Cricket Wireless Reviews (%countItem)
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Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair
Address: 575 Morosgo Dr NE Fl 2, Atlanta, Georgia, United States, 30324-3300
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It's sad that I made an order on crickets webpage. It was supposed to be next day shipping. When I noticed that the order was, "delayed due to shipping ". I was told that their shipping issues are not on them because they do not conversate with one another. I was also told that they had to delay because of "my information was wrong". Then Friday night March 6 my order was cancelled. They have given multiple conversations with them. I was informed that I should have my refund, because they canceled my order, would take 1 to 3 days. Then when I noticed that I had not gotten my refund, they inform me that it is because of my bank and it would take 5 to 7 days to get my money. They said they could not refund me the money that "they never received the money". My bank verified that my money was taken out of my account and now there is no pending transactions.
This correspondence is in reference to a complaint filed by *** In this complaint, Ms. states that she requests a refund for an online order.
We thoroughly investigated Ms. concern. It was found that there was a pending authorization hold when Ms. placed the online order.
Ms. online order was subsequently canceled. We reviewed payment history and the pending hold generally releases in 3-10 business days after cancellation of an order. Ms. should contact her bank if she has any further concerns.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
I have yet to receive my money. My bsnk has said that they are having trouble getting the money from them. If. I needed to talk with my bank, I already have. Bank is waiting on cricket wireless to release the funds. My bank has been waiting on cricket wireless.
This correspondence is in reference to a complaint filed by *** In this complaint, Ms. states that she requests a refund for an online order.
We thoroughly investigated Ms. concern. It was found that there was a pending authorization hold when Ms. placed the online order. Ms. states that she still has not received her refund.
We attempted to contact Ms. via email on March 30, April 2, and April 3, 2020 but were unsuccessful in reaching her. We have sent email communications that included our contact information, should Ms. choose to contact us and discuss the matter in greater detail.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd.
Atlanta, GA XXXXX
/CB
Had a issue back in about December a phone wasn't working wasn't being used but I was still paying a bill reached out to the Revdex.com and cricket said when I got to upgrade my device they would credit me the $25 dollar activation fee after I pay it which I did and they lied to me then on 2/10 /2020 my phone bill went to renew that I have a screenshot and a confirmation number showing it was payed well they *** my phones off saying that my account wasn't payed and called me a liar and stuff so I went down to cricket downtown Johnstown pa where I showed the lady Shelby and she helped me argue with cricket car for like three hours or so and got no where she even spoke on phone with better business burea with me and told them it was showing on their end I payed but they refused to credit me the money or to waive the fifteen dollar charge while arguing with them another customer walks in who happened to be in same situation I was where her phone was shut off to because of supposed non payment so I'm looking for my $25 I was supposed to be credited before my fifteen I had to pay because of all of this and money for my wasted time for the past few days dealing with this
Product_Or_Service: Apple /11/*** cricket account
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want the $25 that the one gentleman Highme from cricket promised me after Revdex.com reaches out to them which was broken as well as the 15 for the activation fee I shouldn't have had to pay because it wasn't my fault for what happened when I used my card to pay account and for all the arguing they did with me when I have enough anxiety depression and ptsd and it just made it worse and I want money for all my time that they took or I want a complete refund for every penny I wasted on phones and all
This correspondence is in response to a complaint filed by ***. In this complaint, Ms. states, she did not receive a credit that was supposed to be added to her account for a device she returned.
We contacted Ms. on March 31, 2020 to discuss her case. We agreed to issue Ms. a one-time credit to her account since this was promised to her in a previous Revdex.com case. Ms. was happy with the resolution and has no further questions.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA 30319
/JL
When I first ordered the phone I was not given the option to change my billing address from my shipping. After my order I immediately chatted with a cricket wireless employee about changing the address before it shipped. He told me the easiest way to do so was to wait for the tracking number and then call UPS for them to change it. Which made no sense to me at the time. I said okay as they probably know what they are talking about. I waited and after the tracking number was sent I called UPS they couldn't change the address as Cricket had never sent them the shipping details they needed and after 15 calls back and fourth from cricket to UPS, Cricket told me they didn't have any shipping information at all and had no idea where the package was even going so they couldn't give UPS the information. I was then told to call my bank and cancel the 60$ payment. I did as I was told and cancelled it. I then found where the phone was delivered after it was delivered there and got the package from them. I cancelled the dispute with my bank and told them to send the funds back over before I even activated the phone. I activated it and used the 60$ monthly card that came with the phone. I had service for 2 days before it was shut off. I was told I not only had given them the 60$ back but j now had to pay to reactivate and pay 2 days worth of service. Even though I had already paid for the month. After numerous calls I was told I will lose my number and account if I don't pay this extra money to them. Even after all of the hassle they put me through just to get started with them. One customer service representative Marvimce told me that it was a valid payment since I had disputed the 60$ in the first place. Even though they are the ones who told me to do this.
