Cricket Wireless

I went to the Cricket Wireless store in Hillsboro Ohio to buy my wife a new cell phone. After I had picked out her new phone they went to ring out my order and charged me twice. The store tried to tell me it never showed up on their end and it was only pending. When I pulled up my bank account it showed I was charged twice by them. Now the store has told me that I will need to take it up with my bank and they don't know what to tell me
Product_Or_Service: Apple /iPhone xr/Unlimited
Account_Number: XXX-XXX-XXXX

They suspended my service and after waiting on hold 1:59:29 minutes. I was told they didn't know why my services were suspended and they would create a ticket to turn it back on. However they couldn't tell me when I would be turned back on. I have family that may have been exposed to covid-19 and I can't reach them without service.
Product_Or_Service: LG //Unlimited Cricket More
Account_Number: XXX-XXX-XXXX

I have had numberous problems with cricket wireless since the beginning of my service. Between the call center and the stores, each place I go to tells me something different as far as when, where, and how much I have paid. I am beyond livid with cricket wireless and I have paid over $641 and have had ongoing problems with hacking through the number and Google Gmail accounts as well as through my Facebook. I have lost so much money between motel 6, rodeway inn, and other businesses. I can not express how this has ruined my entire schooling with Colorodo Technical University, which supposably has been rated high among your ratings and was the reason I picked that online school. I want all the funds repaid as far as my $6000+ in financial loan which has now messed up my credit. I have not gotten to even enjoy my college experience and it has all been a miserable 6 months. Please contact me via phone, email, or postal. I can not go without filing a lawsuit against all involved parties and I would like compensation for my troubles.
Product_Or_Service: LG /Stylo 5/$55 core
Account_Number: XXX-XXX-XXXX

Cricket does not want to rise to the occasion and help its customers during this time of crisis. I've been a loyal customer for almost 2 years, haven't had my account suspended for non-payment or anything, I have had to use bridge-pay a couple of times but always paid it. Now with this COVID-19 pandemic people are losing their jobs and cant pay their bills and quite a few carriers, such as Boost mobile, sprint, T-mobile, etc., are waiving bills for 1-2 months to help out during the financial hardships. It would be great for you all to do the same and help your customers out during this time.
Account_Number: XXX-XXX-XXXX

They do not allow you to enter in a shipping address separate from a billing address. They told me to submit the order and they can fix it over the phone, which they then told me they could not. This has caused the phone I ordered to be sent to the wrong place. They told me they would expediate a phone to where it was supposed to go. Four days later, it still hasn't shipping and they are still dealing with the ticket. Asked for a full refund. Do not trust this company. Rather pay higher prices with ***. At least I know I can trust them.

Cricket refuses to credit or refund money for a service that will not be used or benefitted from
I had a phone stolen and when I wanted to cancel the line and be reimbursed for the portion of the month that I won't be using their service and I am told because the billing cycle (the one I paid for) has stated they dont issue refunds or credits I dont feel this is right to pay for something I'm not using or getting to use the line is canceled and is of no use the person whom the phone belonged to decided to go to another service provider do I have absolutely no use for the line and had just paid the bill on the 19th one day before the phone was stolen and the person decided to not go back with cricket and when I called and canceled the line I was told they dont do credits because it was after the billing cycle had started so I paid for a month of service that I won't benefit from paying

Pillow museum abilities 55 bucks because I go into the store in my town to pay the bill and as I do usually I always pay on the 3rd give or take and this month but now there holding my account I told him that I paid for this month in for a 55 bucks and then I was told my credit was used to pay the first bill then I had gotten bill for $15 and I told them to use my credit
Product_Or_Service: Motorola /Android/***
Account_Number: XXX-XXX-XXXX

On the day of March 18,2020 I was falsed advertise with a phone that I was told that was free but I was charged $20.00 for the phone. Now today on March 19, 2020 I am trying too return the phone but they telling me that they can't refund me my money back, I have too wait for the manager too come in too refund me my money. Mind you that my receipt says that all items are refunderable within 7 days of the purchase.
Product_Or_Service: Other /Icon Smartphone/60UNMORE
Account_Number: XXX-XXX-XXXX

Well, my wife and I are out of work because of COVID-19. I call Cricket about my options. My bill is normally $100 or so. Here is what they offered:

1. Waive the re-connection once we are cut off.
2. Charge us $58 for one week's service, instead of regular bill.

So, doing the math, their HELP is more than A 200% increase in my normal bill. We have paid on time for years. That is really the best you can do? Hammer the nail right in?

