Cvr Associates Inc

While we understand the client's frustration, we can't ship out an item that is not in stock. There is no other source for us to acquire it either. The rock rails are on back order through the manufacturer, which is why the first location he attempted to purchase it through did not have it either. None of our vendors have it in stock. The ESD we have been provided is December 6th. We have been told that it is delayed because it's a newer item and still in production. While we'd like to say that December 6th is a guarantee, it's only an estimated date. If the client does not wish to wait, all we can do is cancel and issue a full refund.

His attorney has stated that he will send back tires soon, this is being held up on their end. We have acted accordingly and thus need our item back. The refund check was sent via overnight as well. At this point they have everything, we must have our items back as soon as possible. The...

Attorney was instructed of the urgency. Please find her email to me:"OK. Thank you for your response. I don't think Mr. [redacted] mailed theitems today. I was in a meeting all afternoon and couldn't pass on yourresponse. I will instruct him to get this done ASAP. I know he has to schedulea pick up because he can't pack and lift the boxes himself.

Our client is unhappy with the lip size that comes on the wheels he received. The client is looking for something with a deep dished look, which is something that is just not offered for his vehicle without major modifications or extremely customized wheels.  Clearly stated on the CARiD website...

is that lip sizes may vary depending on the vehicle applications.  The photos used on the website, though will usually be the same diameter the client is ordering may not always be the same offset and widths. Wheels are manufactured in hundreds of combinations of offsets and widths. This makes it near impossible to photograph every combination.  The pictures shown on the site will always be identical to the wheels received however due to the variance in lip sizes we state that what is pictured is not always what is received.

We advised the client of the delay as soon as we were notified about it. Unfortunately with a custom wheel order such as this, delays can occur without much notice, but we try to inform our clients quickly. This order has already shipped out and is scheduled for delivery on 9/15 by the end of the...

day, barring any delay from [redacted].

The item is on back order and the estimated ship time is 3/31/2015. How would the Customer like to proceed? If the Customer is a Military personnel, please email me the Military ID, Vet ID or DD214 Form. My email address: [redacted]I will look into the matter and if applicable...

apply the 10% discount. Please get back to me as soon as possible if you want to cancel the order. I apologize for the inconvenience. [redacted]Consumer Relations Mgr.###-###-####

We apologize for the inconvenience and confusion, but the manufacturer doesn't offer the front row on their own website for the Z71 front covers. Our site doesn't list them either. We clearly state it the 2nd row. According to the manufacturer the part number that will fit, is the same for the LT...

Edition. We have offered the front row at a discounted price with free shipping, but we are unable to ship out free seat covers. There is no error on our website, nor false advertising. Pictures are for reference only, and we clearly state 2nd row and 3rd row configurations for this specific model Tahoe.

Complaint: [redacted]
I am rejecting this response because:carid is not living up to the terms set forth by [redacted] where some of the  purchases were made. 
Regards,
[redacted]

[redacted],We applied a refund in the amount of $150.00, on 811/15. [redacted]Consumer Relations Mgr. ###-###-####

Complaint: [redacted]
I am rejecting this response because:
I haven't received what I ordered nor have they replied about sending what I ordered
Regards,
[redacted]

The original order and the replacement order both arrived damaged. They were not inspected by the client and were not signed for as damaged. We filed a damage claim in both cases. For the replacement we were advised that he wanted to keep the bumper, but then we were advised that he would prefer a...

full refund. The client advised us that UPS picked up the bumper. We will issue the refund upon the damage claim results.

[redacted],I apologize for the delay in shipment of this order. According to [redacted] tracking # [redacted], item was picked up on 12/23/14 and delivered 1/2/15. For the inconvenience, I sent a $25.00 gift card to Customer. If you need anything else let me know. Have a great...

day.[redacted]Consumer Relations Manager###-###-####

We apologize that Mr. [redacted] does not want an account with [redacted].com.  We have deleted his profile and removed any stored information.  Te account that was set up for him was in efforts to make life easier in the event he decided to place an order with us.  None of the information...

stored at conception of an account is sold or shared in any way.

I am rejecting this response because:
The business reply was not truthful

Again we are very sorry about the experience this client has had.  That being said we have done everything in our power to assist this client. If [redacted] is still unhappy with our service we will be more then happy to work with him however at this point there is no outstanding order issues.  Please have the client contact us in the event that there is something further we can do.

On 4/3, we received a call from the Client requesting to cancel the order. On 4/3, we submitted the request to the Manufacture. We were able to cancel VZ-LEC4 and refunded him on 4/13, $33.83.Unfortunately, the part RS360B shipped as a result we attempted to reroute the package back to the...

manufacture.  During transit the package got lost per UPS. UPS has started an investigation which may take up to 8 business days to complete. I apologize for the inconvenience for the delay. If he prefers I can be his primary contact, please find my contact details listed below for reference.

I Filed a Complaint with Onyx about my seat covers not fitting and having a horrible time about returning.  After filing that complaint, I got responses and they sent me a return label and I sent back the item and they said they would then process the return and exchange.  I have not received ANY response to calls, emails or anything.  They now have my money and the merchandise, they have no incentive to return my call or the correct product.  I cannot believe they are able to stay in business, as I have been trying to get this return since Mid-JUNE.  Their customer service is the worst I have ever encountered.  They do not honor their ‘easy return’ policy advertised. I would like my exchange processed immediately and a refund on the product as well due to the inconvenience.

The return label and RMA was sent to the customer on 3/13/14. Once the manufacturer receives the item, he will automatically receive the correct item.I do apologize that he received the incorrect item, as a token of appreciation, I sent a via his email a $15.00 gift card. If I can be of further...

assistance, please contact me at the below telephone number.

On 4/13, the client called us for assistance in how to install the item. On 4/14, we emailed the manufacture for assistance in clarifying the issue. Evidently there is a cover which the client felt was missing, per manufacture it does not come with the product. The client was assisted in...

placing an order for the item needed. As you can see at no point did we not assist him. If he still has concerns, please contact me directly, my contact details are listed below.

In this scenario since the reason the covers are coming back was due to the client being unhappy with the fitment the original shipping charges are non-refundable.  In addition to that the client is to be charged a return fee of $19.  As an exception to satisfy the complaint we are...

refunding the client's $17.57. Please understand we are not charging the client twice for shipping plus a return fee we are the client was only responsible for the original shipping plus the return fee.

Below is the link to our terms and conditions. In the section labeled Damaged, Defective or Incorrect Products, the last sentence states "Photos of the damage, defect, or fitment issue may be requested in order to correctly process your request."https://www.carid.com/terms-and-conditions.html Terms and Conditions is located in our Help Center under OTHER, and can be seen in this link... https://www.carid.com/help-center/ As previously stated, the client may have his body shop send us a photo showing the fitment issue. We are unable to issue a full refund, because the item is painted, without being able to see the fitment issue.