Product_Or_Service: Samsung /Galaxy A10E/Prepaid
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like them to either waive their invalid payment or refund me all of my money back.
This correspondence is in response to a complaint filed by Ms. *** regarding Cricket Wireless. In this complaint, Ms., states that she attempted to port over her line and had several issues including her line being suspended in error. She is asking for a refund of the cost to restore that line.
We reviewed Ms. account and we were able to determine her account was suspended due to an error with her financial institution.
We contacted her and explained that we would issue a refund due to our investigation. We advised her that she will see that credit applied to her next billing cycle.
Ms. was appreciative of our resolution.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless
Customer Corporate Relations
1025 Lenox Park Blvd NE
Atlanta, GA XXXXX
/CE
I ordered an upgrade for my phone, paid for it, and never got my new phone. Contacted customer service multiple times, with not results. Now trying to reverse charge with my credit card company.q
Product_Or_Service: Samsung /other/
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I ordered an upgraded phone, paid for itviacredot card. Never received phone. After multiple attempts to resolve, still no results.now I just want a refund, and cancel my account.
This correspondence is in response to a complaint filed by Mr. ***. In this complaint, Mr. states that he placed an online order on February 23, 2020 which was cancelled. Mr. is requesting a refund for his order.
Upon reviewing the account, we found that Mr. disputed the charges with his financial institution which resulted in the service and equipment charges being refunded. As a result of the service charges being reversed a balance was generated on the account, and the account was suspended. After discovering this we reactivated his line.
We contacted Mr. on March 16, 2020 and informed him of our findings.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless
Customer Corporate Relations
1025 Lenox Park Blvd NE
Atlanta, GA XXXXX
/BN
(The consumer indicated he/she ACCEPTED the response from the business.)
As mentioned, I had to get my refund by going to my bank. Lots of paper work and stress. yes, my account was improperly suspended (for 36 HOURS!) I was out of town at a funeral. The only thing that I am happy about in this whole scenario, is that it is over I have moved on I want to thank Brenda at Crickett, who seems to be the only normal person working there.
on March 7, 2020 about 12;57pm I called cricket wireless to delete/remove a line XXX-XXX-XXXX rep named Cesar helped with my request - I had four lines for $100 I paid $70.00 and made another payment of $30 leaving a balance of zero - on March 8, 2020 my service was disconnected- I went online and chatted with a service tech - who stated that the same line I disconnected was reactivated and I owed $15 for that and $15 to restore my service - I questioned the total due and I was informed that on a multi line account each person with a line of service can make changes to the service plan - hence the line I deleted was re activated costing me the $15 -my concern was and still is that if my 15 year old daughter wanted to make changes all she needed to do was get a temp pin from cricket - I printed the chat to better explain my concern and I printed the text to confirm I had deleted a line.
Product_Or_Service: Motorola /moto g7/***
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) refund my $20.83 payment to credit my account - change cricket policy so only one person knowing the correct pin can make changes update the serurity of who can access an account multi line or not.
This correspondence is in response to a complaint filed by ***. In his complaint, Mr. states that he suspended a line and it was reactivated the same day incurring a reactivation fee. Mr. further states he is concerned that his daughter could make changes on the account if she requested a temporary PIN. Mr. is requesting a refund and that Cricket Wireless changes its policy.
We want to assure Mr. that his account security is a top priority for Cricket Wireless. After researching his account, we discovered the account was authenticated by the security question.
Out terms and conditions state impart - An account password or PIN may be assigned to you. In order to protect the security of your account, you should change this password or PIN as soon as possible after your account is activated. If you do not change your password *** PIN, your account may not be secure. You agree to protect your password or PIN, and other account access credentials from loss or disclosure. You authorize us to provide information about and to make changes to your account, including the purchase of products and/or Services, upon the direction of any person able to provide information we deem sufficient to identify you. You consent to the use by us or our authorized agents of regular mail, predictive or autodialing equipment, email, text messaging, facsimile or other reasonable means to contact you to advise you about our Services or other matters we believe may be of interest to you. We may contact you by any means regarding customer service-related notifications, or other such information.
