Cvr Associates Inc

[redacted],We have repeatedly explained that we are not able to get the part as it was a website listing error. He still insists on us getting the part. There is nothing we can do and we have apologized profusely. Elizabeth GConsumer Relations Mgr. [redacted]

[redacted],I did review the Supervisor queue for that day, we were short staffed. We don not have employee id's, we do have a corporate office and I have not been able to confirm this statement. I apologize however, the client is still responsible for the return shipping. My previous response still...

remains. Elizabeth G[redacted]Consumer Relations Mgr.[redacted]

Complaint: [redacted]
I am rejecting this response because:
I contacted my credit card company. The last notes they have from [redacted]Onyx are that the items were not returned making me responsible for the charges. I have tracking numbers, pictures and written confirmation proving return of the items.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This Business finally sent information to return both items for a refund, After several , many emails , chats and phone calls back and forth with multiple people . Now , I'm just waiting for my refund. Once the refunds enter my account.  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
After many chats, phone calls and emails with multiple people from this company they finally sent return information. Once my refunds are processed my account will be deleted through the company and I'll NEVER purchase another thing from them 
Regards,
[redacted]

This case has been reviewed and we apologize to the client for the confusion on this order.  A full refund will be issued to the client upon return.  Additionally all shipping costs and restocking fees will be covered by us. Please allow 1-2 business days for a prepaid return label along...

with return authorization to be issued to the client.

I apologize for the issues the client is facing. It appears we have warrantied the same bulbs over and over since August of 2015. It seems he is well versed regarding the policies we have regarding a warranty and/or a return. We have gone above and beyond by approving warranties without the proper...

troubleshooting techniques, and our reps have endured insults including one of them being called "ghetto". At this time, we are going to issue the client a full refund on these bulbs instead of a replacement set. Below are our procedures on returns for damaged/Defective/Incorrect items, as well as Warranty procedure. Both indicate that pictures may be necessary to complete the claim. DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTSWe all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service depart as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Photos of the damage, defect, or fitment issue may be requested in order to correctly process your request.Insurance for you, assurance from us.We will handle all manufacturer warranty claims on your behalf. Specific warranty information can be found in the "details" section of each product page. Pictures of the flaw or defect may be necessary to complete your claim. Shipping warrantied products back is simple with a prepaid CARiD shipping label.Warranty claims in 3 Easy Steps:File a ClaimShip it back (CARiD will provide all manufacturer-specific return instructions within 3 days of validating the warranty claim).Get your replacement (A replacement will be processed as soon as your defective item is on its way back to us).

I am rejecting this response because:   My biggest complaint is that the company still has the time listed as instock and ships within 48-72 hours and they refuse to change it.    They are holding people's finds for months gaining interest on those funds knowing that the items are not in stock.     I am not the only one with this complaint on here against the company.    Hold them accountable.  I only agreed to wait on the back ordered item because they wanted me to change my order to a less quality product with no credit.

[redacted]
The replacement was ordered and estimated ship date is 6/10. As a result the shipping fee is non refundable, unless he wants to return the item for a full refund. I apologize for any inconvenience.

