be disconnected at any time and I would have to call Cricket to have it restored. So, this has happened several times and Cricket did restore the line. Now, I spoke to Sprint on Monday, February 17, 2020 and was told a ticket was filed to have my son's phone taken off the "black list" and we'd have to wait 72-96hrs for it to be removed. Now, today, February 19, 2020, my son's phone was disconnected between 33:45-4pm. I called Cricket to restore my son's line. It was restored within minutes. Again, today around 9:30-9:45pm, the line was disconnected again. I call Cricket, yet again, and now I'm being told the line can't be restored because it's on the "black list" and we'd have to wait 3-5 days for the line to be restored, yet, I've already made a partial payment (bridge pay)of $60 for this billing cycle. I asked the Manager, Fab, if my account would be credited to no service of my son's line and he said no.
Product_Or_Service: Apple /IPhone 8+/
Account_Number: XXX-XXX-XXXX

Cricket has a malfunction on its app payment , I was redirected to an online payment site, there I paid my monthly amount but the site charge 2 times.
On Monday February 17 I proceed to make my monthly payment on the cricket app, I was unavailable because it has an issue. I then went over and paid on the online payment site, I paid $100 but was charged twice. I quickly called customer service to get some help and cancel one of the payments and in short it was a no refund and suggested I speak to my bank.

I went into a Cricket retail store to sign up for service because they advertised that they had an international package that would work for my upcoming vacation overseas. I had my own phone already, so I just needed phone service. I told the representative helping me where I was going and we double checked the website to make sure the country was one of the approved countries where the service would work. It was, and so we proceeded to sign up for service. He then took my payment of $92. I then double checked if he remembered to add the international feature to my plan, which was the main reason I signed up. He said he forgot and we needed to add that to my plan. For some reason he couldn't do it on his computer and we needed to call the corporate center. We were on hold forever and we finally got someone on the phone to help us. She eventually said that the international feature doesn't work in the country I was travelling to. It only works for calling to that country. That was not what I signed up for. I then said that this would not work for me and I just wanted to cancel the plan and get my money back. The woman on the phone said that Cricket Wireless has a "no refund policy". She refused to give my money back as did the rep working in the store. So basically they told me they could provide me phone service, but as soon as they took my money they said the service won't work.
Product_Or_Service: Apple /iphone 6/unlimited
Account_Number: XXX-XXX-XXXX

Cricket Wireless claims payment wasn't received for phone purchase, and blocked phone as stolen. Chase bank confirmed they Cricket accepted payment.
I purchased an iPhone XR via CricketWireless.com on Nov 30th (order #XXXXXXXXX). The transaction of $618.49 posted to my credit card statement on Dec 2, 2019.

Chase Bank incorrectly flagged the transaction as a fraud and issued a charge-back that posted to my statement on Dec 3, 2019. I was unaware that this had occurred until Dec 17th when I received in the mail a letter from Chase indicating that the transaction was marked as fraudulent, the money had been returned to my credit card account, and that a new credit card had been issued.

I contacted Chase immediately and notified them that the purchase to Cricket Wireless for 618.49 was not fraudulent and was initiated by me. Chase proceeded to reissue the payment to Cricket Wireless. My online Chase bank statement shows that Chase reissued a payment of $618.49 to Cricket on Dec 19, 2019. During a phone call on Feb 17th 2020, Chase bank reconfirmed that Cricket Wireless accepted payment.

Cricket Wireless never contacted me to indicate any problem with this transaction for the phone purchase.

On February 15th, without prior notice, Cricket blocked the iphone. After calling customer support they indicated the phone was on the block list. They did not have a reason for why it was on the block list, so they reinstated the phone. A few hours later the phone was blocked again, this repeated every few hours. On Feb 17th we spoke with customer service, and they finally explained that the phone was marked as stolen, since they don't have a record of receiving payment. I spoke with multiple customer service reps, all of them stated the following:
a) the phone has been added to the block list as stolen and the phone cannot be removed from the block list,
b) they are unable (or unwilling) to contact chase bank to rectify the transaction,
c) they are unable to accept any proof from Chase Bank that the transaction occurred.