Due to these findings we are unable to honor his request for a refund. We have contacted Mr. via email March 16, 2020 and informed him of our findings.
We thank Mr. for his communication and trust that this explanation properly addresses his concerns.
Regards,
Cricket Wireless
Customer Corporate Relations
1025 Lenox Park Blvd NE
Atlanta, GA 30319
/BN
Purchase a head set at Cricket Address 2375 Wesley Chapel Rd Suite 4 Decatur,GA 30035 Phone (XXX)XXX-XXXX for hands free driving on Feb 26,2020. After I purchase item ( Brand Hav it Model TW917 ) I reach home to charge head set. After head set was charge. I attempt to use head set and I was having problem keeping it connected to the phone blue tooth. Once it would connect and I made a phone call. The other person I was speaking to would notify me of a lot of static noise ( made a few calls to other individuals with same complaint )Return Item on the next date Feb 27,2020. I was notify by store employee that I must contact manufacturer for return instruction ( which there no sign in store or outside store that they do not accept return accessories, or non did the employee which help me with the transaction notify me about Cricket accessories return . Contact manufacturer by email and explain my issue. Manufacturer reply to my email. And notify that I must return item back to the store which I purchase it from. Cricket employee and manager refuse to refund my 48.60
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Store Credit or Up coming Monthly Bill Credit Cricket Is Located at 2375 Wesley Chapel Rd Suite 4 Decatur, GA 30035 It not the location that was chosen by Revdex.com Website.5775 DTC Blvd Suite 400 Greenwood Village CO XXXXX
This correspondence is in response to a complaint filed by ***. In his complaint, Mr. states that he purchased an accessory from a Cricket Authorized Retailer. He stated that the accessory stopped working and his return was subsequently denied by the Authorized Retailer.
Cricket Wireless does not regulate the return policy for accessories purchased at an Authorized Dealer. Accessories purchased at Authorized Cricket Dealer locations are subject to that Authorized Agent's return policy.
Non-withstanding general procedures, Mr. was issued a $25 service credit to his account because we value him as a long-term customer and appreciate his loyalty to Cricket Wireless.
We thank him for his communication and trust that this explanation properly addresses his concerns.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd.
Atlanta, GA XXXXX
/CB
(The consumer indicated he/she ACCEPTED the response from the business.)
Unable to log on to cricket app on phone
Just upgraded phone to get never software so apps will install on phone. I originally had cricket app on my other phone. This one I just received 3 weeks ago. I have called probably 10 times. Problem is I cant log on to app on phone. User name keeps coming up as phone number not on my accout. Tried numerous times to reset and have 3 tickets open XXXXXXXXXXXXX, XXXXXXXXXXXXX, XXXXXXXXXXXXX. Each time I call I have to explain the issue over and over with a promise someone would call back within 48-72 hours. Also promise this needs to go to higher management. Never happens. Customer service is a joke. Some how this needs to get fixed.
I just need the app to be installed on my phone
This correspondence is in response to a complaint filed by Ms. *** regarding Cricket Wireless. In the complaint, Ms. states that she could not get her Cricket App to work and no assistance with her issue.
We contacted out technical support team who states that they had to reset Ms. on the network, and to have her try again.
We contacted Ms. on March 26, 2020 and she advised us that she is able to get onto the Apps now.
We thank Ms. for allowing us an opportunity to assist her.
Regards,
Cricket Wireless
Customer Corporate Relations
1025 Lenox Park Blvd NE
Atlanta, GA 30319
/CE
When I purchased a phone they charged me 36.75 in Ms state sales tax. On a 184 dollar purchase.
Product_Or_Service: Apple /I phone 7/
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Billing adjustment and investigation to see if they are charging anyone else.
This correspondence is in response to a complaint filed by Mr. ***. In this complaint, Mr. states that he purchased a phone for $184.00 and was charged $36.75 in Mississippi state tax. Mr. is requesting a credit adjustment for the tax overages.
