Cvr Associates Inc

We apologize for the issue the client is facing. We didn't fail to ship the rear set of seat covers, it was unfortunately lost in transit. We have since processed a lost package claim, shipped the replacement on 5/9/18 and that replacement was delivered on 5/10/18.

Complaint: [redacted]
I am rejecting this response because:When I placed the order with CarID, who is whom I was doing business with, it showed that both parts that I was buying were in stock, at no point I was told that they had to check with the manufacturer to see if the parts were in stock. As far as I know, I was buying directly from CarID, they never said they were drop shippers.Second, my order showed as PROCESSED in an email that I received on 03/15/2018, this message was deceiving as made me believed that the parts were on their way.Third.- When I had not received the parts or an email with a tracking number by 03/19/2018, I called CarID and then and  only then I was told that the parts were on back order until April, so CarID must have known before that that my parts were on back order but didn't care to let me know, hoping that I guess I wouldn't need them sooner and hoping I wouldn't cancel my order and buy from another vendor that indeed had them in stock and would be able to ship sooner!Fourth.-  requested to cancel the full order, not only one of the two parts that were in back order as specified in CarId's answer, I was told that the refund will take 4 to 5 days!When I asked why it will take so long when other vendors can give a credit withing 24 hours, they couldn't explain it. Howeverby03/28/2018 I still had not received the credit! So I called again and after being put on long holds as with every customer service representative from CarID in the past  they told me that they were going to process the credit immediately for one part, I told them again, that my cancellation was for the complete order not just one!I had to ask to speak to a supervisor by the name of Febie and explain all over again and demand a full credit.Fifth. The credit was given within 10 minutes  from my call on 03/18/2018 as specified in CarID's answer, it wasn't until 03/30/2018As far as I am concerned, CarID's business practices are a scam, first by portraying themselves as a vendor and not a drop shipper, second by falsely advertising thay had something for sale in stock, third by sending a deceiving email saying the order was PROCESSED, not informing the customer that the parts were not available for immediate shipping, forth by not cancelling the order as requested on the first attempt,  supposedly only cancelling the order partially but not refunding the customer even after 9 days!
Regards,I had to ask to speak with a supervisor
[redacted]

This issue has been resolved. A discount of $200.00 has been issued back tomy account.

We apologize for the issue the client is facing. The client originally requested a damage claim be filed, but he never signed for the item as damaged (per policy), so the claim was denied. He provided pictures, but they did not show any damage to the hood at all, and the claim was denied again. The...

client then advised us that the hood was wrong, and stated there is no room for the air cleaner. We requested pictures showing this, and again, the pictures did not show an issue. We sent them tot he manufacturer and they requested pictures of the front (top side) of the hood, where the client is claiming the hood is wrong (missing the hood cowl). The manufacturer advised that sometimes the underskeleton of a hood may change, but that does not have any effect on the fit or function of the hood. We requested a picture showing what the client is advising is wrong, but have received no reply. If the client chooses to return the hood, and no longer cooperate with the troubleshooting he is welcome to do so, however since it's a freight item, the initial shipping is non-refundable and the client is responsible for the cost to ship it back. Regarding his claim that we do not state on the website that pictures may be requested for fitment, it's in our Help Center. It states... DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTSWe all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service depart as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Photos of the damage, defect, or fitment issue may be requested in order to correctly process your request.

We apologize for the issue the client is facing. As the rep that processed his cancellation request advised, a cancellation is not guaranteed until the manufacturer confirms it. The client called us with multiple insults, and going so far as to call our agents stupid. That was completely unnecessary...

when the agent is doing their job and providing the client with information. I have had the client's refund issued in full and we consider this matter closed.  05/31/18 - 01:59PMANEAction: refund $95; Reason: Successful; Note: 248390 (shipping) / Customer asked to cancel, by Kristy Sm

We apologize for the issue the client is facing. We had a valid tracking number but becasue this is a freight order, the carrier must be able to contact the client in order to set up a delivery. They do not have the ability to communicate with him via text message. We made attempts to contact the...

client as well, but we are also unable to communicate with him via text. In the interest of client satisfaction, we have made an exception and issued the client a refund.