On Feb 18th, they permanently blocked the iphone. In addition, they suspended the phone number associated with the iphone. Now the phone line cannot be used to make phone calls, even after transferring the SIM card to a different phone, even though we are paying for service.

To summarize:
a) cricket has received our payment of $618.49 on Dec 19th, 2019,
b) cricket has blocked the iphone associated with that purchase,
c) cricket has received our monthly payment of $110 on Feb 6th,
d) cricket has blocked one of the phone lines that we just payed them for.

Cricket Wireless like to scam and take money without any true protocol! Bernadette and June XXXXXXXX. Supervisors on duty
Today makes the 3rd time I have had a bad experience with Cricket Wireless. Mind you I have only been with them 3 months and 8 days. I had a supervisor set me up on auto pay in the month of December. Somehow between that date and today's date my auto pay was deactivated. No warning, no text, nothing. I was unaware. Until I called early this morning and spoke with a supervisor. According to her(Bernadette) my auto pay had been suspended since Jan the 9th and I know had to pay $15 extra dollars on top of my payment in order to connect my services. They had cut my phone off at midnight, again without me knowing, and I had been trying to call since then but were are closed from 8 p.m. the night prior until 7 a.m. that morning. Anyhow, I tried to explain to Bernadette that I did not cancel my auto payment, I didn't even know how to set it up, let alone cancel. At first she told me that they had tried to charge my card and that it was cancel due to insufficient funds on 1/9. When I explained two things to her, one that I never have insufficient funds on my card and two that my bill is due on the 19th so they shouldn't have even tried to run my card on the 9th anyway she proceeded to make up things to try to make her case. She tried to tell me that when they do an auto pay they run your card for a dollar, again that was done at set up so that was also untrue. At that point she told me I canceled it from my end, on the app. The same app that I don't know how to use! I explained to her that I never use that app and that her story has now change 3 times. I then explained that there was a factory reset done in the month of January that could have been the cause because it reset my phone back to basically brand new. I lost a lot of contacts, media and most important money! I also reminded her that the supervisor set it up because I was a new customer and knew nothing about it. So the only way I could see that happening would be through the reset. She told me that it wouldn't take me off I would have to manually do that and that she would not waive the fee. I advised her that still to this second I don't know about auto pay, asked her to educate me, use some discretion. I also advised that I don't feel like I should pay a reactivation fee because I was never informed that I was off auto pay, that I thought I was still on, and had the money to pay now if she would like. At this time a total of 5-6 hours had passed since the disconnect and the only reason it was that long is because they cut your phone off at night while they are closed. So I was forced to wait to speak with someone. But I basically pointed that out to show that as soon as I realized there was a problem I tried to fix it. There was no discretion at all. No education on auto pay. She still never even attempted to help me and make sure this did not happen in the future. Her main stance was that I had to pay the $15 to turn on my phone and that was that. Even though I had proven several points and again was asking to be educated on their auto pay policy. Bernadette closed the call with an attempt to act like she was helping. She said that she really wanted to waive it and wanted to help but the department that does that said no. She dais she had emailed them everything I said and they declined it over and over. I then asked her to pull the call and let them hear it or to transfer me to them. At that point she told me they were computers behind a phone. Wait what? So you are throwing the blame off to a department of computers that have no emotion or sympathy? How does that work. I even advised her of their status on the Revdex.com site. and how they barely have a star remaining. I asked her if they were tired yet. Don't they feel like it's a time for a change? She said yeah they know and that is what she was trying to tell me, that all the customers are mad because of them standing on their new policy! So basically we are wrong and they are right! Wow.

I am not happy with cricket at all!! Nov 29TH I referred my dad to them and he used my code talked to 5-6 people since then said I would get my $25 dollar and he would. Then assistant manager gets on the phone the day I am suppose to get it and said I NEVER referred him and we are not getting NOTHING. They are rip offs!!!!!! Soon as I find another company I am done with cricket for good!!!!! So if anyone can recommend me one please so thank you!