After reviewing Mr. account, I was able to contact his wife Ms. Donna ***, I advised Ms. that I do not see any such overages. Ms. stated she cannot find the receipt and does not know the phone number for the transaction. I called Ms. Horford the next day April 3, 2020 and she stated she still cannot find the receipt, If Ms. needs additional assistance with this complain in the future, she can contact Cricket Wireless at X-XXX-XXX-XXXX. Until then, I advised Ms. I am closing the complaint.
We thank Mr. & Mrs. for their communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd NE
Atlanta, GA XXXXX
/EM
I ordered a phone from Cricket and got confirmation, but cricket canceled my order saying my card cannot be verified. Now the phone is out of stock.
On March 6 2020 I ordered an iphone 7 plus online from Cricket, and got confirmation email (Order Number: XXXXXXXXX ). I paid with my Citi double cash master card that I often use, but Cricket email me on March 9th that the credit card cannot be verified and my order has been canceled. On March 9th I chatted with Carlos online, at about 10:20 pm, who explained that the credit card payment did not get through and asked me to call my bank. I asked if I can call the bank and Cricket reprocess the order, without canceling it, but cricket refused to do so. The problem is, now the phone shows out of stock now, so I cannot order again. I called Citi bank and my credit card is in good standing, without any problems. I do not understand why they cancel my order 3 days after I put the order and do not give me change payment method if necessary.
I want Cricket not to cancel the order, but reprocess the order. I have called Citi and Citi confirmed there is no problem. If they still have problem with Citi (although I do not expect), I can change a chase credit card.
This correspondence is in response to a complaint filed by Mr. *** regarding Cricket Wireless. In the complaint, Mr. states that he has attempted to port his service over, but his order keeps getting canceled.
We contacted Mr. on March 27, 2020 to get a better understanding of his complaint. He stated that he no longer cares about the order, and advised us to go ahead and close his Revdex.com complaint.
We thank Mr. for allowing us an opportunity to assist him with his complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
1025 Lenox Park Blvd NE
Atlanta, GA 30319
/CE
On 3/6/20 we went to the Cricket Phone store in Auburn Maine to get cheaper phone service.The phone was activated Kristina the employee said so we left. When my husband tried to use it the recording said ? Verizon there are restrictions on this '. We called Kristina to tell her and she said it should work but I said it's not so please call me. I called her back and she said she called Duwayne but it only rang n rang. I told her it didn't ring because the message on the phone said no SIM card insert SIM card. We told her we would go back there tomorrow which is an hour over an hour back. We went there and Kristina said to give it a few hours to work .She said it should be fine as she n her boyfriend both have Galaxy phones and Cricket service. After getting home and waiting several hours it still doesn't work. I called Straight Talk the last service and they verified it was activated by ST on 3/7@1:00 p.m. I called Kristina to tell her and she said she called ST several times and got hung up on but I never did. Kristina told me to call Cricket C.S. andI did on 3/7 spoke w/ Angela a ? supervisor? in Atlanta,GA. She told me to unlock my phone (done), get another SIM card ( this was 2nd.one) , buy a new phone then she said 4 times over ? I'm on the web site it says some models don't work go to the website'. I told her I signed up in the store not the website and if she just found this out and the store employees didn't know this how wouldI know'? I then called Kristina again and told her this and asked her to have her manager John to call me on 3/9 she said ? Iwill try'. I said tell him if he will give us one of their ? free? or 1$ phones we will be happy. On 3/9 I called John and explained this all and was again told ? Yes I got your message and it's all on the website 'Again I asked if he didn't know or teach his employees that certain models wouldn't work how would a customer know? He told me to read my contract and hung up on me. I called back several times but phone went on auto answer.
Product_Or_Service: Samsung //Duwayne Miller
Account_Number: 207-315-5359
Other (Requires Explaination) I want my Sim card back or $10 for a new one. Kristina said she found it. I want full reimbursement for my initial connection $66.92 and $20 gas reimbursement for an unnecessary unsuccessful trip there to fix their problem. And an apology for the lying,deception and rudeness.
March 16, 2020
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in response to a complaint filed by ***. In this complaint, Ms. states she switched over to our service with her own device from another carrier. Her device was not compatible, therefore, was not able to use the service. She is requesting a refund for service.
We contacted Ms. on March 12, 2020 and advised her of our findings. We were able to make an exception and issue a refund via check. Ms. was happy with the resolution and had no further questions.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/GR
Cricket wireless unfairly charged me a reactivation fee, even though I had autopay enabled. They also do NOT honor their referral rewards.