We apologize for the issue the client is facing. Our sales agent never promised a shipping date for these wheels, and advised that she could not check stock as the client placed the order over the weekend. and certainly not within the week. She did advise that they were due in around 5/14. This...

means due into the manufacturer's so they can be custom made for the client. They are completely custom and the agent advised that they will take a few weeks. The client also agreed to our custom wheel policy (please see attached screen shot). Unfortunately these wheels are non-cancelable, non-returnable and non-refundable. We can issue the client a partial refund of $150 as compensation, but we can't cancel the order for a full refund.

Complaint: [redacted]
I am rejecting this response because: I am so done explaining all that was wrong with this nightmare of ordering and getting the wrong non working parts at the wrong time and dealing with customer service that made things 100 time worse than better!!!! Please issue me a full refund. I can no longer try and explain the obvious that was done wrong because for some reason you simply don't understand the obvious. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The company has lied for several days about delivery of tires and the day they would arrive. I have no other choice but to go out and purchase replacement tires due to the fact this company has not sent the new tires in the appropriate time frame that was promised. This company needs to refund me for buying tires. I have no other means of getting to and from school and work. Their customer service has been poor thus far and they continue to back track on all statements. The one supervisor Pricilla(ext [redacted]) seems incompetent to handle any situations dealing with customers. She at one time transferred me to one of her subordinates due to lack of knowledge and understanding. This is the worst customer service I have ever received and will not consider this company in the future. All the lies and run around is ridiculous. I am located in Jacksonville NC, home of [redacted] and I'm going to ask for this company to be place on the black list so no other Marine or Sailor will have to go through this rigorous process ever again. I was told on Monday May 8, 2017 that my tires would be here either May 11 or May 12 and now those dates have changed. I am now asking to be refunded for the purchase of tires and mounted and balance from a local shop here in Jacksonville NC. I have no other means of transportation and need my tires today. 
Regards,
[redacted]

We sent the return authorization paper work. Has the item been returned and what date? I can certainly review further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I want to Thank You Revdex.com for your'e time and all you do for us the consumer, if it wasn't cause of you, many companies out therrewould be taking advantage of us, The Consumers ! Can Thank you enough for your'e kindness 
Regards,
[redacted]

Sorry, been out but this has not been resolved as of yet still in the same places it was Dec. 9th 2015 Thanks for the help.

We have an order for this item to the manufacture. Expected date of ship is set for 10/26. I apologize for the delay and as a token of appreciation, please find a $15.00 emailed to you. Let me know if I can be of further assistance.

Complaint: [redacted]
I am rejecting this response because:  I don't believe the wheel locks are being manufactured, I believe its the rim company is on back order. If Im just waiting on wheel locks please send the rim first. 
Regards,
[redacted]

[redacted],The refund was processed see below for the date and amount. 2015-09-15 23:18:00   $1,408.68    [redacted]    Refund

This case had been settled with the client. In place of receiving a refund the client had received the wheels and a $200 refund has been applied to his account.

We refunded the Consumer $141.95 on 1/25/15. Please advise if he is satisfied.

When the client initially got the package it was suppose to be inspected upon delivery. The warranty has nothing to do with the initial inspection stating the item was damage. This item was not inspected at the initial delivery which would have informed us of the damage. The client did not sign the UPS label as a damage item nor did he refuse the package. My decision still stands, I apologize for the inconvenience.

We apologize for the issue the client is facing with this recent order. We had initially requested a picture of the mats in the vehicle so we could forward them to Husky, and see if they were manufactured incorrectly, or if that is the only pattern they have. The client declined and would only send...

pictures of the inside of the vehicle. At this time we will be sending return paperwork, including a prepaid return label. He should receive it in the next 48 to 72 hours. When the mats are returned back, we will issue a full refund.