Phone service suspended for non payment. Made the payment through the app on 1/14. Service was restored then later suspended 24 hours later
On 2/7/2020 I made a bridged payment of $60 and was told I had 7 days from that time to make the remaining $30 payment or my service would be suspended. On 2/13 I received a text reminding that the payment was due. At midnight my service was suspended. On 2/14 the app said I needed to make a payment of $85. I made the full payment of $85 through the app by clicking the pay now option and my service was restored immediately. The app said March 13 wast next due date. Not even 24 hours later my service was suspended again, so I called customer service to get some help. I spoke to 3 different customer service people and was told the same thing by all of them. They said that I had not made a full payment. I asked if they restore service for partial payments and they said no. I asked them why and how my services were restored if I didn't make the full payment and they literally responded with they don't know! I paid what I owed and the system restored my service. I wasn't directed through the app to make another payment until March 13. I made $145 payment for 7 or 8 days of service and now they want me to pay another $48 to get the service restored again. The system was in error and the agent on the phone couldn't explain what went wrong. They refused to help in any way refused to refund my money, refused to allow me to cancel 2 lines so I could potentially bring the price down. They refused to take any responsibility for their systems errors instead they blamed me for not making the payment. They refused any assistance in correcting their error instead trying to pile on all these fees I was but aware of. So now I'm out $145 and only have 8 days of service to show for it. They have no intentions of helping me restore my service or refunding my money. I have no choice but to pay the $48 to restore my service until I can afford to get another service provider. I'd like to get a full refund although that's unlikely. At least refund the $85 I spent yesterday for nothing so I can use that money to get service elsewhere. Cricket wireless, hands down has the worst customer service department I've ever encountered. It's like they're trained to argue with the customer, and to get as much money out of people as they can.

my complaint is about fees, I had had automatic payment And you get a $5 discount. I was planning to switch to another company this month. So I cancel the automatic payment. I received. Multiple emails from the company about my payment due At 11:59 p.m. Central Time, which was today. February 14th 2020 after seconds logging in I received a message saying that my service was disconnected And that I needed to pay a recognition fee. This was around. 11:30 p.m. I wanted to make a complaint. Because it was very obvious That they wanted to charge the fee and I'm sure It happens often. Especially that Hispanic community with the language barrier use prepay services and I'm hoping that maybe the company stops.
Thank you for your time,
Product_Or_Service: Samsung //unlimited plan
Account_Number: XXX-XXX-XXXX

On January 22,2020 I was on the cricket app and I saw an option to pay $130 for four lines of unlimited data with Mobile Hotspot. I then paid 25.02 to upgrade my plan but I found that it wouldn't allow my device to use the Hotspot. I then called and spoke with the representative about a refund. He explained to me that my phone wasnt eligible for the Hotspot but the number I had on file ending in 5709 was the only phone able to use the Hotspot. I kept trying to use the Hotspot from that device but unfortunately it still wouldn't work. I then went back on the app and downgraded. I assumed that would credit my account $25.02 but it didn't. I called and spoke with a representative today February 16,2020 and he said there is nothing he can do. I would like my $25.02 refund or credit to my account for the service I paid for but never received.
Product_Or_Service: Other /Huawei/Unlimited
Account_Number: XXX-XXX-XXXX

cricket wireless will not refund my purchase of an airtime card that I did not use . it cost 40 dollars and tax
Account_Number: XXX-XXX-XXXX

I was charged full price for a iPhone 6S plus when it was clearly marked other wise... I was ripped out of over 100$ and all they would do was refund the money I paid for the phone which was 200$ and keep the their service with No phone... she did even ask what plan I wanted just picked one herself because they make commission and the more money she makes on a sale the more money she gets...
Product_Or_Service: Apple /iPhone 6 S plus/Unlimited
Account_Number: XXX-XXX-XXXX

Was sold an unacceptable device and when I wanted to trade for something better they tried to make me buy it when I should be able to trade.
I was sold a piece of junk phone by Cricket after being told by the representative that it was decent. It is not! It is slow, the battery life is abysmal and it is worthless. I went to line their pockets after they broke a payment arrangement with me today and wanted to trade for a more acceptable device. I was told I would have to buy a better device or stick with the worthless unacceptable piece of trash that was pawned off on me.