Cricket wireless unfairly charged $15 reactivation fee even though I had autopay enabled and my credit card was valid. Also, they aren't honoring their referral program. I signed up 6 lines for $25 credit each, following all their instructions. And they didn't honor the referrals.
I want you to refund or waive the $15 reactivation fee. And I want my $125 in referral credits.
This correspondence is in response to a complaint filed by *** In this complaint, Mr. states he referred several new lines to Cricket Wireless as part of Cricket's Refer a Friend Program. Mr. states he did not receive the credits from the referrals. He is requesting to have the credits applied to his account and to also receive a credit for a reactivation fee he was charged after his account was suspended.
Refer A Friend is a customer referral program that allows you to earn up to $250/year by referring your friends to Cricket (maximum 10 referrals per calendar year).
We researched Mr. account and found he referred 6 new accounts to Cricket Wireless, however only one of those accounts remained open and eligible for the referral program. The appropriate credit was applied for the one account that remained open. The Refer-A-Friend program requires a new account to be opened and that account to remain opened for a minimum of 60 days. You can refer to the terms and conditions for the Refer-A-Friend program for complete details, but they state in part that:
Referrer and Referee cannot be on the same multi-line account. Each person must have a separate account. If Referrer and Referee have combined accounts, the Referral Rewards are forfeited.
Only one $25 Referral Reward will be credited to an Eligible Referee's account regardless of the number of new lines activated by the Referee.
Only one $25 Referral Reward will be credited to an Eligible Referrer's account for each Eligible Referee referred to the Program regardless of the number of new lines activated by the Referee.
You will not receive a Referral Reward and will forfeit any Referral Reward that you are eligible to receive, if, at any time prior to the delivery of the service credit, your account is cancelled.
You can find the full terms and conditions for the Refer-A-Friend program at https://www.cricketwireless.com/legal-info/refer-a-friend-terms.html
Mr. was charged a reactivation fee after his account was suspended for non-payment. While his account was on AutoPay, the payment failed, and the account was suspended. Our records show that Mr. was advised of his upcoming payment and subsequent payment failure in a notification sent to him on March 7, 2020 and March 8, 2020. Mr. can manage his payments online and on myCricket app.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA 30319
/JL
Cricket has reset my '6 month waiting period' 2 times (and re-locked my phone), while I have kept my service active for longer than 1 year.
I have been with Cricket for a couple years. Due to recent service issues I decided to switch carriers. However, we got a replacement device in November of last year (which I paid for). Apparently Cricket resets the 6 month waiting period for the device to be unlocked. So the phone is locked and we cannot move it to a new carrier. Come to also find out, every time the SIM card is removed/put back in, this also resets the 6 month period. So when the new carrier removed the SIM card to test a new one (and see if the device was locked or unlocked), this reset the 6 month period AGAIN. This is ridiculous, as the service was always active. I would like to use the device that I paid in full for and own.
I would like my phone unlocked
This correspondence is in response to a complaint filed by ***. In the complaint, Ms. states that she has been unable to acquire the unlock code for the device she has had on Cricket's network for over six months.
We spoke with Ms. on March 23, 2020 in reference to her complaint. After reviewing Ms. account, we found that she is eligible to receive the unlock code for the IMEI requested. Per Ms. request the device has been unlocked and she was provided with the unlock code.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Dr., NE
Atlanta, GA 30319
/KM
Paid my phone bill they shut my phone off anyway and still wanting me to pay more to turn it back on Was told I have to pay more or no more phone
Na
Na
This correspondence is in response to a complaint filed by Mr. ***. In this complaint, Mr. states that, he paid his bill and his phone was suspended after the fact. Mr. goes on to say, he was then told he would have to pay additional money to have his service restored.
