Cvr Associates Inc

In reviewing this order, the tires were load rated to the vehicle requirementsHowever, I am willing to exchange the tires I need a date and time to call client to arrange for the exchangeWe would need the tires back to do the exchange

We apologize for the issue the client is having with this productWarranty does not cover the item falling off the vehicle while driving, as they are not meant to be used on the vehicle while it's in motionThe only time warranty can be approved in a matter such as this, is if the 3M adhesive
remains on the vehicle itself, when the product comes offThat would indicate a manufacturing defectThe client sent us pictures of the rear of his vehicle, and the 3M is not presentThis indicates that it was still attached to the cover when it came offThat is an installation error (meaning the vehicle was not prepped correctly) and not covered by warrantyWe state that this item is intended for show, competition and off-road use onlyThe manufacturer doesn't recommend driving with them on the vehicleWe have been in touch with the manufacturer (as this is their warranty denial) and they advised us that a single cover can be soldAs a major exception, we will ship the driver side tail light cover at no costThis exception will only be made one time, and the client is reminded that warranty does not include a lost cover, unless the 3M is still present on the vehicle

We apologize for the issue the client is having with the head lights from OracleWe are unable to return these lights for a full refund because these are non-returnable lights as seen on the product page...All Headlights with pre-installed halos are custom made for each client and, therefore, are
Non-Cancelable and Non-Returnable (except for manufacturing defects). We are also unable to return them as they are outside the day return periodThey were delivered on October 31st, The client advised us on November 4th that they were incorrect and that he wanted projector style headlightsWe do not claim these to be projector style head lights, and therefore the client received what they ordered. If there is a manufacturing defect in the lights, we are more than happy to have them replaced under the warranty periodWhile I understand the client did wait for the lights due to the national back order, we had more than enough time to cancel this order before it shippedUnfortunately we are unable to return these lights for a refund at this time

I am rejecting this response because:
I have a one year finish warranty and have constantly been told the manufacturer is being contacted and have spoken to them directly and no one in their customer service department has taken that call from onyx/ carid

Here is the time line of this situation:6/Order placed6/Payment captured7/The manufacturer informed us that the paint ordered is $per wheel ($total)7/Tried to get a lower price and decided to take a loss on the paint and only charge $400.7/Contacted client to explain the
extra charge Offered to cancel the order or proceed Customer was going to think about it.7/Customer called back because he did not want to pay anything for the second level paint, but we were not able to reduce the price.7/Customer cancelled order and the funds are being refunded

I apologize for the delay in the return paperwork. The manufacturer has been giving us push back in returning them. At this time I have gone ahead and issued the client a full refund. There is no need for him to return the light. Due to the inconvenience, I have also issued the client a gift...

certificate as compensation. This gift certificate has been sent directly to his email on file. 04/18/18 - 09:51AMCustomer refunded $31.49 ; reason :CW3-312S (shipping) / Refund for return, by Reymond Th;

We apologize for the issue the client is facing. The reason the bumper was delayed occurred because the client requested an address change, and there was an issue with UPS Freight. The new address needed to be verified to ensure it was not fraudulent. This is for the client's protection as much as...

CarID's. Also, this manufacturer does not allow address changes unless it's something small like adding an apartment or suite number. The order needed to be reshipped as a result. The client notified us of the damage, and we promptly filed a damage claim the same day. At this time, the refund has been issued for the bumper in the form of a store credit, due to a chargeback filed by the client. Once the chargeback is confirmed as closed, the store credit will be refunded back to the client's original form of payment.

We apologize for the issue the client is facing. We do not state that wheels ship out ion 24 to 48 hours. That particular wheel states "Special Order. Check with us for exact availability". Unfortunately, this wheel was on a "quick" back order as there were only 5 in stock when the client placed the...

order. Once we were notified of the back order, we advised the client. We are not the only distributor of these wheels, so with inventory that low, we can't guarantee that another buyer's order wasn't processed first (even if they purchased through CarID). They have since shipped along with the installation kit. The tracking number for the wheels is FedEx [redacted] and the installation kit shipped with UPS [redacted]. The gift certificate has also been added on the amount of $30 and sent to the client's email address on file. We apologize for the delay.

We apologize for the issue the client is facing. Unfortunately, the item is on back order and the estimated ship date of June 22nd hasn't changed since the client's date of purchase. At the client's request, the item has been canceled and the refund was issued yesterday.  05/29/18 -...