The client received his wheels on 5/9 (yesterday).  This date marks delivery on the 12th business day after the date of order. To address the client's statement regarding his email correspondence please view the email trail below. Please note it starts with the most recent email and works backwards: Apr 23 2016, 11:52 AMFrom: [redacted]To: [redacted]Subject: Re: Shipment date {[redacted]}Thank you, as you can imagine that I am not happy with your response regarding cancelling this purchase..  I hope and pray that when all is said and one I worried about nothing and will be pleased.  Again on this day, I am not happy with your business.company, However under the circumstances, I will appreciate anything you (he company) can do or will do to make this transaction smoother and ensure that I will be glad that I spent my hard money with company and that I can gladly direct others to your company.  Again thank you have a great day.Sincerely[redacted] 
 Apr 23 2016, 11:15 AMSubject: RE: Shipment dateTo: [redacted]Dear [redacted],Thank you for getting back to me.I understand your frustration, but unfortunately, the order cannot be cancelled. It was already submitted with the manufacturer.Thank you Apr 23 2016, 11:10 AMFrom: [redacted]To: [redacted]Subject: Re: Shipment date {[redacted]}Thank you for your response to my e-mail, Unfortunately, I was not told that before purchasing, it would have been a deciding factor and I would not have been surprised.  Once again thank you, however, I still would like to know about the  possibility of cancelling this order.Sincerely [redacted]  Apr 23 2016, 09:20 AMSubject: RE: Shipment dateTo: [redacted]Dear [redacted], Thank you for contacting [redacted].We apologize for the delay.The wheels you ordered are a bestseller. The shipping date provided is the estimated one. We'll do our best to ship them as soon as possible. The rims and tires are shipped from different manufacturers. They need to be delivered to our warehouse first, so we can inspect, mount and balance them. You'll receive them ready to install.If any questions appear, please feel free to contact us.Have a good day.Apr 22 2016, 01:34 PMThank you for contacting [redacted]'s Customer Experience Team!This e-mail is to confirm we have received your inquiry. One of our dedicated Customer Experience Agents will contact you within 24 hours to provide you with the information you requested. We thank you for your patience and assure you we are working diligently to answer your request as soon as possible.Thank you again for choosing [redacted].com!Apr 22 2016, 01:34 PMFrom: [redacted] - [redacted]To: [redacted]Subject: Shipment dateI am not very happy after receiving this email. I was told when I placed the order that I could expect my merchandise within ten to fifteen business days. Now I received the attached email that my items will not be shipped until May 6th 2016! That far exceed the delivery time quoted to me on the phone. What is my options at cancelling the wheels purchased so I have opportunity to look elsewhere. By the in comparing the shipment cost to me you are higher than I anticipated but I wanted the item and decided to give your business my support. Thank you for giving me the opportunity to express my disappointment  Sincerely [redacted] . Sent from my iPad

The replacement order was processed today under PO# [redacted]. These orders take about 48 hours to ship out from the warehouse. The two man warehouses are in California and Texas. The wheels transit time is longer than 49 hours. The location they were returned to happened to be in NJ. That does not mean the replacements will ship out of the same warehouse. Once the wheels ship, we will email the client the tracking information.

We have a replacement for this item under Purchase Order [redacted]. It was sent via FED EX under tracking number [redacted] and delivered on 7/18/15. I apologized for any inconvenience. Have a great day.

[redacted] placed his order with us on 10/6/2015. On the same day the client was called by his sales person to advise they where not available.  On 10/16 we were informed that the wheels were not delayed but in fact discontinued. At this point we attempted to call on 10/16 & 10/20 but where...

unsuccessful in reaching the client. on 11/26 the client called in to find out that his order was not able to be delivered.  At this point he requested cancellation. His refund was processed on 12/1 for the full amount of his order.

We apologize for the clients confusion regarding our policies.  Please find a link to our price match policy: [redacted] You will see that the 1st bullet point of the policy states "Price match cannot be combined with other promotional offers"....

Additionally

Complaint: [redacted]
I am rejecting this response because:
You guys are scammers and are also in direct violation of the Revdex.com advertising policies. Please read my previous messages as to why I won't be providing a picture. Also, good job on inventing new terms and refund policies as you go along. Please point out where in the pictures of the Return policy page that I sent you are any of these requirements listed? Where? No where that's where.   As per the Return Policy page I am due a refund. Nothing more required on my end. How can you refute that. Please point it out. I sent you all the screenshots. and yes, you are scammers hiding the terms of use. its not easily visible. You have to navigate to 3 different links to finally see it.  Transparent companies show it on every page front and center.
Regards,
[redacted]

This client has been working directly with our wheels and tires department.  Currently we are working on refunding a portion of or the total if possible of the cost difference between a primed wheel and a non primed wheel.

I need to speak to him regarding this order, there are too many unanswered questions to provide my findings.He needs to call me at ###-###-#### or answer my email which was just sent.

When this client placed his order he was very upfront that he needed these wheels before the end of the month so he could travel with the vehicle.  The client's order was placed on 4/4/2016 @ 6:11pm EST.  After placing the order, the clients received an estimated ship date of 4/21. Which...

was cause for concern with the clients expected delivery.  Upon calling us the client's wheels where moved to a priority status to expedite them through the inspection, mounting and balancing process. We were able to have the client's wheels shipped earlier then the ESD, they left on 4/14/2016.  They were then delivered on 4/20/2016, which was a total of 12 business days from the date of order.  When we spoke to the client on 4/14 we advised of the tracking information and the client was satisfied with the fact that the order had shipped.

We are extremely sorry about the situation this client is in.  The reason behind the delay in refund was due to the inability to locate the product after it was returned to sender.  The product was returned back after multiple attempts to contact the client for delivery.  All that...

being said, we have made the exception to process this clients refund today.

I apologize unfortunately our decision still stands.