NICE PRICE GOUGING IN A CRISIS, CRICKET.

While I was able to negotiate a one week delay on payment, it took three calls and finally waiting a long time on Support Chat for a live person who not only could help, but would help. Still, after that one week extension, we are back the GOUGING price, or paying our whole bill with money we do not have.

When this is all over, we are switching companies, PERIOD. And I hope other hardworking Americans who are under the gun because of this virus dump your company like a hot potato for treating folks this way.

I've been trying to port two number from two different companies with them because they offered me a promotion for free phones if I switch over. I've placed the order 3 times and all 3 times it's been canceled because they said the information for one of the numbers couldn't be verified. After wasting more than 7 hours and several days with customer service, both on the phone and thru the chat, finally I was told that the problem was because their system is limited and can't handle phone numbers from different companies and one of the managers I spoke with suggested that I placed the order individually for each number and the they were going to join them into one account. So he canceled the last order and told me to go ahead and place the individual order, the only problem now is that their system doesn't let me place the order any more. It keeps giving me an error that only "two promotions per household on iPhone" or something like that. Until today nobody can tell me why their system gives me this error and why does it mention "iPhone" when the phones I've selected are LG Stylo 5, not even close to an iPhone. I've also asked why is that I didn't receive a cancellation email notice after the last order was canceled, even though their website says they will send an email to that effect. It seems to me that their systems still "believes" that the last order was not canceled and that I have already gotten to free phones thru the promotion when in fact I was never able to complete any of the orders and I've never gotten any promotions for Cricket. I've mentioned this to the customer service reps but they all keep claiming that the order was canceled and that their system should let me place a new order to port my phones over but until today their systems still keeps giving me the same error and Customer service seems clueless as to why this is happening. They even escalated this to the "advanced support specialist" team and not resolution so far. The last customer service representative told to better go to a Cricket store and I thought that with all this Coronavirus risk they wouldn't be sending you to the store and instead they would provide a good service online, not to put you at risk. It's disappointing and frustrating that no one seems to have the slightest idea of how their own system works and that no one can help, not even their managers. By the way, I have the transcripts of several chats as proof of my ordeal. Their is a lot more to this but then the entire complaint wouldn't fit on here. I'm considering going to a news media channel and see if they can help exposed all this incompetence!

customer service issues
went to pay phones that's on my account at 11:47pm before deadline of 11:59pm
they turned are phones off and and put a reactivation fee of $15 to turn back on
so I paid my bill and the reactivation fee. the Fcc Chairman Ajit pai communications companys big and small are not to terminate any services to any residential customer and to waive any late fees during the coronavirus pandemic.

So my husband went into cricket and this lady told my husband that his phone was unlocked and had him buy all the stuff then when he went to try it,it didn't work so then come to find out he took the phone back to the original company it came from and they told him that the phone wasn't unlocked and I know for a fact that cricket was able to see that the phone is or isn't unlocked so she had his buy $141.16 worth of stuff that he can't return and we have the SIM card that wasn't even used payed for a service that he can't and didn't use.
Account_Number: XXX-XXX-XXXX

I purchased a Apple iphone 11 through Cricket wireless online. It was an impulse buy. I received it late and they would not let me return it. I filed a dispute with my CC company. Upon giving it more thought I decided to keep phone and use it. I called my CC company and told them that the dispute was resolved. I paid for the phone in full and Cricket wireless had put my I phones IMEI # on a block list, saying that it was reported lost or stolen. Though it was not and they had received full payment. Therefore, I am left with an almost $800.00 phone that I can't use. We are in critical times and access to my phone is my only source of communication with the pandemic. I have called the company numerous times to solve this and they are not willing to help me at all. In the meantime I have no access to my only form of communication. I have been a customer of theirs for 7 plus years and upgrade my phone every 2 years and have never been late on a payment. I feel like what they have done is some sort of a violation of a law.
Product_Or_Service: Apple /Apple Iphone11/
Account_Number: XXX-XXX-XXXX