04:14PMCustomer refunded $325.95 ; reason :9465-36 (shipping) / Backorder, by Jan Or;

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to add, that when I originally called to return the item the Customer Service Representative directly told me to take picturesof why I am returning the item and the only way to do that effectively is to install it. I did it gently and left all packaging on the item. otherwise I would not have, I could tell it was not correct to begin with.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting their response I requested to speak with a manager and they set up a call back, still waiting for the call back? The add was for both front and rear seat covers, why would I of specified the row? I gave them the information for both rows.  why would I pay additional for the front row, the only row I wanted, Even if it was discounted? I will gladly send them the covers back if they will return my money or send the front seat covers. I realize I was fooled by this company now especially after reading some of their reviews online this appears to be common practice for them.
Regards,
[redacted]

We apologize for the issue the client is facing. I'm a little confused as to why the client feels we denied a return. The client asked us to cancel the order, but we couldn't because it had already shipped out. The requested to cancel on May 7th, but the order had shipped on May 4th, and was...

actually delivered on May 8th. That's why it was denied. The client may return the wheels as long as they have not had tires mounted on them. The client also assumes responsibility for the return shipping costs. We shipped the order the client made, and the return was requested by the client through no error on the part of CarID or the manufacturer. We have made an exception and waived the restocking fees, but no shipping costs are refunded.

The bumper was painted and installed. The pictures the client sent us do not show any fitment issues at all, it looks to fit perfectly. If there was front end damage to the car that could be a reason that a bumper would appear to look "off", but the pictures don't even show that as an issue. The client provided us with his OE#, and he received the correct bumper. If there were actual fitment issues, they should have been addressed before the client had the bumper painted. We apologize, but there is nothing to refund the client for. He received the bumper he ordered, and had it installed as well as painted.

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  I’m good w/ the reply / response but it needs to be noted the dates they gave were wrong I also never was asked for my vin number I am /. Will be happy when I get refunded also I requested refund the day after I received it and because of them giving me the runaround that’s why the 30  days past. Thank you
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We will pull any and all calls and live chats sessions and any coaching of the agent will be done internally. We couldn't ship the replacement any faster than we did because it was out of stock. The client received his replacement in a timely manner, and accepted the compensation offered. CarID considers this matter closed.

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Revdex.com:
Thanks - refund is appreciated. Although for the record, the picture and description are totally misleading.
Regards,
[redacted]

We apologize for the issue the client is facing. The client has had these wheels and tires since December. The issue he is having is not covered by the Road Hazard portion of the warranty as clearly stated on the...

website https://www.carid.com/delinte-tires/desert-storm-d8-972454.html?child_i...⇄ Below is the portion pertaining to the client's issue...also, road hazard pertains to tread damage, not sidewall damage causing a blowout, which is what the client sent pictures showing.V. Road hazard warrantyThis road hazard warranty is offered for select Delinte products for non-repairable tread damage (based on RMA guidelines) based on the following limitations:If road hazard damage occurs in the first 6 months from the date of purchase or the first 2/32” of tread life, (whichever comes first), Delinte will replace a comparable tire manufactured by the Sentury Tire factory.Road hazard coverage applies only to the original purchaser and isn’t transferable.Exclusions not covered under this limited warranty:·      Road hazard damage, including cuts, snags, bruises, punctures, tire repair, impact breaks, etc. (Select tires indicated in this document have coverage under the Delinte Tire Road Hazard Policy.) Regarding the wheel locks, this is the first time that has been mentioned to us since the client received the order. We have not heard from the client since 12/19/17 when he called to check the order status. The client did not purchase security wheel locks. He was provided with a free installation kit that was delivered with the wheels. We will try to get the warranty approved for the client, but approval is up to the manufacturer, not CARiD.

Complaint: [redacted]
I am rejecting this response because: First and foremost, the time it took me to send the item back is irrelevant. I never requested a refund I wanted to warranty the item for the same exact part. Now if the business went back and reviewed notes from conversations with the representatives it will show or should be documented that 1. the representative insisted we speak Spanish maybe that made him more comfortable. 2. I made the statement that I never requested a refund. 3. while having this conversation in Spanish. The representative stated the part was in stock with limited availability. However, he said I would have to send the part back first even after asking if I could pay for one now and receive a refund once the company received the defective part. He said they could not do that. I did accept the $30.00 credit I understand you do not cover rental cost. To find out that you could have done what I asked for from the representative the day before I sent the part back is very upsetting. 
Regards,
[redacted]

We apologize for the issue the client is facing. Unfortunately there was an error on the website, as we were given incorrect information from the manufacturer for this custom painted dash kit. While we work to avoid any errors or omissions that may appear on the CARiD website, we do reserve the...

right to cancel any undelivered orders based on inaccurate information. At this time, per the client's request, the order has been canceled and refunded in full. 01/29/18 - 04:58AMOOKAction: refund $184; Reason: Successful; Note: TRT-FWD-WD901A / Additional / High shipping, by Katy Ni