After reviewing Mr. account, I was able to speak to him today March 31, 2020, Mr. stated that his bill due date is on the 1st of every month. I advised Mr. the due date is the 31st and the bill cycle starts on the 1st of every month. We also show that Mr. service was suspended on March 1, 2020 and payment was received that same day. The reason Mr. was asked to pay more is because of a reconnect fee that was required to reconnect the service.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd NE
Atlanta, GA XXXXX
/EM
On March 09th, 2020, I called Cricket mobile customer service to have my payment date changed. On their website it states that it can be done twice a billing cycle. The representative stated that they only allow for you to do it once a billing cycle I explained to him that on the website it states differently and asked to speak to a Supervisor and he told me OK. When the manager got on the line he stated his name was Manny and asked what he could do to assist me. I explained to him that one the site it states that I could change my payment date twice in a cycle and he asked me where I found it at, I said it was on their website under their FAQ's and he asked me to give him a minute so he could verify what I was claiming, When he got back on the line he stated it did say that but that was incorrect and he was sorry for the inconvenience and that he couldn't change the date for me. Till May 16th which would be six months since the last time I had changed it. I explained to him it didn't state that in the policy where it was written on their website and that its false advertising and they should honor what is stated on Crickets website. Instead Mr. Manny refused and told me to call on the date that I wanted to change it to and I told him that it would be after my bill is paid so how would that work ad he really didn't have a great explanation. I really didn't appreciate being treated like that considering I have had service with them since 2014, besides the fact that it's advertised on their website they should have to honor what they are advertising.
Product_Or_Service: LG /Stylo 4/60 Unlimited Cricket more
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like to have a month paid by the company since they refused to honor what was in black and white on their website. Also, for the fact that I have to take these measures to get them to see what I was originally asking for wasn't a hard request and it could have been solved right there on the phone.
This correspondence is in response to a complaint filed by ***. In this complaint, Ms. stated that she called in to our customer care to change her bill due date for the second time and they could not do this for her.
We spoke with Ms. via email on March 13, 2020 and she sent over a copy of our MyCricket app showing that she can change her bill due date two times in one month. We apologized for this and advised that we have since changed this policy and we can no longer change the bill due date twice in one month. We reviewed Ms. account and issued a one-time courtesy credit as a resolution.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/GR
I was a victim of a Scam from Cricket Wireless LLC
I have 4 lines with Cricket and try with the 5th
I lost my number and 5 days of connections
Cricket told me to leave Strike Talk to activate the line in Cricket but it was a hoax
Now I have lost the number with Strike Talk and I have not been able to have any number for 5 days
5 days of losing communication because of Cricket and I have been able to answer yet
All your employees only make fun of customers and do not give an answer
And I with many losses to be incommunicado and cn the risk of losing the number because of the poor management of chricket
In addition to the various costs, I bought several Chips and now I have to buy again and reactivate in Strike Talk
It is a strategy for me to pay several card activations and fees
Cricket has caused me several damages that have to be compensated in some way Loss of communication for more than 5 days Activation costs and fees for the previous company and for cricket Loss of a number where I already had cards and phone numbers of my clients
This correspondence is in response to a complaint filed by ***. In this complaint, Mr. stated that he was trying to port his daughter line, but the system lost her number during the process. He contacted our Customer Care Team to create a case and to provide a resolution. He has since been waiting for the case to be completed.
We spoke with Mr. on March 11, 2020 to clarify what happened and to get the case number so we could escalate it. We contacted Mr. on March 23, 2020 to inform him we recovered his number and we were able to activate the sim card and imei.
We provided a courtesy credit to his account for the two sim cards they had to purchase during the process. Mr. was happy with the resolution.
We thank Mr. for his communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA 30319
/GR
Paid my bill on 03/05/2020 (Date dued) and added hotspot to start with new month.On 03/06/2020 Cricket cut my phones off saying I owed $35.00.
After paying my bill on 03/05/2020 my phone was cut off on 03/06/2020. ( Paid everything the day before in full.
They said it was cut off for $20 hotspot that was added for new month. (Done in store day before with nothing due). They said I just pd a month fee for hotspot for just that half day and that I owed for this month.
This was their mistake. I did what I was suppose to and should not have to pay for their mistake.
To credit me back for the reconnection fee and 1 hotspot connection.
This correspondence is in response to a complaint filed by ***. In this complaint, Ms. states that she paid her bill in full on March 5, 2020. After paying her bill she added mobile hotspot to her account for the next month. On March 6, 2020 her services were suspended.
Upon reviewing the account, we found that the mobile hotspot was added for the current month. The fee for mobile hotspot was taken from the current credit on the account, which resulted in the account being suspended.