Cricket has told me numerous times since January 27th 2020 my phone is being removed from a dent list. My bank took the money paid for phone and case on January 24th because cricket refused to credit me for a case. On January 27th my bank gave Cricket wireless back money for phone. Since February 3rd my phone has been on deny list even after Cricket got there money back for phone. I was told on January 27th service would be restored after I made a payment. It wasn't then I was told February 3rd It was put on deny list and will be removed off that deny list in two days. Then on February 5th I called back and they said it takes 3-4 days to take phone of deny list. Then on March 2nd 2020 my bank verified they got there money back on conference call with cricket for a second time and once again they said phone would be off deny in two days. Then someone from cricket called me that night and told me it would be off deny list in 2 days. I called back on March 4th and they told me it takes 4 days to get off deny list. So I called again on March 8th and Cricket told me again it would be off list by end of week. March 13th 2020 Brenda from Cricket corporate calls me and says she is taking phone off deny list and it should be back on in hour to a day. So what has been done until now?
Product_Or_Service: Apple /6s/Unlimited
Account_Number: XXX-XXX-XXXX

I call in customers service about why I had to pay 125$ instead of 110$ and was told that I had to pay before 11:59 central time when I live in pacific time. And even spoke to an manager about it and didn't want to do anything about it. And even ask to speak to some one hirer then him and was hang up.
Account_Number: XXX-XXX-XXXX

On 3/2/20 I ordered from Cricket Wireless a sim card and a monthly plan for cell phone services. I recieved an E-mail stating that my order would delivered on 3/3/20.I have yet to recieve my order and I have communicated with Cricket Wireless on many occasions. I continue to recieve nothing but double talk, I don't have my ordered items and I have paid for said items. I either want my goods delivered or I want my money refunded.
Account_Number: XXX-XXX-XXXX

I purchased a 60 dollar and a 30 dollar cricket prepaid refill card at Walmart. I put the funds onto my account and received a notification that said I have put in 30 dollars into my account. I had added a phone to my line on March 1st the day that I put the money into my account. I contacted cricket multiple times and they keep telling me that the case is being looked at. It has been 10 days and I have called almost every day and I am very tired I am requesting the mount I had to pay 75.33. I had to pay a 15 dollar reactivation fee and I would have paid on time but did not because the 60 dollars went missing. They were not able to locate witch account the money went into and that is alarming. They kept repeating to me about it can take 3 days for them to respond to me. It had been 10 days. and I am calling every other day.
Product_Or_Service: LG /LG Stylo 3/Unlimited
Account_Number: XXX-XXX-XXXX

Never since I've got this phone I've had problems with it and the devices you know burning out wires and all that stuff and it's always said that it's you know in Chicago Illinois when I'm always been in Troy Missouri and in all of the problems I have with the stress and everything come and are tied to what it pretty much does and I would like to get rid of it but there's no other way to make sure that I'm safe or if you know able to take care of my day-to-day life and it's just a stick that's in my way when I'm tired of having it but nobody can help me figure out why it's so much
Account_Number: XXX-XXX-XXXX

Not a specific location / store. AutoPay setup issue, Cricket said they'd bill me but then didn't, then suspended my service.
I've been a Cricket user for 8 years and never had a bad customer service experience until now. Problem date 3/12/20.

My bank changed out my debit card due to a possible breach. Therefore the AutoPay debit card at Cricket did not process, so I switched it for the new one. Cricket sent me an automatic message saying I'd be charged on the new card the next day, so I figured it was fine. A few days later, it turns out they did not charge that card, and suspended my service.

They apologized and knew it was not my fault but could not refund the entire reconnection fee. Whether this is just a technical problem or I did not reach the right people with the authority to do it, they gave me the runaround and kept talking about refunding five dollars or refunding half of the reconnection fee. Why risk losing a customer over raking in a few dollars when it's the company's fault?

I'm changing phone companies due to the inept mishandling of this situation which should have been a simple and complete refund of the reconnection fee.

I have been a customer since 2014 nothing but connection and network issues just in the year 2019 I went through 4 cellphones quit working very faulty never one time sympathetic or concerned not even a discount offered I cancelled service due to cell phone I purchased a month ago over heats static went completely out twice I asked for a refund and told no when I barely could use there service this month I want some kinda reimbursement or a refund which I was told by agent once I cancell service they will refund with in ten days from time cancelled also refer a friend program never got my credit for that it's been 3 years or so I'm angry and something needs done
Product_Or_Service: LG //Basic
Account_Number: XXX-XXX-XXXX