I have been a loyal Cricket customer for 2 years. In the past 8 months, I have lived in Ukraine serving as a missionary. Since I have been here, my phone has been turned off 3 times due to a glitch in charging my card for services. I have never once gotten a notice or anything. This past week, I was able to use my phone on Tuesday morning, but by Tuesday afternoon, it was not working anymore. I was out of the country, so I waited until I returned to contact Cricket Chat. I was told that my PIN was incorrect (I did not change it) and my security question was one I had never heard before. I was told that my line was both turned off and canceled. Once again, no notice. I have been on customer sevice chats for HOURS trying to get it resolved with no luck. They finally told me I had to go into the store physically to make a payment. I had friends go, they were told they could not make a payment without the PIN. I contacted chat again, and was told that I would have to go into the store and show proof of ID and the store could reset my phone. My son (has my POA) went in and was told that it could only be reset by ONLINE SERVICES. I again contacted CHAT to be told it could not be reset online, but only in store. I told them what happened when my son went in, they said he was mistaken, the manager would not have told him that. Over all, the situation has been harrowing and I am now stranded in a foreign country where I have two more months to stay with no phone that I can call in America with. I was told it is MY fault because only I could have changed the PIN (I did not) or that I gave my PIN to someone else (again, I did not). I was hung up on by one chat person whose id name was Mike D. I later spoke to IVIS who abruptly told me it was not possible that Cricket could have made any kind of mistake, that it was all on me.
Product_Or_Service: Apple /iPhone 7+/
Account_Number: XXX-XXX-XXXX

I just started my plan and activated my phones on Monday 2/10/2020. I had issues when activating my account, but when I tried using one of the phones I brought over it didn't work. I went to the local store for assistance and the sales guy said I would have to replace the phone with another one. I said I would buy one. after choosing one of the cheaper ones. He told me I would have to pay an activation fee of $25 and pay for the phone even though I just started my plan. I asked him to extend the courtesy that since I just started my plan with them 2 days prior that they should honor their promotion when I started the plan for free activation and the free phone. He refused and didn't offer me any alternatives even though I pressed him for more options. I was not happy, but I paid for the device and the $25 additional charge. The phone is *** number one and I'd like to return it. Number 2 I would like a credit for the activation fee at minimum, but preferably the phone and the activation fee for $53.39. ANY other wireless carrier would have honored that. I tried calling customer service and they also refused to assist me. They did tell me that he should have told me that I could have bought a phone elsewhere and I would not have been charged an activation fee'?? Odd, but he didn't offer that information to me. I am very disappointed in Cricket's customer service team.
Product_Or_Service: Other //Unlimited Cricket More
Account_Number: XXX-XXX-XXXX

I've been a costumer for over 10 years and they told me if I change my plan I could get more data for less money so I did now. they say my phone that I have used for the last year with mobile hotspot with no problems is not compatible for hotspot when I called and asked why it worked fine with my old plan they said they don't know nobody could give me a straight answer and I'm still getting charged for it and refused to give me my old plan back my problem was not resolved at all

I have been with Cricket for years and recently bought a new phone. Barely over a month after the phone was purchased, it started having problems. To file a claim, you must send the phone in and wait, no credit for not being able to use the service you are paying for. I was given the option of buying a new phone while mine was fixed. I have 3 kids and really can't be without a phone in case something happens to any of them. The company doesn't care about its customers, doesn't care that phones bought from them sometimes have issues.

AutoPay service stopped and they penalized me $15 then after paying, Billing system bug hit me and they say 3 - 4 business days to get service back!
AutoPay service stopped and they penalized me $15 then after paying, Billing system bug hit me and they say 3 - 4 business days to get service back!

Cricked asked me and got $100 + $15 = $115 then the agent on the phone said that phones will be active right away, I talk again to them cause phones were not activated and then I get hit on my app with another billing of $109.99 that supervisor is saying is a mistake and to get it corrected they would have to wait 3 - 4 business days for billing to correct it WITHOUT ANY PHONE SERVICE!!!

NO SERVICE, PAID MORE, and ASKED FOR MORE Than what they need