We provided Ms. with a onetime credit for mobile hotspot for April 2020 and waived the reactivation fee. We contacted Ms. via email and explained our findings.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/BN
My Name is *** I called Cricket Customer service(on the phone) On March XX XXXX So I can Remove my Account From my Grandmother's Line. So I Can Pay My phone ending in 6416. The Call was Transferred to A Cricket Customer representative In North Palm Beach FL I Live in a different State And city. The representative Was Supposed to charge me for One Line And Move my Account Never Wanted to Cancel MY phone Service. The man asked for my card info insist on me paying auto pay I refused But he Charged me 62 Dollars But my service was Never activated I called And talked to Three different representatives The same day when I realized my phone wasn't on but the money was took off my card. I called 1 800 Cricket Multiple Times the same day to get The matter resolved. They tried to charge me AGAIN PLUS FEES And my Account was still under My grandmother's Account still. I had to go to a Cricket store the state I Live In still I had to pay 113 (My phone bill including two others) When it was supposed to be ONE PHONE BILL AND LINE. The same day I wanted to talk to a Supervisor Very unprofessional people Gave Me Attitudes Told me I had to pay Additional money after already paying TWICE And still tried to tell me I owed the 92 dollars and my bill still reading 109 Dollars so the lady I was talking to Gave me A Problem like I Don't Know I had money stole from me. THE NEXT DAY I CALLED 1800 CRICKET AGAIN Because the Store Couldn't explained What was going on either. I had to talk to Another woman Who also was very unprofessional Finally I got ahold of a So called "Supervisor" Who Tried to Bamboozle Me out of More Money And when I Wanted to get refunded Back My Money or Credit He Tried to Tell He couldn't do it Which I know He's lying. A whole Hour I explained what happened I have Text messages The Time day and how much was took. I want All my money And I'm very unsatisfied with the Representatives Not Doing their Jobs Correct
Product_Or_Service: Motorola //***
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want All my money/Or Credit towards My bill for a Month and a Half. I spent my Money And my Time spent With the problem I had to ordeal with Individuals Not Taking their Jobs seriously
This correspondence is in response to a complaint filed by ***. In this complaint, Ms. stated that she called in to our customer care to separate her line from her grandmothers account and made a payment.
We spoke with Ms. on March 09, 2020 and she explained that she was supposed to be on her own account. When reviewing the account, we see that the customer care representative tried to move her line to her own account, but she needed to validate the account pin and security question to finalize this request. The payment was processed on her account that she shares with her grandmother.
We advised Ms. that in order to make this split and transfer the funds to her own account we need to validate with pin and security question. Ms. stated she only has the answer to the security question. We emailed Ms. on March 12, 2020 and March 17,2020 to see when we can get in contact with her to validate the account and resolve her issue. Unfortunately, we have been unsuccessful on contacting Ms. to validate the account and make the move. Once Ms. can validate the account with the security pin, we will be happy to make the transfer for her.
We thank Ms. for her communication and look forward to assisting her with her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/GR
(The consumer indicated he/she ACCEPTED the response from the business.)
Cricket saleswomen Monica T at 3160 Vineland Rd, Kissimmee, FL, (XXX)XXX-XXXX said the cost for the iPhone XR was 12 x $65.54 for a total of $786.48 to be debited on my credit card. She needed my bank account for credit approval. They promised that as long as I paid on time there would be no extra charges. Then they turned the billing over to Progressive Leasing. On 01/30/20 charged my bank account $65.54. On 02/18/20 charged my bank account $65.54. On 03/02/20 charged my bank account &65.54. Told my 12 month Cricket phone purchase is a 12 month lease-to-own would cost from $599.00 final cost with semi monthly of $1516.72. Monica, the sales lady at Cricket had assured me the total cost was 12 x $65.54 : $786.48. I tried to purchase this phone outright with a credit card. Told by Monica if my credit was approved I could finance phone with Cricket for same price plus fees.
Product_Or_Service: Apple /iPhone XR 64G Black/Unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Total price for iPhone XR at Cricket. $599.00 plus activation fee $25.00, Cricket first month $35.00, Progressive Lease Payment $49.99. Subtotal $749.99. Money's charged from Progressive Lease returned and lease cancelled. Purchase phone outright with my credit card.
This correspondence is in reference to a complaint filed by Ms. ***. In her complaint, Ms. states she was misinformed about the Cricket Wireless Progressive Lease option.
