Cvr Associates Inc

It appears we are having UPS pick up the old item and delivering the new item. As of 10/7 the item was ready for pick up per the client. I am waiting on the update from the latest of this situation., I will keep you posted and need this to remain open.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Per [redacted], the client needs part # [redacted], and he would most certainly be refunded the difference. I just spoke with [redacted], and the replacement controller is currently on back order until the end of the month. At this time if the client wants to wait, he can. If he chooses not to wait, we will send return paperwork and issue a refund for the lights.

Complaint: [redacted]
I am rejecting...

this response because: CARid clearly misled me to buy these headlamps with false advertising and false claim about these headlamps according to CARid websites "These headlamps are extremely durable with an average life span of 50,000-75,000 hours which means they will out last your vehicle." ( THATS not TRUE) before six month I had replace the bulbs on the passenger side, and these are supposedly Approved by SAE, meets DOT ,regulation's and compliant with FMVSS 108.  CARid knows the product will not last and that's why they falsely advertised it with a 6 month warranty why not A year or two?. Secondly this product says 2001 and I asked for 2006 headlamps.
Regards,
 [redacted]

Complaint: 10364131
I am rejecting this response because: Point is Carid held my money since 12/2/2014 and had made several promises that it was being refunded I finally had to file a claim with Paypal to get my money back over a month later. You can not take money out of someones account for an "in stock" item and then after the customer calls you several times you inform them it wont be in for 2 1/2 months. Thank you carid for a ruined Christmas present. Shame on your companys bad business practices shame on your lying customer service and shame on the people who would work at that company. Thank goodness for the decent people at Paypal who finally retrieved my money for me.
Regards,

Unfortunately, we need the item back in order to send the replacement.

On September 6th, we requested the return paperwork for the damaged item. We initially requested the pictures from the client showing the issue (as this will help speed up the process) on August 30th, and received them on September 5th. Once the RMA and label are sent to us by the manufacturer,...

we automatically email it to the client. Once the item shows movement back, we will be happy to issue the refund.

Hello, We can no longer take the part back and only provide the client with a replacement for warranty, once the part is returned it has to be deemed as defective. I have also paste our defective disclaimer that we have on our site in regards to part being installed defective. Please let me know if there is anything else we can do. Thanks DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTSWe all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service depart as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Photos of the damage, defect, or fitment issue may be requested in order to correctly process your reques

We sate on the website that this item only fits certain OEM part numbers. Replaces Original (OE) Part #:[redacted], [redacted], [redacted], [redacted], [redacted]. I do not know what [redacted] informed him, but as far as we can see from our manufacturer, it's not a discontinued item. We do not...

ship out incorrect parts just for the sake of making a sale either. We have a 30 day return period for this item, and we're almost a year from his purchase date. This was delivered to him on 9/23/15. At this time we are unable to take this part back as a return.

[redacted],Please confirm what would client like us to send out? Elizabeth GConsumer Relations Mgr. [redacted]

This issue was resolved directly with the client.  A full replacement order, including the harness was sent to the client.  That being said it appears the client is having some installation issues with the product received as the connectors are not matching correctly.  We are...

currently working with both the client and the manufacturer to resolve the issue.

Complaint: [redacted]
I am rejecting this response because: Their shipping records will indicate they sent the wrong part. Have them produce the invoice from the shipping department. It will show the part number.They know the part was thrown out, not by me but by the shop. That's why they say they have to see it. If need be, the owner of the shop will sign an affidavit attesting to the fact that the part was incorrect. He looked over the box the part came in and looked up the part number. He then called me to tell me it was incorrect. 
Regards,
[redacted]

We apologize for the issue the client is facing. The manufacturer did not have the pattern for the client's specific model and a lot of work was put in on both ends (mfg as well as the client) to accommodate his vehicle's particular seat belt pattern. The replacement covers were shipped out on 10/19...

and were delivered on 10/25, with tracking # 1ZY[redacted]

We are extremely sorry that the client experienced a lack of communication. By no means is that acceptable.  After reviewing the tracking information the client received his order on 4/5/2016

I need a purchase order, name, telephone number or email address associated with the order. The information provided is not pulling up any order.

Unfortunately, we received an entire shipment of these lights and they were mislabeled. I went into the warehouse personally and made sure we had a correct replacement for this client. The replacement will be shipping out today and we have issued the RMA and prepaid return label as well. All RMA and...

label requests take 24 to 48 business hours to process and this one was requested on the 31st.

Please have consumer relations managr read the messages carefully and reply.Request company provide discount on the rims as compensation for the 20 wek wait.Please advise
Regards,
[redacted]

They gave me a refund so you can close the case. I would have Revdex.com research them as they are not a fair company

Complaint: [redacted]
I am rejecting this response because:
I was told by CARID the wheels would take 4-6 weeks to manufacture, it has been 51 days since I placed the order.  Not only was I never given any updates on the new shipment dates by CARID, I was given two different reasons why they were taking so long when I did inquire on the status.  One reason, the personnel working at the ports in California where they are being made were on strike and the other was that they just aren't made yet! If they weren't made weeks ago when I originally made my complaint to [redacted] the supervisor and they still aren't made, there should be no reason almost 8 weeks later that I cannot get a refund! This is horrible customer and I have NEVER experienced anything like this before.

We certainly apologize for the time lag to refund for the clients core.  It does take sometime to inspect all core returns prior to issuance of a refund.  THe clients refund went through on 12/15/2015 for $260.00 with the transaction ID [redacted]