We attempted to contact Ms. via phone and email on March 23, March 24, and March 25, 2020, but we were unsuccessful. For this reason, we are unable to provide a resolution to Ms. complaint.
Should Ms. wish to discuss this matter further in detail, please contact Ms. at XXX-XXX-XXXX.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Corporate Customer Relations
1025 Lenox Park Dr., NE
Atlanta, GA XXXXX
/KM
I ported out my number to another provider after I paid on 02.28.2020 for my service plan to start on 03.07.2020. I called to get a refund of my early payment because my service month had not even started yet, today's date is 03.06.2020. They refuse to refund my money that I paid during my last service period (I know I do not get a refund for the active service month) I was just asking for a refund for the month of service I paid early on and did not use even one second of. I even quoted the policy on the website and I was told prepayment is still theirs even if I didn't use that month of service, I explained that it hadn't even started yet. They didn't care.
Product_Or_Service: Samsung /Galaxy/Unlimited everything and device protection
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like my 67.00 USD refunded to the card that I used to pay for service that I never used.
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that she had paid for her monthly service on February 28, 2020 and subsequently ported out to another provider the next day. Ms. requests a refund for unused service.
According to Cricket Wireless Terms and Conditions of service, available online at www.cricketwireless.com/terms:
Amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance in your account will be forfeited.
Although we normally do not apply or issue refunds for unused service, non-withstanding Cricket's Terms and Conditions, we did issue a refund in the amount of $67. We advised Ms. that refund times do vary by financial institution.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Road NE
Atlanta, GA XXXXX
/cb
In Aug 2019 we were moving & stayed with family across town. While there we decided to get the Cricket 4 Lines for $100 special. We went to a location in Pasadena, TX. Everything was fine for a short while. Then 2 of the phones stopped working, my daughters & granddaughters. We called 800# numerous times. Each time it was either fixed or they said to go in to a Cricket dealer. My daughter took phone in and they would work a short while or they wouldn't. I had to put dealing with this, for the most part on the shelf while husband was hospitalized 8 weeks. I did make attempts to work it out on the phone a few times. Was told I must take phones & receipts in to the Authorized Cricket Dealer Store where they were purchased. I did, the manager was rude & dismissive. He would NOT HELP. He said only Customer Service could help. I told him C S sent me to him. He refused help, I left in tears. I called again when I could, after no progress I asked for a Supervisor. Spoke with Supervisor Rance. He worked with me for a long time. He found out ALL 4 PHONES ARE STOLED & BLACKLISTED!!! He called the store (Pasadena, TX) the manager would not listen to him either. He hung up on Rance. After all this, Rance talked to his supervisors, all Cricket would offer for 4 STOLEN BLACKLISTED PHONES was $20 credit. They advised me the best solution was to buy new phones. Why should I buy new phones when an Authorized Cricket Dealer Store SOLD ME 4 STOLEN PHONES? Cricket should do right by me.
Product_Or_Service: LG /Stylo 5/4 Lines for $100
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want a refund, please, of all phones or replacement phones. I also want a refund for the time the 2 phones did not work.
This correspondence is in response to a complaint filed by ***. In this complaint, Ms. states, that her devices have been added to the blocklist and would like for it to be removed.
Per Cricket policy once a device gets reported stolen, Cricket can add it to an industry-wide database that blocks the use of your device. That way, no one else can call, text or use data on that device. Plus, no one can activate it on another company's network. You can add your device to the blocklist for up to 30 days from the last day it was used. Full terms can be found at: https://www.cricketwireless.com/support/protect-my-phone/lost-or-stolen-device.html.
We have researched Ms. Ortiz's account and see that she attempted to use the devices on September 23, 2019 and was immediately suspended. These devices were reported stolen or lost and were block listed. We located the invoice of when the device was purchased and removed the devices from the blocklist.
We spoke with Ms. and issued a one-time courtesy credit for the lines suspension and reinstated the lines.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/GR
(The consumer indicated he/she ACCEPTED the response from the business.)
I am not clear who Ms.Ortiz is. Attention to detail?
March 12, 2020
Revdex.com
Online Complaint
Complaint ID: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in response to a rebuttal filed by ***. In this complaint, Ms. states that she would like clarification on the previous letter we sent.
We spoke with Ms. on March 12, 2020 and explained that we removed her device from the national blocklist and issued the one-time courtesy credit to her account on March 09,2020. Ms. was happy with the clarification.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta